Customer Reviews for U-Haul Moving & Storage of Pueblo

3117 évaluations

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

(719) 546-1826

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

When we picked up the UHaul the gentleman working the counter was VERY rude, not a people person at all, and didn't seem he wanted to be there. We didn't get the right equipment, but left with what we were given bc we am we're already late getting going. I know times are rough, but it was not good to get there in a stressed situation and him now make it any better! Now, when we returned the truck, then gentlemen was very nice! Definitely made up for the previous day. So. Thank you to him for making a horrible situation a good one!! We need more people like him!

Jamie O. 
Évaluation :
5

In a day when customer service can be dicey at best,this location had outstanding customer service from the check in to the check out. we will be back!

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Godfrey B. 
Évaluation :
5

None keep up the good work!

Lyone C. 
Évaluation :
2

Don't bother with the outside vendors. Go straight to the uhaul store. The app took half an hour and no one ever helped. If you book something make sure you have a lot of time. Nothing moves fast.

Ray F. 
Évaluation :
3

Didn't include the furniture pads or dolly that I ordered and then didn't take them off my bill. In general, there was a huge disconnect between what your website indicated it would cost me and what it actually cost me, by about 200 $. Although I reserved the vehicle and trailer by calling UHaul, I was never provided an itemized total billing until I arrived at the location in Pueblo, when much to my surprise it was a lot more expensive. Then my drop off location was changed from New Castle to Rifle and the places where I was supposed to drop it off in Rifle either weren't available for me to drop it off or didn't call me back to let me know if I could drop it off. Finally called Uhaul and got permission to drop it off at the original location in New Castle and the manager there was extremely helpful. A lot to be desired with the ease of this rental and turn in of equipment. Next time I will look at other options.

Godfrey B. 
Évaluation :
3

truck AC broken engine light on

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Keep up the excellent job!!!!!

Laurel S. 
Évaluation :
5

awesome service

Jesus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
5

Everyone was extremely helpful, polite and attentive! There was a fill in person from Colorado Springs who made this experience one of the best!!

Jeffrey W. 
Évaluation :
5

Couldn't ask for better customer service.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS P.  |  Premières impressions 
Évaluation :
1

I didn't even drive the uhaul anywhere an still got charged then have had to wait forever for the deposit back. I'm highly unhappy with the experience I have had and will never rent another vehicle from there again.

Margaret C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Penelope J. 
Évaluation :
4

Doing well.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA H. 
Évaluation :
1

The stupid phone thing didn't work and they are trying to charge me extra when I contacted customer service last night! After this week I'll probably never use uhaul again because of this!

Shawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Nothing. Everything went smoothly.

Joseph R. 
Évaluation :
5

Excellent service à la clientèle

Robert R. 
Évaluation :
5

Nice people easy check out and check in

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

For the next customer inspect the equipment before receiving it. Take care of it while you have it. This makes returning the equipment go fast.

Robert A. 
Évaluation :
5

george was great

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip W. 
Évaluation :
2

I don't know if it was internet scheduling or the location.. I went to the first location (Carrith Ct) and was told unit was available. Online Scheduler directed me to another location ( Pueblo West). That unit was not available when arrived to location. That location (Pueblo West off Joe Martinez Blvd) did help me locate and secure a unit back at the original location.. Kudo's to Pueblo West location..

Raymond H. 
Évaluation :
5

Thanks very much.

Kirk K. 
Évaluation :
4

Electronic check in was horrible. And entire computer system was inconsistent, even for the Uhaul staff.

KRISTEL H. 
Évaluation :
5

All the employees at the store AR awesome and go out of their way to take care of me with short or long notice

DANNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aislinn G. 
Évaluation :
5

Aucun

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
1

Just cause someone says the word FUCK doesn't mean shit. Treat customers better and they wouldn't cuss. You are right I never rented U Haul equipment from that location, but I have used U Haul in the past and I don't see why I need to provide references that HAVE TO ANSWER THE PHONE before you rent to me. NEVER HAD TO DO THAT BEFORE, BUT TO SHOW HOW BIG YOU ARE IT WAS THEY ANSWER OR I CANT RENT THRE TRAILER TO MOVE!! A move planned for for a month. So MY OPINION IS FUCK U HAUL. FUCKING CEO MAKES MILLIONS AND TALKS SHIT TO CUSTOMERS. SO AGAIN FUCK U HAUL!!!!!!!

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

probably nothing you could do but cruise control. would be nice long haul

EUGENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wacey W. 
Évaluation :
2

Only complaint was the parking lot is sloped which meant the trailer rolled away

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morgan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizdel M. 
Évaluation :
3

My original pickup location was overbooked and the rescheduled pickup location required a 1-1/2 round trip trip time to pick up my rental trailer. U-Haul needs to do a better job have equipment available when its reserved.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene N. 
Évaluation :
4

Have more staff at least 3 working together. The young gal and young man were working their tales off. It took 45 minutes in line before they got to me.

Danny M. 
Évaluation :
5

Very efficient, professional. Could not be better. Appreciated safety checks and assurance that equipment safe and in good working order.

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL S. 
Évaluation :
4

Be careful. When I made the reservation to have a u-box delivered to my rural property on the U-Haul App, it was accepted. I only learned that they would not deliver to my house AFTER they had delivered to the nearest location an hour and a half away. I had to make three 3-hour trips (1,5 hours each way) to get my stuff out of the pod. Luckily the Pueblo U-Haul staff was friendly and helpful.

William H. 
Évaluation :
5

Update computer system with the current system causing delays.

Thomas F. 
Évaluation :
5

Not much!

Michael Dean P. 
Évaluation :
1

My reservation was changed not once but twice. I did not receive the truck I originally rented. I had to wait about 2 minutes to get the truck after arriving due to the check in process and due to overbooking back to back I was unable to extend my rental when I needed too because my prior reservation being changed so many times interfered with my moving plans. I was very disappointed Not to mention I never received my 59 $reservation credit after my rental was not guaranteed.

Ariana G. 
Évaluation :
2

I reserved an enclosed trailer only to be informed they did not have available. Offered me an open trailer but did not do anything to compensate for change. Ended up having to spend another 75$ for tarps and straps to cover my load due to not having an enclosed trailer. Also had to make 2 trips instead of one due to size limitations on available trailer. Also employees forgot my appliance dolly and had to return to store only to be told it was my error. All in all lackluster experience and easily could have been remedied by better customer service and/or offering to discount available trailer or throw in tarps and straps due to not having equipment I reserved.

Andrew N. 
Évaluation :
3

Computer system very slow. Stood around longer than needed to get a trailer. Nothing to do with employees. Employees doing the best they could with poor service. Get your shit together in this area. Yes I mean managers and all.

Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Nothing the associates were all great.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonnie D. 
Évaluation :
5

Awsome job, thanks!

Marvin S. 
Évaluation :
3

We reserved a 26' moving truck and was notified 2 days before our move that it would not be available. After a conversation a 15' truck was made available to us and we were given some extra miles to help offset the need for extra trips. We still paid mile overage fees. At least we got moved.

Ronald Y. 
Évaluation :
1

I don't understand how I ended up paying almost 100 when my initial quote was for 19,95 for 4 hours. I added 10 for collision insurance and it was 0,59 cents a mile which I ended up going about 30 something miles. The insurance was doubled to 20.00. I was charged a 19,95 fee and a 39,95 fee and then the 20 for the mileage. Plus taxes and other fees. So I am not at all happy with this and would really like a explanation. .

Dennis S. 
Évaluation :
4

Don't know , I'm well satisfied , thank you.

STEVE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
4

Thanks for everything

Jim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
1

Not charge 280 $for a Trailer that i rented in Texas to Colorado for 80 $.. very disappointed in this .. Uhaul should have a universal state wide price..

CORY Z. 
Évaluation :
4

Difficulty with checking in thru the website as my phone was at 51 %. Said there was "not enough memory ". You may want to warn renters.

Kristel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY S. 
Évaluation :
1

I dont know what has happened but uhaul is now way too intrusive when you rent. They want a picture and to add your second cousins phone number. “Straight up cooky dooks”

Benjamin C. 
Évaluation :
5

App/website pickup process was slow and sometimes “broken” (qr-code at door never scanned properly - phone number entry/validation was very odd and kept failing - until I re-updated my profile?)

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
3

Had nothing to do with the people there or the location my problem is I reserved 2 trucks but only ended up with 1. Also received a phone call telling me my truck was late in returning. Jade You really should check before calling. I will never rip from u-haul again it was a horrible experience urban experience

ISABELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obie C. 
Évaluation :
5

Nothing that I know at this time.

STEVE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
5

best rental we had!

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystal W. 
Évaluation :
5

Everything was ready to go. Except I ordered moving blankets and was charged for moving blankets but when I open the trailer there were no moving blankets. Waiting for reimbursement but other than that the manager and staff are polite and I was on the road fast

Earnest S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenan L. 
Évaluation :
3

The check in process is a little tricky but it was ok. The truck ignition key was very trickey should be easier. Other then that gentleman that helped was good!

tammy D. 
Évaluation :
5

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Venessa G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linzey D.  |  Premières impressions 
Évaluation :
5

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIch M.  |  Expérience générale 
Évaluation :
1

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Raquel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D.  |  Online Move In 
Évaluation :
5

Jonathan and George provided excellent customer service. They were very helpful and kind.

Zaira G.  |  Expérience générale 
Évaluation :
5

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Tammy B.  |  Expérience générale 
Évaluation :
2

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

WILLIAM R.  |  Expérience générale 
Évaluation :
2

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

MARK A.  |  Expérience générale 
Évaluation :
5

Very helpful. Friendly.

Tammy B.  |  Premières impressions 
Évaluation :
5

Great service team! Dealing with equipment return and storage needs was a breeze.

Edgar P.  |  Premières impressions 
Évaluation :
5

The entire team made my stressful move day, much less stressful because of their great care!

Edgar P.  |  Expérience générale 
Évaluation :
1

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

judy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joslyn M.  |  Expérience générale 
Évaluation :
1

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

judy S.  |  Premières impressions 
Évaluation :
5

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

mary s.  |  Expérience générale 
Évaluation :
5

The gentleman who checked us in was extremely helpful.

Karen N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
1

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

kara c.  |  Online Move In 
Évaluation :
5

Very clean and good customer service

Constance G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly group working there , very clean

Juanita J.  |  Expérience générale 
Évaluation :
5

Staff very helpful & courteous

Lilliann D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duwayne H.  |  Premières impressions 
Évaluation :
5

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Charles B.  |  Expérience générale 
Évaluation :
5

The units were easily accessible and the staff was great

Gregory W.  |  Expérience générale 
Évaluation :
5

A

KEVIN V.  |  Expérience générale 
Évaluation :
4

They were great . I now rented a storage unit.

Margeret R.  |  Premières impressions 
Évaluation :
5

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Rachel R.  |  Expérience générale 
Évaluation :
2

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Regena J.  |  Premières impressions 
Évaluation :
4

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

Regena J.  |  Expérience générale 
Évaluation :
5

Our store rep was completely awesome. Very nice .

Alfonso R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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