Customer Reviews for U-Haul Moving & Storage of Pueblo

3 380 évaluations

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

(719) 546-1826

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Great service just didn't like new policies of taking my picture and so much detailed info for a 25$ transaction! Just felt like violated!

Michael M. 
Évaluation :
1

I have rented from uhaul numerous numerous times. I have been grateful for the online check-in because it limits my face to face contact and interaction with others. This is due to a severe anxiety disorder as well as severe PTSD among many other concerns I unfortunately acquired during my 17+ years of combat/military service. While I was doing my online checkin for this reservation, I came across a new requirement I have NEVER seem prior to any other reservations. It was asking for an additional contact/verification. This was either a person, passport, lease agreement, employment. 1. I am a disabled vet, retired, and do not work 2. I do not go around town with my home owners paperwork or whatever other means of resident verification. 3. I do not have my passport on hand unless I know it is required or I am going for international travel 3. It would not let me use my husband, who is also my emergency contact, for an additional person. My entire family lives out of state and being 730am MST, I can't just call and wake up people at 530am. If I knew ahead of time of this requirement, I could have been prepared. But instead I was put in a position that triggered a severe anxiety attack. The two females at the location did nothing but yell at me, telling me to leave the premises immediately if I couldn't calm down. I tried to explain MY personal situation and she continued to yell at me. I was finally able to get in touch with my son. He was able to stay awake for verification. As I went back in to retrieve my keys, she was on the phone speaking to someone about me. I assumed it was my son, but I later found out that she was speaking to someone at corporate because my husband had called and they, in turn, called the location. So knowing that she was speaking to another employee at corporate and it was about me, I can't help but get more infuriated because she was laughing as well on the phone. So I assume with this, corporate and or higher up personal do not care how their employees treat others. After I retrieved the key, I had walked outside and due to my medical issues I had gotten dizzy and fell on the ground hyperventilating. Not only did no one care, one of the females walked out the same door, walked right pass me and almost had to walk over me. Still, nothing. I have never had a more disrespectful and unprofessional experience in my life. Whether I was raising my voice or not, I was trying to explain why I was so upset and freaking out (anxiety attack) and all they did was yell at me and threaten to kick me out and never rent to me again. My husband did come back with me to return the rental and he began to give the same female a word of what she did and she had no right to speak to me the way she did. Again, she yelled back at him, told him to leave and never come back or she is calling the police. If this is how you treat customers at this or any other location, then uhaul needs to go through some serious training. Because of this experience, I promise I will never give any business to any uhaul company for any future needs. I will also be passing my experience on to the hundreds of thousands social media contacts I have and make sure they do not go through what I went through. Especially for all the veterans out there who suffer as I do and get nothing but shut out and turned away..no questions asked. This has to stop.

Rachael C. 
Évaluation :
5

The two women there were absolutely amazing. Very helpful, kind and professional. We will be back!

KATHLEEN A. 
Évaluation :
3

Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.

Ryan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIZABETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio E. 
Évaluation :
2

The van I was given had the change oil soon warning. It was also damage to the driver door area that made it hard and cringy to open. The weather strip on that door was missaligned and it was torture to drive at highway speeds. And Las but not least, the license options need to be updated. Puerto Rico is part of the US and have been for about 122 yes. It is not a foreign country. If Washington DC can be in the drop-down menu so can Puerto Rico. We are the same. Thanks

Francisco R. 
Évaluation :
3

Our appointment was scheduled at another location. When we arrived to pick up the trailer the business was closed. We ended up having to go to another location costing us 1 1/2 hours and serious inconvenience.

DEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA B. 
Évaluation :
5

It was like applying for a mortgage but I understand in the world we are now living in you half to have the info you need everyone was very helpful pleasant and absolutely back to you the next time

Dean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heaven V. 
Évaluation :
5

I wish there was a milage cost calculator prior to payment transaction. So one could keep track "as you go".

Margo O. 
Évaluation :
5

The Assistant Manager working Sunday Morning was exceptional. Always a pleasure renting from this location.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
4

Check windshield wipers before sending vehicle out. The wiper fell off, this is the second truck I have rented from Uhaul that, that happened on.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELOISE M. 
Évaluation :
5

Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.

MERVINE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly C. 
Évaluation :
5

Good job!

ANGELIKA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deedra R.  |  Premières impressions 
Évaluation :
1

Worst Uhaul experience ive had, and ive delt with Uhauls all over the country. First they forgot car was there to have hitch done, had to come back a second time. Then drove 7hrs to pick up a display case(and rent a Uhaul to bring it home. Couldnt find the wiring(it was in the cargo area next to the spare tire) didnt find wiring untill i talked with manager 2 days after we got back, and had to pay someone else to haul the trailer back to Colorado from Oklahoma. Talked with manager, he said someone should have showed us where the wiring was located. Didnt offer any compensation for having someone else haul it back for us, or even offer to take care of the uhaul bill. Piss poor customer service!!!

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie V. 
Évaluation :
5

Have worked with this location for all of my past moves. Great location.

Brent M. 
Évaluation :
5

The phone service to talk to a representative. No answer on phone.

Nicholas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
5

Excellent service à la clientèle

Jeff N. 
Évaluation :
5

It's been a few years since I rented from UHaul. This most recent experience was definitely stress free. The employees were Professional and Friendly!

Stephanie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl Heinz V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Entire staff were great to deal with!

Roger K. 
Évaluation :
4

Customer service was great. Very hands on

S S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL L. 
Évaluation :
2

1st, they changed my pick-up and drop-off location to suit their needs and not mine. The guy working when I went to get my truck was alone and had to deal with at least 6 customers at once. (He did a great job). The truck was a wreck with dents everywhere and the driver-side door did not shut right. None the less I got the job done.

Grace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Technician very helpful

Roland V. 
Évaluation :
4

Shorter check in process.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

They were very nice, helpfu and considerate, would recommend this location!!

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAESON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Work for UPS at night and have for 20 years and they're returning all the U-Haul trucks because they don't get the same deal that Pinsky and budget give them which could make U-Haul a lot of money in the month of November and December, the Colorado Springs facility is returning all their U-Haul trucks this week and next week

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise S. 
Évaluation :
5

Excellent service à la clientèle

Roberto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

Always enjoyed utilizing and trusted the company.

Vida E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viola B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesenia R. 
Évaluation :
5

Crystal was awesome

TAMARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maureen M. 
Évaluation :
5

The lady that helped me at the counter was great. The tech that hooked the trailer up was great also . Be good to them

PATRICK M. 
Évaluation :
5

I have been too this location s couple of times and i always had a good experience. Staff is always friendly and very helpful. Especially when renting trailers.

Rene W. 
Évaluation :
5

Great experience. The gentleman who helped us, I think Josh, was fantastic. We were the second customer of the day, and we both had issues. He handed them so well. I know that had to have been stressful but he kept his composure and provided excellent service.

Sheila D. 
Évaluation :
5

Very helpful folks! This worked great for what we needed (a 5x9' trailer). Very happy with our experience and would use them again.

Eric H. 
Évaluation :
5

Very good customer service. This is the best UHaul store!

Curtis H. 
Évaluation :
3

Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.

Steven N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

REBECCA F. 
Évaluation :
5

The staff was very helpful and friendly when I was there I would recommend this location to anyone looking for a van or truck to move with.

CONDELARIO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTY R. 
Évaluation :
5

Was quick and easy the people were all very friendly and polite and helpful

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA C. 
Évaluation :
5

I would say come up with another system for out of town people who can make a payment over the phone and can't make it in person to give you the card.

Jeffrey R. 
Évaluation :
5

just continue good service

John C. 
Évaluation :
5

Staff was very helpful and friendly.

Douglas W. 
Évaluation :
5

Everything was awesome. The employees I dealt with were super nice!

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KITHWA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
5

The truck I used had a bad shake the entire trip. U-Haul said this is normal when I called road side assistance

Johnathan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Nothing, everything was great. The lady at the counter was friendly & helpful (Megan). In & out. The stay was brief.

Carmela B. 
Évaluation :
5

Friendly employees. Fast and efficient drop-out.

Jameson K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren L. 
Évaluation :
4

I made a reservation to pick up the truck in Pueblo, but ended up having to drive 50 miles to Westcliffe to actually get it. Then when I went to the assigned drop off location, they said they didn't deal with car tows, and sent me to another location to return the tow dolly and remove my car. Both were very inconvenient. Other then that, my experience was satisfactory.

David C. 
Évaluation :
5

Excellent customer service. Everyone was polite, and kind. Very helpful.

ICEY J. 
Évaluation :
5

I was double charged and I want my money back

Felicia R. 
Évaluation :
5

The process went smoothly and quickly. The truck was super clean and ran well. Drop off took less than five minutes. Great experience and will use them again.

Susan C. 
Évaluation :
5

Just keep what your doing all is good!

ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christianne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raoul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara J. 
Évaluation :
5

I received beyond excellent service at this location. Merci encore.

Lola R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nika E.  |  Premières impressions 
Évaluation :
5

Thanks uhual! Quick and painless!

Vincent H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linzey D.  |  Premières impressions 
Évaluation :
5

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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