Customer Reviews for U-Haul Moving & Storage of Pueblo

3 572 évaluations

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

(719) 546-1826

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim O. 
Évaluation :
2

The phone check in and call verification process was aweful. They are understaffed

Rod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachery V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
1

Total complete liars, I called several times to make reservations was told no uhauls available till the middle of July, went down and there and they had the lot full of uhauls asked about them and was told they were “reserved” which I've reserved 4 different times. Finally got ahold of corporate cause I was completely fed up and was told there would be THE DAY I NEEDED IT and was able to actually get it. These people are that run this uhaul place are a COMPLETE JOKE.

LORIE A. 
Évaluation :
5

Super friendly staff I really appreciated their help with everything!!!

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!

Joel S.  |  Expérience générale 
Évaluation :
2

1. Hire more help, waiting 30-45 min to rent is unacceptable - especially after having reserved said equipment online. 2. When you're an hr late processing a rental, even though the customer was on time, do not act like the equipment was still checked out at the reserved time. 3. Do not openly treat customers as if they are lying, i.e. calling the phone number right in front of them because you don't believe what they are telling you. I have rented from Uhaul multiple times, probably 6-10 times in the last year and this was the first time I've had a Uhaul rep call my number in front of me because they evidently did not believe I was giving them the right info, even though my card, phone and order history was clearly available to them. Also called the number of my emergency contact to “make sure” it was a good number. People have jobs, you can't expect everybody's emergency contact to drop their work and answer the phone to verify the phone number. If that is a requirement then it should be plainly stated to the customer so they can make arrangements for their “emergency contact.” I will definitely look at other rental companies before choosing Uhaul again.

Adam C. 
Évaluation :
3

The day of pick up was fine. The drop off day was awful. There's a sign outside that reads something like “please wait here and a representative will be right outside” . I waited 5 minutes and nobody came out. I went inside to find 3 employees yapping away & bothered by me. No greeting, no smile, no may I help, and to make it worse they were moody.

Maritza C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald B. 
Évaluation :
5

The other U-Haul location where I had a reservation, EXPEDCO, on S Prairie, Pueblo Co, was a huge disappointment. There was no one there at 1:00PM, my reservation time, to assist me. I called U-Haul. U-Haul reserved a truck for me at the at 4030 Carruth Ct and the service there was outstanding. In my opinion, and I have moved many times over a military career, the EXPEDCO U-Haul should lose their franchise. U-Haul needs to revoke that license.

James B. 
Évaluation :
5

Great staff easy pickup and drop off!

Dwight M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred A. 
Évaluation :
5

Then. manager of this location was friendly, through and very professional. I would recommend this location to any of my friends.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis D. 
Évaluation :
5

The location and both agents we interacted with were awesome, as well as cleanliness of the truck. The only thing I'd recommend is to have mechanic run the computer codes to see that everyone the truck would drive over rough or bumpy paved road the engine light would come on and the engine would stall to a crawl and we would have pull to side of the road with little power and turn truck off for about a minute and then it would go back to normal. Very dangerous situation to experience especially on the highway or busy city road.

Arron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn W. 
Évaluation :
5

There was no ramp. That was a disappointment. Didn't realize until we got to the destination

Deanna J. 
Évaluation :
5

Tika was very helpful and corrected the problem we had with billing. We drove 150 miles including the extra 50 from Strasburg to Denver and for some reason, the mileage was showing 500 miles.

Sean C. 
Évaluation :
1

This is not the Uhaul in Pueblos fault. Its is the problem of the Uhaul dispatcher and corporate. When there is scheduling issue don't wait till two days before pick up to cancel a two week reservation. I lost over 8 hours of travel time accrued additional rental cost and additional fuel cost. Due to the the poor planning of the Uhaul dispatching and corporate allowing their web site to over reserve the trucks that don't exist.

Melanie S. 
Évaluation :
5

Keep up the hirung of just all around good staff. They are always good to work with. Keep it real

Charles W. 
Évaluation :
1

Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10,71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.

Tina S.  |  Expérience générale 
Évaluation :
5

Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.

Ricky L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D. 
Évaluation :
5

Great Customer Service!

Angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy V. 
Évaluation :
4

The guys were great. But it was dirty- not a big deal. And the tailgate was about 6” from closing.

Edward E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime R. 
Évaluation :
5

The drop off went very smoothly and the personnel were quite attentive.

DOUG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Vehicle was nice but the inside cab smelled like exhaust due to something wrong with the exhaust I believe so we just had a drive with the windows down the whole time.

julio S. 
Évaluation :
1

I would like to be returned for my for my rental rude people there. Was told I went more than 30 miles and I only went 12 miles in

jesus C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
4

truck was not washed

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOACHIM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Every one is wonderful. Not a fan of the neighbor u-haul. I have only tried 3 but the sample was a 3. Corporate is awesome. It's all they do so very good attention to details and superb help and detail for the paperwork.

DIANA O. 
Évaluation :
2

Returned the UHaul in Colorado Springs. They said I was supposed to return it to CA! I said wrong. They checked again and said Pueblo. I said no, it was Colorado Springs! We made that arrangement so that we could return the UHaul and put my daughter on a plane in the same town. UHaul would not let me turn in the van in Colorado Springs. They were going to charge me double for returning it to the wrong place! So I drove BACK to Pueblo and turned it in. The Colorado Springs personnel said that the mileage between Colorado Springs and Pueblo would be taken off. Instead, Pueblo said they had not heard the mileage would be removed. They charged me for the mileage between Colorado Springs and Pueblo. That's when I cried.

Julie P. 
Évaluation :
5

I've rented from this location several times and it was quick and easy with no issues each time.

Deena J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wyatt S. 
Évaluation :
5

Our initial location pick up site was on 8th Street in Colorado Springs. We did not receive word that our pick up site had changed and those folks really were not helpful or forthcoming with information at all. We called this location twice, spoke with someone who never did tell us whether our trailer was on site or not, finally just gave us the call center number. When we arrived at the 8th St site we were told our pick up site had changed, that they hadn't had a 5x8 trailer on site in months, that we needed to now drive 37 miles to our pick up site AND the man my husband had spoken to was sitting right there....he couldn't have looked out into the parking lot to the two trucks he had on site and told us he didn't have our trailer on site??? Very annoying. We're from Michigan, had already spent a day and a half driving to Colorado and this guy can't tell us our pick up site had changed and now we're driving another almost 80 miles round trip to get our trailer?? My husband and I both work with the public, in healthcare for over 35 years/each....this is not how we treat our customers. Everyone at the new pick up site in Pueblo were very nice, very accommodating, very professional...would highly recommend that site. All I can say about the 8th Street, Colorado Springs site is that I hope the gal behind the window, in front of the computer got to finish her blueberry muffin and I hope the man that answered our calls initially didn't have to field and more calls any time soon.

wendy K. 
Évaluation :
4

UHaul doesn't have enough 1 way transportation vehicles. I was an absolute nightmare and still was not able to get what I needed. Now I am forced to make a second trip which will cost an additional estimated $1100. This is unacceptable from a business as large as UHaul. There were 8 trucks that was sitting at the location that has not been rented in over a month but was for local rentals only. What a waste of my time and money for myself and UHaul.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nika E. 
Évaluation :
3

They gave me a truck that was out of alignment

Elizabeth P. 
Évaluation :
5

Excellent!

Danny D. 
Évaluation :
2

When we made the reservation, we specifically said we would be towing our boat. we got the truck home and saw it had a hitch lock on it. When we called the local location we were connected to the call center who told us they would send a message and someone would call us in 1 to 3 business days!. So we had to drive the truck all the way back to the location where the local person said we had to bring our boat over so they could see it. Now how were we to do THAT when we were renting a vehicle to two the boat? the local person said the call center never told them it was to tow anything, but that is a lame excuse for customer service. Commom sense totally out the window.

Larry K. 
Évaluation :
3

The size of the trailer on the 5 by 8 advertised was not the size. It caused difficulties in transporting the item we rented the trailer for

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deena J. 
Évaluation :
5

On line drop off did not confirm.

Sue D. 
Évaluation :
5

very professional staff

Evelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
2

You suck

arthur R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M. 
Évaluation :
5

Quick and curt customer service!

Stacy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Great equipment made the move more enjoyable.

Sara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

I was extremely pleased with the service, the equipment, and the price. The staff at this location were very friendly and helpful.

Richard G. 
Évaluation :
5

The young lady who helped me both at pick up and drop off was great!!

Natalie Z. 
Évaluation :
5

Great staff with excellent customer service!!

Ruth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannella D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lonnie B. 
Évaluation :
5

I've used this location previously, and they are always a good place to do business.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
4

I am unhappy with U-Haul. March 22nd reserved truck for 9am pick-up in Canon City for April 28th, which would have been about 10 miles from me. 2 days before pickup I was told it would not be available until 3pm. I had already scheduled a crew for 10am to load and unload my belonging. Because I needed a truck for 9am, I had to drive 40 miles to pick one up plus the drive to return it.

sandra H. 
Évaluation :
5

The 10' truck was excellent. Driving instruction for managing truck was very good. Store only gives customer 3/8 tank of gas; it should be a full tank of gas. I spent $80 to fill tank (over the 3/8), only used 5 gallons so lost money on gas.

Kym W. 
Évaluation :
3

Check in kiosks instead of on phone

Christin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly O. 
Évaluation :
1

I think there should always be a way that both parties make out not just one fair is fair

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Owner helped check in as app was not working, took care of me the best she could due to circumstances.

Ashley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

I was to pick up my rental truck at a different location and when i went to pixk it up I was told at that time the location was changed. I was not notified of the change. That is my only complaint

Jean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Great employees.

MICHAEL E. 
Évaluation :
4

Clerk switched to another customer before allowing me to finish my order. Had to wait another 10 to 15 minutes.

Alicia H. 
Évaluation :
5

I had to drop it off before work at 6:30am. The guy greeted me with a smile. Had us checked out in less than 5 minutes. They were great.

Crystal K. 
Évaluation :
2

Fix doors and key for engine. Playing around with the key to start vehicle killed a lot of time.

Ovin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D.  |  Expérience générale 
Évaluation :
4

Everything was wonderful except the access to the storage after hours there was no access after store hours.

Michael C.  |  Premières impressions 
Évaluation :
1

Completely screwed up the account.

Daniel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY C.  |  Expérience générale 
Évaluation :
3

Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.

Ryan B.  |  Expérience générale 
Évaluation :
5

Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.

MERVINE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deedra R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Online Move In 
Évaluation :
4

Always enjoyed utilizing and trusted the company.

Vida E.  |  Premières impressions 
Évaluation :
3

Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.

Steven N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KITHWA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nika E.  |  Premières impressions 
Évaluation :
5

Thanks uhual! Quick and painless!

Vincent H.  |  Online Move In 
Évaluation :
2

I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.

Sharon A.  |  Expérience générale 
Évaluation :
5

I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank you

Leann M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah S.  |  Online Move In 
Évaluation :
4

No lights in storage units would have been helpful..but other than that everything was good

Robert W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi S.  |  Premières impressions 
Évaluation :
5

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Venessa G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linzey D.  |  Premières impressions 
Évaluation :
5

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIch M.  |  Expérience générale 
Évaluation :
1

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Raquel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D.  |  Online Move In 
Évaluation :
5

Jonathan and George provided excellent customer service. They were very helpful and kind.

Zaira G.  |  Expérience générale 
Évaluation :
5

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Tammy B.  |  Expérience générale 
Évaluation :
2

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

WILLIAM R.  |  Expérience générale 
Évaluation :
2

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

MARK A.  |  Expérience générale 
Évaluation :
5

Very helpful. Friendly.

Tammy B.  |  Premières impressions 
Évaluation :
5

Great service team! Dealing with equipment return and storage needs was a breeze.

Edgar P.  |  Premières impressions 
Évaluation :
5

The entire team made my stressful move day, much less stressful because of their great care!

Edgar P.  |  Expérience générale 
Évaluation :
1

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

judy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joslyn M.  |  Expérience générale 
Évaluation :
1

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

judy S.  |  Premières impressions 
Évaluation :
5

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

mary s.  |  Expérience générale 
Évaluation :
5

The gentleman who checked us in was extremely helpful.

Karen N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
1

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

kara c.  |  Online Move In 
Évaluation :
5

Very clean and good customer service

Constance G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly group working there , very clean

Juanita J.  |  Expérience générale 
Évaluation :
5

Staff very helpful & courteous

Lilliann D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duwayne H.  |  Premières impressions 
Évaluation :
5

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Charles B.  |  Expérience générale 
Évaluation :
5

The units were easily accessible and the staff was great

Gregory W.  |  Expérience générale 
Évaluation :
5

A

KEVIN V.  |  Expérience générale 
Évaluation :
4

They were great . I now rented a storage unit.

Margeret R.  |  Premières impressions 
Évaluation :
5

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Rachel R.  |  Expérience générale 
Évaluation :
2

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Regena J.  |  Premières impressions 
Évaluation :
4

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

Regena J.  |  Expérience générale 
Évaluation :
5

Always helpful and kind staff - much appreciated!

tisha c.  |  Expérience générale 
Évaluation :
4

Really appreciated the staff making a storage space available to me on short notice!

Laura G.  |  Expérience générale 
Évaluation :
5

Only issue I had was the access card for after office hours use, but that wasn't a big issue to me at all. I had a great experience for the 3 years I rented there.

MICHEAL P.  |  Expérience générale 
Évaluation :
5

Had storage for many years and never had any problems. Merci

CAROL G.  |  Expérience générale 
Évaluation :
5

Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!

shantelle b.  |  Expérience générale 
Évaluation :
5

Associates at U-Haul Pueblo were very helpful and responsive.

David W.  |  Premières impressions 
Évaluation :
2

had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 days

James r.  |  Expérience générale 
Évaluation :
5

Very friendly, efficient, and helpful.

Renae W.  |  Premières impressions 
Évaluation :
5

Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.

ALVA B.  |  Expérience générale 
Évaluation :
5

S.O.

liz m.  |  Expérience générale 
Évaluation :
5

Staff was super and did an excellent job. 5+ stars to the entire staff.

Michael E.  |  Expérience générale 
Évaluation :
5

Good experience

Dale S.  |  Expérience générale 
Évaluation :
5

I like these guys. always helpful.

ADAM S.  |  Expérience générale 
Évaluation :
1

If could give a negative ( -5 ) that's what I would give U-Haul.

Jacqueline S.  |  Expérience générale 
Évaluation :
5

Our store rep was completely awesome. Very nice .

Alfonso R.  |  Réservation 
Évaluation :
5

Everything Went good

Dale S.  |  Réservation 
Évaluation :
5

Very friendly, knowledgeable and accommodating.

Marie H.  |  Réservation 
Évaluation :
4

The service was great. Personnel very friendly and eficiente. And I got the best deal ever.

Fernando Z.  |  Expérience générale 
Évaluation :
5

Excellent

Miriam M.  |  Réservation 
Évaluation :
3

I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!

kelly m.  |  Expérience générale 
Évaluation :
5

Very helpful, expediently and convenient

Fernando Z.  |  Réservation 
Évaluation :
5

Merci

larry c.  |  Expérience générale 
Évaluation :
5

The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.

Adam l.  |  Expérience générale 
Évaluation :
4

U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.

PAUL M.  |  Expérience générale 
Évaluation :
1

Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpful

Joshua W.  |  Expérience générale 
Évaluation :
4

Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility's fault.

Richard H.  |  Expérience générale 
Évaluation :
4

The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experience

Ryan D.  |  Expérience générale 
Évaluation :
5

Thank you for a great experience :)

KARLY I.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and the staff was very helpful!

Diana A.  |  Expérience générale 
Évaluation :
2

The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waits

Bert W.  |  Expérience générale 
Évaluation :
5

Thanks

Pat G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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