Britney was incredibly helpful and polite, helping me get the hitch receiver to fit my truck. She put considerable time and effort into ensuring I was ready to go.
David W.Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Testimonials From Recent Customers
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My only comment is that a full tank of gas when we rent the van or box car would be better because then I would leesbe with a full tank and I would bring it back with a full tank. Her I received the vehicle with a littke under 1/2 and when I returned the vehicle I returned it with more than a half because it isn't easy outing the exact amount used.
William C.Been a long standing customer for years of Uhaul. Have used this location exclusively for almost 2 years with no problems, until the past month. I was charged for gas (only $6) this past weekend, when I did put gas in. I went less than 15 miles. A few weeks ago a similar problem happened where the charge was much more substantial than that. The problem a few weeks ago was taken care of. I AM NOT HAPPY ABOUT HAVING 2 INSTANCES IN THE PAST FEW WEEKS WHERE I HAVE TO TAKE MY PERSONAL TIME TO CALL UHAUL OUT ON ISSUES THAT SHOULD NOT BE HAPPENING!! There were no problems lome this with the old General Manager, who left about a month ago!!!! As a VERY FREQUENT customer (rent every week), I hope my comments are actually read.
Jon D.Uhaul personnel were outstanding. All locations, on the phone and in person. Great job!
Christopher S.Friendly helpful personnel
John F.Excellent service à la clientèle. I don't see the need for improvements
Martha B.The staff was great very helpful!!!!
Richard F. | Premières impressionsNothing. Location and staff were above excellent.
timothy H.Gas was put back to what it was when we picked up and still was charged an additional fee for gas. Not happy.
Megan A.Nice people, convenient area, well stocked.
Ralph L.I appreciated the warm indoor storage unit for moving during the winter months. It was well lit, clean & I felt safe every time. There are free rolling carts to use getting belongings from the car to the storage unit. I was able to come early in the mornings before work to move a little bit each day. Thank You.
Sheree P. | Expérience généraleMake sure when you rent something it is all on worko g order......unacceptable!!
Lynn C.Your team at this location has the best customer service experience highly recommended.
Richard Q.Excellent service at the front desk. The vehicle was neat and clean. The check-in was easy, and they didn't mind that I was about 30 minutes later than originally estimated. Well done!
Lindsay S.Great service
Robert V.My customer service was great!
mike H.This isn't me...I live in Florida. Never been in New York..
linda M.The manager of the Dix st facility's in queensbury Ny. is excellent, which Makes the staff great. They are very customer service oriented. I had the best experience moving in and out. I would highly recommend this facility.
TORROINA W. | Expérience généraleAbsolutely nothing friendly service your complete understanding circumstances that are out of your control all around an excellent place to do service with
Jody C.No changes needed
mark F.All was great
Youssef C.Staff was fabulous
JOHNTIMOTHY M.Put windshield washer fluid in your vehicles
J Michael H.Very prompt and courteous! Return took less than 10 minutes!
Harry R.This is the best Uhaul experience I've ever had. We went multiple times to this location during the process of our long distance move and always felt cared for and supported. All of our questions were answered and we felt like even when a problem with the move seemed like there couldn't be an answer, Glen and his team figured it out for us and just told us when and where to be. I don't think I will ever forget this experience and will rave about this location to everyone that is moving or in need of storage in the area.
Amy S.I reserved my vehicle online and I went to pick it up and it was a very smooth transaction. The vehicle was clean and very easy to drive. When I was done with it, I brought it back and they smoothly checked it over and I was on my way. Very very nice employees. I would recommend this location to friends as well as use it again.
cheri N.Fast and efficient.
Thomas S.Both people I interacted with were very respectful and helpful. Brittany who I spoke with on the phone. Then the manager (sorry I forgot his name ) was very helpful. Got me setup to move in to my storage unit and gave me a tour. FYI that place is HUGE.
Jesus T. | Premières impressionsMake drop off simpler and easier to understand. Other than that it was great.
KOLYN T.Problem with 24 hrs access wasn’t resolved
Cindy G. | Expérience généraleAlways have the best experience at this location!
ANTHONYM G.Believe there may be a short in the electrical light harness. Lights would turn off for long periods, then turn on again sometimes.
Hollis H.I felt the price was very reasonable it was handled very professionally and was very convenient
tracy B.Easy drop off, friendly staff
Michael T.I used a different location about 2 years ago and they treated me like I was an inconvenience. This location was caring and friendly.
CHERYL W.Smooth and easy process. Would highly recommend this location and will use this spot in all future needs
jordan M.Glendon Binette was very helpful and answered all my questions. He was very polite and seemed very knowledgeable. I will definitely recommend this location for storage to anyone I know looking. I was very satisfied with the service.
patti f. | Expérience généraleNot a thing!!!
Vito C.Very polite customer service people at the site
Wayne M.very helpful receptionist.
walter W.Glen was great to work with.
Ian P.This establishment is the best. They work with u show u stuff. Great security system. The staff is also very helpful. I would recommend them to anyone.
Heidi L.Fast service and clean facility and unit. Friendly, knowledgeable and helpful staff.
Thomas S. | Premières impressionsQuick service in obtaining a storage unit and after unloading truck the truck, dropping it off.
Thomas S.Clearance lights tend to not all work
MJ F.Well run and the manager is professional and skilled.
Gregory P.The man who greeted me was extremely attentive and helpful and had me closed out in no time.
catherine P.Containers arrived on time for pickup. Delivery of containers to final destination were late. Uhaul also doesn't fully co-ordinate with the unpackers. They leave it for the customer to do that. Uhaul needs to vertically integrate the entire moving experience and creat a seamless experience for their customers.
Steven C.Lot for renting a truck and auto trailer. Could bought a and trailer would have cost me less than $1 000 bucks. How about no money per mile.
Peter F.Excellent
Jarthuront P.I think everything was great! And the gas sheet that tells you how much to put in is super helpful! Will recommend this U-Haul to everyone I know for their next moving needs!
Felicia T.Be honest.
Lee N.Very easy. Place clean and well maintained.
John K. | Online Move InJust wanted to say that Britany helped us and she was exceptional. We were concerned with the tires on the car trailer and she went to her boss and they changed them for us. We were going a long way so that made us feel much better. She was just great about everything and should be recognized.
Laurel J.Best U-Haul facility I have used in over 50 years. Plenty of parking and deployment space, plenty of accessories available, knowledgeable staff.
William W.Easy process, no issues at all.
Diane A.very courteous and professional
steve S.Great Place!!
Richard L.Interior dirty. Drivers mirror loose
John F.Glenn...Brittany...Laura and all the other Uhaul employees are FANTASTIC! I HAD 3,5 UNITS all packed and when i was ready to go they were always helpful to my every need....
FAITH G. | Expérience généraleI moved long distance and your facility helped me stage my move while my new home was still under construction
LORI S. | Expérience généraleStaff inside wasn't very friendly. In fact, they were on their phones and seemed bothered by having to help me get a key. There was significant damage to the passenger's side that wasn't depicted in the photographs. The top of the box was literally sealed with J-B Weld. Blowers for the trucks heating system didn't work. floors were muddy and the box was absolutely disgusting, making our personal belongings dirty, stained, and virtually destroyed. Not happy at all, especially not for $200.
Philip B.Nothing. Was very easy to drop off!!
Virginia R.One tire on the trailer was badly worn but lasted to our destination, appears local trailers are better maintained than the one way
Timmothy S.No changes. All good
Chris M.Joe was an excellent mover for me and I highly recommend him
Jaya I.Nothing Everything was to perfection customer service
Laurie L.The customer service was superb.
Robert S.Would like the current glitch in security access/swiping resolved. Other than that, satisfied and seemed professional.
Ronald L. | Premières impressionsThe owner and staff were always helpful courtious and compatent. However i was disppointed to find out they do not pro rate. And could not receive a refund for early close out of 8 days...
Nicki L. | Expérience généraleExcellent customer service. Friendly, polite, helpful.
Ryne W. | Premières impressionsGreat place! Staff is very professional and helpful in every way. Would definitely use this place again should the need arise.
frank s. | Expérience généraleThe service was great and courteous-which is getting rarer these days….so helpful and knowledgeable. Great asset to community. Je les recommande fortement.
Vicki M. | Premières impressionsGreat staff
John M. | Premières impressionsEvery one was very professional and friendly.
TORROINA W. | Premières impressionsThe staff were fantastic
CLINT C. | Premières impressionsThere was just a little bit of fluffy tree pollen in the unit. It could easily have been swept out with a broom. We used hands and feet to remove it. Both workers were very friendly and helpful.
Agnes K. | Premières impressionsBree at the first location was very friendly and helpful with helping with an issue. All went smoothly.
DANIELJ K. | Premières impressionsStaff was incredibly helpful-- especially Heather!
Susan B. | Expérience généraleVery easy, clean and the people behind the counter are amazing!!! Thank you for everything !!
pauline n. | Expérience généralePlace and staff is outstanding!
frank s. | Premières impressionsState-of-the art temperature controlled facility. Staff were extremely helpful.
william m. | Expérience généraleVery friendly. Helped with great attitude also
Tonja S. | Premières impressionsfrom start to finish everyone at the dix ave location where so helpful it was later in the afternoon and they went beyond words to help me through a terri le time in my life
mary s. | Premières impressionsEverything went smoothly and we were very happy
Fred V. | Premières impressionsHeather and Cassandra we're absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.
Jeff M. | Premières impressionsThe staff was professional, kind, informed, efficient, ready to help when I walked in the door. They were a strong team of professionals . I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!
Bonnie M. | Premières impressionsManager Glen and his crew were always friendly and helpful, especially during a water damage issue.
Kathleen M. | Expérience généraleGlen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation. I was very impressed!
MEGHAN L. | Premières impressionsIt was a great experience!!! Very friendly, kind, helpful and professional!!!
MaryAnn S. | Premières impressionsMost storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.
charles a. | Premières impressionsThe old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.
Bryan G. | Online Move InThe storage unit should have a light inside them .
Jennifer M. | Expérience généraleIndoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.
Donna E. | Premières impressionsGlen's crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107
James A. | Expérience généraleBeing new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.
Jeffrey J. | Expérience généraleGood luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.
John B. | Premières impressionsComputers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3,5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.
William N. | Premières impressionsGlen went above and beyond for us! 5 Star Dealer! *****
James A. | Premières impressionsThis facility, when fully operational will be the storage solution of choice for discerning patrons.
Richard S. | Expérience généraleThis is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william m. | Premières impressionsCasondra at the Dix Ave Queensbury NY 12804 Location was greet
ANTHONY P. | Premières impressionsGlen took great care of me. I'd highly recommend their services.
BENJAMIN W. | Expérience généraleManager was amazing. Very helpful and accomodating. A+++
Chad L. | Expérience généraleFriendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN W. | Premières impressionsVery convenient in a short notice
John W. | Premières impressionsIncredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!
Chad L. | Premières impressions