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Truck was there but the key wasn't! We were originally told to pick up the truck in Warrensburg after 7pm- after business was closed. After much stress and waiting for uhaul to figure it out we were directed to this uhaul location 25 minutes away. All went smoothly from there.
Had trouble finding the location barcode to scan then found it inside the foyer and couldn't scan but when I called he made it easy for us.
I had originally booked for pick up in Wilton but had to detour 20 miles north (40 round trip!) I was accommodated by the counterperson who allowed me more miles. He was very thorough and helpful. Thank you, Glendon Binette!
Glen was awesome to deal with. Extremely helpful. Made the whole rental process extremely easy. Thanks
Address changed but not on google maps so a bit confusing. However, knew exactly where was once called business
We drive to the scheduled drop off location and when we got there we were asked to bring the trailer to a different location. This caused extra amount of time and miles of back tracking. If they wanted us to bring it to an alternate drop off location we should have been notified ahead of time. The personnel were not very accommodating or helpful. Sorry but not impressed with the drop off process at all.
Nothing!
Excellent location and the staff was great.
Entrance was not clearly marked. Maybe offer Wi-Fi for customers attempting self check in. Attendant was great! Very helpful. Thank you.
The tow dolly had a broken tail light and the fender mounts were partially broken on the left side. There wasn't another tow dolly available, so I took what was offered and fixed the tail light. En route, I had to stop for repair at the U-Haul facility in Dupont PA because the front fender mount broke completely. This made it possible to complete our trip.
No changes. Great and FAST service!!
I wasted THIRTY MINUTES trying to use the mobile checking/pickup and it was a total waste of time It kept telling me to turn on my “location settings†as it couldn't find me..... my location was turned on the entire time Please donr offer this as a service when you cannot navigate your way thru it and end up wasting time that is valuable —especially on a day you are moving!
