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Richard W.Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Testimonials From Recent Customers
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This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william m. | Premières impressionsCasondra at the Dix Ave Queensbury NY 12804 Location was greet
ANTHONY P. | Premières impressionsDidn't check running lights on trailer for us and had to run the flashers on the trailer at night. A tire also went flat over night
Albert S.Your 24/7 mobile pick up was a bit shaky at best. I took pics of the truck to show things that concerned me and they would download but when I went to the next side of the truck and took another pic the first pics from the other side of the truck disappeared. Also when I went to take pics of the odometer and gas levels when picking up the truck for my own records and then tried to go back to the U-Haul app it went back to the beginning but said I was good to go which was a little confusing as I did not think I had completed the pick-up process.
Jeffrey P.No signs. I drove up and down the street looking to this location. Turns out it is in an old K-Mart building. I dropped the truck of around 4:30pm or so and I had until the next day to drop off. I am being charged 20 $for after hour drop off. NOT HAPPY ABOUT THIS!!!
Chris C.We dropped off our truck after business hours and left the keys in the drop box. It all worked out fine but was a bit strange to just leave it without checking in with a person! We returned the truck with 3/4 tank of gas as instructed but it looks like we were charged for it.
Susan S.Glen took great care of me. I'd highly recommend their services.
BENJAMIN W. | Expérience généraleEverything was smooth and great.
Christopher A.Was a bit bothered that the fuel gauge was marked as 7/8 full but was actually just over 3/4. Was in a rush and didn't go back in to correct. Ended up costing me 2 gallons.
Joseph G.If only the U-Haul Business would update their system and communications .. dealing with a local service is NOT a problem it is when you have 5 different people taking calls and no one knows what is going on nor can they keep track of what is going on! We were overcharged because our order for 2 26' trucks and 1 auto carrier got divided up by the system! this was all one order and suppose to be picked up on the same day and your people who were not from the stores in Glens Falls (Exit 18 and Dix Ave) messed everything up. It was a nightmare for us! On-line changes were not updated and phone calls from too many who had no idea what was going on!! Only people a person should have to deal with is the local place they are picking up from and even at that our Rep had to work around a system that wouldn't give accurate info and update as it should have!!!
steve M.I don't have any suggestions, as this was the most straightforward rental I have ever done. Merci.
MICHAELL R.Manager was amazing. Very helpful and accomodating. A+++
Chad L. | Expérience généraleClean up the inside of the building. It was a dangerous walk to the counter
Troy S.Staff was very courteous and professional. Made return process easy.
Ronald A.The signage for this location is hard to see. It is in an old KMart store and the signs to identify the office entrance are not very noticable.
David R.Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN W. | Premières impressionsCassondra was an amazing CS representative. Very friendly and attentive.
Jacob N.Very convenient in a short notice
John W. | Premières impressionsFast & prompt service. Will definitely use this location again.
DAVIDPAUL J.Huge lot and great people
Kevin D.Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!
Chad L. | Premières impressionsVery proffessional
Larry W.nice open pick up aera, staff did a good job getting me out quick with my trailer
JAMES C.Glen is awesome! Will go the extra mile for outstanding service every time!
Jon D.Still under renovations.
James C.Nothing. Very helpful folks.
Jeffrey C.Was told this location would have an attendent till 7pm. And when i arrived to drop off trailer no personel where on site and location was closed. Had to do online drop off procedure
NATHANIEL D M.Just need to identify where the drop off is was lost like two other couples looking where to drop the trucks off. We walked into the entrance but no one was in the warehouse.
EDUARDO J.It was a great .Thankyou,
richard R.Glen was very helpful. Hooked up the trailer and I didn't have to do a thing to it the entire 1850 miles over five days. And it was loaded to the MAX weight! Trailer was well maintained with what looked like brand new tires and greased fittings all around.
BRIANDANIEL I.The people working at this location were wonderful and very much appreciated!!
Ruth C.Great customer service with Glen huge help and was great to work with
Mikayla R.The website is not great. Why would it allow me to select a location that did not have the equipment I requested? The website was the worst part of whole process. The staff at BOTH uhauls, my preferred location and the one I actually dealt with, were very nice and helpful
DONNAM M.Nothing ...... everything was excellent
MARKJOSEPH P.The employees did not wear masks at all and it took 15 minutes to verify our online order.....
susan B.This was the first time we've rented a trailer, the agents on site were so helpful and answered all our questions! Would absolutely recommend this location!
MARKA C.Your website was down. But Glen came to our rescue! Everything went well.
CYNTHIA E.Cargo area could of been cleaned better there was clay all over the floor
Jacqualine P.Very helpful and friendly
Lanitajean R.Glen was fantastic !!!! and a pleasure to work with. I am going to tell everyone to see him for sure.!
Vincent P.Everything was great. Excellent customer service!!
Curtis H.Everything was great I did a after hours return and it was a little confusing
Derick S.No personnel to help. Drop box hard to find. Only open until noon.
SUSANE H.Lower rates for mileage fees or offer free miles first.... also the truck sounded like the fan was going to blow up so maintenance your trucks often
Kyle M.My reservation was almost 45mins late and no one was at the location when it was open for business per the hours listed. Called their phone number and the woman I spoke with wanted me to reserve my rental again. Although the truck was clean to the look, it had a foul smell in the cab.
Michael C.Truck was there but the key wasn't! We were originally told to pick up the truck in Warrensburg after 7pm- after business was closed. After much stress and waiting for uhaul to figure it out we were directed to this uhaul location 25 minutes away. All went smoothly from there.
Joseph B.Had trouble finding the location barcode to scan then found it inside the foyer and couldn't scan but when I called he made it easy for us.
Nancy P.I had originally booked for pick up in Wilton but had to detour 20 miles north (40 round trip!) I was accommodated by the counterperson who allowed me more miles. He was very thorough and helpful. Thank you, Glendon Binette!
Robert V.Glen was awesome to deal with. Extremely helpful. Made the whole rental process extremely easy. Thanks
JESSE JR D.Address changed but not on google maps so a bit confusing. However, knew exactly where was once called business
TJ D.We drive to the scheduled drop off location and when we got there we were asked to bring the trailer to a different location. This caused extra amount of time and miles of back tracking. If they wanted us to bring it to an alternate drop off location we should have been notified ahead of time. The personnel were not very accommodating or helpful. Sorry but not impressed with the drop off process at all.
Anne M.Nothing!
Robert N.Excellent location and the staff was great.
SUZANNE B.Entrance was not clearly marked. Maybe offer Wi-Fi for customers attempting self check in. Attendant was great! Very helpful. Thank you.
Jason M.