No signage Parking lot was just paved; could not drive on it My pick up location was changed and caused me to drive 125 miles round trip to get it.Jack S.
Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Pour nous contacter
Queensbury, NY 12804
(Formerly known as K-Mart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 4h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Wendy B. | Premières impressions
Nothing! Very friendly service.ANTOINEK D.
Better signage for location and office.Jeffrey M.
Le client n'a pas laissé de commentaire.ROGERLEIGH A.
Le client n'a pas laissé de commentaire.Craig R.
Le client n'a pas laissé de commentaire.Brittany S.
Everything was almost to good to be true. Overall a very good experienceJohn B.
Have better documentation of scrapes as we had to take many pictures as was not "starred" including chips in the glass of the front window.Richard G.
Le client n'a pas laissé de commentaire.Justin K.
Dropped truck of after hours, did not see anyone on site but talked to owner and he was very helpfull.WILLIAM N.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Jon D.
This facility, when fully operational will be the storage solution of choice for discerning patrons.Richard S. | Expérience générale
a little confused as to were to the front office door was.DAN C.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.chris d. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.MARIA ROSE L.
Le client n'a pas laissé de commentaire.Kathleen M.
This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.william m. | Premières impressions
Le client n'a pas laissé de commentaire.John A. | Expérience générale
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen M. | Premières impressions
Le client n'a pas laissé de commentaire.Leonard K.
Casondra at the Dix Ave Queensbury NY 12804 Location was greetANTHONY P. | Premières impressions
Didn't check running lights on trailer for us and had to run the flashers on the trailer at night. A tire also went flat over nightAlbert S.
Le client n'a pas laissé de commentaire.Derry C.
Your 24/7 mobile pick up was a bit shaky at best. I took pics of the truck to show things that concerned me and they would download but when I went to the next side of the truck and took another pic the first pics from the other side of the truck disappeared. Also when I went to take pics of the odometer and gas levels when picking up the truck for my own records and then tried to go back to the U-Haul app it went back to the beginning but said I was good to go which was a little confusing as I did not think I had completed the pick-up process.Jeffrey P.
No signs. I drove up and down the street looking to this location. Turns out it is in an old K-Mart building. I dropped the truck of around 4:30pm or so and I had until the next day to drop off. I am being charged 20 $for after hour drop off. NOT HAPPY ABOUT THIS!!!Chris C.
We dropped off our truck after business hours and left the keys in the drop box. It all worked out fine but was a bit strange to just leave it without checking in with a person! We returned the truck with 3/4 tank of gas as instructed but it looks like we were charged for it.Susan S.
Glen took great care of me. I'd highly recommend their services.BENJAMIN W. | Expérience générale
Everything was smooth and great.Christopher A.
Le client n'a pas laissé de commentaire.Donnam M. | Expérience générale
Le client n'a pas laissé de commentaire.Benjamin W.
Was a bit bothered that the fuel gauge was marked as 7/8 full but was actually just over 3/4. Was in a rush and didn't go back in to correct. Ended up costing me 2 gallons.Joseph G.
Le client n'a pas laissé de commentaire.Leanne M. | Premières impressions
Le client n'a pas laissé de commentaire.LEANNECATHLYN M.
If only the U-Haul Business would update their system and communications .. dealing with a local service is NOT a problem it is when you have 5 different people taking calls and no one knows what is going on nor can they keep track of what is going on! We were overcharged because our order for 2 26' trucks and 1 auto carrier got divided up by the system! this was all one order and suppose to be picked up on the same day and your people who were not from the stores in Glens Falls (Exit 18 and Dix Ave) messed everything up. It was a nightmare for us! On-line changes were not updated and phone calls from too many who had no idea what was going on!! Only people a person should have to deal with is the local place they are picking up from and even at that our Rep had to work around a system that wouldn't give accurate info and update as it should have!!!steve M.
Le client n'a pas laissé de commentaire.Erik H.
I don't have any suggestions, as this was the most straightforward rental I have ever done. Merci.MICHAELL R.
Le client n'a pas laissé de commentaire.chris d. | Premières impressions
Manager was amazing. Very helpful and accomodating. A+++Chad L. | Expérience générale
Le client n'a pas laissé de commentaire.BERNARDO S.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.NORMALYNN C.
Clean up the inside of the building. It was a dangerous walk to the counterTroy S.
Le client n'a pas laissé de commentaire.Donnam M. | Premières impressions
Staff was very courteous and professional. Made return process easy.Ronald A.
The signage for this location is hard to see. It is in an old KMart store and the signs to identify the office entrance are not very noticable.David R.
Le client n'a pas laissé de commentaire.Sarah P.
Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.BENJAMIN W. | Premières impressions
Cassondra was an amazing CS representative. Very friendly and attentive.Jacob N.
Le client n'a pas laissé de commentaire.Stephen L.
Very convenient in a short noticeJohn W. | Premières impressions
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.John A. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.CARRIELYNN L.
Le client n'a pas laissé de commentaire.ANNE W.
Fast & prompt service. Will definitely use this location again.DAVIDPAUL J.
Le client n'a pas laissé de commentaire.EDUARDO J.
Le client n'a pas laissé de commentaire.HENRYN T.
Huge lot and great peopleKevin D.
Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!Chad L. | Premières impressions
Very proffessionalLarry W.
nice open pick up aera, staff did a good job getting me out quick with my trailerJAMES C.
Glen is awesome! Will go the extra mile for outstanding service every time!Jon D.
Still under renovations.James C.
Le client n'a pas laissé de commentaire.Frederick F.
Nothing. Very helpful folks.Jeffrey C.
Was told this location would have an attendent till 7pm. And when i arrived to drop off trailer no personel where on site and location was closed. Had to do online drop off procedureNATHANIEL D M.
Le client n'a pas laissé de commentaire.BRUCE L.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.Robert B.
Just need to identify where the drop off is was lost like two other couples looking where to drop the trucks off. We walked into the entrance but no one was in the warehouse.EDUARDO J.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Jonathan C.
Le client n'a pas laissé de commentaire.frank F.
It was a great .Thankyou,richard R.
Glen was very helpful. Hooked up the trailer and I didn't have to do a thing to it the entire 1850 miles over five days. And it was loaded to the MAX weight! Trailer was well maintained with what looked like brand new tires and greased fittings all around.BRIANDANIEL I.
The people working at this location were wonderful and very much appreciated!!Ruth C.
Le client n'a pas laissé de commentaire.Zachary K.
Great customer service with Glen huge help and was great to work withMikayla R.
Le client n'a pas laissé de commentaire.Craig G.
Le client n'a pas laissé de commentaire.JEFFREY C.
The website is not great. Why would it allow me to select a location that did not have the equipment I requested? The website was the worst part of whole process. The staff at BOTH uhauls, my preferred location and the one I actually dealt with, were very nice and helpfulDONNAM M.
Le client n'a pas laissé de commentaire.WALTERFREDERICK B.
Nothing ...... everything was excellentMARKJOSEPH P.
The employees did not wear masks at all and it took 15 minutes to verify our online order.....susan B.
This was the first time we've rented a trailer, the agents on site were so helpful and answered all our questions! Would absolutely recommend this location!MARKA C.
Le client n'a pas laissé de commentaire.Gregory B.
Your website was down. But Glen came to our rescue! Everything went well.CYNTHIA E.
Cargo area could of been cleaned better there was clay all over the floorJacqualine P.
Very helpful and friendlyLanitajean R.
Glen was fantastic !!!! and a pleasure to work with. I am going to tell everyone to see him for sure.!Vincent P.
Everything was great. Excellent customer service!!Curtis H.
Le client n'a pas laissé de commentaire.ERNEST G.
Le client n'a pas laissé de commentaire.Ashley R.
Everything was great I did a after hours return and it was a little confusingDerick S.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.danny D.
No personnel to help. Drop box hard to find. Only open until noon.SUSANE H.
Le client n'a pas laissé de commentaire.Mark D.
Lower rates for mileage fees or offer free miles first.... also the truck sounded like the fan was going to blow up so maintenance your trucks oftenKyle M.
Le client n'a pas laissé de commentaire.Janet F.
My reservation was almost 45mins late and no one was at the location when it was open for business per the hours listed. Called their phone number and the woman I spoke with wanted me to reserve my rental again. Although the truck was clean to the look, it had a foul smell in the cab.Michael C.
Le client n'a pas laissé de commentaire.Paul M.
Truck was there but the key wasn't! We were originally told to pick up the truck in Warrensburg after 7pm- after business was closed. After much stress and waiting for uhaul to figure it out we were directed to this uhaul location 25 minutes away. All went smoothly from there.Joseph B.
Le client n'a pas laissé de commentaire.David H.
Had trouble finding the location barcode to scan then found it inside the foyer and couldn't scan but when I called he made it easy for us.Nancy P.
Le client n'a pas laissé de commentaire.William E.
I had originally booked for pick up in Wilton but had to detour 20 miles north (40 round trip!) I was accommodated by the counterperson who allowed me more miles. He was very thorough and helpful. Thank you, Glendon Binette!Robert V.
Le client n'a pas laissé de commentaire.Lucas F.
Le client n'a pas laissé de commentaire.Amodio D.
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