Not sure if you can do anything about it but cheaper fuel prices would be great when renting a truck..other than that, everything else was great..nice clean place.friendly knowledgeable employee 's...I would highly recommend this place and I will definitely rent from here again in near future..thank you for all
Tom D.Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Testimonials From Recent Customers
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Nothing really I appreciate the rental allowance.
Kristen P.The guy that was on duty went above and beyond what I would consider his job to help me out . I was in a bind & he took the time to explain everything to me & make sure what I needed was all set up . Need more employees like him in this world.
WAYNE M.Everything went smoothly and we were very happy
Fred V. | Premières impressionsVery friendly and helpful agents on Dix Avenue in Queensbury, NY. This was my first time renting a cargo van and it was so easy. It was nearly new, with only 2000 miles on it. The van was very easy to drive and got close to 20 MPG fully loaded. I needed it for 2 days and 500 miles and that was no problem, they had several more vans in the lot and many more bigger trucks as well.
Theodore S.Glen, Britney and Katharine have helped us navigate a stressful move from PA to NY and have helped me problem solve, organize my storage units, answer any and all questions and have been so helpful. I am so impressed and thankful for such excellent customer service. THANK YOU DIX AV. Team!
MEGHAN L.Terrible. Had a truck that had a cracked windshield (called in when I realized down the road, it didn't have a sticker) and eventually overheated two miles into our trip when loaded. Took 3,5 hours for a tow truck to get to us, they didn't have an available truck to transfer to, and also didn't get us helpers to unload it as the first customer service representative said we would. This is more on the call center side of things, but we got promised things and then shuffled through service reps who flipped on what the others said. Talked to the tow truck guy, and it seemed he could've been there 2 hours earlier but they were being unresponsive.Trip ruined, lots of frustration, not a great time. It's been a few days and didn't even get a refund.
Justin J.Heather and Cassandra we're absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.
Jeff M. | Premières impressionsno a thing
John F.Very good service. Van worked well
mark R.This location is very close to my residence and the employees are very friendly. I usually find the location and equipment ery clean and well maintained. However on Friday, June 17th , I was totally dissappointed with the vehicle that I rented. I was in need of a small vehicle and the only thing available was a van. There were 2 on the lot and I was assigned one of them. After signing the contract I was advised of all of the regulations and I was on my way. Not far from leaving the parking lot and starting for my destination, the most nauseous odor started to fill the vehicle and it was overwhelming for the entire time that I had the vehicle. My first stop was 7 miles away from the U haul location and literally the vehicle smelled like pigs (bovine) had ben transported. I was literally sick to my stomach. My next stop was 13 miles away and the odor was just about intolerable, as was thhe last 4 miles back to the Uhaul location. I addressed my concerns of the disgusting conditions of this vehicle and felt that after paying $54 plus $10 for gas that this service was really unacceptable. The agent was very apologetic and gave a possibility that the van might have been a "drop-off" from the night before and it had not been prepped for the next customer. She also apologized for not being able to give me any kind of a discount. I feel that maybe whoever returned that vehicle the evening before, should pay what I have been charged. I also have a storage unit at this location for which I am paying $145 a month. I am just very disappointed in this most recent experience.
CAROL R.Very helpful employees
Clifford W.After a horrible experience at the other location in town, these guys did a great job of accommodating my needs and making sure everything was ready when I got to the store
Charles S.Check engine light came on. Had to return the truck for a different one.
Steven C.Very helpful
lawrence T.Best U haul experience I've had. I wish every u-Haul was this way.
Andrew D.Awesome
David B.I would rather have a full tank to start. its easier to refill. I would also like to give credit to the young lady that checked me out. she was by herself and did a great job!
Marcello M.If we bring the truck back with more gas than it had to begin with, do I get a refund?
Linda W.the parking lot was setup for easy drive up and checkout just like an airport rental car return. I never entered the building. It only took a moment to check out.
Thomas S.Very friendly
Bonnie D.The interior of the vehicle was dusty throughout. The exterior was unwashed. The bed of the truck had garbage needing removal prior to exiting business parking lot. Windshield was covered with bug remains and streaks. Gas was below the 7/8 threshold required at return. Therefore I was required to add more gas to avert an upcharge. Staff was very pleasant and did address any concerns.
Toby W.The service department at this location, we're very helpful, polite, friendly and made a very stressful time in my life, less stress filled. Thank you all.
Mark M.The woman working that day was very good at her job and she was very nice. The online reservation system made it extremely easy for me to get there and pick up the equipment quickly.
Clifford W.Katherine was great uhaul needs more associates like her she helped me feel very comfortable on rental
Gary P.We also purchased ratchet straps to secure the load. Unfortunately we were not advised what we chose were not complete as sold. So they were useless to us. We used cord instead and will return the items not used.
Judy S.Horrible service. Overcharged and refused to pay me the full amount back.
Zachary B.We explained what happened to the tires and this company is going to credit our account for the yires.
Donald K.Staff was amazing!!
David T.great service!
Richard R.The staff was professional, kind, informed, efficient, ready to help when I walked in the door. They were a strong team of professionals . I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!
Bonnie M. | Premières impressionsQuick & nice
Leslie S.Manager Glen and his crew were always friendly and helpful, especially during a water damage issue.
Kathleen M. | Expérience généraleNot anything
Dale B.Glen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation. I was very impressed!
MEGHAN L. | Premières impressionsPerson, gentlemen who assisted us was very rude . Never looked at us walked away whole saulmg just get back in your car I'll be out to unhitch your vehicle. Then he walked out , didn't look at us used his hand to tell us to move our vehicle to. New spot
Debbie B.It was a great experience!!! Very friendly, kind, helpful and professional!!!
MaryAnn S. | Premières impressionsThey were closed, so I called the cellphone number listed. Glen was very courteous and explained to me in full detail on how to return the truck after hours through uhaul.com/share
Robert D.Renting was easy and staff was awesome!
ANTHONY MAURICE M.Excellent experience!!!!🙂🥰
Lois W.Staff there was absolutely wonderful!
nicholas W.Most storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.
charles a. | Premières impressionsThe return location guy told me just told me to go go and detach the trailer and drop it, the tongue weight on that trailer was to heavy for me to lift off the ball because I'm 70 years old with rheumatoid arthritis, he did come out after and help me, but wasn't happy about it. It was like I was bothering him!
David M.The old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.
Bryan G. | Online Move InThe storage unit should have a light inside them .
Jennifer M. | Expérience généraleVery professional and quick.
PETERJ P.When I arrived, the location was closed, which I expected. I used the U-Haul app to check in and found it to be difficult to navigate. Despite having five bars on my phone, it lost connection repeatedly. The check in on the app took far longer than it should have. The truck was where it was supposed to be, which was fine. When I arrived at my loading location the back door of the truck was frozen shut. Once I was able to get it open, the inside of the truck was covered with ice, snow and dirt. Clearly, no one had bothered to inspect it when the previous renter returned it. My crew was able to remove much of it, but were left with an ice and snow covered floor, which then got my belongings wet and dirty. When I returned the truck and reported the dirty conditions, the app charged me a $25 cleaning fee, which I had to dispute. All in all not a great experience.
Scott W.The walk around app, is confusion. Picture in app doesn't show damage that exist. When questioned reps, they say they they know and damage is documented. Why have the customer do the walk around app, if the pictures are not updated. Wate if time for the customer, and gives unnecessary stress.
Joseph V.Indoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.
Donna E. | Premières impressionsUnderstaffed ,had to wait 1/2 hour when trying to return vehicle
Richard K.U-haul associate was wonderful!
Brian D.This is a former K-Mart turned into a U-Haul storage and rental, but it definitely needs some work to make it look like a Uhaul vs an abandoned department store. It wasn't clear where the actual U-Haul store part was when I pulled in, or where to drop off the truck.
Chris C.Glen was amazing! I could not thank him enough for the help he provided us. He made sure to take his time explaining what we needed to do for the return of the truck and equipment. He was patient and kind. Definitely recommend this place.
ILEANAISABEL M.everything went great and quick
Robert C.Glen's crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107
James A. | Expérience généraleBeing new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.
Jeffrey J. | Expérience généraleGood luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.
John B. | Premières impressionsComputers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3,5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.
William N. | Premières impressionsGlen went above and beyond for us! 5 Star Dealer! *****
James A. | Premières impressionsThis facility, when fully operational will be the storage solution of choice for discerning patrons.
Richard S. | Expérience généraleThis is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william m. | Premières impressionsCasondra at the Dix Ave Queensbury NY 12804 Location was greet
ANTHONY P. | Premières impressionsGlen took great care of me. I'd highly recommend their services.
BENJAMIN W. | Expérience généraleManager was amazing. Very helpful and accomodating. A+++
Chad L. | Expérience généraleFriendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN W. | Premières impressionsVery convenient in a short notice
John W. | Premières impressionsIncredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!
Chad L. | Premières impressions