Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave
Pour nous contacter
Queensbury, NY 12804
(Formerly known as K-Mart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would rather have a full tank to start. its easier to refill. I would also like to give credit to the young lady that checked me out. she was by herself and did a great job!Marcello M.
If we bring the truck back with more gas than it had to begin with, do I get a refund?Linda W.
the parking lot was setup for easy drive up and checkout just like an airport rental car return. I never entered the building. It only took a moment to check out.Thomas S.
Very friendlyBonnie D.
The interior of the vehicle was dusty throughout. The exterior was unwashed. The bed of the truck had garbage needing removal prior to exiting business parking lot. Windshield was covered with bug remains and streaks. Gas was below the 7/8 threshold required at return. Therefore I was required to add more gas to avert an upcharge. Staff was very pleasant and did address any concerns.Toby W.
The service department at this location, we're very helpful, polite, friendly and made a very stressful time in my life, less stress filled. Thank you all.Mark M.
The woman working that day was very good at her job and she was very nice. The online reservation system made it extremely easy for me to get there and pick up the equipment quickly.Clifford W.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Dominga H.
Katherine was great uhaul needs more associates like her she helped me feel very comfortable on rentalGary P.
Le client n'a pas laissé de commentaire.Kathy K.
Le client n'a pas laissé de commentaire.Kenneth Y.
Le client n'a pas laissé de commentaire.Ryan A.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.william S.
Le client n'a pas laissé de commentaire.Stephen S.
We also purchased ratchet straps to secure the load. Unfortunately we were not advised what we chose were not complete as sold. So they were useless to us. We used cord instead and will return the items not used.Judy S.
Horrible service. Overcharged and refused to pay me the full amount back.Zachary B.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Jennifer A.
Le client n'a pas laissé de commentaire.PATRICIAANN D.
Le client n'a pas laissé de commentaire.Ron R.
Le client n'a pas laissé de commentaire.Margaret B.
We explained what happened to the tires and this company is going to credit our account for the yires.Donald K.
Le client n'a pas laissé de commentaire.duwayne L.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.George A.
Staff was amazing!!David T.
great service!Richard R.
The staff was professional, kind, informed, efficient, ready to help when I walked in the door. They were a strong team of professionals . I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!Bonnie M. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Josue N.
Le client n'a pas laissé de commentaire.Ted W.
Le client n'a pas laissé de commentaire.MATTHEW A.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.Michael P.
Quick & niceLeslie S.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Christina S.
Le client n'a pas laissé de commentaire.Neil M.
Manager Glen and his crew were always friendly and helpful, especially during a water damage issue.Kathleen M. | Expérience générale
Not anythingDale B.
Glen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation. I was very impressed!MEGHAN L. | Premières impressions
Le client n'a pas laissé de commentaire.MaryAnn S. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY M.
Person, gentlemen who assisted us was very rude . Never looked at us walked away whole saulmg just get back in your car I'll be out to unhitch your vehicle. Then he walked out , didn't look at us used his hand to tell us to move our vehicle to. New spotDebbie B.
It was a great experience!!! Very friendly, kind, helpful and professional!!!MaryAnn S. | Premières impressions
They were closed, so I called the cellphone number listed. Glen was very courteous and explained to me in full detail on how to return the truck after hours through uhaul.com/shareRobert D.
Renting was easy and staff was awesome!ANTHONY MAURICE M.
Le client n'a pas laissé de commentaire.Leanne M. | Expérience générale
Excellent experience!!!!🙂🥰Lois W.
Staff there was absolutely wonderful!nicholas W.
Most storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.charles a. | Premières impressions
Le client n'a pas laissé de commentaire.MARYS W.
Le client n'a pas laissé de commentaire.Victor S.
Le client n'a pas laissé de commentaire.Bruce M.
The return location guy told me just told me to go go and detach the trailer and drop it, the tongue weight on that trailer was to heavy for me to lift off the ball because I'm 70 years old with rheumatoid arthritis, he did come out after and help me, but wasn't happy about it. It was like I was bothering him!David M.
Le client n'a pas laissé de commentaire.Shannon D.
Le client n'a pas laissé de commentaire.Kimberly B.
The old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.Bryan G. | Online Move In
The storage unit should have a light inside them .Jennifer M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S.
Very professional and quick.PETERJ P.
When I arrived, the location was closed, which I expected. I used the U-Haul app to check in and found it to be difficult to navigate. Despite having five bars on my phone, it lost connection repeatedly. The check in on the app took far longer than it should have. The truck was where it was supposed to be, which was fine. When I arrived at my loading location the back door of the truck was frozen shut. Once I was able to get it open, the inside of the truck was covered with ice, snow and dirt. Clearly, no one had bothered to inspect it when the previous renter returned it. My crew was able to remove much of it, but were left with an ice and snow covered floor, which then got my belongings wet and dirty. When I returned the truck and reported the dirty conditions, the app charged me a $25 cleaning fee, which I had to dispute. All in all not a great experience.Scott W.
Le client n'a pas laissé de commentaire.Loreen M.
Le client n'a pas laissé de commentaire.Barry V.
Le client n'a pas laissé de commentaire.HANNAH P.
The walk around app, is confusion. Picture in app doesn't show damage that exist. When questioned reps, they say they they know and damage is documented. Why have the customer do the walk around app, if the pictures are not updated. Wate if time for the customer, and gives unnecessary stress.Joseph V.
Indoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.Donna E. | Premières impressions
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.WILLIAM PETER H.
Le client n'a pas laissé de commentaire.Rod H.
Understaffed ,had to wait 1/2 hour when trying to return vehicleRichard K.
U-haul associate was wonderful!Brian D.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Andrew C.
This is a former K-Mart turned into a U-Haul storage and rental, but it definitely needs some work to make it look like a Uhaul vs an abandoned department store. It wasn't clear where the actual U-Haul store part was when I pulled in, or where to drop off the truck.Chris C.
Le client n'a pas laissé de commentaire.Jon D.
Le client n'a pas laissé de commentaire.NATHANPHILLIP J.
Glen was amazing! I could not thank him enough for the help he provided us. He made sure to take his time explaining what we needed to do for the return of the truck and equipment. He was patient and kind. Definitely recommend this place.ILEANAISABEL M.
everything went great and quickRobert C.
Le client n'a pas laissé de commentaire.Nicki L. | Premières impressions
Glen's crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107James A. | Expérience générale
when dropping off the vehicle, I had to drop it off at night. There were no signs where to drop off the keys, I was not leaving them in an unlocked box. I had to call the cell phone number on the door. The gentleman on call didn't answer the phone, he had to return our call. Then he was very rude on the phone. Customer service trainingEdward A.
Being new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.Jeffrey J. | Expérience générale
Good luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.John B. | Premières impressions
Associate was very friendly and helpful. Pick up was quick. Was also able to add other needs to rental. Associate also explained where to get roadside assistance. Excellent customer service!Ronald L.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.ANNB R.
Le client n'a pas laissé de commentaire.KYLEF P.
Computers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3,5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.William N. | Premières impressions
Glen went above and beyond for us! 5 Star Dealer! *****James A. | Premières impressions
No signage Parking lot was just paved; could not drive on it My pick up location was changed and caused me to drive 125 miles round trip to get it.Jack S.
Le client n'a pas laissé de commentaire.Wendy B. | Premières impressions
Nothing! Very friendly service.ANTOINEK D.
Better signage for location and office.Jeffrey M.
Le client n'a pas laissé de commentaire.ROGERLEIGH A.
Le client n'a pas laissé de commentaire.Craig R.
Le client n'a pas laissé de commentaire.Brittany S.
Everything was almost to good to be true. Overall a very good experienceJohn B.
Have better documentation of scrapes as we had to take many pictures as was not "starred" including chips in the glass of the front window.Richard G.
Le client n'a pas laissé de commentaire.Justin K.
Dropped truck of after hours, did not see anyone on site but talked to owner and he was very helpfull.WILLIAM N.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Jon D.
This facility, when fully operational will be the storage solution of choice for discerning patrons.Richard S. | Expérience générale
a little confused as to were to the front office door was.DAN C.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.chris d. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.MARIA ROSE L.
Le client n'a pas laissé de commentaire.Kathleen M.
This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.william m. | Premières impressions
Le client n'a pas laissé de commentaire.John A. | Expérience générale
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen M. | Premières impressions
Le client n'a pas laissé de commentaire.Leonard K.
Casondra at the Dix Ave Queensbury NY 12804 Location was greetANTHONY P. | Premières impressions
Didn't check running lights on trailer for us and had to run the flashers on the trailer at night. A tire also went flat over nightAlbert S.
Glen took great care of me. I'd highly recommend their services.BENJAMIN W. | Expérience générale
Le client n'a pas laissé de commentaire.Donnam M. | Expérience générale
Le client n'a pas laissé de commentaire.Leanne M. | Premières impressions
Le client n'a pas laissé de commentaire.chris d. | Premières impressions
Manager was amazing. Very helpful and accomodating. A+++Chad L. | Expérience générale
Le client n'a pas laissé de commentaire.Donnam M. | Premières impressions
Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.BENJAMIN W. | Premières impressions
Very convenient in a short noticeJohn W. | Premières impressions
Le client n'a pas laissé de commentaire.John A. | Premières impressions
Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!Chad L. | Premières impressions
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