Évaluations des clients U-Haul Moving & Storage of Raleigh

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Raleigh

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donna B.
Évaluation :

The personnel is very friendly and knowledgeable keep up the good work to them two ladies

Mark S. | Premières impressions |
Évaluation :

Your Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just

cathy Y.
Évaluation :

To whom this may concern i rent a truck on saturday of last i really wasnt looking foward to paying that amount for service i had the wipers need to be replace i could'nt see the wiper blind need too be relace on driver side the truck need wheel aligment it was like i was all over the road and i told both of the young ladies about the situation i was very dissatisfy with that truck,but i was still charge that amount of money. i just was'nt happy @ all but i need that truck that day because i was moving.

Jacques M.
Évaluation :

First, I want to express appreciation for being able to rent a really nice truck in one city and drop it off in another. The day we moved the furniture it rained hard all day, and having an enclosed truck was a godsend. Service at the pickup point was not what I normally experience. When placing the order online, I had checked reviews and someone complained that they had to drive to a different city than they requested because the truck was not available by the time they got there. After placing my request, I called the location in Pine Bluff to make sure the truck would be available. The woman I spoke with seemed put off that I was asking for confirmation that the truck would be available as requested. All she would say is something like the order is confirmed. She informed me they could not supply an appliance dolly, because all of them were booked, so I said I would handle that at my end. I called again the night before and was told again the order was confirmed. I called the morning we left to make sure we would not drive three hours and have no truck, and she seemed to indicate the truck would be ready at the requested time. When I arrived to check the truck out, I waited 40 minutes for the people ahead of me to be serviced. The fellow who checked me out was amiable. As I left, I asked about furniture pads that I had reserved. He said I could pick them up at the door and asked me about the furniture dolly. I explained that they had told me they did not have one, so I brought one with me (that I had rented from a U-Haul in my home city.) Seeing six pads in a bag, I took two and headed for the truck. He came out and told me I could take only one. I returned one bag, went back to the truck and got the contract, which showed I had reserved a dozen pads. Then he let me take the second bag. At this point I had burned an hour out of day that had little time to spare. I get the impression that the customer service reps were not paying close attention to details, and I got the distinct impression that the lady I spoke with three times did not want to answer my questions. I will probably use U-Haul in the future, but I will check the contract more carefully before leaving the store. I am hoping that U-Haul's system does not think I owe them an appliance dolly.

Tamika H.
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Le client n'a pas laissé de commentaire.

EUGENIA W.
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Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Both young ladies were polite and courteous!!!

AMANADA B. | Premières impressions |
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I love this company. Staff is competent and professional.

GLENDA D.
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We originally reserved for the Bartlett location. Got a call that the trucks at Bartlett were frozen and that I needed to pickup at the Raleigh location because those trucks were not frozen. This actually added more miles to my reservation. Got there Saturday, the truck was frozen, was told to enter the passenger side and slide into the driver side. When I asked what do I do about the ice on the steps when I get fuel, she said we don't have any salt. I asked what do I do about the ice on the truck, she said just sit here and let it warm up. I had to call customer service to get help from the personnel to scrap the ice from the uhaul. When I returned the truck I had to stop there to help get the ice off the gas cap to go back to the gas station to get fuel. Extra mileage again. Worst experience ever! More money, more time sitting there to defrost the truck, yes they added time to the rental, but that did not help when I had a team of people who took off that were waiting at my apartment and were mad and upset waiting outside in their vehicle for an hour. I did not need the extra time! Ridiculous waste of extra mileage added onto my rental as well as fuel sitting in the parking lot to defrost the vehicle when this should have been done before I got there. It took almost 45 minutes to defrost it!

KEVIN L.
Évaluation :

My equipment rental was satisfactory, the lady who handled my rental and equipment return was not. She was very rude the whole time and felt the negativity she portrayed was racially motivated. Overall I do not think she is a good face for uhaul treating customers the way she does.

MARK B.
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The two young ladies working there on 2/14 were exceptional!

SAYA N.
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Le client n'a pas laissé de commentaire.

Shirmilia B.
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Keep up the awesome work; thanks so much!

Allen D.
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Le client n'a pas laissé de commentaire.

Jakata J.
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Staff very unprofessional & on top of that I believe there is a little fraud going on because I have never been charged so much at any other location.

Denise N.
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Very unorganized. Spent most of my rental time going back and forth with the rep

vincent C.
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Le client n'a pas laissé de commentaire.

Kimberlyn F.
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Make sure the rental boxes are clean from previous renter. Most of the boxes were clean, but whoever used those boxes prior to me did not clean a few out as they had food crumbs and dead stink bugs. After returning the boxes, I found one of those same bugs crawling on my front seat 2 days later. I hope I didn't bring anything to my new place from those boxes.

ROBBY W.
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Very quick and easy. Staff was very knowledgeable.

HYSEEM S.
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Le client n'a pas laissé de commentaire.

Mattie H.
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Le client n'a pas laissé de commentaire.

ANGELA G.
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Le client n'a pas laissé de commentaire.

Martavious H.
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Le client n'a pas laissé de commentaire.

kenneth g. | Expérience générale |
Évaluation :

Great place

Brian B.
Évaluation :

Upon renting a cargo van today at the Austin Peay Hwy location I was informed I needed a major credit card for the rental deposit which it would have been nice to know before placing the rental order. The Uhaul agent that made the reservation over the phone for us never mention a major credit card was needed. I'm glad we had one, additionally, my cargo van was muddy as heck on the outside, however, I did witness the employees wiping the interior down once the vehicle was returned.

ARICKAS C.
Évaluation :

Le client n'a pas laissé de commentaire.

Gina W.
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Le client n'a pas laissé de commentaire.

Rozunia W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHARON C.
Évaluation :

The location was fine. I booked on line and it had me scheduled to pick up at a totally different location. Then the young woman checked the system with no truck available for one way rental until I asked her to check the unrestricted truck keys that were hanging behind her. Then she changed our contract and cancelled the other one. We had to register and then got a smaller truck but one non the less.

timothy W.
Évaluation :

Every thing at this location was very good

DONALD S.
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Not the fault of this location but the helpers picked for thursday we could not contact so uhaul's website is messed up

jo carol p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carvetta J.
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Le client n'a pas laissé de commentaire.

MARTERRIUS M.
Évaluation :

I had a great experience. Keep up the good work!

Jamesia F.
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Everything was fine until I had to return the truck. The self 24/7 app kept starting over and would not let me return the truck through the app. For what I had to go through I will just go and do everything on the inside from now on.

charlese S.
Évaluation :

Nothing

Daniel S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Rochelle S.
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Nicole Crawford was very pleasant. She greeted everyone with a smile on her face . She was professional at all times.

Dale M.
Évaluation :

Not all defective items was listed on app. I had to walk back into store to tell them something they already knew. The Associates in the store were Awesome. Made it an easy transaction. My props to them all.

Donna B. | Expérience générale |
Évaluation :

Other than a hiccup with one of the managers the staff was very good.

Lewie C.
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Le client n'a pas laissé de commentaire.

Craig E.
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Le client n'a pas laissé de commentaire.

Craig E.
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Le client n'a pas laissé de commentaire.

Bernadette L.
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Le client n'a pas laissé de commentaire.

Brandon N.
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Le client n'a pas laissé de commentaire.

consuela T.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

T Sky B.
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Le client n'a pas laissé de commentaire.

Évaluation :

Customer service was excellent.

Roy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jebrea C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LINDA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenesha A.
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The forgot to give me my dolly. Also the connector on the tow dolly was a little rough.

Demone D.
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Le client n'a pas laissé de commentaire.

shannon j. | Expérience générale |
Évaluation :

Some of the employees were nice and helpful, but no.

LATRICIA W.
Évaluation :

I was told I would receive my deposit and when I got back they said it wasn't a deposit

Kevin L.
Évaluation :

Quick and easy

CARNESHA R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

EDDIE T. | Premières impressions |
Évaluation :

professional and courteous staff /

BABATUNDEO Y.
Évaluation :

The alarm in the office was disturbing. Besides that everything was perfect.

willie j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GLADYS B.
Évaluation :

Rude and ignorant hopefully this was my last uhaul from this location

GLADYS B.
Évaluation :

Very rude and unhelpful ended up wasting 2 hours because the lady didnt want to assist my mover with online app instructions insisted we needed to do in store with a major credit card i reserved online and once done she harassed us outside demanding a key she had nothing to do with we put in the drop box per online she was very unprofessional

Donald S. | Premières impressions |
Évaluation :

Why did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.

kenneth B.
Évaluation :

I had a storage unit on the property and had to have 24 hour access (of course) but when I showed up to unload the truck, that wasn't working. 24 hour numbers did not work locally so I only reached national customer service that were sympathetic but unable to help once the local phone numbers went unanswered. So I ended up having to reload everything I had unloaded from the truck and drive back where I came from. I had to spend another couple of days finishing up and hire people and pay them again. This could have resulted in costs of several thousand dollars since I failed to meet a deadline. I had to put more mileage and days on the truck. Lost my time as well. When I asked to have the overcharges adjusted, I was ignored.

Shelia S. | Expérience générale |
Évaluation :

My mattress was ruined by a water leak that apparently “management “ wasn’t aware of.

Ollisa M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrea T. | Premières impressions |
Évaluation :

Nicole was very knowledgeable and nice. She helped me get in and out.

dorian B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMILL P.
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Le client n'a pas laissé de commentaire.

VICTOR D. | Expérience générale |
Évaluation :

The automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.

Robin C.
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Le client n'a pas laissé de commentaire.

RayJon A.
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Keep doors unlocked or ensure keycard works

mike A.
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Le client n'a pas laissé de commentaire.

TIKKI S.
Évaluation :

No improvements needed.

Russell W.
Évaluation :

Updates location cookies. Sure and so would not recognize that I was standing inside of the location

tara N.
Évaluation :

Booked online. Site guaranteed truck size selected and dolly options. Truck size not available upon arrival. No appliance dollies were available. Had no other choice than to move a 3 bedroom house in a 10' truck! Many trips needed, therefore inflated gas usage. Also, dropped the washing machine due to not having the proper dolly. Employees were unsympathetic.

TERRY W.
Évaluation :

She was Extremely wonderful. How she greet you and very Helpful. Walk you threw everything. And she is very sharp.

Steven J. | Premières impressions |
Évaluation :

Great customer service

Karmen J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Connie W.
Évaluation :

The young ladies was very helpful, van was very fresh smelling and interior was clean.

REGINALD G.
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Le client n'a pas laissé de commentaire.

Helen C. | Expérience générale |
Évaluation :

N/A

demetrius p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Todd S. | Expérience générale |
Évaluation :

I am so glad that Uhaul had the storage and truck at the same place. The storage units were great!

April J.
Évaluation :

Lakeisha or whatever the dark skin lady working Friday 10/16 was rude and customer service was horrible.

Cheri J.
Évaluation :

Communication.

Sholonda M.
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Le client n'a pas laissé de commentaire.

patricia s. | Expérience générale |
Évaluation :

Everything was very professional and pleasant. Thank you!!!

tracy C.
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Le client n'a pas laissé de commentaire.

Kim E.
Évaluation :

The truck had transmission issues and had to stop 3 times to cool it down. This truck should not go out again until checked out. The was reported to drop off location.

Jarvis M. | Expérience générale |
Évaluation :

Unit was wet all my items got wet and there was bugs everywhere I basically lost everything.

R.Simon S.
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Le client n'a pas laissé de commentaire.

vallai W.
Évaluation :

none needed

Emily C.
Évaluation :

Took me an hour to get approval for my vehicle after I'd already been approved online. Staff was not helpful whatsoever, worst experience!!!!

JOSSELYN M. | Premières impressions |
Évaluation :

All of your staff are extremely friendly, knowledgeable, and hard working

Andrea H.
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Le client n'a pas laissé de commentaire.

mark J.
Évaluation :

Keep it going like how things are

Arthur M.
Évaluation :

The ladies who waited on me in the Morning & Afternoon were professional with customer service.

Santania T.
Évaluation :

Have them a second chance and this time the service was great

Lyn A.
Évaluation :

The friendly and helpful staff made drop off quick and easy.

daniel R.
Évaluation :

The location is well stocked and clean. Everyone I dealt with was courteous and prompt.

george L.
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Le client n'a pas laissé de commentaire.

Deborah W.
Évaluation :

The first truck assigned could not be driven due to a brake failure. The second truck also had brake issues and the power steering went out on me.

stephanie S.
Évaluation :

Customer service was awful. My mother and I had to find the customer service representative. She was sitting outside on her phone and she didn't give us any directives on how to return the truck. We had to ask for help. Than found additional damage on the truck that wasn't reported. The next morning, I received a call from the location stating they have the key, but I didn't return the truck! I had to tell Ashley were the truck was on their own lot! I will never go back to this location!

ronnie J.
Évaluation :

I had no issues at all. Staff was polite and professional.

SHAMONEAKE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Chasity M. | Premières impressions |
Évaluation :

The young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.

Anthony G.
Évaluation :

Both staff workers were very helpful

Shawna T.
Évaluation :

Ordered and checked in online. Fast checkout and trailer hookup. Highly recommend this location. Friendly staff and very clean!

danielle J.
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Everything was great from the customer service to the vehicle and return...even when i had to extend the amount of time i had the truck there were no issues. Great service overall!

Tabatha S.
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Le client n'a pas laissé de commentaire.

Rickey S.
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Staff did not bring truck you as the other locations does, I had to hunt for the truck. Staff was not as professional as they coul have been. As if they didn't really want to be there. Was not pleased at all.

Santania T.
Évaluation :

One of your service representatives, young high high yellow with braids, light green, skinny; had a very nasty disposition about her. Very nasty. I won't be doing any business with you all anymore.

tonnika L.
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Le client n'a pas laissé de commentaire.

AHAMEDI A.
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Le client n'a pas laissé de commentaire.

Fletcher W.
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Le client n'a pas laissé de commentaire.

Jason L.
Évaluation :

Your employees was unprofessional

HELEN L.
Évaluation :

The truck I had didn't have no light bulb in it.

PHILIP C.
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Le client n'a pas laissé de commentaire.

asia W.
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Le client n'a pas laissé de commentaire.

ERNEST J.
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The young lady who processed my rental was very professional and courteous.

tiffany R.
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Le client n'a pas laissé de commentaire.

renita M.
Évaluation :

Dollie was not provided as i was told plus i was quoted a price of 164.00 but when i got to Austin Peay. I was charged 193.93

Charles J.
Évaluation :

The truck I smelled awful .... should have never have rented out ..... I deserve my money back didn't use the truck brought it back because of smell and the lady at desk informed that someone had dead animals in the back of it and that's why it smelled.

Todd S. | Premières impressions |
Évaluation :

The facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.

Elizabeth M.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTORY B. | Premières impressions |
Évaluation :

Hey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10

tracy s. | Premières impressions |
Évaluation :

Probably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!

Rhonda R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

vicki g. | Premières impressions |
Évaluation :

Thank you Kisha so very nice austin peay store.....

Brenda e. | Expérience générale |
Évaluation :

The staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.

Teresa W. | Premières impressions |
Évaluation :

New facility with friendly staff that assured my move in process was a pleasant experience.

shannon j. | Premières impressions |
Évaluation :

The agent Z was extremely helpful and pleasant.

tiffery i. | Premières impressions |
Évaluation :

The manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem

Shanta W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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