Le client n'a pas laissé de commentaire.Sharon E. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Raleigh
Pour nous contacter
Memphis, TN 38128
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Deadrick S. | Premières impressions
I really did not think it would be as easy as it was. Thanks U-Haul!Nathan G. | Premières impressions
Le client n'a pas laissé de commentaire.Yvonne M. | Online Move In
You need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..SHARRIEFF D. | Premières impressions
The doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.lauren A. | Expérience générale
Do I qualify for the One Month Free promotion offered?Darryl W. | Premières impressions
Le client n'a pas laissé de commentaire.TRINEKIA L.
Le client n'a pas laissé de commentaire.Carlos W.
Le client n'a pas laissé de commentaire.Corido P.
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany M. | Premières impressions
Not charge them 40 $for gas after driving 10 miles.REBECCA T.
Maybe the employees could act like they give a shit, learn about customer service and how to be polite.AMANDA B.
Le client n'a pas laissé de commentaire.madolyn h. | Expérience générale
Le client n'a pas laissé de commentaire.Brian H.
The truck was missing a rear view mirror! That is so dangerous. The person working laughed when I told her it was missing. That is no laughing matter!!! It could have been a horrible disaster.MARIA F.
Le client n'a pas laissé de commentaire.IZOLA W.
Le client n'a pas laissé de commentaire.IZOLA W.
Le client n'a pas laissé de commentaire.Carl T. | Expérience générale
Le client n'a pas laissé de commentaire.Xavier T. | Expérience générale
I like doing business with you.ALMA L. | Premières impressions
Le client n'a pas laissé de commentaire.densia j. | Premières impressions
Le client n'a pas laissé de commentaire.SHONTORVEIA S.
I was told when I made my reservation for a truck,that I qualified for a free 30 day rental. But when I got there I ended up having to paid for my rental. No one asked what size rental did I need. She just gave me a storage & it wasn't big enough to put my items in. When I went back to inquire about a bigger unit & figure out how to use the key card to get in, Uhaul had closed. I couldn't put everything in the storage & had to store the rest my items in a friend's garage because I had to get the trucklurectia B.
Le client n'a pas laissé de commentaire.ARTHUR M.
Le client n'a pas laissé de commentaire.brandy s. | Premières impressions
Le client n'a pas laissé de commentaire.Angela G. | Online Move In
Le client n'a pas laissé de commentaire.ORA W. | Expérience générale
Keep up the great work!GEORGETTE B.
Everything was great, the employees are friendly and have great customer service skills.Alexus W.
I made reservations for a Storage which they did not hold for me.ROBERT S. | Premières impressions
Le client n'a pas laissé de commentaire.donnie M.
This was the worst experience ever!!! I rented the unit online and that was easy… I get to the site and the organization of the numbers are plain crazy! The lady at the front desk was helpful. When I first got to my unit it was at the very back of the building with a large open area and the lights did not turn on. There was a lock on the unit, I thought "oh a lock comes with it"… I buzzed for the young lady and asked if she had the key for my lock… she replied "oh so this ain't your lock? Is this your unit? I showed her my confirmation text and she apparently called another coworker or friend on her personal cell and asked if someone was coming in today and the person on the phone said "nah she not coming in today she works tomorrow" the young lady asked the person on the phone if the girl was coming to get her stuff and the person on the phone said "she was supposed to get it yesterday but she didn't feel like moving it then she said she was coming today. The young lady informed the person on the phone that I was there and ready to move in and the person on the phone said just tell the lady to just come back tomorrow or we will call her when it's ready." The young lady turned to me and before she could repeat what the person said on the phone I asked if they had another unit and she said no, but you can come back tomorrow and hopefully she will have her stuff out. Needless to say that wasn't an option with 2 trucks full of stuff in the rain!!!! I had to call all around the Memphis area and unfortunately was not able to find the size I needed and ended wasting gas, time, energy, and a lot more money.April E. | Online Move In
We were charged a lot more than expected for gas. We fueled the the truck back to where it was when we got it and still got charged 47 $more dollars. The fuel reading before a customer gets your truck should be accurate and not used to take advantage of future customers.KEITH L.
Trailer had a hole in it and ruined very expensive equipment I had in it.Nicholas D.
Ensure that the vehicles are not maggot infested and provide more than a 50 $credit for reimbursement that a customer has to wait almost 5 days for.ANTANIA S.
Le client n'a pas laissé de commentaire.linda d. | Expérience générale
The line was long and only a few employees were available to help at the counters therefore; it took longer than expected to get our uhaul checked out. Also, we ordered a furniture dolly and when we arrived there was none available so this was an inconvenience as well.KEITH L.
Nothing just stay consist with good workEDDIE W.
Very nasty attitudeNaKeisha W.
Everything was fine but the lady that waited on my that Friday morning needed to smile more and a little more customer skills but I love that even shift was is always friendly and smiling and greeting people in as u set foot into the store I don't no her name but she work on the evening shift and the young man that checked the van in last night was excellent and friendly staff like that make me tell people about that location because they were so friendly that night crew was on point 09/10/21 that when I was in the store! Thanks to all of your crew work my GOD BLESSED THAT ALL RICHLY!!!Kawanis S.
I was pleased with the service and would recommend Uhaul Raleigh to friend and relatives Loved how courteous and down to earth everyone was through the process Thank you UhaulFRANK A.
I haven't received a link for access to rake a picture of gas and wasn't told to do so, gas is half way full just like it was when I left and im getting charged 45 dollars to fill up they tanks not acceptableBlythe C.
Explain the process on how to return equipment after hours. The Rep. was very polite and helpful. I wish he had explained to me on how to return after hours.BERNADETTE L.
Customer service representative was eating ice cream bar during my entire experience and instead of authorizing my card she charged and I wanted to pay cash upon returning equipment and could not do so. She was rude because I was irritated. Just an unpleasant experience. I have rented a uhaul multiple times and not had a problem with customer service.jacquise B.
The staff was very courteous and knowledge.Eddie S.
This was a really nice location. The process was quick and easy.CALANDRA W.
Great experience. Knowledgeable sales person. Great attitude and very helpful check out and check in.Georgia S.
Well trained staff to help customers effectivelyOlawale S.
Great experience! At pick up, Ms.Coleman displayed EXCELLENT CUSTOMER SERVICE! Very nice and helpful! Clean truck & quick and smooth check in!! Thanks!Kamishala C.
Le client n'a pas laissé de commentaire.LADONNA D.
Your website sent me to the wrong Uhaul. I got there and they acted like it was my mistake. So I had to go to two Uhauls. And I checked out and paid BEFORE the person at the Austin Peay location told me that they were out of trucks (even though that's what I reserved) and only had a van. When I came back in and told her I really needed/expected a truck, she pretty much said 'sorry' and then pretended like I wasn't there.Emmett W.
Le client n'a pas laissé de commentaire.Evonne B.
Le client n'a pas laissé de commentaire.Sylvia G.
Le client n'a pas laissé de commentaire.Shannon T.
Your employees are incredibly rude an act very entitled had I known this previously I would have never chosen to use your facility.Alicia M. | Premières impressions
Location was cleaned but employees we're incredibly rudeAlicia M.
The door hit my car and they want pay for damagesJENNY B. | Expérience générale
Have an accurate inventory of equipment. The first contract the piece of equipment was missing. The second one had damage and non-working lights. Finally the third piece of equipment was in good enough shape that I would useRussell H.
Le client n'a pas laissé de commentaire.Carlotta C.
Le client n'a pas laissé de commentaire.Ivan G.
The ladies were so helpful and friendly thank u.Kawanis S. | Premières impressions
Le client n'a pas laissé de commentaire.Eugene M. | Expérience générale
Le client n'a pas laissé de commentaire.WENDELL T.
Le client n'a pas laissé de commentaire.TODD R. | Expérience générale
Nice work nice staffjermaine h. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique E.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Daniel S. | Expérience générale
Le client n'a pas laissé de commentaire.Ella J. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY H.
Great staffAlex C. | Premières impressions
The young lady that helped me was outstanding!!! Thanks Nichole!!!Joseph S.
The truck was clean, but not in good condition. The personnel was helpful, but the wait was longer than it should have been. Hiring more people to work the counter would help with that, there was only one person working the counter.Paula P.
Need to have more dollies on hand. Mines suppose to came with one and it didn't due to other customers not bringing them back on a timely manner. That was the only issue. ThanksMelissa C.
Uhaul overcharged me. Didn't keep any promises. Customer service is poor. I've been using uhaul for 8 years and 7 moves. Will never use again!KIMBEE O. | Expérience générale
Great pricekevin C.
Aug 3 am lady employee was extremely rude! This facility made me spend so much money to get my things out of your enclosed storage facility. I'm paying 229$ per hour and it took 5 hrs to empty two units. I'll never use U-Haul at this location on Austin Pea again!!! This design makes it impossible for loading and unloading. Everything must go on a cart down a long hall! Crazy design.Georgeann T. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.ROBERT J.
Everything was findDavid W. | Premières impressions
I believe UHaul should be prepared to reimburse partial refunds for partial months usage. I paid on the 24 of July 89 and moved out on the 29, therefore I should have been reimbursed for some money. Another time Uhaul sent notice that if I paid before the due date my charge would not go up the additional 5,00 $, I paid immediately but of course I still had to pay additional money.Doris J. | Expérience générale
Le client n'a pas laissé de commentaire.Ceroy W. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELYN J. | Expérience générale
Le client n'a pas laissé de commentaire.Porcha I. | Expérience générale
The truck didn't have a working AC. There was water inside the truck door handles. It even felt rough driving it.PORSCHE N.
Still haven't gotten my 135 $back.James H.
I don't understand the usefulness of filling out the contract on line only to check in and have to answer the same questions at the check in desk. I also don't understand that I can make a reservation for equipment on line and then check in at the desk and find out that there is no equipment available even though I reserved it. Maybe you should start linking your equipment with the on line reservations.RICKY K. | Premières impressions
Le client n'a pas laissé de commentaire.G S. | Premières impressions
Le client n'a pas laissé de commentaire.JEROME B.
Le client n'a pas laissé de commentaire.Jerome B.
I came into this location at 5:15pm and no one was inside but however the heavy set cashier was on her personal phone and she had the worst attitude. Everytime I ask a question her response was short & nasty. When I've used this location before the light skin young lady always is nice, she ask do I need any help with anything but young lady Wednesday was just rude. Hire nice peopleDanita L.
I've rented from the Raleigh location about 5 times and I've ALWAYS received A1 service. Shoutout to the entire staff!!GEORGETTE B.
Le client n'a pas laissé de commentaire.Raven W.
Le client n'a pas laissé de commentaire.Carolyn P. | Premières impressions
Le client n'a pas laissé de commentaire.Robin C.
Le client n'a pas laissé de commentaire.Rolanda S. | Expérience générale
Le client n'a pas laissé de commentaire.Sharee B.
Le client n'a pas laissé de commentaire.GEORGETTE B.
Very easy to deal with. I especially liked how the return went. The employee was waiting for us to get there, came right out and that was that. Thanksrobin W.
Le client n'a pas laissé de commentaire.angelia R.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.lisa C. | Expérience générale
Le client n'a pas laissé de commentaire.SHAKIRA B. | Premières impressions
The overall experience was good. I do not like the fact that I had to walk so far to get the uhaul. It should have been brought up by one of the representatives. The walk was extremely far along with the fact that it was hot outside todayWhitney H.
Le client n'a pas laissé de commentaire.Tiara S. | Expérience générale
Le client n'a pas laissé de commentaire.Andre L. | Premières impressions
The young lady in the customer service department on site was very helpful, friendly and professional.Pamela B. | Online Move In
Le client n'a pas laissé de commentaire.linda d. | Premières impressions
The only problem I had was my lock was not in my unit and I had to go up to the customer service if I would have waited 15 more minutes the customer service office would had been closedAcacia H. | Online Move In
The young man that registered us was very friendly and helpful!William K. | Premières impressions
Moving kids from college with all their stuff is no joke! She came back home with more stuff than she left with. I realized I didn't have room at home for her stuff!!MARY T. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica W. | Expérience générale
Le client n'a pas laissé de commentaire.Isabella H.
Le client n'a pas laissé de commentaire.ALAYA K. | Premières impressions
Le client n'a pas laissé de commentaire.Eboni B. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald W. | Expérience générale
Le client n'a pas laissé de commentaire.andre c. | Expérience générale
Le client n'a pas laissé de commentaire.audra t. | Expérience générale
Le client n'a pas laissé de commentaire.steven h. | Premières impressions
Le client n'a pas laissé de commentaire.Mario F. | Expérience générale
Dallas Herron was GREAT! I had t ok geg a storage unit unexpectedly and he was very attentive to my needs as well ad being very professional & personable. He may my experience very easy. MerciLAWANDA G. | Premières impressions
The keypads to access the building kept flashing that I hadn't checked in, even though I had spoken to the agents in personDennis F. | Online Move In
Le client n'a pas laissé de commentaire.QUIVANDRA KIRSTA L. | Expérience générale
Very cleanDonna P. | Expérience générale
Le client n'a pas laissé de commentaire.SHENEETER B.
Le client n'a pas laissé de commentaire.John O. | Expérience générale
Le client n'a pas laissé de commentaire.kenneth c. | Premières impressions
The rep was very dismissive and unapologetic for not having the cargo van I reserved. I was forced to use a more expensive and larger vehicle without an explanation. I only the needed it to pick up 6 chairs. Coincidentally I walked in over hearing her on the phone with a customer who hadn't brought back a cargo van by 3:30 and my reservation wasn't until 4:00pm . I felt she should have handled my situation better. Her attitude was disgusting not welcoming at all. I had to walk to the other end of the parking lot looking for the vehicle she hand the keys to me telling me to look for. The vehicle alignment was terrible. I had to get off the expressway and take the streets because it was raining. Which took the trip even longer. As I arrive to drop the vehicle back off the rep attitude was still disgusting. She literally almost hit me with the vehicle door barely giving me enough personal space to clear. After totally up my mileage and checking the vehicle with no eye contact she ask if I wanted my refund I stated yes she then said meet me on the inside. Tone just rude for nothing and I work in customer service. Handed my paperwork over the plexiglass and stated have a nice day. Just terrible, if she doesn't like her job she needs to quit.Sarah E.
I have not been able to locate my unit yet and I couldn't get anyone on the phone. But I'm back today so let the hunt beginRasheena M. | Online Move In
Le client n'a pas laissé de commentaire.Tamika B.
This store n its staff is great. Tne only thing I did not like is that my reservation wasn't ready on the original day due to overbooking. However that was done online n may not have has anything to do with them directly. Overall it was great. The store and the truck was neat and clean.Tamika B.
Give me back some of my money! Worst experience EVER!GERALD S.
I was unable to check into the facility. The young lady who helped me was kind and helpful, but forgot to give me some items I purchased, like a mattress bag and lock. She was otherwise accommodating. I do find I am in need of more information with regard to checking into the storage facility. My card was denied access.Christian K. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN M.
Loading & unloading zone for the control access. It wasn't clear if an Uhaul truck can park in front of the entrance to unload a truckDakquan C.
Le client n'a pas laissé de commentaire.Joe L.
First my reservation was switched to an alternate pick up and drop off location which added extra miles ( at 0,99 cents each ) and gas ( at almost 3 $per gal. ). Which I do not recall being notified ahead of time about. Second the information on the paperwork on how much gas to put back in the truck was incorrect and ended up wasting a bunch of extra money on gas that I didn't need to. There were other things to this rental was very costly due to very poor business practices.jay D.
The morning shift came to work 30 mins late causing my day to be inconvenienced. I'm an event planner and it's all about time in this business. There was no apology, no empathy, no nothing. I'll never rent from this location again and I'm ending my storage as well. You need reliable workers for the type of business. Do better.Alexssandra W.
Le client n'a pas laissé de commentaire.alton N.
Le client n'a pas laissé de commentaire.mary P.
Clean Friendly Staff will keep me coming backFay A. | Premières impressions
Le client n'a pas laissé de commentaire.Dejonae P. | Online Move In
I had a little problem getting in. I waited till they opened. The young lady was very helpful, didn't have a attitude. Good customer service.Danita L. | Online Move In
Assistant Manager was the best!!!DARRIUS N. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.REBECCA H.
Le client n'a pas laissé de commentaire.ANGELA B.
Le client n'a pas laissé de commentaire.Constance R.
U-haul personnel was very friendly and understood my needs right away. They were very helpful and addressed all my concernsMiguel A. | Premières impressions
Some of the storage doors did not have numbers and two staff members were kind enough to help me find the proper storage unit.Herbert H. | Premières impressions
Great service all aroundMark B.
Everyone was very helpful and friendlyDonna P. | Premières impressions
Le client n'a pas laissé de commentaire.timothy l. | Premières impressions
Le client n'a pas laissé de commentaire.Linda S. | Premières impressions
They over charge me I have to go back tomorrow so they can give me my money back this place is the worstDETRIS H.
Le client n'a pas laissé de commentaire.Sharee B. | Premières impressions
Better Customer ServiceDeAnna F.
I would like to be informed of changes made to my reservation by phone call or email. My pick up location was changed and I was unaware of the change.Toshina W.
Le client n'a pas laissé de commentaire.tracy d. | Premières impressions
Le client n'a pas laissé de commentaire.Tamikyo F. | Expérience générale
❤️❤️❤️❤️❤️LaNedra C. | Premières impressions
The only complaint I have is the manager was very rude and did not make herself available to customers. However, the employees were helpful and the indoor unit I rented was kept at a comfortable temperature and remained bug/rodent free.April G. | Expérience générale
My quote was over 100 less than my bill. That's bullshitCODY G.
The unit I was assigned to had another person's things in it. Instead of evicting that person from the unit or taking the things out, I was forced to pay more for another larger unit. I reserved my unit 3 weeks in advance. I almost didn't get another unit, as there weren't many options. By luck, the larger unit was found. Even though I reserved my unit 3 weeks in advance, I was almost turned away with all my belongings. Luckily the workers were kind about it, but this was not my fault and it felt like I was being punished for someone's inability to do their job.Tyler J. | Premières impressions
Le client n'a pas laissé de commentaire.Ingram S.
Le client n'a pas laissé de commentaire.Aviance B.
Le client n'a pas laissé de commentaire.Marsha L.
Great place ,very organized and good customer service.WILLIAM S.
I love the Austin Peay location everyone is so helpful and friendly. They have you in and out no matter what you need. And the equipment is in great condition and well maintained.Lashunda J.
Le client n'a pas laissé de commentaire.SID C. | Premières impressions
Le client n'a pas laissé de commentaire.katherine h. | Expérience générale
Le client n'a pas laissé de commentaire.SOHIA A.
The U'Hauls mechanical condition was not good. The check engine light was on and flashed a few times. Other than how the truck ran, I like this location. I checked to use their storage services again but none were empty. Everything else is good to go!TODD S.
Le client n'a pas laissé de commentaire.ZAKEYA S.
Nothing at all everything from customer service to the storages facility and rental vehicles meets my expectations and them some!LASHUNDA J.
Le client n'a pas laissé de commentaire.APRIL G.
Le client n'a pas laissé de commentaire.Crystal F.
Customer service skills was terrible Very disrespectful ! Will be calling Corporate to make a complaint ! Employees need to be retrained on customer service and how to talk to there customers! Very rude !!BERTA G.
Le client n'a pas laissé de commentaire.jamill p. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA C. | Premières impressions
Very friendly an helpfultiffany a. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya D. | Premières impressions
Le client n'a pas laissé de commentaire.april t. | Premières impressions
Alaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.KAREN C. | Premières impressions
Your Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the 95 $rate. The rate quoted over the phone was 39 $. I found out justMark S. | Premières impressions
I love this company. Staff is competent and professional.AMANADA B. | Premières impressions
Le client n'a pas laissé de commentaire.CARNESHA R. | Premières impressions
professional and courteous staff /EDDIE T. | Premières impressions
Nicole was very knowledgeable and nice. She helped me get in and out.Andrea T. | Premières impressions
Le client n'a pas laissé de commentaire.Karmen J. | Premières impressions
Le client n'a pas laissé de commentaire.demetrius p. | Premières impressions
All of your staff are extremely friendly, knowledgeable, and hard workingJOSSELYN M. | Premières impressions
Le client n'a pas laissé de commentaire.Rhonda R. | Premières impressions
New facility with friendly staff that assured my move in process was a pleasant experience.Teresa W. | Premières impressions
Le client n'a pas laissé de commentaire.Shanta W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!