Évaluations des clients U-Haul Moving & Storage of Raleigh

Keep doing what you doing U-Haul you're the greatest

The personnel is very friendly and knowledgeable keep up the good work to them two ladies

To whom this may concern i rent a truck on saturday of last i really wasnt looking foward to paying that amount for service i had the wipers need to be replace i could'nt see the wiper blind need too be relace on driver side the truck need wheel aligment it was like i was all over the road and i told both of the young ladies about the situation i was very dissatisfy with that truck,but i was still charge that amount of money. i just was'nt happy @ all but i need that truck that day because i was moving.

First, I want to express appreciation for being able to rent a really nice truck in one city and drop it off in another. The day we moved the furniture it rained hard all day, and having an enclosed truck was a godsend. Service at the pickup point was not what I normally experience. When placing the order online, I had checked reviews and someone complained that they had to drive to a different city than they requested because the truck was not available by the time they got there. After placing my request, I called the location in Pine Bluff to make sure the truck would be available. The woman I spoke with seemed put off that I was asking for confirmation that the truck would be available as requested. All she would say is something like the order is confirmed. She informed me they could not supply an appliance dolly, because all of them were booked, so I said I would handle that at my end. I called again the night before and was told again the order was confirmed. I called the morning we left to make sure we would not drive three hours and have no truck, and she seemed to indicate the truck would be ready at the requested time. When I arrived to check the truck out, I waited 40 minutes for the people ahead of me to be serviced. The fellow who checked me out was amiable. As I left, I asked about furniture pads that I had reserved. He said I could pick them up at the door and asked me about the furniture dolly. I explained that they had told me they did not have one, so I brought one with me (that I had rented from a U-Haul in my home city.) Seeing six pads in a bag, I took two and headed for the truck. He came out and told me I could take only one. I returned one bag, went back to the truck and got the contract, which showed I had reserved a dozen pads. Then he let me take the second bag. At this point I had burned an hour out of day that had little time to spare. I get the impression that the customer service reps were not paying close attention to details, and I got the distinct impression that the lady I spoke with three times did not want to answer my questions. I will probably use U-Haul in the future, but I will check the contract more carefully before leaving the store. I am hoping that U-Haul's system does not think I owe them an appliance dolly.

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Both young ladies were polite and courteous!!!

We originally reserved for the Bartlett location. Got a call that the trucks at Bartlett were frozen and that I needed to pickup at the Raleigh location because those trucks were not frozen. This actually added more miles to my reservation. Got there Saturday, the truck was frozen, was told to enter the passenger side and slide into the driver side. When I asked what do I do about the ice on the steps when I get fuel, she said we don't have any salt. I asked what do I do about the ice on the truck, she said just sit here and let it warm up. I had to call customer service to get help from the personnel to scrap the ice from the uhaul. When I returned the truck I had to stop there to help get the ice off the gas cap to go back to the gas station to get fuel. Extra mileage again. Worst experience ever! More money, more time sitting there to defrost the truck, yes they added time to the rental, but that did not help when I had a team of people who took off that were waiting at my apartment and were mad and upset waiting outside in their vehicle for an hour. I did not need the extra time! Ridiculous waste of extra mileage added onto my rental as well as fuel sitting in the parking lot to defrost the vehicle when this should have been done before I got there. It took almost 45 minutes to defrost it!

My equipment rental was satisfactory, the lady who handled my rental and equipment return was not. She was very rude the whole time and felt the negativity she portrayed was racially motivated. Overall I do not think she is a good face for uhaul treating customers the way she does.

The two young ladies working there on 2/14 were exceptional!

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Keep up the awesome work; thanks so much!

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Staff very unprofessional & on top of that I believe there is a little fraud going on because I have never been charged so much at any other location.

Very unorganized. Spent most of my rental time going back and forth with the rep

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Make sure the rental boxes are clean from previous renter. Most of the boxes were clean, but whoever used those boxes prior to me did not clean a few out as they had food crumbs and dead stink bugs. After returning the boxes, I found one of those same bugs crawling on my front seat 2 days later. I hope I didn't bring anything to my new place from those boxes.

Very quick and easy. Staff was very knowledgeable.

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Upon renting a cargo van today at the Austin Peay Hwy location I was informed I needed a major credit card for the rental deposit which it would have been nice to know before placing the rental order. The Uhaul agent that made the reservation over the phone for us never mention a major credit card was needed. I'm glad we had one, additionally, my cargo van was muddy as heck on the outside, however, I did witness the employees wiping the interior down once the vehicle was returned.

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The location was fine. I booked on line and it had me scheduled to pick up at a totally different location. Then the young woman checked the system with no truck available for one way rental until I asked her to check the unrestricted truck keys that were hanging behind her. Then she changed our contract and cancelled the other one. We had to register and then got a smaller truck but one non the less.

Every thing at this location was very good

Not the fault of this location but the helpers picked for thursday we could not contact so uhaul's website is messed up

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I had a great experience. Keep up the good work!

Everything was fine until I had to return the truck. The self 24/7 app kept starting over and would not let me return the truck through the app. For what I had to go through I will just go and do everything on the inside from now on.

Nothing

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Nicole Crawford was very pleasant. She greeted everyone with a smile on her face . She was professional at all times.

Not all defective items was listed on app. I had to walk back into store to tell them something they already knew. The Associates in the store were Awesome. Made it an easy transaction. My props to them all.

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Customer service was excellent.

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The forgot to give me my dolly. Also the connector on the tow dolly was a little rough.

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I was told I would receive my deposit and when I got back they said it wasn't a deposit

Quick and easy

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The alarm in the office was disturbing. Besides that everything was perfect.

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Rude and ignorant hopefully this was my last uhaul from this location

Very rude and unhelpful ended up wasting 2 hours because the lady didnt want to assist my mover with online app instructions insisted we needed to do in store with a major credit card i reserved online and once done she harassed us outside demanding a key she had nothing to do with we put in the drop box per online she was very unprofessional

I had a storage unit on the property and had to have 24 hour access (of course) but when I showed up to unload the truck, that wasn't working. 24 hour numbers did not work locally so I only reached national customer service that were sympathetic but unable to help once the local phone numbers went unanswered. So I ended up having to reload everything I had unloaded from the truck and drive back where I came from. I had to spend another couple of days finishing up and hire people and pay them again. This could have resulted in costs of several thousand dollars since I failed to meet a deadline. I had to put more mileage and days on the truck. Lost my time as well. When I asked to have the overcharges adjusted, I was ignored.

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Keep doors unlocked or ensure keycard works

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No improvements needed.

Updates location cookies. Sure and so would not recognize that I was standing inside of the location

Booked online. Site guaranteed truck size selected and dolly options. Truck size not available upon arrival. No appliance dollies were available. Had no other choice than to move a 3 bedroom house in a 10' truck! Many trips needed, therefore inflated gas usage. Also, dropped the washing machine due to not having the proper dolly. Employees were unsympathetic.

She was Extremely wonderful. How she greet you and very Helpful. Walk you threw everything. And she is very sharp.

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The young ladies was very helpful, van was very fresh smelling and interior was clean.

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Lakeisha or whatever the dark skin lady working Friday 10/16 was rude and customer service was horrible.

Communication.

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The truck had transmission issues and had to stop 3 times to cool it down. This truck should not go out again until checked out. The was reported to drop off location.

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none needed

Took me an hour to get approval for my vehicle after I'd already been approved online. Staff was not helpful whatsoever, worst experience!!!!

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Keep it going like how things are

The ladies who waited on me in the Morning & Afternoon were professional with customer service.

Have them a second chance and this time the service was great

The friendly and helpful staff made drop off quick and easy.

The location is well stocked and clean. Everyone I dealt with was courteous and prompt.

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The first truck assigned could not be driven due to a brake failure. The second truck also had brake issues and the power steering went out on me.

Customer service was awful. My mother and I had to find the customer service representative. She was sitting outside on her phone and she didn't give us any directives on how to return the truck. We had to ask for help. Than found additional damage on the truck that wasn't reported. The next morning, I received a call from the location stating they have the key, but I didn't return the truck! I had to tell Ashley were the truck was on their own lot! I will never go back to this location!

I had no issues at all. Staff was polite and professional.

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Both staff workers were very helpful

Ordered and checked in online. Fast checkout and trailer hookup. Highly recommend this location. Friendly staff and very clean!

Everything was great from the customer service to the vehicle and return...even when i had to extend the amount of time i had the truck there were no issues. Great service overall!

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Staff did not bring truck you as the other locations does, I had to hunt for the truck. Staff was not as professional as they coul have been. As if they didn't really want to be there. Was not pleased at all.

One of your service representatives, young high high yellow with braids, light green, skinny; had a very nasty disposition about her. Very nasty. I won't be doing any business with you all anymore.

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Your employees was unprofessional

The truck I had didn't have no light bulb in it.

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The young lady who processed my rental was very professional and courteous.

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Dollie was not provided as i was told plus i was quoted a price of 164.00 but when i got to Austin Peay. I was charged 193.93

The truck I smelled awful .... should have never have rented out ..... I deserve my money back didn't use the truck brought it back because of smell and the lady at desk informed that someone had dead animals in the back of it and that's why it smelled.

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