Customer Reviews for U-Haul Moving & Storage of Raleigh

722 évaluations

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Most of the staff was new and they made mistakes. My card was charged 3 times and now I have to wait for the two incorrect charges to credit back.

Morrio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette H. 
Évaluation :
1

I rented the unit In a rush because I was moving out of town. By the time I was done loading my truck up to bring some stuff over, the office hours were closed, so it was late. I got to my unit and it had the former renter's lock still on it AND one of the foreclosure locks on it as well. I called customer service who reached out to the local manager. The local manager didn't answer so she left him a message. She also sent him an email and told me I would get a follow up. I got 0 follow up. I had to leave town the following morning and would not have time to stop by, so I assumed they would get it handled. Then I got a bill for another month. I went ahead and paid it knowing I would be back In a few days ago I could handle it then. I got in this last Sunday and was able to go by on Monday after work. The previous renter's lock was STILL there, the foreclosure lock was STILL there. So you had a month and a half to fix my access issue and NEVER did. The lady at the desk was nice when I went in though and she got my refund taken care of... she's cool at least.

David W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shalonda T.  |  Expérience générale 
Évaluation :
5

Na

mansour a.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
1

I've used uhaul for many years but this is the worst experience I have ever had with you all 1st the truck was on EMPTY then I almost had 3 wrecks due to the driver side mirror that wouldn't stop moving I had to keep putting my hand on the mirror to try and see what was on the side on me or to even get over then once I started to load my things on the truck I had to go and purchase BUG SPRAY because the truck had roaches in it and then the ABS light kept coming on as if the brake system was going out I would like to speak with someone on the phone please

china B. 
Évaluation :
1

The Representative at Austin Peay (short lady with light complexion) location was very rude with the most disrespectful attitude towards customers. Myself and other customers waited outside the store 20 minutes for her to arrive to work. We were all concerned and called Uhaul Headquarters. Obviously they contact her and immediately she popped up. She was very angry about the phone and aggressively kept mentioning to is that someone called on her. She then ask for my information when arriving to desk to check out my reserved truck. Your truck is not available, it was double booked She says. I responded how can that be ,here is my reservation number. She then walked away another 20 minutes outside as all the customers were standing in the store. She came back explained my contract very fast and aggressively,handed the truck keys to me and repeated someone called  on me. I usually don't complain, but UHAUL need to know about people like this representing them. She was working by herself but it's a way to speak to people. This customer service at this location is horrible. I WILL NEVER RECOMMEND TO GO HERE TO ANYINE

TAMMY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
4

Make sure air in the tires and no lights on. Make sure we know how to put gas in. I had to ask because I didn't know. Ask us do we have any questions before pulling off

Jullies J. 
Évaluation :
4

Need more staff. When I arrive d to bring the equipment back, no one was there . I had to wait for a while before someone came.

Tonya G. 
Évaluation :
5

It was a quick and easy drop off. He disconnected the trailer for me and sent me my receipt way before he disconnected the trailer.

Sheryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

takara g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dumetria l.  |  Expérience générale 
Évaluation :
5

No comment

CARLET N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SID C.  |  Expérience générale 
Évaluation :
5

Thank you for providing the needed storage when I needed it.

Marilyn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernice T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ylem M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyra W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keisha B. 
Évaluation :
5

Great customer service at the Austin Peay location.

Deirdra H. 
Évaluation :
1

Worse experience ever. I rented a truck to go from Memphis to Atlanta. I left home at 3am and didnt maje it to Atlanta until 5pm. The truck wouldn't go over 50mph and it shook and putted the whole way. I was told if i pulled over to wait on assistance that it would be over 4 hours before someone could help me.

KIA P. 
Évaluation :
5

The representative did an amazing job. She helped everyone as she worked by herself. She was smart, quick and informative. Very impressive!

Cheyenne I. 
Évaluation :
3

The after hours drop box did not have an opening large enough to drop the keys. Thankfully an employee was still available. But that is problematic when you are expecting to be able to drop it after hours.

Lindsey B. 
Évaluation :
3

Fix the A/C in the truck

Jarrod J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rana S. 
Évaluation :
2

Customer service was horrible…the employee would not get off his phone to help a customer(was texting the whole time)

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

seemed to be short on staff as nobody was in the office when I went to pick up the trailer.

Randal B. 
Évaluation :
5

Awesome 😎

roslon S. 
Évaluation :
3

Customer service is awful and very unprofessional

Liner F. 
Évaluation :
5

The beginning of Customer Service was a bit rough but it balanced out.....I achieved my Mission of Moving and was successful on returning the Equipment Safely without incident. 😊

Samuel H. 
Évaluation :
1

Service à la clientèle

erica R. 
Évaluation :
3

The was the clerk spoke she I think could have been a little more business minded and speak with customers friendly

Antonio D. 
Évaluation :
3

I was supposed to pick up a truck, which I had a reservation for. I was contacted on my way to pick up the truck at the mendenhall location, and was told they were overbooked. I WAS MOVING that morning. After being on hold for over an hour, someone in Nashville found a van available at Austin peay and reserved it for me. I was told by the mendenhall store that I would get a 50 dollar credit. No one at Austin peay knew anything about it. I'm grateful I was able to move. Worse experience moving I've ever had

Veronica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmyn A. 
Évaluation :
3

needs improvments

Brian W. 
Évaluation :
2

Walked into employee with cigarette hanging outside of mouth as well as employee that assisted me saying rude things about other customers.

Trevor P. 
Évaluation :
5

The staff was very professional and nice. Excellent customer service. I will always be a customer

anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lula B. 
Évaluation :
1

Better attitude, helpful and knowledgeable

Gary S. 
Évaluation :
4

Clean the vehicle. The seats were not vacuumed

DEBBIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney D. 
Évaluation :
5

The truck that I rented needed maintenance due to it jerking when the gas was pressed and the brakes not being hard to fuse

Antwanette J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aisha H. 
Évaluation :
1

Upon Arrivingto pick up trailer The staff at this location did not care that anybody was there one guy was standing out in the parking lot talking to friends coming to pick up trailer the girl behind the counter first off you couldn't understand anything she was saying and second of all she was on her phone talking to friends as she's trying to check out the trailer. Finally make it through that horrible experience go out to get trailer hooked up first or she couldn't find the trailer because she was too busy on her phone talking to her friends and the guy was still standing outside talking to his friends once we finally found the trailer she hooked it up she apparently has no clue how to hook up chains or a trailer she wrapped the chains around the ball of the trailer because they were a little longer she was very rude about everything in the trailer was not clean worst experience I have had renting from U-Haul in over the last month and a half I rented quite a bit from U-Haul very very disappointed

Brice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quartterio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihir J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenell L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
2

The truck cab was filthy and the back had grease on the floor that I had to clean before putting furniture in it.

Betty J. 
Évaluation :
3

You only had one worker at this location. She was doing her best but you need more employees

Leslie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dallais B.  |  Premières impressions 
Évaluation :
5

Would use U-Haul again..

Crystal D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ursula W.  |  Premières impressions 
Évaluation :
5

Better signage/ location of the 24/7 equipment

Terry M. 
Évaluation :
3

The rep was rude, I rented five matts and didn't receive them. When I returned the truck the rep told me I left with out them, I said when you let me leave with out them I thought they were in the back of the truck, she just looked at me.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn A. 
Évaluation :
2

Before the pickup , during was not good. After dropping off I had good service from the evening crew. Before when I had reserved a 26ft truck from Summer location in Memphis, I got a call a few days before saying they overbooked and I can get a 17ft truck and 50 % off the fee from another location. Then 1 day before the move I get another call saying they overbooked & I'm getting a 15ft truck. After having my fiance pass away I really did not need this added stress. I had to move all his belongings and took me 2 different trips with the 17ft truck. Also, when I picked the truck up it smelled like smoke, I went back in the store & I was assured I would not be charged. Also, I was not told about the message sent to me for self check on the truck. (I was not paying attention to messages day of move...Had i been told to do the self check then I would have) I had taken a picture of the gas gage (almost empty) and returned the truck with more than it had in it to begin with... (I put $45 in gas in the truck). After dropping off right at 7pm closing time, the evening crew was nice enough to receive the truck. Needless to say I am not sure I will use UHAUL again like i have in the past & just because of my experiences before and day of move. Besides that I have 4 mattress covers I did not end up using and needing to return them still... I was told I could return at any uhaul location - which i do hope is still correct, given that the uhaul on Austin Pea in Memphis i went to is far away from where I live. Regards, Michelle May (901) 791-8049 or emailme12822@gmail.com

Michelle M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scierra G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Very professional & great service which was very refreshing to see displayed by young staff. Especially during time of negativity toward young people work ethics. Keep up the good work to the two staff members encountered

Carla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna R. 
Évaluation :
5

The service was excellent

Stanley D. 
Évaluation :
1

Don't send your customer out in a truck that need work done on it the truck battery light came on brake light came on and it was licking fluids and they knew that the brake lights and stuff came on when I got on the freeway I had a bad experience with this U-Haul place I had to finish up with the one on Union and when I brought the truck back the girl in the office that was taking the trucks and had a nasty attitude

elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james h.  |  Expérience générale 
Évaluation :
3

Pick up was without complications. Because of vehicle size, we returned a partial of our order and knew we were bringing the last part back on a second trip on the same day. The tone of discussion with person in charge was unnecessary. We were tired and did not appreciate it.

Lloyd R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frances M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lesle s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLEE S. 
Évaluation :
3

The lockbox was broken

Dwight T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharee B.  |  Expérience générale 
Évaluation :
5

Everything was a perfect 100 and very satisfied , keep up the great work. The best I ever dealt with. THANKS AGAIN

Tonya S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
2

People were nice but when we ran into a problem getting the lights to work they were not helpful. I think it was inexperience and hopefully not laziness but when the lights didn't work they said "you're good" and went back inside. They gave me a trailer for which the tongue was clearly bent as well. When I had problems with the trailer outside Bristol TN I had to stay overnight to go to the Bristol store to get the lights working again and Bristol pointed out the bent tongue and said it was dangerous and replaced the trailer.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

The staff got me in and out with no problem….

Kearra B.  |  Premières impressions 
Évaluation :
5

She was so pleasant and knowledgeable. Beautiful spirit and a wonderful personality

SORAYA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERRIE S. 
Évaluation :
5

Everything was fine. I have no additional comments or suggestions.

Carolyn A. 
Évaluation :
5

Aucun

Lester T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasity N. 
Évaluation :
1

Your storage facility due to the lack of security and surveillance cost me 23 000 worth of musical instruments that I cannot replace because some of them are one of a kind no I would never recommend y'all to a friend not only did y'all not help me in this situation I had to take things into my own hands and now your insurance company wants me to provide a incident report that's not my job I can go on and on and you can put my name out there too Joel Booker senior very dissatisfied customer and he also charge me for a month of storage when there's nothing in the unit

Joel B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
4

Love the staff so helpful

Victor B. 
Évaluation :
3

I give the staff 100 %. Very polite and attentive. When I looked puzzle, though nothing was wrong, they noticed and offered assistance.. When I pulled up to return the vehicle they noticed me before I turned the ignition off and came to assist.

Jerisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN J. 
Évaluation :
5

Aucun

debra p.  |  Premières impressions 
Évaluation :
3

At the reservation point, Inform the Customer about Deposit & having physical drivers license.

TYRONE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

arein r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shuntel S.  |  Expérience générale 
Évaluation :
5

I Love this Storage and the Staff is Friendly, Helpful and has been a Blessing to me. The bathroom always clean and smell nice

brenda s.  |  Premières impressions 
Évaluation :
5

Very great storage and location

cheryl r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence C.  |  Expérience générale 
Évaluation :
5

Good service

khadija t.  |  Expérience générale 
Évaluation :
5

Excellent group to work with

Victor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyelle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

The lady there was amazing and was super helpful.

NIKKI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAS'SION B. 
Évaluation :
1

They opened late. Guy rolls up in a car that smelled like weed. His coworker showed up even later. Between the two of them it was just a long line of confusion. I had a reservation. Truck wasn't there. Got a van. Two workers couldn't put tit together that the van couldn't tow the trailer I reserved. After waiting an hour and half and getting into the same line three times they gave me a 26 foot long truck with 172k miles to go 300 miles trip. So expensive gas and higher mileage fee. As i walked out they still had charged me for the trailer I could see behind me. So at least they refunded me after I walked in a fourth time. They did charge me silly and blanket fees even though they weren't in the truck. Everyone who got a trailer hooked it up themselves, which was weird. I basically paid too much to go miles I was paying too much for in a truck that got maybe 10 miles a gallon. I hate this place and hope a sinkhole opens up beneath it - swallowing these high employees.

Ben M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAKHILA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
1

Clean van. Check for maintenance issues

Mary L. 
Évaluation :
1

Was rented a fifteen foot truck when we got to Memphis there was a 5 x 10 unit , a full fifteen foot truck will not fit ina 5 x 10, so today I'm looking for climate controlled storage big enough for a fifteen foot truck, not fun

John P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Young lady at counter was very kind, polite and professional. Her knowledge of knowing her job and how to relate to me as a customer was above excellent. She needs a raise, just for representing your company as if she really likes her job at U-Haul and doesn't mind being at work (although it looks boring, . I wish that other places that I shop with in Memphis had people working at their establishments, that possessed the attitude that this young lady had. 5's up. Great Job!!!!!

wendy D. 
Évaluation :
1

My Storage was broken into they 2 flat Screen along with Several other items..and in the beginning they NEVER offered me Insurance...the little girls that worked there called me one morning saying my storage was unsecured and I KNOW WE MADE SURE IT WAS LOCKED THIS WAS AN INSIDE JOB! I WILL NEVER GET ANOTHER UHAUL STORAGE IN LIFE AND I'M GOING TO TELL EVERYONE I CAN SOCIAL MEDIA AND ALL! U ALL WILL BE BLASTED I AM SO OUTDONE AND HURT

tonda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
3

I reserved a storage unit on Wed. 1/5, went to pay for reserved unit on Fri. 1/7. The unit I reserved was not available so I was sold a more expensive unit. I came back on Fri 1/14 and the access card did not work. My daughter went to inquire and was told the account was closed out that morning. I just paid for the unit only 1 week ago so there was no reason the account should have been closed. I received this email about a move out even though I have only just got the unit.

susan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delois P.  |  Expérience générale 
Évaluation :
4

Bad smell inside rented truck! But the truck did it's job…that's the main/important thing!

Jerrita P. 
Évaluation :
4

Regular maintenance and truck availability

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSON C. 
Évaluation :
3

The saving grace for this location is Derrick Williamson. I spoke to him on Wednesday 1/5 and reserved an 8x10x10 unit for Friday 1/7. When I arrive I am told that there is no 8x10x10 unit available. I was offered a 5x10 or 10x10 even though I had a reservation. I asked if U-haul would honor the reservation price of $79 for a 10x10, but I was told no. I was upset, but Derrick Williamson was amazing. He worked hard to try and find an 8x10 unit and has extremely kind and helpful. Ultimately I have a 10x10 unit for $99 a month which is $20 more than I budgeted to pay. However when given a bitter pill to swallow, kind, helpful employees like Derrick Williamson make it easier. I would only recommend this facility to a friend because of Derrick Williamson. Otherwise my answer to that question would have been no.

susan s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN V. 
Évaluation :
5

Employees were pleasant, professional and good customer service

REGINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheadeeka R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawanda b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie M.  |  Premières impressions 
Évaluation :
3

Good service

REGINALD K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charnice T.  |  Premières impressions 
Évaluation :
1

My things where stole I would never use U-Haul storage again mang.there steals and bogus

tiffany a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea and David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natoya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debroah f.  |  Premières impressions 
Évaluation :
4

Prorate storage space usage. I used the unit for a 33 days.

Darryl W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laterykah A.  |  Premières impressions 
Évaluation :
5

This was a pain=free experience on the business side. I am impressed with the ease of this transaction. Good Job U-Haul!

Nathan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce H.  |  Expérience générale 
Évaluation :
3

Staff was meh. The guy seemed helpful, but the lady who "helped" me acted like she didn't want to be there. I explained I was frustrated bc I had a time with the truck and wanted the storage to be better. She was extremely dismissive and made me call corporate to try and get a bigger storage unit. The size of the truck they attempted to give me was not big enough. Then I get to the storage facility after driving 7 hours to learn the unit is a hallway with a door. My church member bought the 2nd unit bc I was told you didn't combine units and there were no bigger ones available except in a bad neighborhood. I didn't yell or act ugly and the lady just didn't seem like she wanted to help me resolve the issue. I also asked her to check to make sure I didn't get over charged. She stated once I turned in the truck she would be able to see my contract. I did and she gave me a receipt with $0.00 on it and said defer to the original one. I'm asking because I have no idea where it is. I just moved my life to another state in less than 2 days.

KALIA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie W.  |  Expérience générale 
Évaluation :
5

Only problems were bc I forgot to slide the handle before I put lock on and gfs movers didn't even put it on, loved the staff, the other tenants and location, got to switch to 24 hr indoor access, or get more outdoor units, hauling that stuff back to 1802 almost gave me a stroke lol, great place!

DANIEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alitha P.  |  Expérience générale 
Évaluation :
5

I love uhaul friendly people

Mickel J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deadrick S.  |  Premières impressions 
Évaluation :
5

I really did not think it would be as easy as it was. Thanks U-Haul!

Nathan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M.  |  Online Move In 
Évaluation :
5

You need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..

SHARRIEFF D.  |  Premières impressions 
Évaluation :
3

The doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.

lauren A.  |  Expérience générale 
Évaluation :
4

Do I qualify for the One Month Free promotion offered?

Darryl W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madolyn h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier T.  |  Expérience générale 
Évaluation :
5

I like doing business with you.

ALMA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

densia j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORA W.  |  Expérience générale 
Évaluation :
2

I made reservations for a Storage which they did not hold for me.

ROBERT S.  |  Premières impressions 
Évaluation :
1

This was the worst experience ever!!! I rented the unit online and that was easy… I get to the site and the organization of the numbers are plain crazy! The lady at the front desk was helpful. When I first got to my unit it was at the very back of the building with a large open area and the lights did not turn on. There was a lock on the unit, I thought "oh a lock comes with it"… I buzzed for the young lady and asked if she had the key for my lock… she replied "oh so this ain't your lock? Is this your unit? I showed her my confirmation text and she apparently called another coworker or friend on her personal cell and asked if someone was coming in today and the person on the phone said "nah she not coming in today she works tomorrow" the young lady asked the person on the phone if the girl was coming to get her stuff and the person on the phone said "she was supposed to get it yesterday but she didn't feel like moving it then she said she was coming today. The young lady informed the person on the phone that I was there and ready to move in and the person on the phone said just tell the lady to just come back tomorrow or we will call her when it's ready." The young lady turned to me and before she could repeat what the person said on the phone I asked if they had another unit and she said no, but you can come back tomorrow and hopefully she will have her stuff out. Needless to say that wasn't an option with 2 trucks full of stuff in the rain!!!! I had to call all around the Memphis area and unfortunately was not able to find the size I needed and ended wasting gas, time, energy, and a lot more money.

April E.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda d.  |  Expérience générale 
Évaluation :
1

Your employees are incredibly rude an act very entitled had I known this previously I would have never chosen to use your facility.

Alicia M.  |  Premières impressions 
Évaluation :
1

The door hit my car and they want pay for damages

JENNY B.  |  Expérience générale 
Évaluation :
5

The ladies were so helpful and friendly thank u.

Kawanis S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD R.  |  Expérience générale 
Évaluation :
4

Nice work nice staff

jermaine h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella J.  |  Expérience générale 
Évaluation :
5

Great staff

Alex C.  |  Premières impressions 
Évaluation :
1

Uhaul overcharged me. Didn't keep any promises. Customer service is poor. I've been using uhaul for 8 years and 7 moves. Will never use again!

KIMBEE O.  |  Expérience générale 
Évaluation :
1

Aug 3 am lady employee was extremely rude! This facility made me spend so much money to get my things out of your enclosed storage facility. I'm paying 229$ per hour and it took 5 hrs to empty two units. I'll never use U-Haul at this location on Austin Pea again!!! This design makes it impossible for loading and unloading. Everything must go on a cart down a long hall! Crazy design.

Georgeann T.  |  Expérience générale 
Évaluation :
4

Everything was find

David W.  |  Premières impressions 
Évaluation :
5

I believe UHaul should be prepared to reimburse partial refunds for partial months usage. I paid on the 24 of July 89 and moved out on the 29, therefore I should have been reimbursed for some money. Another time Uhaul sent notice that if I paid before the due date my charge would not go up the additional $5.00, I paid immediately but of course I still had to pay additional money.

Doris J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceroy W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELYN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porcha I.  |  Expérience générale 
Évaluation :
3

I don't understand the usefulness of filling out the contract on line only to check in and have to answer the same questions at the check in desk. I also don't understand that I can make a reservation for equipment on line and then check in at the desk and find out that there is no equipment available even though I reserved it. Maybe you should start linking your equipment with the on line reservations.

RICKY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rolanda S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAKIRA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre L.  |  Premières impressions 
Évaluation :
5

The young lady in the customer service department on site was very helpful, friendly and professional.

Pamela B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda d.  |  Premières impressions 
Évaluation :
4

The only problem I had was my lock was not in my unit and I had to go up to the customer service if I would have waited 15 more minutes the customer service office would had been closed

Acacia H.  |  Online Move In 
Évaluation :
5

The young man that registered us was very friendly and helpful!

William K.  |  Premières impressions 
Évaluation :
5

Moving kids from college with all their stuff is no joke! She came back home with more stuff than she left with. I realized I didn't have room at home for her stuff!!

MARY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAYA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audra t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario F.  |  Expérience générale 
Évaluation :
4

Dallas Herron was GREAT! I had t ok geg a storage unit unexpectedly and he was very attentive to my needs as well ad being very professional & personable. He may my experience very easy. Merci

LAWANDA G.  |  Premières impressions 
Évaluation :
4

The keypads to access the building kept flashing that I hadn't checked in, even though I had spoken to the agents in person

Dennis F.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

QUIVANDRA KIRSTA L.  |  Expérience générale 
Évaluation :
5

Very clean

Donna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O.  |  Expérience générale 
Évaluation :