Customer Reviews for U-Haul Moving & Storage of Redford

5 562 évaluations

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

(313) 255-2960

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd, Uhaul center is between Schoolcraft(96) and Plymouth rd on Inkster Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony L 
Évaluation :
5

Nothing Excellent staff both a check out and check in

Kenneth K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cheri l 
Évaluation :
5

This location is always cool to work with and honest. Merci

Mohamed C 
Évaluation :
2

The customer service is terrible the sales clerk did not offer any assistance or information on the truck. He did not speak clearly or loud enough. Once locating the truck it wasn't clean and I had to load the dolly. I will not be returning!

Rebecca S 
Évaluation :
4

My original 15-foot had a DOT violation to the driverside outside tandem. It was clearly marked. I shouldn't have accepted it but I was in a rush and the sun was in my eyes. No big deal. It was swapped out without question and continued. I did loose a day of loading and had to hire another moving company in excess of $1,600. The worker bees were exceptional. They did what was necessary to keep me rolling. I retuned last truck earlier than expected because corporate said it was a busy time of year and my move was only 5-miles. Overall experience is positive.

Stephan H 
Évaluation :
5

All good. Needed a truck fast and was able to get it with half a day notice. Workers there are both friendly and helpful. Merci!

Keith V 
Évaluation :
5

Excellent service à la clientèle

Melissa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F 
Évaluation :
4

Your company is horrible . How can I only get 205 miles, after being forced to go out of my way for pickup. There is 226 miles between the 2 uhaul locations if i went steaight from one to the other. I was charged for over mileage that you should have included. Definitely would tell anyone that asked to just go to Penski for a rental. I was also told it had a half tank of gas. It was under that when picked up.

Kelly P 
Évaluation :
5

👍💯

Mike M 
Évaluation :
3

Fuel level was very low. Was told there was 1/8 tank, it was nearly on zero. Only made it a few miles before the warning light came on.

Tim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter L 
Évaluation :
5

Everything worked well. Easy to rent and return.

Ram K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalynn C  |  Expérience générale 
Évaluation :
3

We arrived at 9:10am for our scheduled 9:30am pick up time. There was only one employee there and three other customers in front us. It was 9:50am before we drove off with the rental truck. The employee did a fine job but there needs to be more than one employee assisting customers on a busy Saturday morning for me to consider renting from this location in the future.

Kenneth N 
Évaluation :
3

I was over charged. Charger me for gas when I returned with the tank full

ANDRE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad A 
Évaluation :
5

Salesman who helped me has excellent customer service skills. He answered a all of my questions, helped me find the vehicle which fit my budget, and spoke in a very respectful manner. Because of these things, not only does he deserve a raise in pay, but this salesman also deserves a promotion in the company!

Ralph N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B 
Évaluation :
5

Love the new trailer with the open doors instead of the roll up door

Angela B 
Évaluation :
2

Car seems like transmission is going out it kept stalling causing us to have issues and utilize more gas

Kenneth V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn L 
Évaluation :
4

Truck floor had a dangerous plate on it

Urban M 
Évaluation :
1

I didn't schedule this service nor use it. & the fact that UHaul didn't verify the driver with the reservation is pretty unsettling.

Sandre R 
Évaluation :
5

Nice employees

Patrick M 
Évaluation :
5

The system was down when I got there I recommend they work to improve the system to ensure effectiveness

Muhammed C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G 
Évaluation :
5

A great location just off I-96 and is well stocked with equipment. I have been renting equipment from this location for 20+ years.

LAURENCE B 
Évaluation :
5

The service I received was excellent. Just keep up the good work

Chisom O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RITA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T 
Évaluation :
5

I was told that I was able to fit my refrigerator in the storage unit but that was not true when I brought the refrigerator to the storage because it was not the correct size. Other than that it was nice to store the rest of my belongings just next time make sure your workers know what is able to fit and what unit thank you thank you.

teresa h  |  Expérience générale 
Évaluation :
5

Staff were very helpful. The truck was clean and ran well I had no issues or complaints about my experience. Would definitely recommend to a friend or family member.

Collin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taveta L 
Évaluation :
3

Better communication. I called prior to renting and was told one thing. When I arrived to the location I was told something different. Conflicting and inaccurate information.

sherley w 
Évaluation :
3

|Charged for mileage overage, but did not deviate. Also, had 85 miles left on a 100 dollar gas up. But no credit for gas overage. Think about it?

John W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
4

The driver side door did not want to stay closed all the way. When leaving the location, going over the railroad tracks. The door literally popped open, but after slamming it hard, it stayed closed. Other than that the truck served its purpose. It did run well and was decent on gas.

Michael V 
Évaluation :
4

Service was awesome.

Teresa H 
Évaluation :
5

Eathen was very nice

kenneth D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina C 
Évaluation :
5

The team had my truck appointment ready to go and was in and out. The return same day was even quicker.

Patrick B 
Évaluation :
5

At the last minute, the van was changed because the original van was fenced in by other vehicles. During the switchover, dashboard indicators did not get reviewed. After getting on the road, the vehicle got a flat due to low tire pressure. It took over 2 hours to get a tire change and the store I needed to go to was closed. I paid over $60 and was on the road for 3 hours, but couldn't pickup my item. A complete waste of effort.

Jeffery T 
Évaluation :
1

Payment for the Credit card swipe didn't work, operator (lady) in there took the physcial card and entered into the system. Later, same day, PAR*SMOOTHIE KING SK for $21. 56 fradulant purchase attempt was made on the credit card. Luckly, the card declined the charge. No where else the card was used after the U-haul rental. Please investigate this and do necessary follow up.

Sudhakar K 
Évaluation :
3

The van I had 3027, the transmission felt like it was slipping. Also, I left $440 in cash in the center console under the cup holder and if the employees found it, they stole it, and if they didn't find it, it confirms they don't clean the equipment as thoroughly as they should. I rented another van from this location and it was dirty and had garbage in the same center console.

KRISTYN L 
Évaluation :
4

Usually great staff, always attentive and helpful.

David W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve G 
Évaluation :
5

Honor your quotes. When I made my reservation on 3/12 /24. The collision insurance was $11, but when I went to pick the rental I was charged $15. The only explanation I received was "It just went up!"路‍♀️ That explanation just doesn't settle with me~

MARY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nira D 
Évaluation :
5

Keep up the good work

emad Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie H 
Évaluation :
4

The employees were very helpful and friendly.

Chester Z 
Évaluation :
5

The cargo van I rented had a non-functioning tail light and a cracked sideview mirror. Otherwise, everything else was great.

Tina C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAWN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temica T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
4

Excellent location and staff, always real good and friendly.

David W 
Évaluation :
5

The front end was very much out of alignment. A very rough ride, I seriously did not feel safe in this truck. I've never had this problem before.

Harvey O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temica T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jae H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey O 
Évaluation :
3

Truck mileage was wrong. I had to go back in to get it adjusted to actual mileage. Felt deceived. Not cool

Jaime N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashina C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D 
Évaluation :
5

They gave a van there was a dog in the truck which stinks and flees I didn't notice till l turn the heat

Nizar Y 
Évaluation :
5

Great!

Ahmed D 
Évaluation :
5

Check condition of windshield wipers and tires for tread wear please.

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglasse S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan P 
Évaluation :
5

Nice staff

Shantae C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H  |  Premières impressions 
Évaluation :
3

It was the most beat up truck ever! Smelled like weed and lots of broken parts in it. The steering wheel wasn't in line either. Not impressed at all.

ELIZABETH A 
Évaluation :
5

1st time using Redford location. Fantastic experience. Quick service and very helpful attitude. I will plan to return on my next rental need.

Kevin R 
Évaluation :
3

Rented an auto transport trailer. Upon pick up, the trailer was covered on hard snow/ ice. Aswell at the tire straps were frozen solid. This made it very difficult to load the vehicle onto the trailer and strap it safely and properly

Hassan A 
Évaluation :
5

Always great service at the Livonia location on Inkster road! Even in the middle of a snowstorm this past Saturday. Next time I rent the enclosed trailer!

David H 
Évaluation :
5

The management was professional and courteous. They answered all my questions and explained everything clearly. They made our day worthwhile and worry free.

Barbara R 
Évaluation :
4

I should have asked for a credit since the washer solvent was bone dry and on the on a forty morning washer solvent was needed. The remainder of the experience was fine including the roll down windows.Perfect for our needs.

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe E 
Évaluation :
4

The cargo van I rented was dirty inside and out the windows were dirty inside and garbage was still left in the van

Robert B 
Évaluation :
5

Very happy. All was a great Experience. Another day, will be Using u haul, again Happy 2024

Patrick B 
Évaluation :
5

While the facility is well maintained and staff is friendly, the cost of storage for a small space increased from $74 to $79 to $85 over the course of 2 years. Understandable that U-haul is in business to make a profit, but a senior discount or rate freeze for seniors over 80 who have stored with U-haul for more than one year would have been helpful. Respectable experience overall, but there are other facilities offering small spaces for much less.

dorris b  |  Expérience générale 
Évaluation :
5

Friendly staff. New Vehicle. $19,95 local a bit deceiving because it's 0,69 per mile as well, but relatively affordable for what was needed for this move.

dorris b 
Évaluation :
4

If a reservation changes location due to availability, a phone call to the customer should be done.

Sebastian C 
Évaluation :
4

Although my experience went well, the driver side door would not latch unless you slammed it extremely hard, and the wiper blade were in terrible condition.

Wayne V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
1

Communication. As a first time U-Haul renter I was not explained anything. I know it was 20 min before closing but I was not explained anything. I asked if I could return to a different location and I was told NO. With no explanation or other possibilities. I have U-Haul place 3 minutes from my home, and I had to drive 15 miles back, plus my actual vehicle, to drop it off. In the middle of rush hour and rain. Wasn't even given instruction on how to return aside from drop the truck and key. Christopher A was no help. I will never use U-Haul again.

britaney g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harvey R 
Évaluation :
3

i didn't move out. The office charges me twice for my unit and then gave me a 20-dollar late fee. The manager was supposed to fix but I never recieved.bank charge me twice. I am now getting a overdraft charge on my checking account.

Karen H  |  Expérience générale 
Évaluation :
5

Nothing. Your facility was easy to access, your staff were knowledgeable and helped us with the check in process and our needed moving supplies. The truck was clean and ready to go when as planned. overall a great experience.

Lisa R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damario A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalynn C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZAHKIA M  |  Expérience générale 
Évaluation :
5

No complaints

Rashida B  |  Expérience générale 
Évaluation :
4

Happy with the price and that its heated,

Ryan M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEBULON S  |  Online Move In 
Évaluation :
3

Price raised for nothing.

MICHAEL S  |  Expérience générale 
Évaluation :
5

Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.

Richard M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saga A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C  |  Expérience générale 
Évaluation :
3

Well maintained usual building .

Donnell B  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diamond T  |  Expérience générale 
Évaluation :
3

Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.

Richie H  |  Premières impressions 
Évaluation :
5

Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.

meghan w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H  |  Online Move In 
Évaluation :
5

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f  |  Expérience générale 
Évaluation :
5

I would like to have had a down level locker

Tanya C  |  Online Move In 
Évaluation :
4

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F  |  Expérience générale 
Évaluation :
5

the staff there is awesome

Karen H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charityleeann O  |  Expérience générale 
Évaluation :
5

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M  |  Expérience générale 
Évaluation :
5

Very pleased with the service.

Nathaniel P  |  Premières impressions 
Évaluation :
5

Marina was awesome and Alex was very helpful!!

WEndy S  |  Premières impressions 
Évaluation :
5

No real complaints. Thank you.

CARMEN S  |  Expérience générale 
Évaluation :
5

staff is great

Karen H  |  Premières impressions 
Évaluation :
5

Very nice and professional young lady Thank You

Gwendolyn M  |  Premières impressions 
Évaluation :
5

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Sharon B  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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