Super easy to drop off the truck. Friendly staff and very quick transaction. Great to work with.
Christina C.Customer Reviews for U-Haul Moving & Storage of Redford
Testimonials From Recent Customers
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I need someone to call me 3135854515 Daniel Johnson
Tyrus W.The workers there was very nice and helpful assisting me with my issue. They notified corporate to inform them of my situation. The supplied me with equipment to help get my battery charged.
cynthia D.No one available to unhitch when dropped off after 7pm. This was not clear. Had trouble unhitching as trailer had no tongue Jack.
Rob P.Staff was very pleasant, knowledgeable, and processed order for rental quickly. Facility was clean and well stocked with supplies and information. Vehicle was clean and drove well.
Dee D.Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.
Bernard M. | Premières impressionsOver charged 30 miles. Mileage & gas was wrong at pickup but never changed so I was billed wrong.
Kristie C.Nothing at this moment
ROBERT Earl G.I had reserved a cargo van for 6 hrs through the general number but when I arrived at the location, they said that I only have 4 hrs and was going to be charged the daily rate. After some back and forth they ultimately agreed to give me the full time I requested. I also had a flat tire and waited for more than 2 hrs for road side assistance. The general number helped a lot with waiving charges due to the time being stranded on the Hwy. Last point if improvement can be made to at least provide ETA for the road side help much quicker would be great. Thanks
fadi M.terrible! accused me of taking a “dolly†which was never in the truck to begin with. charged me $150 extra and was not willing to hear my side of the story! i do not recommend and i will be talking to corporate and reporting this location.
danielle M.Good as is.
BERNARDO D.really nothing
Tom F.Link screens to return after hours didn't work. On final receipt, an additional charge was added for an “additional dayâ€, even though I had returned it early.
brenda A.Reserved 3 dollies and also called to confirm the day before the actual rental. Was told everything with my reservation was confirmed. When I picked vehicle up I was told they only had 1 dolly and not the 3 I reserved and for which was confirmed the day before. In addition there was only 1/4 tank of fuel when picked up. Lastly, I was charged for 2 day rental when I returned it same day IT was rented. I was issued a credit but it took 3 days until it posted to my account.
stanley B.It's warm weather and the time for moving, what I saw was that there was only one staffer trying to attend to several people waiting in line. He could have used help and we wouldn't have had to wait for a long period of time.
Lily C.When I first drove up a worker was walking up to me and got into another truck and skipped me. Then, when he drove the moving truck around the building to park it, he hit the top back corner against another vehicle. And when he did get to helping me he had me park the trailer instead of disconnecting it and moving it himself. Directing me into a tight parking spot he backed me into another truck. (No damage).
RALPH M.Answer the phone promptly
WILLIAM B.The General Manager(Ethan Smith) was very disrespectful. I asked If I could be 1 hour late. He said I would have to got to another location. I said never mind I will be back on time he said. DONT YOU LIE TO ME". There is a way to speak to each other when you are doing business. I am also in retail and I would have been immediately suspended for this behavior. Is this how he leads his team? Here is a more serious question. I this how UHAUL wants to be represented? I been coming to this location for over 20 years. It's a shame that one employee(GM) can cause a company to lose money.
Christina M.only on person working on the pick up. Was backed up with people, while there were three people there on the drop off later in the day.
Robert S.Keep being outstanding!!
Joseph Q.The movers were hacks. Walls, floors, furniture scratched. They didn't have my 26 ft truck, settled for 20 ft instead - which caused my movers to run way over.
Michael J.Fuel gauge was almost on empty when I got it had to drive direct to a gas station No one checked it in when I got back just took the keys no one walked out looked for scratch dents or anything else
Gary L.Professional staff and great service. Great job!
Kenneth J.I love this guy, he knows his industry he is helpful, very personable and runs a great shop. Kudos. A pleasure to deal with
carraldo T.Friendly and knowledgeable!
Robert P.While the trailer was clean, we had to take it with a non working left tail light and hope that we didn't get a ticket.
Beth C.Tires on trailer needs to be replaced. The worst drive ever with a trailer.
Cleo A.Truck was obviously not checked out by U-Hail staff prior to rental. Outside was dirty and the upper cargo box area had a crack in it that was showing daylight (according to the owner at the drop off location) . During my trip, it rained and water entered the cargo area soaking several cardboard boxes with furniture. All the furniture inside is swollen and destroyed. Owner at the receiving U haul store found a hole that revealed daylight in the cargo area and advised me to make a claim. Additionally the front cab leaks and water dripped on my left shoulder for the entire 4 hours of my trip.
Gregory T.Person at the counter could have been a little friendlier/helpful in explaining the equipment.
Dan F.No improvement needed. A new employee was being trained, and she was absolutely wonderful! My time at the desk was very efficient. Easily the best Uhaul experience I've ever had! You have good people running this location.
Michael S.Rien
Harold J.Very good guy
Abdul K.Always professional and great serve.
Daniel D.Aucun
harold J.My only complaint concerns the lack of staffing. Only one person was on duty when I picked up my rental in the a.m. When I dropped off the vehicle in the afternoon, the equipment return line was backed up all the way the edge of the road so the entrance was completely blocked. There was no way to enter safely so we had to enter by the exit driveway.
Christopher B.Store clean as well as the truck used. Timothy and other staff friendly
Trolley D.Friendly staff, the truck was ready, and quick and easy check out.
Mohammad S.N.D.
Linda H.It's my favorite place to rent equipment.
john J.It all went smoothly. Glad to see the website is upgraded.
Daniel D.Not customer friendly! Told me they were open till 530 and they were open only until five. I arrived at the location at 5:01 and it was locked up and no one available.
Michael F.Great customer service and moving with smooth!
Sharlena B.I had to call to find out which location to go to for initial pick up, I was not contacted as promised.
Patsy W.The representative at this location was patient and friendly. He was a great asset to your company.
Allyson P.Representative made it very easy to drop off the trailer and checked me in a timely fashion. Merci.
Micahel M.The customer service is Always Excellent!! Please reward all employees with an incentive~💰 😁
Mary H.Just a long wait
Yvonne S.The left side mirror was a little loose and could use some maintenance otherwise the truck worked exactly as needed. Staff was polite and helpful.
Ahmad E.Well maintained usual building .
Donnell B. | Online Move InCustomer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.
Richie H. | Premières impressionsConnor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.
meghan w. | Premières impressionsI needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.
denein f. | Expérience généraleI would like to have had a down level locker
Tanya C. | Online Move Inthe storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .
Sarita F. | Expérience généralethe staff there is awesome
Karen H. | Premières impressionsThank you so much ver good storage no problem s very nice employees
Gwendolyn M. | Expérience généraleVery pleased with the service.
Nathaniel P. | Premières impressionsMarina was awesome and Alex was very helpful!!
WEndy S. | Premières impressionsNo real complaints. Thank you.
CARMEN S. | Expérience généralestaff is great
Karen H. | Premières impressionsVery nice and professional young lady Thank You
Gwendolyn M. | Premières impressionsStaff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.
Sharon B. | Réservation