Customer Reviews for U-Haul Moving & Storage of Redford

4 840 évaluations

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DALLAS KARL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Called in the morning, same day had a cargo van ready for me when I got there. Van was clean full of gas couldn't ask for better customer service. Merci.

DENISE ELIZABETH C. 
Évaluation :
3

Take better accounting of your vehicle in/out mileage. Two times I have been quoted incorrectly on this and have been unfortunately charged more for mileage than what actually driven.

THADDAEUS ANDREW I. 
Évaluation :
5

Great Experience. Quick support and knowledgeable and helpful team.

ILIR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE FRANCES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR MYKYTYN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANY G. 
Évaluation :
2

Guy at the front counter wasn't really friendly and gave us wrong information. He told me if I kept the truck an extra day it would be twenty additional dollars only to figure out at the drop off location that it was 60 $. Not cool.

KARI MICHAEL-STE S. 
Évaluation :
4

Drop off area could be cleaner, much debris on the ground.

JAMES ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCINIA T. 
Évaluation :
4

I need final receipts emailed to me. This has not been done.

CARL ARTHUR N. 
Évaluation :
5

Good customer service at this location

KELLY KAREEM H. 
Évaluation :
5

The young gentleman that was there was very helpful and kind.

JEFFREY WILLIAM D. 
Évaluation :
4

I think the customer service overall is good, but the staff on hand could use some improvement, there was only one person working there to handle returns, and for truck rentals. However he still worked faster than the U-haul representatives by himself than the three representatives that were on site at the U-Haul on Baltimore Street in Detroit, MI. Anyway, I would go there again.

ELNOA SHONEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK THOMAS O. 
Évaluation :
5

I'm honor to say that my experience @ this Uhaul location was very pleasant and very much appreciated. The customer service was very polite upon arrival as well as when I return.Please keep up the good work, because other Uhail location need Educational Training in their Customer Service!!!

ANITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA DARLENE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RASHEEDAH YVETTE M. 
Évaluation :
5

The truck had a very bad odor

PETER PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY MARION M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE TAUANA M. 
Évaluation :
5

Everything went smoothly!

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN MARIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK ISAAC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUEXIN H. 
Évaluation :
5

No improvements needed.

DAWN S. 
Évaluation :
3

The inside of the trailer had not been swept out and items from the last use was still in there. No attempt was made to clean it before my using it nor an apology for the mess inside. The back door of the trailer was off and they had to take a hammer to it to aloe the door to close. The worker also left his hammer on top of the trailer and if I hadn't seen it in my mirror he would have lost it when I drove off. Instead I drove around to the main entrance and returned his hammer.

KENNETH LOREN H. 
Évaluation :
5

Customer service and overall services were very good. Keep doing what you're doing

BEVERLY ANN L. 
Évaluation :
3

I had to drive 45 miles to pick it up when I reserved it a week on advance from a UHaul location 5 miles from my house. Trailer had 2 holes in the floor and a hole in the side the trailer was absolutely filthy I side.

SCOTT DAVID L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey N. 
Évaluation :
3

Staff was helpful. The truck was clean. All was well at the depot. The truck seemed to be idling way too high and wasting rpms--consuming additional fuel. When compared to similar truck rentals from Penske and Enterprise, U-Haul used about 30 % more fuel.

ROGER DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Your service was excellent bothon site as well as on the p

OLAR MAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MARVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD MARCELL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YUEXIN H. 
Évaluation :
2

Clean and maintain equipment; reserved a van but all they had was a pick up and tailgate don't work

Mark P. 
Évaluation :
5

Make sure that the equipment reserved is also on the site prior the customer gets there for pick up, if not give a call to inform customer that the equipment is not available yet. I've got there for pick up as scheduled and the equipment was not available. needed to wait one additional hour .......

ALEXANDRU P. 
Évaluation :
3

Need to fix your trucks so they don't shake you all over the road and make you sick. The truck i had has a bad front end and was hard to drive!

JOSEPH ALLEN A. 
Évaluation :
4

Was charged for excess milage. I was not informed of this at time of rental. Was informed one way would be cheaper with no mileage charges. I drove 172 miles round trip to pick up vehicle. Informed them at time of returned. Called corporate to question charges, they never returned call. Bad customer service U haul.

david R. 
Évaluation :
3

Worst experience ever. Truck was jumping after 50mph. Double charged. Overall bad

LAURIE ANN S. 
Évaluation :
3

I was very satisfied with the staff here, they got my trailer hooked up and answered all my questions. Thanks to the staff.

Brian H. 
Évaluation :
4

Good experience

William D. 
Évaluation :
5

They are always professional when I rent at the Redford location. Thanks

PETRONILO D. 
Évaluation :
3

I was not provided with the dolly I ordered.

Melissa B. 
Évaluation :
5

Do not talk to customers about internal issues.

DAIRRUS MCCORD J. 
Évaluation :
1

Staff was unmotivated and untrained - issue with storage and clerk Ethan most unhelpful person I have come across.

LEONARD H. 
Évaluation :
5

Staff was very helpful! I returned the following day to purchase packing supplies and they assisted me with loading them into my vehicle and offered to help with anything else I might need. Great experience! Thank you!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN LYNN Z. 
Évaluation :
5

U-Haul vans are perfect for furniture or large item purchases. Easy in and easy out.

TERRY DALE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYN KATHERINE S. 
Évaluation :
3

There was no employee inside the office when I returned truck. The passenger window was done when i got in truck & inside of truck was wet because it rained yesterday When I put truck in gear or park it makes a loud clunk, pretty sure it's the u-joint

CHERYL ELIZABETH S. 
Évaluation :
4

Location was reasonably clean, process for rental was quick and easy, and we appreciated the Sunday hours. Truck was clean but not sure about the maintenance - brakes were pretty soft. Overall rental experience was pretty decent.

CHRISTOPHER ALLA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

UMIKIA TOMARIA B. 
Évaluation :
5

The same as you don't for me

Candice R. 
Évaluation :
3

Basic friendly customer service is lacking. The guy couldn't be bothered to get out of his chair, sat there slouching the whole time and rambled off the rules like he's repeating a monotoned mantra. He let me know he was finished by calling up the next customer. No thank you, no have a nice day, not even goodbye. Same so-called service when I brought the truck that reeked of cigarette smoke back.

Mary B. 
Évaluation :
3

Your light connector plug did not match my truck receptacle I was forced to buy a adapter adding to the cost of the rental price you should have some to rent rather than buy or let it known on the web site the type of conversation you have

CLIFFORD ANTHONY K. 
Évaluation :
3

Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.

Richie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY RENEE W. 
Évaluation :
4

The left tire was bald we discovered after getting to our destination shame on us for not double checking

TRACEY ANN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth W. 
Évaluation :
5

I rented on a Saturday a.m, along with many other people. There was quite a line of customers. Perhaps there is a way to staff additional employees during a peak time like Sat. mornings? I will say, however, the location manager, Joe, was very professional and handled the "rush" very well.

MICHAEL KENNETH G. 
Évaluation :
5

Put a Singh to say drop off key at office. Maybe at the back of the building.

CHERYL ANN Q. 
Évaluation :
2

I dropped off the trailer I rented a day early and they wouldn't reimburse me for it because I so call dropped it off a hour later then their 24hr period. But they wouldn't let me come back and get it for the additional 10hrs I paid for. Definitely renting elsewhere from now on. And telling all the people I know the same.

JOSEPH QUILLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST FRANK H. 
Évaluation :
5

Great Experience

ELIZABETH ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
1

Gentlemen reassured me that it was taken care of after speaking to your back office and then told me not to worry that he will call and make sure everything we spoke to your back office will be done then proceeded to charge me over 300 for a one way which shouldn't have been more than 110 to 115 dollars I stayed under 40 miles like we discussed when I rented this truck this better be taken care of

Hammod S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayssoun H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venis C. 
Évaluation :
5

Excellent

Marie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue B. 
Évaluation :
5

They Truck smelled of smoke badly and was pretty beat up the Tire senor light was on ( still is ) it need a wash the seats do not adjust very well

JOHN WILLIAM T. 
Évaluation :
5

The truck was clean, however I'd genuinely say there was a faint "old beer" smell inside the truck which I couldn't pinpoint where it came from.

Kiefer S. 
Évaluation :
3

Have the equipment in stock that a person orders. I ordered a dolly, and there was not one available when I came to pick up the truck. It's hard to move without a dolly...I ended up having to buy one at Home Depot that set me back 100 $. Was very frustrated as I was on a tight schedule for this move already and didn't have the time to drive around to other UHaul locations. The UHaul agent didn't offer to help me find one at another location. In his defense, he was very busy and the only one working that location. There should have been dollies available, especially since I'd reserved one. UHaul is a MOVING COMPANY.

ANNE HAMILTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRU P. 
Évaluation :
1

I returned the trailer early and was charged late fee and extra day even though a U-Haul employee unhooked the trailer from my truck and said I was good.

JayJay H. 
Évaluation :
3

The truck I received was falling apart. The black rubber trim around the rear window was falling off and whipping around on the freeway. The knob on the manual window crank was broken off, making it very difficult to unroll while driving. I realize they want to get their money's worth out of the vehicle, but if they're not well maintained, they need to be retired. I've never received a bad vehicle from U-Haul in the past, but there's a first time for everything.

TYSON W. 
Évaluation :
3

wheel Tie downs, were worn out, torn

MARK HAROLD W. 
Évaluation :
3

I could not figure how to return the truck using the link on my phone. It was confusing to me and did not know how to complete using the link. Also, truck was dirty inside and out. I will use this location again as other that those issues, I was always pleased with everything else, with good results including the people working there.

GLORIA MORANIEC F. 
Évaluation :
5

Rent here when services are needed. Always prompt, attentive, and very nice people. Highly recommend this location.

PAUL JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI LUCIA S. 
Évaluation :
1

I was charged 3 times as many miles as I actually drove. Map out what you drove so you know if they're screwing you over and charging you for more miles.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN LEONARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALLY LOUISE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ghada A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
1

Don't go to uhaul. It is not reliable nor can you get anyone on the phone. Truck was filthy on the inside with transmission fluid everywhere, including the ramp which we slipped down until we washed it out with Dawn..

ANDREW JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL MIKE B. 
Évaluation :
5

Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.

meghan w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Online Move In 
Évaluation :
5

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Évaluation :
5

the staff there is awesome

Karen H.  |  Premières impressions 
Évaluation :
5

Very pleased with the service.

Nathaniel P.  |  Premières impressions 
Évaluation :
5

staff is great

Karen H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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