Évaluations des clients U-Haul Moving & Storage of Redford

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Redford

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

CRYSTAL YVETTE E.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC RICHARD G.
Évaluation :

The online system for checking in and getting the truck did not work correctly. I went through the whole process on my phone and the truck assigned to me was not in the lot. So I had to go in and the employee had to redo my check in and then assign me a truck.

Raeha H.
Évaluation :

Nothing this location has Awesome Customer Service!

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

MITCHELLWALKER L.
Évaluation :

The morning manager was awesome...

DUNCANREID W.
Évaluation :

Keep up the good work

MELVIN PHILIP K.
Évaluation :

Exterior and interior clean. Front windshield smudged gray haze especially when hit by sun. Annoying.

SCOTT RICHARD W.
Évaluation :

Nothing, Representive was great

MAURICE ROBERT Y.
Évaluation :

Le client n'a pas laissé de commentaire.

BUCKLEY JAMES S.
Évaluation :

Le client n'a pas laissé de commentaire.

Amira H.
Évaluation :

Great customer service, she was awesome and got me in and out quickly

Sherry H.
Évaluation :

Provide staff with proper and appropriate customer service and professionalism. I was threatened to fight. My experience was horrible and the delay cost me apx $195.00 extra

MARYLOUISE L.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT ANDREW T.
Évaluation :

The fuel level was improperly marked on my contract and I misread the lines of the fuel gauge. The truck only had a line for 1/4, 1/2, 3/4 and full though the lines for 1/4 and 3/4 were not labeled and only had a line. The contract stated it was 7/8 full and I misread the fuel level of the tank thinking the line meant 7/8 when it actually was only 3/4. Now I recognize I made the error of misreading it and that made me liable for the extra fuel charge. However, whoever prepared the contract must have made the same mistake and I find that disturbing and resulted in me having an additional $15 charge at check in even though I only drove the truck 9 miles and put 2.5 gallons in the tank just prior to returning the truck. The fuel I put in made the gauge read slightly more than when I received the truck. Again, I payed the extra fee because I signed the contract, but I find it dissatisfying that the employee that prepared the contract made the same mistake as I did.

ROGER WAYNE K.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD GILBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

JANETTE S.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY LINEIL F.
Évaluation :

Just keep up good customer service

BRIDGET TRACY H.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA LEE L.
Évaluation :

Keep doing what you're doing.

Edward J.
Évaluation :

everything went smoothly

TERRY ALLEN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Madeline W.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica H.
Évaluation :

Internet search

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID ROBERT P.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAUN MARIE L.
Évaluation :

Very friendly attendants.

CHARLES EDWARD W.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD JOSEPH P.
Évaluation :

Have blankets available to rent

ELAINE ELIZABETH S.
Évaluation :

Le client n'a pas laissé de commentaire.

frank D.
Évaluation :

Young man that took care of me was great and easy to work with.

THOMAS LEE H.
Évaluation :

No comments,just a great place place to do your moving experience in rental equipment,see (Dawn Miller)a great representative for the U-Haul company

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul G.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCIS HENRY K.
Évaluation :

I tried to use the phone app to pick up truck, apparently the customer must go into their phone setting and open the local wi-fi (android) I did not know this and I failed to see any instructions about this step. I kept getting a go inside message with no explanation. Then I got to the "keycode" screen but there was no code. Finally gave up and went inside and the rep gave me the key. It was never in the lockbox. I really hate on- line anything.... Truck was fine!

DENNIS M H.
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA ANN-DEAN K.
Évaluation :

Everything is GREAT here!!!

Christopher A.
Évaluation :

Rented auto transport trailer to me with one completely flat tire and another tire with a bolt in the side. Realized after driving 5 miles home and had to call roadside assistance to get repaired.

HOLLY LYNN B.
Évaluation :

We had reserved a 20ft truck and when we got there we ended up with a 26 and we're told there was nothing else available. We were told to be careful when dropping it off at night because the lot is not lit and could be dangerous. The truck was in rough shape. One bottom side was bent to crap, a blinker just wasn't there and no one did a walk through with us. I asked if there was a lock and was told yes and there was not. The truck looked like a death trap while driving and swaying around the road to our new home. When I called and asked if I could drop it off closer to our new home and not risk driving it back, I was told no and if I did it would be thousands of dollars extra!

SAMIR AMINE B.
Évaluation :

Do No Changes.

RALEIGH G.
Évaluation :

Kind and helpful personnel here. Thank you! Good experience with "your people."

KEITHA LASHA G.
Évaluation :

I believe every step that is needed and required was done. Friendly, qualified, informative and helpful....I received them. I am a very happy and satisfied customer!!! Thank you!

DANIEL SHANE B.
Évaluation :

5 Star Service by all staff members.

EDWARD JOSEPH K.
Évaluation :

Manager and everyone are very helpful will be back

Paul D.
Évaluation :

Have used this location several times. ALWAYS friendly, helpful and great service. Thank you. In this day and age, it is hard to find good customer service, but not at your business! Keep up the great work.

MUNTADHAR A.
Évaluation :

Dawn was great

JACOB GREGORY P.
Évaluation :

You gave me the wrong trailer... it was the right size but wrong number. I use Uhaul all the time, but only because l know how to double check your work

Paul S.
Évaluation :

Everything went well

CHRISTY LYNN M.
Évaluation :

The Inkster Road location in Redford is my favorite location for renting equipment and filling propane tanks. I have used dozens of Uhaul locations over the years, Inkster Road is the best location I have ever been at.

YUCHEN X.
Évaluation :

Le client n'a pas laissé de commentaire.

KIARA YAHVON P.
Évaluation :

Nothing ! The staff was friendly, informative and helpful.

Lamont B.
Évaluation :

I have rented trailers from u haul for years and have always returned the trailer after hours picked up trailer @ 4:30 pm returned trailer at 7:15 pm but this location charges a $20 fee for checking in after hours. I will never rent from this location again.

WILLIE S.
Évaluation :

But did have a flat tire on car and small damage to left tire on trailer. Stranded on highway 2 hours with elderly mom. Tried to contact uhaul road service. No way to contact

MARTIN ALAN M.
Évaluation :

Truck was very jumpy at 65 mph.

LAURIE ANN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason Z.
Évaluation :

Dont use them! They gave the truck away I had reserved, gave me a much smaller one so had to make more trips. So with that had to pay more money because they messed up.they did nothing to try to help.Very poor customer service. Guy just sat behind desk and didnt know what he was doing.Avoid this location its horrible!!

Sarita F. | Expérience générale |
Évaluation :

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

KAREN IRENE G.
Évaluation :

I wish I took the time to get the names of the people that helped me through this process. They took the time to inform me and situate pick up times and the way to do this move to make it run smooth. They were great.

KARENSYLVIA W.
Évaluation :

Nothing, just keep being available and telling people and highlighting things to tell them of fees and regulations.

Jorge R T.
Évaluation :

This U-Haul runs like a fine well oiled machine. I have never run into any issues with this team. They always have everything ready for you and the equipment is always clean, running in top shape and ready to go. Many thanks to the Team and Dawn Miner!

DION MARTELL C.
Évaluation :

Very unhappy with the service rented a trailer for 24 hours only used it for 8 hours, dropped it off the same night and was charged an additional $20

Erin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank W.
Évaluation :

The young lady, who was by herself, was able to handle our reservation without a hitch. She is polite and professional despite being byherself with many customers and answering calls.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

VINSON P.
Évaluation :

Le client n'a pas laissé de commentaire.

DORIAN SEBASTIAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

MANUEL DESHAWN D.
Évaluation :

The customer service wasn't bad. The truck I had reserved earlier in the week wasn't available. I was given a bigger rental but it needed work under the hood that probably shouldn't have been lent out. My suggestion is that if a truck has an expected return time that at least a half an hour be blocked out after that scheduled time to try and ensure proper rental transition.

STEVE B.
Évaluation :

When I got into the truck, the gas tank read below empty. I had no idea if I was going to make it to the nearest gas station, or even off the lot...

Duane E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey M.
Évaluation :

Le client n'a pas laissé de commentaire.

JAYLEEN P.
Évaluation :

Le client n'a pas laissé de commentaire.

DARRYL ALAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL L T.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA NICOLE M.
Évaluation :

Service was fast, friendly and convenient!

Fredadeneen H.
Évaluation :

Le client n'a pas laissé de commentaire.

Oltion M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL GERARD R.
Évaluation :

I was not happy with the fact that the truck did not have eyes for hooks or rails to use straps. I was not told that I could inspect the interior. If that was the case , I would not have rented the truck. I was told that I could not get a refund because I did take the truck home and back. I should at least get back my "insurance" fee!!!

Umar B.
Évaluation :

The van I used needed to be vacuumed inside the cab and was not washed on the outside from it's previous use.

JORGE RENE T.
Évaluation :

Was taken care of immediately and with lightning speed efficiency. Thank you to the person behind the counter. She was fantastic.

HAROLD GEORGE M.
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY MARIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY LINEIL F.
Évaluation :

Everything went well

Karla B.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH CHARLES C.
Évaluation :

Friendly and helpful crew working there

Gary W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin J.
Évaluation :

When ordering online or via the telephone may be nice to be a little bit clearer on which location to pick up from.

Sue S.
Évaluation :

Wonderful people wonderful service

DEMETRIUSCORNELI T.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen L.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

LANICE DIANNE P.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIO MEJIA H.
Évaluation :

Friendly staff. Always courteous and helpful. Explain everything thoroughly.

ANTHONY JEROME C.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE ANDREW C.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLETTAJANETT L.
Évaluation :

Very nice and friendly staff, even on the phone. The representatives were patient and helpful.

JAMES WILLIAM B.
Évaluation :

Le client n'a pas laissé de commentaire.

MAALI E.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric J.
Évaluation :

Excellent pickup and return process!

KRISTOFOR CEDRIC H.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY RALPH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen H. | Premières impressions |
Évaluation :

the staff there is awesome

Charityleeann O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gwendolyn M. | Expérience générale |
Évaluation :

Thank you so much ver good storage no problem s very nice employees

Nathaniel P. | Premières impressions |
Évaluation :

Very pleased with the service.

WEndy S. | Premières impressions |
Évaluation :

Marina was awesome and Alex was very helpful!!

CARMEN S. | Expérience générale |
Évaluation :

No real complaints. Thank you.

Karen H. | Premières impressions |
Évaluation :

staff is great

Gwendolyn M. | Premières impressions |
Évaluation :

Very nice and professional young lady Thank You

Sharon B. | Réservation |
Évaluation :

Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.

Non reviews have been submitted for this location.

Retour
Haut de la page