Customer Reviews for U-Haul Moving & Storage of Redford

12768 Inkster Rd   Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

(313) 255-2960

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 255-2960

12768 Inkster Rd
Redford, MI 48239
(South of Schoolcraft96 on Inkster Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Everything at this location was wonderful.

KATHRYN ANN F. 
Évaluation :
5

Everything worked out great, no improvements to recommend!

WILLIAM WALTER F. 
Évaluation :
3

Clean the inside of the Uhaul's a little better. It wasn't that clean… just okay.

DEDRA NICOLE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW BRIAN B. 
Évaluation :
5

Had a problem with the after hours return on the website, but they didn't charge me extra or give me any problems about. Much appreciated.

MAC MICHAEL O. 
Évaluation :
5

S.O.

DEYANA JOI S. 
Évaluation :
2

The staff were really nice but uhaul has some issues to work out. I did a one way move from California to Michigan in a 20' truck with car and rented a storage unit vanbody 7x23x6 over a month ago. I get to the Ypsilanti location and they said it is a glitch in their system and it is allowing people to reserve storage units that don't exist. So I had a 20' truck full of stuff and no where to go. They have anything available in my area. I went to three separate places again in Michigan for storage units with no luck, only ones available were 5x5. Storage rentals of America saved me. This experience made my move 1000 times more stressful.

MEGAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN KAY H. 
Évaluation :
5

They seem a little confused, they called me 24 hours after I returned the truck to ask when I was returning it! Excellent rental, equipment was clean and worked perfectly Folks at the location were polite and efficient, except for the comment above.

MICHAEL M. 
Évaluation :
4

I made an on line reservation 3 weeks prior . I was very ANGRY when I was told the trailer would not be available the day I requested it and not at the location I requested it

ELLIOT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY LORRAIN S. 
Évaluation :
3

Equipment was very old. Was told I'd get a potential late fee if I returned the equipment 3 hrs late even though the store was closed during that time.

VINCENT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ameer-Suhair-Jaw A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIGEL RAYVEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUSSAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE C. 
Évaluation :
4

Make sure the U-Haul app downloads the license picture to save time. Why do I need to download prior to check in and then the employee does it again in the store.

RALPH DUD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESHONE DEMETRUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel S. 
Évaluation :
3

After attempting to return the truck and follow the after hours return process. The site kept glitch and would not save my pic nor the gas detail. Waited on customer service for 45 minutes to no avail HANDS DOWN WORST EXPERIENCE EVER NEVER EVER WILL O UTILIZE UHAIL FROM THE START TO FINISH WIRST SDRVICE EVER

FELICITY ARTICE R. 
Évaluation :
5

Employees very friendly and explained the different truck options. I was charged the correct amount by mileage. Redford was one of the few locations open on a Sunday which was a lifesaver. Absolutely no issues.

ROBERT SCOTT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFRED JOSEF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M F. 
Évaluation :
3

The reservation process was confusing at best, I reserved a truck online selecting a location very close to my home, only to receive a call the afternoon before saying no truck was available and directed to a location significantly farther away. I soecifcalky chose hula for this reason, convenience. Also the rep on the phone was very rude, with a take it or leave it not my problem attitude

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd N. 
Évaluation :
5

Employee was amazing on getting me set for a few hours. He made it work even tough the cargo van was going out at 5pm. Thank y'all very much

MICHAEL DALE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL KEITH T. 
Évaluation :
2

The first location I went to the manager wouldn't give me a clean vehicle she inseasted on the one with the bad smell , I had a reservation ready and she cancelled it, her name was victoriia Wlkins on telegraph rd in Taylor, actually didn't care when I asked for her manager and she said my name on the door call in one u like, I had to drive to another location and use different reservation. I was not a happy customer. Ver disappointed.

MORTADA HUSSEIN A. 
Évaluation :
2

I was given 9 moving pads, but charged for 24.

MATTHEW XAVIER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN K. 
Évaluation :
5

S.O.

LASHELL RENEE T. 
Évaluation :
5

I will continue to use this location -thanks for the help!

ROGER H. 
Évaluation :
4

Windows need to be cleaned on inside other than that you're good!

MAUREEN ANN K. 
Évaluation :
1

Well for one thing I made a reservation to pick up a car hauler trailer at a local location in livonia on Plymouth road mechanics place which online it let me book the reservation for the trailer then when I got there they informed me that they didn't have a trailer/ or the trailer they had was broken. So as I waited there for them to locate a trailer they were nice but waiting to see if anyone locally had one was stressful because I had made a appointment to pick up my vehicle at a certain time which I was over a hour and a half late because of the reschedule of my reservation to another u-haul location which was another 20 minutes away in the opposite direction. This was the worst experience I have ever had with such a large company I just keep wondering to myself how this could happen and why I wasn't offered some sort of discount for my inconvenience or something but it is what it is. I definitely wouldn't recommend people as this was my first ever experience and probably my last ..

JOHN EMERY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
3

Have the items in stock we ordered online.

ANDREA V. 
Évaluation :
1

I had to wait 30 minutes to get the truck (and I made a reservation the night before). The truck smelled.

JORDAN CHRISTOPH B. 
Évaluation :
3

Employees were rude, conversing with one another, are not very willing to help.

BARBARA BEDFORD J. 
Évaluation :
5

Excellent service à la clientèle

TISRAHLAR LULA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED WALTER P. 
Évaluation :
1

We discovered we had left a Kindle in the truck. I called well before closing, waited on hold for over 25 minutes. No one took the call. I called the next day to the 800 number, was told a message was sent to the Redford store and to go there to see if the Kindle had been found. After waiting for the employee to finish his phone call, I was told the truck was outside and that I could go look. I said that it wasn't the truck, but was assured it was. The employee was clearly not anxious to help, finally got the employee who checked the truck in, who said the truck had already been rented after checking the computer and promised a callback when it was returned. I received NO call. Poor customer service, poor work attitude by employee #1. At least employee #2 verified the truck was out. Wish he would have followed through.

dianne B. 
Évaluation :
3

small parking lot. when I returned the trailer; I had to drive on curve because all the trucks were parked to the road at entrance. then had to unhook the trailer and push it into a spot to leave it. I could not put it in a spot, unhook, do my trailer return and drive away.

VENIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JEROME D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA LAURAMAE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA ERIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL FRANCIS C. 
Évaluation :
3

Everything worked out well, but one of the tires was at its wear bars and both tires had only 2/3 it's recommended air pressure. I noticed the low pressure because my mileage was low. I had to add about 20 psi to each.

Gordon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA LYNN-MAHSSN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LELAND MADISON R. 
Évaluation :
1

Better wifi

David A. 
Évaluation :
5

Christopher was really helpful.

OTIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACEY C. 
Évaluation :
1

Have order and information right. And don't try to over charges people's. Period.

EUGENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal H. 
Évaluation :
5

Joe Morgan Very pleasent and helpful OUTSTANDING customer service

Ann C. 
Évaluation :
5

The staff was super friendly. Easy check in and out.

JEFFREY GENE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas N. 
Évaluation :
5

Ten authorization process while standing I got spun takes farrrr to long! I've purchased a rental already this year so what's the issue? This isn't 1999…service rep needs to be removed from process entirely - she's useless and not friendly!

ANNE FACKLER W. 
Évaluation :
3

I wouldn't recommend U-haul to a friend. I dropped vehicle off after hours and i was charged an EXTRA 20 even though i went online and completed the check in with the app. Thats a scam. U-haul stole 20 from me and i believe im not the only person to experience that. I feel like the class action lawsuit could be HUGE

RAYMOND DOUGLAS M. 
Évaluation :
5

Very nice manager and customer service personnel

REGINA BANKS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY THOMAS S. 
Évaluation :
5

The interior windshield was dirty and was necessary to be cleaned, before using. also the dash board was full of dirt as if it had never been cleaned off. Uhaul needs to take the time and clean the interior of the vehicles to insure safe driving conditions for all.

JOHN ALVIN W. 
Évaluation :
5

Good customer service and good clean vehicles

TIMOTHY PHILLIP T. 
Évaluation :
5

Nothing. Staff was friendly. Great service.

KIMBERLY ANN L. 
Évaluation :
5

I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.

denein f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEWELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC LUCIUS S. 
Évaluation :
4

No improvements needed

LONNIE LAMAR H. 
Évaluation :
3

All trucks should be filled we gas on full no exceptions I was changed for gas on my final bill more then once I think this a problem to get more money from the customer

MARCUS DEWAYNE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GABRIELLE SIMONE B. 
Évaluation :
3

The truck had very litt gas in it when I picked it up. I had to stop for gas almost as soon as I picked it up

SHARON KAY S. 
Évaluation :
1

I need a trailer for two days but had to return it I one day and had two go to a different location to get a different trailer from them and the other location called and said that the trailer that I was to get the person never returned it so I had to cancel the trailer for the second day. Piss poor service and very unprofessional.

DALE ROBERT D. 
Évaluation :
1

Waa privuded the wrong size trailer. Tge chain was touching the ground. My family could had died

TAMEIKA DELORES S. 
Évaluation :
5

Joe is a good manager

Gerald R. 
Évaluation :
5

Joe Morgan is a great young man who could not have been any nicer.

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Very professional personnel! Good job!

HAMDY A H. 
Évaluation :
5

Representative was very courteous and helpful.

Donna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY ELIZABETH C. 
Évaluation :
3

My equipment was not available for me at my reserved time! I had to wait in the parking lot for over 2hrs before it was returned!

Marquita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB ALAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENT ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT GLENN H. 
Évaluation :
5

I was to pick up the truck 1 hour prior to the facility opening. I did not receive an email with lockbox code and the truck was not ready for pickup. Fortunately, an employee came to open the store 1/2 hour early and processed the order.. This put me behind schedule by 1 hour.

Angelo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amin A. 
Évaluation :
5

Joe was amazing!

NICKITA CHANELL H. 
Évaluation :
5

Nothing Christopher was very nice and told us everything we needed to know. Was a smooth fast rental I did though pre-register online. Had a issue online to upload my I.D but went fast and easy and location. Van was awesome drove wonderful want to buy a big van now for camping.

KARRENMARIE S. 
Évaluation :
5

I would like to have had a down level locker

Tanya C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIM MARIE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toyia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn D. 
Évaluation :
4

the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .

Sarita F.  |  Expérience générale 
Évaluation :
5

the staff there is awesome

Karen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charityleeann O.  |  Expérience générale 
Évaluation :
5

Thank you so much ver good storage no problem s very nice employees

Gwendolyn M.  |  Expérience générale 
Évaluation :
5

Very pleased with the service.

Nathaniel P.  |  Premières impressions 
Évaluation :
5

Marina was awesome and Alex was very helpful!!

WEndy S.  |  Premières impressions 
Évaluation :
5

staff is great

Karen H.  |  Premières impressions 
Évaluation :
5

Very nice and professional young lady Thank You

Gwendolyn M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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