Évaluations des clients U-Haul Moving & Storage of Riverdale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Riverdale

Cote générale :

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monique b. | Expérience générale |
Évaluation :

I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!

SHONTA S.
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Le client n'a pas laissé de commentaire.

REGINAL R.
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I think girl and guy the served me was excellent. They went above and beyond to provide me a great leasing experience. Sorry I forgot their names.

VERNON W.
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Le client n'a pas laissé de commentaire.

CRYSTAL P.
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Dropped over at night when the store was closed.

RAY M.
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No comments

KEITH S.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

JUAN T.
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Excellent vehicle for my intended need. Was a bit muddy on hub and tire but ran very good. The CSR at the station was quite friendly and very diligent in the attention to my order. She showed very good sign of efficientcy with instructions and wrapped up my order in a spectacular time. I was satisfied with her package of service.

David S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEMARKESE B.
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Le client n'a pas laissé de commentaire.

CLOTEIA T.
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The experience was pleasant.

SHEMIKA W.
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Le client n'a pas laissé de commentaire.

JAYLIN C.
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Bad service

Charntelle P.
Évaluation :

Was easy to drop off

BRENDA C.
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Mr. Wilson at 6066 uS 78; was very nice, professional and awesomely understanding. I could not have completed my move without him.

Michael G.
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Customer service skills...no side employee conversations when dealing with customers please! Greet your customers please!

ANTHONY H.
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It was a great experience from beginning to end. Thank you

KUTAREE P.
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Le client n'a pas laissé de commentaire.

RENALDO W.
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I initially ordered a van thru another location and when I went to pickup the counter person didn't show up and the key to the van was not in the lockbox. This is how I wound up in Riverdale. They were fine but my overall experience was extremely disappointing.

Nikki K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronnie A.
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Customer service was outstanding and the truck was in great condition.

JANINE M.
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Le client n'a pas laissé de commentaire.

Vladimir L.
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Le client n'a pas laissé de commentaire.

KIESHIA L.
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Le client n'a pas laissé de commentaire.

Ewa B.
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Friendly and polite

sammy L.
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This location the staff the quality of customer service is second to none They are experienced they listen to your needs and concerns THEN Exceed them !!! So very very happy with my rental experience

Kathy S.
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Front desk reps were not wearing mask even though the glass was present. They were sitting close to each other at the desk.

JENNIFER S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

VLADIMIR L.
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Le client n'a pas laissé de commentaire.

HAROLD P.
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Le client n'a pas laissé de commentaire.

Dontravious S.
Évaluation :

Rented an auto transport to tow a vehicle,arrived to pick up the vehicle and realized the tow straps were jammed inside leaver. Contacted support and a contractor was sent out. He couldn't fix the issue after trying for over and hour. I contacted support again and they sent another contractor to fix the issue. After a total of 4 wasted hours the issue was fixed. This could've been avoided if the store would've prechecked the auto transport before renting it out. I was told by support to contact the store I rented from to get an accommodation discount. Contacted the store and was told that I would get a 1 day no charge but that wasn't true because I was still charged after I returned the trailer the night before the discussed time.

Whittnie T. | Premières impressions |
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Staff was wonderful went above and beyond for me

Angelica W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

OCTIVIA S.
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Le client n'a pas laissé de commentaire.

PHYLLISELLA B.
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Le client n'a pas laissé de commentaire.

Ashanti S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

VICTOR C.
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I was overcharged - I was charged for two days versus one day. I rented the van in the early morning and stated I would return the truck by 630pm the same day.

KATHY V.
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Le client n'a pas laissé de commentaire.

Brenda H.
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I reserved my truck online and when I arrived to the counter the staff was quick, explained the contract, offered me insurance, friendly and helpful. My truck was ready for me to drive off with no delays. When I returned the truck I was asked if the truck drove alright and if I had any problems. Thank you

David S. | Premières impressions |
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Excellent experience overall

YUMEKO W.
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Le client n'a pas laissé de commentaire.

David S.
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My experience dropping off the truck was great. Everyone was friendly and helpful!

DARRIN M.
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Le client n'a pas laissé de commentaire.

MATTIE M.
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Le client n'a pas laissé de commentaire.

edward L.
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Le client n'a pas laissé de commentaire.

Vauvenargues L.
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Needs more customer service training to take the staff from average to great.

BONITA G.
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Le client n'a pas laissé de commentaire.

Corlis S. | Premières impressions |
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Overall terrible experience

sonya H.
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The lady that helped me was very very nice and her customer service excellent.

Carla C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KINGKEO S.
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Le client n'a pas laissé de commentaire.

CORLIS E.
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Le client n'a pas laissé de commentaire.

EARNESTINE D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joshua J.
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Le client n'a pas laissé de commentaire.

NICOLE B.
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Le client n'a pas laissé de commentaire.

IBUKUNOLUWA O.
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Le client n'a pas laissé de commentaire.

ADRIAN L.
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Le client n'a pas laissé de commentaire.

LISA R.
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Had a good experience thank you

JENNIFER D.
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These ppl at this location are scamming ppl's debit card... * Be-Very Aware of these mf's *

JARED J.
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Le client n'a pas laissé de commentaire.

QUEENLATIFAH S.
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Le client n'a pas laissé de commentaire.

gary R.
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Le client n'a pas laissé de commentaire.

BRITTINEY L.
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Make sure if I pay for an item that you get the items. I paid for pads in didn't receive them

Sequoya W.
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Le client n'a pas laissé de commentaire.

HOANG N.
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Nice customer services. Thank you.

CURTIS D.
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My experience was great. I got in fast and check out was fast.

Torriah H.
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First, I was told that it was a 430 drop off time but I could return it after hours as long as it was in a 24hour time period and they still charged me double rentals. If that's the case I would've taken my time. The truck smelled like smoke. And the check engine light came on 2 hours after renting it and remained on.

JUDY L.
Évaluation :

Didn't receive one of my rental equipment items

Angelica W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

KAYLA L.
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Uhaul tried to fraudulently charge my account for a rental I returned

Dargenae P.
Évaluation :

Everything was great from the beginning of the rental to returning the truck. The representative Lakeisha Terry was excellent; she smiled the entire time while checking me in and assisted with buying other moving products. I left the roll of tape in the truck. May I get credited back $3.19 for it? Thank you so very much for the excellent customer service ☺️

JOANN R.
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Le client n'a pas laissé de commentaire.

EUGENE P.
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Customer service was excellent No issue's

YASMEEN S.
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Le client n'a pas laissé de commentaire.

LEE L.
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Le client n'a pas laissé de commentaire.

CEDRIC T.
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They was very helpful

Rondah P. | Premières impressions |
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Thank you for your business. We were satisfied.

Vicki G.
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Keep providing top-notched service to your customers.

ROSE A.
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Well, when a zip code is entered in the search, the nearest location the person searched at, should show up first. Thank you

ALAN B.
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The truck was adequate but it needs to be retired.

Fred L.
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Le client n'a pas laissé de commentaire.

FELICIA H.
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Nothing, everything was great.

STELLA H.
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Le client n'a pas laissé de commentaire.

DEBORAH W.
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Le client n'a pas laissé de commentaire.

BERNADINE G.
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Everything was good.

larry w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CATHY J.
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Le client n'a pas laissé de commentaire.

AYSHA W.
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The service was friendly SUPER FAST here and the customer service was excellent!!!

Brian H.
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Le client n'a pas laissé de commentaire.

RAPPSODI A.
Évaluation :

Keep up the good work...

TAVORIS F.
Évaluation :

better customer service. Workers was rude and was worried about leaving work more then helping customers

ERIC W.
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Le client n'a pas laissé de commentaire.

wanda H.
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Every thing was fast and easy

Rhonda R.
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Le client n'a pas laissé de commentaire.

WINSTON W.
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Le client n'a pas laissé de commentaire.

THERESA D.
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Everything was Fantastic except the Returning Process. It took me 45 min or more to understand n Actually do it bcz it wudn not for some Reason

Sabria H.
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Le client n'a pas laissé de commentaire.

Zyaire J.
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Le client n'a pas laissé de commentaire.

Sammy L.
Évaluation :

i rented a cargo van and a storage unit and was told i can move in the unit that evening 10-26 but after getting my belongings i arrived at the college park location to find my code did not work thus having to take the truck and my belongings home and go back next day and code still did not work resulting in me having to put additional miles on the vehicle that was unnessisary with no adjustment given in the rental for my incovenience i am frustrated sincerley Mr Sammy Linzer jr

EDWINA G.
Évaluation :

Le client n'a pas laissé de commentaire.

DENISE T.
Évaluation :

mAKE CERTAIN THE TRUCKS ARE SERIOUSLY CLEANED BEFORE RENTING ESPECIALLY WITH THE PANDEMIC! ALSO MAINTAIN PROPER MAINTENANCE! THE 1ST TRUCK THE CHECK ENGINE LIGHT WAS ON AND THE SECOND TRUCK WAS SO DIRTY, THE FRONT CAB FOR THE CUP HOLDERS ETC. KEPT COMING LOSE AND WOULD NOT SNAP SHUT! THE HEAT FROM THE ENGINE WAS UNBEARABLE!!! THE TRUCK HAD NOT BEEN CLEANED OR CHECK BECAUSE I FOUND A PERSON CARD WALLET WITH ALL THEIR ID AND CREDIT CARDS FROM UNDER THE MIDDLE SEAT! HOWEVER, THE STAFF WAS VERY PLEASANT AND HAVE GOOD CUSTOMER SERVICE SKILLS. WILL RENT AGAIN, JUST WOULD LIKE A BETTER TRUCK SINCE WE USE IT FOR LONG TRAVELS.

Yung S.
Évaluation :

Check-in process is too slow . Staff was very nice, but simply took too long.

demarco T.
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Le client n'a pas laissé de commentaire.

ISAAC H.
Évaluation :

Nothing, it's perfect

LATASHA P.
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Le client n'a pas laissé de commentaire.

Natalie k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

willie J.
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Le client n'a pas laissé de commentaire.

OD H.
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Your prompt service is very much appreciated. Thank you for your service

Carla P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TIMOTHY B.
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Le client n'a pas laissé de commentaire.

Chandra A.
Évaluation :

First, I reserved a truck to arrive and the truck number that was on my reservation was pulling out of the lot as I was pulling in. Then I had to go inside and wait which I absolutely did not want to. Then the guy that helped me all but forced me to give a 2nd phone number that I told him I did not have so he insisted on a family members number. I did not appreciate that because my family member was not renting a truck, I was and if I say there is no additional number that should be it. Now when I come back to return the truck the darn app did not work for me to return the truck. This experience with the app was the worst. I expected the app to give me fast, non contact service and it failed.

ROCHEA S.
Évaluation :

Keep up the good work...

Staci E.
Évaluation :

everything was fine

Vernon J.
Évaluation :

Le client n'a pas laissé de commentaire.

cortazzo R.
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Le client n'a pas laissé de commentaire.

Jean b. | Premières impressions |
Évaluation :

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

TANYA M. | Expérience générale |
Évaluation :

Overall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. Mouran

William M. | Expérience générale |
Évaluation :

Good storage and great staff.

shani c. | Premières impressions |
Évaluation :

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

charlie t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD Q. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RODRICK B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Shamika M. | Online Move In |
Évaluation :

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Crystal B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

russell j. | Premières impressions |
Évaluation :

Waited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120.00]. And the staff was rude.I wasn't given any direction as to where the unit was

Rhonda M. | Expérience générale |
Évaluation :

Great experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.

Toni R S. | Premières impressions |
Évaluation :

Staff was friendly and accommodating

Leo H. | Expérience générale |
Évaluation :

Well done.

marvin s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LASAUN D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

TRACY K. | Expérience générale |
Évaluation :

My experience overall was less than satisfactory.

WANDA E. | Expérience générale |
Évaluation :

Never kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.

Daviya W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Andres C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sharon b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bayivi D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Toderick T. | Expérience générale |
Évaluation :

I moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.

sharon C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Wyvenne R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zachery M. | Premières impressions |
Évaluation :

I rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst ex

Gerandin H. | Expérience générale |
Évaluation :

The manager & staff responded to all my questions & helped me get situated quickly.

ronald c. | Expérience générale |
Évaluation :

Personal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I’m exiting the country for a time it caused me unnecessary hardship to file a claim

VINCENT J. | Expérience générale |
Évaluation :

None

shelia h. | Expérience générale |
Évaluation :

Some of the staff at this location are not friendly and could benefit from customer service retraining!

Felecia H. | Expérience générale |
Évaluation :

They are very unprofessional an dont speak or acknowledge you i was over charged

Ebony T. | Expérience générale |
Évaluation :

I reserved a climate storage & truck with appliance dolley at pick up. no dolley. Arrived with load no storage available had to relocate to another storage facility not uhaul related. Very unorganized

Priscilla F. | Premières impressions |
Évaluation :

The advertised monthly rate was $20 less than the rate the sales associate charged me.

ANTOINETTE L. | Expérience générale |
Évaluation :

Coursty & clean

cassandra c. | Premières impressions |
Évaluation :

Things went fine

Jennifer R. | Premières impressions |
Évaluation :

The team in here was great! Even after having to deal with a customer who was overreacting they were still a awesome!

Nicky H. | Expérience générale |
Évaluation :

Move out date 7/30/2019

trelisia W. | Expérience générale |
Évaluation :

The staff was fine it was fozzy That was very not friendly an i was a customer for a year an 7 months an i will not be coming back cause of his ruled ways an i never got got smart back or anything

Tankya S. | Premières impressions |
Évaluation :

The manager Rhonda was not very helpful or supportive of her own employee in training. The young man did his best despite not being properly trained. The card for access did not work, Inconvenient set

Tiffany M. | Premières impressions |
Évaluation :

Joy was awesome. Thank you so much.

Joan B. | Premières impressions |
Évaluation :

Service was great and professional

Yvel L. | Premières impressions |
Évaluation :

Couldn’t even get my unit open I was supposed to unpack my truck tonight but now I won’t be able to and now I’m going to get charged an extra day!!!

Ernest J. | Premières impressions |
Évaluation :

Great customer service experience, kind, knowledgeable, and courteous.

TAMARA B. | Expérience générale |
Évaluation :

Best for truck rental and storage.

Jamal J. | Expérience générale |
Évaluation :

I paid extra for climate control ... Meaning inside the facility. It was always hot and stuffy. I told the manager an nothing was done about the whole 2months my belongings was there

Ethel M. | Expérience générale |
Évaluation :

My problem is with u haul in that 2 weeks in a row you didn't have the size trying suck that I wanted so you went up in size and price. That is what will make me go with another company rather than U

michelle f. | Premières impressions |
Évaluation :

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

Rg M. | Expérience générale |
Évaluation :

no comment

THERESA C. | Expérience générale |
Évaluation :

I was placed on hold several times for long periods of time. I rented another storage area on Saturday 5/4 and when I arrived with my belonging and ready to put them in in storage the unit was locked

Tara B. | Expérience générale |
Évaluation :

I Could only access my storage during business hours

Ethel M. | Premières impressions |
Évaluation :

Everyone was extremely helpful, kind and understanding. Thank you very much

Joseph W. | Premières impressions |
Évaluation :

I reserved a space over the phone but when I got there it was still being used. There was not another one available, so I had to find somewhere else. They didn’t seem concerned or bothered

adief a. | Expérience générale |
Évaluation :

Shanika J. was awesome she knows her stuff. she help us when we moved in to our storage unit and to move out. the team was a big help too.

evette l. | Expérience générale |
Évaluation :

The workers are very kind, and helpful.

fredrick p. | Expérience générale |
Évaluation :

Miss Joy showed more than enough concern about my needs. She was more than 100% professional at her job and I thank her very much as she motitasked in taking care of me and others.

KEVIN S. | Expérience générale |
Évaluation :

I appreciate Management and how well they handled any challenges I had with payment arrangements and customer service,Great!

Tara B. | Premières impressions |
Évaluation :

I went there 15 min after store opened. The line was almost to the door with just one person working behind the counter. I was there over an hour in the line just to get a storage unit.

KERRIE W. | Expérience générale |
Évaluation :

I've been renting with you for 17 years and I'm still renting only in a smaller unit price increases are understandable but after 10 years you would think I could be put on a rental freeze

Cynthia w. | Expérience générale |
Évaluation :

Thank y'all for a great service. Made it easy and convenient too!

Steven T. | Premières impressions |
Évaluation :

No bulb in storage unit. Could not gain excess to outsde unit. Poorly trained staff.

KEISHA G. | Premières impressions |
Évaluation :

It was a very bad experience for me I waited almost 30 minutes for a utility dolly to get put in the back of the truck then was assigned the wrong unit to store my stuff in very aggravating

Larry B. | Premières impressions |
Évaluation :

Great staff at the Riverdale Uhaul location. Clean trucks, nice atmosphere. The branch was busy from the time I walked in, and they served every customer on site and by phone with professionalism.

Edwin R. | Expérience générale |
Évaluation :

@

rico b. | Expérience générale |
Évaluation :

N/a

quevas h. | Expérience générale |
Évaluation :

A1 service!!!

Paris A. | Expérience générale |
Évaluation :

Poor customer service and I will not be using them in the future.

ERIC D. | Réservation |
Évaluation :

I had reserved a truck for 24 hours, when I went to pick up the truck, I was told I could only have it for 6 hours. My reservation was at 12:30, it took over an hour to process out. Unacceptable

jasmine s. | Expérience générale |
Évaluation :

Great customer service from staff!

Anita D. | Réservation |
Évaluation :

no problem at all. Thank you

sherry w. | Expérience générale |
Évaluation :

Very Professional Staff

CARLA P. | Réservation |
Évaluation :

Everything was great

Marie j. | Expérience générale |
Évaluation :

The facility did an excellent job I am more than satisfied with the service.

Kimberly G. | Expérience générale |
Évaluation :

The young lady who assisted me through the process was AMAZING. Unfortunately, I forgot her name to give her her deserved accolades, but she earned it.

innocenishea c. | Réservation |
Évaluation :

The entire staff was very helpful and pleasant especially Reecy. She was attentive and just overall excellent customer service.

Andrea W. | Expérience générale |
Évaluation :

I was treated bad from day 1. Paid online, got there, no unit, waited hours. No calls returned ever. Made payment arrangement. Then got email my unit sold & I owe money? Traumatic for a disabled vet!!

KATRINA W. | Expérience générale |
Évaluation :

The Manager is awesome, and very helpful, great customer service skills to each customer. But the young lady at the desk she as an attitude problem,I would give the business a thumbs up.

anya m. | Expérience générale |
Évaluation :

Rats damaged/poo & pee all over my property and I was not in the facility a whole month. I’m very disappointed in Uhaul at the moment. My family and I have already been through enough stress in home.

reginald t. | Expérience générale |
Évaluation :

the service was exellent the unit got mold on all my mattresses and furniture, but i was offered insurance more then once so shame on me.. so even though my things were damaged CS was great !!!

Tisha T. | Expérience générale |
Évaluation :

You'll are great! Thank you.

faith e. | Expérience générale |
Évaluation :

Very Satisfactory other than customers should have 24 hour access .

RODNEY T. | Expérience générale |
Évaluation :

I have tried to make an online payment. I have made several long-distance calls to this branch of Riverdale, GA. My account for unit 2042 has not been located by staff. How to pay?

Non reviews have been submitted for this location.

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