Customer Reviews for U-Haul Moving & Storage of Riverdale

4 508 évaluations

7242 Hwy 85   Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

(770) 997-5923

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 997-5923

7242 Hwy 85
Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CORINA C.  |  Premières impressions 
Évaluation :
5

Everything was good.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKEISHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suqueydis T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWANZIER H. 
Évaluation :
2

Dont Give people Rental Vans with the tank Completely empty. I barely made it to the Gas station. Fix the charger ports in the Vans/trucks. Obviously customers need to use their Gps to move so how will their phones stay charged when your giving out rentals with non-working charge ports.

Sherard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUQUEYDIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMONT E. 
Évaluation :
5

I had a very pleasant and friendly experience. Lakisha Terry was very helpful and friendly. I had a great and experience and would always prefer this location because of her AWESOME service.

RICKINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corona R.  |  Premières impressions 
Évaluation :
4

Keep up the good work

CHARLIE W. 
Évaluation :
5

The general manager was great!!!

SHIRLEY R.  |  Expérience générale 
Évaluation :
4

Tynisha was very helpful with a problem that happen. I was supposed to pick up a one way local rental, however the person did not returned the vehicle on time and the young lady that check me in can remember her name was helpful with allowing me to used one of there location personal truck and discount me on the mileage to return it and left instruction to Tynisha once I returned and she follow up on the instruction truly appreciated them going above for my rental thank you

CATHERINE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUELINE B. 
Évaluation :
5

Made a payment late. Was still locked out a week later

valerie m.  |  Premières impressions 
Évaluation :
5

Tynesha and the Manager at this location were very helpful

SAMANTHA B. 
Évaluation :
5

Everything great but the furniture straps, I wish y'all changed that part it's hard to lock in the furniture. I like the clip in strap.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy C.  |  Premières impressions 
Évaluation :
1

These people overcharged me then said I'll get a new receipt and a refund and still yet to receive it.

Raheem R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYA J. 
Évaluation :
5

No improvement needed. The entire process was smooth.

SHAQUAIL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONESIMUS M.  |  Expérience générale 
Évaluation :
3

I was looking for newer equipment.

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA J. 
Évaluation :
5

Lakeisha was awesome and provided excellent customer service. Happy Holidays UHaul

DEBORAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BYRON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONOVIA A. 
Évaluation :
5

It's was a smooth and easy process I didn't have a reservation so I expected some difficulty but I was pleasantly surprised..on top of that my price was lower than I expected and this only took 15/20 minutes to get my truck an that was only because of the line..

william F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

torrance W. 
Évaluation :
5

Tanissa on Highway 85 in Riverdale Georgia was great. I definitely appreciated the great customer service.

Danielle L. 
Évaluation :
5

Great service

DERRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Keisha Thank You She's the best

ALTHEA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
1

The 26 ‘ truck was very very dirty, the front windshield was cracked, the brakes went to the floor making the front end pull to the right when stopping, and the right side mirror Vibrating while driving. I rented the truck for 500 miles and it should have been serviced.

RONNIE G. 
Évaluation :
5

Everything was outstanding!

ANDRE H. 
Évaluation :
5

Courteous staff

khairiay A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

olie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE J. 
Évaluation :
5

Make Keisha the General Manager Fozzy needs to go

ALTHEA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille B.  |  Online Move In 
Évaluation :
3

The entrance door to unit need to be changed

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston S.  |  Expérience générale 
Évaluation :
1

Open on time

CHRISTOPHER R. 
Évaluation :
1

Waited 2 hours with a handicap child they wouldn't validate my quote Manager showed up tried again and saw quote and I was correct Meanwhile I had to experience 3 female employees sarcastic make fun of me

ITALA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rashad H. 
Évaluation :
3

I had to wait longer than expected to get my trailer connected. When I return after hours all of the spaces near the trailers were block so it was hard to find a place to park the trailer.

JOSEPH E. 
Évaluation :
5

The employees were very helpful and nice

ROBERT F. 
Évaluation :
5

The young lady who checked us in did a great job. She was informative and pleasant. The truck was clean and well maintained

SHAUNIECE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEQUILA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATRESSA J. 
Évaluation :
4

Pay more attention to detail....

AARON S. 
Évaluation :
3

Bien

JOHNNY W. 
Évaluation :
5

Just keep up the good work

GLENN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CANDREA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denniswise A. 
Évaluation :
3

over night drop off needs to be improved. did not know where to drop keys off and pretty much did a makeshify drop off

CHRISTOPHER L. 
Évaluation :
5

The customer service was excellent. The young lady that checked me out was awesome

KIMYETTA B. 
Évaluation :
3

I made a reservation for another location. Didn't find out until I arrived that the equipment was already rented out and the other on flats. I was told that if I drove to another location I would get an adjustment for miles. Tanisha did everything she could to make the adjustments and yet still was charge a regular rate. It's the system not the employees. I made the best of it

CORINDA G. 
Évaluation :
3

Business charge me a fuel charge, even though I returned rental with same amount of fuel that got upon departure.???

STANDFARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANAE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINETTA G. 
Évaluation :
5

Trank you

JACQUES P. 
Évaluation :
3

More trucks, the truck I wanted was in use and that caused me to be charged 207 in mileage,

MARCUS F. 
Évaluation :
4

People were GREAT. Truck was crap.

CAROLYN M G. 
Évaluation :
3

Hi volume hours need another check out person

CATHERINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUWOLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKUS I. 
Évaluation :
5

Everyone had excellent customer service

TALISHA F. 
Évaluation :
5

Joseph was courteous, helpful, and professional. I appreciate the quality service.

MONIQUE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTO O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALTHEA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO R. 
Évaluation :
5

Truck ran very rough.

DERSHA R. 
Évaluation :
5

Aucun

CHARLES S. 
Évaluation :
5

The truck had a very bad smell in it.

SHEKVIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shani c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS K. 
Évaluation :
2

make sure I get my rental for the day I reserve it and to not be charged for equipment I didn't have

DUANITA P. 
Évaluation :
3

Dolly was not in truck. Had to go back. Trucked parked in a place that was difficult to get out of. Woman at desk was ambivalent. Channels ( phone, web, in person ) were out of sync on details of reservation. Checking in on line saves the company time, but not sure it saved me time

Lance A. 
Évaluation :
5

Fozzy is wonderful! His helpfulness made the process easy, quick, and convenient. Happy to have done business here!

VAUTOISHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
1

Good Morning Ms. Coleman, Your response to the headache caused by changing my location without speaking to me directly was unprofessional, lacked reason and any empathy toward my situation as the customer. 1. As a customer who is looking to rent a truck for moving and knowing that said truck was only allotted a certain number of miles…why would I assume that it is not at the location I chose when I reserved it? 2. Why would I not choose a location that was not closest to my home as opposed to in another town (actually three towns over)? 3. If you “update” my reservation, that means you changed it. Not me. Why would you “update” my plans without speaking with me? That is unacceptable. 4. There was no text or voicemail to the number I put on my reservation for the truck. Think about this: If there was at least a text to this phone, I would not have been surprised and upset when I arrived at my “preferred” location. Impossible, right? 5. There was no option for a “secondary” location when I booked online. Soooo…it is unprofessional of you to email me…the customer…as if I did something wrong by going to the location where I was supposed to pick up a truck. 6. It is ridiculous to change what I booked online and then carry on as if I was really booking to get a truck from three towns over. 7. You are representing a multi million dollar company. Instead of sending me…the customer…that you did not verify a change with…on an unnecessary wild goose chase, you could have easily had a UHAUL employee from Riverdale, Georgia bring the truck to Lovejoy, Georgia. That was not my responsibility at 7pm when I arrived at my “preferred” location prior to my pickup time. That would be good customer service. Instead, Ms. Coleman, you are justifying causing me confusion, gas in my car, time of driving back and forth, etc. If this is your idea of good customer service, I am shocked and appalled. 8. Think about this, if I took an Uber to pick up the truck…what then? I guess I'd still be standing there and you would care less as a representative of Uhaul. 9. People live real lives and checking email while trying to move is not a priority. Perhaps you've never moved or never had a reason to rent a truck. Perhaps you've never reserved anything online and expected it to be what or where you actually thought it was going to be. Maybe you just work for UHAUL, but have no logic, reason or empathy for customers. I received stellar customer service from every Uhaul person I spoke with yesterday when I called. Yet, Ms. Coleman, I am disturbed and further upset by your lack of everything required to resolve this situation as a result of your response to me. The $193 I spent with your company probably means nothing to you. However, it matters to me. I should not have to go into detail with you about why I rented a truck close to my home. I planned my day around picking up a truck at my “preferred” location for a reason. I had many things to do. Your “update” caused more problems and more inconvenience than the ones I listed here. There should be something online that boldly states “You can choose a location, and give us your card, but we can ultimately tell YOU (the customer) where you are going to rent an actual truck from.” Ridiculous. Would you agree? We were up at 3am still loading a truck due to this decision you all made that I was obligated to pay for because my move was time sensitive. As the customer, my responsibility was to choose a location, pay for the rental and return the truck. I fulfilled my basic and reasonable obligation. Checking my email daily was not a part of the plan. Otherwise, I would have 1. Checked it to see where YOU wanted me to rent from, or 2. Made another decision about the company I rented from. What compensation are you offering for the inconvenience caused by the change I did not agree to?

Stenisa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAURUS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reginald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Very happy with customer service good equipment

DARNELL C. 
Évaluation :
4

Very Good, as a matter of fact Excellent over all.

STEVEN M. 
Évaluation :
5

I was highly satisfied with everyone.

DENA G. 
Évaluation :
5

The best team ever especially the one looks like my best friend. Thank you guys

ROSETTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B. 
Évaluation :
5

Ms Lakeisha and her crew are very thorough when it comes to moving stuff. They make rental process easy and painless.

VINCENT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEVIS A. 
Évaluation :
5

Letting the customer know about the gas in the truck. I rented three times this month and the gas gauge was so far off than what was told at the counter is discouraging. I was never told to drive the truck off of the hill and let it sit for five minutes until I went in to complain. I feel that the employee should go and get the truck and bring it around to the customer. Really disappointed.

MEVIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENA H. 
Évaluation :
5

Nothing. Fozzie made this by far my best U-Haul experience ever.

JOSEPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALIK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detrochet C.  |  Online Move In 
Évaluation :
5

I've used this location monthly for over a year and have always been very happy with the polite service and availability of rental trucks.

Tom B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANTRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEKA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marva N.  |  Premières impressions 
Évaluation :
5

Excellent

sarah r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn f.  |  Premières impressions 
Évaluation :
5

The woman that helped me was really nice and efficient at her job. I super appreciate the great business!

Brittany M.  |  Premières impressions 
Évaluation :
5

Thank you for your business. We were satisfied.

Rondah P.  |  Premières impressions 
Évaluation :
1

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

Jean b.  |  Premières impressions 
Évaluation :
5

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

shani c.  |  Premières impressions 
Évaluation :
1

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Shamika M.  |  Online Move In 
Évaluation :
5

Service was great and professional

Joan B.  |  Premières impressions 
Évaluation :
1

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

michelle f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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