Customer Reviews for U-Haul Moving & Storage of Riverdale

4 391 évaluations

7242 Hwy 85   Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

(770) 997-5923

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(770) 997-5923

7242 Hwy 85
Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHAUNDA D. 
Évaluation :
5

Be honest about gas usage. I returned the truck on the gas level that they told me to ,and I was still charged for gas.

Seqouia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Expérience générale 
Évaluation :
5

Great people and a nice place. Easy in and out and my fees were exactly what I thought they would be before I arrived. No surprises.

Roy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEDINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELICIA G. 
Évaluation :
3

I initially rented a 15' truck, and was told I had to take a 20'. Once arrived, I was told I would be driving a 26' truck, without notification. Much more truck and gas needed. The agent (Lakeisha) was professional, and attempted to assist.

BRIAN D. 
Évaluation :
5

I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.

linda w.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE...THE MANAGER IS SIMPLY AWESOME AND THE STAFF QUITE PROFESSIONAL & COURTEOUS💥💥💥💥💥

PRINCE S. 
Évaluation :
4

A smiling face from counter agents. However, they were professional.

TRACEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY L. 
Évaluation :
5

Keisha Thank You

ALTHEA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHNEQUA B.  |  Expérience générale 
Évaluation :
5

lovely staff.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria K. 
Évaluation :
5

We got where we needed to go and the truck was great. Only issue was communication on the moving pads. We thought it was a purchase not a rental. But we had so much going on it may have been explained.

MELANIE T. 
Évaluation :
2

The Customer service Manger in Riverdale Ga. I think her name was Tameka had such a nasty and unprofessional attitude. Didn't check to see if the store in which I was dropping the truck off. Would be open. And it wasn't. Had to wait for a long time on the phone to make cooperate Customer service aware of my issue. Horrible experience. Will never go back to that Riverdale uhaul store.

GLENDA W. 
Évaluation :
1

Had to take an Uber to two different places because they didn't have the truck we reserved . We just started a moving company and we were going to use uhaul till we bought our own trucks and with all that happen we are second guessing ourselves.

DUSTY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY K.  |  Expérience générale 
Évaluation :
4

The process was longer than expected, the job was well done 👍

Vanessa J. 
Évaluation :
5

Very nice staff. Truck was clean. Easy reservation was fast and convenient. Thank you Uhaul family

LA'JANAI W. 
Évaluation :
5

Absolutely nothing staff and customers are welcoming and generous I had left my wallet on the back of the truck I returned and that customer let me turn their truck right behind mine took the initiative to drop my wallet in the key drop box the following morning I will sing everything was still intact cash included. In humble appreciation.

Zena H. 
Évaluation :
3

My unit was not lit at all. Other than that it was fine.

STEFANYE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanelle g.  |  Expérience générale 
Évaluation :
3

Fuzzy was great; however, I was in a truck that should have been a recall.

JACQUELINE R. 
Évaluation :
5

It was great! The truck drove and handled very well!!

TOKEISHA J. 
Évaluation :
4

I know it can't be help most times, but the wait in line once you arrive at the store. Customer service was excellent especially the night crew.

ALFRENDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEKA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole R.  |  Expérience générale 
Évaluation :
5

Everything went smooth no issues no problems. The process was quick and easy, I would definitely continue to rent a truck from U haul.

KEECHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH S. 
Évaluation :
5

Both of the associates that worked that day were very kind, courteous and attentive to the customers. I overheard that they had a callout that day but they were very attentive to their customers and apologetic for any extended wait times. The van I requested was ready and waiting for me when I got there and the check out process was a breeze. I really appreciate how they handled my experience and how they continued to provide great service despite being short handed. Thank you so much!!

Beverly W. 
Évaluation :
1

Staff

BRIDGET H. 
Évaluation :
1

Not enough people to supply demand. I know it's riverdale but best/ friendly personnel would help the long lines stay calm. The location tried to over charge my mother-in-law we had a card saved on file they said we couldn't use it so I was charged then when I dropped off the truck they tried to charge my car again. Won't use this location again

LADORIAN K. 
Évaluation :
5

Changed mileage and charged me for over 100 extra miles when I made 3 trips within 8 mile radius of the location and when I call they place you on hold then hang up

Michael G. 
Évaluation :
1

I Brought back truck in exact same condition and still was charged an extra 11 $

DIANA P. 
Évaluation :
5

Manager Tamera Hendrix was very nice and super helpful! She genuinely cared and even took the time to check out the Truck and verified the Truck was running poorly and would not safely drive back to Canton Georgia. I really appreciate her Professionalism and Courtesy.

KEVIN B. 
Évaluation :
1

Hire people with effective respectful communication skills and mature adults Stop hiring these young millennials especially Demetrius Forde with his disrespectful tone in addressing our concerns of which we were told by Lakeshia to reach out to . I don't like the process where uhaul went in my account 3 separate times putting money on hold without my permission. I should have been notified VERBALLY , not reading when it comes to myyyyy money. I am not talking about this anymore, because it was resolved last night 9/14/2021 via rep at 1800gouhaul, unless I was scammed on that..

ROSETTA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Love, love, loved the professionalism of her customer service. Thanks

THERESA P. 
Évaluation :
5

Check time of pickup and be on time…

PATRICIA G. 
Évaluation :
5

Excellent service à la clientèle

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
2

Upon time to retrieve my rental I arrived to do my self checkin at 7am and the facility failed to update my reservations to 24/7 so I am able to retrieve my vehicle. I spent 30 mins on the phone with the customer service team whom could not locate a vehicle for the current time ending in me having to wait 2,5 hours to move because I had to check in with the store once opened.

TANISHA J. 
Évaluation :
2

U-Haul changed my reservation from 24 hours to 12 hours. They ushed the return. I did not appreciated the change because I did not get finished with my task.

JOHN-DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYATTA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LATASHA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

I appreciate you so much everything was great I can't see anything you can do to make it better it's already great thanks for your service

SILVANN B. 
Évaluation :
2

I was charged for items I did not receive and have gotten no response regarding rectifying the issue

ASIA M. 
Évaluation :
5

Superb!

Herbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER W. 
Évaluation :
5

Great customer service Kisha or Lakisha goes above & beyond.

KEISHA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

The check out process is extremely long when depending on cellular signals.

RAY B. 
Évaluation :
5

Very nice General Manager. He helped me forget about the struggles I went through in the road.

DAVID S. 
Évaluation :
5

I have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.

Sylvia W.  |  Expérience générale 
Évaluation :
5

Great customer service! Ms. Lakeisha took good care of me. I drive all the way from Union City to get the service id rather spend my money getting!

DERRICK J. 
Évaluation :
5

Great Service

JOSEPH G. 
Évaluation :
5

Everybody was courteous and helpful.

BENJAMIN D. 
Évaluation :
3

I answer “no” to staff being helpful because I had to speak up after a woman came in after I was standing in line and was was waited on before me. Once I went to the counter, the staff was very helpful and personable

CATHERINE R. 
Évaluation :
4

The facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.

HERMINA Y.  |  Expérience générale 
Évaluation :
5

At this time there's nothing. Customer service was AWESOME from beginning to end RECEIVING &RETURNING!THANK YOU!,LOUIE&the woman that checked my RETURNðŸ'¯

SONYA L. 
Évaluation :
5

Great service always

ANTHONETTE H. 
Évaluation :
4

Overall service was excellent, Everybody went above and beyond to ensure that the customers were happy with the service.

Colin W. 
Évaluation :
5

The store was under manned. It took too long to get the trailer. The manager was extremely friendly and helpful.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie q B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMESHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShaundra B. 
Évaluation :
5

The staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the best

Wyvenne R.  |  Expérience générale 
Évaluation :
5

staff very helpful and professional, just want to say Thanks

craig J. 
Évaluation :
3

Gas tanks are purposefully left at 8/10 full hoping the renter will fully fill tank to 10/10 full, thus gaining U Haul a free few gallons. Attendant tried to charge me for rented equipment, car tow dolly hook up.

Edward M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVESTER B. 
Évaluation :
3

I was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a 10 $gift card and/or credit that I never received. No worries I'll think twice before I use UHAUL again.

Toni R S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSIANO D. 
Évaluation :
5

Everything news great, just wish the cost was cheaper. But outside of that, I had a great experience.

CLARICE P. 
Évaluation :
5

Customer service was excellent

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMERON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEMEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGETTE B. 
Évaluation :
3

I rented a van @ 3 pm, and by 11 pm, a tire blew out & I was on the side of a dark highway upset, exhausted, & very hungry. This agency is large enough & should care enough to check the tires of ANY rented vehicle & make certain the tires are operational & have the proper amount of air and/or tread on them.

YUPINE D. 
Évaluation :
5

Everything went smoothly from beginning to the end.

WAYNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKITA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE W. 
Évaluation :
3

The truck didn't ride good

CAPRENA L. 
Évaluation :
5

N/A….. you're customer service was outstanding! Laquisha, is an amazing asset for your organization!

EDWARD H. 
Évaluation :
4

The trucks are always somewhat clean-they could truly do much better cleaning especially with the pandemic situation (black used masks were left in the truck!). Also the dash board had spills of some sort of liquid and serious mechanical overhauls need to be completed before renting trucks out. Staff was pleasant & accommodating.

DENISE T. 
Évaluation :
2

Don't change the rental time period without letting customers know next time

Michael S. 
Évaluation :
5

My experience went as smoothly as possible!! This is a great location with great customer service!

DAREICIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verna S.  |  Expérience générale 
Évaluation :
4

Employees/desk person is very rude and unprepared to work publicly in customer service. This lady needs training, badly

MARVA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

I love this location Keisha Semaj Ms Mosley Thank You

ALTHEA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

How is it that the cargo vans and the trucks say19,95 but after processing fees it goes up to almost 60 dollars that don't make no sense at all

NIKITA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shateena T. 
Évaluation :
1

Train employees and manager to learn to treat customer with respect. Manager does not know how to treat customers , and talks to customers as if they are nobody !

Fernando M. 
Évaluation :
5

Good and caring employees

JOMBO I. 
Évaluation :
5

Awesome experience! Store and equip were very clean, staff was courteous, friendly, knowledgeable and very professional.

BOBBY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaSonya P.  |  Expérience générale 
Évaluation :
5

Thanks

Ciara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marva N.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and respectful

SAMUEL S.  |  Expérience générale 
Évaluation :
5

Excellent

sarah r.  |  Premières impressions 
Évaluation :
3

Everything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid 84,50 $ for 8 days. Just didn't seem right, especially in these times today

billy a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn f.  |  Premières impressions 
Évaluation :
5

I’m happy to say that when I retrieve my things from storage there were no rodents or bugs

Patricia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janine nicole s.  |  Expérience générale 
Évaluation :
5

The woman that helped me was really nice and efficient at her job. I super appreciate the great business!

Brittany M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janine nicole s.  |  Premières impressions 
Évaluation :
5

I believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.

parcede c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B.  |  Online Move In 
Évaluation :
1

Takes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.

Keturag G.  |  Expérience générale 
Évaluation :
2

Inventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).

Keturag G.  |  Premières impressions 
Évaluation :
1

I paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.

kimalya c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

regine s.  |  Expérience générale 
Évaluation :
5

I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!

monique b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Staff was wonderful went above and beyond for me

Whittnie T.  |  Premières impressions 
Évaluation :
5

Excellent experience overall

David S.  |  Premières impressions 
Évaluation :
2

Overall terrible experience

Corlis S.  |  Premières impressions 
Évaluation :
5

Thank you for your business. We were satisfied.

Rondah P.  |  Premières impressions 
Évaluation :
1

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid 20 $for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

Jean b.  |  Premières impressions 
Évaluation :
5

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

shani c.  |  Premières impressions 
Évaluation :
1

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Shamika M.  |  Online Move In 
Évaluation :
5

Staff was friendly and accommodating

Toni R S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyvenne R.  |  Premières impressions 
Évaluation :
5

Service was great and professional

Joan B.  |  Premières impressions 
Évaluation :
1

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

michelle f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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