You need to have night workers for when people need to return the trucks.WANDA A.
Customer Reviews for U-Haul Moving & Storage of Riverdale
Pour nous contacter
Bronx, NY 10463
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 8h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CARINAESTHER T.
Le client n'a pas laissé de commentaire.jean B.
It's a great operation.Lucas B.
Check the AC (Air Condition) is not working the way it should beâ€¦JIMMYMACI A.
Le client n'a pas laissé de commentaire.DELEY L.
Le client n'a pas laissé de commentaire.LUIGJ P.
To inform people about the highways to go and not to go.LAWRENCES B.
Le client n'a pas laissé de commentaire.TRISTANBEECHER C.
only complaint disorganized with directions of picking up the trailer it took us an hour to get to the trailer.ISMAEL F.
Le client n'a pas laissé de commentaire.EDWINU M.
GREAT VALUE AND CUSTOMER SERVICEPedro Augusto M. | Premières impressions
My credit card information was charged for someone else's storage unit. They never explained what happened to me and didn't follow-up about how my card was used despite multiple calls.Olivia A. | Expérience générale
We were trying to upgrade the truck we needed after just renting it and the system shut down. So we weren't able to get the bigger size truck that we needed. Other than that everything was good.DAVIDR H.
The agents working the front desk are excellent! However, the van we rented this evening smelled and the windshield was dirty on both the inside and outside. There was no water in the engine reservoir to spray so we used our own paper towels and spring water.BONNIEM M.
Le client n'a pas laissé de commentaire.NANA III O.
Good serviceJesus H T.
Le client n'a pas laissé de commentaire.YANIEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Jimmie R.
The staff here are professional, very cautious and great helpMOISES S.
Le client n'a pas laissé de commentaire.STEVEN P.
Really nice and helpful staff especially the man who checked back in my truckMARK S.
There was a mechanical issue with the truck. The staff was extremely helpful and pleasant.GAMALIER A.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Darnell T. | Expérience générale
Le client n'a pas laissé de commentaire.ALKHAALIQ M.
Le client n'a pas laissé de commentaire.MARTIN C.
Le client n'a pas laissé de commentaire.Joanne G. | Expérience générale
Le client n'a pas laissé de commentaire.CINDYT R.
Le client n'a pas laissé de commentaire.LETISHA M. | Expérience générale
Le client n'a pas laissé de commentaire.RAQUEL S.
Very nice but staff I'm store are so slow. Waited in line for over 25 minutes every time I was in there. The guys who took truck were very nice and helpful because the lady in store just said â€œdrive it in backâ€ no other instructions were provided. Then she didn't know how to return supplies. They were nice just disorganized and overwhelmed byStacey F.
Le client n'a pas laissé de commentaire.ANGELJ A.
Truck broke down waited 8 hours , horrible service.BERNADETTEDREAMA P.
A friend of my daughter's recommend Ubox to help me with my moving. Well it was the best thing that could have ever been recommended to me. It was fast, easy and hassle free. I've never been more satisfied and I would definitely use this service again. Thank you Ubox!!! .Catherine S.
Arrived after store hours so unable to rate other areas.MARILYN P.
230 w 230th stJOEL R.
Le client n'a pas laissé de commentaire.DAVIDMICHAEL M.
The staff was extremely friendly the rental process and check out were extremely quick.BONNIEM M.
Le client n'a pas laissé de commentaire.ISRAEL F.
Le client n'a pas laissé de commentaire.PHYLLIS H. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.Kim M.
Le client n'a pas laissé de commentaire.Edy S.
Le client n'a pas laissé de commentaire.ANDREAM S.
Le client n'a pas laissé de commentaire.Joel L.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Angela T. | Expérience générale
The inside of the trailer was coded with dried muddy dirt which we had to clean.LAWRENCEA A.
Le client n'a pas laissé de commentaire.DANIELA B.
Le client n'a pas laissé de commentaire.Carina A.
Le client n'a pas laissé de commentaire.NEUDY S.
Le client n'a pas laissé de commentaire.RUTHEDNA F.
Le client n'a pas laissé de commentaire.KEVIN G.
It was not clear where to return the trailer when I arrived at the facility. I had a very unfortunate experience when I attempted to return the trailer to the 23rd Street location in Manhattan. I had arranged in advance with U-Haul that I'd be returning it there, and my contract stated the trailer would be returned to Manhattan. When I arrived, a woman working there said they were not expecting a trailer and directed me to wait. After several minutes, a gentlemen by the name of Allister McQuilkin (identified on his Uhaul badge as owner) informed me that they have no room and would not accept the return of the trailer. He said he already spoke to his general manager and was told not to accept the trailer. He suggested I try the U-Haul facility on 230th Street, which I did. They were able to accept it. This was a totally unacceptable situation. There was clearly a communication issue at U-Haul and the 23rd street location in Manhattan should have done whatever they needed to do to accept the trailer, and deal with it. Instead, I was seriously inconvenienced. I would urge anyone to search for alternatives to using U-Haul, and if they had to rent anything from U-Haul, to not consider the 23rd street location in Manhattan.DAVID D.
It's a bit hard to find things if you don't know where they are - the right row of trucks, where to get blankets, etc. More signage would help a lot.Nathan W.
The gentlemen who directed me to the drop off area and unhitched the trailer were excellent. I was in and out in less than 5 minutes.Richard F.
The windshield was dirty on the inside and hard to see at night from on cooking headlights. Must do a better job cleaning the windshields, such a major safety hazard. Also the app needs to be improved, couldn't pick up vehicle via mobile. Had to go inside and get counter help. Also returning on the app after hours wasn't working. Kept asking me to record mileage and take pictures. After 20 minutes of trying, I gave up and left it like that. Hope I don't get charged extraMARCOANTONIO P.
The trucks can uses a quick wash and interior wipe downROCCO JR B.
Have a line for reservationsChrisitina D.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.Derrick D. | Premières impressions
Le client n'a pas laissé de commentaire.HAROLD E.
Le client n'a pas laissé de commentaire.LUISJOSE L.
I travel past at least 3 other U-Haul rental places that are closer to go to this one because it never disappoints!PATRICIAANN W.
My assigned drop location was different from my online uhaul/share. You guys screwed it up and cost me an extra 3 hrs of being stuck in a rental I couldn't drop off. I'm an excellent customer of yours who spends thousands a year and I will not recommend you to anyone againCein W.
Honestly so easy and simple definitely would prefer this location. Would definitely recommend to anyone !JOSEBRANDON H.
Todo excelente. Muchas gracias x sus servicios. De maravilla. 6 estrellas le darÃa si las hubieraFRANCISCOA F.
Truck was new. Truck was clean. Truck was great. Great experience. Could not be happier. Feel free to call me. Would rent again. Thank you.DANIELWILLIAM T.
Accurate pricing instead of adding a fuel fee for no apparent reason instead of refunding the mileage that wasn't used .BENJAMINCORIE V.
Le client n'a pas laissé de commentaire.Daniel R.
The 230 east 230th location team,Nadia and Rebecca was most welcoming and very helpful.COURTNEYIVOR ALA G.
Le client n'a pas laissé de commentaire.JOSEHERNAN P.
Le client n'a pas laissé de commentaire.RANDI L. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB R.
Wonderful customer service from the moment I arrived and was greeted by the lady at the front desk to the guy that assisted me with the equipment picking up and returning it. Awesome service.DEVON J.
Highly recommend early check-in. The line was long.Brando L.
Staff should be helping customers instead of standing aroundDANNY N.
I have been using this facility for years and it has remained It's high standards.CAROL G. | Premières impressions
Le client n'a pas laissé de commentaire.WANDAY D.
Le client n'a pas laissé de commentaire.EDWINO N.
Le client n'a pas laissé de commentaire.Marcos V.
The only thing was that the need to be coordinated in what vehicle they have available or not. Because, they were people with reservations and when the counter set up every thing to pick up the cargo van it was not cargo van yet. But only i saw this happening this past weekend over there. MerciGLORIANNY P.
Inform customers before arrival maximum hours for rental allowed and not at the counter Eg. I rental for 24 hrs he told me no maximum is 8 hrs for today if not additional Fees. $$$ CRazyMARGARETTVIVIENE T.
Le client n'a pas laissé de commentaire.WINSTON S.
Wasn't available for self checkout. Had to wait about 30 mins for a van but everything else was perfect.ROBERT C.
Le client n'a pas laissé de commentaire.RACHELMARIE L.
Le client n'a pas laissé de commentaire.Clint B.
I confirmed on line and it took an hour for me to get my rental I didn't receive everything ordered and I was charged a 75 $non return fee for furniture padding that I did not receive . Because they didn't have any when I was finally check inâ€¦ no I would not recommend this location.. hopefully I will never have to use this U-Haul again and I want my money back that was falsely taken from my credit cardSteyvon F.
Le client n'a pas laissé de commentaire.MELVIN M.
Le client n'a pas laissé de commentaire.REILYB C.
My uncle got cut by a damaged fender on trailer it's a hazard and should fixed immediately he had to her stitches.Robin S.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.JENNIFERPETERS T.
Le client n'a pas laissé de commentaire.HERUBEL P.
called me 4x telling me i never returned the truck, which i did on time. then they found it and next day called me again telling me it never returned. then told me i wouldnt be charged. then charged me extra days for the days they couldnt find the truck they lost.TEDDIESUE K.
Le client n'a pas laissé de commentaire.SHALENIE R.
Good morning everyone...the cargo van that i rented so well maintained and clean and besides that great customer service...thank youROBERTR A.
Le client n'a pas laissé de commentaire.VICTOR P.
Le client n'a pas laissé de commentaire.JUANJ F.
Le client n'a pas laissé de commentaire.Jose L C.
Air conditioning was no working,truck need alignment.FERNANDO L.
Le client n'a pas laissé de commentaire.RODOLFO V.
Le client n'a pas laissé de commentaire.francisco G.
Le client n'a pas laissé de commentaire.HAISSELM B.
Le client n'a pas laissé de commentaire.Ana L.
Le client n'a pas laissé de commentaire.Sophia H.
took way too long to check me in even though I had a reservation - I stood with the check-in person for >20 minutes. The scan of my license didn't work.DIETRICHC K.
Our location moved from 125th street area all the way up to the Bronx, which was frustrating but we had known that would be a possibility when we booked the truck. Upon arrival, however, we had to wait in line for 90 minutes and re-complete forms I had already completed online in advance. Apparently the "system" wasn't working and had to be rebooted, which caused the delays.J D.
Everyone on the staff were great.Melody V. | Expérience générale
Le client n'a pas laissé de commentaire.Lourdes R. | Expérience générale
Le client n'a pas laissé de commentaire.david g. | Expérience générale
Staff was fantastic and facility was convenient and well maintained. They went above and beyond helping me drop off my truck and rent a monthly unitRyan M. | Premières impressions
Thank you uhaul for holding my stuff in storage for 3 years. i apperception your business. i never had a problem when i had to come get my stuff the facility was always clean and even when i was late sometimes they always had patience and waited on my payments. i had a very good experience. i used the uhaul storage space on 230th street in the bronx.shadella h. | Expérience générale
IF YOU DONT CHARGE LESS FOR THE MONTH OF FEBRUARY I SHOULDNT HAVE TO PAY FOR MOVING OUT THE DAY RENT DUE. You're there to keep my things safe not to manage my life. Your staff treats your guests with disdain and condescendingly… with snarky comments under their breath… never will you ever get my business again… Jeff!joao c. | Expérience générale
The 2 elevators are frequently out of order with no management available to assist after office hours. During summer, the floors become extremely hot with no air circulation or cooling making it a hazard when moving items in or out of the facility. No consistency in staff behavior, Some are excellent while others might need coaching and there is no visible management leadership throughout the facility. Compared to Cubesmart, I rather pay for limited access to a clean, cooled and well managed facility than to pay U-Haul for inconsistent access, poor service and no management accountability.Jensey C. | Expérience générale
Everyone was very nice but special Thanks to Adan for being very helpful with my husband .Fatima S. | Premières impressions
Le client n'a pas laissé de commentaire.ayotunde j. | Expérience générale
Le client n'a pas laissé de commentaire.Ramon A. T. | Premières impressions
It was goodTyvonne D. | Expérience générale
Overall my experience was great , amazing customer serviceJennifer C. | Online Move In
We didn't move out it is your company mistake. Then you want me to pay more for a storage I have had for over 20 years. I would like to talk to corporate. You people in uhaul are aways having an issue. You have some workers that are very helpful like the woman named Margareta in 230 location. The mangers and cleaning staff need to go to a class for customers service. I'm going to call the mangers tomorrow and I hope I get they can get there act together. It's sad to have a company only about the money.JOSE R. | Expérience générale
First of all the staff was very helpful and friendly The facilities was clean. And my storage unit was secured and the access was very convenient. Special thanks to staff members.Louis A. | Expérience générale
Le client n'a pas laissé de commentaire.NORA B. | Premières impressions
Le client n'a pas laissé de commentaire.Ulysses C. | Expérience générale
Extremely expensive..Maria A. M. | Expérience générale
Le client n'a pas laissé de commentaire.MELVINMONROE W. | Expérience générale
Le client n'a pas laissé de commentaire.JON S. | Premières impressions
5 strasAlexandra R. | Expérience générale
MerciPorfirio N. | Expérience générale
Le client n'a pas laissé de commentaire.CLAUDETTE S. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy B. | Premières impressions
Elevators were slow, and sometimes did not work effectively. Communication about this was poor. I was unclear about what the access hours were and if they differed from the store hours. This often resulted in not being able to access my unit as frequently as I wanted.BRIDGETT P. | Expérience générale
Le client n'a pas laissé de commentaire.Brian C. | Expérience générale
Le client n'a pas laissé de commentaire.Aimee T. | Premières impressions
Le client n'a pas laissé de commentaire.claudine a. | Expérience générale
Horrible experience .....was told one thing and it was another.....I agreed to a 50 cleaning fee and they charged me 150Michael R. | Expérience générale
Le client n'a pas laissé de commentaire.padilla p. | Premières impressions
Fecha de mudanza fuè 6/15/21Maria A R. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory T. | Premières impressions
Had a large unit here for a couple years, always clean, safe and secure. Staff is well attentive and professional at all times.cory r. | Expérience générale
The only issue we having is that the elevator broken along so what is to go up in the room or couldn’t go up couple of days that’s the only issues we haveMOHAMMEDZ K. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew C. | Online Move In
Le client n'a pas laissé de commentaire.Daniel R. | Online Move In
Excelente servicio en todo sentidoRUBEN F. | Premières impressions
I have been a customer for the past fours years. For the most part the staff is good but they are always on the phone and it takes forever to get service. Sometimes there are two people but it is still a long wait. Otherwise I had no problems. I would use the facility again.andrea a. | Expérience générale
Es los mejorYajaira F. | Expérience générale
Le client n'a pas laissé de commentaire.LISA Y O. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole C. | Expérience générale
Staff is very helpful, Jerry thank you very much.CARLOS R. | Expérience générale
En cuanto a las luces en el area k me encontraba las lámparas se apagaban y tenía k estar caminando unos pasos fuera de mi storage para k la luz regresaba y solo pasaba de ciertos cubículos hacia atrás, espero se corrija en el area 45?? Adelante y demás de tener el mismo problema.DORIS I M. | Expérience générale
Le client n'a pas laissé de commentaire.DOMONIC P. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE D. | Expérience générale
ExelenteJENRRY JOEL S. | Premières impressions
All the U haul employees I dealt with were courteous and professional.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.SONIA G. | Premières impressions
Le client n'a pas laissé de commentaire.Jayquon B. | Premières impressions
Awesome sauceNafeesah A. | Premières impressions
Nordelee(check-in receptionista) was well informed, courteous, charming & very attractive(if that's OK to write) One unusual observation: Rented vehicle should have completely full gas tank. It's a nuisance trying to calculate the exact volume of gas required for return. A full tank solves the problem...But, I sense U may have a business reason for your gas policy.JAMES H. | Premières impressions
The only problem was my storage unit was damaged when I rented it. I told the customer Service Agent about it. I told her I am not one who complains about anythingsWILLIAM V. | Expérience générale
Le client n'a pas laissé de commentaire.Maria A. M. | Premières impressions
To be honest the management was excellent and staffs are very very friendly, and am sure that many of my friends will be visiting you soon because am non going to stop telling them how good you guys are I really appreciate your staff and manegement ones again thanksHAGIEE T. | Expérience générale
Le client n'a pas laissé de commentaire.Crisel R. | Expérience générale
Had an issue with card & pin number,it was 8:00 PM and couldn't contact anyone,after 27 minutes I figured it out with the card,the pin never worked.Rene M. | Premières impressions
The agent was very helpful. I had a problem with billing because my credit card number was compromised, and the agent understoodRUTH S. | Premières impressions
Le client n'a pas laissé de commentaire.AMY L. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie R. | Premières impressions
Le client n'a pas laissé de commentaire.DONNA B. | Premières impressions
Le client n'a pas laissé de commentaire.Taziah T. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey R. | Premières impressions
Dulce was excellentMiguel A. H. | Premières impressions
Le client n'a pas laissé de commentaire.IOVONNAY M. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS R. | Premières impressions
Nordialee Gordon is the cashier that checked me in and it was one of the worst experience I've ever dealt with in such a established business place. She need to go read up About customer service a person with the attitude she has should stay in the back of your business she's not a front desk type material.DONNAVON CLIFTON C. | Premières impressions
Todo muy bien...JOSE S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn M. | Expérience générale
Staff were extremely busy so there was a line- but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!Pam M. | Premières impressions
Le client n'a pas laissé de commentaire.Bridget A S. | Premières impressions
I was in a huge rush and the staff was amazing. I'm very happy with my choice of UHaul again.John C. | Premières impressions
Le client n'a pas laissé de commentaire.DENNISJOSEPH P. | Expérience générale
Le client n'a pas laissé de commentaire.BRYAN A. | Expérience générale
The best storage facility in the Bronx!! Very secure, temperature controlled units and full insurance for your valuables.JUANITA B. | Expérience générale
Le client n'a pas laissé de commentaire.SHIRA S. | Expérience générale
Ms. Nordialee Gordon was so informative about the whole procedure and very patient. My mother has a unit with this company for years and we have been very satisfied with their services. I would recommend this company to my friends and family.Melody V. | Premières impressions
MerciDANNIE S. | Expérience générale
Le client n'a pas laissé de commentaire.janett a. | Expérience générale
Clean and safe place. Staff is very professional and polite.Yennely T. | Expérience générale
Le client n'a pas laissé de commentaire.ANNETTE N. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn M. | Premières impressions
Le client n'a pas laissé de commentaire.Shauna Gay C. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICK G. | Premières impressions
Le client n'a pas laissé de commentaire.Vivodh A. | Premières impressions
Very good everyone sad super helpful and friendlyCamille C. | Expérience générale
Le client n'a pas laissé de commentaire.CURTIS T. | Premières impressions
Over chargingAvanti M. | Premières impressions
Le client n'a pas laissé de commentaire.Mohammed K. | Expérience générale
Extremely professional, clean, helpful staff, friendly, etc. It was almost a bit sad to leave.gary c. | Expérience générale
The girl in the night time for the rent unit there she is super nice . She have a lot customer service.gonzalo l. | Premières impressions
Le client n'a pas laissé de commentaire.Siita K. | Premières impressions
I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at 70 $per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.Robert I. | Premières impressions
Le client n'a pas laissé de commentaire.CECILY M. | Expérience générale
Need more customer help the wait was a little longingrid S. | Premières impressions
I’ve had the unit for over ten plus years and nothing but good things to say .. great service fast and reliable... thank you guys so much...RAFAEL J. | Expérience générale
elevators sometimes were out of order.David F. | Expérience générale
36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.ROBERT F. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE MARIE D. | Expérience générale
Thank you, u-haul, it was a great experience doing business with you !LEON M. | Expérience générale
Le client n'a pas laissé de commentaire.SUHEIL F. | Expérience générale
The staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.Marci H. | Expérience générale
My personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!SUSAN B. | Expérience générale
The staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!CLAUDE JR A. | Expérience générale
Le client n'a pas laissé de commentaire.Domingo R. | Expérience générale
Rebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We're coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).CECILY M. | Premières impressions
Le client n'a pas laissé de commentaire.OLGA H. | Expérience générale
you should give a lower rate for 4rooms combinedAJAY S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
The staff was great always answered any questions that I asked would recommend to anybody that need storage and rentalAbdelkrim A. | Expérience générale
Le client n'a pas laissé de commentaire.NORMA R. | Expérience générale
Le client n'a pas laissé de commentaire.KWANDA J B. | Premières impressions
Elevators not working, entrance gates not working. InsaneHarry W. | Premières impressions
You Guys Really Deserve All Those “Yes”’I Checked Off To.Ryan P. | Expérience générale
Le client n'a pas laissé de commentaire.Lauren C. | Expérience générale
May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.DARIA P. | Expérience générale
Le client n'a pas laissé de commentaire.MARK H. | Expérience générale
Le client n'a pas laissé de commentaire.ESMERALDA M. | Premières impressions
Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.ELIZABETH D. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE A. M. | Premières impressions
Le client n'a pas laissé de commentaire.Shadi M. | Premières impressions
Our experience was great, will definitely recommend to other people. ThanksJohn J. | Premières impressions
Le client n'a pas laissé de commentaire.NOREEN L. | Expérience générale
Le client n'a pas laissé de commentaire.NYDIA V. | Expérience générale
U-Haul??? More like U-da-best!michael l. | Expérience générale
Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.luis A. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos E R. | Expérience générale
Le client n'a pas laissé de commentaire.Julio D. | Premières impressions
Le client n'a pas laissé de commentaire.KIM C. | Expérience générale
Le client n'a pas laissé de commentaire.Karina H. | Expérience générale
My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the timeKORIDON S. | Expérience générale
The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.jordan b. | Expérience générale
Alexa thank you very muchCarlos E R. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan P. | Premières impressions
I stored for 4 years and all was good. Thank you.GLADYS R. | Expérience générale
Le client n'a pas laissé de commentaire.Donald S. | Premières impressions
Le client n'a pas laissé de commentaire.Leonel V. | Premières impressions
The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.steven x. | Premières impressions
The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Excellent service à la clientèle.HOI C. | Premières impressions
Le client n'a pas laissé de commentaire.christian g. | Expérience générale
I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.andrea a. | Premières impressions
Le client n'a pas laissé de commentaire.Jane M. | Expérience générale
Le client n'a pas laissé de commentaire.Isabel R. | Expérience générale
Well organized, clean place and nice staff.Horatio D. | Expérience générale
Great costumer serviceLUCIA Q. | Premières impressions
Everyone is very nice and the facility is always cleanLucia Q. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOSE R. | Expérience générale
Le client n'a pas laissé de commentaire.Mohammed K. | Expérience générale
Le client n'a pas laissé de commentaire.Wilmary D. | Expérience générale
Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.Lori M. | Expérience générale
Le client n'a pas laissé de commentaire.Marci H. | Premières impressions
Le client n'a pas laissé de commentaire.GRACE B. | Expérience générale
It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.Michael S. | Premières impressions
Le client n'a pas laissé de commentaire.Victor O. | Expérience générale
Jerry thank you, and Nordialee great helpCARLOSE R. | Premières impressions
Le client n'a pas laissé de commentaire.Phoebe D. | Expérience générale
I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn't help, to open the lock. They didn't apologize, and were laughing upon arrival.Kayla H. | Premières impressions
Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Merci!Kimberly A. | Premières impressions
There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.BRIDGETT P. | Premières impressions
It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.Lori M. | Premières impressions
This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!Christopher K. | Online Move In
Le client n'a pas laissé de commentaire.juan n. | Premières impressions
The service was very professional and good customer serviceJohn R. | Premières impressions
The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.Nina D. | Premières impressions
I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,STANLEY B. | Premières impressions
Stephaney was very helpfulrichard w. | Premières impressions
The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.Joan P. | Premières impressions
Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!Marilyn m. | Premières impressions
The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.april k. | Premières impressions
Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.Michael L. | Premières impressions
The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.Daisy F. | Premières impressions
Everyone was helpful and courteous.mark g. | Premières impressions
All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.Robert K. | Premières impressions
Very competent peopleMAXIMO G. | Premières impressions
I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Merci.kimberly g. | Premières impressions
awesome serviceKimberley L. | Premières impressions
First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to storeJames K. | Réservation
Great staff!!! The move went very well. Thank you.Gary E. | Réservation
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