Évaluations des clients U-Haul Moving & Storage of Riverdale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Riverdale

Cote générale :

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KWANDA J B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Harry W. | Premières impressions |
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Elevators not working, entrance gates not working. Insane

christina C.
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Le client n'a pas laissé de commentaire.

Maria L.
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Le client n'a pas laissé de commentaire.

Nicole W.
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Le client n'a pas laissé de commentaire.

Ryan P. | Expérience générale |
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You Guys Really Deserve All Those “Yes”’I Checked Off To.

Lauren C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jose D.
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See email I sent to GM of this location.

JOSE B.
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The people here are extremely friendly.

Ktanya R.
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Le client n'a pas laissé de commentaire.

DARIA P. | Expérience générale |
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May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.

Asya M.
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Le client n'a pas laissé de commentaire.

KENT G.
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Everything went well. I always have a good experience with your people and equipment. Thanks!

MARK H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ESMERALDA M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ELIZABETH D. | Expérience générale |
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Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.

KATHERINE A. M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CLAUDIOR V.
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Le client n'a pas laissé de commentaire.

PEDROJ P.
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Le client n'a pas laissé de commentaire.

YAWA B.
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Le client n'a pas laissé de commentaire.

CHRISM W.
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Le client n'a pas laissé de commentaire.

JENRRYJOEL S.
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Service is very good and employees very nice i think nothing have to change. Thanks

Shadi M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MELKINJULIO R.
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Great

MICHAEL M.
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Le client n'a pas laissé de commentaire.

ANDRES D.
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Le client n'a pas laissé de commentaire.

JULIO S.
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Le client n'a pas laissé de commentaire.

Michael K.
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Courteous and professional sfaff

JESSICAM S.
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Le client n'a pas laissé de commentaire.

GWENDOLYN J.
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Front desk should make it clear what time truck is do back on premises. Billing for an extra day because truck is late. What happened to a late fee. People are struggling during this pandemic and you dont care.

HIPOLITO JR C.
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Service was quick , in & out, returning van was quick

Angel P.
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Everything was good.

JESSER L.
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The man who received and inspected the van was so friendly and we even had a few laughs.

ANAURIS V.
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Le client n'a pas laissé de commentaire.

Joshua A.
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Le client n'a pas laissé de commentaire.

TROY T.
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No, improvement necessary - Kathy our customer representative went over and above and made the rental experience a delight. Thank you

ROBERTHARLAN R.
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Le client n'a pas laissé de commentaire.

KATHY J.
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Le client n'a pas laissé de commentaire.

JASON M M.
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Le client n'a pas laissé de commentaire.

RAFAEL O.
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Please tell us (Customers) exactly were is the drop box for the key. Thank you!

JONATHANJUNIOR I.
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Le client n'a pas laissé de commentaire.

John J. | Premières impressions |
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Our experience was great, will definitely recommend to other people. Thanks

NOREEN L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LYDELL F.
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Le client n'a pas laissé de commentaire.

NYDIA V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ryan N.
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Le client n'a pas laissé de commentaire.

michael l. | Expérience générale |
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U-Haul??? More like U-da-best!

Maria D.
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Le client n'a pas laissé de commentaire.

Nestor P.
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I paid for 24 hr rental. and I was giving only 8 hrs. and the truck had a bad engine.

Michael H.
Évaluation :

Thankfully next time we move we will never have to use your service again because we will be provided movers. This truck not only leaked and got our equipment wet but the fact that you bind equipment that your staff was too lazy to remove prior to our rental for extra charges is ridiculous. I get it, business is business, but try putting your customer first.

Alex E.
Évaluation :

All of the associates I spoke to were excellent and provided awesome customer service despite having several issues with my reservation.

MIRIAN L.
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Very good service

luis A. | Expérience générale |
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Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.

MARLENY P.
Évaluation :

After getting paperwork done, the staff member told us to go around the building and the keys would be there with the employee that would show me the Van, once I got there I showed him the paperwork and told him the lady said the keys would be here, he told me right away with an attitude the didn't have the keys for that Van, that the keys should be at the front desk... I was confused and didn't know if I should be going back to get the keys or he would go, eventually we all went back to the office and he grabbed the keys from the wall behind the desk of the lady who told us to go around the back. The guy gave us the keys and pointed in the general direction the van was located so we had to go and basically find the van from a few that were park around the same area. Besides the attitude and miscommunication between the employees, at least the truck was in like new condition and the return process was smooth.

CATHERINE P.
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Le client n'a pas laissé de commentaire.

TOMAS I.
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I rented a hand truck and went to grab one. However the associate assured me it was already on the truck. When I arrived at the move location...there was no hand truck. Could only move the light stuff since we were moving from a 5 floor walk up. Had to keep the rental for one more day. The next morning I picked up the hand truck and had to move all of the heavy stuff by myself since all my man power was only available the night before. Because of this the move took longer than anticipated and was very labor intensive and stressful on my pregnant wife.

Carlos E R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Staff was very helpful. Some confusion when I entered as to where the line formed which could be problematic during covid. This could be better.

CB D.
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This is directed to entore company...because you over booked your trucks , I had to delay my move by a day. You can't have a "reservation " if it's not an actual reservation. Your website says reservation guaranteed or $50. I made two reservations..both didn't work out because you over booked. Now I had to pay another month at my storage. I will be posting about this all over social media

Denise H.
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The truck I drove had issues - not serious - but definitely not running smoothly.

HECTOR JR T.
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Le client n'a pas laissé de commentaire.

PAUL JR A.
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Le client n'a pas laissé de commentaire.

MANUEL B.
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Please make rentals more simple for some customers that not know how to use the tecnología. Thank you

Jeremy L.
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I reserved a rental van and opted to use the 24/7 self-serve pick-up. Once I arrived, the website portal would not properly scan the bar code to initiate my rental, and it told me to go inside to talk to a representative. This was the first delay. I walked to the main building a few minutes after 7am (they open at 7am), to find that the door was locked and no one was there yet. By the time someone came to open the building, there were a half dozen customers standing outside, in the cold rain. By the time I left the property with my van, I had been there for over 45 minutes. The representative and other employees were nice... but a self-service option that doesn't work and business hours that aren't properly observed are pretty easy things to address to make this a better experience for the customers.

WILMERR R.
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Le client n'a pas laissé de commentaire.

MARLENE J.
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Le client n'a pas laissé de commentaire.

Julio D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

COLLEENR H.
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exemplary staff

renee C.
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Customer service was great while renting a van ! No hidden costs or drama so all was well. Thanks

KIM C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATHRYN L.
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the staff at this location are terrific!! I always come here for the wonderful service!

Justin H.
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Le client n'a pas laissé de commentaire.

Karina H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kathryn T.
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Le client n'a pas laissé de commentaire.

LEWISM K.
Évaluation :

yall reserved a truck for me then lost the keys and didnt tell me until moving day and made me rent two vans you took my move hostage inexcusable incompetence

Anthony B.
Évaluation :

The customer service was exceptional. Everyone was very nice and helpful and between them and the online check-in, the process was seamless.

KORIDON S. | Expérience générale |
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My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the time

AMAURY P.
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Le client n'a pas laissé de commentaire.

Courtney K.
Évaluation :

I had to wait over 2 hours for my truck. The people that were supposed to help me move had to go home so I didn't get to move everything yesterday and wasted $200. I would request a call for this issue

Zaida C.
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Le client n'a pas laissé de commentaire.

JAN P.
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Le client n'a pas laissé de commentaire.

Anthony R.
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Keep up the good work!!!

Adrienne S.
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Le client n'a pas laissé de commentaire.

Miguel V.
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Satisfied. In and out in 3min.

Eduvigis P.
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Le client n'a pas laissé de commentaire.

Ian K.
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Le client n'a pas laissé de commentaire.

Raymond T.
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Le client n'a pas laissé de commentaire.

FRANCIELLIS, D L.
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Le client n'a pas laissé de commentaire.

ANGEL DAVID F.
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Nothing is a good service.

Hassan C.
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Le client n'a pas laissé de commentaire.

Zaida C.
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Le client n'a pas laissé de commentaire.

Pedro M.
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keep the good work and if possible lower some fees.

JORGELUIS T.
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Le client n'a pas laissé de commentaire.

JOEL D.
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Le client n'a pas laissé de commentaire.

VERONICAE W.
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Excellent!!! Everything was as stated, I had no problems whatsoever. I would easily recommend U-Haul to friends & family and use them again!!!

PETERM S.
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Le client n'a pas laissé de commentaire.

Saidy H.
Évaluation :

Say what will be charged initially and explain to the customer how the charges may change at the end so the customer isn't surprised. Its better to be clear from the beginning so everyone is on the same page of what will be charged.

jordan b. | Expérience générale |
Évaluation :

The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.

BRANDON R.
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Communication to ground personal from front desk so they know which vehicles are available.

Daniel S.
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Le client n'a pas laissé de commentaire.

Carlos E R. | Premières impressions |
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Alexa thank you very much

YARIELF T.
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Le client n'a pas laissé de commentaire.

Carlos E R.
Évaluation :

Thank you Alexa,

FABIOMICHAEL D.
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Le client n'a pas laissé de commentaire.

Kyra L.
Évaluation :

BEFORE renting out UHAUL trucks, make certain ALL UHAUL trucks are thoroughly checked after each use and repaired if damaged. Bad service equals bad business.

Briny N.
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Le client n'a pas laissé de commentaire.

alberto C.
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Le client n'a pas laissé de commentaire.

SEGUNDOELOY G.
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I use for 30 minutes they charge 65

david A.
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Le client n'a pas laissé de commentaire.

Nelson R A.
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Le client n'a pas laissé de commentaire.

Benno S.
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Very competent staff! A+++

ramon D.
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Le client n'a pas laissé de commentaire.

Davin C.
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Need to be clear on all charges.. including after our returns.... was not explain to me right.. really upset

Itzelle R.
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Le client n'a pas laissé de commentaire.

BERNARD S.
Évaluation :

Keep up the good work!

AMPARO M.
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Le client n'a pas laissé de commentaire.

kenneth J.
Évaluation :

The return service guy (sorry I don't remember his name) was excellent!

Erich N.
Évaluation :

I had to go different places to get my truck they din't have the time to let me know the don't have the truck where i was supposed then thry send me to another place I'm so upset

Ryan P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHIGURUPATI M.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCOEMILIO H.
Évaluation :

Uhaul continues to provide top quality service.

Felix P.
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Le client n'a pas laissé de commentaire.

MARIA G.
Évaluation :

Nothin really, but I think the company should reduce the mileage rate or offer a minimum included in the rental fee. Thanks.

GLADYS R. | Expérience générale |
Évaluation :

I stored for 4 years and all was good. Thank you.

Donald S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Leonel V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

steven x. | Premières impressions |
Évaluation :

The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.

HOI C. | Premières impressions |
Évaluation :

The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Great customer service.

christian g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

andrea a. | Premières impressions |
Évaluation :

I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.

Jane M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Isabel R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Horatio D. | Expérience générale |
Évaluation :

Well organized, clean place and nice staff.

LUCIA Q. | Premières impressions |
Évaluation :

Great costumer service

Lucia Q. | Expérience générale |
Évaluation :

Everyone is very nice and the facility is always clean

CARLOSE R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mohammed K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Wilmary D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lori M. | Expérience générale |
Évaluation :

Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.

Marci H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GRACE B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S. | Premières impressions |
Évaluation :

It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.

Victor O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CARLOSE R. | Premières impressions |
Évaluation :

Jerry thank you, and Nordialee great help

Phoebe D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CARVER CLARK G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kayla H. | Premières impressions |
Évaluation :

I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn’t help, to open the lock. They didn’t apologize, and were laughing upon arrival.

RUBY H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos R. | Expérience générale |
Évaluation :

Thank you Jerry for your help and Nordialee . Thumbs up

Kimberly A. | Premières impressions |
Évaluation :

Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!

David T. | Expérience générale |
Évaluation :

Nordialee, was very helpful, thank you

SANDRA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brendan M. | Expérience générale |
Évaluation :

Absolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.

Jeffrey N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rob S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LUCIA Q. | Premières impressions |
Évaluation :

Jerry and all the staff are the best Thanks for alll your help

MAURA M. | Expérience générale |
Évaluation :

Wish you well and Thank You

eric r. | Expérience générale |
Évaluation :

This is the worst place in history

Frank R. | Expérience générale |
Évaluation :

There was always a problem with my unit. They kept saying that I owed money when I didn’t and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.

Sharon G. | Expérience générale |
Évaluation :

The area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.

JONATHAN P. | Expérience générale |
Évaluation :

The Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectful

LUCIA Q. | Premières impressions |
Évaluation :

Costumer service and the manager are real professionals

Luis H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew W. | Expérience générale |
Évaluation :

Clean, well managed, friendly staff.

Joseph D. | Expérience générale |
Évaluation :

General Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!

Carlos R. | Premières impressions |
Évaluation :

Jerry help me a lot

Sarah C. | Expérience générale |
Évaluation :

Thank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.

GREGORY S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRIDGETT P. | Premières impressions |
Évaluation :

There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.

Lori M. | Premières impressions |
Évaluation :

It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.

Christopher K. | Online Move In |
Évaluation :

This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!

CHRISTOPHER A. | Expérience générale |
Évaluation :

👍🏻😎

ROBERT F. | Expérience générale |
Évaluation :

For years this facility has provided outstanding services to the red rings community.

Crystal V. | Expérience générale |
Évaluation :

I will never recommend uhaul to anyone. Their service Overall is extremely poor and they’re thieves!

juan n. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MIRELLA B. | Expérience générale |
Évaluation :

Ending my account communications taking too long to finalize end of service.

Agustin G. | Expérience générale |
Évaluation :

The staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.

Monica A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keith J. | Expérience générale |
Évaluation :

I was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn’t mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!

LATONIA A. | Expérience générale |
Évaluation :

Over the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!

John R. | Premières impressions |
Évaluation :

The service was very professional and good customer service

Jesus H. | Online Move In |
Évaluation :

Great facility and personal

William N. | Expérience générale |
Évaluation :

Employees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.

Rodo R. | Expérience générale |
Évaluation :

Excellent services

LATEEF M. | Expérience générale |
Évaluation :

I was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.

ELIZABETH B. | Expérience générale |
Évaluation :

I was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.

Cassandra R. | Premières impressions |
Évaluation :

Very convenient access, great security measures, nice space

LUANE K. | Expérience générale |
Évaluation :

The facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.

EST JOSHPHINE M. | Expérience générale |
Évaluation :

Execelent facility

Robert I. | Expérience générale |
Évaluation :

The badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.

Nina D. | Premières impressions |
Évaluation :

The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.

STANLEY B. | Premières impressions |
Évaluation :

I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,

richard w. | Premières impressions |
Évaluation :

Stephaney was very helpful

Ethel B. | Expérience générale |
Évaluation :

Rent their equipment return them in a timely manner. There is nothing for free no one month free storage .

KEVIN N. | Expérience générale |
Évaluation :

Overall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.

Robert I. | Premières impressions |
Évaluation :

The service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.

CHRIS W. | Expérience générale |
Évaluation :

The staff is top notch . Always helpful and considerate. Excellent staff.

Katherine C. | Expérience générale |
Évaluation :

The staff is always helpful and accommodating. I really appreciated this. Thank you.

Joan P. | Premières impressions |
Évaluation :

The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.

RUTH F. | Premières impressions |
Évaluation :

wonderful customer service from Worker named Stephanie.

MALIKKA V. | Expérience générale |
Évaluation :

Was accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great work

Agustin G. | Premières impressions |
Évaluation :

The staff was very courteous and professional. The storage area is very well organized, clean and secure.

PAULINE C. | Expérience générale |
Évaluation :

Very good for my 6 years and 4months.never have a problem.

christina m. | Expérience générale |
Évaluation :

The staff was helpful, friendly and knowledgeable. The $10 fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.

Marilyn m. | Premières impressions |
Évaluation :

Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!

rachel b. | Premières impressions |
Évaluation :

The staff was polite, punctual and offered great service.

Jesus M. | Expérience générale |
Évaluation :

Great customer service

Andrew W. | Premières impressions |
Évaluation :

Courteous, helpful staff. Customer friendly. Clean facility.

michael s. | Expérience générale |
Évaluation :

I don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144

Esmeralda M. | Expérience générale |
Évaluation :

Great service

susan g. | Expérience générale |
Évaluation :

If a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.

CAROLINA W. | Expérience générale |
Évaluation :

The years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.

Jennifer N. | Premières impressions |
Évaluation :

The gentleman working the desk was very knowledgeable and quick and efficient in setting us up.

april k. | Premières impressions |
Évaluation :

The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.

Michael L. | Premières impressions |
Évaluation :

Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.

aurelia u. | Premières impressions |
Évaluation :

Very good service

KIM J. | Expérience générale |
Évaluation :

The UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!

geraldine m. | Expérience générale |
Évaluation :

The lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.

joseph i. | Expérience générale |
Évaluation :

Some of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensive

JEANNIE G. | Expérience générale |
Évaluation :

Their 24 hr access was extremely convenient for me and my family’s needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staff

Daisy F. | Premières impressions |
Évaluation :

The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.

ryan f. | Expérience générale |
Évaluation :

It was easy and good. Which it had long evening hours, especially Sunday which is a big moving day

Louise M. | Premières impressions |
Évaluation :

Really helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my movers

Ashley D. | Expérience générale |
Évaluation :

Closing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.

Lamar J. | Premières impressions |
Évaluation :

Kind and courteous and no waiting!

TOM C. | Expérience générale |
Évaluation :

There's a group of staff at this facility. Keep up the good work.

miake-lye r. | Expérience générale |
Évaluation :

Exceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.

PAUL H. | Premières impressions |
Évaluation :

The staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.

Yancy G. | Expérience générale |
Évaluation :

Paid for second lock to be removed And wasn’t removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.

anthony p. | Expérience générale |
Évaluation :

The strorage facility was clean and secure. There were always carts available to transport your items.

craig h. | Expérience générale |
Évaluation :

Supervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheck

jamie p. | Premières impressions |
Évaluation :

Everyone is very helpful and kind. Especially Luis and his boss lady.

kadiatou t. | Expérience générale |
Évaluation :

If I ever need storage again, will definitely not hesitate to use this place!

TOM C. | Premières impressions |
Évaluation :

Rep, took care of all our problems.

ovina o. | Premières impressions |
Évaluation :

The gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Thank you!

ryan f. | Premières impressions |
Évaluation :

Easy check in, friendly staff, clean

David H. | Expérience générale |
Évaluation :

Hours could be later, but adequate for general use!

IRVING R. | Expérience générale |
Évaluation :

***

miake-lye r. | Premières impressions |
Évaluation :

Please empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.

David R. | Expérience générale |
Évaluation :

Great

mark g. | Premières impressions |
Évaluation :

Everyone was helpful and courteous.

Robert K. | Premières impressions |
Évaluation :

All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.

Janet a. | Expérience générale |
Évaluation :

good service overall

Monica B. | Premières impressions |
Évaluation :

Everyone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!

JOHN O. | Expérience générale |
Évaluation :

Staff great

kadiatou t. | Premières impressions |
Évaluation :

Pretty good service

richard a. | Expérience générale |
Évaluation :

Safe, secure and well maintained!

jordan b. | Premières impressions |
Évaluation :

My experience at U-HAUL wasn’t a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn’t helpful at all. Horrible.

IVY A. | Expérience générale |
Évaluation :

Very clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging—another customer had to let me in.

JOHN M. | Expérience générale |
Évaluation :

Temperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breaking

KENNETH P. | Expérience générale |
Évaluation :

Good place to store things.

Cindy M. | Expérience générale |
Évaluation :

Love Ray!!!

DENISE V. | Expérience générale |
Évaluation :

Your service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank you

MAXIMO G. | Premières impressions |
Évaluation :

Very competent people

Tomas C. | Expérience générale |
Évaluation :

It's good

Jonni T. | Expérience générale |
Évaluation :

I received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,

Samuel B. | Expérience générale |
Évaluation :

No comment

MARY M. | Expérience générale |
Évaluation :

Staff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.

kathleen b. | Expérience générale |
Évaluation :

no other comments needed

Nkan E. | Expérience générale |
Évaluation :

World Class Services

kimberly g. | Premières impressions |
Évaluation :

I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!

rafael / elizabeth d. | Premières impressions |
Évaluation :

Thank you very nice!! 😀

Kimberley L. | Premières impressions |
Évaluation :

awesome service

Dylan K. | Expérience générale |
Évaluation :

Everything was good and easy

francis l. | Expérience générale |
Évaluation :

SAFE PLACE TO STORE PERSONAL ITEMS

alberto m. | Expérience générale |
Évaluation :

Thanks

THOMAS D. | Premières impressions |
Évaluation :

professional

YVETTE R. | Expérience générale |
Évaluation :

Great place to put items away that don’t fit any ware in your house or apartment. Secured Clean Brite

RUBEN F. | Expérience générale |
Évaluation :

I have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer service

ELIZABETH L. | Premières impressions |
Évaluation :

Very helpful and friendly

Norman T. | Expérience générale |
Évaluation :

Helpful

roxann p. | Expérience générale |
Évaluation :

In the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Thanks guys!

Sean D. | Expérience générale |
Évaluation :

Fantastic, clean, friendly staff, secure, convenient location

jose d. | Expérience générale |
Évaluation :

The best thus far.

WINSTON R. | Expérience générale |
Évaluation :

Very dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for $50

Eric R. | Expérience générale |
Évaluation :

All was as needed,

Leon P R. | Expérience générale |
Évaluation :

Thanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.

MIRIAM G. | Expérience générale |
Évaluation :

Most of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.

Preston S. | Expérience générale |
Évaluation :

I appreciate you all..

jairo G. | Expérience générale |
Évaluation :

Excellent customer service.

rhodora d. | Expérience générale |
Évaluation :

I like storing my things in your storage place but it cost too much and I don’t have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.

Norman T. | Premières impressions |
Évaluation :

very helpful

emmanuella m. | Expérience générale |
Évaluation :

If I was provided entry at 8:00 pm perhaps I would have provided a better review.

lorin b. | Expérience générale |
Évaluation :

I had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevator

Sean D. | Premières impressions |
Évaluation :

highly professional and helpful staff. keep up the good work.

Lynette V. | Expérience générale |
Évaluation :

This location was vwry clean and staff was very friendly. Thank you again tem uhaul!

Robely M. | Expérience générale |
Évaluation :

Customer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.

Dionne M. | Expérience générale |
Évaluation :

Quick, simple, and friendly

Neil L. | Réservation |
Évaluation :

good phone customer service.... I am not yet in the space I reserved. More to follow

Mildred F. | Premières impressions |
Évaluation :

The representative was courteous, informative and knowledgeable.

Karen O. | Expérience générale |
Évaluation :

Great experience.

EDWIN Q. | Expérience générale |
Évaluation :

Good

LYDIA M. | Expérience générale |
Évaluation :

Thank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.

jesse m. | Réservation |
Évaluation :

Karina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.

BETH S. | Expérience générale |
Évaluation :

everything was great and they really bent over backwards to be responsive to any issues.

John F. | Expérience générale |
Évaluation :

They just Stored and shipped my u box. I did not visit facility.

Marsha N. | Expérience générale |
Évaluation :

no problems

James K. | Réservation |
Évaluation :

First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store

Timothy G. | Expérience générale |
Évaluation :

Everyone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...

pedro G. | Expérience générale |
Évaluation :

You guys were great and professional

craig h. | Réservation |
Évaluation :

my first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.

PATRICIA P. | Expérience générale |
Évaluation :

Facility issues were addressed promptly.

Jamie K. | Expérience générale |
Évaluation :

Ray delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.

Carmen B. | Expérience générale |
Évaluation :

Very excellent

Camille S. | Expérience générale |
Évaluation :

I greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.

Gary E. | Réservation |
Évaluation :

Great staff!!! The move went very well. Thank you.

JAIRO B. | Réservation |
Évaluation :

I always get great service in this branch, nice and efficient people. Thanks!!!

JOSE C. | Expérience générale |
Évaluation :

good service

angelina m. | Expérience générale |
Évaluation :

Wil definitely recommend. Great service

MARIA E. | Expérience générale |
Évaluation :

Excellent customer service. Convenient location.

Rosie H. | Expérience générale |
Évaluation :

Very good service.

PRISCILLA B. | Expérience générale |
Évaluation :

I had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.

zoila f. | Expérience générale |
Évaluation :

Very friendly and eager to help You.Thank you

ALEX S. | Expérience générale |
Évaluation :

Your workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑

Antonia F. | Expérience générale |
Évaluation :

Prices are too high.

Annette R. | Expérience générale |
Évaluation :

I did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.

june m. | Expérience générale |
Évaluation :

This was a good experience for me. I rate this as an excellent storage facility.

Casey O. | Expérience générale |
Évaluation :

I am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won’t and can’t use as I am moving west.

Gustavo D. | Expérience générale |
Évaluation :

HAPPY

martin n. | Expérience générale |
Évaluation :

Thanks for your help all the time I am very thankful

Omobolaji O. | Expérience générale |
Évaluation :

It would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!

Rashaad P. | Expérience générale |
Évaluation :

My pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leave

MILAGROS C. | Expérience générale |
Évaluation :

The only thing is your price are high. Thank you

David B. | Expérience générale |
Évaluation :

I requested my Ubox to be available at 9am. UHaul didn’t have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn’t access it when it was delivered

SUSAN M. | Expérience générale |
Évaluation :

The worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.

Jonathan / Haisel P. | Expérience générale |
Évaluation :

I have a bad memories not recommend

Barclay L. | Expérience générale |
Évaluation :

U-Box delivery driver was very uncooperative.

SOPHIE S. | Expérience générale |
Évaluation :

Thank you for your services.

Jawar M. | Expérience générale |
Évaluation :

Thank you!

melany m. | Expérience générale |
Évaluation :

The inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!

Thomas M. | Expérience générale |
Évaluation :

I did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options upon

Wendy R. | Expérience générale |
Évaluation :

Friendly and professional staff. Easy access to facility. Clean and well maintained.

Juan B. | Expérience générale |
Évaluation :

Forklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.

JAMALE C. | Expérience générale |
Évaluation :

Never had a problem

alka / ilan m. | Expérience générale |
Évaluation :

I used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.

ZULEIKA D. | Expérience générale |
Évaluation :

The only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.

HsienHsin C. | Expérience générale |
Évaluation :

Ray from the Ubox shipment department was extremely helpful and fantastic to work with.

ana t. | Expérience générale |
Évaluation :

Excelent services!!

TRINA P. | Expérience générale |
Évaluation :

Excellent service

andre g. | Expérience générale |
Évaluation :

Very efficient, helpful and friendly staff.

MALIKAH M. | Expérience générale |
Évaluation :

I like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?

Alfomso C. | Expérience générale |
Évaluation :

got a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuu

DAVID D. | Expérience générale |
Évaluation :

Great storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.

MARTHA S. | Expérience générale |
Évaluation :

The best

FITZROY/CHERRYANN M. | Expérience générale |
Évaluation :

It’s expensive and not all staff members are respectful

Juan Carlos F. | Expérience générale |
Évaluation :

Excelente

Non reviews have been submitted for this location.

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