The front desk customer service staff and the gentleman under the green tent were super nice and super helpful. I was impressed at the level of service provided. Good job!LISA F.
Customer Reviews for U-Haul Moving & Storage of Riverdale
Pour nous contacter
Bronx, NY 10463
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 8h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They over charged me to refill the gas, which I did prior to returning the van! And put me on hold for an hour when I called to dispute it!DAVID S.
Take a close look at those that are in charge of the staff it appears staff is protecting staff managers etc, when the customers is the one that should be protected it was a terrible experience and I will never go to that particular location again.BOBBYE P.
Le client n'a pas laissé de commentaire.BRONWYNC R.
Le client n'a pas laissé de commentaire.MAXIMO H.
Le client n'a pas laissé de commentaire.Offarny A.
You guy forget that your job is rent trucks. I return the truck very clean it was some mud in the front and I got charged.I rent from this location2-3 times a month. this is how you conducting business .the guy was not nice at all and acts like car wash manager...good to know that this is the new business u haul provides. I will never rent from this location there is plenty locaton to rent from in the areaYITZHAK R.
Unprofessional and was not clear on how renting/charging worksJordan I.
Todo muy bien...JOSE S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn M. | Expérience générale
Le client n'a pas laissé de commentaire.Kim J.
Le client n'a pas laissé de commentaire.KATHERINE O.
Le client n'a pas laissé de commentaire.Louis R.
Even though I called days in advance and reserved the time to pick up my ubox and a pickup, it still took almost an hour.Malena A.
Staff were extremely busy so there was a line- but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!Pam M. | Premières impressions
The place don't seen to have a good lead ship. Not a great customer service. They talk over you. Not very organized. When asked to a Supervisor, she was not very welcoming. The place needs to be more opened mind and more welcome.. If you don't like what you do, then their is other job out there that would like you have you. I'm sure they can find someone who have a better customer service skills.Crasley T.
Le client n'a pas laissé de commentaire.Rafael P.
Le client n'a pas laissé de commentaire.ARMOND F.
My experience with u haul was excellent and exceptional. The staff treated me with respect and with great care in their services. The only problem for me was that there weren't any size truck needed within my location and any other locations but this location was a God send. Thank you for pulling through for us. I would more than recommend this location to friends and family.ROGERA W.
Over charged, wrong timing,IVANELIAS N.
Le client n'a pas laissé de commentaire.JONNATHAN P.
Le client n'a pas laissé de commentaire.NINAM E.
Le client n'a pas laissé de commentaire.GLENDAMARIA T.
Le client n'a pas laissé de commentaire.LUISN G.
Le client n'a pas laissé de commentaire.BELKIS F.
Le client n'a pas laissé de commentaire.THOMASL J.
Le client n'a pas laissé de commentaire.BIANKA P.
Le client n'a pas laissé de commentaire.ISIDORA H.
Good serviceISSIAKA O.
Le client n'a pas laissé de commentaire.JOVANK P.
Good and efficient service.MAXR W.
Le client n'a pas laissé de commentaire.LUISF M.
Le client n'a pas laissé de commentaire.CARLOSA C.
Nothing have to be changed, the service is Amazing.!ðŸ‘Cesar D.
Le client n'a pas laissé de commentaire.Bridget A S. | Premières impressions
Le client n'a pas laissé de commentaire.MIGUELA S.
I requested to pick up at a different place and it was confirmed however I had to go somewhere else to pick up the truck. Returning the truck was a nightmare, poor instructions and luckily I didn't get charged more because I didn't follow the instructions since I had no idea how to return the equipment. Bad experience overall.JAIMEALBERTO H.
I was in a huge rush and the staff was amazing. I'm very happy with my choice of UHaul again.John C. | Premières impressions
Le client n'a pas laissé de commentaire.HERBERT JR W.
Le client n'a pas laissé de commentaire.ALFREDF S.
Le client n'a pas laissé de commentaire.DENNISJOSEPH P. | Expérience générale
Le client n'a pas laissé de commentaire.Robert G.
Was called a profanity word because I asked how to do something. The person behind the desk was rude, and called me a name a few times. Will never use Uhaul again or recommend uhaul. ThanksDaniel J.
Le client n'a pas laissé de commentaire.BRYAN A. | Expérience générale
The best storage facility in the Bronx!! Very secure, temperature controlled units and full insurance for your valuables.JUANITA B. | Expérience générale
No complaints, everything went well as expected. I will definitely rent/recommend uhaul.RAMONANTONIO H.
Le client n'a pas laissé de commentaire.SHIRA S. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTINA G.
Le client n'a pas laissé de commentaire.Shira S.
Le client n'a pas laissé de commentaire.JOSE M.
Yes you guys are good thank you the service was excellentClifton R.
The staff need Training on customer service. The staff is rude and not polite. I will never rent any equipment from this location. Poor servicePrecious G.
Ms. Nordialee Gordon was so informative about the whole procedure and very patient. My mother has a unit with this company for years and we have been very satisfied with their services. I would recommend this company to my friends and family.Melody V. | Premières impressions
When I got there some two Custer era were complaining about the charges that they received. That was one sign that something was going to be bad. When me and my friend were returning the truck they told me that they couldn't close my contract for and issue they had with the lady who did it that she put the wrong numbers. When they told me to call tomorrow to talk to the manager so he can deal with it I was frustrated that the numbers weren't correct. The next morning I call the location where I picked up the truck and I was trying to explain to her that I was told to call and ask for the manager she cut me off mid sentence and put me in hold, I was waiting close to a hour just to find out that the manager closed my account without giving me a heads up. Plus, the representative told me that I used the truck for 77 miles which is Ludicrous. The most we use was 30 miles at max. I remember the mileage ended in the number 40 and when we brought it back it was in 69. So now I'm being charged for an error that was from your part because no one updated the mileage from the truck. I'm very frustrated just from this whole situation. This was my first time moving with this company and now I'm having regret using your company from moving.LEROYBALDWIN Q.
Wash your trucks I don't like driving in a dirty vehicle it has a lot to say about a person Cleanliness an I'm not a slob other then that you guys are great thank you so muchBENJAMINFRANKLIN S.
MerciDANNIE S. | Expérience générale
Got there at 6am- website was crashing as i was trying to check out They assigned me the wrong truck or the wrong key was inside the lockbox Had to wait until 7am for a person to open store and help me They gave me the key for the right truck but no equipment ready and available and the truck couldn't move from parking to drive. Had ro go back inside Disagreement between the guy in the back and the ladies in front desk New truck had no gas Ended up leaving 2 hours later My moving day was turned into a nightmareIsrael H.
Le client n'a pas laissé de commentaire.HOOMANM J.
Le client n'a pas laissé de commentaire.David B.
Everyone working was very kind and informative. This was my first time renting a U-Haul, and it was rather effortless and a decent price!KELSEYROSE P.
Uhaul systems were down all over the country when I needed to return the trailer. I drove from Riverdale to New Jersey to an open uhaul to return but it wasn't open like the app said. Drove back to riverdale to drop the trailer even though I couldn't check out online. Very worried trailer would be tampered with and I would be held responsible. Spent over 2 extra hours driving not to mention tolls and gas. The staff on site was professional the next day but uhaul overall has been a huge disappointment.Carole B.
Le client n'a pas laissé de commentaire.janett a. | Expérience générale
Prefect comminication everything was fine.MARISOL B.
Nothing in my case because i had a nice experience with the female agent that helped me.MARTHAM A.
Excellent customer serviceMOISES O.
Good attentions very friendly and an extra point they have staff who speak Spanish.Jose R.
Clean and safe place. Staff is very professional and polite.Yennely T. | Expérience générale
Le client n'a pas laissé de commentaire.PEDRO MANUEL O.
Le client n'a pas laissé de commentaire.ANDRES D.
Le client n'a pas laissé de commentaire.NASSERGHALEB F.
Le client n'a pas laissé de commentaire.Dolores B.
Le client n'a pas laissé de commentaire.FREDERICK T.
Here you can find a very professional employees that work hard and dedicated to there job to help the customers. I thanked Leo LondoÃ±o who assisted me and explained to me everything about my truck and policies..GIAN CARLOM I.
Le client n'a pas laissé de commentaire.Shawna W.
Le client n'a pas laissé de commentaire.Christian M.
Le client n'a pas laissé de commentaire.JOVANIF L.
Le client n'a pas laissé de commentaire.JEANNETTEY H.
Le client n'a pas laissé de commentaire.JONATHANE H.
Le client n'a pas laissé de commentaire.ENRIQUE G.
Staff doesn't know the mobile check in. When my husband had hard time doing the moble check in staff are I knowledgeable and they don't know what to do. Not helpful staff. Location was ok- confusing on where to get your rental car and how to locate. One lady staff was helpful only one.Ariel M.
Staff is helpful to the best of their ability but they are not given the tech to make things work. The app is not functional and I tried to return my truck for 3,5 hours in the night. I had to commute in the next day again to close my reservation due to app failure. Which, apparently, "happens all the time" and no one seems to care enough to fix this. I would not recommend this location simply because i will no longer be using or recommending U-Haul.Minas T.
There was only one person working the counter when I returned in the afternoon. There was a long line of customers, I ended up waiting approximately 45 minutes.DMITRY K.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Very nice person that did my rental she was amazing.WALTER L.
The young ladies taking care of clients were polite, knowledgeable, cheerful and pleasant to work with. The gentleman in the back dispatching the trailers was nice and efficient. Possibly the best experience I've ever had with u-haul.JORGEL S.
Le client n'a pas laissé de commentaire.PEDRO MANUEL O.
Customer service was very friendly thank youJOSEA S.
Le client n'a pas laissé de commentaire.ANNETTE N. | Premières impressions
Bad customer serviceANGEL T.
The truck that I reserve wasn't the truck that I received that cost me a lot of money to have to go to New York to Boston twiceJUANI JR M.
Le client n'a pas laissé de commentaire.JOHANNA S.
The service was excellent from customer service, sorry i didn't get the young lady's name that assisted me. From the time she said hello until she handed me the keys, she was very pleasant. When the truck was dropped off at the final destination that lady there as also pleasant and engaged in conversation. The only thing i would recommend is to put some good washer fluid in the truck, had to clean the windshield and only clear water came out which did nothing for glass. Overall was very pleased. Keep up the good work ---- five stars givenROSAL M.
No tengo nada que objetar sobre el servicio y la atenciÃ³n, es excelenteERNESTOBENJAMIN T.
Le client n'a pas laissé de commentaire.Shawn M. | Premières impressions
Le client n'a pas laissé de commentaire.Saadia H.
The only thing I'd improve about this location is the waiting time. I believe you need more staff there.Yohanna M.
Le client n'a pas laissé de commentaire.WILLIPATRICIO R.
Le client n'a pas laissé de commentaire.DANNIS S.
Amazing service! The staff was super friendly and helpful. I would definitely do this again! Thanks for making my move much easier!Kenny F.
Le client n'a pas laissé de commentaire.KRISTINAE E.
Amazing! Jerry is super professional and aÃ±ade my rental experience very smooth! 10/10!manuel H.
Le client n'a pas laissé de commentaire.Shauna Gay C. | Premières impressions
The counter representative was very mean and nastyCARLYLEA M.
do not say you have the tye of truck i need and when i get there you dont have them because the ones you have when involve in a robbery other than that the lady that took care of me was very niceANGELIQUE M.
Le client n'a pas laissé de commentaire.KATHERINE L.
The truck was severely damaged which allowed rain water to flood all of our boxes. We did not notice the damages until after unloading since it was located in the top corner above the mom's attic.Gregory M.
The two colors that you had there yesterday Friday April 2nd were superb customer service clerk very friendly very helpful lots of smiles they should be use of models for all customer service representative I cannot find one single thing to complain about thanks to you guys we had a great experience hope you never changes I will continue to be a customer of this site thank you for oil servicesJUAN I.
Le client n'a pas laissé de commentaire.MICHAEL S.
Charged for damages not incurred during rental without prior notification. Hard to get in contact with local store and manager.Ryan N.
Le client n'a pas laissé de commentaire.MOISESE N.
Le client n'a pas laissé de commentaire.VICTORIATRISHA A.
Le client n'a pas laissé de commentaire.ESTHERLINA D.
One of your employee by the name of Micheal give out a better serviceJOSEL M.
Le client n'a pas laissé de commentaire.PATRICK G. | Premières impressions
Le client n'a pas laissé de commentaire.Vivodh A. | Premières impressions
Very good everyone sad super helpful and friendlyCamille C. | Expérience générale
Le client n'a pas laissé de commentaire.CURTIS T. | Premières impressions
Over chargingAvanti M. | Premières impressions
Le client n'a pas laissé de commentaire.Mohammed K. | Expérience générale
Extremely professional, clean, helpful staff, friendly, etc. It was almost a bit sad to leave.gary c. | Expérience générale
The girl in the night time for the rent unit there she is super nice . She have a lot customer service.gonzalo l. | Premières impressions
Le client n'a pas laissé de commentaire.Siita K. | Premières impressions
I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at 70 $per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.Robert I. | Premières impressions
Le client n'a pas laissé de commentaire.CECILY M. | Expérience générale
Need more customer help the wait was a little longingrid S. | Premières impressions
I’ve had the unit for over ten plus years and nothing but good things to say .. great service fast and reliable... thank you guys so much...RAFAEL J. | Expérience générale
elevators sometimes were out of order.David F. | Expérience générale
36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.ROBERT F. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE MARIE D. | Expérience générale
Thank you, u-haul, it was a great experience doing business with you !LEON M. | Expérience générale
Le client n'a pas laissé de commentaire.SUHEIL F. | Expérience générale
The staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.Marci H. | Expérience générale
My personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!SUSAN B. | Expérience générale
The staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!CLAUDE JR A. | Expérience générale
Le client n'a pas laissé de commentaire.Domingo R. | Expérience générale
Rebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We're coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).CECILY M. | Premières impressions
Le client n'a pas laissé de commentaire.OLGA H. | Expérience générale
you should give a lower rate for 4rooms combinedAJAY S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
The staff was great always answered any questions that I asked would recommend to anybody that need storage and rentalAbdelkrim A. | Expérience générale
Le client n'a pas laissé de commentaire.NORMA R. | Expérience générale
Le client n'a pas laissé de commentaire.KWANDA J B. | Premières impressions
Elevators not working, entrance gates not working. InsaneHarry W. | Premières impressions
You Guys Really Deserve All Those “Yes”’I Checked Off To.Ryan P. | Expérience générale
Le client n'a pas laissé de commentaire.Lauren C. | Expérience générale
May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.DARIA P. | Expérience générale
Le client n'a pas laissé de commentaire.MARK H. | Expérience générale
Le client n'a pas laissé de commentaire.ESMERALDA M. | Premières impressions
Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.ELIZABETH D. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE A. M. | Premières impressions
Le client n'a pas laissé de commentaire.Shadi M. | Premières impressions
Our experience was great, will definitely recommend to other people. ThanksJohn J. | Premières impressions
Le client n'a pas laissé de commentaire.NOREEN L. | Expérience générale
Le client n'a pas laissé de commentaire.NYDIA V. | Expérience générale
U-Haul??? More like U-da-best!michael l. | Expérience générale
Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.luis A. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos E R. | Expérience générale
Le client n'a pas laissé de commentaire.Julio D. | Premières impressions
Le client n'a pas laissé de commentaire.KIM C. | Expérience générale
Le client n'a pas laissé de commentaire.Karina H. | Expérience générale
My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the timeKORIDON S. | Expérience générale
The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.jordan b. | Expérience générale
Alexa thank you very muchCarlos E R. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan P. | Premières impressions
I stored for 4 years and all was good. Thank you.GLADYS R. | Expérience générale
Le client n'a pas laissé de commentaire.Donald S. | Premières impressions
Le client n'a pas laissé de commentaire.Leonel V. | Premières impressions
The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.steven x. | Premières impressions
The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Excellent service à la clientèle.HOI C. | Premières impressions
Le client n'a pas laissé de commentaire.christian g. | Expérience générale
I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.andrea a. | Premières impressions
Le client n'a pas laissé de commentaire.Jane M. | Expérience générale
Le client n'a pas laissé de commentaire.Isabel R. | Expérience générale
Well organized, clean place and nice staff.Horatio D. | Expérience générale
Great costumer serviceLUCIA Q. | Premières impressions
Everyone is very nice and the facility is always cleanLucia Q. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOSE R. | Expérience générale
Le client n'a pas laissé de commentaire.Mohammed K. | Expérience générale
Le client n'a pas laissé de commentaire.Wilmary D. | Expérience générale
Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.Lori M. | Expérience générale
Le client n'a pas laissé de commentaire.Marci H. | Premières impressions
Le client n'a pas laissé de commentaire.GRACE B. | Expérience générale
It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.Michael S. | Premières impressions
Le client n'a pas laissé de commentaire.Victor O. | Expérience générale
Jerry thank you, and Nordialee great helpCARLOSE R. | Premières impressions
Le client n'a pas laissé de commentaire.Phoebe D. | Expérience générale
Le client n'a pas laissé de commentaire.CARVER CLARK G. | Expérience générale
I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn't help, to open the lock. They didn't apologize, and were laughing upon arrival.Kayla H. | Premières impressions
Le client n'a pas laissé de commentaire.RUBY H. | Expérience générale
Thank you Jerry for your help and Nordialee . Thumbs upCarlos R. | Expérience générale
Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Merci!Kimberly A. | Premières impressions
Nordialee, was very helpful, thank youDavid T. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA S. | Expérience générale
Absolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.Brendan M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey N. | Expérience générale
Le client n'a pas laissé de commentaire.Rob S. | Expérience générale
Jerry and all the staff are the best Thanks for alll your helpLUCIA Q. | Premières impressions
Wish you well and Thank YouMAURA M. | Expérience générale
This is the worst place in historyeric r. | Expérience générale
There was always a problem with my unit. They kept saying that I owed money when I didn't and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.Frank R. | Expérience générale
The area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.Sharon G. | Expérience générale
The Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectfulJONATHAN P. | Expérience générale
Costumer service and the manager are real professionalsLUCIA Q. | Premières impressions
Le client n'a pas laissé de commentaire.Luis H. | Expérience générale
Clean, well managed, friendly staff.Andrew W. | Expérience générale
General Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!Joseph D. | Expérience générale
Jerry help me a lotCarlos R. | Premières impressions
Thank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.Sarah C. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY S. | Expérience générale
There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.BRIDGETT P. | Premières impressions
It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.Lori M. | Premières impressions
This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!Christopher K. | Online Move In
👍🏻😎CHRISTOPHER A. | Expérience générale
For years this facility has provided outstanding services to the red rings community.ROBERT F. | Expérience générale
I will never recommend uhaul to anyone. Their service Overall is extremely poor and they're thieves!Crystal V. | Expérience générale
Le client n'a pas laissé de commentaire.juan n. | Premières impressions
Ending my account communications taking too long to finalize end of service.MIRELLA B. | Expérience générale
The staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.Agustin G. | Expérience générale
Le client n'a pas laissé de commentaire.Monica A. | Expérience générale
Le client n'a pas laissé de commentaire.CAROL R. | Expérience générale
I was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn't mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!Keith J. | Expérience générale
Over the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!LATONIA A. | Expérience générale
The service was very professional and good customer serviceJohn R. | Premières impressions
Great facility and personalJesus H. | Online Move In
Employees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.William N. | Expérience générale
Excellent servicesRodo R. | Expérience générale
I was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.LATEEF M. | Expérience générale
I was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.ELIZABETH B. | Expérience générale
Very convenient access, great security measures, nice spaceCassandra R. | Premières impressions
The facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.LUANE K. | Expérience générale
Execelent facilityEST JOSHPHINE M. | Expérience générale
The badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.Robert I. | Expérience générale
The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.Nina D. | Premières impressions
I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,STANLEY B. | Premières impressions
Stephaney was very helpfulrichard w. | Premières impressions
Rent their equipment return them in a timely manner. There is nothing for free no one month free storage .Ethel B. | Expérience générale
Overall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.KEVIN N. | Expérience générale
The service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.Robert I. | Premières impressions
The staff is top notch . Always helpful and considerate. Excellent staff.CHRIS W. | Expérience générale
The staff is always helpful and accommodating. I really appreciated this. Merci.Katherine C. | Expérience générale
The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.Joan P. | Premières impressions
wonderful customer service from Worker named Stephanie.RUTH F. | Premières impressions
Was accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great workMALIKKA V. | Expérience générale
The staff was very courteous and professional. The storage area is very well organized, clean and secure.Agustin G. | Premières impressions
Very good for my 6 years and 4months.never have a problem.PAULINE C. | Expérience générale
The staff was helpful, friendly and knowledgeable. The 10 $fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.christina m. | Expérience générale
Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!Marilyn m. | Premières impressions
The staff was polite, punctual and offered great service.rachel b. | Premières impressions
Excellent service à la clientèleJesus M. | Expérience générale
Courteous, helpful staff. Customer friendly. Clean facility.Andrew W. | Premières impressions
I don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144michael s. | Expérience générale
Great serviceEsmeralda M. | Expérience générale
If a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.susan g. | Expérience générale
The years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.CAROLINA W. | Expérience générale
The gentleman working the desk was very knowledgeable and quick and efficient in setting us up.Jennifer N. | Premières impressions
The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.april k. | Premières impressions
Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.Michael L. | Premières impressions
Very good serviceaurelia u. | Premières impressions
The UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!KIM J. | Expérience générale
The lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.geraldine m. | Expérience générale
Some of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensivejoseph i. | Expérience générale
Their 24 hr access was extremely convenient for me and my family's needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staffJEANNIE G. | Expérience générale
The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.Daisy F. | Premières impressions
It was easy and good. Which it had long evening hours, especially Sunday which is a big moving dayryan f. | Expérience générale
Really helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my moversLouise M. | Premières impressions
Closing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.Ashley D. | Expérience générale
Kind and courteous and no waiting!Lamar J. | Premières impressions
There's a group of staff at this facility. Keep up the good work.TOM C. | Expérience générale
Exceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.miake-lye r. | Expérience générale
The staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.PAUL H. | Premières impressions
Paid for second lock to be removed And wasn't removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.Yancy G. | Expérience générale
The strorage facility was clean and secure. There were always carts available to transport your items.anthony p. | Expérience générale
Supervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheckcraig h. | Expérience générale
Everyone is very helpful and kind. Especially Luis and his boss lady.jamie p. | Premières impressions
If I ever need storage again, will definitely not hesitate to use this place!kadiatou t. | Expérience générale
Rep, took care of all our problems.TOM C. | Premières impressions
The gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Merci.ovina o. | Premières impressions
Easy check in, friendly staff, cleanryan f. | Premières impressions
Hours could be later, but adequate for general use!David H. | Expérience générale
***IRVING R. | Expérience générale
Please empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.miake-lye r. | Premières impressions
ExcellentDavid R. | Expérience générale
Everyone was helpful and courteous.mark g. | Premières impressions
All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.Robert K. | Premières impressions
good service overallJanet a. | Expérience générale
Everyone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!Monica B. | Premières impressions
Staff greatJOHN O. | Expérience générale
Pretty good servicekadiatou t. | Premières impressions
Safe, secure and well maintained!richard a. | Expérience générale
My experience at U-HAUL wasn't a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn't helpful at all. Horrible.jordan b. | Premières impressions
Very clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging-another customer had to let me in.IVY A. | Expérience générale
Temperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breakingJOHN M. | Expérience générale
Good place to store things.KENNETH P. | Expérience générale
Love Ray!!!Cindy M. | Expérience générale
Your service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank youDENISE V. | Expérience générale
Very competent peopleMAXIMO G. | Premières impressions
It's goodTomas C. | Expérience générale
I received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,Jonni T. | Expérience générale
No commentSamuel B. | Expérience générale
Staff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.MARY M. | Expérience générale
no other comments neededkathleen b. | Expérience générale
World Class ServicesNkan E. | Expérience générale
I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Merci.kimberly g. | Premières impressions
Thank you very nice!! 😀rafael / elizabeth d. | Premières impressions
awesome serviceKimberley L. | Premières impressions
Everything was good and easyDylan K. | Expérience générale
SAFE PLACE TO STORE PERSONAL ITEMSfrancis l. | Expérience générale
Thanksalberto m. | Expérience générale
professionalTHOMAS D. | Premières impressions
Great place to put items away that don't fit any ware in your house or apartment. Secured Clean BriteYVETTE R. | Expérience générale
I have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer serviceRUBEN F. | Expérience générale
Very helpful and friendlyELIZABETH L. | Premières impressions
HelpfulNorman T. | Expérience générale
In the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Merci les gars!roxann p. | Expérience générale
Fantastic, clean, friendly staff, secure, convenient locationSean D. | Expérience générale
The best thus far.jose d. | Expérience générale
Very dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for 50 $WINSTON R. | Expérience générale
All was as needed,Eric R. | Expérience générale
Thanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.Leon P R. | Expérience générale
Most of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.MIRIAM G. | Expérience générale
I appreciate you all..Preston S. | Expérience générale
Excellent customer service.jairo G. | Expérience générale
I like storing my things in your storage place but it cost too much and I don't have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.rhodora d. | Expérience générale
very helpfulNorman T. | Premières impressions
If I was provided entry at 8:00 pm perhaps I would have provided a better review.emmanuella m. | Expérience générale
I had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevatorlorin b. | Expérience générale
highly professional and helpful staff. keep up the good work.Sean D. | Premières impressions
This location was vwry clean and staff was very friendly. Thank you again tem uhaul!Lynette V. | Expérience générale
Customer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.Robely M. | Expérience générale
Quick, simple, and friendlyDionne M. | Expérience générale
good phone customer service.... I am not yet in the space I reserved. More to followNeil L. | Réservation
The representative was courteous, informative and knowledgeable.Mildred F. | Premières impressions
Great experience.Karen O. | Expérience générale
BienEDWIN Q. | Expérience générale
Thank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.LYDIA M. | Expérience générale
Karina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.jesse m. | Réservation
everything was great and they really bent over backwards to be responsive to any issues.BETH S. | Expérience générale
They just Stored and shipped my u box. I did not visit facility.John F. | Expérience générale
no problemsMarsha N. | Expérience générale
First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to storeJames K. | Réservation
Everyone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...Timothy G. | Expérience générale
You guys were great and professionalpedro G. | Expérience générale
my first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.craig h. | Réservation
Facility issues were addressed promptly.PATRICIA P. | Expérience générale
Ray delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.Jamie K. | Expérience générale
Very excellentCarmen B. | Expérience générale
I greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.Camille S. | Expérience générale
Great staff!!! The move went very well. Thank you.Gary E. | Réservation
I always get great service in this branch, nice and efficient people. Thanks!!!JAIRO B. | Réservation
good serviceJOSE C. | Expérience générale
Wil definitely recommend. Great serviceangelina m. | Expérience générale
Excellent customer service. Convenient location.MARIA E. | Expérience générale
Very good service.Rosie H. | Expérience générale
I had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.PRISCILLA B. | Expérience générale
Very friendly and eager to help You.Thank youzoila f. | Expérience générale
Your workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑ALEX S. | Expérience générale
Prices are too high.Antonia F. | Expérience générale
I did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.Annette R. | Expérience générale
This was a good experience for me. I rate this as an excellent storage facility.june m. | Expérience générale
I am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won't and can't use as I am moving west.Casey O. | Expérience générale
HAPPYGustavo D. | Expérience générale
Thanks for your help all the time I am very thankfulmartin n. | Expérience générale
It would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!Omobolaji O. | Expérience générale
My pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leaveRashaad P. | Expérience générale
The only thing is your price are high. Thank youMILAGROS C. | Expérience générale
I requested my Ubox to be available at 9am. UHaul didn't have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn't access it when it was deliveredDavid B. | Expérience générale
The worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.SUSAN M. | Expérience générale
I have a bad memories not recommendJonathan / Haisel P. | Expérience générale
U-Box delivery driver was very uncooperative.Barclay L. | Expérience générale
Thank you for your services.SOPHIE S. | Expérience générale
Merci.Jawar M. | Expérience générale
The inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!melany m. | Expérience générale
I did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options uponThomas M. | Expérience générale
Friendly and professional staff. Easy access to facility. Clean and well maintained.Wendy R. | Expérience générale
Forklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.Juan B. | Expérience générale
Never had a problemJAMALE C. | Expérience générale
I used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.alka / ilan m. | Expérience générale
The only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.ZULEIKA D. | Expérience générale
Ray from the Ubox shipment department was extremely helpful and fantastic to work with.HsienHsin C. | Expérience générale
Excelent services!!ana t. | Expérience générale
Excellent serviceTRINA P. | Expérience générale
Very efficient, helpful and friendly staff.andre g. | Expérience générale
I like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?MALIKAH M. | Expérience générale
got a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuuAlfomso C. | Expérience générale
Great storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.DAVID D. | Expérience générale
Le meilleurMARTHA S. | Expérience générale
It’s expensive and not all staff members are respectfulFITZROY/CHERRYANN M. | Expérience générale
ExcelenteJuan Carlos F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!