Évaluations des clients U-Haul Moving & Storage of Rivers Ave
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Témoignages des clients récents de U-Haul Moving & Storage of Rivers Ave
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KRISTEN A. le
Inform customers that 2 delivery fees will apply if containers delivered on different days. I was never informed this would be the case, the information would have let me make an informed decision and know to expect 2 charges on my credit card for same amount.
Jessica B. le
Issues with mileage. Paid for uhaul and 15mile and I only ended up using 5 miles they tried to charge me 292.90
Tammy R. le
Exhaust system was making a lot of rattling noise, steering had a lot of play in it in this particular truck we rented.
Adam C. le
This truck was rickety at best.. def needed to be maintained amd upgraded
Burnis A. le
Parking and getting around on the small lot is a task.
Wilfredo R. le
None
eloise w. le
Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.
Ronald A. le
Store was supposed to open at 7AM and no one showed up until 8AM. Supposed to get $50.00 credit but haven’t seen that yet
Angela J. le
Open on time.. be polite about business and reimburse my wasted time and money for loss at work and movers i had to pay for an hour that they sat while location was closed
Anna S. le
For starters maybe it could open at the correct time. They should have opened at 7am but no one arrived (after multiple phone calls to multiple managers) at 8:30am. We had set our rental to be in the lockbox outside to get it early, but it wasn't there and no explanation was given. The truck was nice and clean but had an overwhelming smell of cigarette smoke. This location needs new managers and new staff that actually care about the quality of work, reputation, and customer satisfaction.
CLAY S. le
Nothing comes to mind...thanks
Teresa W. le
Staff was very helpful! Navigating parking area was a little difficult. Setting up the UHaul - staff was wonderful. We were residing in an area impacted by Hurricane and due to the change of closing date on our home had to reschedule our pick up multiple times. Staff was more than accomodating and very helpful.
Lora S. le
The handle that rolls, down the window was missing. Mirrors were hard to adjust but mainly because I am accustomed to being able to adjust mirrors from the inside of the vehicle.
Leverta W. le
Staff was amazing!
Mela M. le
This rental facility is actually slightly out of my way, but I come here because your staff are so polite and this facility is vastly more pleasant than the others. I've rented 3 times in the past 6 weeks and will rent again next weekend. Moving is stressful and exhausting. Not having to deal with a rude person or long waits with customers being helped out of turn is priceless.
david C. le
( 5??????????) As being a customer with U-Haul Moving & Storage of Rivers Ave 2155 Credit Union Ln North Charleston, SC 29406 I have always had accurate reservations and excellent service !!!!! They will ALWAYS KEEP MY SERVICE !!!!!
Edson M. le
Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.
Raymond M. le
When you say guarantee stand by your word. I was told I would have it on a Saturday but didn’t get it until Monday. This caused a delay and stress on my family since the items shipped were for my disabled mother and I was counting on a weekend arrival due to my work schedule during week days. I had to take days off and make other shipping arrangements. Your staff gave conflicting excuses for the delayed arrival. They even said “your new guarantee date is Monday” which defeats the meaning of the word guarantee. Then tried to offer me $50 as a courtesy. Said that a field rep would call but never did. I filed s complaint via uhaul and no response. I told them I would take it to court for reimbursement and all they could say was “I understand, I would do the same” but made no attempts to resolve this matter. If this is how you treat a return customer I would hate to see what you do to new customers. I will be seeking compensation in one manner or another either through uhaul directly or filing a court judgement. This is ridiculous. .
James G. le
Latching mechanism was confusing. Had to figure out how to open. Unlike I’ve ever seen. When the trailer door fully opened, the latch prevented me from closing the door. I had to blindly reach my hand above the opened door to manipulate the mechanism into position where I could then close the door.
Kelly P. le
I had lots of trouble with my reservation but this is not the fault of this location. They guys were very helpful!
Joseph P. le
Online check in experience was a little confusing but great customer service once I went in to get help and the keys.
Jose S. le
Nothing
Leroy D. le
Good customer services
Michael B. le
While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.
Michael B. le
Always a great experience at this location
Matt L. le
Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco
Tom H. le
I have to say, everything promised was delivered thank you
shaine b. le
We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.
Ralph L. le
Very accommodating and professional!
James G. le
The staff is always helpful and friendly
DJ P. le
Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.
RON N. le
Thanks
Lisa L. le
Very nice and friendly and got me serviced fast
Robert W. le
Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.
thomas d. le
The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.
Brett S. le
Thank you
Brittney P. le
Na
john b. le
great staff, very friendly
barbara f. le
The ladies who delivered my u box. We're amazing So friendly and fast
Certisteen S. le
Very good service and I would recommend them to my friends.
KENNETH K. le
great place,very good people. Only problem is space for parking in front and room to unload in back.
Frederick Y. le
Our entire Uhaul moving experience was poor. I will never move with Uhaul again.
Susan R. le
I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.
Anita B. le
The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.
William V. le
The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.
Cheryl B. le
The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.
karen p. le
did not go to facility
Tracy W. le
Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much
jessica r. le
The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.