Évaluations des clients U-Haul Moving & Storage of Rivers Ave

Fast and quick turn in

Dropped off after hours. All worked out perfect. Thanks for the help.

Friendly & courteous!

Brittany #1

Location was closed, no help what so ever, it Extremely cold standing outside for 45 min trying to figure out how to get into truck. Puck up location changed at last minute. Key location was not easy to find.

Every one was so helpful!! We went on the last of the month and the sweet girl at Dorchester and Ashley Phosphate called and found the truck at the Rivers Ave location. When we picked up the truck the guy was nice, but when we returned it the guy was really friendly. Thanks!!!

Service was great.

Friendly, helpful staff from start to finish.

Great service! Pickup was easier and faster than other locations. Staff was friendly and mindful of safety under current covid environment. Drop off was even quicker. Will definitely check this location first.

Good customer service.

To small and to return the truck was a very bad experience, I spend more than 30 minutes trying to return the truck online and I took more than 50 pictures to the miles and fuel tank and I ended calling to complete the return because the online web was not accepting my pictures. Also u guys have to change the price in the announcement where u say that 20 foot truck rental is $39.99 and u charge me $184.00 for 1 way trip with less that 35 miles used. I'll NEVER recommend you guys again... to no one.

Nothing, uhaul customer service was excellent.

I did not rent anything! You screwed up verifying your customers contact info. I told you this once and you did nothing. Never using lazy U-Haul again.

Nothing

Nothing. Friendly quick and easy

Did not have the van I reserved so was switched to a 10' truck. Made it to my location with truck to find that the appliance dolly was left out. Had to return to uhaul location to get dolly and return to location. This caused an excess number of miles than originally planned and excess gas usage. Still charged for it.

The only problem I had was that the battery died & I had to get a jump. Then I was afraid to turn it off until I returned the truck same day. The young woman that is there has excellent customer service & is very efficient & knows the trailers & trucks for the size load I had. Now that's excellent. Can't find many that go out of their way to do that

Customer Service is terrible at this particular location.

Speed up deposit returns

Wonderful, would highly recommend.

No improvements

Everything was great, and the young lady that served me was very kind and professional this was my first time renting anything from U-Haul but I was impressed... thanks

Well I would strongly recommend keeping the clerk that checked me out and checked me back in right where she is!!! It is clear that she cares about customer service and in today's world she is definitely a perfect 10 I can't thank her enough very appreciative of her professionalism and courtesy as well as attentiveness to our needs!!!bu believe her name is Bethany or Britney the one that actually rang me up at the cash register, all the others were nice people but it was clear she was sort of coordinating the entire process and I'm very grateful

All The Ladies were very pleasant and did a great job. Not much to improve on from my visit.

The staff was very friendly and helpful. The gentleman who assisted me was fantastic. I would not only recommend them, but look forward to renting again with this location.

Maybe one more employee to assist customers if busy spell should occur but for only 2 there today when I returned van and the young lady whom helped me with card key issue in a professional and quick fix to storage entry access

I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!

Stop giving Uhaul out that just came in so it can be properly check in. Two clean them out

The whole process was easy and simple.Outstanding service!!

Pick up and drop off was very quick. Staff were very friendly.

Bethany was outstanding. Not only was I impressed with the friendly/cheerful and positive attitude by the store manager and others during a visit to the store a few days before (which is why i selected this location over another), but i observed them in action. Providing training to a new employee in asking the right questions over the phone, as well as the maintenance and cae of the equipment. Mike quickly checked out the vehicle in in a friendly and professional manner while Bethany opened up the hood, checked fluids,filled the windshield washer tank. A great team at this location.

The rental went well with 1 exception the allowed mileage was too low. I picked up the truck at Uhaul company store because I trust the inventory and process better at company stores. I drove about 10 miles to Pooler Georgia where my son's apartment is. We loaded the truck and drove straight to North Charleston, SC to unload then straight to Uhaul company store to return truck. Unfortunately I was informed I went over my allotted miles and had to pay $9 and change. Not a dealbreaker but leaves a bad taste after a flawless move.

Truck ran well but leaked inside. Damage to several of my belongings. The store manager was very nice and willing to assist. Excellent customer service.

Nothing. The young lady That helped me was fantastic. She got me set up over the phone and the next morning helped me quickly get the van rented and also quickly got me checked in when I returned it later in the day.

Customer service was great!

Friendly, quick drop off, which was good. Asked if any issues, I explained what issues I thought were relevant, transmission and alignment, she seemed as if she was going to have things checked out before the next person. The truck jerked to one side even if you hit a small bump in road, which is pretty frightening. All good though

Very friendly staff and quick service.

N Chareston was great to work with. So was Huber Heights, OH. Thank you.

The girl at Uhaul attached the trailer to my hitch. She explained well. I had to adjust the chain length once during my trip per her instructions. All went smooth.

Great customer service at pick up & drop off. Kind friendly people on both ends. They made a difficult situation so much easier. I'm grateful!!!

I have used this service 3 times and have always been satisfied. There is nothing to improve. Thanks

Clerks were very prompt and courteous. Service was excellent. Would definitely recommend them to others.

It was perfect!!!

Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

Representatives at the desk are super polite and know the products. The showroom is well stocked. The truck I rented was new And clean. All modern tech is used for your convenience . I'm a repeat customer at this location.

Staff was Very helpful, I originally rented a Tow dolly and then realized I couldn't use a dolly for my sons vehicle so went in panic mode as I was 4 hours from home and Uhaul was about to close but the staff here traded out my contract for trailer and got me on road fast ! Very appreciative

As a manager at my job, I noticed this location to be understaffed or miss managed. I had to wait outside for 10 mins then I rented a uhaul for just the night and was charged for 2 days. I had the uhaul back 3 hours after I rented. Same day. That showed me what I needed to know with oversite and incompetence. I don't mean to bash, but if I needed that extra money badly I would have been up a creek because it takes days for a refund. Doesn't seem fair in a pandemic for some people. Then, I was charged for a storage unit even after I closed my unit out. Which again showed me the oversite or issue there is with the payment system because that money was also needed for something else yet it came out of my bank for a unit I didn't rent any longer.

The new manager is great! She was very helpful and accomodating.

The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Went above and beyond to make sure I was taken care of with storing my belongings.

Great service. Really happy with the unit!

The guys were very nice and accommodating

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Good customer services

While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Always a great experience at this location

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

I have to say, everything promised was delivered thank you

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Very accommodating and professional!

The staff is always helpful and friendly

Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

Thanks

Very nice and friendly and got me serviced fast

Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Thank you

Na

great staff, very friendly

The ladies who delivered my u box. We're amazing So friendly and fast

Very good service and I would recommend them to my friends.

great place,very good people. Only problem is space for parking in front and room to unload in back.

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

did not go to facility

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.