Customer Reviews for U-Haul Moving & Storage of Rivers Ave

Évaluation :

1

If I could give this uhaul location a triple zero review I will. First off, I got a call yesterday saying they changed the location of the truck so i said ok cool.. today, got the truck, went 10 mins down the street and it died. AT A LIGHT! I had to spend my own money to get to towed out of the way because the law down here is I can not leave it at the light for roadside to come. 150 $to be exact! DO NOT GO HERE! SERIOUSLY! IF YOU DO MAKE SURE YOUR TRUCK WORKS because obviously they do not do good maintenance on these things. Roadside assistance mechanic said it was a bad battery.. and a listvof other things.. I'm currently back and forth with road side assistance and customer service trying to get reimbursed for the towing. The assistant manager is so damn rude! We almost got into it. So unprofessional. I am telling everyone about my experience and will let other know not to go to this location. On the bright side the manager of the store was nice about everything. I'm still giving this a bad review because I shouldn't have had to go through all of that because of there careless mistakes.

Évaluation :

5

Bethany was a great hep to me when I had trouble with the online check in!

Évaluation :

5

Nothing, staff is always hard working and amazingly fast at getting the rental you need! Merci

Évaluation :

5

Central station is a joke and should not rent u-hauls anymore thats where I was supposed to pick it up at and nobody was to b found then I went to the other location on rivers ave and got excellent service

Évaluation :

5

One package of my moving blankets was wet with a musty mold smell and could be used to cover anything. Other than that, overall excellent rating. Excellent service also when returning the rental unit at Leesburg, fl.

Évaluation :

5

The U-Haul App doesn't work correctly. Otherwise, I had the perfect rental experience.

Évaluation :

5

Staff were very friendly and helpful!

Évaluation :

5

Easy procedure. Drive up, employee was outside to accept truck. Sent me an email receipt. Done.

Évaluation :

5

Great customer service and fast and easy...

Évaluation :

1

At closing time bethany Phillips was very rude and adamant and agitated due to me having questions about my payment- I wanted to make sure I was paying for mileage if i went over. As a customer- her service wasnt pleasant at all and I'll never rent from this location again

Évaluation :

5

We'll organized and quick dropoff.

Évaluation :

4

Less than 24 hours before I was supposed to pick up my van, I was told that I needed to pick up the vehicle about 20 minutes further away than I originally booked. Spent an extra hour that was expected because of this change. And when we drove past the original location of the reservation, a van was in the parking lot which did not move over the course of the day. Poor planning as an organization.

Évaluation :

3

Was not the location I requested. After three locations change I ended up here.

Évaluation :

5

We absolutely can not speak highly enough of the kind professional service provided first by Edward in providing our rental, and then by both he and Meghan when we returned. We have used various U-Haul agents in the Charleston area, and this location is by far superior to the others. In comparison, one grumpy U-Haul representative in Goos Creek treats you like you are a criminal or you are asking him for a kidney. The Rivers Avenue U-Haul in Charleston will be our chosen location for all future rentals because of the stellar customer service provided by Meghan and Edward. They represent U-Haul most well, and should be recognized as such. Sincerely, Denise Girard 724.421.7662

Évaluation :

5

The GM Megan Baker is Great

Évaluation :

5

Have a hitch tech to help with customer trailer hookups

Évaluation :

4

Very quick drop off and the staff were nice.

Évaluation :

5

The staff was very professional and helpful. The seat would not move up so they promptly set me up with another vehicle.

Évaluation :

5

The folks who work here are expedient and accommodating.

Évaluation :

5

The truck was ready to go. It was clean and everything went smoothly.

Évaluation :

5

Friendly people, great customer service and fast in and out

Évaluation :

5

Everything went great!!

Évaluation :

5

Fast and quick turn in

Évaluation :

5

Dropped off after hours. All worked out perfect. Thanks for the help.

Évaluation :

5

Friendly & courteous!

Évaluation :

5

Brittany #1

Évaluation :

1

Location was closed, no help what so ever, it Extremely cold standing outside for 45 min trying to figure out how to get into truck. Puck up location changed at last minute. Key location was not easy to find.

Évaluation :

5

Every one was so helpful!! We went on the last of the month and the sweet girl at Dorchester and Ashley Phosphate called and found the truck at the Rivers Ave location. When we picked up the truck the guy was nice, but when we returned it the guy was really friendly. Thanks!!!

Évaluation :

5

Service was great.

Évaluation :

5

Friendly, helpful staff from start to finish.

Évaluation :

5

Great service! Pickup was easier and faster than other locations. Staff was friendly and mindful of safety under current covid environment. Drop off was even quicker. Will definitely check this location first.

Évaluation :

4

Good customer service.

Évaluation :

1

To small and to return the truck was a very bad experience, I spend more than 30 minutes trying to return the truck online and I took more than 50 pictures to the miles and fuel tank and I ended calling to complete the return because the online web was not accepting my pictures. Also u guys have to change the price in the announcement where u say that 20 foot truck rental is 39,99 $ and u charge me 184,00 $ for 1 way trip with less that 35 miles used. I'll NEVER recommend you guys again... to no one.

Évaluation :

5

Nothing, uhaul customer service was excellent.

Évaluation :

1

I did not rent anything! You screwed up verifying your customers contact info. I told you this once and you did nothing. Never using lazy U-Haul again.

Évaluation :

5

Rien

Évaluation :

5

Nothing. Friendly quick and easy

Évaluation :

3

Did not have the van I reserved so was switched to a 10' truck. Made it to my location with truck to find that the appliance dolly was left out. Had to return to uhaul location to get dolly and return to location. This caused an excess number of miles than originally planned and excess gas usage. Still charged for it.

Évaluation :

4

The only problem I had was that the battery died & I had to get a jump. Then I was afraid to turn it off until I returned the truck same day. The young woman that is there has excellent customer service & is very efficient & knows the trailers & trucks for the size load I had. Now that's excellent. Can't find many that go out of their way to do that

Évaluation :

1

Customer Service is terrible at this particular location.

Évaluation :

3

Speed up deposit returns

Évaluation :

5

Wonderful, would highly recommend.

Évaluation :

5

No improvements

Évaluation :

5

Everything was great, and the young lady that served me was very kind and professional this was my first time renting anything from U-Haul but I was impressed... thanks

Évaluation :

5

Well I would strongly recommend keeping the clerk that checked me out and checked me back in right where she is!!! It is clear that she cares about customer service and in today's world she is definitely a perfect 10 I can't thank her enough very appreciative of her professionalism and courtesy as well as attentiveness to our needs!!!bu believe her name is Bethany or Britney the one that actually rang me up at the cash register, all the others were nice people but it was clear she was sort of coordinating the entire process and I'm very grateful

Évaluation :

5

All The Ladies were very pleasant and did a great job. Not much to improve on from my visit.

Évaluation :

5

The staff was very friendly and helpful. The gentleman who assisted me was fantastic. I would not only recommend them, but look forward to renting again with this location.

Évaluation :

5

Maybe one more employee to assist customers if busy spell should occur but for only 2 there today when I returned van and the young lady whom helped me with card key issue in a professional and quick fix to storage entry access

Évaluation :

5

I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!

Évaluation :

1

Stop giving Uhaul out that just came in so it can be properly check in. Two clean them out

Évaluation :

5

Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

Évaluation :

5

The new manager is great! She was very helpful and accomodating.

Évaluation :

4

The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Évaluation :

5

Went above and beyond to make sure I was taken care of with storing my belongings.

Évaluation :

5

Great service. Really happy with the unit!

Évaluation :

5

The guys were very nice and accommodating

Évaluation :

5

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Évaluation :

5

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Évaluation :

5

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Évaluation :

4

Good customer services

Évaluation :

2

While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Évaluation :

5

Always a great experience at this location

Évaluation :

5

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Évaluation :

5

I have to say, everything promised was delivered thank you

Évaluation :

3

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Évaluation :

5

Very accommodating and professional!

Évaluation :

4

The staff is always helpful and friendly

Évaluation :

4

Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

Évaluation :

4

Thanks

Évaluation :

5

Very nice and friendly and got me serviced fast

Évaluation :

2

Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

Évaluation :

4

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Évaluation :

5

Merci

Évaluation :

5

Na

Évaluation :

5

great staff, very friendly

Évaluation :

5

The ladies who delivered my u box. We're amazing So friendly and fast

Évaluation :

5

Very good service and I would recommend them to my friends.

Évaluation :

5

great place,very good people. Only problem is space for parking in front and room to unload in back.

Évaluation :

1

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Évaluation :

5

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Évaluation :

4

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

Évaluation :

3

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Évaluation :

3

The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

Évaluation :

5

did not go to facility

Évaluation :

5

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much