Customer Reviews for U-Haul Moving & Storage of Rivers Ave

Évaluation :

1

We have used Ubox for a number of different moves in the country and had a great experience. HOWEVER, I will NEVER recommend Ubox to anyone moving in the Charleston area. The staff managing the Ubox rental in Charleston are the absolute worst. In fact, my parents had a Ubox delivered in Mount Pleasant, and the woman delivering the box finally arrived at 9pm (outside of the drop hours), did not give notice and placed the box in front of the gate in their driveway so they couldn't open the gate or access the cars in the garage for three days. Our experience was even WORSE. The same woman delivered our 3 Uboxes at 9:30 pm (way outside of the drop-off timeframe), and it was extremely loud, she backed up with the beeping noise the entire way down the street for each box. She was rude, and neighbors were coming outside to see what was happening, which was very embarrassing. To make things more traumatic, she was supposed to pick up our boxes on Saturday and arrived at TWO THIRTY AM!!! Of course, she woke us up immediately and the neighbor's lights started to turn on as well. Not only was the machinery loud, but she was also screaming to someone on her phone on speakerphone. Then she hit our box into the side of the house. I will NEVER use Ubox or Uhaul ever again for a move in Charleston and will continue to tell this story to those considering Ubox.

Évaluation :

5

Friendly, helpful, efficient, simple. Wait was rather long due to long line but, getting trailer, getting it hooked ready to leave was very quick

Évaluation :

1

I did use this location before it was great but with the new team you have know Poor customer services just poor customer services or maybe not enough people for the location to handle all the customers and for the calling customers they can't stand chance to be served

Évaluation :

4

One of the tires needed to be replaced and I had to add air to it twice (once at the beginning and at the mid-point of my travels). The tire pressure warning light made me uncomfortable but the equipment still functioned. I also had to guess when putting air in as I could not find a tire pressure gage. Overall it was decent equipment.

Évaluation :

5

Very professional and helpful. Easy check out.

Évaluation :

1

I put $25 worth of gas in the truck that I used very little gas in and was charged $51.14. I have the credit care receipt showing how much I put in. I was told not to rent from uhaul because they charge bogus charges and rip the customer off! I will never rent from uhaul again! Worst experience ever

Évaluation :

2

Good customer service!!!

Évaluation :

3

Our close drop off location was moved to one about 15 miles away. It was closed but online drop off procedure was good.

Évaluation :

5

Very helpful and respectful

Évaluation :

4

We never went inside the location. But outside an employee, Ty, was very helpful and assisted us even though it was near closing. I can not emphasize enough how nice he was and the great customer service he provided. My one major comment is the location was extremely crowded with trucks. It was difficult to enter it. And it was a bit hectic since it was also a storage location for the upack containers. Forklift drivers were buzzing around all over with them. For that I knocked them down a peg. Would be good for things to be separated more. Granted I am not sure the location has the space.

Évaluation :

1

The customer service was poor. The first day I stood in line for over twenty minutes was not greeted but walked past by an associate who went on to greet the next customer who came in. When I was finally asked to come to the counter “to help whoever is next” before I could get out the type of truck I needed I was cut by the associate telling me they had no truck available unless I had a reservation. That announcement could have been made prior to me standing in line for twenty plus minutes. My fiancé went back in after I told her of the horrible service and she was told trucks would be available the next day. We went back the next day, received slightly better service, I requested an applicants dolly which was left off the contract and the truck which resulted in us having to spend an hour shopping for one to finish our move. The time ran over into me having to be to work as I am a first responder and could not miss a day so I ended up paying for an extra day rental just to have the empty truck sit in my yard. If I could help it I would never rent from insulin particular this location again.

Évaluation :

2

Nice staff, location was terrible. Trucks and stuff everywhere

Évaluation :

5

Have more people like Mali. She was great!

Évaluation :

5

Reduce storage here so it's easier to get in and out of the facility

Évaluation :

5

My experience could not have been better with the return process. There was a long line in the store for pickups. A staff member saw that I was returning and immediately walked me outside to check over the truck and get me cleared out. Highly recommend this location.

Évaluation :

5

Large operation - obviously doing things right. The girl who checked me in was very friendly and was a hard worker.

Évaluation :

1

Service was absolutely distasteful. I couldn't do the mobile pick-up like I set up. I go inside the store and no one is helping me as new people walk in they are assisted prior to me. Wasn't even greeted. Then I give all my information and left my car so I could get someone else to drive it back and these asswholes towed my car LONG before the close of business. No one said anything to me. I could see if it were there passed the close of business but I was there within a and hour. Didn't call not once. 10/10 DON'T RECOMMEND

Évaluation :

5

Exelente

Évaluation :

5

Mali did a fantastic job! She is efficient, as well, as professional.

Évaluation :

2

It was difficult to maneuver through the stacked storage boxes with a huge truck. Very congested and we couldn't find the entrance bc it was blocked by two trucks. We walked around the location for about 20 minutes without seeing any personnel. Until I called the location and they were trying to give me verbal directions, when I was telling them everything is blocked off. There's no way to get this big truck + trailer through to get checked in. When we finally got everything situated, everyone was very kind and inviting. As someone who just traveled through 5 states with this uhaul, we were hoping it would be a seamless drop off process since we had such an amazing experience in our home state. This location did help me return my extra wrapping paper though. Without a receipt. For that, I am thankful. It was a very high stress/anxiety situation because of the congestion in this location's parking lot and there's no clear signs indicating where we need to pull into the location, which caused confusion.

Évaluation :

3

The U-Haul box was supposed to be delivered a window between 9 AM and 6 PM at 5:30 PM it still did not arrive and we did not receive a call when we called them we waited over 40 minutes on hold twice and we were told that they were loading the box now but they could not give us an ETA on when it was going to be dropped off but said it will be there sometime later tonight

Évaluation :

4

The main difference is the crew. They help you quick no waiting. That has to be the case all the time

Évaluation :

4

Exiting the location was tough. It was very hard to see anything coming from the right side. I ended up having to get out of the truck and look and then quickly hop in and go.

Évaluation :

5

Nothing needs to be improved, great service.

Évaluation :

3

Make sure goods are stored correctly so they are not damaged and growing mold, so you lose an entire household of items.

Évaluation :

5

Porsha Rogers was phenomenal! She has excellent customer care service skills and is extremely detailed and competent. We would definitely rent again from here especially with her being there.

Évaluation :

4

I reserved and pre-paid for a truck from 2076 Wambaw Creek Rd Charleston, SC location with an allowance of 105 miles to my destination. At the last minute U-haul changed the pick up location to a Credit union Lane, North Charleston location, (12 miles further from my home in Mt. Pleasant) Inconvenient but ok. However, you reduced the mileage from 105 to 94 allowable miles because North Charleston is closer to my destination, when in fact you should have increased the mileage to compensate for the greater distance I had to drive the truck to get back home and the greater distance I had to travel to my destination. At the end I was charged for an overage of 22 miles which you caused by changing the pick up location. Additionally, when I picked up the truck it had 1/8 of a tank of fuel and only 41 miles to empty. So I had to fuel up first thing and not having the opportunity to drive the truck any distance to determine its fuel efficiency I had no idea how much fuel to add. I was given a $27 fuel credit to bring the tank up to 1/4 tank, but that obviously would not get me to my destination. Consequently I put too much fuel in the tank and ended up leaving above 3/8 of a tank of fuel. No credit on the extra fuel but extra charge on the overage of miles which was caused by you changing the pickup location. Frustrating, and not a way to get a satisfied customer. In my opinion, you over charged me $22 plus tax for the mileage overage and approximately $40 for the 3/16 of a tank of extra fuel that I put in the tank to leave the truck with 7/16 full rather than 4/16 full. I don't think the staff at the pick-up location were at fault, it was U-Haul policies and procedures that were at fault.

Évaluation :

5

Fast and friendly service

Évaluation :

5

The only location I wanna use!

Évaluation :

5

Thanks

Évaluation :

1

Cluttered, tight, chaotic area. No space to work in or drive through. Maybe a foot of clearance on either side of the truck trying to navigate in the area.

Évaluation :

4

The place I was originally supposed to pick up in charleston sc was horrible. U-Haul immediately transferred me to another location on credit union Blvd and their service was top notch. Trailer I used was in good shape other than having to put air in one tire. Upon drop off time the man at chilled ponds in Virginia was very nice and even stayed a late to let me drop off. Very respectful and fast service. Overall would recommend using these two locations. Do not use the location off of remount rd in South Carolina

Évaluation :

5

I can't think of anything right off the top of my head except for maybe more room in the parking lot to maneuver! The general manager there is top of the line his fast and friendly service are a tremendous help in our busy schedule!

Évaluation :

5

The driver didn't text or call at any point prior to arrival I looked downstairs to see them driving around and had to run and go track them down

Évaluation :

2

This location was very cluttered and dirty. Lot not well maintained. The one employee had contact with was harsh, abrasive and not willing to assist. I would take a long look into this location and have some customer service skills training. I work in the public sector and have for many decades.

Évaluation :

5

The 2 young women working do an outstanding job in customer service

Évaluation :

5

This is a large U-Haul location with excellent customer service. We were treated with respect and appreciation.

Évaluation :

1

It is dangerously over crowded with just about every inch of the property tightly packed with equipment. Extremely difficult to safely maneuver in this packed parking lot. Would not use again based on the packed parking lot.

Évaluation :

5

Create a better system for turning in trucks after hours.The current system didn't work for me. Kudos to the day staff fir taking care of my rental and making sure i was charged fairly. Thanx

Évaluation :

5

I feel like a jerk for not remembering the name of the young lady who helped me. I believe it was Mila or Mika, but she was incredibly friendly and efficient. She checked me in and checked me out and the whole process went smooth as could be. A great experience with U-Haul. Especially thanks to her.

Évaluation :

1

charge twice for truck and charged for fuel that was replaced by me

Évaluation :

3

The staff was helpful and attentive. The location, however, was not convenient and challenging to enter the lot due to the number of vehicles and equipment.

Évaluation :

5

I really wish UHaul would require renters to return the vehicle with the tank full of gas - just like the rental car companies do. I find it annoying to have to balance things so that I can return the vehicle with "just above 1/4 tank of gas."

Évaluation :

5

I love the girl who work there she is so professional take your time and listen to you

Évaluation :

5

Excellent.

Évaluation :

4

The location is extremely crowded and cars constantly block the entrance. Both times I came to buy boxes and pick up the truck, I had to park at the business across the street and walk through the blocked up parking lot. When I dropped the truck off I had to wait for someone to move their car because they had parked in the drop off lane. The service was awesome, but the parking lot is insane.

Évaluation :

5

No problem truck was available owner was courteous, answered all my questions. It was a great U-Haul experience.

Évaluation :

1

The clerk tried to double charge me after I stated that the amount was taken out of my account.

Évaluation :

3

Overall my experience with Uhaul was good. I want to make sure that someone knows how helpful Noe in Savannah GA was. Our container was supposed to be picked up on July 5th, but unfortunately a scheduling mix up caused the container pickup time to be pushed out to July 7th. Noe called me to let me know and I informed her that we couldn't do that as our house closing was set for July 6th and we need to have our things, included our container, gone before the 7th. Noe understood and made it happen. The container was picked up without any problems on July 6th mid day. She did an amazing job. Thank you!!

Évaluation :

4

The location was nice and had a lot of truck choices. At the end of the day though trucks were blocking that exit and it was hard to get out of the parking lot. Overall a good location. The mobile 24/7 pickup was really hard to use and took us an hour to get our truck. It's easier and faster to wait in line of 6 and have the rep do it

Évaluation :

5

none. Excellent fast easy customer care.

Évaluation :

5

Good customer service.

Évaluation :

1

The drop off for my U-Haul was delayed by almost 12 hours. This delayed the start time of my moving labor and I still have leftover work to do after the weekend which was not originally in my plan.

Évaluation :

5

Thank you especially to Kayla Middleton who know her work and who is very nice to customers! This was in contrast to uhaul on king street in Charleston.

Évaluation :

3

When I first come they told me if you don’t pass 10 days from the current month we will refund you the rent I don’t pass 9 days and they tell me we charge the whole price

Évaluation :

2

The customer service was great when I got someone. They had 1 person doing all the work w only 1 new guy helping. They need more staff. Outside of feeling bad for the employees, it was a great experience.

Évaluation :

5

The staff was so helpful and friendly. Possibly the best UHaul experience I have ever had over the twenty years that I have been using UHaul. Well done team.

Évaluation :

5

N.D.

Évaluation :

1

Don't give faulty equipment and not fallow threw with accommodations.

Évaluation :

5

I will always use the U Haul family for my moving needs

Évaluation :

5

Run like clock work

Évaluation :

5

Porsche did a great job

Évaluation :

1

NOT ENOUGH SPACE TO GET MY TRUCK ONTO THE LOT. WAY TOO MANY TRUCKS ON THAT SMALL SITE. A PLACE LOOKING FOR AN ACCIDENT. NO AGENT AT THE CHECK-OUT DESK. I HAD TO GO INTO THE WAREHOUSE TO FIND SOMEONE TO HELP ME. IN PARK AREA , EMPLOYEES PARTYING LOUDLY.

Évaluation :

4

Improve your website interface with the customer. It takes forever to get thru the simplest of transactions. It is not a robust website. I can help you to fix it.

Évaluation :

5

Great service

Évaluation :

5

Thank you for making my cross state move breeze

Évaluation :

5

U-Haul was helpful from start to finish.

Évaluation :

1

This is the worst place they are too high for no reason

Évaluation :

5

In and out fast. Staff very friendly

Évaluation :

5

Very understandable and respectable

Évaluation :

1

Didn't know there rat problem was as serious until I started moving my furniture in, you can hear the rats running on the metal roof. Plus the storage was not what I was shown for a two bedroom apartment not even enough room.

Évaluation :

4

Well I know that something is wrong with door c. So I guess I’ll have to come during open hours

Évaluation :

4

Only issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairs

Évaluation :

5

management was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!

Évaluation :

5

Friendly staff, and helpful. Even when they were busy they took time aside to help me access my storage unit because my card wasn't working.

Évaluation :

4

Eddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!

Évaluation :

4

Should have 24 he access.

Évaluation :

5

Excellent service, very professional.

Évaluation :

5

Quick service and efficient

Évaluation :

5

I'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.

Évaluation :

1

Inside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.

Évaluation :

5

I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!

Évaluation :

5

Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

Évaluation :

5

The new manager is great! She was very helpful and accomodating.

Évaluation :

4

The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Évaluation :

5

Went above and beyond to make sure I was taken care of with storing my belongings.

Évaluation :

5

Great service. Really happy with the unit!

Évaluation :

5

The guys were very nice and accommodating

Évaluation :

5

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Évaluation :

5

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Évaluation :

5

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Évaluation :

4

Good customer services

Évaluation :

2

While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Évaluation :

5

Always a great experience at this location

Évaluation :

5

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Évaluation :

5

I have to say, everything promised was delivered thank you

Évaluation :

3

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Évaluation :

5

Very accommodating and professional!

Évaluation :

4

The staff is always helpful and friendly

Évaluation :

4

Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

Évaluation :

4

Thanks

Évaluation :

5

Very nice and friendly and got me serviced fast

Évaluation :

2

Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

Évaluation :

4

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Évaluation :

5

Merci

Évaluation :

5

Na

Évaluation :

5

great staff, very friendly

Évaluation :

5

The ladies who delivered my u box. We're amazing So friendly and fast

Évaluation :

5

Very good service and I would recommend them to my friends.

Évaluation :

5

great place,very good people. Only problem is space for parking in front and room to unload in back.

Évaluation :

1

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Évaluation :

5

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Évaluation :

4

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

Évaluation :

3

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Évaluation :

3

The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

Évaluation :

5

did not go to facility

Évaluation :

5

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much