Customer service is awesome. Next time have enough double trailers for my ubox containers so they can be delivered on time. I was also misquotes for delivery by 75 $. Pick up for my truck wasn't set up correctly and no one called to confirm so I ended up having to travel and hour both ways just to get my truck. So many things wrong. Will never order through you all again. I'll pay the higher price somewhere else for peace of mind.Jacquelin G.
Customer Reviews for U-Haul Moving & Storage of Rivers Ave
Pour nous contacter
North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I returned the truck at the same fuel level as I received it and was told it was received with less fuel. The employee told me it was a 20 credit I was losing and couldn't provide any reasoning and stared at me with a blank face when I discussed the fuel levels.michael F.
I wish I could remember the name of the girl who helped me with this rental... she was great!!Michael S.
Le client n'a pas laissé de commentaire.STEPHANIE P.
Filthy truck and lied to about the charges to be paid never againbrian B.
Very poor customer service. The rep disappeared for several minutes and took a while even after the outside person said he'd informed her customers were inside waiting. When she finally arrived there was no acknowledgement of the wait or explanation. I rent from this location fairly often and run his experience was most disappointing.DUANE H.
Only issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairsHoward H. | Expérience générale
Le client n'a pas laissé de commentaire.Tawana B.
Le client n'a pas laissé de commentaire.Ernest V.
The staff are Very Professional, Efficient and Knowlegeable of the products provided. A coin operated cold beverage and snacks machines in the customer waiting area would be appreciated by customersmark M.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.John W.
Great team, very helpful. I was in and out in no time.MICHAEL N.
Le client n'a pas laissé de commentaire.Rickter H.
The available parking for trucks and trailers is cramped. It was a bit of a challenge to safely navigate safely through the parking lotPETER B.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.DUANE W.
Le client n'a pas laissé de commentaire.Edward S.
Least amount of waiting I've ever had at any Uhaul location for equipment. Excellent, efficient staff.SEAN H.
Le client n'a pas laissé de commentaire.GEORGE W.
Get reliable drivers to pickup and deliver items in a timely fashion. And get trucks that don't break down and require drivers to break the order up in order to deliver on a trailerJeannine W.
Le client n'a pas laissé de commentaire.Jarrod K.
Le client n'a pas laissé de commentaire.JEFFREY F.
When I was going through the return process through the application on my phone it would not accept the picture of the odometer and fuel gauge. I had to use the website in order to successfully finish my return.Charles L.
staff was friendlyTony M.
Le client n'a pas laissé de commentaire.BRANDON P.
Le client n'a pas laissé de commentaire.CHANDLER F.
This location is great - a job well done!Tania Q.
Excellent process. Install started on time and was completed in a timely manner. This service was considerably less expensive than others offering this service.Tom P.
Le client n'a pas laissé de commentaire.BENJAMIN S.
Parking lot was crowded - hard to drive through. Staff was excellent - Well done by Ed and Meghann!James O.
Le client n'a pas laissé de commentaire.Robert W.
Don't loose the keys for the rental reserved for meâ€¦ had to get another truck that had less than 1/8 of a tank of fuelâ€¦ otherwise loved the truck!Patricia W.
Very friendly personnel. Smooth experience. Thank YouWILLIAM C.
Pick up was easy, but the drop off was horrendous. It took 30 minutes of waiting in the returns line before anybody even spoke to me.RICHARD B.
management was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!Christine B. | Premières impressions
Le client n'a pas laissé de commentaire.RALPH B.
They sent me to the wrong location to pick up the truck. On my reservation it had the wrong location and they didn't even have the truck size. I had to get an Uber twice. I reserved a 15 ft but they had me reserving a 10 ft and said they can upgrade me to a 15ft with no price difference bc they weren't of 10ft. It was all confusing. I also had to drive 13 hrs with the check engine light on. 2 hrs away from my destination the truck started shuddering. I did not enjoy my experience at allValerie B.
The directions to get into the lot were a bit confusing, but the employees were extremely helpful and kind!JACLYN ANNE-YAP P.
Friendly staff, and helpful. Even when they were busy they took time aside to help me access my storage unit because my card wasn't working.Michael C. | Expérience générale
Make online check in not so complexConstance L.
Le client n'a pas laissé de commentaire.Cortez M.
Location was great. Easy and fast pick up and drop off. Easy paperwork done online ahead of time. Truck was very old, rattled, didn't drive great, but it got the job done.CAROL H.
Le client n'a pas laissé de commentaire.CLARENCE C.
Only 1 person working the counter, we waited over an hour in line just to get to her, the guy in front of us was there for 90 minutes because they couldn't fill his already made reservation. The car hauler we had was horrible, damage to the right fender and no brakes, that made for some harry stops In the rain on the interstate. Kudos to the 1 girl working the counter, she was busting her ass to get us and the 3 people behind us out, but the rest was horrible.Karen H.
Always good service here. Always have what I need! Friendly and helpful but not pushy staff.AMANDA G.
Le client n'a pas laissé de commentaire.JOSEPHINE M.
Nothing to improve. Megan and the staff went above and beyond to make the installation of our hitch happen after discovering the wrong part was delivered. The N Charleston location is very very busy on a Friday and this staff rose to the challenge of excellent service. We were very pleased with the hitch install on our vehicle.BARBARA S.
Your store manager there miss backer is quite a Firecat she is really a most valuable employee for you folks I just want you to know that God bless you and keep you thank youANTHONY F.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Aaron R.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.DAVID P.
The staff did not include the blankets that I had rented with the truck. Girl behind the counter seemed very disinterested in everything. I had to ask questions about everything and got short or one-word answers. This was my first time ever renting a truck like this - it would have been nice to hear 'Is this your first time renting with us? OK, let me tell you a bit about it'.John C.
Overall super easy to manage what I wanted over the website which is really convenient when you're in a rush. The only problem I had was when I was getting verified it took a good bit for everything to go through so other then that there were really no complaints.Timothy S.
I have rented from this location many times. I have never had any issues with any of the trailers I have rented. I will be back.ROBERT M.
The young lady was very helpful and professional. Merci.DEBORAH L.
I requested to pick up my U Haul truck at a different location which is where I went for pickup because I never received a phone call the day before advising me that I actually was scheduled to pickup at the Rivers location. This extra travel on the morning of our move was an inconvenience.JAMES S.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.ANTWOIN T.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.JENNIFER C.
Always a flawless experience here. If what I need is not available at the time, I'll wait till it is.LAWRENCE M.
Eddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!GABRIEL G. | Premières impressions
No comments my experience was A OK, will recommend to others.VINA D.
Le client n'a pas laissé de commentaire.Marcia B.
Le client n'a pas laissé de commentaire.ARNOLD H.
Le client n'a pas laissé de commentaire.Louise M.
Cart damage but all they had leftDaniel H.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.Brett C.
Le client n'a pas laissé de commentaire.BENEDICT G.
I was charged for 421 miles of usage when I only drove roughly 50. I forgot to take before and after pictures of the odometer which is my fault, but still absolutely unacceptable. 0/5Christopher S.
One of the three front desk personnel was extremely abrupt and abrasive, the other two were extremely helpful (sorry, I don't know any names)Peter W.
Best U-Haul Experience Ever!!!Kenyatta G.
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.Kathleen F.
Le client n'a pas laissé de commentaire.LEE T.
The uhaul at Rivers st was above average even though they didn't have my reservations. Uhaul as a whole poor svc very dissatisfied.Barbara F.
Le client n'a pas laissé de commentaire.VONTRAVIS C.
Le client n'a pas laissé de commentaire.Stanley K.
After I was screwed by the Dorchester Road location the credit union lane was great. The man on Dorchester road has not a cluePATTI H.
Le client n'a pas laissé de commentaire.LATOYA F.
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.NICHOLAS S.
The truck was out of alignment which I did mention. But overall the truck was handed to me clean and properly.KIM F.
Should have 24 he access.CRYSTAL M. | Expérience générale
Great customer service!Coretta B.
I didn't get my truck from early order reservation location. No call and didn't found out no truck until pick up time. Well as sent further way to get a truck which they didn't have available at first. Lady and man behind counter fixed a broken truck mirror so I could rent it versus waiting til Monday for truck. Which would have been costly and career ending for my son and his move to North Carolina. The two in North Charleston. Were angels. Still mad about my reservation pick up location, no call , no truck and sent further away to get truck. Bad communication and business from U-Haul and king street Charleston.Daniel S.
College station where I retrieved the shipped ubox was staffed with horrible peopleDamon H.
Le client n'a pas laissé de commentaire.EDWINWILSON M.
Excellent service, very professional.Liz S. | Expérience générale
The trucks were all filled with merchandise that the store carries and sells. They tried telling me that all of the trucks were broken due to cadalitic converters being stolen, but we found out that they just take advantage of the neighborhood dealer program by using the trucks as free storage of their store's merchandise and continue to tell customers that their trucks are broken. I was left without a truck and to my own devices in securing a truck at a different location. I move every year and am reluctant on returning to using UHaul.JOSE L.
Air conditioner didn't work ðŸ¥µðŸ¥µðŸ¥µ, it was hot.ANTONIO B.
The customer service experience WAS ABSOLUTELY HORRIFIC!! I spent two hours getting this rental set up. there was a 52 minute hold for customer service. I spoke with Manager 0n Duty "Michelle" from your Corporate Office in Arizona the night before my rental. We agreed my drop off location was: 3615 Dorchester Rd. North Charleston SC 29405. Then the next day, after having already paid for my truck and driving it away from the rental place I get a text saying the drop-off location has changed to: 2155 Credit Union Lane North Charleston, SC 29406. I once again called Uhaul cust service and (9th call in 2 days) and spoke with "Miranda" who was supposed to have Manager "Michelle" call me back. She never did. Your entire business is SHIT SHOW of MORONS!!!! People who rent from you have to make plans and rely on the words they are told by the employees of your company. You cannot just change locations after the fact. I had someone coming to pick me up after the truck was dropped off at the prior location. There was no way to change that without significant difficulty!!! I will never rent from such a SHIT SHOW of a business again. Your recorded message when customers are on hold says "Uhaul keeps our promises". YOU DID NOT. YOU MADE THIS AN INCREDIBLE HASSLE FOR NO REASON.William B.
Box was extremely late, no communication, got the complete run around when I tried to find out where it was, was charged for rent on the box twice when the late arrival for the box wasn't my faultJulianna D.
These folks did a top notch job! Definitely recommend them to anyone. Best deal ever!Lee S.
Le client n'a pas laissé de commentaire.Caroline E.
The overbooking was an issue but resolved quickly. The time to wait could be excessive at times, because of only one staff member working the counter. However, the staff was very friendly and helpful.ANGELA M.
Quick service and efficientBENJAMIN H. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA M.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.JUSTIN B.
Nothing. Service is always greatBrandon P.
Le client n'a pas laissé de commentaire.chris l. | Premières impressions
Le client n'a pas laissé de commentaire.Thomasina B. | Expérience générale
I'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.laura p. | Expérience générale
Inside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.Timothy D. | Expérience générale
Le client n'a pas laissé de commentaire.Lenor D. | Online Move In
Le client n'a pas laissé de commentaire.RODOLFO F. | Premières impressions
Le client n'a pas laissé de commentaire.Eva S. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda J. | Premières impressions
Le client n'a pas laissé de commentaire.Aiesha C. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy D. | Premières impressions
I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!Emily D. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas F. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah F. | Expérience générale
Le client n'a pas laissé de commentaire.eva s. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah F. | Premières impressions
Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.Theresa P. | Premières impressions
Le client n'a pas laissé de commentaire.Tamilee S. | Premières impressions
Went above and beyond to make sure I was taken care of with storing my belongings.Michael G. | Premières impressions
We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.Patrick D. | Premières impressions
Good customer servicesLeroy D. | Premières impressions
The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.jessica r. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.