Évaluations des clients U-Haul Moving & Storage of Rivers Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rivers Ave

Cote générale :

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Douglas F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jenine J.
Évaluation :

Stop giving Uhaul out that just came in so it can be properly check in. Two clean them out

RICHARD B.
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Le client n'a pas laissé de commentaire.

JACQUELINE K.
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Le client n'a pas laissé de commentaire.

Shane J.
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Le client n'a pas laissé de commentaire.

William L.
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Le client n'a pas laissé de commentaire.

PHILIP C.
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The whole process was easy and simple.Outstanding service!!

Colten P.
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Le client n'a pas laissé de commentaire.

Carla P.
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Pick up and drop off was very quick. Staff were very friendly.

Michael M.
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Bethany was outstanding. Not only was I impressed with the friendly/cheerful and positive attitude by the store manager and others during a visit to the store a few days before (which is why i selected this location over another), but i observed them in action. Providing training to a new employee in asking the right questions over the phone, as well as the maintenance and cae of the equipment. Mike quickly checked out the vehicle in in a friendly and professional manner while Bethany opened up the hood, checked fluids,filled the windshield washer tank. A great team at this location.

Shane M.
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Le client n'a pas laissé de commentaire.

RANDALL M.
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The rental went well with 1 exception the allowed mileage was too low. I picked up the truck at Uhaul company store because I trust the inventory and process better at company stores. I drove about 10 miles to Pooler Georgia where my son's apartment is. We loaded the truck and drove straight to North Charleston, SC to unload then straight to Uhaul company store to return truck. Unfortunately I was informed I went over my allotted miles and had to pay $9 and change. Not a dealbreaker but leaves a bad taste after a flawless move.

Jacqueline H.
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Truck ran well but leaked inside. Damage to several of my belongings. The store manager was very nice and willing to assist. Excellent customer service.

Lynne B.
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Nothing. The young lady That helped me was fantastic. She got me set up over the phone and the next morning helped me quickly get the van rented and also quickly got me checked in when I returned it later in the day.

Deborah F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Matt M.
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Le client n'a pas laissé de commentaire.

STEVEN A.
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Le client n'a pas laissé de commentaire.

Alyssa N.
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Le client n'a pas laissé de commentaire.

BILLIEJO R.
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Customer service was great!

Steven M.
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Le client n'a pas laissé de commentaire.

Kristen S.
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Friendly, quick drop off, which was good. Asked if any issues, I explained what issues I thought were relevant, transmission and alignment, she seemed as if she was going to have things checked out before the next person. The truck jerked to one side even if you hit a small bump in road, which is pretty frightening. All good though

Laura S.
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Le client n'a pas laissé de commentaire.

Hoyt H.
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Le client n'a pas laissé de commentaire.

eva s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

VICTOR K.
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Le client n'a pas laissé de commentaire.

tony G.
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Very friendly staff and quick service.

LILIANE S.
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Le client n'a pas laissé de commentaire.

Deborah F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Timothy C.
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Le client n'a pas laissé de commentaire.

Steve W.
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N Chareston was great to work with. So was Huber Heights, OH. Thank you.

SAIYED H.
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The girl at Uhaul attached the trailer to my hitch. She explained well. I had to adjust the chain length once during my trip per her instructions. All went smooth.

Mary W.
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Great customer service at pick up & drop off. Kind friendly people on both ends. They made a difficult situation so much easier. I'm grateful!!!

ANNABELLE R.
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I have used this service 3 times and have always been satisfied. There is nothing to improve. Thanks

EDSEL B.
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Clerks were very prompt and courteous. Service was excellent. Would definitely recommend them to others.

Danica S.
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It was perfect!!!

Theresa P. | Premières impressions |
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Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

CHARLES O.
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Le client n'a pas laissé de commentaire.

Claudia D.
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Representatives at the desk are super polite and know the products. The showroom is well stocked. The truck I rented was new And clean. All modern tech is used for your convenience . I'm a repeat customer at this location.

William W.
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Staff was Very helpful, I originally rented a Tow dolly and then realized I couldn't use a dolly for my sons vehicle so went in panic mode as I was 4 hours from home and Uhaul was about to close but the staff here traded out my contract for trailer and got me on road fast ! Very appreciative

Brandon H.
Évaluation :

As a manager at my job, I noticed this location to be understaffed or miss managed. I had to wait outside for 10 mins then I rented a uhaul for just the night and was charged for 2 days. I had the uhaul back 3 hours after I rented. Same day. That showed me what I needed to know with oversite and incompetence. I don't mean to bash, but if I needed that extra money badly I would have been up a creek because it takes days for a refund. Doesn't seem fair in a pandemic for some people. Then, I was charged for a storage unit even after I closed my unit out. Which again showed me the oversite or issue there is with the payment system because that money was also needed for something else yet it came out of my bank for a unit I didn't rent any longer.

Tiera G.
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Le client n'a pas laissé de commentaire.

Christian W.
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Le client n'a pas laissé de commentaire.

consuella W.
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Le client n'a pas laissé de commentaire.

Chris M.
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Le client n'a pas laissé de commentaire.

chad W.
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Very friendly staff and fast, was in and out quickly

Donald S.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Sabrina B.
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Le client n'a pas laissé de commentaire.

Frank A.
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Le client n'a pas laissé de commentaire.

Diane J.
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The site said a piece of equipment was available and as i reserved it but was called on my way to say it was not, however they located one and upgraded it to a trailer at no additional cost. I appreciate the service and the equipment operated like a champ.

Charity G.
Évaluation :

Very few employees were wearing masks, some were not wearing their mask correctly. Also, there were some customers who were not wearing masks, using company telephones and I didn't see not 1 person wipe down the phone after use. Seems like this store is not following cdc guidelines, I will not be returning. I felt extremely uncomfortable. The store manager was wearing his mask, did help me and I'm thankful for that.

Richard S.
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I was over charged and nobody is doing anything. I have a final receipt for $257 and some change. That includes $167 and some change for the rental and estimated mileage of 100 miles. I went about 90 miles more than estimate, which would be ok. I was charged another $167.81 thats caused my account to overdraft. Why? Did this happen?

Gregory H.
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Le client n'a pas laissé de commentaire.

William M.
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The trailer looked good and clean. However when I was offloading it, there was pudding of water on boxes from rain that we drove in most of the way to Pensacola,FL. The trailer had leaks.

sam C.
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I was totally impressed by the level of service and value.

Keith Q.
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There was miscommunication regarding the furniture dolly. Over the phone I was instructed to leave it beside the Ubox. Upon pickup of the Ubox, the driver informed me they were not responsible for it. My car had already been shipped so I could not drop off the dolly at a location. I nearly missed my flight and spend $20 extra for an Uber. Very poor communication and an inconvenience for the added expense.

Lorraine G.
Évaluation :

Scheduled dates kept changing. Had to get another box costing me more money then I budgeted for. Said box was overweight when it wasn't. Was charged 3 times for a delivery. Made numerous calls to get issues cleared up. So all and all it cost me a 1000.00 extra for no reason. And a lot of stress.

George G.
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The truck smelled like cigarette smoke which made the trip miserable.

Erin M.
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Le client n'a pas laissé de commentaire.

Erin M.
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Le client n'a pas laissé de commentaire.

Steven C.
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This store is the cleanest, nicest, most hardest and the most delightful uhaul store I've have ever had the privilege to deal with! Every time I have ever needed to rent anything i just call and they book me and make life so much easier! The staff is so amazing and just make you feel like family! Truly has been the most dedicated employees that I have ever seen! The employees are like a team that works so well together and they do more at this location than I have ever seen with some of the greatest teamwork... I am so honored to have such a uhaul rental place! Definitely a fast pace and lots of great workers with a staff that truly knows how to work so great together! It's almost like a pit crew for nascar! Thank You!

DOUGLAS G.
Évaluation :

Originally I was scheduled at Central Station 1418 Remount Rd North Charleston, SC and the agent was no where to be found. After waiting for a half hour and calling a mail box that was full, I called UHaul and they rescheduled me at: U-Haul Moving & Storage of Rivers Ave. They were professional, helpful and turned my situation around. Thank you. They did an excellent job and so did the customer service representative I contacted for after hour drop off and instruction. I will recommend U-Haul Moving & Storage of Rivers Ave to everyone.

Koriko B.
Évaluation :

Everything went smooth and David was awesome! Such great customer service. Would definitely recommend!

Mark H.
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Nothing. By far the best experience I have had working with u-haul for my moving needs.

Anthony P.
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Le client n'a pas laissé de commentaire.

Gregory M.
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The 24/7 phone return failed miserably. I was trying for almost 30 min, without success. I finally had to call the customer service number. I finally was able to return hauler after waiting another 20 minutes

leroy A.
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Le client n'a pas laissé de commentaire.

Chris S.
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Le client n'a pas laissé de commentaire.

Nicholas H.
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The original location was some cheesesteak place further up rivers avenue that wasn't even open. I would highly suggest not using these random places as pickup locations since they're apparently not open when they're supposed to be in all cases.

ALEXAGUAS F.
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Le client n'a pas laissé de commentaire.

Brett C.
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I was told that u box would hold a studio apartment, was not true.

Ronald M.
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I had an issue with 2 major leaks in the trailer and a run around with the insurance claim but Meghann Bakker at the store resolved the issue.

David J.
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The best!

Daniel B.
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This whole experience was awful. The communication between the call center and local store was nonexistent. Even after going in person to line up pickups, the local store did not do what was asked. This was my eighth move in 20yrs and the first with the UBox. And I had more damage than the other moves combined. Not just broken, we had items mildew, water got into a few containers that got stuff wet, then the physical damage to items is still being tallied as we unload. The boxes were obviously jostled around a lot more than I anticipated and I'll never recommend this process to anyone.

George W.
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Le client n'a pas laissé de commentaire.

Terese S.
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Really appreciated the "good service" attitude and efficiency and friendliness of the staff.

William B.
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Keep doing what you're doing. This location is always my first choice.

MICHAEL B.
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Seemed like a well run operation

Amanda H.
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Great customer service and friendly employees!

SHELIA B.
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Le client n'a pas laissé de commentaire.

CYNTHIA P.
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Le client n'a pas laissé de commentaire.

JUSTIN H.
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Le client n'a pas laissé de commentaire.

alexander P.
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Everything was simply amazing. Customer service was at its best! I appreciate you guys

Charlie S.
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Le client n'a pas laissé de commentaire.

Blaine H.
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Le client n'a pas laissé de commentaire.

Jesse R.
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We were told to wear a mask and when we entered there's several people with NO MASK ON,THEY PULLED TWONTRUCKS OUT FRONT AND NO ONE TOLD US WHICH ONE WAS OURS OR HOW TO OPERATE IT😳,the truck leaked rain water all over our dresser

Phillip B.
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Staff was extremely friendly & accommodating.

Shauna D.
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I a good experience no problems staff was helpful and friendly.

JEFFERY J.
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Le client n'a pas laissé de commentaire.

John G.
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Your people were very kind and helpful. My original rental location did not have a cargo van. I was called the day before and offered a box truck at the same rate or a cargo van at the North Charleston location. I appreciated the timely and professional courtesy as well as the notification. Cargo van was fine and the process was simple.

Parker C.
Évaluation :

Nothing to do with this location, which seemed nice. But I don't understand how Uhaul and I can sign a contract only to have Uhaul change not just the pick up but then the dropoff location! We either have an agreement or we don't. This location was 20 mins further out of my way.

Pereira Dos Sant V.
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Le client n'a pas laissé de commentaire.

Sharon W.
Évaluation :

I had suppose to get a free month's rent on my storage unit and I didn't get it

Scott S.
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Le client n'a pas laissé de commentaire.

Lawrence M.
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Not a thing

Robert S.
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Le client n'a pas laissé de commentaire.

Linda D.
Évaluation :

The trucks alignment was bad, to much play in the steering wheel. I asked for and paid for a moving dolly and pads but they were not provided. A note was put in my file for the other end but they were unable to refund my 15 dollars.

Andrew H.
Évaluation :

The staff at the location was excellent. Very open and friendly. There were no surprises, which is good. The lot and the store both seemed very cluttered. It was hard to know which way to go. Once I figured it out, it was fine. But there seemed to be three stores worth of equipment and supplies in this store.

Mark W.
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Le client n'a pas laissé de commentaire.

Michael S.
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Terrible greeting when I arrived. When I return the equipment nothing that I was told would work as far as signing the rental back in after hours.

Cyrus J.
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No comments

Stacey K.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Brandtroach R.
Évaluation :

Never have I ever been impressed with a uhaul company as I was today.well done

Cameron C. | Expérience générale |
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The new manager is great! She was very helpful and accomodating.

Tamilee S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Judith T. | Expérience générale |
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The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Michael G. | Premières impressions |
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Went above and beyond to make sure I was taken care of with storing my belongings.

Amanda C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brandon S. | Premières impressions |
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Great service. Really happy with the unit!

Denise A. | Premières impressions |
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The guys were very nice and accommodating

Patrick D. | Premières impressions |
Évaluation :

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

eloise w. | Expérience générale |
Évaluation :

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Edson M. | Premières impressions |
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Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Leroy D. | Premières impressions |
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Good customer services

Michael B. | Expérience générale |
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While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Michael B. | Premières impressions |
Évaluation :

Always a great experience at this location

Matt L. | Expérience générale |
Évaluation :

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Tom H. | Expérience générale |
Évaluation :

I have to say, everything promised was delivered thank you

shaine b. | Expérience générale |
Évaluation :

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Ralph L. | Premières impressions |
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Very accommodating and professional!

James G. | Premières impressions |
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The staff is always helpful and friendly

DJ P. | Expérience générale |
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Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

RON N. | Expérience générale |
Évaluation :

Thanks

Lisa L. | Réservation |
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Very nice and friendly and got me serviced fast

Robert W. | Réservation |
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Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

thomas d. | Expérience générale |
Évaluation :

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Brett S. | Expérience générale |
Évaluation :

Thank you

Brittney P. | Expérience générale |
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Na

john b. | Expérience générale |
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great staff, very friendly

barbara f. | Expérience générale |
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The ladies who delivered my u box. We're amazing So friendly and fast

Certisteen S. | Expérience générale |
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Very good service and I would recommend them to my friends.

KENNETH K. | Expérience générale |
Évaluation :

great place,very good people. Only problem is space for parking in front and room to unload in back.

Frederick Y. | Expérience générale |
Évaluation :

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Susan R. | Expérience générale |
Évaluation :

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Anita B. | Expérience générale |
Évaluation :

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

William V. | Expérience générale |
Évaluation :

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Cheryl B. | Expérience générale |
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The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

karen p. | Expérience générale |
Évaluation :

did not go to facility

Tracy W. | Expérience générale |
Évaluation :

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much

jessica r. | Expérience générale |
Évaluation :

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

Non reviews have been submitted for this location.

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