Évaluations des clients U-Haul Moving & Storage of Rivers Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rivers Ave

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Brittany M. le

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Had a lot of trouble getting a larger truck got sent to three different locations.

Deborah G. le

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The ease of getting the rental was refreshing. The level of.professionalism is what many others that are in customer service need to adopt. Thank you for making my experience pleasant.

Lauren E. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

matthew Y. le

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At the time of pickup (2pm Tuesday), there was several (I counted at least 6) employees on site, but still had to start attaching trailer myself after waiting extended period of time. At time of drop-off (1pm Wednesday), there was only 1 working the inside; a 2nd person appeared outside and unhooked the trailer while I was waiting for the rep to finish with a customer in front of me.

Joan S. le

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Busy store that can be difficult to reach by telephone. Great service by friendly staff.

Dennis M. le

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First time using U-Box containers. Perfect solution to my moving situation. The entire coast to coast process was like clockwork. Very happy with the U-Haul service, including the loading help I hired through the U-Haul website. Could not be more happy!!!

Dean C. le

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Le client n'a pas laissé de commentaire.

LINDA B. le

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Le client n'a pas laissé de commentaire.

Carl K. le

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This trailer was very dangerous to pull. I am a CDL driver and have a boat and camper I pull regularly. When you tried to pull at Highway speed it swayed so violently that it almost caused me to wreck. I have never been that scared of not being able to regain control of my vehicle.I could not pull over 55mph without it starting to sway. It was a little better once loaded but not much. If someone with less experience would pull that trailer there is no question that they would wreck. I let the location know but my concern is that they will brush It off as lack of experience. Please make sure that the trailer is repaired immediately. I would hate for it to create an accident.

Diana K. le

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Le client n'a pas laissé de commentaire.

Kimberly N. le

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Le client n'a pas laissé de commentaire.

David R. le

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Better attention to customers. Took a very long time for pick up, then had to make a return trip due to no furniture pads in trailer as promised. Customer was at the desk inside without any acknowledgement or attendant for some time before a clerk arrived. No way to signal help needed. Desk also hidden behind merchandise and difficult to find

ROGELIO L. le

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Moving my stuff just made it easy and fast with your equipment. Thanks.

Dean C. le

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Le client n'a pas laissé de commentaire.

KRISTEN A. le

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Inform customers that 2 delivery fees will apply if containers delivered on different days. I was never informed this would be the case, the information would have let me make an informed decision and know to expect 2 charges on my credit card for same amount.

KRISTEN A. le

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Le client n'a pas laissé de commentaire.

Jessica B. le

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Issues with mileage. Paid for uhaul and 15mile and I only ended up using 5 miles they tried to charge me 292.90

Joy K. le

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Le client n'a pas laissé de commentaire.

Tammy R. le

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Exhaust system was making a lot of rattling noise, steering had a lot of play in it in this particular truck we rented.

Adam C. le

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This truck was rickety at best.. def needed to be maintained amd upgraded

Andrew M. le

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Le client n'a pas laissé de commentaire.

Burnis A. le

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Parking and getting around on the small lot is a task.

Wilfredo R. le

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None

eloise w. le

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Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Ronald A. le

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Store was supposed to open at 7AM and no one showed up until 8AM. Supposed to get $50.00 credit but haven’t seen that yet

Angela J. le

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Open on time.. be polite about business and reimburse my wasted time and money for loss at work and movers i had to pay for an hour that they sat while location was closed

Anna S. le

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For starters maybe it could open at the correct time. They should have opened at 7am but no one arrived (after multiple phone calls to multiple managers) at 8:30am. We had set our rental to be in the lockbox outside to get it early, but it wasn't there and no explanation was given. The truck was nice and clean but had an overwhelming smell of cigarette smoke. This location needs new managers and new staff that actually care about the quality of work, reputation, and customer satisfaction.

Ashley Danielle G. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Barbara K. le

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Le client n'a pas laissé de commentaire.

CLAY S. le

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Nothing comes to mind...thanks

Teresa W. le

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Staff was very helpful! Navigating parking area was a little difficult. Setting up the UHaul - staff was wonderful. We were residing in an area impacted by Hurricane and due to the change of closing date on our home had to reschedule our pick up multiple times. Staff was more than accomodating and very helpful.

Lora S. le

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The handle that rolls, down the window was missing. Mirrors were hard to adjust but mainly because I am accustomed to being able to adjust mirrors from the inside of the vehicle.

Renne B. le

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Le client n'a pas laissé de commentaire.

Edson M. le

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Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Leroy D. le

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Good customer services

Michael B. le

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While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Michael B. le

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Always a great experience at this location

Matt L. le

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Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Tom H. le

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I have to say, everything promised was delivered thank you

shaine b. le

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We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Ralph L. le

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Very accommodating and professional!

James G. le

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The staff is always helpful and friendly

DJ P. le

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Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

RON N. le

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Thanks

Lisa L. le

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Very nice and friendly and got me serviced fast

Robert W. le

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Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

thomas d. le

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The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Brett S. le

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Thank you

Brittney P. le

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Na

john b. le

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great staff, very friendly

barbara f. le

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The ladies who delivered my u box. We're amazing So friendly and fast

Certisteen S. le

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Very good service and I would recommend them to my friends.

KENNETH K. le

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great place,very good people. Only problem is space for parking in front and room to unload in back.

Frederick Y. le

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Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Susan R. le

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I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Anita B. le

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The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

William V. le

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The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Cheryl B. le

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The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

karen p. le

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did not go to facility

Tracy W. le

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Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much

jessica r. le

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The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.