Customer Reviews for U-Haul Moving & Storage of Rivers Ave

4 139 évaluations

2155 Credit Union Ln   North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

(843) 572-1140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(843) 572-1140

2155 Credit Union Ln
North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Great service!

Joey L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Petrice B.  |  Expérience générale 
Évaluation :
5

I had a reservation for a 6x12 trailer confirmed for another location (King St), but when I arrived they did not have the trailer that my reservation had said they would have, so they moved the reservation across town. It took an extra hour to get through Charleston traffic and back to my moving location, so that was a pretty big pain. The Credit Union location was great though, I have no complaints about them.

Cooper M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo Enrique L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanice G. 
Évaluation :
3

There were 2 employees working at the time, the gentleman was kind and helpful. The gentleman was taking care of things outside when I walked in and the lady was checking another customer out when I walked in. The lady apparently can't multitask as she had to completely abandon the checkout process to talk with the customer about their myriad of tattoos and future plans. There were a lot of tattoo's to talk about. The truck ran great, but smelled like there had been a heavy smoker inside and whatever deodorizer was used wasn't quite up to the task. I have used this location before and will do so again when the need arises.

Joshua H. 
Évaluation :
3

Great pickup truck but smelled like smoke.

THOMAS M. 
Évaluation :
4

If possible to cool down the units areas cause it's toasty while moving things in and out :)

JEREMY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Parking at this location was very tight but the staff was very good.

Richard W. 
Évaluation :
3

When I requested the boxes, I thought the quote I was given would be the cost. I was charged a rental fee beyond what I was quoted, on the SC side. I got a refund, but how many times has this been done to others and they just assumed it was correct?

Sara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESHUNN B. 
Évaluation :
1

Didn't know there rat problem was as serious until I started moving my furniture in, you can hear the rats running on the metal roof. Plus the storage was not what I was shown for a two bedroom apartment not even enough room.

Lyric S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WUBISHAT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janeen H. 
Évaluation :
4

Well I know that something is wrong with door c. So I guess I’ll have to come during open hours

Carlos B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE C. 
Évaluation :
3

My vehicle request was changed from a cargo van to a pick-up truck. I couldn't use the truck because I couldn't reach my things without a step stool.

Ann S. 
Évaluation :
4

Oil level was below the "Low" mark. The power steering fluid was the same.

TERRY L. 
Évaluation :
4

More staff to help with the work load

JERRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Not a thing

MELLANY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONYA W. 
Évaluation :
5

No improvements needed.

randy F. 
Évaluation :
4

Everything was fine until I went to return the truck. Just really need to streamline the return process and make it a little bit easier. I tried to return it by 9pm at night, but on the app, I had to take pics of the mileage and fuel gauge as well as having to take pics of the inside of the truck to make sure it was clean. I just it to be quite frustrating to have to take pics of everything just to return a truck . I don't have to do this when returning a rental car. I just believe the return process should be a little bit easier to do. Merci.

Mark S. 
Évaluation :
1

I've used this location over the years and had great experiences, this time my experience was horrible, upon returning vehicle, Olivia was very rude and nasty, I have my receipt and notice I was charged twice which has caused my account to overdraw, store manager was not there and she is a very nice lady.

TEISHA R. 
Évaluation :
5

Excellent service à la clientèle.

Kailani P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl J.  |  Expérience générale 
Évaluation :
1

I am furious and I will not pay the amount owed until a representative contacts me like I was promised. I was screwed around fir 8 hours on Saturday and spent over 80$ in Uber fare chasing the truck I had reserved the day before. Put me behind schedule for the project and cost me and my business financially. This was the worst experience ever.

Alexis T. 
Évaluation :
4

Customer service is awesome. Next time have enough double trailers for my ubox containers so they can be delivered on time. I was also misquotes for delivery by 75 $. Pick up for my truck wasn't set up correctly and no one called to confirm so I ended up having to travel and hour both ways just to get my truck. So many things wrong. Will never order through you all again. I'll pay the higher price somewhere else for peace of mind.

Jacquelin G. 
Évaluation :
1

I returned the truck at the same fuel level as I received it and was told it was received with less fuel. The employee told me it was a 20 credit I was losing and couldn't provide any reasoning and stared at me with a blank face when I discussed the fuel levels.

michael F. 
Évaluation :
5

I wish I could remember the name of the girl who helped me with this rental... she was great!!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE P. 
Évaluation :
1

Filthy truck and lied to about the charges to be paid never again

brian B. 
Évaluation :
1

Very poor customer service. The rep disappeared for several minutes and took a while even after the outside person said he'd informed her customers were inside waiting. When she finally arrived there was no acknowledgement of the wait or explanation. I rent from this location fairly often and run his experience was most disappointing.

DUANE H. 
Évaluation :
4

Only issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairs

Howard H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest V. 
Évaluation :
5

The staff are Very Professional, Efficient and Knowlegeable of the products provided. A coin operated cold beverage and snacks machines in the customer waiting area would be appreciated by customers

mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Je

YANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Great team, very helpful. I was in and out in no time.

MICHAEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickter H. 
Évaluation :
4

The available parking for trucks and trailers is cramped. It was a bit of a challenge to safely navigate safely through the parking lot

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Least amount of waiting I've ever had at any Uhaul location for equipment. Excellent, efficient staff.

SEAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
1

Get reliable drivers to pickup and deliver items in a timely fashion. And get trucks that don't break down and require drivers to break the order up in order to deliver on a trailer

Jeannine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
3

When I was going through the return process through the application on my phone it would not accept the picture of the odometer and fuel gauge. I had to use the website in order to successfully finish my return.

Charles L. 
Évaluation :
5

staff was friendly

Tony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDLER F. 
Évaluation :
5

This location is great - a job well done!

Tania Q. 
Évaluation :
3

Excellent process. Install started on time and was completed in a timely manner. This service was considerably less expensive than others offering this service.

Tom P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN S. 
Évaluation :
4

Parking lot was crowded - hard to drive through. Staff was excellent - Well done by Ed and Meghann!

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Don't loose the keys for the rental reserved for me… had to get another truck that had less than 1/8 of a tank of fuel… otherwise loved the truck!

Patricia W. 
Évaluation :
5

Very friendly personnel. Smooth experience. Thank You

WILLIAM C. 
Évaluation :
3

Pick up was easy, but the drop off was horrendous. It took 30 minutes of waiting in the returns line before anybody even spoke to me.

RICHARD B. 
Évaluation :
5

management was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!

Christine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
3

They sent me to the wrong location to pick up the truck. On my reservation it had the wrong location and they didn't even have the truck size. I had to get an Uber twice. I reserved a 15 ft but they had me reserving a 10 ft and said they can upgrade me to a 15ft with no price difference bc they weren't of 10ft. It was all confusing. I also had to drive 13 hrs with the check engine light on. 2 hrs away from my destination the truck started shuddering. I did not enjoy my experience at all

Valerie B. 
Évaluation :
4

The directions to get into the lot were a bit confusing, but the employees were extremely helpful and kind!

JACLYN ANNE-YAP P. 
Évaluation :
5

Friendly staff, and helpful. Even when they were busy they took time aside to help me access my storage unit because my card wasn't working.

Michael C.  |  Expérience générale 
Évaluation :
5

Make online check in not so complex

Constance L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cortez M. 
Évaluation :
5

Location was great. Easy and fast pick up and drop off. Easy paperwork done online ahead of time. Truck was very old, rattled, didn't drive great, but it got the job done.

CAROL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARENCE C. 
Évaluation :
2

Only 1 person working the counter, we waited over an hour in line just to get to her, the guy in front of us was there for 90 minutes because they couldn't fill his already made reservation. The car hauler we had was horrible, damage to the right fender and no brakes, that made for some harry stops In the rain on the interstate. Kudos to the 1 girl working the counter, she was busting her ass to get us and the 3 people behind us out, but the rest was horrible.

Karen H. 
Évaluation :
4

Always good service here. Always have what I need! Friendly and helpful but not pushy staff.

AMANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE M. 
Évaluation :
5

Nothing to improve. Megan and the staff went above and beyond to make the installation of our hitch happen after discovering the wrong part was delivered. The N Charleston location is very very busy on a Friday and this staff rose to the challenge of excellent service. We were very pleased with the hitch install on our vehicle.

BARBARA S. 
Évaluation :
5

Your store manager there miss backer is quite a Firecat she is really a most valuable employee for you folks I just want you to know that God bless you and keep you thank you

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
3

The staff did not include the blankets that I had rented with the truck. Girl behind the counter seemed very disinterested in everything. I had to ask questions about everything and got short or one-word answers. This was my first time ever renting a truck like this - it would have been nice to hear 'Is this your first time renting with us? OK, let me tell you a bit about it'.

John C. 
Évaluation :
5

Overall super easy to manage what I wanted over the website which is really convenient when you're in a rush. The only problem I had was when I was getting verified it took a good bit for everything to go through so other then that there were really no complaints.

Timothy S. 
Évaluation :
4

I have rented from this location many times. I have never had any issues with any of the trailers I have rented. I will be back.

ROBERT M. 
Évaluation :
5

The young lady was very helpful and professional. Merci.

DEBORAH L. 
Évaluation :
3

I requested to pick up my U Haul truck at a different location which is where I went for pickup because I never received a phone call the day before advising me that I actually was scheduled to pickup at the Rivers location. This extra travel on the morning of our move was an inconvenience.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWOIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
5

Always a flawless experience here. If what I need is not available at the time, I'll wait till it is.

LAWRENCE M. 
Évaluation :
4

Eddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!

GABRIEL G.  |  Premières impressions 
Évaluation :
5

No comments my experience was A OK, will recommend to others.

VINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M. 
Évaluation :
3

Cart damage but all they had left

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENEDICT G. 
Évaluation :
1

I was charged for 421 miles of usage when I only drove roughly 50. I forgot to take before and after pictures of the odometer which is my fault, but still absolutely unacceptable. 0/5

Christopher S. 
Évaluation :
4

Should have 24 he access.

CRYSTAL M.  |  Expérience générale 
Évaluation :
5

Excellent service, very professional.

Liz S.  |  Expérience générale 
Évaluation :
5

Quick service and efficient

BENJAMIN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasina B.  |  Expérience générale 
Évaluation :
5

I'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.

laura p.  |  Expérience générale 
Évaluation :
1

Inside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.

Timothy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenor D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aiesha C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamilee S.  |  Premières impressions 
Évaluation :
5

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Patrick D.  |  Premières impressions 
Évaluation :
4

Good customer services

Leroy D.  |  Premières impressions 
Évaluation :
5

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

jessica r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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