Might want to add at least another employee to be there at all times. Poor girl at desk had a line waiting to check in and check out equipment and did her very best but frustrating for customers and employees. She was amazingly nice and professional.
Chris W.Customer Reviews for U-Haul Moving & Storage of Roanoke
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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With the 69 cent per mile should have rented elsewhere. Total price was too expensive especially when you add a 25$ clean fee on a truck we already cleaned.
Lisa H.Excellent service à la clientèle
Ivan P.Customer service was excellent!
Brian F. | Expérience généraleCustomer service is everything, you did an awesome job.
JOHN W.Great service and great staff
Moe S.Best uhaul experience yet
Jose P.i had a great experience at this location. Everyone I spoke with was both helpful and very friendly.
Chuck M.Great service
Salvador Z.I used this location for all my move prep and for the truck rental. The staff here was always helpful and friendly. Truck was ready for pickup and i was on the road in just a few minutes
Steven Y.The experience was smooth and easy…I would recommend this location to anyone.
Sandy L.The location is horrible but the gentleman who lives/works there is exceptional. I felt genuinely appreciated as a customer, and well frankly, as a person. He was beyond kind, helpful, courteous, and appreciative of ME! Great guy you have there and please recognize him for his value to U-Haul. Thank you, Doug Adkins Theadkats@yahoo.com
Doug A.Rebecca is very helpful and knowledgeable for what I was needing
Kenneth D. | Premières impressionsEasy check in online and the staff is very curtious. Drop off was easy too. Great way for DIY moving
Paulette D.Great customer service!
David C.Only complaint is access from the highway but not the company's fault. It's the highway.
Teresa K.We rent here often. The manager is always pleasant and helpful. Very quick in and out service. She's amazing.
Mark L.The two guys that helped me were awesome. I got what I needed and it was quick and easy. If anything was making errors that day it would have been the computer system and it not being responsive for them enough to help them with their job. I know how that can be so I don't blame them.
joseph L.Gentleman who I dropped my trailer off with was so nice, polite and friendly. Great experience
Matt L.All good all around!
Douglas V.One package of the blankets that we rented were very wet. We were not able to use them. Wasted money.
Kameron B.Great service!
Rick W.The employees were great!
Robert M.The location I reserved the car didnt hace the car available at time of reservation, and I had to drive to get and return the car in another location. Very bad situation.
Rodrigo D.The team at this location is the most helpful and professional than I have ever experienced at ANY U-haul location I have ever used. I have used equipment from many locations nationwide. The team helped me and my family during a very difficult time while settling my sister's estate. We rented several vehicles during the 3 months I was down there. They are kind and very compassionate. Thank you so very much. Sue
SUZANNE P.My gas tank wasn't full beginning of the trip. I Should be refunded for the gas
Lonnie J.Great manager and staff
John V.The staff at this facility have been so kind and accommodating during this hard time. I have been in the area settling my sister's estate and I have had to rent multiple pieces of equipment and supplies. They are professional and treat people with kindness and respect. Thanks so much. Sue
SUZANNE P.very nice employees, easy drop off
Leslie A.Entry road is in terrible shape.
Paul G.Everyone was happy and helpful
Muhammad M.On-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!
Gary S. | Expérience généraleThe location itself is horrid. Kudos to the owner for finding a profitable activity for such a place. Hopefully, s/he can get the road leading up to it fix, as it is a long slog of potholes. The customer service and vehicle were excellent.
Jay P.Très sympathiques et professionnels.
Brad S.The employee at Uhaul was very nice. This is a great Uhaul location. I have rented there several times and it has always been a great experience.
DILIP M.I have rented from uhaul many many times. This was the smoothest and fastest rental I have ever had. Employees were fast friendly and professional. On a 5 star rating I will give them a 6++. Je les recommande fortement.
Ronald J.The lady manager or owner is very helpful and pleasant to do business with
John V.Make sure you explain a little introduction to the new driver,for first time driving the car he or she likes to know where the fuel gas opener door in case of fueling Moto, adjustable of mirror and some little stuff
Mukaila A.Everything was smooth and great. Thank you.
BRIAN C.They all ways was very helpful even after hours.
Norma S. | Expérience généraleStaying Kind and helpful Like Richie in Roanoke Tx.
jeffrey W.Very friendly and had a station there to wash their trucks plus we took the car dolly back same day and they gave us a free hand truck to finish our unloading
Kevin M.The WORST RENTAL EXPERIENCE AND CHARGED ME OUTRAGEOUS PRICE. I WILL BE CONTACTING MY ATTORNEY!
Rachel G.The on-site manager was awesome. She had multiple guests at the same time and was training a new employee and she kept everything going smoothly and all customers were handled professionally. The equipment was in great shape and the complex was clean. The managers professionalism and poise was a highlight.
Gordon P.I reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8" step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn't so old and tired we would move to a more user friendly facility.
David T. | Premières impressionsAwesome customer service at this location with Richie. Just good people. Would recommend this business to anyone.
Mark A.Great experience
Robert H.The guy that helped me was great, this is my go to location for my moving needs.
Thomas C.Drop off was quick. I no longer climbed out of the truck said hello and was on my way.
David B.After several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the best
Ramsey C. | Premières impressionsThey were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.
Nolan H. | Expérience généraleRebecca went above and beyond the call of duty and I appreciate her customer service
alisha a. | Premières impressionsVery friendly and helpful.
Paul J. | Premières impressionsOwners and staff are very friendly and helpful and the facility is dry and secure
Kent A. | Expérience généraleThe owners were both very friendly and accommodating.
ROBERT G. | Expérience généraleI have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn't and still haven't so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!
Tiffany C. | Expérience généraleI like the location and the owner was very friendly and understanding.
Sheila J. | Premières impressionsRebecca gave excellent customer service.
Jesus E. | Premières impressionsThe team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!
Matthew C. | Expérience généraleRebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. Je les recommande chaudement.
Lyn K. | Premières impressionsRebecca is so friendly and very helpful!!
Kelsey H. | Premières impressionsRebecca was awesome
Lea L. | Premières impressionsI asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.
Martin M. | Expérience généraleCould not have been easier or more pleasant.
Gary S. | Premières impressionsRitchie and Rebecca are great! They're easy to work with and very friendly.
Corbett W. | Premières impressionsThe staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.
Jamie H. | Premières impressionsFilthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!
Dustin A. | Expérience généraleThe folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.
DENERIK S. | Premières impressionsUnit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.
Jeffrey M. | Expérience généraleUnit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.
Jeffrey M. | Premières impressionsThe problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!
kathleen b. | Expérience généraleMuddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.
Dustin A. | Premières impressionsThe staff was extremely helpful.
Patrick M. | Expérience généraleSo nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…
Lee M. | Premières impressionsI can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.
Ethan N. | Expérience généraleProperty manager deserves a raise!!
Douglas D. | Premières impressionsI would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!
DEIDRE V. | Expérience généraleFriendly and professional staff with good interpersonal skills.
WADE H. | Premières impressionsBoth facilities had great and friendly!
Tessa S. | Premières impressionsAlways friendly thank you
David F. | Premières impressionsOnly the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.
Christina H. | Expérience généraleNot the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think "UHAUL" would have put the money into the grounds. My storage is temporary, but would never store here again.
Debra G. | Premières impressionsRebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressful
Jordan S. | Premières impressionsThe young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.
Leigh D. | Premières impressionsQuick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!
Gail J. | Premières impressionsOnly issue I have with this facility is nobody answers the phone.
DARREN S. | Premières impressionsThe whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!
Taylor J. | Online Move InWe dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.
Manuel S. | Expérience généraleI moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I'm being told they are auctioning this storage off? How when it was open n unlocked and your employee ok'd 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....
Leia K. | Expérience généraleRichie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!
Ramon J. | Premières impressionsAucun
Alfred T. | Expérience généraleThe person that helped me was very friendly and helpful. She really did a great job.
Neri C. | Premières impressionsThe folks were very friendly.
roland g. | Premières impressionsVery accommodating and professional! All employees are friendly and always welcoming.
ally n. | Premières impressionsRebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.
ANDREW G. | Expérience généraleGreat service, Richie was very friendly and very helpful.
Sven H. | Premières impressionsI would definitely Rent from this Location in the future.
Tim B. | Expérience généraleI really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....
lopaka K. | Expérience généraleRebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!
Erica B. | Premières impressionsRebecca & her staff were wonderful!
AMANDA S. | Expérience généraleRichie was very helpful.
PHILIP S. | Premières impressionsGreat service!!!!
Eduardo R. | Expérience généraleGreat location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.
Robert S. | Premières impressionsI always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.
leo w. | Expérience généraleThe staff was very friendly and helpful.
Gerald E. | Expérience généraleGreat all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!
Rhonda W. | Expérience généraleStaff very professional and courteous.
David allen H. | Expérience généraleThe new management is what I like the best. They have improved the storage facility
David F. | Expérience généraleEverything is good for me
Grace L. | Expérience généraleMy experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios
Edward R. | Expérience généralePrice just a little to high
Sheldon C. | Expérience générale