All things went well, the move was on time and no stressGLORIA D.
Customer Reviews for U-Haul Moving & Storage of Roanoke
Pour nous contacter
Roanoke, TX 76262
(@ Hwy 114)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Inference needs to be pavedLucas B.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.William W.
So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…Lee M. | Premières impressions
Le client n'a pas laissé de commentaire.Jose V.
Used the after hours drop box and my cell phone to take photos as indicated. This was super easy!Willis C.
I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.Ethan N. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY S. | Expérience générale
Increase the number of checks done to the equipment before sending it to a customer.Clifton M.
Le client n'a pas laissé de commentaire.Lawrence A.
Le client n'a pas laissé de commentaire.Mark D.
all was great. Thanks.Scott G.
Always a great location with very nice employees.Thomas H.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Zachary L.
Le client n'a pas laissé de commentaire.Linda S.
Folks there at the location were all friendly and smiling. Great overall experienceNatraj K.
Le client n'a pas laissé de commentaire.Steven J.
Le client n'a pas laissé de commentaire.Ben S.
Le client n'a pas laissé de commentaire.Paul G.
The trailer was extremely dirty inside when we received it.Rachel G.
Le client n'a pas laissé de commentaire.Destiny To-Nhu T.
Need better road leading to and on property. However the staff is extremely nice and helpful. This is the third rental for me at this location.Robert C.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Bonnie S.
Le client n'a pas laissé de commentaire.COREY D.
Le client n'a pas laissé de commentaire.Oscar A.
Nothing! It was very pleasing and helpful as well as quick. Yes I will do business with you again!David D.
Le client n'a pas laissé de commentaire.Bryan H.
excellent friendly serviceCaelin M.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Johan A.
Le client n'a pas laissé de commentaire.Darrell A.
Excellent people. Couldn't be more helpful.Michael W.
Le client n'a pas laissé de commentaire.Donald M.
I was overchargedAshley J.
Le client n'a pas laissé de commentaire.Roger T.
People and service was helpful and they worked with me to make a nice experience.Leigh E.
Le client n'a pas laissé de commentaire.BARBARA R. | Expérience générale
Good placeIsrael G.
Very friendly and helpful staff!Ben W.
The only complaint would be the condition of the street leading up to the facility. Those potholes are brutal! Other than that, it was an excellent experience.DAVID B.
Le client n'a pas laissé de commentaire.Francis G.
Le client n'a pas laissé de commentaire.Lenar B.
Le client n'a pas laissé de commentaire.Destiny To-Nhu T.
Le client n'a pas laissé de commentaire.Jon G.
Delivery drop off charges should be waived. 60 $per box per location since we are already paying for rental and delivery for out of state.ROBERT J.
I'm good with allDavid H.
Thanks to everyone involvedRandy F.
Le client n'a pas laissé de commentaire.Rickey G.
Nothing I can think of.Phillip M.
Outstanding service!!!Kathryn G.
Le client n'a pas laissé de commentaire.Kyle T.
Le client n'a pas laissé de commentaire.Christopher S.
Awesome team in RoanokeJames K.
Le client n'a pas laissé de commentaire.Manoj B.
Le client n'a pas laissé de commentaire.Jeffrey C.
Rebrecca is a great representative of Uhaul!Thomas L.
Property manager deserves a raise!!Douglas D. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny T.
Le client n'a pas laissé de commentaire.festus F.
Le client n'a pas laissé de commentaire.Howard M.
Driver side reverse light did not workBuffie T.
I've used this U-Haul location before and have always had superior service.Michael H.
Le client n'a pas laissé de commentaire.Jonathan K.
Le client n'a pas laissé de commentaire.phil b. | Premières impressions
Le client n'a pas laissé de commentaire.Leonard F.
Le client n'a pas laissé de commentaire.Joana A. | Expérience générale
Le client n'a pas laissé de commentaire.PAMELA S.
Le client n'a pas laissé de commentaire.PETER S.
Great staff at this location. I have rented from there twice and every single person brought positive energy and were friendly and efficient. Some of the best customer service I have experienced in years!Timothy H.
Have more vans available, pave road way to the office.Melvin T.
The Roanoke Uhual staff was so friendly, helpful and even listened to me vent after we spent the whole night moving a family member who never lifted one finger to help. GREAT CUSTOMER SERVICE!Susan M.
Le client n'a pas laissé de commentaire.Brandon V.
Le client n'a pas laissé de commentaire.Natalie I.
all goodJohn D.
Le client n'a pas laissé de commentaire.TERESA W.
Le client n'a pas laissé de commentaire.Haylee R. | Premières impressions
I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!DEIDRE V. | Expérience générale
Le client n'a pas laissé de commentaire.SPENCER M. | Expérience générale
The uHaul policy of adding the insurance in the upswell process is basically blackmail. If I decline the insurance option, I'm required to pay ON THE SPOT the amount of the damage. Even though I'm insured by other means. When I decline, I have to sign 3 different statements that I agree to your policy. In other words, if I don't agree to your upsell of 14 $I subject to come up with 25 000 $in an instant. While the location, facility, and staff were all great. I will seek a different rental truck provider in the future that does not upsell so hard. Just add it into the price of front if you are going to make it so punitive.Kevin F.
Le client n'a pas laissé de commentaire.Nitin B.
Le client n'a pas laissé de commentaire.Sarah M.
The young man who I talked to was very helpful & answered questions I was confused about.Jordan A.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.Margie B.
I overfilled the take to the maximum , they didn't give me the ropes I ordered , and still charged me 92 dollars for 100 miles . Poor handlement getting charged for things I personally feel I shouldn't have . Won't be there againIvan H.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.Hector L.
Le client n'a pas laissé de commentaire.Jacqueline G. | Premières impressions
Le client n'a pas laissé de commentaire.Brian H.
Le client n'a pas laissé de commentaire.George F.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Travis N.
Le client n'a pas laissé de commentaire.Victoria C.
Le client n'a pas laissé de commentaire.SILVIA P.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Byron E.
Le client n'a pas laissé de commentaire.Osvaldo R.
The people were very courteous and quick.Teresa E.
Le client n'a pas laissé de commentaire.Daryl P.
Le client n'a pas laissé de commentaire.LEONARD V. | Expérience générale
Le client n'a pas laissé de commentaire.FELIPE G.
Friendly and professional staff with good interpersonal skills.WADE H. | Premières impressions
Le client n'a pas laissé de commentaire.Tabitha C.
Le client n'a pas laissé de commentaire.James S.
Very friendly environment. Nothing needed from us except the keys.NOEMI S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Joshua R.
Great serviceJOSEPH C.
Le client n'a pas laissé de commentaire.Jordan S. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M. | Expérience générale
Both facilities had great and friendly!Tessa S. | Premières impressions
Always friendly thank youDavid F. | Premières impressions
Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.Christina H. | Expérience générale
Le client n'a pas laissé de commentaire.Darryl S. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK K. | Premières impressions
Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think "UHAUL" would have put the money into the grounds. My storage is temporary, but would never store here again.Debra G. | Premières impressions
Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressfulJordan S. | Premières impressions
The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.Leigh D. | Premières impressions
Le client n'a pas laissé de commentaire.Jon M. | Online Move In
Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!Gail J. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph H. | Premières impressions
Only issue I have with this facility is nobody answers the phone.DARREN S. | Premières impressions
Le client n'a pas laissé de commentaire.christopher R. | Expérience générale
The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!Taylor J. | Online Move In
Le client n'a pas laissé de commentaire.Albert T. | Premières impressions
We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.Manuel S. | Expérience générale
Le client n'a pas laissé de commentaire.Nai S. | Expérience générale
I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I'm being told they are auctioning this storage off? How when it was open n unlocked and your employee ok'd 1 mattress being left to be disposed of.... over 500 $in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....Leia K. | Expérience générale
Le client n'a pas laissé de commentaire.AARON B. | Expérience générale
Le client n'a pas laissé de commentaire.Carla G. | Online Move In
Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!Ramon J. | Premières impressions
AucunAlfred T. | Expérience générale
The person that helped me was very friendly and helpful. She really did a great job.Neri C. | Premières impressions
The folks were very friendly.roland g. | Premières impressions
Very accommodating and professional! All employees are friendly and always welcoming.ally n. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip C. | Expérience générale
Le client n'a pas laissé de commentaire.Dan A. | Expérience générale
Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.ANDREW G. | Expérience générale
Great service, Richie was very friendly and very helpful.Sven H. | Premières impressions
I would definitely Rent from this Location in the future.Tim B. | Expérience générale
I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....lopaka K. | Expérience générale
Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!Erica B. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin T. | Expérience générale
Rebecca & her staff were wonderful!AMANDA S. | Expérience générale
Richie was very helpful.PHILIP S. | Premières impressions
Le client n'a pas laissé de commentaire.JERROLD V. | Premières impressions
Great service!!!!Eduardo R. | Expérience générale
Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.Robert S. | Premières impressions
I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.leo w. | Expérience générale
Le client n'a pas laissé de commentaire.William S. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy I. | Premières impressions
The staff was very friendly and helpful.Gerald E. | Expérience générale
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!Rhonda W. | Expérience générale
Le client n'a pas laissé de commentaire.Craig S. | Expérience générale
Le client n'a pas laissé de commentaire.Ron O. | Expérience générale
Staff very professional and courteous.David allen H. | Expérience générale
The new management is what I like the best. They have improved the storage facilityDavid F. | Expérience générale
Everything is good for meGrace L. | Expérience générale
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward RiosEdward R. | Expérience générale
Price just a little to highSheldon C. | Expérience générale
I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of 750 $is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.RUSSELL D. | Expérience générale
The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelfDavid S. | Expérience générale
Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstarsMartin T. | Expérience générale
This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.Christy T. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie F. | Online Move In
When we entered the gate, we pulled through, the moving truck came through, and our friend's truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.Jennifer P. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip C. | Premières impressions
Le client n'a pas laissé de commentaire.David allen H. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald E. | Premières impressions
Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to allEdward R. | Premières impressions
👍🏻Noelle W. | Premières impressions
Great staff. Very friendlyDavid F. | Premières impressions
Front desk employees were extremely helpful Our storage unit was cleanRobert K. | Premières impressions
Friendly Knowledgeable staff.steve r. | Premières impressions
Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.Sandy M. | Premières impressions
Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requestsOscar O. | Premières impressions
After the issues I had in Lubbock was refreshing to have Roanoke a pleasureChristina H. | Premières impressions
Good clean vehicle and prompt efficient service.Jim F. | Premières impressions
Services supplémentaires à cet emplacement
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