Customer Reviews for U-Haul Moving & Storage of Roanoke

Évaluation :

5

Very friendly.

Évaluation :

5

Great service

Évaluation :

5

The service road needs repaving

Évaluation :

5

Everything was in good shape and I had no issues. Very happy with my rental

Évaluation :

3

mid trip trailer lights stopped working. I have a 2023 pickup so it was not a towing vehicle issue...did not get what i paid for should have been offered a discount because I didn't get what I paid for....very dangerous and illegal at night without lights which disrupted travel.

Évaluation :

5

Road going up into the property is in very poor condition...

Évaluation :

5

Great experience with U-Haul!

Évaluation :

5

Rebecca and her staff are awesome!

Évaluation :

5

Great service was fast and easy the lady at the office was very helpful and super friendly.

Évaluation :

5

Live renting from Rebecca. Always friendly and helpful.

Évaluation :

5

We were very pleased with the manager and staff! They were so friendly and professional ! I would highly recommend them if you are looking to rent a storage unit or rent a Uhaul! They have treated us so well! Best in the country!

Évaluation :

5

Everyone was very helpful and the rental went great.

Évaluation :

5

I have rented from this place for years and they always get er done.

Évaluation :

5

SO MUCH BETTER THAN MY PICKUP LOCATION

Évaluation :

5

There wasn't enough time for the employee to fully clean the van we rented. Instead he gave us an extra discount and explained why we had to wait so long for service that we couldn't fault him. He did his best and we appreciated how he went out of his way to make our rental experience good with the tools he had available to him.

Évaluation :

5

Thank you all for keeping my furniture safe and secure.

Évaluation :

5

The team here is AMAZING! They were nice, friendly, efficient and professional.

Évaluation :

5

Nothing it was perfect

Évaluation :

5

The service and personnel were nice to work with. The pick up and drop off was simple. The service road leading into the facility is in bad shape and needs repair.

Évaluation :

5

Nothing really nice people in the office

Évaluation :

4

Trailer was dirty inside and outside, with a lot of glass (apparently previous renter broke some light bulbs and it was never cleaned).

Évaluation :

5

The guy that worked on Sunday 11/24 was awesome. He helped and guided me through how to load and unload the trailer. Super friendly! Happy we came to this location.

Évaluation :

5

I don't remember the managers name, but he was the only person at Uhaul that was at all useful…Having rented hundreds of Uhaul trucks over the last seven years. I needed to reserve eight trucks for this Saturday. Not wanting to wait until the last minute, I reserved them about a month ago. I didn't hear anything from Uhaul over the course of the month. Not a call or text. Not until the morning of my pickup day. That's when My phone started blowing up with texts messages telling me that ALL EIGHT of my reservations were moved to a location (s) 35-45 minutes away from where I was and my preferred location. After calling the regional office trying get an answer from a CSR, who told me that her supervisor is the one that told her to move ALL EIGHT of my reservations. She told me that her supervisor would call me to help me understand what happened. I knew I'm my mind that call would never come…Guess what?! No call! I then called the location that had my original reservations. The same Uhaul that I've rented hundreds of Uhauls from over the last seven years and asked to speak to the manager, whom I've gotten to know well. I was told by the new manager that he was no longer the manager that she was the new manager. I explained the situation and asked if she could explain why ALL EIGHT of my reservations had been moved? She chose to tell me that she doesn't owe my an explanation and there is nothing she can do. Over the years, I had months where I can't get all my reservations at one location, but never had all of them moved and moved to another location 45 minutes away! I found it totally unacceptable and dishonoring to notify me the morning of, that ALL EIGHT reservations had been moved. That kind of move requires a lot of maneuvering to find people that can help me pick up 45 minutes away! Thank goodness for the manager in Roanoke, who was very apologetic, kind, efficient, and accommodating. I wish he ran the Uhaul in Lewisville. I would continue to rent from Uhaul. As it stands not, they have lost my business.

Évaluation :

5

I don't remember the managers name, but he was the only person at Uhaul that was at all useful…Having rented hundreds of Uhaul trucks over the last seven years. I needed to reserve eight trucks for this Saturday. Not wanting to wait until the last minute, I reserved them about a month ago. I didn't hear anything from Uhaul over the course of the month. Not a call or text. Not until the morning of my pickup day. That's when My phone started blowing up with texts messages telling me that ALL EIGHT of my reservations were moved to a location (s) 35-45 minutes away from where I was and my preferred location. After calling the regional office trying get an answer from a CSR, who told me that her supervisor is the one that told her to move ALL EIGHT of my reservations. She told me that her supervisor would call me to help me understand what happened. I knew I'm my mind that call would never come…Guess what?! No call! I then called the location that had my original reservations. The same Uhaul that I've rented hundreds of Uhauls from over the last seven years and asked to speak to the manager, whom I've gotten to know well. I was told by the new manager that he was no longer the manager that she was the new manager. I explained the situation and asked if she could explain why ALL EIGHT of my reservations had been moved? She chose to tell me that she doesn't owe my an explanation and there is nothing she can do. Over the years, I had months where I can't get all my reservations at one location, but never had all of them moved and moved to another location 45 minutes away! I found it totally unacceptable and dishonoring to notify me the morning of, that ALL EIGHT reservations had been moved. That kind of move requires a lot of maneuvering to find people that can help me pick up 45 minutes away! Thank goodness for the manager in Roanoke, who was very apologetic, kind, efficient, and accommodating. I wish he ran the Uhaul in Lewisville. I would continue to rent from Uhaul. As it stands not, they have lost my business.

Évaluation :

5

I don't remember the managers name, but he was the only person at Uhaul that was at all useful…Having rented hundreds of Uhaul trucks over the last seven years. I needed to reserve eight trucks for this Saturday. Not wanting to wait until the last minute, I reserved them about a month ago. I didn't hear anything from Uhaul over the course of the month. Not a call or text. Not until the morning of my pickup day. That's when My phone started blowing up with texts messages telling me that ALL EIGHT of my reservations were moved to a location (s) 35-45 minutes away from where I was and my preferred location. After calling the regional office trying get an answer from a CSR, who told me that her supervisor is the one that told her to move ALL EIGHT of my reservations. She told me that her supervisor would call me to help me understand what happened. I knew I'm my mind that call would never come…Guess what?! No call! I then called the location that had my original reservations. The same Uhaul that I've rented hundreds of Uhauls from over the last seven years and asked to speak to the manager, whom I've gotten to know well. I was told by the new manager that he was no longer the manager that she was the new manager. I explained the situation and asked if she could explain why ALL EIGHT of my reservations had been moved? She chose to tell me that she doesn't owe my an explanation and there is nothing she can do. Over the years, I had months where I can't get all my reservations at one location, but never had all of them moved and moved to another location 45 minutes away! I found it totally unacceptable and dishonoring to notify me the morning of, that ALL EIGHT reservations had been moved. That kind of move requires a lot of maneuvering to find people that can help me pick up 45 minutes away! Thank goodness for the manager in Roanoke, who was very apologetic, kind, efficient, and accommodating. I wish he ran the Uhaul in Lewisville. I would continue to rent from Uhaul. As it stands not, they have lost my business.

Évaluation :

5

I don't remember the managers name, but he was the only person at Uhaul that was at all useful…Having rented hundreds of Uhaul trucks over the last seven years. I needed to reserve eight trucks for this Saturday. Not wanting to wait until the last minute, I reserved them about a month ago. I didn't hear anything from Uhaul over the course of the month. Not a call or text. Not until the morning of my pickup day. That's when My phone started blowing up with texts messages telling me that ALL EIGHT of my reservations were moved to a location (s) 35-45 minutes away from where I was and my preferred location. After calling the regional office trying get an answer from a CSR, who told me that her supervisor is the one that told her to move ALL EIGHT of my reservations. She told me that her supervisor would call me to help me understand what happened. I knew I'm my mind that call would never come…Guess what?! No call! I then called the location that had my original reservations. The same Uhaul that I've rented hundreds of Uhauls from over the last seven years and asked to speak to the manager, whom I've gotten to know well. I was told by the new manager that he was no longer the manager that she was the new manager. I explained the situation and asked if she could explain why ALL EIGHT of my reservations had been moved? She chose to tell me that she doesn't owe my an explanation and there is nothing she can do. Over the years, I had months where I can't get all my reservations at one location, but never had all of them moved and moved to another location 45 minutes away! I found it totally unacceptable and dishonoring to notify me the morning of, that ALL EIGHT reservations had been moved. That kind of move requires a lot of maneuvering to find people that can help me pick up 45 minutes away! Thank goodness for the manager in Roanoke, who was very apologetic, kind, efficient, and accommodating. I wish he ran the Uhaul in Lewisville. I would continue to rent from Uhaul. As it stands not, they have lost my business.

Évaluation :

5

I don't remember the managers name, but he was the only person at Uhaul that was at all useful…Having rented hundreds of Uhaul trucks over the last seven years. I needed to reserve eight trucks for this Saturday. Not wanting to wait until the last minute, I reserved them about a month ago. I didn't hear anything from Uhaul over the course of the month. Not a call or text. Not until the morning of my pickup day. That's when My phone started blowing up with texts messages telling me that ALL EIGHT of my reservations were moved to a location (s) 35-45 minutes away from where I was and my preferred location. After calling the regional office trying get an answer from a CSR, who told me that her supervisor is the one that told her to move ALL EIGHT of my reservations. She told me that her supervisor would call me to help me understand what happened. I knew I'm my mind that call would never come…Guess what?! No call! I then called the location that had my original reservations. The same Uhaul that I've rented hundreds of Uhauls from over the last seven years and asked to speak to the manager, whom I've gotten to know well. I was told by the new manager that he was no longer the manager that she was the new manager. I explained the situation and asked if she could explain why ALL EIGHT of my reservations had been moved? She chose to tell me that she doesn't owe my an explanation and there is nothing she can do. Over the years, I had months where I can't get all my reservations at one location, but never had all of them moved and moved to another location 45 minutes away! I found it totally unacceptable and dishonoring to notify me the morning of, that ALL EIGHT reservations had been moved. That kind of move requires a lot of maneuvering to find people that can help me pick up 45 minutes away! Thank goodness for the manager in Roanoke, who was very apologetic, kind, efficient, and accommodating. I wish he ran the Uhaul in Lewisville. I would continue to rent from Uhaul. As it stands not, they have lost my business.

Évaluation :

3

Need to fix the drainage of water and put in new gravel. You can't drive to your storage without getting muddy water all over your car, tires and rims.

Évaluation :

1

Trailer gor a flar and I had to wait 4 hrs to get it fixed . Unacceptable

Évaluation :

1

The storage units in the back are pretty much a dumpster. Access roads are non paved full of dirt and potholes. The main entrance is a mess and it doesn't feel safe to store any valuables there.

Évaluation :

5

Professional, friendly and caring. This is not my first time here. Service is always excellent.

Évaluation :

3

The drive up the hill is quite bumpy. The truck was old had had a dolly secured on the inside (I did not need) but I could not remove it without incurring a fee. On the other had, that staff were great and friendly (and efficient)!

Évaluation :

5

I was a customer for 8 months. I frequented my unit at least twice a week! Every time I was there I was impressed by Kaleena who was always cleaning. Also, Brandon was always available from the very first day I checked in to help me with anything I needed. They have the BEST staff I've ever worked with at a storage facility and the GM was always friendly! I can honestly say that though my time in Birmingham wasn't the best, they were a bit of sunshine for me!!! Thanks you guys! I'll miss you 

Évaluation :

4

Very hard to navigate because of all the holes in the street leading up from the highway and many more inside when driving around the storage area.

Évaluation :

5

Dropped off after hours but the app instructions were easy to step through.

Évaluation :

5

Nice staff. Thanks all.

Évaluation :

5

The two owners are awesome to work with and make the process very smooth and painless. I literally drive past other u/haul stores and their competitors to go here because of the way they've always taken care of me.

Évaluation :

5

Aucun

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

The tuck wasn't cleaned very well and the trailer lights would blink, not light up and were very dim when they did light up on the drivers side. The man who was working was very nice though and re-explained how to put my husbands car on the trailer.

Évaluation :

4

I would have preferred to have a newer truck, however this truck worked out just fine.

Évaluation :

2

The drop off procedure was VERY poor, it says to put the key in an orange drop box that is wide open and not secure. I did not want to be responsible if the keys/truck was stolen by leaving in drop box. If you were supposed to leave the keys locked in the cargo area like when I picked up the vehicle then the check in needs to say that. I waited chatting with the tech support for 30+ minutes while they tried to figure out what to do. It also mentioned about a green tag on the dolly and there was no green tag and no way to make notes of that when checking in or out or I would have mentioned it. We did NOT use the dolly and I did not want to be accused of using it. The items I moved did not need a dolly. I have been to other locations and the process is much smoother. I would have gone back to the location but they did not have the size of truck I needed.

Évaluation :

5

very great and nice people

Évaluation :

5

Always a great experience with this location for renting a truck.

Évaluation :

5

This is not my first time at either location. Service has consistently been excellent! Thank you for making my experience flawless.

Évaluation :

5

Fix the driveway to the location! It was treacherous!

Évaluation :

5

Friendly staff, quick check-in & out. Only negative is the road leading needs repaved.

Évaluation :

1

I was given a van that needed a tire replacement and battery. When calling the location, it was hard to get in contact with someone to explain my concerns. I also received a partial refund but given what took place, it should have been the full amount. Overall, I will choose a different location in the future and will possibly rent with a different moving company

Évaluation :

5

Super friendly and helpful. Would totally rent there again.

Évaluation :

5

This was the third location I went to. The previous two didn't have the trailer I wanted. I made reservations on line, but still had to chase it down.

Évaluation :

2

Truck was a bit old, but functional. A/C vent fell out. The uphill road to the location was full of potholes and in serious need to repair. The whole place was a bit worn-out. Service agent said the gas was full, but actually only 7/8 full. I filled up past full, but when asked if I could have a little bit of the rental cost to cover the xtra gas, the answer was "can't help you".

Évaluation :

5

Always a pleasure working with this location

Évaluation :

5

The van that I reserved did not get returned as expected. The agent offered me a larger truck at the same price. Staff was courteous and very attentive to make sure I was satisfied with the rental.

Évaluation :

5

Nothing. Quick, convenient, same day, on line booking. Professional and friendly staff. Easy pick up and drop off.

Évaluation :

5

The customer service at this location was fantastic. They really seemed enthusiastic about making sure we were well taken care of. It was definitely an experience that would garner future business. They didn't just see us as a one and done rental and it showed.

Évaluation :

2

Maybe if the owner (male) didn't snap at me and belittle me because I was simply asking as a patron if the dumpster was allowed to be used. And if I didn't have an unauthorized charge to my card for the dumpster even though as a customer it was allowed, we wouldn't be in this predicament.

Évaluation :

5

They are friendly and helpful. Can't ask for much more.

Évaluation :

5

My experience started with an email from U-Haul sending me to the wrong place and time for a pick up. This place was closed by the time I got there at 5:00 (my scheduled pick up time). They then sent me to this location, and I'm not sure I will try any other U-Haul locations because of how outstanding the customer service was here. What started as a nightmare experience with corporate U-Haul was completely turned around into a positive one by this branch.

Évaluation :

5

Easiest part of my day!

Évaluation :

5

Great service and support. Thank you

Évaluation :

5

Other than the road construction it was a breeze.

Évaluation :

1

Great difficulty getting headlights to workcondescending on the night of 8-12-24.. Damaged headlight switch. Also, customer service guy on Tuesday (8-13-24) around 2:00 p.m.was extremely rude, impatient and condescending.

Évaluation :

5

Great service, good equipment and value.

Évaluation :

5

Great Team!!!

Évaluation :

3

Location could be at a better spot to access. Truck windshield wasn't clean and while not the fault of this location the AC went out 3hrs into a 20hr trip.

Évaluation :

5

Nice place

Évaluation :

5

Employees are great and very helpful!

Évaluation :

4

Storage units get dusty.

Évaluation :

5

The roads leading up to the storage are horrible. The driveway needs repaved other than that everything's good.

Évaluation :

4

Rebecca was friendly, knowledgeable and helpful. Other staff I had contact with were friendly as well. Overall experience was above average . Only complaint and reason it was not an excellent experience was the road and ground leading into the facility was bumpy with potholes and the gravel road around our storage unit held water when it rained and was a bit inconvenient to get in an out.

Évaluation :

1

I had a unit for boat storage for a total of 7 weeks and had items stolen on 2 separate occasions. The site is extremely insecure. The fence is 4' tall in some areas and the location where the thieves cut the fence was still not fixed over a month after the first break in. Also the camera coverage was more than inadequate. After the first break in one camera was installed and it did not even point to where the thieves broke in the first time. Additionally, the manager told me the first break in was the first time in years it had happened, but later on I talked to someone else who had a unit and said there's stuff stolen all the time. This facility is an absolute joke.

Évaluation :

5

amazing management at this location. great value, will recommend to my friends and family!!!

Évaluation :

5

People were friendly and helpful with our questions.

Évaluation :

4

The light was burned out in our unit. We mentioned it to the front desk, but they didn't get to it within the hour we were there unloading.

Évaluation :

5

Very organized staff, friendly and polite.

Évaluation :

5

Great staff!

Évaluation :

3

Initially the storage unit was damaged and difficult to access. I moved to another unit which was fine. Staff were friendly and understanding the entire time.

Évaluation :

5

Thank you for storing my stuff, but I think that it is now time for me to either take it out or just get rid of the things that I have in there, Mahaloz for years of service👍🏽🤙🏽

Évaluation :

5

Richie and his wife provide outstanding customer service !!

Évaluation :

5

Trevin and Rebecca are so fabulous and give the best customer service. It will be sad once we moved into our new home and do not see the staff regularly.

Évaluation :

5

The website works great and is easy to navigate. Rebecca and her crew are all friendly, helpful and professional.

Évaluation :

5

Awesome customer service and support.

Évaluation :

5

The staff was genuinely nice and thoroughly helped with all of my needs and concerns

Évaluation :

5

This has been my BEST uHaul experience in my twenty years.

Évaluation :

5

Love the staff very helpful and great customer service

Évaluation :

5

Onsight managers, Richie and Rebecca are the nicest folks and so accommodating. I knew nothing about the area and they made a very stressful time much better. I felt calm and understood. They are very kind and the facility is clean and cool. Rebecca went out of her way to help me navigate my unload and loading process. Still not done, on my end, but they are awesome. Glad to have my things shipped to their facility. Some times you just aren't sure where the move takes you. Thank you Uhaul in Roanoke, Tx.

Évaluation :

5

S.O.

Évaluation :

5

Thank you!!

Évaluation :

2

I give the rating because this place is always muddy, drainage is an issue and there is no asphalt or concrete, Which makes it loading and unloading difficult. There is a rise to get into the storage so dolly and other moving equipment are useless. Never using this place again. People are nice enough, but I'm paying for storage and this was not easy.

Évaluation :

5

Everyone was phenomenal all I came in contact with Thank you so much for simple humanity

Évaluation :

5

The best customer service I’ve had in a long time.

Évaluation :

5

Always a pleasure to deal with the staff, easy access, clean.

Évaluation :

5

Absolutely fantastic. Best U-Haul in town. Manager Rebecca and her husband were great. Helped with anything everytime I asked. Will definitely be back.

Évaluation :

5

Thank you Rebecca! You really went above and beyond in helping us with the Anglia car!

Évaluation :

4

Very friendly

Évaluation :

5

Customer service was excellent!

Évaluation :

5

Rebecca is very helpful and knowledgeable for what I was needing

Évaluation :

5

On-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!

Évaluation :

4

They all ways was very helpful even after hours.

Évaluation :

2

I reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8" step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn't so old and tired we would move to a more user friendly facility.

Évaluation :

5

After several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the best

Évaluation :

5

They were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.

Évaluation :

5

Rebecca went above and beyond the call of duty and I appreciate her customer service

Évaluation :

5

Very friendly and helpful.

Évaluation :

5

Owners and staff are very friendly and helpful and the facility is dry and secure

Évaluation :

5

The owners were both very friendly and accommodating.

Évaluation :

5

I have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn't and still haven't so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!

Évaluation :

4

I like the location and the owner was very friendly and understanding.

Évaluation :

5

Rebecca gave excellent customer service.

Évaluation :

5

The team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!

Évaluation :

5

Rebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. Je les recommande chaudement.

Évaluation :

5

Rebecca is so friendly and very helpful!!

Évaluation :

5

Rebecca was awesome

Évaluation :

4

I asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.

Évaluation :

5

Could not have been easier or more pleasant.

Évaluation :

5

Ritchie and Rebecca are great! They're easy to work with and very friendly.

Évaluation :

5

The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.

Évaluation :

1

Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!

Évaluation :

1

The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.

Évaluation :

2

Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.

Évaluation :

3

Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.

Évaluation :

2

The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!