Might want to add at least another employee to be there at all times. Poor girl at desk had a line waiting to check in and check out equipment and did her very best but frustrating for customers and employees. She was amazingly nice and professional.Chris W.
Customer Reviews for U-Haul Moving & Storage of Roanoke
Pour nous contacter
Roanoke, TX 76262
(@ Hwy 114)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Luis O.
With the 69 cent per mile should have rented elsewhere. Total price was too expensive especially when you add a 25$ clean fee on a truck we already cleaned.Lisa H.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.Muddasser V.
Excellent service à la clientèleIvan P.
Customer service was excellent!Brian F. | Expérience générale
Customer service is everything, you did an awesome job.JOHN W.
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.KAREN P. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer N.
Great service and great staffMoe S.
Le client n'a pas laissé de commentaire.david B.
Best uhaul experience yetJose P.
i had a great experience at this location. Everyone I spoke with was both helpful and very friendly.Chuck M.
Le client n'a pas laissé de commentaire.Case S.
Great serviceSalvador Z.
Le client n'a pas laissé de commentaire.Stanley S.
I used this location for all my move prep and for the truck rental. The staff here was always helpful and friendly. Truck was ready for pickup and i was on the road in just a few minutesSteven Y.
The experience was smooth and easyâ€¦I would recommend this location to anyone.Sandy L.
Le client n'a pas laissé de commentaire.RONALD M. | Expérience générale
The location is horrible but the gentleman who lives/works there is exceptional. I felt genuinely appreciated as a customer, and well frankly, as a person. He was beyond kind, helpful, courteous, and appreciative of ME! Great guy you have there and please recognize him for his value to U-Haul. Thank you, Doug Adkins Theadkats@yahoo.comDoug A.
Rebecca is very helpful and knowledgeable for what I was needingKenneth D. | Premières impressions
Easy check in online and the staff is very curtious. Drop off was easy too. Great way for DIY movingPaulette D.
Great customer service!David C.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.Mikita C.
Only complaint is access from the highway but not the company's fault. It's the highway.Teresa K.
Le client n'a pas laissé de commentaire.Robert P.
We rent here often. The manager is always pleasant and helpful. Very quick in and out service. She's amazing.Mark L.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.MATTHEW S.
The two guys that helped me were awesome. I got what I needed and it was quick and easy. If anything was making errors that day it would have been the computer system and it not being responsive for them enough to help them with their job. I know how that can be so I don't blame them.joseph L.
Le client n'a pas laissé de commentaire.Bruce A. | Premières impressions
Gentleman who I dropped my trailer off with was so nice, polite and friendly. Great experienceMatt L.
All good all around!Douglas V.
One package of the blankets that we rented were very wet. We were not able to use them. Wasted money.Kameron B.
Le client n'a pas laissé de commentaire.Bryan L.
Great service!Rick W.
Le client n'a pas laissé de commentaire.Rommel V.
Le client n'a pas laissé de commentaire.GLENARIE K.
The employees were great!Robert M.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.frederic P.
Le client n'a pas laissé de commentaire.Miguel H.
Le client n'a pas laissé de commentaire.Oscar Q.
Le client n'a pas laissé de commentaire.QUINTON B.
Le client n'a pas laissé de commentaire.Lesly P.
Le client n'a pas laissé de commentaire.Anil K.
Le client n'a pas laissé de commentaire.Najiawa B.
Le client n'a pas laissé de commentaire.MATTHEW S.
The location I reserved the car didnt hace the car available at time of reservation, and I had to drive to get and return the car in another location. Very bad situation.Rodrigo D.
Le client n'a pas laissé de commentaire.Louis G.
The team at this location is the most helpful and professional than I have ever experienced at ANY U-haul location I have ever used. I have used equipment from many locations nationwide. The team helped me and my family during a very difficult time while settling my sister's estate. We rented several vehicles during the 3 months I was down there. They are kind and very compassionate. Thank you so very much. SueSUZANNE P.
Le client n'a pas laissé de commentaire.Jaime V.
My gas tank wasn't full beginning of the trip. I Should be refunded for the gasLonnie J.
Great manager and staffJohn V.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Dean S.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.brian Z.
The staff at this facility have been so kind and accommodating during this hard time. I have been in the area settling my sister's estate and I have had to rent multiple pieces of equipment and supplies. They are professional and treat people with kindness and respect. Thanks so much. SueSUZANNE P.
Le client n'a pas laissé de commentaire.Cedric S. | Expérience générale
very nice employees, easy drop offLeslie A.
Entry road is in terrible shape.Paul G.
Everyone was happy and helpfulMuhammad M.
Le client n'a pas laissé de commentaire.Shirley E.
Le client n'a pas laissé de commentaire.CHRISTIAN D.
Le client n'a pas laissé de commentaire.Clark O.
Le client n'a pas laissé de commentaire.Jay F.
Le client n'a pas laissé de commentaire.Stanley S.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Janet G. | Premières impressions
On-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!Gary S. | Expérience générale
The location itself is horrid. Kudos to the owner for finding a profitable activity for such a place. Hopefully, s/he can get the road leading up to it fix, as it is a long slog of potholes. The customer service and vehicle were excellent.Jay P.
Le client n'a pas laissé de commentaire.David M.
Très sympathiques et professionnels.Brad S.
Le client n'a pas laissé de commentaire.Ronald J.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Susan A.
Le client n'a pas laissé de commentaire.BETTY B.
The employee at Uhaul was very nice. This is a great Uhaul location. I have rented there several times and it has always been a great experience.DILIP M.
Le client n'a pas laissé de commentaire.Thaddeus O.
Le client n'a pas laissé de commentaire.GUYLAIN B.
I have rented from uhaul many many times. This was the smoothest and fastest rental I have ever had. Employees were fast friendly and professional. On a 5 star rating I will give them a 6++. Je les recommande fortement.Ronald J.
The lady manager or owner is very helpful and pleasant to do business withJohn V.
Make sure you explain a little introduction to the new driver,for first time driving the car he or she likes to know where the fuel gas opener door in case of fueling Moto, adjustable of mirror and some little stuffMukaila A.
Le client n'a pas laissé de commentaire.Sheila D.
Le client n'a pas laissé de commentaire.EG P.
Everything was smooth and great. Thank you.BRIAN C.
They all ways was very helpful even after hours.Norma S. | Expérience générale
Le client n'a pas laissé de commentaire.Venkateswara Rao C.
Le client n'a pas laissé de commentaire.Scott S.
Staying Kind and helpful Like Richie in Roanoke Tx.jeffrey W.
Very friendly and had a station there to wash their trucks plus we took the car dolly back same day and they gave us a free hand truck to finish our unloadingKevin M.
Le client n'a pas laissé de commentaire.adam P.
Le client n'a pas laissé de commentaire.Rod F. | Expérience générale
The WORST RENTAL EXPERIENCE AND CHARGED ME OUTRAGEOUS PRICE. I WILL BE CONTACTING MY ATTORNEY!Rachel G.
Le client n'a pas laissé de commentaire.Paul J.
Le client n'a pas laissé de commentaire.Brenda G.
The on-site manager was awesome. She had multiple guests at the same time and was training a new employee and she kept everything going smoothly and all customers were handled professionally. The equipment was in great shape and the complex was clean. The managers professionalism and poise was a highlight.Gordon P.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Ronald B.
I reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8" step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn't so old and tired we would move to a more user friendly facility.David T. | Premières impressions
Awesome customer service at this location with Richie. Just good people. Would recommend this business to anyone.Mark A.
Le client n'a pas laissé de commentaire.Valerie T.
Great experienceRobert H.
Le client n'a pas laissé de commentaire.Gregory D.
The guy that helped me was great, this is my go to location for my moving needs.Thomas C.
Drop off was quick. I no longer climbed out of the truck said hello and was on my way.David B.
Le client n'a pas laissé de commentaire.Anthony M.
After several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the bestRamsey C. | Premières impressions
Le client n'a pas laissé de commentaire.Ramsey C. | Premières impressions
They were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.Nolan H. | Expérience générale
Rebecca went above and beyond the call of duty and I appreciate her customer servicealisha a. | Premières impressions
Very friendly and helpful.Paul J. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler D. | Premières impressions
Owners and staff are very friendly and helpful and the facility is dry and secureKent A. | Expérience générale
The owners were both very friendly and accommodating.ROBERT G. | Expérience générale
Le client n'a pas laissé de commentaire.Paul D. | Premières impressions
Le client n'a pas laissé de commentaire.BRYON R. | Expérience générale
I have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn't and still haven't so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!Tiffany C. | Expérience générale
Le client n'a pas laissé de commentaire.Karen C. | Expérience générale
I like the location and the owner was very friendly and understanding.Sheila J. | Premières impressions
Rebecca gave excellent customer service.Jesus E. | Premières impressions
The team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!Matthew C. | Expérience générale
Le client n'a pas laissé de commentaire.Johnny A. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne D. | Expérience générale
Le client n'a pas laissé de commentaire.Sandi W. | Expérience générale
Rebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. Je les recommande chaudement.Lyn K. | Premières impressions
Rebecca is so friendly and very helpful!!Kelsey H. | Premières impressions
Le client n'a pas laissé de commentaire.josh w. | Expérience générale
Le client n'a pas laissé de commentaire.Ronny Y. | Premières impressions
Le client n'a pas laissé de commentaire.Denise K. | Expérience générale
Rebecca was awesomeLea L. | Premières impressions
Le client n'a pas laissé de commentaire.Eugene S. | Expérience générale
I asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.Martin M. | Expérience générale
Could not have been easier or more pleasant.Gary S. | Premières impressions
Le client n'a pas laissé de commentaire.Reuben B. | Expérience générale
Le client n'a pas laissé de commentaire.William B. | Premières impressions
Le client n'a pas laissé de commentaire.danelle k. | Premières impressions
Ritchie and Rebecca are great! They're easy to work with and very friendly.Corbett W. | Premières impressions
Le client n'a pas laissé de commentaire.Jason Lee K. | Expérience générale
Le client n'a pas laissé de commentaire.DOUG J. | Premières impressions
Le client n'a pas laissé de commentaire.Deniece S. | Premières impressions
The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.Jamie H. | Premières impressions
Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!Dustin A. | Expérience générale
The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.DENERIK S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael U. | Expérience générale
Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.Jeffrey M. | Expérience générale
Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.Jeffrey M. | Premières impressions
Le client n'a pas laissé de commentaire.Shelia N. | Premières impressions
The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!kathleen b. | Expérience générale
Le client n'a pas laissé de commentaire.LANCE L. | Expérience générale
Le client n'a pas laissé de commentaire.Craig P. | Expérience générale
Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.Dustin A. | Premières impressions
Le client n'a pas laissé de commentaire.Sariyah G. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey S. | Online Move In
Le client n'a pas laissé de commentaire.Henry B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher F. | Premières impressions
The staff was extremely helpful.Patrick M. | Expérience générale
So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…Lee M. | Premières impressions
I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.Ethan N. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY S. | Expérience générale
Le client n'a pas laissé de commentaire.BARBARA R. | Expérience générale
Property manager deserves a raise!!Douglas D. | Premières impressions
Le client n'a pas laissé de commentaire.phil b. | Premières impressions
Le client n'a pas laissé de commentaire.Joana A. | Expérience générale
Le client n'a pas laissé de commentaire.Haylee R. | Premières impressions
I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!DEIDRE V. | Expérience générale
Le client n'a pas laissé de commentaire.SPENCER M. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline G. | Premières impressions
Le client n'a pas laissé de commentaire.LEONARD V. | Expérience générale
Friendly and professional staff with good interpersonal skills.WADE H. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan S. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M. | Expérience générale
Both facilities had great and friendly!Tessa S. | Premières impressions
Always friendly thank youDavid F. | Premières impressions
Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.Christina H. | Expérience générale
Le client n'a pas laissé de commentaire.Darryl S. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK K. | Premières impressions
Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think "UHAUL" would have put the money into the grounds. My storage is temporary, but would never store here again.Debra G. | Premières impressions
Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressfulJordan S. | Premières impressions
The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.Leigh D. | Premières impressions
Le client n'a pas laissé de commentaire.Jon M. | Online Move In
Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!Gail J. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph H. | Premières impressions
Only issue I have with this facility is nobody answers the phone.DARREN S. | Premières impressions
Le client n'a pas laissé de commentaire.christopher R. | Expérience générale
The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!Taylor J. | Online Move In
Le client n'a pas laissé de commentaire.Albert T. | Premières impressions
We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.Manuel S. | Expérience générale
Le client n'a pas laissé de commentaire.Nai S. | Expérience générale
I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I'm being told they are auctioning this storage off? How when it was open n unlocked and your employee ok'd 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....Leia K. | Expérience générale
Le client n'a pas laissé de commentaire.AARON B. | Expérience générale
Le client n'a pas laissé de commentaire.Carla G. | Online Move In
Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!Ramon J. | Premières impressions
AucunAlfred T. | Expérience générale
The person that helped me was very friendly and helpful. She really did a great job.Neri C. | Premières impressions
The folks were very friendly.roland g. | Premières impressions
Very accommodating and professional! All employees are friendly and always welcoming.ally n. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip C. | Expérience générale
Le client n'a pas laissé de commentaire.Dan A. | Expérience générale
Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.ANDREW G. | Expérience générale
Great service, Richie was very friendly and very helpful.Sven H. | Premières impressions
I would definitely Rent from this Location in the future.Tim B. | Expérience générale
I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....lopaka K. | Expérience générale
Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!Erica B. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin T. | Expérience générale
Rebecca & her staff were wonderful!AMANDA S. | Expérience générale
Richie was very helpful.PHILIP S. | Premières impressions
Le client n'a pas laissé de commentaire.JERROLD V. | Premières impressions
Great service!!!!Eduardo R. | Expérience générale
Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.Robert S. | Premières impressions
I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.leo w. | Expérience générale
Le client n'a pas laissé de commentaire.William S. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy I. | Premières impressions
The staff was very friendly and helpful.Gerald E. | Expérience générale
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!Rhonda W. | Expérience générale
Le client n'a pas laissé de commentaire.Craig S. | Expérience générale
Le client n'a pas laissé de commentaire.Ron O. | Expérience générale
Staff very professional and courteous.David allen H. | Expérience générale
The new management is what I like the best. They have improved the storage facilityDavid F. | Expérience générale
Everything is good for meGrace L. | Expérience générale
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward RiosEdward R. | Expérience générale
Price just a little to highSheldon C. | Expérience générale