Customer Reviews for U-Haul Moving & Storage of Rock Hill - Newport

182 évaluations

2858 Heckle Blvd   Rock Hill, SC 29732

(803) 366-8579

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(803) 366-8579

2858 Heckle Blvd
Rock Hill, SC 29732

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
4

Customer service was top notch. He was informative and helpful. Fast easy check in.

Deborah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
5

Great customer service, very helpful, and great rates.

Austin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha G. 
Évaluation :
5

Very friendly and helpful staff.

Craig D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin L. 
Évaluation :
5

The truck was in bad shape. I didn't enjoy my experience with the truck. However, Jill Latimer was extremely helpful and treated me very kindly. I'm thankful for her and made me feel better about using u haul again.

Dylan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
5

The staff were very professional and very helpful. Providing flat carts for storage was just great.

WARREN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARRY B.  |  Expérience générale 
Évaluation :
5

very nice facility spacious and clean

John S.  |  Premières impressions 
Évaluation :
5

So far so good great staff very helpful

fred t.  |  Premières impressions 
Évaluation :
3

There was no direction when I came in to drop off the key for my uhaul. I walked in and handed my key to a woman. She said that another guy would get me checked in and handed it off to him. He took the key and asked where we parked the truck, walked outside, and that was it. We stood there for about 5 minutes with two employees seated at registers. No one explained the check in process nor did they say anything to us as we stood at the registers. We finally just walked out to the truck and the guy checking in the truck just gave us a thumbs up. I asked about a receipt and he said I'd get an email about me returning the truck but I still haven't received an email, only this survey to rate them.

Reyzhyne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

My husband and I needed to rent a moving truck last minute on 11/12. We called UHaul and spoke to Malik, who was so kind and helpful to find us the best size and make our reservation. An hour later, we were greeted by Christina, who answered our questions, guided us through the process, and couldn't have been more delightful. DReese showed me how to operate the truck safely and even filled the tires with extra air. Hats off and kudos to your team. Way to go, Malik, Christina and DReese: y'all did great in providing us with what we needed, and did so seamlessly. You're a valuable asset to UHaul!

Brad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRUS G.  |  Premières impressions 
Évaluation :
5

Jill and Dave are great people that go over and beyond

NARKEISHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARKEISHA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELISHA H. 
Évaluation :
5

This location helped me out when another one dropped the ball. I reserved a trailer last week for saturday pick up at first location. I arrived at specified time and was told they did not have the trailer I reserved. I wish they would have called me before i showed up, that's poor customer service. Christina at the Newport location was great, and had me on the road in no time.

COLIN F. 
Évaluation :
5

When I returned my pickup U-Haul agent took keys and said that's all we need and receipt will be emailed, I've yet to get my receipt

CARLOS M. 
Évaluation :
1

Employ better associates. Those you have now have poor customer service skills and they pay more attention to their cell phones than to the customer, which is why they make so many mistakes, but they are willing to argue with the customer when we bring it to their attention. If I were not a long time customer I would go somewhere else! Until the customer service improves I will never give a recommendation, although I truly wish I could.

Thomasina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth H. 
Évaluation :
1

Not only did the location we schedule the uhaul for not have equipment, but they didn't notify us until after we showed up on time to our scheduled appointment. We had to drive a lot further to the other location uhaul assigned to us without asking us if that's ok with us. This costed a lot more, we had to drive a ridiculous amount. On top of the stress of moving since it's so expensive and time sensitive, but the gas prices are ridiculous. I would like to have a refund because of all the inconvenience. We had to travel well over 30+ extra miles than what we were expecting or told..

Chandler P. 
Évaluation :
5

They were really nice and professional.

Mark B. 
Évaluation :
5

Need more cart for movers

Darryl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDAANDREWS B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey m.  |  Premières impressions 
Évaluation :
4

The staff was very helpful and kind, walked me through the process even tho I had no idea what I was doing!

Leslie B.  |  Premières impressions 
Évaluation :
1

They gave me the wrong truck, they forgot the dolly I had requested, and the truck had multiple warning lights on when I got it due to what I assume are broken sensors (tire pressure sensor and the door to the rear of truck showing as open despite being closed). When bringing up these concerns they did not apologize and expected me to inconvenience myself by coming in the next day to return the truck rather that that evening after hours like I had intended. I said no due to needing to be at work before they even open and all of this was just to make their job easier of fixing the issue of the wrong truck with wrong milage being given to me. The building was nice and clean but that is because it was just built, the staff on the other hand was terrible.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eulys I. 
Évaluation :
3

There was some confusion with payment when I got there but it was cleared up quickly.

Lyle O.  |  Online Move In 
Évaluation :
5

Couldn't be happier

Elizabeth H. 
Évaluation :
2

The young man working the counter took forever to complete my contract due to the fact that he couldn't quit texting while working on my contract. Both guys working the counter came out to hook the trailer up and in the process failed to tighten the lock that secures the trailer to the ball on the truck. Had I not checked the hitch before leaving the lot, the trailer would have came off the ball and went to the ground or hit my truck.

GLENN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia h.  |  Premières impressions 
Évaluation :
5

Very nice and people were great! Definitely would go there again.

Allen M. 
Évaluation :
3

The Uhaul website was down but the personnel sent me a link to start my storage account. I used the Uhaul truck so I was happy to get a month free off of my storage.

lyle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Cheaper prices

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R.  |  Expérience générale 
Évaluation :
5

I didn't catch their names, but the two male workers in the office on October 3 were incredibly nice and helpful. They made the process efficient and answered all my questions thoroughly. I'm very happy with both the service and facility.

Jennings A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhoda D.  |  Premières impressions 
Évaluation :
5

Super nice place

WAYNE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tequila r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
2

I had to wait 30 minutes for an employee to give me the key to the truck. No one was in the office. The drop off experience was handled much better. But picking up was a nightmare, as I walked the building 4-5 times looking for someone to add equipment to the rental.

Holly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah S. 
Évaluation :
5

The truck had 171000 miles smelled so bad, leaked oil and made me feel like I was going to get stranded. You should retire this unit. 26' Scarborough rental

Jon S. 
Évaluation :
5

Christina and Mellete were invaluable in the process.

Charles R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Lamar and mr bishop took great care of the place and service was fast and easy as always since I started using this location.

Jordan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
5

Nothing the store manager was excellent

craig J. 
Évaluation :
5

Nothing very thing was excellent

craig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Great people to deal with. I will go back there for all my rental needs. Merci

Steve M. 
Évaluation :
5

Lamar and the guys helped me out once again with auto transport trailer. Top notch easy and fast.

Jordan P. 
Évaluation :
4

More units with more floor space. And a 1 card access would be great. Other than that, the storage is great!

CELITA M.  |  Online Move In 
Évaluation :
3

I was charged 59,99 because they said I went over the mileage when in fact I didn't I did get lost on some detours but I can straight from myrtle beach to rockhill sc and then unloaded and filled gas.

Brianna R.  |  Premières impressions 
Évaluation :
5

No improvement

SWANSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nerissa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H. 
Évaluation :
3

The facility is clean, safe, and well kept, but so are many others with much better pricing. If the storage had not come free with my one way rental, I never would have considered it. I only used it for 3 days and I decided to go somewhere else for a better deal and it was more convenient. On the flip side, when renting equipment I would not go anywhere else. I stand firm on that.

thomasina t.  |  Expérience générale 
Évaluation :
5

Great staff

Darrell M.  |  Premières impressions 
Évaluation :
5

They helped me at a very difficult time and were very accommodating with the many situations I had.

CELITA M.  |  Premières impressions 
Évaluation :
5

May need more staff if you keep giving great service like this

CELITA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G.  |  Premières impressions 
Évaluation :
5

Everything was done expeditiously.

barbara E.  |  Premières impressions 
Évaluation :
5

These guys get you in and out fast easy. Lamar help me twice now. Great guy.

Justain P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
5

I LIKE NEW STUFF LOL

Manh N.  |  Premières impressions 
Évaluation :
5

Nothing very nice

Celita M. 
Évaluation :
5

Very nice place. Looked new, very clean. I'm actually going to look into a storage unit there.

Joanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

I was on hold during my initial phone calls twice for over ten minutes. I needed other information that was not included on the website about towing a camper trailer with one of your 8' pickup trucks. There was only general info about the vehicle, but nothing about receiver size, electric brake hookups or tow weight limits. Cut that 'on hold' time in half and provide more info online about your vehicles for better customer service.

DEREK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca A. 
Évaluation :
5

Excellent customer service! Every employee super friendly and helpful! Facility is very clean and well maintained! Fortement recommandé!

Lisa C. 
Évaluation :
5

The young men in the office were fun to work with. They answered all of my questions completely. The woman cleaning was doing a great job. I'm glad that I choose to switch from another storage company because everything was clean and the people were friendly.

Jane S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

puraka P. 
Évaluation :
5

Easy overnight drop off. Love the mobile application.

Elle G. 
Évaluation :
5

N/a

Tony M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaShon W. 
Évaluation :
5

Lamar was great. Made it fast and easy.

Jordan P. 
Évaluation :
5

Personnel was able to check in the truck quickly and handled cleaning it. Only thing, I did not receive email from truck check in even with returning the truck to the uhaul location earlier than my return time.

George H. 
Évaluation :
5

Ms. Keeton did an excellent job helping me to rent my U-Haul truck and getting me setup in my storage unit that I needed. All the other staff was pleasant and friendly and even when I did the check-in of the U-haul Truck I had a great conversation with the gentleman checking me in before I left. Great Service and Staff!

Charles L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Premières impressions 
Évaluation :
5

I'm looking forward to using this facility.

Brenda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
5

This has been my best experience renting a unit

Kevin G.  |  Online Move In 
Évaluation :
5

Staff is super friendly and helpful! Facility is nice and clean!

Lisa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE H.  |  Premières impressions 
Évaluation :
1

I had reserved an appliance dolly. When I arrived they told me they didn't have any more dollies so they would take it off my ticket. I explained to them that I didn't bring any help because I knew I could handle things with a dolly. They were very nonchalant and dismissive about it. They didn't call around to find me one or make any other moves to help me. I had to personally call around to different Uhauls until I found one. Also, when I got into the truck and drove it shook violently as well as the steering wheel was pointing towards 10 or 11 o'clock as I was driving straight down the highway. I got a few miles down the road and turned around. They gave me another truck. This was a terrible Uhaul experience for me.

Steven G. 
Évaluation :
1

Very disappointed in the lady who I spoke with at the location. Since the rental date I haven't spoken to management after calling both numbers provided. No one should be talked to the way the associate talked to my family.

Travis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
1

The young lady at the desk was not concerned with any or our questions. Then my husband asked did she know what he was talking about she just blew him off. Everyone else Uhaul was pulled up for them ours was pulled up the last time we rented but not this time had to take sign out window and move the truck ourselves. Then when asked about the extra stuff we rented was not available no I sorry or nothing just we don't have it they are all gone. If we did not have a storage here that we just purchased earlier in the week. I don't think we would come here again. The crew from Thursday was amazing compare to Saturday. Now let me be clear it was one young man there he was also there on Thursday afternoon and checked us back in he was there and he was amazing with his customers it was jus my sales rep who just did not care or we where just waisting her time being a customer.

Tommy S. 
Évaluation :
5

Rien

craig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

synthia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
4

The windshield wipers were bad. We had to take off in emergency during the rainstorm and swap with our cars wipers in order to see we'll enough to drive.

donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Super friendly staff and very helpful! Great facility!

lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
3

Communication more with the customer about the mileage. Like if I went under the mileage I said do we get a refund of some of the money if we didn't use all the mileage 路

frederick Y. 
Évaluation :
5

Easy process and good customer service!

Frank M.  |  Premières impressions 
Évaluation :
5

Cristina went above and beyond to ensure my family could take the Uhaul after having technical difficulties with our car. She was fantastic!! Thank you for everything. I can't recommend her enough.

Taylor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandr A. 
Évaluation :
5

Helpful and friendly staff. Clean facility. Great experience

Nate S.  |  Expérience générale 
Évaluation :
5

The customer service was awesome! I will definitely use them again!

RODERICK M. 
Évaluation :
1

This was the worst experience I've had with U-Haul. I only needed the truck for 24 hours, and was charged for two days,79,95 plus the insurance. then, realizing I was charged for 2 days, I asked to keep it an extra day and was told that was fine and that the price plus the insurance, plus mileage would be 193 and some change. I ended up being charged 293 dollars for renting this uhaul for two days and going 60 miles. Just an exhorbitant amount of money to rent a truck. Also, they never told me that I had to pay for the dolly and some stupid blankets each day, too and tacked that onto my bill. I never asked for it and was never told that it wasn't included in the truck rental. Really feel scammed by this location, because I've been to a different location and didn't pay nearly this much! What a joke. They won't see my business again. However, everyone there was polite and courteous, though the whole transaction was a mess and cost me 300 dollars when it should have at most cost 150.

Jared N. 
Évaluation :
5

Everything at this location was satisfactory.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston E. 
Évaluation :
5

Amazing service from rent to turn in ! If I could give ten stars I would

jeramie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald p.  |  Premières impressions 
Évaluation :
5

The air conditioning on the truck I rented especially on the drivers side was not blowing out cold air

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

Communicate about drop off box after hours where this is located. A lot of us(customers) had a time locating it. Every location has a different setup. Other than that everything was great. Very friendly staff

LaShon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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