Customer Reviews for U-Haul Moving & Storage of Romeoville

Évaluation :

5

Very good services from start to finish at the new Romeoville location. Everything was clean with the rental truck . Would definitely recommend this service.

Évaluation :

5

The manager was very professional, courteous and understanding. I will rent here again next time. Merci.

Évaluation :

5

Let them know about taking picture of Truck for Returning the truck! Especially if the driver is a different person form the payee. Besides one email.

Évaluation :

5

I did not care for taking a selfie and uploaded it. The attendant took a picture of my license. This should have been sufficient!

Évaluation :

1

The gas tank wouldn't take gas. Gas was spurting back out. There was no truck return place. Everything was a mess from beginning to the end.

Évaluation :

5

Jessica was super sweet and helpful from beginning to end. We ran intro a few timing issues with my move however jessica was able to extend the timeframe with no issues. She has had a great attitude and demeanor and overall this was a pleasant experience during a stressful time.

Évaluation :

5

I was very surprised how quick and easy process was.

Évaluation :

5

This is the second time I rented motorcycle trailer from this location after returning it the first time I let the guy know there's a vibration coming from the trailer starting at about 40 miles per hour this time around exactly the same thing happened. It does not feel unsafe but it does need maintenance

Évaluation :

5

Great people there.

Évaluation :

5

Employees were very nice and help me efficiently. Made the experience quick and easy.

Évaluation :

5

Friendly and helpful associates at the Romeoville location.

Évaluation :

5

Every helpful and professional Look forward to renting again.

Évaluation :

5

The license plate on the trailer expired March of 2022. Over a year and a half expired, I could have been pulled over for that.

Évaluation :

5

Creston and his crew were very helpful from the time I rented my truck until I returned. They have a new store on premises opening soon ( easily accessible)

Évaluation :

5

Staff was awesome.

Évaluation :

4

The tread peeled off of a tire on the trailer I rented, leaving me on the side of the road for 3 hours before roadside assistance arrived.

Évaluation :

4

Would have been nice to know I couldn't leave a car there in advance of picking up the truck. Lost some time having to drive home to get a ride back to pick up the truck.

Évaluation :

2

Trailer shook terribly.

Évaluation :

1

I was given the truck with half a tank and was told just bring it back at half a tank and was charged $22 for refueling

Évaluation :

3

Both Managers on the day I picked up the rental and the day I dropped off the rental were fantastic but unfortunately the truck itself was a nightmare. It happen to rain on the first day of the move and since it started raining while we were in transit we didnt see that The roof had a leak from the front to the back and all of our things were soaked from clothes to furniture to electronics to pictures ect. And after we finally unloaded everything there was so much standing water in the truck that if you froze it you could have skated on it.

Évaluation :

5

Convenient, safe place and customer service is amazing. Fortement recommandé!

Évaluation :

4

Unfortunately the entrance off Weber road is VERY tight and not much room off the street to the gated entrance.

Évaluation :

5

People were great to work with, professional

Évaluation :

5

The two guys that was on duty really work very present. Very knowledgeable and intelligent. Thanks for all the help.

Évaluation :

1

The manager Jessica stole my rental van (yes literally stole) from my house after I extended the rental then lied to the cops in the process when they seen her trying to take it. The van also had thousands of dollars worth of cooking equipment in the trunk. When I stepped outside to return the van I noticed it was missing. I then called up to the Romeoville location where I rented from and asked if they took the van and she said no. It wasn't until I got up there and said that I spoke to the cops and they said the van was there, is when she finally admitted to having it. Very shady stuff going on at that location

Évaluation :

5

More of the same.

Évaluation :

4

See pick-up location notes.

Évaluation :

1

The wheel bearing and suspension are so bad on this vehicle it feels like it's going to tear off.

Évaluation :

5

The first van the employee directed me to was not working properly. We could not get the key to turn over because the steering wheel would not budge. He promptly found me another van and all went well with the rental after that. Both of the young men with whom I interacted on Friday morning, June 9 and Saturday morning, June 10, were polite, smart, informed, well dressed and very "customer care focused". - well done U-Haul. I wish I knew their names so you could properly thank them on my behalf.

Évaluation :

5

Good as far as I concerned

Évaluation :

4

The agent that checked me out, she was not professional. After keeping me standing out for about 20min to about 30mins wait at the gate only to come and tell me have a good day. That was so disrespectful I believe. And never care of apologize for what went on. Could not even give me her name, when I asked. Thank Wesley Lankah

Évaluation :

1

Mala imformasion ,mala atension,beiculo sin combustible,beiculo estasionado en difisil lugar sacarlo,no remboso en el combustible no usado,difisi haseso para recojer el behiculo,todo mal

Évaluation :

5

Remember our senior citizens. I feel the world has forgot about our seniors, all seniors don't work the computer, all seniors don't have caring family that can help. I noticed if you don't do the return yourself online it's a fee. I'm speaking for those senior's that the world has forgotten. I'm good....I was very happy with my first experience with U-Haul. I don't remember the young man at the desk, but he was a 10+, very polite.very good customer service skills

Évaluation :

5

I was charged for 10 miles and I only drove five miles

Évaluation :

4

I was charged $75 for a hour late because I couldn't get my furniture in my apartment I'm on my own so it was difficult and charged me $7 for a dolly that was never put in the truck like come on that's ridiculous not a happy person

Évaluation :

5

Nice and professional guy was very helpful.

Évaluation :

1

Make sure your gas gauge is working so the next customer is not wrongfully charged. Customer service needs improvement as well.

Évaluation :

5

The guy at the front desk was very helpful, professional answered all the questions! Shout out to him

Évaluation :

5

This was not an issue for me because I am familiar with the area however I could see it being a minor cause of frustration for someone unfamiliar. I would suggest advising customers that they can not gain entry to this location going south on Weber rd. You must enter on the right side going North on Weber just past Renwick rd.

Évaluation :

5

The whole process was very easy!

Évaluation :

5

The process was made clear and simple

Évaluation :

5

Customer service was a A+!!!!!

Évaluation :

5

Always pleasant employees

Évaluation :

5

Very friendly and easy to use

Évaluation :

5

Very easy to deal with. The person who assisted me was knowledgeable and trained well to make the whole process seamless. I would recommend to this place again.

Évaluation :

5

No complaints, friendly service

Évaluation :

5

My assigned location was a gas station. The clerk alerted me that the network had issues and I should just give him my keys and he'll process the return the following day. All in all, I didn't feel comfortable without getting a receipt so I headed to this location and service was prompt and friendly, a much better experience!

Évaluation :

5

Good place for your moving needs. You won't be disappointed. The workers are really nice.

Évaluation :

5

Everything was great. Great to deal with a real person

Évaluation :

3

Had a reservation for a trailer. Taillight not working so I couldn't take trailer. Had to settle for a smaller trailer thus double the work. U guys don't fix easy things like this on site? Manager said no

Évaluation :

4

I had to wait a little while at the front desk when I picked up the truck but it wasn't too long.

Évaluation :

5

Friendly and knowledgeable people working there

Évaluation :

3

Initial order was canceled without notice and no other trucks were available at this location. Cancelation email for prior reservation was not sent out until 2 1/2 hours after trucks were already picked up

Évaluation :

5

The online truck pick up does not work very well but the customer service rep at the desk was excellent

Évaluation :

4

I was told there would be a free lock left in the unit so I didnt bring one. Unfortunately there was no lock And I was forced to go home and get one, leaving my full unit unlocked with my belongings for almost an hour.

Évaluation :

5

Staff was completely helpful & they made the rental process run smoothly & efficiently!

Évaluation :

3

Non

Évaluation :

3

Most of the times that we came to access our storage unit, there were rental trucks blocking access. The staff was always helpful in moving them out of the way, but was still an inconvenience.

Évaluation :

2

They told me my payment was 130 dollars a month but when they got my things in ther the bill went to 170 a month then $179,95 I was stuck just wanting you to know how I was treated

Évaluation :

5

Everyone was curtious and helpful highly recommended it

Évaluation :

1

I closed my storage and now they say I owe over a thousand dollars and I got my stuff out last October what is wrong with them I’m really upset about this

Évaluation :

4

Office was super helpful but Uhaul policy is not fair and punishes early move outs. I will not use Uhaul storage again. I will use a storage facility that prorates it's fees.

Évaluation :

3

When exiting my storage space I needed 3 additional days past my billing cycle to occupy the space before my move. Unfortunately I came to find out that Uhaul will not prorate you storage space but they will charge another month of rent no exceptions. When speaking with the manager her response was it was company policy there was nothing she could do. I paid the additional month's rent but This caused uhaul to lose my business when needing to rent a long term storage space after moving into my new home.

Évaluation :

1

Units do not have alarms which is why I moved out. I paid for an armed unit and got ripped off for 3 months. The door sensor is installed but not wired up to anything. I told the store manager this when I first noticed it and nothing was done. She told me the units don't have to be individually alarmed because they have cameras. No need to ever use the key card to go in or out of the facility because one, the cards don't arm or unarm anything because the sensor is not hooked up, and two, the front gate is always open. I also told my concern about the front gate to the store manager and nothing was done about this either. I rented a truck for 7 am and no one showed up to open the store until almost 7:30. Then, the truck had ABSOLUTLY NO gas in it. I had to put gas in it before I could even drive it anywhere. I opened a ticket with customer service 2 months ago about these issues and nothing was done so I moved out. I wont be using U-Haul anymore.

Évaluation :

4

Great works really pays off keep up the good work

Évaluation :

5

Staff was very helpful

Évaluation :

3

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

Évaluation :

5

Personnel amical

Évaluation :

5

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

Évaluation :

4

I would have liked the security gate to be able to close after business hours.

Évaluation :

4

If you can do 24/7 access

Évaluation :

5

Does the front gate ever close?

Évaluation :

5

Would like too see more carts available for use.

Évaluation :

1

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Évaluation :

5

Staff was always very friendly and helpful!

Évaluation :

5

Thanks guys. You all were nice and helpful from beginning to end. Best!!

Évaluation :

4

Our storage space was clean and ready for us. All personnel were friendly and helpful.

Évaluation :

5

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

Évaluation :

5

Great experience!

Évaluation :

1

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90 % percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Évaluation :

1

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Évaluation :

2

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Évaluation :

5

Jessica was extremely helpful. Made the whole process very easy.

Évaluation :

5

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Évaluation :

5

Staff went over and beyond to assist me.

Évaluation :

2

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Évaluation :

5

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Merci!

Évaluation :

3

It was so hard to get a hold of anyone at this location.

Évaluation :

5

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

Évaluation :

3

U haul truck should have been cleaned in the back needed sweeping

Évaluation :

1

17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Évaluation :

1

This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Évaluation :

1

Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn't processes that in my account, so they changed my gate access code and wouldn't let me in. i would NEVER recommend this uhaul.

Évaluation :

4

Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

Évaluation :

5

Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

Évaluation :

5

The property manager is very professional, friendly, polite and just delightful.

Évaluation :

5

The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

Évaluation :

5

All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

Évaluation :

5

Excellent customer service

Évaluation :

5

I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Merci

Évaluation :

4

Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

Évaluation :

5

All was done well.

Évaluation :

4

I just thought that if you cleaned out the locker before the due date you would get the balance back

Évaluation :

5

Very helpful staff 👍

Évaluation :

1

I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Évaluation :

3

Thanks for the service and help.

Évaluation :

5

Service was very good answered all my questions very pleasant people at the desk Thanks

Évaluation :

5

Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 

Évaluation :

5

Excellent service

Évaluation :

2

Very slow response from the people working the desk.

Évaluation :

1

Bad management n service I won't rent there again sorry

Évaluation :

5

Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Évaluation :

4

Front desk person was courteous and helpful but could probably use more help.

Évaluation :

5

Rafael was very nice and it didn't take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

Évaluation :

5

Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

Évaluation :

5

Muy buen servicio y el personal muy amable

Évaluation :