Customer Reviews for U-Haul Moving & Storage of Romeoville

600 évaluations

645 S Weber Rd   Romeoville, IL 60446

(815) 905-9101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(815) 905-9101

645 S Weber Rd
Romeoville, IL 60446

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I would have liked the security gate to be able to close after business hours.

Vincent C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

If you can do 24/7 access

WESLEY L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmela C.  |  Expérience générale 
Évaluation :
3

The truck had a bad smell on inside. It looked clean on the inside. I would have taken the truck back but it was after hours and the office had closed for the day.

ELAINE O. 
Évaluation :
4

really can't complain on anything here,things take time for setting up .

DAVID S. 
Évaluation :
5

Does the front gate ever close?

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee M. 
Évaluation :
3

You over charged me

Robbie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah W.  |  Expérience générale 
Évaluation :
5

Chemical being used to disinfect the cab causes the floor mat to be very slippery. Remained that way for entire trip. Could be seen to be a safety issue.

TRACY B. 
Évaluation :
2

I was over charged I don't see how you can get away with that i only went nine miles round trip and I was charged 75 dollars

ROBBIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Professional and courteous staff

Arthur P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
1

Just not a good experience the agent took more funds out of my account than disclosed. I asked her THREE times Will the 100 dollars I saw on the screen be held on my account three times she said no! But guess what they took it out anyway as we had a church event that needed all our funds.. I was so disappointed I hope not to have to use this location again when I spoke to the manager he made me feel like it was my fault I was furious with that kind of customer service

ANDRE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Had to have truck for next day at 7am....prompt attendant on duty, in and out within 10 min. Perfect

Alex M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danele G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CESAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mose K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAOL J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

all good- Thank you

Kevin K. 
Évaluation :
5

Issues with site & confirmation of pick up time. I contacted the # provided, some with a representative & advised I'd be 30 minutes past my original pick up time. She stated that was no problem & made the change in the system. When I arrived my truck had been given away.

Traci S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA G. 
Évaluation :
3

We were under the impression we would be dropping our U-Haul truck at the same location we had rented it from. I had left both of my numbers with U-Haul, however they only called the house phone and not my cell number of which we weren't home to get that message until we got home of which was a different drop off location then what I was told when we picked up the U-Haul. That was a bit confusing and the facility was open but door locked and it took over 5 or 6 minutes to get the agent to unlock the door.

Harriett N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

Great place and wonderful kind employees

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
5

Would like too see more carts available for use.

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
1

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Joneph P.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!

matt s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold M. 
Évaluation :
5

The air did not work on the truck we rented

Joseph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAOL J.  |  Premières impressions 
Évaluation :
3

Opening the store on time.

Yolanda R. 
Évaluation :
5

Matt was courteous and helpful.

Ira S. 
Évaluation :
5

One words . I really appreciated their service

Peter S. 
Évaluation :
5

Matt did an incredible job with my order. He was very personable. His bedside manner was something rare that you don't see often with this type of customer service. Thanks a 1000 Matt!!!!

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEPHETERI P. 
Évaluation :
5

Check out process was a breeze!

Kelly D. 
Évaluation :
4

Asked to reserve an appliance dolly with my truck ,they said no problem....when I picked up my truck they did not have it...it made my move more difficult + time consuming.

Joseph J. 
Évaluation :
2

This is a general complaint about my experience with U-Haul. I reserved a 10 X 10 truck at a location (United Self Storage 21005 Division Street, Crest Hill, Illinois 60403) July 27, 2021 for use on August 1, 2021. U-Haul switched me to a location in the city of Romeoville which was farther away. I called U-Haul customer service and explained I didn't want the truck in Romeoville; I wanted the one in Crest Hill. That was an exercise in futility. I went to Romeoville location three days prior to my move and they assured me.there would be no problem. Sunday morning, August 1, I go to pick up my truck and there was not one available for me. Needless to say I was furious. They had an open trailer available and I luckily had a hitch on my vehicle. So I was able to move my mother's belongings although it took about two hours longer because of the extra trips we had to make. What can U-Haul do to make this right? Brent Bloxsom bloxee@gmail 810.938.8505

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clintistine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
1

I got a 10 feet truck. When I got to ny location I realized that the truck was too small to fit all of my stuff so I came right back to get a bugger truck, a 20 feet truck. I only had the truck for 40min and I only did 3-4 miles roughly. I still added gas to the 10 feeter before I return it to get the bigger truck. When I got to the location I was told I still had to pay for it even though I didnt use it at all and I was going to pay for a bigger truck. When asked to speak to the manager, she was very no sympathetic. She acted liked she really didnt care and that I had to pay because “thats policy”. I was trying to see if there was another option and as I said before she was not even trying to help, it felt as if she just didnt want to do no work. When asked for the customer service number she gave a wrong number. I was waiting for 30 minutes to speak to a representative just to find out it was the wrong number. At the end I had to pay for two trucks even though ones was not even used. It feels that “the policy” its just to take as much money as possible from people.

Lorea G. 
Évaluation :
1

Couldn't find my storage I reserved not helpful at all

Lashonda M. 
Évaluation :
5

Excellent service and trailer was very clean

Philip K. 
Évaluation :
3

The office was not open when I arrived both times after the posted hours. I understand there is only 1 person on site but even something simple like posting a note on the door that someone will be right back, etc. would be very reassuring.

Antoinette L. 
Évaluation :
4

Had to wait for the person in the office to come back from lunch😮 I would think that a big company as U haul would have enough staff so to work while an other person go to lunch.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph d.  |  Premières impressions 
Évaluation :
5

Thanks guys. You all were nice and helpful from beginning to end. Best!!

paul m.  |  Expérience générale 
Évaluation :
1

I arrived at 9am to pick up my 9am scheduled uhaul. Upon arrival no one was present. It was listed that this location opens at 9am on Sunday. A staff member arrived around 9:20. Due to tardiness and the line of customers awaiting the opening of the store we were not fully checked in until almost 10am. When asked what time the store closed we were told 5pm. When we returned around 4:45 pm I was told our key would need to be dropped in the drop box as the staff member had already closed for the day. However when leaving another customer walked in and handed their keys directly to this staff member. I am highly dissatisfied with the service received at this store as I would have appreciated my rented uhaul be looked over and checked in while I was present considering I received my vehicle late due to tardiness and I made sure to return prior to the scheduled closing time.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxann L. 
Évaluation :
1

Forgot my dolly and customer service was horrible!

Kris S. 
Évaluation :
1

When I returned the truck, I had the same amount of gas that was in there as I took a picture of the gauge before I left the lot. They still charged me for 6 gallons of gas on return and I have the proof that I put gas in it first.

Christopher C. 
Évaluation :
5

Truck needs wiper blades badly.

Edward J M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIVER G.  |  Premières impressions 
Évaluation :
3

quick and easy to complete your transactions.

Michael S. 
Évaluation :
5

The guy was knowledgeable, efficient and friendly. He explained everything. The vehicle was in great shape. The cost was reasonable. Everything went well.

Jamian B. 
Évaluation :
3

Will not recommend uhaul.

Thomas L. 
Évaluation :
3

The attendant should inspect the truck with you when renting.

Michael S. 
Évaluation :
3

The only complaint I have is it needed a cord to go from the truck plug to the trailer and the guy said I was supposed to have that and no where need it say I needed it

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
4

Our storage space was clean and ready for us. All personnel were friendly and helpful.

joseph j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia T. 
Évaluation :
5

Excellent service ws in and out in 10 min

Gilberto M. 
Évaluation :
5

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

WILLIAM M.  |  Expérience générale 
Évaluation :
5

Staff at this location is extremely helpful. I read plenty of reviews that indicated this would not be a positive experience. Those were INACCURATE! I have used this location several times this passed month with great service each time. The gentleman working the front was my go to for all questions and he made the experience worthwhile for me. I will be coming back to this location specifically because of the service he provided.

William M. 
Évaluation :
1

I reserved a Uhaul a week in advance and went to pick it up the morning the move and they did not have a truck for us. Service was really rude and made me drive over an hour out of the way to get a different truck with no refund.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
1

I will be forwarding an email to customer service regarding this location and truck soon, to much to comment on in this box.

Cynthia C. 
Évaluation :
5

Great experience!

rebecca b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

Have the truck I ordered at the correct location. Had to drive 45 minutes out of the way only to drive by the ORIGINAL LOCATION AND SEE THE TRUCK WE ORDERED SITTING ON THE PARKING LOT

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The staff is incredibly helpful. I have a location closer to my home, but this staff makes it easy to be a repeat customer.

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole L.  |  Expérience générale 
Évaluation :
5

I did most of the check-in online before coming into the store, so I was in and out quickly. Dropped off key in box as returned just after office closed.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90 % percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Joseph D.  |  Expérience générale 
Évaluation :
4

There was only 1 person working. She was very nice and helpful, but with only one person there was a wait for us and for the people who then showed up after us.

Jose C. 
Évaluation :
3

Self checkin did not work. Had to go inside and attendant said it was because I had flagged the vehicle as having damage. What's the point of asking if there is damage and then not letting me complete the check in? At least let me know that it is because of damage instead of just not proceeding.

Kevin P. 
Évaluation :
5

I also have a storage unit at this location and have had contact with the staff their before. They are always courteous and helpful.

Yvonne M. 
Évaluation :
5

I'm sorry but I can't remember the girls name But she was awesome!!!!!!! She greeted me with a smile 😊 and was so nice to talk to !!!! GREAT CUSTOMER SERVICE!!!!

David F. 
Évaluation :
3

We reserved a 5x8 trailer months in advance to pick up in Alsip, IL (a few blocks from our house). When it came time to actually pick it up, we had to drive to Romeoville, IL (40 miles from our house). We arrived to pick it up and as we are finalizing the paperwork, the rep informs us that someone else at UHaul had just cancelled our reservation and gave the trailer to someone else! She was able to correct it, (she was great!) but the whole experience was pretty disappointing.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Customer service great and the price was great. The truck was dirty but served the purpose.

Marnita C. 
Évaluation :
5

Everything was fine. I would use them again.

Charles B. 
Évaluation :
3

Person didn't show up to open up until 9:20a.m. Cab of truck was dirty, there was actually water inside the door pocket. The dolly in the back didn't have a band seal on it & even though we didn't use the dolly we were charged for it anyways. Have rented many times from Uhaul but not very happy with he service at this location.

Jon E. 
Évaluation :
5

Raphael and Jessica are awesome!! I work in the public sector and the are customer based. ANY time I need assistance they are readily available and go the extra mile! Whoever hired them recognizes the right people for the right job!, Kudos

Ralph M. 
Évaluation :
1

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Eugene B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Everything was good.

David A. 
Évaluation :
3

Everything was good, except that the wait time was a bit long, in order to get vehicle

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

So far I have a great experience very good customer service.

Elfido E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD H.  |  Premières impressions 
Évaluation :
5

Gentleman working at the counter was a tremendous help in deciding between trucks, and has been incredibly helpful every time I have been at this location. I HIGHLY recommend this location.

William M. 
Évaluation :
3

Please see my above comments.

Peter M. 
Évaluation :
1

Employee was 2 hours late opening the office making me an hour late loading my truck. She was very unapologetic and had quite the attitude.

James K. 
Évaluation :
3

Staff was nice, but truck parking is sooooo far away from the street

Gillian T. 
Évaluation :
1

The staff seemed very confused. The door was locked even though they were open…. The staff was reportedly “in the back.” And took 20 minutes to come to the door. Would not recommend this location….

James C. 
Évaluation :
2

Returning the truck was easy enough but the person there was less than helpful and was often dismissive.

Alana D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
2

Doors locked even though location supposed to be open. Person rude

DENNIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
3

The actual cost was double the quote I received. If I were to know the actual cost or closer to the actual cost I would not have booked this.

jahaun M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE S.  |  Expérience générale 
Évaluation :
2

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Daniel H.  |  Premières impressions 
Évaluation :
5

Jessica was extremely helpful. Made the whole process very easy.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Nora L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adewale Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Premières impressions 
Évaluation :
5

Staff went over and beyond to assist me.

Zhane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle m.  |  Expérience générale 
Évaluation :
2

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Jennifer B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN S.  |  Premières impressions 
Évaluation :
5

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Merci!

Brian C.  |  Premières impressions 
Évaluation :
3

It was so hard to get a hold of anyone at this location.

MARYANN C.  |  Expérience générale 
Évaluation :
5

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

ADRIENNE S.  |  Premières impressions 
Évaluation :
3

U haul truck should have been cleaned in the back needed sweeping

Carolyn B.  |  Premières impressions 
Évaluation :
5

Excellent customer service

TIMOTHY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest t.  |  Premières impressions 
Évaluation :
5

All was done well.

Handel M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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