Évaluations des clients U-Haul Moving & Storage of Romeoville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Romeoville

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Christopher C. le

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How about not charging for insurance that we specifically stated we didn't want!! You should try not screwing people over when they have their head turned. I will NEVER use UHaul again

walter E. le

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Keep the young lady Jessica their. Young lady was awesome and made my experience with uhaul a good one. She was very informative and helpful. Me and my wife really appreciated Jessica's help. Uhaul is lucky to have such a great employee, we felt at home. Thanks again.

James K. le

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Service was very good answered all my questions very pleasant people at the desk Thanks

Shequella D. le

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Both drop off and pick was very helpful and informative

Milette H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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The truck was given to me with a bald tire. When I told the employee at U-Haul he said they don't do that I would need to call roadside assistance if anything happens. The tire blew out going through the mountains in West Virginia in a very dangerous area putting mine and my wife's life at risk. When we called and spoke to Jessica she showed absolutely no concern and accepted no responsibility for the company. What a terribly disappointing experience. I would never recommend U-Haul to anyone.

Joseph D. le

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they said copiters were down and no parking space for even the truck ann my ride home

Yolanda R. le

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Le client n'a pas laissé de commentaire.

Tina W. le

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Le client n'a pas laissé de commentaire.

Donald D. le

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I used the truck for 3-hours and traveled 1-mile. I was told to fill the tank when I turned it in. When I got in the truck I noticed that it only had a quarter of a tank. So I went in the office and told the man about the level of gas. He said OK and didn't trouble himself to come out to check it. When I brought the truck back, he seemed unhappy that I wanted a receipt. and took for ever to check me out. He had very poor Attitude.

Willa W. le

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Not sure about recommending to someone else. The location was OK. However, on the website it encouraged clients to pre-register and save time. But on arrival, they were not really prepared for me. That was ok but on the receipt they charged me a rate of .99 per mile when on the website, it clearly stated that a 10' truck was $19.95 plus $.99 per mile times actual mileage. This was not my first time using U-Haul so I clearly expected better service.

Bryan H. le

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Le client n'a pas laissé de commentaire.

Maria P. le

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VERY POOR CUSTOMER SERVICE. VERY SLOW SERVICE. SHE WAS NOT KNOWLEDGEABLE ABOUT THE TRUCK AND SHE MARKED THE GAS LEVEL ON THE TRUCK I RENTED INCORRECTLY, SHE MARKED IT HIGHER THAN WHAT WAS ACTUALLY THERE.

MIchael K. le

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Le client n'a pas laissé de commentaire.

Alan L. le

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Le client n'a pas laissé de commentaire.

Stanislaw B. le

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Friendly and good service

Mariana B. le

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Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 🙏🙏

Aaron S. le

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I am currently being charged for an item that I never received. A dolly that I requested and needed badly! I spoke to customer service (Abbey) she said she would remove the charge and did not. Terrible service

Mariana B. le

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Thank you to Rafael that made it so easy n fast to get the truck so Me and my daughters move in our new house . Thank you so much .

TIMOTHY R. le

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Excellent service

Fabio G. le

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Le client n'a pas laissé de commentaire.

Joseph P. le

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You guys have some stellar employees there helpful from the front to the back for the beginning to the end. I rate this 5 stars because there are no more stars to give.

Charlotte mae G. le

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Le client n'a pas laissé de commentaire.

Eris S. le

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More items for sale at this location. I had to go to AutoZone to buy a 2 inch ball.

Demetrio O. le

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Raphael great guy

Kathy S. le

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Le client n'a pas laissé de commentaire.

Eumir A. le

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The staff was very friendly and helpful.

Dan H. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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just wanted the trailer to be at the location that i reserved due to proximity to home.

Christopher D. le

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Le client n'a pas laissé de commentaire.

Arturo C. le

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Le client n'a pas laissé de commentaire.

Wladyslaw J. le

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Le client n'a pas laissé de commentaire.

Jon R. le

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First member was unhelpful and could not understand why I was dropping off here even though I had a text indicating to do so. Not knowing what to do, he sat there with a puzzled look while the second member finished with another customer. Second member wanted to charge me for a broken tag on key chain. He could not figure out how to do so and called supervisor who indicated no charge should be applied. He was quite rude and very short.

Janet K. le

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I was very pleased with my experience. The workers were very pleasant and social and understood my needs.

Anna J. le

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Le client n'a pas laissé de commentaire.

Gerald P. le

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Very slow response from the people working the desk.

RAMIRO L. le

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Bad management n service I won't rent there again sorry

Ron N. le

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Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Gerald P. le

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Front desk person was courteous and helpful but could probably use more help.

Mariana B. le

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Rafael was very nice and it didn’t take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

mario d. le

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Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

Daniel S. le

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Muy buen servicio y el personal muy amable

Alphonso B. le

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Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Tina P. le

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When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Stephen B. le

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Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

jennifer j c. le

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The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

Lynda G. le

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thomas m. le

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I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

joseph b. le

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In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

Nina Marie L. le

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Your office team & staff did an excellent job! We will definitely use you again!

thomas m. le

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The employee were helpful and accommodating. Nice folks.

Christopher b. le

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Good service. Helpful.

Guillermo S. le

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The transaction went very smoothly and the customer service was excellent.

claudia e. le

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N?A

Kaitlyn M. le

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I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.

Yolanda V. le

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Very helpful. I forgot something in the storage room and Melissa held it for me in the office.