Customer Reviews for U-Haul Moving & Storage of Romeoville

739 évaluations

645 S Weber Rd   Romeoville, IL 60446

(815) 905-9101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(815) 905-9101

645 S Weber Rd
Romeoville, IL 60446

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

There was no wiring harness to connect the trailer to my vehicle. I had to go to auto zone to purchase a 4 prong adapter to circle. Then the wire coming from the trailer didn't even reach the end of the trailer. The location didn't even had a socket set to give more slack to the wire because of the clip holding the wire to the frame so I had to run back over to auto zone to purchase a socket set. Over all it took me 1 hour and 15 minutes from the time i checked in to the time I left the location which is ridiculous.

Kevin T. 
Évaluation :
1

Trailer was missing pin that holds tailgate. Overall hostile experience from staff. Never renting from u haul again.

Samuel J. 
Évaluation :
5

No complaints

BRYAN B. 
Évaluation :
5

Truck and supplies were clean and available at the scheduled time, great service

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Parking too small

Janet I. 
Évaluation :
5

Everyone was curtious and helpful highly recommended it

ANSELMO M.  |  Expérience générale 
Évaluation :
5

Thanks Tony!

YESIKA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jack L. 
Évaluation :
5

Customer service was polite and professional. I reserved online, which made the process smooth and seamless. I was taken care of quickly and efficiently. The truck was clean and drove well. It also had a full tank of fuel which was great! My bill was accurate and complete. I would definitely rent from this location again.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Z. 
Évaluation :
5

The young man who waited on us was very helpful; he went out of his way to get us on the road safe and secure.

Kathleen H. 
Évaluation :
1

I closed my storage and now they say I owe over a thousand dollars and I got my stuff out last October what is wrong with them I’m really upset about this

tracy w.  |  Expérience générale 
Évaluation :
5

Keep up the good work.

Edgar V. 
Évaluation :
5

I would go back to this location again.

arnold B. 
Évaluation :
4

Office was super helpful but Uhaul policy is not fair and punishes early move outs. I will not use Uhaul storage again. I will use a storage facility that prorates it's fees.

Dina A.  |  Expérience générale 
Évaluation :
3

About 1,5 years ago we came to this location and left with so many complaints that the owner of this location reached out to apologize. This time around, I can see the facility took on some upgrades and the employee working was a very pleasant man unlike the last. The place could still use a lot of cleaning on the walls and air vents as they are literally black, but I will admit they have made great strides.

Joshua K. 
Évaluation :
1

Tried to use a coupon from U-Haul. For $20 off. Tried so many times . Said we have to call 800# to get $20 off. Don't understand why the just couldn't do it manually?

thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia B. 
Évaluation :
5

Great guy at the counter

Robert D. 
Évaluation :
5

Gr8 service awesome

robbin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pia H. 
Évaluation :
5

Great service beginning to end!

Debra W. 
Évaluation :
3

Be proactive when you don't have the equipement that was reserved and confirmed.

Chad C. 
Évaluation :
4

Slow to get the truck waited 25 minutes only one worker and same for bringing truck back with 3 workers one worked whole other 2 weren't doing anything

Abel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
4

Excellent service

scott A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onkar S. 
Évaluation :
4

The person that helped us was awesome. He was able to answer our questions and get us out the door quickly. The truck was clean, but it definitely could have used an air freshener or something. Might be a nice touch to add one after a rental. Driving 20 hours could have been a little fresher.

Emmett L. 
Évaluation :
2

Truck needs to be repaired. Weather stripping falling off. Had to slam doors to get to close. Office personnel was helpful and profesional

Brian C. 
Évaluation :
5

Rep was very nice.

Gabrielle B. 
Évaluation :
1

We reserved a trailer a week prior to pick up. When we arrived the trailer that was reserved for us was broken. We were unable to lower the trailer and the latches on the ramp were also broken. They would not allow us to take another one in the same size. We were on a deadline and needed a trailer that day. Other locations near by did not have the size we needed. The woman and man we dealt with were very rude. They zip tied a bolt to the chain so the ramp would not drop while driving. Since we could not fully load the trailer due to fear of the zip ties breaking we had no choice but to make multiple trips for what we were picking up and was forced to rent the trailer until the following day. We were told if this happened we would only be charged an additional $20 but of course when the time came that was not the case. Definitely will not return to that location and will probably look for a different trailer company in general for next time.

Chris C. 
Évaluation :
4

The air conditioning working well. Wouldn't blow out the vents, only the defrost vent.

Jimmy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adithya G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talal A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elena B. 
Évaluation :
1

Scheduled pickup was 8 AM. Waited 45 minutes for person to return from personal trip to receive trailer.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
1

I'm 69 years old and had to lift the trailer onto the hitch alone. Nobody from the Francise helped.

Dan B. 
Évaluation :
3

They can hook up dolly for me

sergio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRY K. 
Évaluation :
5

Our experience was excellent. Continue with the excellent customer service provided.

Rosemary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM C. 
Évaluation :
2

Counter staff was polite. Equipment was clean.. There was NO help hooking up the trailer. There was no Jack or lift assist getting the trailer onto the hitch. I would not use this facility or a Uhaul trailer again without a Jack or lifting device

David H. 
Évaluation :
5

Good price ,and perfect location..

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Continue to be the best to keep your customers feeling secure and comfortable and trusting in your service. Merci

Adriene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

I was overcharged $161 I'm tired of using uhual.

Nefetari P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen R. 
Évaluation :
2

When I arrived to pick up the truck there was no one at the front desk I waited 20 mins. When I returned the truck I was told I'd be emailed a receipt. I had to call them 6 hrs later for it. I had to call them back again because I was charged for 2 days when I only had it for 1.

Iman C. 
Évaluation :
5

The lady working was awesome wile also training someone. 🤗

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco J. 
Évaluation :
4

I did enjoy the service equipment was good for the purpose

WESLEY L. 
Évaluation :
3

Don't accuse people of stealing your truck. Than threaten to call the police. They charged us an extra 40$ & didn't say why. So we demanded a refund they are giving us a refund but never even told us why they charged us for it. Will never go back to this romeoville location. Uhaul is fantastic never had an issue until now.

Donna D. 
Évaluation :
1

I was charged double for a rental that was less than 24 hours

David A. 
Évaluation :
5

Van had a low tire warning. Vehicle should be checked before releasing to another customer.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
3

When exiting my storage space I needed 3 additional days past my billing cycle to occupy the space before my move. Unfortunately I came to find out that Uhaul will not prorate you storage space but they will charge another month of rent no exceptions. When speaking with the manager her response was it was company policy there was nothing she could do. I paid the additional month's rent but This caused uhaul to lose my business when needing to rent a long term storage space after moving into my new home.

Marc R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

The employee I dealt with were great. The location was clean and professional in appearance. The truck .. not so much. The seals on the truck doors were missing; allowing cold air to flow right through and making travel loud. The radio didn't work. And I'm not sure if all the trucks are like this but this one didn't have cruise? - Not a huge deal with the cruise but I just thought that was weird.

steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodolfo M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
1

Units do not have alarms which is why I moved out. I paid for an armed unit and got ripped off for 3 months. The door sensor is installed but not wired up to anything. I told the store manager this when I first noticed it and nothing was done. She told me the units don't have to be individually alarmed because they have cameras. No need to ever use the key card to go in or out of the facility because one, the cards don't arm or unarm anything because the sensor is not hooked up, and two, the front gate is always open. I also told my concern about the front gate to the store manager and nothing was done about this either. I rented a truck for 7 am and no one showed up to open the store until almost 7:30. Then, the truck had ABSOLUTLY NO gas in it. I had to put gas in it before I could even drive it anywhere. I opened a ticket with customer service 2 months ago about these issues and nothing was done so I moved out. I wont be using U-Haul anymore.

Eric J.  |  Expérience générale 
Évaluation :
5

Employees were polite and professional!

Joyce D. 
Évaluation :
4

Rien

tommie K. 
Évaluation :
5

I did not get a copy of my receipt

Lucie K. 
Évaluation :
4

Great works really pays off keep up the good work

Diomedes Francicso M.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Rodolfo M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernestina C. 
Évaluation :
5

Even though we did mobile check in, the employees were there to help when we needed it.

JoAnne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane W. 
Évaluation :
1

1) I was quoted one rate, and charged a much higher rate. By the same person. Although he knew I was renting it on Sunday, he changed the rate when I went to pick it up. 2) I drove it 24 miles, and it took over 8 gallons of gas to fill it. When I commented on that, the man said, it must need a tune-up. Noiw, I've rented several trucks and trailers from U-haul, and never had this kind of 'COST'. Even other U-Haul trucks I've used going from State to state, didn't get that gas milage. And everywhere else, in Kentucky, Indiana and in Illinois, the service had been excellent.

stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
1

Overcharged me for mileage I did not complete and pretty rude when I inquired about it

Larry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keion A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edis M. 
Évaluation :
5

Everything went very smoothly. My only suggestion is to tell people where to park the truck when bringing it back. I tried to call but there was a 15 minute wait for them to answer. So I parked up front & ran in to find out where to bring it.

Lynn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

After box truck towed refused to give us another truck. Directed up to another U-haul location that charged up $610 to rent another truck! Very rude

KRISTIE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

The guy at the front desk did an excellent job at helping me out.

Jose R. 
Évaluation :
1

Huge Rodent problem!! Beware!!

Christian N. 
Évaluation :
5

Staff was very helpful

james v.  |  Expérience générale 
Évaluation :
3

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

DAWN/JAKE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXIE H.  |  Expérience générale 
Évaluation :
5

Personnel amical

dinora a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D.  |  Expérience générale 
Évaluation :
5

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james v.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
4

I would have liked the security gate to be able to close after business hours.

Vincent C.  |  Expérience générale 
Évaluation :
4

If you can do 24/7 access

WESLEY L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmela C.  |  Expérience générale 
Évaluation :
5

Does the front gate ever close?

James M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAOL J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K.  |  Premières impressions 
Évaluation :
5

Would like too see more carts available for use.

Edward R.  |  Premières impressions 
Évaluation :
1

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Joneph P.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!

matt s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAOL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clintistine M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph d.  |  Premières impressions 
Évaluation :
5

Thanks guys. You all were nice and helpful from beginning to end. Best!!

paul m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIVER G.  |  Premières impressions 
Évaluation :
4

Our storage space was clean and ready for us. All personnel were friendly and helpful.

joseph j.  |  Premières impressions 
Évaluation :
5

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

WILLIAM M.  |  Expérience générale 
Évaluation :
5

Great experience!

rebecca b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole L.  |  Expérience générale 
Évaluation :
1

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90 % percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Joseph D.  |  Expérience générale 
Évaluation :
1

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Eugene B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE S.  |  Expérience générale 
Évaluation :
2

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Daniel H.  |  Premières impressions 
Évaluation :
5

Jessica was extremely helpful. Made the whole process very easy.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Nora L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adewale Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Premières impressions 
Évaluation :
5

Staff went over and beyond to assist me.

Zhane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle m.  |  Expérience générale 
Évaluation :
2

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Jennifer B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN S.  |  Premières impressions 
Évaluation :
5

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Merci!

Brian C.  |  Premières impressions 
Évaluation :
3

It was so hard to get a hold of anyone at this location.

MARYANN C.  |  Expérience générale 
Évaluation :
5

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

ADRIENNE S.  |  Premières impressions 
Évaluation :
3

U haul truck should have been cleaned in the back needed sweeping

Carolyn B.  |  Premières impressions 
Évaluation :
1

17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Dominic F.  |  Premières impressions 
Évaluation :
1

This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Donna T.  |  Expérience générale 
Évaluation :
1

Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn't processes that in my account, so they changed my gate access code and wouldn't let me in. i would NEVER recommend this uhaul.

Tina P.  |  Expérience générale 
Évaluation :
4

Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

John T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maurice g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine M.  |  Premières impressions 
Évaluation :
5

Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

Rocio R.  |  Premières impressions 
Évaluation :
5

The property manager is very professional, friendly, polite and just delightful.

Lakeisha F.  |  Expérience générale 
Évaluation :
5

The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

Lakeisha F.  |  Premières impressions 
Évaluation :
5

All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

Daniel V.  |  Expérience générale 
Évaluation :
5

Excellent customer service

TIMOTHY R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latisha R.  |  Expérience générale 
Évaluation :
5

I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Merci

B J B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Delano G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest t.  |  Premières impressions 
Évaluation :
4

Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

christian p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Premières impressions 
Évaluation :
5

All was done well.

Handel M.  |  Premières impressions 
Évaluation :
4

I just thought that if you cleaned out the locker before the due date you would get the balance back

Ronald N.  |  Expérience générale 
Évaluation :
5

Very helpful staff 👍

Clarke F.  |  Premières impressions 
Évaluation :
1

I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Wynter C.  |  Expérience générale 
Évaluation :
3

Thanks for the service and help.

Christiaan B.  |  Expérience générale 
Évaluation :
5

Service was very good answered all my questions very pleasant people at the desk Thanks

James K.  |  Premières impressions 
Évaluation :
5

Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 

Mariana B.  |  Expérience générale 
Évaluation :
5

Excellent service

TIMOTHY R.  |  Premières impressions 
Évaluation :
2

Very slow response from the people working the desk.

Gerald P.  |  Expérience générale 
Évaluation :
1

Bad management n service I won't rent there again sorry

RAMIRO L.  |  Expérience générale 
Évaluation :
5

Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Ron N.  |  Premières impressions 
Évaluation :
4

Front desk person was courteous and helpful but could probably use more help.

Gerald P.  |  Premières impressions 
Évaluation :
5

Rafael was very nice and it didn't take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

Mariana B.  |  Premières impressions 
Évaluation :
5

Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

mario d.  |  Premières impressions 
Évaluation :
5

Muy buen servicio y el personal muy amable

Daniel S.  |  Premières impressions 
Évaluation :
4

Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Alphonso B.  |  Premières impressions 
Évaluation :
2

When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Tina P.  |  Expérience générale 
Évaluation :
1

Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

Stephen B.  |  Expérience générale 
Évaluation :
5

The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

jennifer j c.  |  Premières impressions 
Évaluation :
4

.

Lynda G.  |  Réservation 
Évaluation :
4

I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

thomas m.  |  Expérience générale 
Évaluation :
2

In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

joseph b.  |  Expérience générale 
Évaluation :
5

Your office team & staff did an excellent job! We will definitely use you again!

Nina Marie L.  |  Réservation 
Évaluation :
4

The employee were helpful and accommodating. Nice folks.

thomas m.  |  Réservation 
Évaluation :
5

Good service. Helpful.

Christopher b.  |  Réservation 
Évaluation :
5

The transaction went very smoothly and the customer service was excellent.

Guillermo S.  |  Réservation 
Évaluation :
5

N?A

claudia e.  |  Expérience générale 
Évaluation :
5

I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.

Kaitlyn M.  |  Expérience générale 
Évaluation :
5

Very helpful. I forgot something in the storage room and Melissa held it for me in the office.

Yolanda V.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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