Le client n'a pas laissé de commentaire.Edward T.
Customer Reviews for U-Haul Moving & Storage of Rose City
Pour nous contacter
Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Took pics completed drop off procedureâ€¦..mic dropWilliam L.
Le client n'a pas laissé de commentaire.MARTIN G.
Le client n'a pas laissé de commentaire.Sophia C. | Expérience générale
They kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!Erin P. | Premières impressions
James was top notch and he really went above and beyond helping us to replace a fuse so that everything was up to standard and we were good to go !!!!! He really impressed us with his willingness to go the extra mile !!!!Carol S.
Mr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.Lakesha J. | Premières impressions
Le client n'a pas laissé de commentaire.Richard H.
Folks at checkin were great, Jimmy and Yukenka(?) Owner at return was great. Great people. Will come back even though its further than others from my house.Quinn C.
My first time ever having to get a storage!!! My go to place hands down!!!Lakreshia T. | Expérience générale
Jimmy was hands down the most informative, thoughtful, customer oriented person I have encountered at a UHaul location. He made sure I had exactly what I needed and not once did he try to over sell me anything.Derek S.
The your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.Cheryl W. | Expérience générale
Le client n'a pas laissé de commentaire.Charles O.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
From secondary driverAnita W.
Professional store front, friendly folks.Curt L.
The first time I made a reservation with hitch world and the key wasn't where it was suppose to be so these guys really helped me outMark G.
Le client n'a pas laissé de commentaire.ARVIND P.
Le client n'a pas laissé de commentaire.SHERRY G.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Knetoya R.
Le client n'a pas laissé de commentaire.Wardrual P.
Very ridiculousBlake G.
Nothing on my end. I was happyLEAH O.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Foresta N.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.Clinton K.
When I dropped off the trailer, I asked the guy for proof that I drop off the trailer and he seemed bother. So then he told me , he will have eto take me to the office to get one. Then I started to provide him with my info just in case he needed to find me in the system and he gave me an attitude saying that he got it. Then he printed the receipt and he turn to the side to look at his phone and gave me the receipt. I say thank you so much and he didnt say a word as he was more interested in his phone. He didn't even look at me. It looked like he was really mad because I asked for a receipt. I honestly think that this place had the worst customer service I have seen.GIOVANNI F G.
Le client n'a pas laissé de commentaire.Elizabeth S.
BIG operation going on here, and very well maintained. Some of the friendliest and knowledgeable Uhaul employees I've worked with, if not THE Friendliest. John and James made my day easy. This is the uhaul I'm going to from now on.Zane H.
The people at this location were fine. However, to get to them took a ridiculous process of going to the website, entering lots of info, ordering what I wanted, then being told it wasn't available only after I ordered, then calling in, then being directed to a prior UHaul location, which didn't have the trailer I wanted or the trailer I ordered, but one in between with no ramp, then more phone calls to get me this location, which had this trailer. This trailer was an absurdly heavy 1240 trailer that fits one motorcycle, compared to my 400lb trailer that carries two bikes. My car really struggled to pull this absurdity, though it does fine with two bikes on my trailer. I wanted a trailer, not an Abrams tank. Even the motorcycle trailer I first wanted is over 800lb. The weight and lack of space on the trailer made the trip decidedly worse.BRIAN H.
The trailer I reserved 5 days before was not there.Paul G.
James is awesome!!!Deverre B.
Love Mr.John and his team so friendlyChataka W.
Le client n'a pas laissé de commentaire.Neil S.
Le client n'a pas laissé de commentaire.JUAN L.
The location was easy to find and get into. However, I wish that the after-hours drop was more clearly marked and had corresponding directions to what is seen online. Calling the number on the door was great, and the nice man helped us, so all was good! Small thing, but the area needs to be a little bit more well-lit and accessible for after hours pick up (so you don't have to park in a somewhat dark area, then step down a huge step in order to get to the drop box). It was fine for us, but It might feel different if you were by yourself or waiting for a ride pick up.Sarah J.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.BRADLEY M.
Office staff was super friendly, and explained everything to expect. Windshield was filthy inside and out. Had to spend 15 min. cleaning it before starting out. Engine was sluggish, even on small hills. 26 000 odometer miles might mean a tuneup is due, or maybe retire this van? Air conditioner was the greatest. 96 degrees outside; perfect inside the cab.Wendell H.
Put a dolly in the truck when moving a washing machine and dryerSANDRA D.
Very friendly staff.Perry H.
Le client n'a pas laissé de commentaire.John A.
Even though I thought the Location was closed he came right out to assist me. Very nice young man. Thank you for being there and assisting me.Kimberly W.
The whole thing was screwed up I wanted a 6x12 utility trailer I had reserved but there wasn't one in Tyler Texas area to pick up. I've used uhaul for 40 years and never had a problem like this!!!!WILLIAM B.
Le client n'a pas laissé de commentaire.daniel G.
Your employees were fantastic. Our truck got a flat and that was very inconvenient but that was nobody's fault. Thank you for all that you did and we will come backyonna Y.
I always like coming to this location. It's close to me and they always have what I need. The people who work there are great!Vicki G.
Le client n'a pas laissé de commentaire.JAVIER T.
The customer service was poor. Long wait times. Unorganized.Jeb R.
Le client n'a pas laissé de commentaire.BRIAN M.
There was only one person at the location when we arrived to pick-up the equipment and he was working under the hood of a truck. There were at least four customers waiting in line to pick up. I had checked in on-line but it still took an hour and a half to get my equipment.David P.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Trenton S.
I am very disappointed with this experience today. O was given a truck that was passed Empty. Told to go the the nearest gas station. Do not feel like that was appropriate for them to do. Will I Come to that location again. Not unless I just have toPATRICIA S.
Upon returning my rental they did not put it in the system. They called me three times asking when I would return the truck after I'd returned it 5 hours earlier than scheduled due back. Then they charged me for fuel when it had been filled back up to requested amount.Caitlin W.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.GREGORY D.
Le client n'a pas laissé de commentaire.Mireya M.
It was all good. The gentleman that helped me did a great job and was very helpful.Kornpop M.
Was not given the required mileage to reach my destination. This has never been a problem at the normal location I have used the last 2 weekends. But was redirected by your company to this location due to availability. Was charged for over the miles.JAMES L.
The gentleman was great. Perfect customer service.RAVYN H.
Le client n'a pas laissé de commentaire.Ambra D.
Le client n'a pas laissé de commentaire.Suong W.
Nothing, just keep up the good work! Thanks.Nathaniel S.
Le client n'a pas laissé de commentaire.Lonnie S.
Le client n'a pas laissé de commentaire.MARIA M.
This facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!martha a. | Premières impressions
Le client n'a pas laissé de commentaire.James M.
Self check out at this location is the easiest thing to do! Stress free.Kalei K.
Le client n'a pas laissé de commentaire.Daniel K.
Nothing service was great.KATINA K.
Great professional staff! Thank you for helping me through a very stressful time of moving! Ms. Paige, store manager and employees were phenomenal!Shelia H.
Le client n'a pas laissé de commentaire.DONALD A.
10 foot truck needs to have speed control. The parking brake was not secured to the underside of the dash, interfering a little with leg room for the driver.David A.
Le client n'a pas laissé de commentaire.Clay B.
I had no issues at all with my experience. Everyone involved with uhaul was very helpful and I will be using uhaul again for my next moveSEAN C.
Le client n'a pas laissé de commentaire.Lonnie S.
Le client n'a pas laissé de commentaire.Shane M.
Le client n'a pas laissé de commentaire.cedric m. | Premières impressions
The woman that helped us with check-in & check-out was incredibly nice and efficient.Austen G.
Le client n'a pas laissé de commentaire.Kendrick B.
Le client n'a pas laissé de commentaire.Mark T.
You would have gotten five stars except you tried to bump me to another pick up site in favor of a customer who reserved AFTER me.. fortunately the site employee was able to move the other person's reservation properly to the other pick up location.... this caused a time delay and added to my stress level... if it hadn't been corrected you would have gotten one star and a scathing rebuke! However, all else went wellDeborah O.
Excellent serviceRobert S.
The location absolutely is horrible. Getting in and out of the facility was extremely limited in space. Excellent customer service from the two men working. They were awesome!Trey E.
The service Representative did not examine any piece of equipment. and I brought it back a day early expecting some money back. All he said to me. You good!!!LARODUS R.
Le client n'a pas laissé de commentaire.Gary P.
Overall excellent experience. Very helpful staff. Affordable rates! Would definitely recommendRobert W.
I was sent to this location after spending over three hours at the Chandler location. I was told I would get a 10 percent reduction in total due to inconvenience. I just received my bill and I was not given the discount as promised.Elaine L.
Everything was wonderful except I'm still trying to figure out your billing system. I was trying to be so careful and track all my expenses but I came up with different amounts. John and james were the best!Lisa L.
Le client n'a pas laissé de commentaire.Debra G.
Le client n'a pas laissé de commentaire.Raymond R.
Le client n'a pas laissé de commentaire.Reggie E.
Le client n'a pas laissé de commentaire.MARTIN G.
I was scheduled to drop-off the truck at Storage Max and they turned me awayMary C.
Le client n'a pas laissé de commentaire.mike S.
Le client n'a pas laissé de commentaire.John B.
Too expensive. Paid over 630 for less than 24 hrs. That's way too much for the use of a truck for a dayKelly B.
Great customer service. Very easy to return truckJames O.
Le client n'a pas laissé de commentaire.TERESA N. | Premières impressions
John and James were awesome. Very helpful and attentive. So nice! I couldn't believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger! Just very kind and respectful guys. I'll definitely use this location again if needed.Sherrie B. | Expérience générale
John and James are awesome. Very kind and curious.Sherrie B.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Keith C.
Have more help so the customer doesn't have to wait so long but overall outstanding customer servicekindra K.
John is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!Sherrie B. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia L. | Expérience générale
Friendly staff and the best price. So glad I stopped by.robin e. | Premières impressions
Le client n'a pas laissé de commentaire.JAMESHIA C. | Expérience générale
S.O.Betty W. | Expérience générale
Le client n'a pas laissé de commentaire.Kristin C. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon R. | Expérience générale
James and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.Detra C. | Premières impressions
Le client n'a pas laissé de commentaire.JAMESHIA C. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA L. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander H. | Premières impressions
Unit was already overpriced, then the rent was raisedSkylin W. | Expérience générale
Great service... Just had to wait on getting my unit cleaned for awhile.Betty W. | Premières impressions
Le client n'a pas laissé de commentaire.Stan H. | Premières impressions
James was very helpful and I would definitely recommend the service to others.Carleisha J. | Premières impressions
Mr. John was exceptional and very helpful.Tiketa O. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos D. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer E. | Premières impressions
Le client n'a pas laissé de commentaire.Kaci N. | Online Move In
John and Jimmy went out of their way to help us with our needs.Mary N. | Premières impressions
Le client n'a pas laissé de commentaire.Antionette W. | Premières impressions
Everything great communication greatrichard j. | Premières impressions
24-hr unit access is great. Excellent service à la clientèle.Tammy S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!