Évaluations des clients U-Haul Moving & Storage of Rose City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rose City

Cote générale :

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Tom O.
Évaluation :

Le client n'a pas laissé de commentaire.

Heather F.
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Le client n'a pas laissé de commentaire.

REGINALD KEITH C.
Évaluation :

It was easy process! No problems.

James M.
Évaluation :

.99 cents a mile for local is outrageous considering the need to replace gas to.. Other than that it all worked out well..

anthony V.
Évaluation :

Jimmy did a great job

josh d. | Expérience générale |
Évaluation :

I would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They’ve been the most helpful staff I would imagine in a storage facility.

john G.
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Le client n'a pas laissé de commentaire.

Mary N. | Premières impressions |
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John and Jimmy went out of their way to help us with our needs.

Tammie S.
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Drop off was easy.

Anna P.
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Jimmy is great overall, I actually come here to rent the tow dolly a lot and he's awesome!

Leeann C.
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Le client n'a pas laissé de commentaire.

Cene D.
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Le client n'a pas laissé de commentaire.

Naeem Q.
Évaluation :

Thank u

Richard F.
Évaluation :

I drive all the way across town to do business with this location they always seem to have what I need-Staff is always ready to help you. John, James, Patrick personally want to thank you guys Keep up the good work and I do appreciate you .

LETICIA L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

HOWARD J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Bryan A.
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Le client n'a pas laissé de commentaire.

ALVIN B.
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no comment

Travis G.
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Le client n'a pas laissé de commentaire.

Samantha T.
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More clear return instructions. The location is awkward and it is counter intuitive how to return a truck- going down a narrow lane with a large vehicle that's already filled with large vehicles.

Marydith D.
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Le client n'a pas laissé de commentaire.

Paul D. | Expérience générale |
Évaluation :

Need to fix the pot holes

nathan P.
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Le client n'a pas laissé de commentaire.

Nathan B.
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Great customer service - very friendly, super helpful and professional.

KENNETH E.
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Very good customer service

cynthia J.
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NOTHING 😀. GREAT Service. I'll be calling again. Thank you.

RENE S.
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Le client n'a pas laissé de commentaire.

CHLOE P. | Premières impressions |
Évaluation :

My only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.

MELVIN P.
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Your online reservation system allows you to reserve units that are not available when you arrive at location. This has happened to us twice.

william M.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

DONNIS P.
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Loop 323 was my third location to attempt a drop off. Great service! Rusty's Troup Highway Tyler) refused to take the trailer and was very rude. My second attempt was with a location on Old Jacksonville Highway Tyler in which the gentleman was very nice but was unable to take the trailer as his lot was full. However, he referred me to the drop-off on Loop 323 in which I received the best service. RECOMMENDATION: Remove Rusty's from the U-Haul company. His attitude is a negative reflection on your company.

James G.
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See above comments.

Randall O.
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More people @ site to speed up equipment return. Only one employee on site for check-in.

justin E.
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Le client n'a pas laissé de commentaire.

Sherry N.
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Everything is ok the sale person did a very good job

David W.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Very helpful

Myron B.
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The young man (Patrick) who is as at the front desk was not polite at all! Maybe he was having a bad day, but his behavior was nothing short of rude and disrespectful.

ARTHUR P.
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Le client n'a pas laissé de commentaire.

Mary R.
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Le client n'a pas laissé de commentaire.

Carla B.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

Zac W.
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Jimmy needs a promotion. Guy's out there in the scorching sun. Great personality, friendly, personable, etc. I genuinely think he would be a great candidate for promotion.

Shyla A.
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The guy never came to help us had to go in and he never attempted 2 remove the hitch I had to remove the trailer hitch myself

Terry B.
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Le client n'a pas laissé de commentaire.

Javier S.
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Pretty high prices for a one way compared to what you advertise. Be up front with people would be a better way to go. I will not rent from Uhaul again.

Sean M.
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My chief complaint is that when they discovered that there would NOT be a trailer available, they should have contacted me to let me know where to pick it up. Instead it wasn't until I was THERE that I was told it was at a different store. By the time we got to the store to pick it up, (immediately after leaving the first store), they were closed. Fortunately the guys at the original location went to a closed facility and picked one up for us. ABOVE AND BEYOND, even though UHAUL screwed up.

Antoine W.
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The guys there were very pleasant, and a pleasure to work with. The vehicle I had was old, and somewhat dirty, but ran well

Robbie L.
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Very nice gentleman, answered all questions

Kory H.
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Every thing was great the Employer was well respectful and nice

tanya B.
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Le client n'a pas laissé de commentaire.

Mark R.
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Le client n'a pas laissé de commentaire.

Christopher T.
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Le client n'a pas laissé de commentaire.

Shalonda B.
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The guy who checked me in was very rude and 1st told me there were not any trucks available when clearly there were 3 trucks there and while I waited 2 more came in. He was rude when he said I have to have a credit card and that the card could not say debit anywhere. The other two men who checked me out were very kind. Overall worst experience I ever had at uhaul Because if the 1st guy. I will not rent there again

Erica W.
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N/A

TAMRA P.
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Le client n'a pas laissé de commentaire.

Timothy F.
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U-Haul did not notify me in a change of location for pickup and drop off. Had to rely on local stores to shuffle from location to location. Staff at locations were great but as a corporation, you need to be better at notifying and confirming with customers.

James M.
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Le client n'a pas laissé de commentaire.

Todd S.
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Jimmy was a pleasure to deal with. Thank you.

Johnny S.
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Le client n'a pas laissé de commentaire.

Corey B.
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The Worker was very rood

Matthew B.
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Le client n'a pas laissé de commentaire.

CHRIS C.
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see above!

James T.
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Le client n'a pas laissé de commentaire.

samantha S.
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Le client n'a pas laissé de commentaire.

MARK P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bethanie W.
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Le client n'a pas laissé de commentaire.

Calvin B.
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This was 3rd u haul dealer visited. After travelling 60 miles for dolly that was 1st committed was informed that dolly was not available. Another dealer indicated that my truck was not suitable for intended load. That is ok, I understand, but, this should be determined before travel to dealer. The last dealer from which I rented was great and knowledgeable

Ivy Leon D.
Évaluation :

John was amazing!! He went above and beyond!! This is the BEST rental experience I have ever had. Will definitely recommend to everyone!! And John deserves a raise for the outstanding Customer Service !!

Robin C.
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Le client n'a pas laissé de commentaire.

Randolph P.
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Le client n'a pas laissé de commentaire.

JESSICA T. | Expérience générale |
Évaluation :

Great place and Great people

wyatt P.
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Le client n'a pas laissé de commentaire.

Lisa W.
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Le client n'a pas laissé de commentaire.

Heath Z. | Expérience générale |
Évaluation :

Thank you James for all your help!!! 😊

Hunter H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brandi A.
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Le client n'a pas laissé de commentaire.

River W.
Évaluation :

I dealt with a mr. James tidwell and he was the most helpful most kind and awesome uhaul rep ever would definitely come back and refer to everyone I know simply because he made the whole process a summer breeze haha thank you so much!!!!!

JESSICA T. | Premières impressions |
Évaluation :

Jimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.

KEYON W.
Évaluation :

Le client n'a pas laissé de commentaire.

TINA O.
Évaluation :

Excellent and prompt.

ED G. | Expérience générale |
Évaluation :

Great customer service

Kevin L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kevin L.
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Le client n'a pas laissé de commentaire.

Scott C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Eric B.
Évaluation :

My only issue was the truck's mechanical state. There is a major front tire imbalance that made it undrivable over 60mph and the air conditioning was intermittently not working. So it was a very hot and bumpy ride.

Ronald B.
Évaluation :

It was very quick and easy picking up the truck. The truck was very clean! Thank you again for an excellent experience!

Antionette W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin L. | Premières impressions |
Évaluation :

Staff was very friendly and helpful. Would definitely recommend this facility.

Clara M.
Évaluation :

Jimmy was just awesome

Kevin L.
Évaluation :

Le client n'a pas laissé de commentaire.

Danny B.
Évaluation :

The gentleman that took care of us was awesome. Great customer service.

esther T.
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Le client n'a pas laissé de commentaire.

Calvin H.
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Le client n'a pas laissé de commentaire.

Endia G.
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Le client n'a pas laissé de commentaire.

ENDIA G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

wan M.
Évaluation :

Nothing

Jennifer L.
Évaluation :

They are very slow. I did everything online so it would be faster and it still took a long time. They are friendly but in no hurry. And my moving experience was awful. I don't know why anyone who works there would recommend that particular trailer to move a very long distance. What should take 11 hours took 15 bc I couldn't go over 55 without the trailer fishtailing all over the interstate. And it was loaded professionally with the heavier weight toward the tongue. I was nervous the entire time. I would never recommend this trailer for anything outside of moving a very close distance.

steven T.
Évaluation :

they went above and beyond

Kynteryn M.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul D. | Premières impressions |
Évaluation :

Gate access was not working. I will have to go back To get a gate key.

Arvind P.
Évaluation :

Le client n'a pas laissé de commentaire.

Clay D.
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Le client n'a pas laissé de commentaire.

Rose M.
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Le client n'a pas laissé de commentaire.

Paul D.
Évaluation :

There was a little delay due to not enough staff available

Audie J.
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Le client n'a pas laissé de commentaire.

dawn B.
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Le client n'a pas laissé de commentaire.

Brandon N.
Évaluation :

It was great

jason Y.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Le client n'a pas laissé de commentaire.

Artemio C.
Évaluation :

Very satisfied with service and rental.

APRIL J. | Expérience générale |
Évaluation :

I was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj

James H.
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Le client n'a pas laissé de commentaire.

rene R.
Évaluation :

I just have to say that working with Jimmy was such a pleasure. He just rolls with the punches and keeps on going. We were a couple of females trying to tow a vehicle with a dead fuel pump, and his grace and tolerance of our many, many questions was so appreciated. We definitely will be back. He was a delight to work with for both the pickup and drop off. Thanks Jimmy!

Daniel M.
Évaluation :

The jack on the car trailer needs to be lubricated. It was ok lowering the trailer, but lifting the trailer off the hitch ball was a significant amount of effort.

Scotty W.
Évaluation :

Le client n'a pas laissé de commentaire.

gail b. | Expérience générale |
Évaluation :

Safe and secure location. Staff was always helpful and friendly.

Ronnie L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

richard j. | Premières impressions |
Évaluation :

Everything great communication great

ED G. | Premières impressions |
Évaluation :

Everything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.

kim g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle B. | Expérience générale |
Évaluation :

Was not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.

Lauretta L. | Premières impressions |
Évaluation :

James was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!

TACARA M. | Expérience générale |
Évaluation :

Good experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.

BILL B. | Expérience générale |
Évaluation :

Good, clean, safe storage facility. It’s easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.

daniel l. | Expérience générale |
Évaluation :

Sometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.

Paul A. | Premières impressions |
Évaluation :

No complaints here. Quick easy in and out got done with the move sooner than expected. 👍

JASON H. | Expérience générale |
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Only had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.

DON O. | Expérience générale |
Évaluation :

Everyone was nice and helpful while I was a customer the past few years. Thanks

Lindsey V. | Premières impressions |
Évaluation :

The transition was smooth and quick.

Vina A. | Expérience générale |
Évaluation :

Thank you all for the help and kindness.

Rhonda C. | Expérience générale |
Évaluation :

Due too over charged my account in July and withdraw 2 times ...not happy... Bank charges...

Michelle B. | Premières impressions |
Évaluation :

good overall experience, systems down when went to get truck so bit of a wait but otherwise good.

Tammy S. | Premières impressions |
Évaluation :

24-hr unit access is great. Great customer service.

Alexis W. | Premières impressions |
Évaluation :

Mr.Priebe was very helpful. He was absolutely great !

Jonathan S. | Expérience générale |
Évaluation :

The place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.

Ed S. | Expérience générale |
Évaluation :

This was a great experience dealing with Kristin and the staff. Thank you very much.

ALLEN H. | Expérience générale |
Évaluation :

Enjoyed the people in office grounds feel safe

Maria C. | Expérience générale |
Évaluation :

James is great, it's always a pleasure dealing with him.

BILL B. | Premières impressions |
Évaluation :

Very helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler

eric a. | Premières impressions |
Évaluation :

The guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.

Vina A. | Premières impressions |
Évaluation :

Thank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.

james a. | Premières impressions |
Évaluation :

This facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......

BRET P. | Expérience générale |
Évaluation :

Better than it was,,

coquease l. | Expérience générale |
Évaluation :

Thanks

Henry S. | Expérience générale |
Évaluation :

I had no problems grate place to store your stuff!!!😎

Karen S. | Premières impressions |
Évaluation :

Kristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.

Rick H. | Expérience générale |
Évaluation :

Excellent staff and facilities.

Cynthia L. | Expérience générale |
Évaluation :

A very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.

Sharon B. | Expérience générale |
Évaluation :

A little water damage from a leak from the unit next to mine.

Cleveland H. | Expérience générale |
Évaluation :

Friendly and professional staff

RAPHEAL E. | Premières impressions |
Évaluation :

I came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.

Susan M. | Expérience générale |
Évaluation :

Great customer service.

Theresa L. | Expérience générale |
Évaluation :

The staff was great , they were very helpful when I needed to ask questions.

Helena R. | Réservation |
Évaluation :

Since I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.

Ericka J. | Premières impressions |
Évaluation :

Amanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.

Lynn v. | Expérience générale |
Évaluation :

No comment

wayne s. | Expérience générale |
Évaluation :

All staff was very professional and friendly, would highly recommend to anyone

Cheryl F. | Expérience générale |
Évaluation :

Great storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.

Sally J. | Expérience générale |
Évaluation :

I would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.

Jonathan N. | Expérience générale |
Évaluation :

I was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Thanks!

kyle w. | Expérience générale |
Évaluation :

Sucks owner rude

maudrey h. | Expérience générale |
Évaluation :

Chose it for the convenience. No issues.

Rachel F. | Réservation |
Évaluation :

The person helping us was so nice and informative.

VICKIE M. | Réservation |
Évaluation :

excellent service

Theresa L. | Réservation |
Évaluation :

It was very easy to find and the staff was very helpful

Theresa L. | Réservation |
Évaluation :

I liked the fact that it was easy to get to and easy to find.

Delphia Elizabeth B. | Expérience générale |
Évaluation :

Staff was very helpful and friendly, made sure I had everything I needed.

marcus v. | Expérience générale |
Évaluation :

Outstanding

GABRIELA V. | Expérience générale |
Évaluation :

None

Carla W. | Expérience générale |
Évaluation :

The staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.

Richard F. | Expérience générale |
Évaluation :

Really like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .

KEONNA Q. | Expérience générale |
Évaluation :

Front desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.

Non reviews have been submitted for this location.

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