Évaluations des clients U-Haul Moving & Storage of Saco

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

Again, it was quick and simple. What more do you need?

The Saco Maine location is top-notch! I called for a trailer on Friday and I was able to actually reach this location on the phone and NOT get a call center! it's always nice to talk to personnel at the local uhaul and not someone elsewhere! Nice work!! Jen, the GM of this location is Great! She greeted me with a smile and, although I am not in the market, she informed me that she has storage units available and asked me if I would be needing any storage! if there is a top 100 list out there somewhere for storage, she will certainly be on it someday!! Lance, the gentleman I dealt with upon my return is also great and very friendly! He met me in the parking lot and checked me in on his handheld device and I was on my way! Perfect! I would also like to say hello to Gary Wayne Krobar at the Waterville U-Haul!

Doing the whole process with the app was good but could probably be improved, especially the verification step towards the end of the check out process.

Great experience every time we use this location!

When we went to pickup the truck it wasn't ready. It was in a back lot and covered in snow. The truck was also on empty forcing us to have to fill in. This should have been ready to go when we arrived.

Perfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.

Trailer had quite a bit of road salt on it, so ratchet and straps were quite dirty to handle. Would have preferred it to be cleaner up frront. The truck was given to me on only a quarter tank of gas. At least 3/4 tank would be nice to start a trip with. Staff was very friendly!

The trailer was old and not in great condition.

Waited 20 minutes in line to find a truck covered in snow and ice. Nothing to clean it off with and had chunks of it flying off the top as I drove down the highway.

everything was great. amazing woman whom helped us.

Jennifer was wonderful. She was able to keep everything moving even though it was very busy. She maintained a pleasant approach and was wonderful to work with.

Nothing. The woman who checked us in was very sweet and helpful. We appreciated the excellent service

Not sure if this location mixed up my mileage report. Hard to tell when you are told just to leave the truck and you will be emailed the bill. I am being charged for 4k miles when I only traveled 40 miles, at most.

On top of the cost of the rental fee, you pay for fuel and mileage. On my way to return this truck, i started thinking that this could get really expensive. I feel you shouldn't have to pay $.79 per mile, the rental fee should cover this. If you drove from Maine to Florida tack on an extra $1500 in mileage.

Stuff got all moldy inside of storage had to throw away a 2000$ couch

Check the tires!

Keep doing the great service you're doing. Thank you

Get better tires on the pickup trucks if they are not 4wd the 2wd trucks pulling trailers in the winter is impossible with the tires that are on the truck it is unsafe

We originally hired a moving company but they messed up our reservation. Renting a U-Haul worked out perfect for our move. The employees we interacted with were helpful and nice. If you have to move and don't want to pay for a moving company or deal with possibly bad service, you really can't go wrong here. They even have all types of moving boxes at better prices than most places. Also, though we didn't use the service, they have moving help available too. We felt like if anything went wrong, we had options though U-Haul. Thank you!

The pickup was dirty and a clean pickup was next to it I was no able to fully inspect the vehicle because of all of the dirt. It was apparent that the vehicle had not been checked in properly before checking it out due to the gas tank dirt. The tires needed inflation all were less than 30 psi.

The salesperson attempted to credit us, but the system would not let him. We would like the refund we deserved. It's all in our contract.

You can give your customers around 10 miles free and .99 cents a mile after that.

Nothing your team is great at this location!!

Your android app doesn't work. It wouldn't let me take a picture on check out or return. You click the take photo button, but nothing happens. Other than that, great job.

The key wasn't in the box for the Mobile pickup. We had to go inside. The code didn't match the vehicle and we were told that ordering online had been causing lots of issues.

Jen is amazing!

Long wait to check out trailer as only one staff person on to handle four customers in line

Very helpful

Have more phone coverage to answer calls. There is a major delay before you get ahold of someone

My change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don’t recall her name but she was amazing 💜

they gave me the wrong truck, did not have items ready. I was supposed to have furniture blankets and did not. now I see I was charged too much.

My original pick up location was Portsmouth NH, but the day of pickup they didn't have the trailer. I had to drive 30 miles longer to get one, put they did knock off $70.00. The final pickup and drop off location were great, and everything went smoothly.

A very busy location with very good personnel that try their best to meet all of the customer(s) needs as they did with me. So appreciative!

It would be nice to get the truck you're reserved and then it was mechanically safe neither of these things happened very disappointed

Great customer service, no complaints at all. Will be coming here again if I ever need to rent another trailer.

7 AM till 7PM don’t work for the working man !

There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!

Extremely easy to reserve online. Pickup was fast, professional, and thorough. Return was quick and simple. This location is a great example of how to operate a business. I HIGHLY RECOMMEND SACO UHAUL AND STORAGE

Competent, courteous, friendly service

The trucks were difficult to find (hidden back behind storage building with no clear direction), the rental process was extremely inefficient because you had to go into the store to get the key, and there were 4 customers ahead of me in line with only one attendant working. When I did pick up my truck, the moving blankets I reserved were not in the truck and I had to go back to ask for them.

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Maintain your vehicles.

Always easy to pick up and return at this location. Thank you Todd Faley

One tail light was not working on the trailer. Staff was very helpful in trying to fix the tail light

I called to get a uhaul and got re routed to the switchboard or whatever location other than Saco... they told me I would get a call back immediately but I never received a call after an hour so I went into the shop myself.... we waited a good 30 minutes in line to even get any help... it was a bit stressful. I think your location should have extra help esspecially on the weekends and especially at the end of the month before everyone decides to move.... I was not very pleased with my experience.... the lady working though was very kind and helpful once we got up to the counter.

The employee who helped me was not wearing a mask. This is not political, or decisive. We are in a pandemic, with cases in Maine rising. I would understand if they at least had plexiglass, but they do not. This is irresponsible to not be wearing a mask. We are all aware of how deadly this virus is by now. His coworker was wearing a mask, which I appreciated.

the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.

clarify your costs to customers before they leave the rental office.. I expected $60 for a few hour rental and was charge over $150.

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

I would prefer opening at 8 on Sunday

Have ice scraped off the windshield in advance of pick up. Or at least keep a scraper in the vehicle

Fast and friendly service

Great quick service, easy location to get in and out.

Long check in wait time which reduced usage time.

I've been going there for years. This was the worst experience I've ever had. Huge weight times no assistance taking the trailer off my vehicle. One person working. Disorganized.

Super helpful and friendly staff. A great experience overall! I'll likely be renting another van soon.

I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.

We had no problem with the storage unit.

The person checking customers in and out was rude, slow and inconsiderate. Only one person processing customers in and out making it extremely slow. The U-haul movers, RG Moving did not show up to load my U-haul truck. They did not return my texts or phone calls. The U-haul service line was not answered in my several attempts to contact them. The U-haul associate checking me in upon return of the truck said the movers not showing up was NOT a U-haul problem, even though it was advertised as a U-haul service. He did not say he was sorry for my inconvenience of my ability to move that I has to cancel. TERRIBLE SERVICE, ATTITUDES AND PERFORMANCE.

Slow customer service both at pick up and drop off

Nothing, this location is first rate! Thank you!

Way under staffed. Only two people working on a Sunday morning at opening. At least 10 people in line. Very nice and helpful staff but way overworked.

Austin handled my previous rental. He is an excellent agent. Thanks, Austin. I had a pleasant follow-up conversation concerning my van rental. I am VERY pleased with the Saco agents as well as Uhaul in general.

I'm like Hank Hill when it comes to Uhaul, it's a good quality service at an adorable price, god dang it Bobby!

Short handed, but got the job done credit to workers

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I’ll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn’t know how to manage and I missed an entire day of work to move my things in because she didn’t want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a $150 day Bc of POOR MANAGEMENT. I will never use this location again

Safe and clean place

Too expensive compared to other units around the area

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Great customer service.

The young man that helped us was so accommodating

Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.

Moving is stressful enough. These guys help make it easy!

The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.

Later times to access units would be much more helpful.

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times

The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience

Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Thank you.

Counter poorly staffed at busy times

The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up

I’m sorry but I’ve forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.

Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Gentlemen was very helpful and explained things clearly!

Very nice facility

Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)

very friendly

Excellent customer service.

Exceptional service, as usual! 150% awesomeness!

Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!

Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.

Jill is THE BEST!

First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay

Thank you

It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.

They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment

Great Service!

None

Representatives were pleasant and helpful.

This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!

Very accommodating

Very well run U-Haul location.

I had a great experience and would use U-haul again!