Customer Reviews for U-Haul Moving & Storage of Saco

Évaluation :

5

Staff is excellent & gives great customer service!

Évaluation :

5

Had an amazing experience, staff was super personable and helpful

Évaluation :

2

I ordered over phone with National phone people. Quoted one thing, trailer was not the same when I went to pick up. First trailer they hooked me up to was wrong, and had a light out. So much for a time crunch, took for ever.

Évaluation :

3

It's not about the local shops. Major improvements needed at the reservation center. They don't seem to know what inventory the local shops have or when they are open.

Évaluation :

5

Really impressed by the experience. I did see a smaller trailer that might have worked better but all went well today...

Évaluation :

4

Seemed a little under staffed

Évaluation :

5

Keep up the excellent customer service!

Évaluation :

5

Very friendly and appreciative of repeat business

Évaluation :

5

Great service! Very Friendly in Saco.

Évaluation :

4

It would be better if the sliding door was active until lock down at 10:00. I couldn't get in earlier and had to unload my units through the pass door when the slider auto locked at 7:00. Having been in the door industry for 30 years you can have them locked from outside and active from inside giving access to anyone with a card and auto lock after passing thru with a cart to the dock. Then with a card could enter thru the pass door open the slider and get the cart in and the slider would close. Instead of people blocking the pass door open all the time they are unloading. Simple adjustment to make everything more secure and more convenient for your customers. Thankyou for your consideration.

Évaluation :

5

Give me a discount 🫵👍✌️

Évaluation :

4

Clarify that when "clean" is promised; it doesn't mean the cab is wiped down. My pick-up truck was quite dirty inside, but no trash was present.

Évaluation :

5

Awesome place, very kind lady that helped us

Évaluation :

5

I love this team of people and appreciate their customer service. They are very nice and polite and seem to always go above and beyond to assist customers!

Évaluation :

3

Only issue was I was told I was getting a 5 x 10 and I got a 5x5 which wasn’t going to work for me

Évaluation :

4

Crew is great , there was a horrible lady who was being rude to everyone. They handled her very well on your busiest weekend props too you all.

Évaluation :

5

Great location. Clean, organized, friendly staff.

Évaluation :

1

5 the time MAJOR issues with Saco location. I had reservations and no truck available. Treated us terrible. Movers waiting. Price quoted was not honored.

Évaluation :

2

The location is clean. The truck I rented was older and not great. The wait was horribly long. But the STAFF was tremendous. THE POSITIVE: The staff there are amazing. I went in yesterday first thing in the morning on 8/31 and there was only 1 woman working, and the line was already 5 deep. And after I was there for 20 minutes there were 7 deep in back of me. And that woman at the desk (I didn't get her name) was incredible. She was CALM by tone and demeanor and kept on task. She was apologetic to the people waiting. And she gave instructions so some people could check out on their own. My suggestions: 1. Give her a huge raise. You need to keep employees like that. She took a stressful and horrible situation and made it tolerable. 2. You need MORE STAFF. You can't have 1 person working on a morning before the end of a month, with school move ins happening. That was a mistake. And even then, you need more people there checking people in, cashing people out, checking returns in. To leave this one 1 person (eventually a 2nd women came, and she was good as well) is a failure of management and failure to plan ahead. So impressed with the staff making due in an extremely difficult and stressful situation. I would recommend this location to a friend based on the STAFF, not the process.

Évaluation :

5

Great customer service. Top quality installation.

Évaluation :

4

Team was very professional, efficient and pleasant. Made the process easy.

Évaluation :

5

Waiting time lots of people waiting?

Évaluation :

5

The storage building and unit itself was very clean and well taken care of. I am very pleased with my choice of using Saco U-Haul for my storage needs.

Évaluation :

5

From the phone call inquiring about storage to the day we moved things in to the day we got them and checked out, everything was smooth. All employee's we came in contact with were very helpful and friendly. Great experience!

Évaluation :

5

Quick and easy process. Friendly staff.

Évaluation :

5

The two ladies that processed us Sunday at the facility were outstanding! They were very helpful, professional, and gave us superb customer service! We can't say enough about our experience and they should be commended.

Évaluation :

5

Great service and very friendly and helpful staff

Évaluation :

5

Friendly staff, convenient mobile app & quick service

Évaluation :

3

Everyone at the location was extremely friendly but it's hard not to notice how busy they were and how understaffed they seemed at the same time. Only one register available for a line of four or more people checking in. The phone ringing constantly. When I finally received my rental it was missing the rental equipment that I had already paid for. This is not an indictment on the abilities of the staff whatsoever, because the help I received was excellent. I just felt bad given how understaffed they seemed and how busy they were. I do hope they get some more help in the future. Lastly, I had to check in my rental after hours. I could not connect to the WiFi from the UHaul location, even after moving all throughout the lot to try and find a spot. Similarly, I had no cellular connection in what appears to be a dead area for a major cell carrier. This is not the fault of UHaul but I'd recommend improving the WiFi capabilities as it allows the after hours check in to be completed more smoothly.

Évaluation :

4

Took quite a while to get the U-Haul yesterday because the computer system or wifi not sure which wasn't working properly. I was there an hour but I also got a storage unit. The manager who was on had short ish straight hair and glasses and was wonderful. Not only did she fix everything and make it right she was just so friendly and pleasant, if I could remember her name I would thank her.

Évaluation :

5

Customer service. She was nice but even after I did everything online, I still waited 40 minutes. And, what is the reason for a second phone number and verifier? Trucks being stolen is not going to stop because you need a name and phone of another person. The 4 people ahead of me each had a problem with this and questioned motive. Get rid of it as it does nothing to prevent loss.

Évaluation :

2

I stood in line for a long time while there was no clerk. One came, but she didn't know how to do a rental. Another came, I'm guessing the manager, but he didn't help the people in line, because he had to teach the other person how to do a rental. I know that's necessary but seems like doing it when there's no line would be a better idea! The male clerk, again maybe the manager, was pleasant and helpful and knew how to complete my rental but I had done everything online and entered my information several times, and yet he was asking for that same information again. Finally got the van, did my errand, and then returning and getting an actual receipt was again a process that took longer than I would have expected for such a simple task. You need more people working in that office who are trained to do the job! It took a ridiculously long time to get the van, longer than I had it out! Hire more competent people!

Évaluation :

5

Vehicle was brand new, easy pick-up and drop off.

Évaluation :

1

I was charged all these fees for something that I was t even told about and when trying to call the location where I got the truck of course no one answers so they a get some person and they were no help. I want to reimbursed for the drop off fee. Also I left my glasses in the Tru k and they are denying it. So they stole from me. Crap. That's what I have to say. Make this right please!!!

Évaluation :

5

Bien

Évaluation :

5

Compliment: The store associate that worked with me was outstanding and made a stressful day much easier. Much appreciated.

Évaluation :

5

Very durable equipment. This Ford 15 foot vehicle really did what I needed to accomplish. U-Haul always hits a home run for me. Thanks for your courtesy and dependability.

Évaluation :

5

Make the return process of the truck using the app quicker. It was my first time and it made me walk back and forth and took a lot of time.

Évaluation :

4

There really should be more than one person checking people in… particularly first thing in the morning. It was 30 minute wait just to be served

Évaluation :

5

Inspect vehicle with customer before and after rental.

Évaluation :

5

Inform customers this is a drop off location.

Évaluation :

5

Keep doing what you are doing.the lady that checked us in was great

Évaluation :

3

Strap was ripping, made me download the app to return my equipment

Évaluation :

1

First, my reservation was canceled. I asked why the woman said she didn't know so she got a guy and he said he didn't know either but it was canceled by his General manager. So we had to get a huge one instead. Also there was no dolly. There was another unhappy customer and the lady who waited on her was ridiculously rude and the guy that was waiting on me kept rolling his eyes every time the customer spoke. It was the worst experience I've ever had and will not ever go back or tell any of my friends to use U-Haul. I was referred there myself and the person that referred me is out of their mind if they think this is all ok.

Évaluation :

5

Staff is great there, especially Sheila

Évaluation :

5

Jennifer the manager was amazing she is very kind and patient

Évaluation :

5

Very friendly and helpful staff and the storage units were amazingly clean!

Évaluation :

5

Newer trucks

Évaluation :

5

Clean facilities and easy to access. Friendly staff. I am very happy with my choice of using this facility.

Évaluation :

5

I was over the moon that the truck came with a full tank of gas. Bothers me to no end when truck comes with 9 / 68ths gas tank and you literally need to fill the gas tank enough to do the job but not too much to where you're adding gas. Than you need to fill it again before returning when it's 7 / 68ths. It's annoying and I would go so far as to say it's unprofessional and predatory. As I said thankfully I didn't deal with that this time. As a good monet saver, it crossed my mind to not fill up because after use, truck still was on f. But I did the right thing and filled it up as it was filled up for me. I felt like I was done a great favor that it was topped off for me before I got it as I only had to put 3 dollars in it. All around great business experience. Rockstar employees inside and out. Cleanliness of truck and truck bed were exceptional. 5 out of 5 stars!!!

Évaluation :

3

Drop off sucked. It was a royal pain in the ass. I used to just drop keys in the slot and leave.. Now I have to do a 10 point inspection of the truck, take pics, sign in, download the app.... IT just sucked. I wouldn't do it again

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Sheila and Emily were great

Évaluation :

4

Busy location but usually do well at moving us along

Évaluation :

3

Used the app to book a van. Waited 30 mins for a verification call that never occurred. Went inside. There was only one person working at the time (very nice, and very accommodating) and because it was so understaffed couldn't get my reservation until an hour after it was supposed to start.

Évaluation :

5

The Saco location, and the team you have there are excellent - always care and are very helpful! excellent people!! Thank you

Évaluation :

4

The woman who helped me was excellent, friendly, and worked really hard. I have rented from other UHaul Centers, and she should set the standard for how to act and treat customers.

Évaluation :

5

Very efficient and friendly. Literally took less than 5 minutes to drop off.

Évaluation :

5

Excellent utility trailer rental experience. Great service, and the trailer was exactly what I needed to pick up large lumber. I would recommend to others and rent here again.

Évaluation :

5

Great service

Évaluation :

5

Was able to answer questions about payment of tolls, and were very friendly.

Évaluation :

4

Good service overall

Évaluation :

1

Last time I rented a van it was 0,79 per mile I was charged $1,02 per mile this time That's highway robbery

Évaluation :

5

Easy, quick in and out with great trailers.

Évaluation :

5

Very impressed! Easy as 1,2,3

Évaluation :

5

Very helpful staff, the carts were great and very easy to use. I would recommend this highly.

Évaluation :

4

Unfortunately, I was charged a late fee because Uhaul did not auto withdraw my payment from my account - as it should have been. They put a denied access to my storage unit without any kind of notification.

Évaluation :

5

The lady in the office. Sorry I don't know her name is very nice and helpful.

Évaluation :

5

Excellent staff and manager with a very clean facility!!

Évaluation :

5

Staff is extremely helpful and friendly

Évaluation :

1

Rude,dismissive,got wrong storage unit and employee couldn't be bothered to help or respond until they opened. Wouldn't show us where truck was but walked the people behind us to theirs. Gave us a key with inclear numbers and letter so couldn't find it and asked employee and she was put out that we asked her.prices for truck jumped at store it should have reflected online

Évaluation :

3

I would have rated everything above average had I received a little bit more respect from someone working there that honestly could not have cared less about what I had to say. This was 1 out of 3 people I interacted with and the other 2 were great.

Évaluation :

5

All great. Clean. Friendly. Staff knowledgeable.

Évaluation :

5

From the first time I called about rental to when I came in to gain access first tome, the customer service was very helpful. Both times was the manager, who works hard to make sure your getting what you need. She was great.

Évaluation :

5

We could not be more pleased with our UHaul experience in Saco

Évaluation :

5

Merci

Évaluation :

1

Water damaged to a lot of boxes dressers

Évaluation :

5

Staff was very helpful, professional & gracious! Am very happy doing business with them!!

Évaluation :

5

The staff was friendly, helpful and knowledgeable The storage facility was spotless! I really liked knowing a person had to have a security card to get in. The building was well lit and there was enough carts to move things in & out.

Évaluation :

5

the service tech was the best

Évaluation :

4

Only three issues. One employee was rude when the access door was frozen and I couldn't get it open. Two was the pavement in front was not always cleared of ice and snow for easy access. Three, the automatic sliding door didn't always work even when it was on. Other than that the inside was clean and everything else was easy.

Évaluation :

5

My move out date was Friday 3/4/23.

Évaluation :

3

Not enough staff to help all customers but Jen and Rachel were excellent.

Évaluation :

5

All of the personnel were helpful and explained the access and exiting well. Merci.

Évaluation :

5

The staff were very helpful and friendly.

Évaluation :

5

Clean facility. Clear directions on how to move about, enter storage etc. store manager, JStrout offers exceptional, efficient and friendly customer service.

Évaluation :

5

Thank you Jennifer for all your help

Évaluation :

4

Only downside was the employee gave me attitude when I couldn't open the door because it was stuck and he literally had to yank it open but he acted like I was stupid for not being able to do it. Very dismissive it wasn't appreciated.

Évaluation :

1

I had this unit for 4 years found out 2 years ago about it and told them that I didn't want it. I did not give permission for a unit to be opened in my name

Évaluation :

5

After a long 11 hr drive reaching the Uhaul Saco facility was a sight for sore eyes. Plenty of room to maneuver the truck. Easy access to storage units that have unloading zones. Tons of dolly carts available and the Staff was exceptional. TY

Évaluation :

2

My unit was infested with mice and as a result I had to throw away furniture, clothing and bedding. When I cleaned out the unit, and had mouse infested trash, I was told there was no trash receptacle. I had to drive to Portland and unload what was salvageable and come back with trash bags to remove what was damaged. I found the desk service technicians little help and indifferent about my situation

Évaluation :

5

Staff was kind, helping me to figure out about garbage disposal

Évaluation :

5

This facility is well run, clean, and very organized. Love the fact that there was always a new dolly ample to fit a good amount of furniture and boxes. Best move for me was using this facility instead of a Pod.

Évaluation :

4

Location and space

Évaluation :

5

The climate controlled units are safely in a building with a big elevator. All was well

Évaluation :

5

Impressive facility. Comfortable temperatures even in extremely hot weather. Clean units and rest rooms, large well lit elevators. Highly recommend

Évaluation :

5

When I arrived at my unit I couldn't into my Unit. They sent someone over to help me.

Évaluation :

5

Thank you Jennifer you have been so very helpful you made my experience with Uhaul the best.

Évaluation :

5

Derrick was very helpful and friendly. The building is clean, well lit and the carts that are available are very appreciated

Évaluation :

5

The Saco U- haul team are outstanding in every way !!! They went above and beyond to ensure my move-in experience was easy and stress free. With gratitude.

Évaluation :

5

The staff and facilities were great!

Évaluation :

4

Little expensive..in thinking of going to the 5×5...I'm very poor and 130 a month on top of rent ..food..etc..takes most of my money..in on S.S...and maybe there should b a reduced rate for displaced Senior American citizens..thank you..peace b with u

Évaluation :

5

I was very satisfied with U-Haul. I was with them for 2 years no problems

Évaluation :

5

Thanks for making it so easy with the website!

Évaluation :

5

I found that you have a knowledgeable and friendly staff that are dedicated to serving customers.

Évaluation :

5

Very clean and the building security is strong.

Évaluation :

5

Really smooth experience. Staff was really helpful when I had a question about disarming the alarm. Facility is clean and well air-conditioned. Je la recommande fortement.

Évaluation :

5

The manager could not be any more helpful friendly and accommodating- it was truly a very good experience- she actually returned our phone calls at odd hours and did everything possible to meet our needs. The Saco, Maine location is really an excellent facility! The place is extremely secure, clean and pleasing to the eye and plenty of space to maneuver your vehicle

Évaluation :

3

Was billed when I closed out my unit. Manager was suppose to contact me and still hasn't and I haven't had a refund yet

Évaluation :

5

Can't say enough about how helpful and friendly the two female employees were to us as we rented our storage unit. Thanks so much

Évaluation :

5

Great customer with the woman that checked me , very helpful and nice

Évaluation :

5

Always my first choice.

Évaluation :

4

The mandatory lock & consequences of loosing the key are annoying.

Évaluation :

1

I was called on July 4th and left a message that my storage unit was "empty with no lock" and left instructions to call back if I was not moving out that day. I called back, and proceeded to call back everyday following. I was never put in touch with the Saco location and the national distribution center couldn't reach them either. I was not able to confirm that my property was in fact NOT missing until I could go to the storage unit myself on July 9th. At checkout when I brought this up the staff member rolled her eyes and moved on - this issue is not resolved in my mind and spoiled the whole experience.

Évaluation :

5

Everyone that works at the Saco U-Haul was helpful and friendly. I would DEFINITELY go to them again. Merci!