Customer Reviews for U-Haul Moving & Storage of Saco

Évaluation :

5

Just want to say that The gentleman who helped us was fantastic. His name is Wayne and he was very very helpful. Very nice man and very professional but friendly.

Évaluation :

2

Mobile reservation was a huge hassle. Lost 30 minutes on my rental time just trying to get access to the vehicle. Please improve on this process.

Évaluation :

5

It was very easy, clean and pleasant staff

Évaluation :

5

was as good as it could have been

Évaluation :

3

My initial phone call to reserve a vehicle was lost or never entered into system, showed up to pick up vehicle but had no reservation. I provided all my credit card info to person on phone, what happens to that info?

Évaluation :

5

Excellent customer service.

Évaluation :

2

I had a problem with the online rental and I was there for over a hour. When I had reserved it. The guy(forgot his name)working on the reservation did a great job fixing the problem.. Otherwise everything was good.. Thank you Rob Berry

Évaluation :

5

Ted at the SACO location is a hard working great guy, and the service he provided me on Sunday was awesome Thanks Ted and Saco Uhaul

Évaluation :

5

The front desk person was very helpful!!!

Évaluation :

4

The original request was tough. I booked and until we unloaded the truck I had no idea where we were returning the truck. Very frustrating especially after calling and being on hold for quite a while to get “you'll get a call the night before your rental” never got that call.

Évaluation :

1

More help. Store busy and it's really short handed

Évaluation :

5

2 girls who work there were fantastic.

Évaluation :

3

The employees, both the guy I picked it up from and the guy I dropped it off to, were extremely nice and laid-back, in a good way, still professional. What makes that more impressive for the guy in the morning but it was also alarming to me was the fact that on a Saturday morning you only had one employee checking people in and getting their trucks ready and trailers attached. For having checked in online and all of that I waited for too long and there was a line out the door.

Évaluation :

5

Brought in my trailer for return on Easter Sunday morning. Was met with a warm smiling face and was out the door on my way home in 5 minutes. Excellent service, give this guy a raise and a big thank you from me !!

Évaluation :

3

There was only one person in the officer he was working hard and polite but took too long to get rental trailer.

Évaluation :

4

Waited 30 minutes to get checked in for my uhaul, but otherwise helpful

Évaluation :

5

Jennifer Strout waited on us. You guys hired a real gem! Wonderful service, polite, sociable and se even came out to the trailer in the yard to help me hook it all up, and take it down when I returned it. I can't say enough about the service. I was very pleased and will be back to rent more trailers in the future now that I know how easy it is and how helpful the staff is. Thanks a lot to U-haul and especially Jennifer.

Évaluation :

5

Very helpful and friendly staff!

Évaluation :

4

We returned the truck in the pouring rain. The return the truck app would not open on my phone. How we're supposed to do it right under those circumstances is beyond me.

Évaluation :

3

Truck was very clean. However, in horrible shape. Passenger door had precious damage and was very difficult to even open.

Évaluation :

5

Great customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!

Évaluation :

4

I'm a satisfied customer so continue doing the good work you're doing. Merci.

Évaluation :

5

They were awesome and were very helpful showing me how to hook up the auto transport. Would recommend them to everyone.

Évaluation :

1

I went to Uhaul at 411 marginal way in pottland Maine. There were three people at the counter, one was texting the other teo were on computers. After 15 minutes of waiting I asked to be helped and was asked to leave for being rude. I went to saco and rented a 5x8 trailer and i retiurnrf it 2 hours late and was charged 50 $so I should have rented it for two days if I wanted to avoid spending 3 rental worth. Will tru my best to live the rest of my life and never use Uhaul

Évaluation :

5

Very friendly, easy transaction, but the truck didn't have a ramp! We rented a trolley, which was useless without a ramp. Tried calling, but the wait was sooo long, because of helping other customers. Held on for 45 and then had to give up. Frustrating.

Évaluation :

2

this is the second time I've rented from them and the second time was charged for something...the first when we returned the uhaul from a different location and yesterday I'm disputing a gas charge !

Évaluation :

5

Very good job

Évaluation :

3

Wait time is too long should have two people on duty

Évaluation :

3

It should not take so much time for such a simple rental. Speed up the process, everyone would probably be happier.

Évaluation :

5

Better communication between locations. The location we dropped off at was not notified that we were needing the truck for one or two extra days. Not a big problem, the drop off site called us. I just think the information should have been shared.

Évaluation :

3

Trucks should have enough gas in them to get from the store to wherever the move is going to!! I rented twice and both times the truck only had a quarter tank of gas!! Very inconvenient to have to fill up before even loading the truck!

Évaluation :

5

Nothing every thing was excellent. The employees were kind,very knowledgable of there jobs. Pleasant place to to go.

Évaluation :

5

Easy pick up, easy drop off, wonderful people that helped me at both ends of the transaction. Thank you. Saco Uhaul is awesome. Oh, and if you get someone with purple hair, she is great!! :-)

Évaluation :

4

I'd really like to utilize the app check-in fully and not have to go in to the counter for the key, which has been the case the last couple times I've rented. If I'm going to take time to process my own rental, I'd like to not have to spend the time going in, waiting for someone to come in, and get the key. Isn't there supposed to be a lockbox where I could get the key instead?

Évaluation :

4

Have you cleaned house at Marginal Way, Portland yet?

Évaluation :

4

There was one marker light out on the fender of the trailer, but the tail lights were fine. I would recommend a light inspection be performed on the trailers.as this is very important for towing.

Évaluation :

5

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

Évaluation :

5

Again, it was quick and simple. What more do you need?

Évaluation :

5

The Saco Maine location is top-notch! I called for a trailer on Friday and I was able to actually reach this location on the phone and NOT get a call center! it's always nice to talk to personnel at the local uhaul and not someone elsewhere! Nice work!! Jen, the GM of this location is Great! She greeted me with a smile and, although I am not in the market, she informed me that she has storage units available and asked me if I would be needing any storage! if there is a top 100 list out there somewhere for storage, she will certainly be on it someday!! Lance, the gentleman I dealt with upon my return is also great and very friendly! He met me in the parking lot and checked me in on his handheld device and I was on my way! Perfect! I would also like to say hello to Gary Wayne Krobar at the Waterville U-Haul!

Évaluation :

5

Doing the whole process with the app was good but could probably be improved, especially the verification step towards the end of the check out process.

Évaluation :

5

Great experience every time we use this location!

Évaluation :

3

When we went to pickup the truck it wasn't ready. It was in a back lot and covered in snow. The truck was also on empty forcing us to have to fill in. This should have been ready to go when we arrived.

Évaluation :

5

Perfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.

Évaluation :

4

Trailer had quite a bit of road salt on it, so ratchet and straps were quite dirty to handle. Would have preferred it to be cleaner up frront. The truck was given to me on only a quarter tank of gas. At least 3/4 tank would be nice to start a trip with. Staff was very friendly!

Évaluation :

4

The trailer was old and not in great condition.

Évaluation :

2

Waited 20 minutes in line to find a truck covered in snow and ice. Nothing to clean it off with and had chunks of it flying off the top as I drove down the highway.

Évaluation :

5

everything was great. amazing woman whom helped us.

Évaluation :

5

Jennifer was wonderful. She was able to keep everything moving even though it was very busy. She maintained a pleasant approach and was wonderful to work with.

Évaluation :

5

Nothing. The woman who checked us in was very sweet and helpful. We appreciated the excellent service

Évaluation :

5

Not sure if this location mixed up my mileage report. Hard to tell when you are told just to leave the truck and you will be emailed the bill. I am being charged for 4k miles when I only traveled 40 miles, at most.

Évaluation :

5

On top of the cost of the rental fee, you pay for fuel and mileage. On my way to return this truck, i started thinking that this could get really expensive. I feel you shouldn't have to pay $.79 per mile, the rental fee should cover this. If you drove from Maine to Florida tack on an extra 1 500 $in mileage.

Évaluation :

1

Stuff got all moldy inside of storage had to throw away a 2000$ couch

Évaluation :

5

Check the tires!

Évaluation :

5

My change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don't recall her name but she was amazing 

Évaluation :

5

7 AM till 7PM don’t work for the working man !

Évaluation :

2

There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!

Évaluation :

4

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Évaluation :

5

the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.

Évaluation :

5

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER 200 $ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

Évaluation :

5

I would prefer opening at 8 on Sunday

Évaluation :

2

I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.

Évaluation :

5

We had no problem with the storage unit.

Évaluation :

5

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I'll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

Évaluation :

1

The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn't know how to manage and I missed an entire day of work to move my things in because she didn't want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a 150 $day Bc of POOR MANAGEMENT. I will never use this location again

Évaluation :

5

Safe and clean place

Évaluation :

3

Too expensive compared to other units around the area

Évaluation :

3

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

Évaluation :

5

The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!

Évaluation :

5

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Évaluation :

5

Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Excellent service à la clientèle.

Évaluation :

5

The young man that helped us was so accommodating

Évaluation :

5

Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.

Évaluation :

4

Moving is stressful enough. These guys help make it easy!

Évaluation :

5

The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.

Évaluation :

5

Later times to access units would be much more helpful.

Évaluation :

5

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

Évaluation :

5

Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times

Évaluation :

5

The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience

Évaluation :

5

Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Merci.

Évaluation :

4

Counter poorly staffed at busy times

Évaluation :

2

The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up

Évaluation :

5

I'm sorry but I've forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.

Évaluation :

5

Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact

Évaluation :

5

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Évaluation :

5

Gentlemen was very helpful and explained things clearly!

Évaluation :

5

Very nice facility

Évaluation :

5

Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)

Évaluation :

4

very friendly

Évaluation :

5

Excellent customer service.

Évaluation :

5

Exceptional service, as usual! 150 % awesomeness!

Évaluation :

5

Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!

Évaluation :

5

Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.

Évaluation :

5

Jill is THE BEST!

Évaluation :

2

First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay

Évaluation :

5

Merci

Évaluation :

4

It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.

Évaluation :

5

They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment

Évaluation :

5

Great Service!

Évaluation :

5

Aucun

Évaluation :

5

Representatives were pleasant and helpful.

Évaluation :

1

This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!

Évaluation :

5

Very accommodating

Évaluation :

5

Very well run U-Haul location.