Customer Reviews for U-Haul Moving & Storage of Saco

2 821 évaluations

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Such a lovely and helpful team. Thank you!

ALISON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

I want to say Angela Fecteau at the Saco location was wonderful!! She was energetic, informative, patient, and very friendly. She did a great job with multitasking and being professional!

Melanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
2

Will never use uhaul for anything other than a truck rental and i will make sure everyone i know is aware of all the issues my family and I went through. Im very dissatisfied.

lisa L.  |  Expérience générale 
Évaluation :
5

Very smooth pickup and dropoff, thank you!

Sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janelle S. 
Évaluation :
5

Jennifer and Angela excellent Customer Service Reps... I see no improvement needed... Extremely satisfied Customer 5 Star. review!

DEBORAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl F.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

Excellent customer service!

Samantha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth J. 
Évaluation :
1

I ordered a 15" truck with a furniture dolly, and was assured that my order would be fulfilled. Upon arrival, I was told there were no more 15" trucks available. I was offered a 26" box truck, which I had to take, as there were no other vehicles available for me. This made for a very difficult experience, and I'm lucky that I actually had a DOT cert for the vehicle. Apart from that, the furniture dolly I ordered was not available either, and although I was permitted to grab an appliance dolly instead, it was paltry and ill-suited for my move. The woman at the counter was phenomenal, and very understanding and as accommodating as possible, but with a company bearing such a prestigious name, I was severely disappointed to find that the two things I had ordered were completely unavailable.

RYAN A. 
Évaluation :
1

BS. Reserve. Sign in. Pre register. Then wait 45 mins in line. Complete BS

CHARLES M. 
Évaluation :
5

I had a great experience. Great customer service.

DERRICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

The van had food crumbs on the floor and the drivers window did not work. Also the mobile pick up is a little confusing and takes too much time. it should be streamlined, but I am glad i choose the on line pick up because the line at the counter was long and was too much for the staff to handle it in a timely manner. they should of had another person to help out.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE F. 
Évaluation :
2

This truck needs to be retired.

MICHAEL O. 
Évaluation :
5

Very clean and well set up to store all of your possession's. I would not hesitate to store my tools, furnishings and bedding at this facility. The personnel where very knowledgeable and very helpful for all of my needs. Security at its best.

RICHARD D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
4

Sign outside said to wait with equipment to drop-off, but I had to go inside. Adjust signage.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

like to complement Jen at that location

Wayne S. 
Évaluation :
3

Got overcharged $130 but they made it right. Other then that we had a good experience.

arielle S. 
Évaluation :
2

I traveled one mile in total. Did not leave the vehicle running at any time other than driving the one mile. The arbitrary way in which gas consumption is read had me being penalized with the claim that the gas was now 5/8 and had been 11/16 when rented. In short the dealer was stating the truck consumed 2 gallons of gas to travel one mile! BS!

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P.  |  Premières impressions 
Évaluation :
4

Better check in area/ desk during COVID. Not use a sagging cardboard box as a bench for the credit card reader

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya S. 
Évaluation :
4

The truck was used on a rainy day for moving and furniture on the left side of the truck got soaked. I read afterwards that the trucks are water resistant and not waterproof. Recommend to others that on rainy days you protect items.

meghan M. 
Évaluation :
5

The trailer had some lights out.

Joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Staff was very helpful. On line help in changing pick up and return time also were great.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D.  |  Premières impressions 
Évaluation :
5

Everything went well. Excellent service.

CHRISTIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
5

Big inventory, food location. I received service immediately. My only suggestion is that the smaller open-air pull behind trailers be allowed to be one-way instead of local-onlu

Mark M. 
Évaluation :
5

Nothing to improve, because everything is great.

ANDREW O. 
Évaluation :
5

Customer service person was very helpful!

Robert N. 
Évaluation :
5

The storage family ws convenient and easily accessible. The staff was friendly and helpful.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Online check in process was confusing (email) and didnt seem to actually be a thing, so confused as to why it was labelled as such

Adam O. 
Évaluation :
5

Have used this location for a few different rentals and have always been pleased with the selection, availability of equipment and friendliness of the staff. Only changes would pertain to some of the Uhaul policies ....

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
1

Information about drop off times. I got double charged for delivering uhaul back at 10 instead of 9 am. 250$ to 374$. Don't let them get you. I was Mis informed from the get go when I got Told no need to worry you won't get double charged for returning the next day. There was no time limit until I showed up. I got screwed. Saco Maine uhaul not good

JEFFREY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
5

More service reps working on weekends to avoid long lines and backlog

MARK L. 
Évaluation :
5

Amical

TARIK S. 
Évaluation :
5

Very quick and easy drop off process!

Toni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
5

No complaints. We were pleased.

Daniel J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nova M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
4

Dropping the truck off was a little sketchy, I just walked in with the key and handed it to them they never came out to check the vehicle over anyting. I'm not sure if that's policy or at least particular operators.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucie F. 
Évaluation :
2

First they called to delay my pick up time as the truck was not ready. Came to pick it up at 5:30PM. They took half an hour hooking up the car transporter- I did not get into the truck until 6:00PM- however on the form they said the return time was 5:45PM. I filled the tank and the indicator was on the Full mark- yet they charged me for 2 gallons: $9.50. How is this accurate since the truck was not taken ANYWHERE to add gas???? I only went to Saco because nothing was available in Sanford where I live. They also charged me for Safe Move Coverage and Safe Tow coverage- that I clearly declined when I made the on-line reservation. The drivers side door took 5 attempts every time to close it.

Tracy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
5

Everyone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW

John F.  |  Premières impressions 
Évaluation :
5

No lines, no waiting. Did everything online and then just showed up and started moving stuff in.

kenneth b.  |  Online Move In 
Évaluation :
5

As always....Uhaul has exceeded its endeavors in true customer services. One in a limited business that truly understands and exhibits the heartbeat of a real American business. Thank you thank you thank you all

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis D. 
Évaluation :
1

Waited 15 minutes with in the store. Guy in the garage out back wouldn't answer. Had to go find the employees taking a break together. Truck smelled like cigarettes. And they charged me for miles I didn't use.

Alison L. 
Évaluation :
4

The open trailer I rented was suppose to be 5Ã-8,it was not a true 5' wide which was a problem. Just something you might want to let people know.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben M. 
Évaluation :
5

The vehicle fit my need perfectly and customer service was excellent.

Sara B. 
Évaluation :
5

Pleasantly surprised both store and van very clean and easy to deal with…

Kathleen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy G. 
Évaluation :
5

I use this facility for storage and equipment. I am completely satisfied

sharon n.  |  Premières impressions 
Évaluation :
2

The gas was not up there at a quarter of a tank where it said it was and the truck ran really bad it needs Servicing

Leah P. 
Évaluation :
5

Great service

ROCCO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen G. 
Évaluation :
5

The Saco Maine location always is a very good experience when picking up or returning equipment.

Robert D. 
Évaluation :
5

Excellent service. Thanks for everything!!

Deborah B. 
Évaluation :
4

Make the drop off procedure a bit clearer. I wasn't sure if I should wait with the van (as I would at most rental car companies) or take the keys inside.

Donald G. 
Évaluation :
5

Very quick, friendly service. I would definitely use the Saco, Maine location again.

steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
1

Scheduled to have a hitch installed on my vehicle. When At the scheduled appointment, I was informed the information on my vehicle was documented incorrectly. There were no available parts to install the hitch. During the appointment the price of the installation increased approximately $200. When scheduling the appointment I was not informed about the wiring installation. Employee at Manchester, CT site told me I could travel to my destination (maine), have whirring installed on the vehicle upon arrival when I purchase the rental of a trailer. When I arrived in Maine from CT I was informed that the installation of the wiring required a reservation and the hardware was not in stock. The employee in Manchester, CT stated there was universal wiring and it's in stock at the Maine location. Due to the extremely poor communication I had to rent a truck which rather than a trailer to transport items from Maine to CT.

Justin W. 
Évaluation :
5

Excellent friendly professional courteous service!

Kenneth C. 
Évaluation :
5

Tasha, the Uhaul person who helped me, was great. Professional, thorough and funny. Made a good experience GREAT!

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark/becky G.  |  Premières impressions 
Évaluation :
5

Very Friendly and Helpful Staff. The facility was very clean.

John B.  |  Online Move In 
Évaluation :
5

I don't know, everything went so smoothly and quickly.

Charles H. 
Évaluation :
1

I was charged for another day cuz I was 2 hours late getting it back. When I picked it up at noon they told me that if I had it back by Sunday afternoon I would not be charged. I've rented quite a few trailers over the past few years and never been treated like that. Not happy

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
5

The truck was pretty dirty, especially the windshield and dash board

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Saco location, excellent staff as always!

MICHAEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grace L. 
Évaluation :
5

Amazing costumer service.

Christopher P. 
Évaluation :
3

The person who checked me in was awesome!

Jennifer H. 
Évaluation :
5

Thanks to your staff for fitting me in between jobs. It looks great!

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald S. 
Évaluation :
4

Greatly appreciated the pleasant & helpful service from staff.

John E. 
Évaluation :
5

You're Fine

Marc R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt E. 
Évaluation :
1

Let's start off with the 1 good thing… 1. The process to book and pick up is easy, as well as after hours drop off. Now let's get to the good stuff… 2. The pricing is way too high, the tank was at 3/4, I filled it, and got no $ back. 3. The truck I got smelled of cigarettes and when addressed, both when checking the truck during pick up and drop off, I have not heard any response, and again, no compensation like the extra gas I added; I will NOT being using them again, I'd rather make 100 trips with a mini coup first. Tip: Do not use them. If you must, check and question everything they do.

Luke G. 
Évaluation :
5

Helpful and patient staff — one of the best U-Haul experiences I’ve ever had.

DENNISALAN A.  |  Expérience générale 
Évaluation :
5

Patient, helpful staff, both for equipment rental and storage arrangements.

DENNISALAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Y.  |  Premières impressions 
Évaluation :
4

No toilet paper in ladies room

Jude T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna N.  |  Online Move In 
Évaluation :
2

uHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It's been frustrating to get situated. As we feel that due to uHaul's mistake, we shouldn't be billed for that missed time.

Cody H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A B.  |  Online Move In 
Évaluation :
4

Initially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .

gail p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A.  |  Premières impressions 
Évaluation :
5

The staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.

Jeff J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W.  |  Premières impressions 
Évaluation :
3

Everything is great, the only problem I have is my code to unlock the door wouldn't work when I tried it so I had to rely on other people who were there to access the door. Not sure if it's because I bought it and moved in the same day but I would be bummed out if the code still didn't work after the fact.

Ian M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy J.  |  Premières impressions 
Évaluation :
5

Representative was great, pleasant and helpful.

richard/Mary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilisa/Jay D.  |  Premières impressions 
Évaluation :
5

Had to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.

Dawn/Ted D.  |  Online Move In 
Évaluation :
5

great customer service, always pleasant and helpful

Susan S.  |  Premières impressions 
Évaluation :
5

Very pleasant and smooth experience.

Bonnie L.  |  Premières impressions 
Évaluation :
4

When filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.

Michael R.  |  Online Move In 
Évaluation :
5

Clean, personable and professional

Richard/Sharon H.  |  Premières impressions 
Évaluation :
5

The front desk person was very helpful!!!

Lynn/Rich B.  |  Premières impressions 
Évaluation :
5

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

James r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D.  |  Premières impressions 
Évaluation :
4

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Susan C.  |  Premières impressions 
Évaluation :
5

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

April/Peter B.  |  Premières impressions 
Évaluation :
5

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I'll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

MARILOU L.  |  Premières impressions 
Évaluation :
3

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

Marilyn R.  |  Online Move In 
Évaluation :
5

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Kelsey L.  |  Online Move In 
Évaluation :
4

Moving is stressful enough. These guys help make it easy!

FRANK L.  |  Premières impressions 
Évaluation :
5

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

cheryl s.  |  Premières impressions 
Évaluation :
5

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Jacob L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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