I had a problem with the online rental and I was there for over a hour. When I had reserved it. The guy(forgot his name)working on the reservation did a great job fixing the problem.. Otherwise everything was good.. Thank you Rob BerryDaniel B.
Customer Reviews for U-Haul Moving & Storage of Saco
Pour nous contacter
Saco, ME 04072
(Rt 1 & I-195)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ted at the SACO location is a hard working great guy, and the service he provided me on Sunday was awesome Thanks Ted and Saco UhaulJeffrey B.
Le client n'a pas laissé de commentaire.Taylor V.
The front desk person was very helpful!!!Lynn/Rich B. | Premières impressions
The original request was tough. I booked and until we unloaded the truck I had no idea where we were returning the truck. Very frustrating especially after calling and being on hold for quite a while to get â€œyou'll get a call the night before your rentalâ€ never got that call.Cody M.
Le client n'a pas laissé de commentaire.Terry G.
More help. Store busy and it's really short handedMatthew S.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.JORDAN W.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.MARY G.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.CONRAD D.
2 girls who work there were fantastic.SHARON A.
Le client n'a pas laissé de commentaire.Martin W.
The employees, both the guy I picked it up from and the guy I dropped it off to, were extremely nice and laid-back, in a good way, still professional. What makes that more impressive for the guy in the morning but it was also alarming to me was the fact that on a Saturday morning you only had one employee checking people in and getting their trucks ready and trailers attached. For having checked in online and all of that I waited for too long and there was a line out the door.David H.
Brought in my trailer for return on Easter Sunday morning. Was met with a warm smiling face and was out the door on my way home in 5 minutes. Excellent service, give this guy a raise and a big thank you from me !!CHRISTOPHER G.
There was only one person in the officer he was working hard and polite but took too long to get rental trailer.Michael W.
Le client n'a pas laissé de commentaire.Murat K.
Le client n'a pas laissé de commentaire.Heather F.
Le client n'a pas laissé de commentaire.Noel H.
Le client n'a pas laissé de commentaire.David E.
Waited 30 minutes to get checked in for my uhaul, but otherwise helpfulSAMANTHA C.
Jennifer Strout waited on us. You guys hired a real gem! Wonderful service, polite, sociable and se even came out to the trailer in the yard to help me hook it all up, and take it down when I returned it. I can't say enough about the service. I was very pleased and will be back to rent more trailers in the future now that I know how easy it is and how helpful the staff is. Thanks a lot to U-haul and especially Jennifer.Rene B.
Very helpful and friendly staff!TRACY A.
We returned the truck in the pouring rain. The return the truck app would not open on my phone. How we're supposed to do it right under those circumstances is beyond me.HAL S.
Truck was very clean. However, in horrible shape. Passenger door had precious damage and was very difficult to even open.KAITLYN A.
Le client n'a pas laissé de commentaire.JAMES W.
Great customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!Taranna M. | Expérience générale
I'm a satisfied customer so continue doing the good work you're doing. Merci.L MALCOLM S.
They were awesome and were very helpful showing me how to hook up the auto transport. Would recommend them to everyone.PATRICK M.
Le client n'a pas laissé de commentaire.CRYSTAL W.
Le client n'a pas laissé de commentaire.Faye B.
I went to Uhaul at 411 marginal way in pottland Maine. There were three people at the counter, one was texting the other teo were on computers. After 15 minutes of waiting I asked to be helped and was asked to leave for being rude. I went to saco and rented a 5x8 trailer and i retiurnrf it 2 hours late and was charged 50 $so I should have rented it for two days if I wanted to avoid spending 3 rental worth. Will tru my best to live the rest of my life and never use UhaulBenoit A.
Very friendly, easy transaction, but the truck didn't have a ramp! We rented a trolley, which was useless without a ramp. Tried calling, but the wait was sooo long, because of helping other customers. Held on for 45 and then had to give up. Frustrating.Jacqueline B.
Le client n'a pas laissé de commentaire.CLAIR G.
Le client n'a pas laissé de commentaire.Deb G.
this is the second time I've rented from them and the second time was charged for something...the first when we returned the uhaul from a different location and yesterday I'm disputing a gas charge !ROBERT F.
Very good jobRobert T.
Le client n'a pas laissé de commentaire.Marilou L.
Wait time is too long should have two people on dutyRichard H.
It should not take so much time for such a simple rental. Speed up the process, everyone would probably be happier.carol C.
Le client n'a pas laissé de commentaire.Casey P.
Le client n'a pas laissé de commentaire.MIchael F.
Better communication between locations. The location we dropped off at was not notified that we were needing the truck for one or two extra days. Not a big problem, the drop off site called us. I just think the information should have been shared.David C.
Trucks should have enough gas in them to get from the store to wherever the move is going to!! I rented twice and both times the truck only had a quarter tank of gas!! Very inconvenient to have to fill up before even loading the truck!DALE P.
Le client n'a pas laissé de commentaire.SARA G.
Le client n'a pas laissé de commentaire.Jean B.
Nothing every thing was excellent. The employees were kind,very knowledgable of there jobs. Pleasant place to to go.JUNE B.
Easy pick up, easy drop off, wonderful people that helped me at both ends of the transaction. Thank you. Saco Uhaul is awesome. Oh, and if you get someone with purple hair, she is great!! :-)Bradley S.
Le client n'a pas laissé de commentaire.Stuart G.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Pamela W.
I'd really like to utilize the app check-in fully and not have to go in to the counter for the key, which has been the case the last couple times I've rented. If I'm going to take time to process my own rental, I'd like to not have to spend the time going in, waiting for someone to come in, and get the key. Isn't there supposed to be a lockbox where I could get the key instead?Todd R.
Le client n'a pas laissé de commentaire.Paul L.
Have you cleaned house at Marginal Way, Portland yet?CHRISTOPHER R.
Le client n'a pas laissé de commentaire.Terry L.
Le client n'a pas laissé de commentaire.Michael F.
There was one marker light out on the fender of the trailer, but the tail lights were fine. I would recommend a light inspection be performed on the trailers.as this is very important for towing.JEROME R.
Le client n'a pas laissé de commentaire.Glenn F. | Expérience générale
Le client n'a pas laissé de commentaire.BLAKE W.
Le client n'a pas laissé de commentaire.Peter V.
Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.James r. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN K.
Again, it was quick and simple. What more do you need?Katherine M.
The Saco Maine location is top-notch! I called for a trailer on Friday and I was able to actually reach this location on the phone and NOT get a call center! it's always nice to talk to personnel at the local uhaul and not someone elsewhere! Nice work!! Jen, the GM of this location is Great! She greeted me with a smile and, although I am not in the market, she informed me that she has storage units available and asked me if I would be needing any storage! if there is a top 100 list out there somewhere for storage, she will certainly be on it someday!! Lance, the gentleman I dealt with upon my return is also great and very friendly! He met me in the parking lot and checked me in on his handheld device and I was on my way! Perfect! I would also like to say hello to Gary Wayne Krobar at the Waterville U-Haul!TIMOTHY S.
Doing the whole process with the app was good but could probably be improved, especially the verification step towards the end of the check out process.Stephen I.
Great experience every time we use this location!ROBERTD R.
When we went to pickup the truck it wasn't ready. It was in a back lot and covered in snow. The truck was also on empty forcing us to have to fill in. This should have been ready to go when we arrived.Seth P.
Perfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.Joyce M. | Expérience générale
Trailer had quite a bit of road salt on it, so ratchet and straps were quite dirty to handle. Would have preferred it to be cleaner up frront. The truck was given to me on only a quarter tank of gas. At least 3/4 tank would be nice to start a trip with. Staff was very friendly!Zachary M.
Le client n'a pas laissé de commentaire.Donald M.
The trailer was old and not in great condition.David B.
Le client n'a pas laissé de commentaire.Patricia A.
Waited 20 minutes in line to find a truck covered in snow and ice. Nothing to clean it off with and had chunks of it flying off the top as I drove down the highway.DANIEL B.
Le client n'a pas laissé de commentaire.Donna B.
everything was great. amazing woman whom helped us.Donald D.
Jennifer was wonderful. She was able to keep everything moving even though it was very busy. She maintained a pleasant approach and was wonderful to work with.SAM R.
Nothing. The woman who checked us in was very sweet and helpful. We appreciated the excellent serviceEdward A.
Not sure if this location mixed up my mileage report. Hard to tell when you are told just to leave the truck and you will be emailed the bill. I am being charged for 4k miles when I only traveled 40 miles, at most.Russell M.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.MACKENZIE P.
On top of the cost of the rental fee, you pay for fuel and mileage. On my way to return this truck, i started thinking that this could get really expensive. I feel you shouldn't have to pay $.79 per mile, the rental fee should cover this. If you drove from Maine to Florida tack on an extra 1 500 $in mileage.Christopher L.
Le client n'a pas laissé de commentaire.Joel P. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Sarah B.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Jeff R.
Stuff got all moldy inside of storage had to throw away a 2000$ couchscott j. | Expérience générale
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Matthew S.
Check the tires!Elizabeth D.
Le client n'a pas laissé de commentaire.Harris R.
Le client n'a pas laissé de commentaire.MARIO B.
Le client n'a pas laissé de commentaire.Renato R.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Deborah M. | Expérience générale
Le client n'a pas laissé de commentaire.John P.
Keep doing the great service you're doing. MerciL Malcolm S.
Le client n'a pas laissé de commentaire.KATHERYN L.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Wesley M.
Get better tires on the pickup trucks if they are not 4wd the 2wd trucks pulling trailers in the winter is impossible with the tires that are on the truck it is unsafedustin D.
Le client n'a pas laissé de commentaire.Susan B.
Le client n'a pas laissé de commentaire.Honore C.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Randy D. | Premières impressions
My change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don't recall her name but she was amazing Machelle A. | Expérience générale
7 AM till 7PM don’t work for the working man !Clay B. | Expérience générale
Le client n'a pas laissé de commentaire.Miriam w. | Expérience générale
There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!Katie/Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph W. | Premières impressions
Le client n'a pas laissé de commentaire.Francis B. | Expérience générale
It was good had alittle mix up with the new storage unit but it got straightened out quicklySusan C. | Premières impressions
the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.Martha K. | Expérience générale
THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER 200 $ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!April/Peter B. | Premières impressions
I would prefer opening at 8 on SundayKatie/Michael H. | Premières impressions
I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.willem thomas F. | Premières impressions
We had no problem with the storage unit.Rachel B. | Expérience générale
Le client n'a pas laissé de commentaire.Philip F. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce m. | Premières impressions
Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I'll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.MARILOU L. | Premières impressions
The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn't know how to manage and I missed an entire day of work to move my things in because she didn't want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a 150 $day Bc of POOR MANAGEMENT. I will never use this location againBrittney C. | Online Move In
Safe and clean placeNancy M. | Expérience générale
Le client n'a pas laissé de commentaire.dave d. | Expérience générale
Too expensive compared to other units around the areaJeremy W. | Expérience générale
We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.Marilyn R. | Online Move In
Le client n'a pas laissé de commentaire.John H. | Premières impressions
The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!candace m. | Expérience générale
Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!Kelsey L. | Online Move In
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Excellent service à la clientèle.Orley D. | Expérience générale
The young man that helped us was so accommodatingBRIAN D. | Premières impressions
Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.Orley D. | Premières impressions
Moving is stressful enough. These guys help make it easy!FRANK L. | Premières impressions
The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.Francis B. | Premières impressions
Later times to access units would be much more helpful.Trisha S. | Expérience générale
All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.Debbrah B. | Premières impressions
Le client n'a pas laissé de commentaire.Diana P. | Expérience générale
Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble timesjohn c. | Expérience générale
The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experiencePascal C. | Premières impressions
Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Merci.Jeannine H. | Expérience générale
Le client n'a pas laissé de commentaire.frederick f. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannine H. | Premières impressions
Counter poorly staffed at busy timesROBERT L M. | Expérience générale
The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed upJeanine L. | Premières impressions
I'm sorry but I've forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.Nancy M. | Premières impressions
Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tactclarence s. | Premières impressions
Zachary Gentile helped me and he was fantastic. Went above and beyond.Jacob L. | Premières impressions
Gentlemen was very helpful and explained things clearly!Kathleen P. | Premières impressions
Very nice facilityDONNA P. | Expérience générale
Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)Iris D. | Expérience générale
very friendlyDestinie C. | Premières impressions
Excellent customer service.Andrew B. | Premières impressions
Exceptional service, as usual! 150 % awesomeness!Iris D. | Premières impressions
Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!jeff h. | Expérience générale
Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.Georgianna H. | Premières impressions
Jill is THE BEST!molly s. | Expérience générale
First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopaypeggy c. | Expérience générale
MerciAMAL A. | Expérience générale
It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.Marcus H. | Expérience générale
They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial paymentZachary B. | Expérience générale
Great Service!molly s. | Réservation
AucunYvonne H. | Expérience générale
Representatives were pleasant and helpful.Bobbi L. | Réservation
This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!Noah P. | Expérience générale
Very accommodatingMICHELLE L. | Réservation
Very well run U-Haul location.Paul W. | Expérience générale
I had a great experience and would use U-haul again!Emily S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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