Customer Reviews for U-Haul Moving & Storage of Saco

3 006 évaluations

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

guy J. 
Évaluation :
1

Fix website issues, they cost me hours of valuable time during pick up. During drop off, website issues also disallowed me to prove I put proper gas in the tank. Carefully inspect whether you are correct in charging extra fees.

H Scott W. 
Évaluation :
3

Uhaul really sucks now. Your only saving grace is that you are the last man standing. You seek add-on after add-on, you do a shameless insurance grab, and your pickup and dropoff procedures are beyond painful. The cost per day is fine, but the cost per mile is absurd. I only use you because you are the only game.

Timothy H. 
Évaluation :
2

Nothing. I tell everyone I can to avoid uhaul if at all possible. Everyone I've ever met only uses Uhaul because you're the cheapest and most ubiquitous truck rental operation. Terrible company. If you're reading this, get out. You're better than this.

Ben L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee M. 
Évaluation :
4

Tell the customer that something was sent to their phone for recording the condition of the vehicle before leaving the yard. I was told the booking was sent, but not the vehicle condition report.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
3

Staff I dealt with was very non-personable. He kept several people waiting while he was in the back of the building. Gave no acknowledgement to anyone he had kept us waiting. No acknowledgement that he would be right with us. He gave every indication of someone doing a job he hated.

STAN S. 
Évaluation :
5

I know it's hard to find staff, but the outside of the trailer was dirty and dusty. Other than that, this is a very good place to do business.

David S. 
Évaluation :
5

More staff. Had to wait quite awhile to drop off my trailer

Michael A. 
Évaluation :
4

Too expensive.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
3

nice

purvin D. 
Évaluation :
3

Customer service was wonderful and very helpful.

Walter M. 
Évaluation :
3

The rental process is unnecessarily complicated. Having to wait and wonder if/when you'll get a call from the reservation manager, when you have already reserved online is ridiculous. And doing the check-in online ahead of time actually lost us time at the location rather than saved time. The whole process seemed way more complicated and time-consuming than it needed to be

Rich P. 
Évaluation :
5

My van was new and had Bluetooth and a back-up camera. It was perfect. The woman who helped me at pick-up and drop-off was fantastic! Helpful, knowledgeable, and very nice!

DENISE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

When placing an order for a rental truck it would be nice if you would put the items ordered with it in the truck. And have some sort of a lock box outside that opens with a code to pick up the key. So the customer saves time from going inside and stand in line like everyone else. Ordering online is supposed to save time. Thanks

Barbara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
3

Have a rep at the desk with a much better attitude

Desmond K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane L. 
Évaluation :
2

Not enough help,waited over half of an hour to be helped and then the person had to help two of us at the same time

james M. 
Évaluation :
4

Get more help. One employee was handling the entire operation

Kevin B. 
Évaluation :
5

Everything went fine until I brought the truck back. The young lady was alone and stressed out but she handled the transaction very professionally.

John F. 
Évaluation :
4

Helpers to move were excellent. Rocket moving did an excellent job and worked hard to get the job done. Merci

James C. 
Évaluation :
5

Please contact me I left my EZ pass in the UHaul 207-602-4074

MORGAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

easy process very happy good service

gerald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
1

You're charging me for a full tank of gas when I returned it with a little over half. I took it (and uploaded the pic) with half a tank and actually gave back a bit over half. Your rep says they have the pic of the return fuel level but somehow not the pic of the fuel level when taking the van. That's really a convenient excuse to steal my money, U Haul.

Vanessa M. 
Évaluation :
5

Struggled with the online check-in.

Matthew G. 
Évaluation :
5

Very friendly and efficient service, nice people to deal with!

Peter V. 
Évaluation :
5

Hire more people like Jen S., Mgr. there.

Lyn H. 
Évaluation :
4

Jennifer was most helpful in the whole experience

John D. 
Évaluation :
2

The representative I worked with was very rude. When I arrived she informed me that the reservation that I had made over the phone for that morning was made for that night and there was nothing available. She said I must have done it online and they have been booked for a week. She made no apologies and was abrupt and rude. Then eventually offered a van to me, which I took. I informed her that I would take the van but the error "was not ok" She said it was the error of the call center and still made no apologies. She was harsh and rude. Stating the van will be cheaper than the one I had reserved.

Heidi S. 
Évaluation :
5

The lady provided great service.

BEVERLY J. 
Évaluation :
5

Great experience, will be a return customer.

Carl L. 
Évaluation :
5

Jennifer was very helpful! She made the experience very easy for us to understand.

MARIANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
3

I booked the after hours 24x7 pickup for 8 am on 5/1. Checked the night before with the uHaul app and watched the video etc on how to pick up before the office was open. Arrived at 7:45 and upon trying to pick up the system (iOS app and the website) both have an error message that the reservation had been switched to pickup at counter - which didn't open until 9am. Came back at 8:55, facility was already open and 4 people were ahead of me in the line. The lady that helped me was very apologetic and helpful, but this delay caused me to loose 90 minutes on a busy morning and miss a planned breakfast with my family. Not sure if there was a system glitch but evening getting an email the night before would've saved me this frustrating experience

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

There wasn't anything that I could say that needs to be different

Andrew F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
5

The vehicle was in an accident during the rental. I explained the scenario to the rep. I told her who I had reached out to already to communicate the details of the incident. She took some pictures and I was on my way. The process was quick.

Andrew G. 
Évaluation :
5

Everything went well except there was only one clerk there working and quite a few people waiting in a line to be helped.

Robert S. 
Évaluation :
1

Where do I start. I called the 24hr like to book a truck after hours. Was told they only had 15ft trucks, but when I showed up at the location they had 7 smaller 10ft trucks that I wanted. So I called back and a different person changed my reservation to be for the 10ft truck. I went through the online check in and everything but it never sent me a code to get the vehicle keys from the lock box. Then I continued to call to get assistance with the code and they are unable to view the code to get the keys. Then I was transferred over to the truck share and it had a 50min wait time. I was on the phone with uhaul and waiting in their parking lot for over 2 hrs. Until I told the last associate thank you for your help but I can't wait any longer (it was 10:30pm at this point). Very unimpressed with the whole operation. They should just give you your code on the invoice when they take your payment.

Hunter J. 
Évaluation :
5

Nothing at this time

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donn O. 
Évaluation :
4

A little slow, the busy lady working here could use some help

Stuart D. 
Évaluation :
2

Uhaul company was well organized and offered alot. It's greatly appreciated. The customer service representative on site was disappointing, disrespectful and doesn't represent the company well. I'll be more hesitant about my choice next time I decide to use a moving company.

Chad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH S. 
Évaluation :
5

Understaffed, help out the amazing employee and provide her assistance. (Ms. Strout)

Jane P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Female employee was only employee working this am. She was helping customer at desk and answering phone calls at same time. Which in turn caused long delays for everyone including me. She was doing a great job but desperately needed another employee.

GARY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
3

Drop of was descent I expressed my concerns and did not get any signs of sorry

Manuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen L. 
Évaluation :
5

Staff was very helpful.

margaret O. 
Évaluation :
5

The person who provided service was excellent...I mean really good...I don't write reviews much but she was really helpful, efficient and personable. Best U-Haul experience ever!

mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
1

If you can get someone to assist you, it will be with an attitude. The truck was dirty, not at all even broom swept. The amount of gas expected upon return was not communicated properly, therefore, I was charged additional for more gas and charged for 2 gallons when it shouldn't have been more than a single gallon. The amount of gas I put in, and I have the receipt, and the additional 2 gallons by the uhaul store, means I was getting less than 6 (SIX) miles per gallon...None of this is ok, I need to rent a truck a couple times of year due to purchasing furniture, I will find another store to do my business with.

Audra N. 
Évaluation :
3

We blew a tire while driving across the country because the PSI was way higher than it should have been (measured and confirmed by the tire tech that replaced our tire on the side of the highway). He let air out of the two other rear tires to adjust so we wouldn't have a repeat. Majorly disappointed that the negligence of a UHaul staff member put me at risk.

Meredith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M.  |  Online Move In 
Évaluation :
5

Angela is amazing and very helpful she definitely went above and beyond to help me. Thanks Angela

Albert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard B. 
Évaluation :
4

The person at the desk was FANTASTIC! She gets a 11 out of 10. However, the van itself smelled heavily of smoke, so much so that the couch I picked up now smells of smoke, too, although it came from a non-smoking home.

Jonathan W. 
Évaluation :
5

The description of the trailer I originally booked said 6 by 12 but the opening with the ramp was only about 4 and a 1/2 feet wide making it COMPLETELY USELESS as a 6X12 trailer You better fix that because I've now heard MULTIPLE accounts of people being screwed over that way getting to a destination only to find their item cant fit through the entrance/ramp opening, if I didn't notice it before I left for my 4 hour round trip I would have been much more than pissed off and I'd say that trailer would have ended up in a scrap yard by my doing and my card being shut down before it could be charged. Fix that fucking trailer or explicitly say that in BOLD on the website. Luckily there was a 6 by 12 without a ramp available And I was able to make that work And the woman I dealt with was very kind and helpful.

Casey C. 
Évaluation :
2

My tire blue, and I had a have U-Haul come out and change to tires, the second one was bald with steel belt hanging out. When I returned the trailer, the girl who assisted me At the taco main location was rude and had a real attitude, when she asked me to unhook the trailer and help her move it and I told her I had a bad back. I did not deserve that,

James G. 
Évaluation :
4

Store Manager was fantastic. She is knowledgeable, friendly, helpful and knows her stuff! Great representative for UHaul

Thomas M. 
Évaluation :
5

Honestly everything was smooth and easy from the moment I called to drop off

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Good people, clean setting.

dori n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alica/Jeremiah Flick b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Easy in, easy out. First time dealing with this location. Looked like a pretty well organized yard.

DAVID C. 
Évaluation :
5

Jennifer and Angela we’re very friendly and super helpful during my stressful day

JESSICA P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

AlwaYs clean and safe! Staff was professional and friendly!

Robyn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
1

I had paid for a dolly to be included with the rental. When I picked up my dolly on Friday (3/4/22) at your Sanford location there was no dolly in the uhaul. This error set me back a day in my moving process as I needed the dolly to move appliances. I then spoke with a very kind lady through customer service who agreed that was unfavorable and offered an additional day for free. The very next day I was being harassed by I believe your general manager of maine or something. It was a woman. She actually threatened my wife and I and said she would track us down to return the truck. After this threat we frantically returned the truck to the lot that night. Somehow in your system it says I owe an outstanding balance to you. Even though I have a bank statement as proof that I was charged. I needed a truck for another day so I just went through pensky.

FAITH B.  |  Premières impressions 
Évaluation :
5

Awesome staff

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
2

Will never use uhaul for anything other than a truck rental and i will make sure everyone i know is aware of all the issues my family and I went through. Im very dissatisfied.

lisa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl F.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey R.  |  Expérience générale 
Évaluation :
5

Very clean and well set up to store all of your possession's. I would not hesitate to store my tools, furnishings and bedding at this facility. The personnel where very knowledgeable and very helpful for all of my needs. Security at its best.

RICHARD D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D.  |  Premières impressions 
Évaluation :
5

The storage family ws convenient and easily accessible. The staff was friendly and helpful.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
5

Everyone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW

John F.  |  Premières impressions 
Évaluation :
5

No lines, no waiting. Did everything online and then just showed up and started moving stuff in.

kenneth b.  |  Online Move In 
Évaluation :
5

I use this facility for storage and equipment. I am completely satisfied

sharon n.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark/becky G.  |  Premières impressions 
Évaluation :
5

Very Friendly and Helpful Staff. The facility was very clean.

John B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma O.  |  Expérience générale 
Évaluation :
5

Helpful and patient staff — one of the best U-Haul experiences I’ve ever had.

DENNISALAN A.  |  Expérience générale 
Évaluation :
5

Patient, helpful staff, both for equipment rental and storage arrangements.

DENNISALAN A.  |  Premières impressions 
Évaluation :
5

Even the bathrooms in the storage facility were very well maintained.

MEGHAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

Jim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

Very impressive facility and staff. I would use this facility again if the need arises.

Bob Z.  |  Expérience générale 
Évaluation :
3

Security system is faulty and kept going off even after unarmed.

Alexus D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Expérience générale 
Évaluation :
4

No toilet paper in ladies room

Jude T.  |  Online Move In 
Évaluation :
4

More detailed explanation of the self checking in process for the automated system.

Orley D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Expérience générale 
Évaluation :
2

uHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It's been frustrating to get situated. As we feel that due to uHaul's mistake, we shouldn't be billed for that missed time.

Cody H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A B.  |  Online Move In 
Évaluation :
4

Initially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .

Gail P.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A.  |  Premières impressions 
Évaluation :
5

Great service, facility, and experience.

James F.  |  Expérience générale 
Évaluation :
5

Jennifer Strout was amazing. U are lucky to have her.

DAVID W.  |  Expérience générale 
Évaluation :
4

Not leaving as a customer, simply experienced a change in my storage needs and will be returning next week with a slightly larger unit( exciting contract with Life Storage).

Danielle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nirmal kumar K.  |  Expérience générale 
Évaluation :
5

Staff has been very kind and accommodating with a difficult move. Thank you all for your help!!

Christina S.  |  Online Move In 
Évaluation :
5

The Staff was amazing and helped with any issues I had. Wonderful location!

Brian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l.  |  Expérience générale 
Évaluation :
5

The staff there was excellent and met all my needs

Thomas P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

The staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.

Jeff J.  |  Premières impressions 
Évaluation :
4

The alarm to my unit never worked. The staff said it would take hours on the phone to fix and with the 3 hour time difference from Maine to Arizona it would be hard to fix. Other than that, I had a good experience and would use U-Haul again.

Peter H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W.  |  Premières impressions 
Évaluation :
1

Saco, You've gone from being one of the best of the Maine seacoast to being truly the worst. We checked in with a sloppy, rude female and checked out with a lazy, wise guy. You should be ashamed to be in Saco. Your new people bring the town rep.down. ...

Suzanne R.  |  Expérience générale 
Évaluation :
3

Everything is great, the only problem I have is my code to unlock the door wouldn't work when I tried it so I had to rely on other people who were there to access the door. Not sure if it's because I bought it and moved in the same day but I would be bummed out if the code still didn't work after the fact.

Ian M.  |  Online Move In 
Évaluation :
5

The customer service at Saco facility were great. They were very helpful and courteous.

James F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivasa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE H.  |  Premières impressions 
Évaluation :
5

Representative was great, pleasant and helpful.

richard/Mary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivasa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talia C.  |  Expérience générale 
Évaluation :
5

Access hours need to be clearer if they change or are different from posted schedule.

LOURDES A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey R.  |  Online Move In 
Évaluation :
2

Jen Strout was great however, this facility needs more staff. I have had issues with a truck not being available when I reserved it, having their systems down when I wanted one and although it was there, they could not rent because they could not get into the computer. I would not use the auto payment system for storage lease again as I have had an issue with it. Also I can NEVER get anyone on the Phone causing me to have to go in person and wait in a long line to speak with someone as only one person is working there. The place is clean and safe but, they need to figure out the management side of things.

beth s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilisa/Jay D.  |  Premières impressions 
Évaluation :
5

Had to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.

Dawn/Ted D.  |  Online Move In 
Évaluation :
4

After hours access/check-in a bit combersome.

Orley D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l.  |  Premières impressions 
Évaluation :
5

great customer service, always pleasant and helpful

Susan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G.  |  Online Move In 
Évaluation :
5

Very pleasant and smooth experience.

Bonnie L.  |  Premières impressions 
Évaluation :
4

When filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.

Michael R.  |  Online Move In 
Évaluation :
1

The staff was great but the computer system was extremely slow and didn't function correctly. It cost me 2 hours of my time, over 2 days trying and not succeeding to access my unit. The card didn't wok properly and they had to disable the alarm on my unit so I could place items into storage.

Peter H.  |  Premières impressions 
Évaluation :
5

Clean, personable and professional

Richard/Sharon H.  |  Premières impressions 
Évaluation :
5

The front desk person was very helpful!!!

Lynn/Rich B.  |  Premières impressions 
Évaluation :
5

Great customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!

Taranna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn F.  |  Expérience générale 
Évaluation :
5

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

James r.  |  Premières impressions 
Évaluation :
5

Perfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.

Joyce M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P.  |  Online Move In 
Évaluation :
1

Stuff got all moldy inside of storage had to throw away a 2000$ couch

scott j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D.  |  Premières impressions 
Évaluation :
5

My change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don't recall her name but she was amazing 

Machelle A.  |  Expérience générale 
Évaluation :
5

7 AM till 7PM don’t work for the working man !

Clay B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam w.  |  Expérience générale 
Évaluation :
2

There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!

Katie/Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B.  |  Expérience générale 
Évaluation :
4

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Susan C.  |  Premières impressions 
Évaluation :
5

the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.

Martha K.  |  Expérience générale 
Évaluation :
5

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

April/Peter B.  |  Premières impressions 
Évaluation :
5

I would prefer opening at 8 on Sunday

Katie/Michael H.  |  Premières impressions 
Évaluation :
2

I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.

willem thomas F.  |  Premières impressions 
Évaluation :
5

We had no problem with the storage unit.

Rachel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce m.  |  Premières impressions 
Évaluation :
5

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I'll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

MARILOU L.  |  Premières impressions 
Évaluation :
1

The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn't know how to manage and I missed an entire day of work to move my things in because she didn't want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a $150 day Bc of POOR MANAGEMENT. I will never use this location again

Brittney C.  |  Online Move In 
Évaluation :
5

Safe and clean place

Nancy M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dave d.  |  Expérience générale 
Évaluation :
3

Too expensive compared to other units around the area

Jeremy W.  |  Expérience générale 
Évaluation :
3

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

Marilyn R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!

candace m.  |  Expérience générale 
Évaluation :
5

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Kelsey L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
5

Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Excellent service à la clientèle.

Orley D.  |  Expérience générale 
Évaluation :
5

The young man that helped us was so accommodating

BRIAN D.  |  Premières impressions 
Évaluation :
5

Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.

Orley D.  |  Premières impressions 
Évaluation :
4

Moving is stressful enough. These guys help make it easy!

FRANK L.  |  Premières impressions 
Évaluation :
5

The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.

Francis B.  |  Premières impressions 
Évaluation :
5

Later times to access units would be much more helpful.

Trisha S.  |  Expérience générale 
Évaluation :
5

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

cheryl s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana P.  |  Expérience générale 
Évaluation :
5

Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times

john c.  |  Expérience générale 
Évaluation :
5

The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience

Pascal C.  |  Premières impressions 
Évaluation :
5

Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Merci.

Jeannine H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frederick f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine H.  |  Premières impressions 
Évaluation :
4

Counter poorly staffed at busy times

ROBERT L M.  |  Expérience générale 
Évaluation :
2

The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up

Jeanine L.  |  Premières impressions 
Évaluation :
5

I'm sorry but I've forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.

Nancy M.  |  Premières impressions 
Évaluation :
5

Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact

clarence s.  |  Premières impressions 
Évaluation :
5

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Jacob L.  |  Premières impressions 
Évaluation :
5

Gentlemen was very helpful and explained things clearly!

Kathleen P.  |  Premières impressions 
Évaluation :
5

Very nice facility

DONNA P.  |  Expérience générale 
Évaluation :
5

Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)

Iris D.  |  Expérience générale 
Évaluation :
4

very friendly

Destinie C.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Andrew B.  |  Premières impressions 
Évaluation :
5

Exceptional service, as usual! 150 % awesomeness!

Iris D.  |  Premières impressions 
Évaluation :
5

Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!

jeff h.  |  Expérience générale 
Évaluation :
5

Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.

Georgianna H.  |  Premières impressions 
Évaluation :
5

Jill is THE BEST!

molly s.  |  Expérience générale 
Évaluation :
2

First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay

peggy c.  |  Expérience générale 
Évaluation :
5

Merci

AMAL A.  |  Expérience générale 
Évaluation :
4

It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.

Marcus H.  |  Expérience générale 
Évaluation :
5

They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment

Zachary B.  |  Expérience générale 
Évaluation :
5

Great Service!

molly s.  |  Réservation 
Évaluation :
5

Aucun

Yvonne H.  |  Expérience générale 
Évaluation :
5

Representatives were pleasant and helpful.

Bobbi L.  |  Réservation 
Évaluation :
1

This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!

Noah P.  |  Expérience générale 
Évaluation :
5

Very accommodating

MICHELLE L.  |  Réservation 
Évaluation :
5

Very well run U-Haul location.

Paul W.  |  Expérience générale 
Évaluation :
5

I had a great experience and would use U-haul again!

Emily S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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