Customer Reviews for U-Haul Moving & Storage of Safe Harbor

Évaluation :

5

Nothing. Elvis and his team was very helpful and professional. Everything was ready and completed in a timely manner. Merci

Évaluation :

3

Maintain these vehicles better I had to drive it 14 hours like that.

Évaluation :

3

hard to navigate. signs on how/where to exit would be helpful

Évaluation :

5

Dru provided fantastic service. Only challenge with this location is lack of customer parking.

Évaluation :

5

Steering wheel was not properly aligned making it hard to read the speedometer on straightaways. .

Évaluation :

1

ATP I won't recommend uhaul to anyone. I got a 26ft truck which the steer axle broke off while driving hitting a brand new bmw and leaving me and my kids stranded over 5 hours. The tow dolly I had to take back to get sprayed with WD40 . The site manager Sharon agreed to refund me but can't be reached after promising to call me back after dealing with a customer. I call placed on hold 10 mins call back just to be hung up on. Then trust to get a email that I owe a late fee for broke down equipment that had to be towed to and from my house. GTFO y'all gotta be kidding me

Évaluation :

5

Great people great attention. Thanks

Évaluation :

5

Thank you. Jason

Évaluation :

5

All the staff was amazing from the time I walked in the door

Évaluation :

4

Thank you for the easy correction and friendly, professional service. After the issue was so skillfully resolved, I would absolutely recommend this location to a friend - and I will use your location again.

Évaluation :

1

Front tires were worn and very dangerous both tires were not safe at all the lack of maintenance by U-Haul is extremely poor. I have taken pictures as proof and will make sure this does not happen again I hope U-Haul contacts me or I will be forced to publish these fotos. 704 713 1954

Évaluation :

5

It was an excellent experience they have great employees with awesome service

Évaluation :

5

Friendly staff. Vehicle was ready.

Évaluation :

5

great custsomer service

Évaluation :

5

Quick and easy

Évaluation :

5

Excellent

Évaluation :

1

We used our u-haul storage units for the launch of our business. Our greatest frustration was the inability to access our units -- especially on Monday mornings when we had to readjust our processes to be able to send our crews out on Mondays. Both front entrances were blocked practically every Monday by returning vehicles. We also faced frequent blockages on one or more routes within the facility during the week as vehicles were left parked blocking driveways. Finally, we had an agreement with the manager when we first moved in that we could use the u-haul dumpster for shrink wrap and other debris from jobs. That right was revoked a few months ago, providing the final straw that made operating there untenable.

Évaluation :

4

Forgot to give me my lock that came with unit Had to provide my own

Évaluation :

5

The staff was very professional

Évaluation :

5

Great experience!

Évaluation :

5

Excellent rental experience. The staff were very friendly and helpful.

Évaluation :

5

Drop off was easy and quick. Would use this location again. Thanks

Évaluation :

4

Quick and professional service.

Évaluation :

3

No dolly. Luckily, there was an employee there early and she was able to provide me with a dolly.

Évaluation :

5

Dra did a fantastic job of getting everyone checked in and on their way with their respective trucks despite the fact that 5 of us showed up at the same time. He was incredibly polite and friendly and never got rattled. Excellent emplacement!

Évaluation :

4

Great service. Would be excellent overall except for the lack of customer parking (3 spaces) at this location.

Évaluation :

5

Staff is very friendly and helpful. If I had any issues with my rental it was U-Haul app related and not with this location. I would highly recommend this location to anyone.

Évaluation :

4

Missing lights inside the unit and outside

Évaluation :

1

1. The tires were way below the safety rate regarding PSI. I had to pay to fill all four tires with air. Front tires were below 40 and should have been 65. The rear tires were around 60 and should have been at 80. This is a terrible safety situation and unacceptable. 2. The person who handed over the truck started it and said it was ready to go. If I hadn't stopped to ask him where he put the keys, I would've driven off without them. I had to find him to get the truck keys in his pocket. 3. The service person had no idea about the cargo space differences between the trucks. 4. When I asked to see the inside of another truck to compare cargo space, it had not been cleaned out and had trash in it, but it had a zip tie on it, suggesting it was ready to go. 5. When I pressed the "OK" button on the steering wheel, it flipped off, and I couldn't use any of the driving features during my rental. 6. I shared that I was helping with relief efforts in NC after Hurricane Helene, bringing donations to Operation Airdrop. When I asked for any kind of monetary assistance, I was told that the corporate office of Uhaul was doing something directly. What did Uhaul do exactly to help? 7. Invest in 2-way radios for employees to talk to each other while outside, versus yelling at each other across the lot to communicate.

Évaluation :

4

Everything was terrific, including the woman behind the counter who assisted me. My only comment is that I wasn't sure exactly where to park the truck when I returned. Maybe explain the return process to people and point out where to park when you return.

Évaluation :

5

Easy Peezy drop off.

Évaluation :

5

Dre is very professional, not my first rental here but I realize the service provided is always good.

Évaluation :

5

Dra and the entire staff continue to impress with a smile! Such great attitudes and service culture at this store! Merci.

Évaluation :

1

After my minor son found a gun in the uhaul and police has to show up at my new home I was flabbergasted to see if was still charged. Even after the police had to hold it to investigate. Mind blown and I have yet to hear back from uhaul. The stress, embarrassment and lack of safety for my family and I was unbearable.

Évaluation :

5

The manager was very professional and courteous.

Évaluation :

1

I had my truck reserved for 8am and this location didn't out my keys out for me to pick up so I had to wait for an hour for them to open at 9 to get the keys to my truck, while I had movers at my house I was paying hourly and had to pay them for the hour I waited at uhaul. I'm very disappointed in this location and would not recommend to anybody.

Évaluation :

5

Good quick service, especially when returning.

Évaluation :

5

Jewel W at the Westmoreland location in Cornelius, NC was exceptionally helpful, professional, polite and had a great attitude. Need more people like her in the work force these days. Always had a smile and very knowledgeable, will definitely use this location again.

Évaluation :

1

i was charged a fee for returning this uhaul to a location in wilkesboro. hurricane helen had shut down highways on the way to hickory (where i was supposed to return it). this was out of my control and we were and are under a state of emergency. i returned this friday shortly after 5pm. it wasn't due until the next day in hickory. the print shop where i returned it was to be open until 6pm and i called a left a couple of messages inquiring about returning the uhaul there. no one bothered to return any of my messages. oh, then on top of it all - i was sent a text that the uhaul was going to be reported stolen!

Évaluation :

5

This location was great. However, before getting there we had an absolutely horrible experience at the Denver, NC location they had moved our reservation to. Nobody was there, we called and got no answer. Were forced to call and lost an hour of our day struggling thru your customer service. I had to call again and remake a reservation to the original location. To move a bed for my son who survived Hurricane Helene and is displaced from Asheville. Awful.

Évaluation :

5

Van smelled of smoke and was dirty with red clay dirt Drove well!

Évaluation :

5

Friendly workers at this location. Fast and efficient pick up and drop off.

Évaluation :

5

Would prefer on sight would answer phone instead of call center.

Évaluation :

5

Jewel W was simply awesome! She was knowledgeable, courteous and an asset to this U-Haul location.

Évaluation :

5

Quick and painless. Easy.

Évaluation :

5

Super helpful team

Évaluation :

2

On a Saturday morning U-Haul at that location must that's a must have more than one agent working. There was a lot of people that were frustrated because they had scheduled to meet with their truck or trailer again on a Saturday morning.

Évaluation :

4

Shouldn’t have to enter info each time when booking.

Évaluation :

3

I was upset because I calculated 52 miles and got charged for 87. It took 3 tries to get a vehicle that didn't have a check engine light on, but you had to slam the doors to get the door open light out. Also the sun visor didn't have a bracket to secure it to be able to use it.

Évaluation :

5

Dra was awesome - so efficient and friendly. I've rented here before and the staff does a great job.

Évaluation :

5

Absolutely love this location. Jule and remaining staff awesome

Évaluation :

5

I had the best experience at UHaul as I ordered a 26' for my 3BR huge move from Lake Norman to Greensboro,NC storage unit. UHaul kept me informed along the way. They also provided me with two men to load the truck.They did not stop loading and knew how to load a houseful of furniture (including fridge, washer/dryer) The truck was loaded within 2 hours (of course I had everything boxed, the beds broken down and dressers with mirrors wrapped).

Évaluation :

3

Very busy at pick up - seemed disorganized. Had to wait for my key for mobile pick up. No place to park.

Évaluation :

4

I needed to leave my car at the location, and parking was very limited (only 3 spaces). But the staff was great and helped me find a spot out of the way behind the gates.

Évaluation :

1

My truck that I rented needed maintenance., I felt unsafe driving it on the highway.

Évaluation :

3

The location is understaffed and one person is doing everything for each customer, running the front and the back of the business. It takes a long time to get service and there is a long line of angry people waiting during a stressful time.

Évaluation :

5

Everyone is great here!

Évaluation :

5

Since 2012 our entire family uses this particular location, not 1 time ever have we had bad service, only the best. Jule is an incredible asset to this facility she's amazing

Évaluation :

5

Thanks

Évaluation :

2

More than a few times my unit was locked saying I didn't pay when it's on automatic draft. Come to find out they had someone else under that unit not me. This was more than twice and when you're trying to get access to your belongings it's rather inconvenient. Had to put a new card on file after that because they had no other info somehow. This use to be a great facility years ago when another lady ran it. But now, I would not recommend for the pricing of it. Phone calls barely get answered when you do call. Go somewhere else.

Évaluation :

2

The parking situation at this location is horrible. You can only fit large trucks down certain isles. You constantly have to move for the staff to pull trucks through. My unit didn't have working lights. 50 % of the time when I visited both gates were up, so security isn't super important.

Évaluation :

5

Dra and team were friendly and attentive. Glad I picked this location to meet my relocation needs.

Évaluation :

5

Very helpfull

Évaluation :

5

It was a pleasure working with U-Haul in Cornelius, NC. They were so helpful and friendly!

Évaluation :

4

unclear terms of payment for storage rental.

Évaluation :

5

The manager of the facility was awesome she stayed past.operating hours to ensure I was able to check in rental. Much appreciated. The hired movers Wayne Jailyn, Amp and Zane were all awesome. Quick and didn't break anything. Great communication and patience when we were not tracking on time.

Évaluation :

1

It’s rat infested! My things got ruin and insurance was pointless cause it didn’t cover it

Évaluation :

5

I appreciate the help of staff members at this location. As I was moving out, he reminded me of carts available for use and showed me where to find them. Game changer. My on line experience wasn't all that great. I requested move out through app, but after three days called facility and spoke to Dre. He immediately handled it and I received a receipt. Great live customer service. The app is less than helpful.

Évaluation :

1

Very poor experience with excuses from everyone, no accountability pass the ball to everyone else. No one on site to ever answer questions or resolve issues.

Évaluation :

2

Terrible attitude from the female at the desk. Our storage was included with a one way rental but we were never told it needed to be a separate reservation or that we needed our own lock. The whole process was confusing and we had to make a separate trip to buy the lock. She was short and rude. Not a great experience at all. Will seek other location in future.

Évaluation :

4

There was lots of mouse dropping all over my furniture. Outside of that, the staff was great.

Évaluation :

5

Fast and easy. Also convenient. Great experience. No stress. Easy acsess. Friendly and hard working staff. No worries.

Évaluation :

4

All good but sometimes difficult to reach the team by phone. Ever thought of giving managers a company cellphone and making the number available?

Évaluation :

5

I've moved alot and have needed a bunch of storage units in the past. This one was by far the best! Check in online took a minute. So easy. Every employee would wave and or say hello. Even on move out Jules stopped in the middle of getting a truck rental ready and helped me check out so I didn't have to wait. She didn't even get upset or annoyed. Super clean and the doors had no rust and we're easily locked. Thank you I can tell when a place is run well and employees take pride in their work!

Évaluation :

3

Was treated very well at this facility.

Évaluation :

5

The new manager and previous manager have been extremely helpful and polite. Wonderful customer service and nice clean and convenient location.

Évaluation :

5

The staff is very friendly and helpful specially Sunday, she is wonderful when she answers the phone you could tell she has a smile on her face and the rest of the staff are very nice.

Évaluation :

5

Great facility, great service - would highly recommend

Évaluation :

5

Fantastic, highly recommended

Évaluation :

5

The managers of the location have always been awesome to work with!

Évaluation :

1

There were multiple occasions I was unable to access my paid space and/or exit with my boat due to using my space for others' vehicles/boats or clogged drive/entrance. Manager mentioned crediting my account to remedy, however I was never informed/confirmed that such credits were applied, quite similarly to never receiving phone call regarding account closure that was promised by uhaul customer service.

Évaluation :

2

I reserved a 5x5 unit online. Came in to pay and store my stuff. Went through all the paper and paid but long story short, the unit I was assigned was full of stuff. Unfortunately for me, it was the last one. He offered me a 5 x 10, for the 5 x 10 price, which I declined. At the end of the day, he refunded my money and confirmed availability at a nearby Uhaul place. On the way there I saw Lakeside Mini storage. They had a larger unit that was cheaper than Uhaul's smallest unit. Go there. I did!!

Évaluation :

4

my bin D421 had problems with mice, spiders and leaves

Évaluation :

5

Clean place !!

Évaluation :

5

Staff was very helpful

Évaluation :

4

Need to open earlier for drop offs and pickups

Évaluation :

5

The staff and team are excellent, nothing but positive things to say.

Évaluation :

1

The 5 x 10 unit I had was severely overpriced for the area and the competency of the staff. Over the period of three years, I never once received a direct answer for any questions in less than 5 to 10 minutes....if they were even able to answer it. I had to make 4 trips to setup autopay. Couple the above with the entry gates being blocked 85 % of the time and the rented unit always having a truck blocking it. I would have to go to the office to ask them to move a truck every time so I could access my belongings.The unit was fine but slightly overpriced. The service is why I left. I would be embarrassed if this was my staff. They are friendly and polite, but lack the skills to do the simplest tasks. I have high reservations against recommending this location. Staff needs to be trained and tested or replaced. Wish I speak more highly of this experience.

Évaluation :

3

Too many trucks parked on corners of buildings and in the spaces closest to the doors preventing ease of access when trying to get the truck in to unload.

Évaluation :

5

Hannah was very helpful. Even very late night on the weekend.

Évaluation :

3

The staff here work extremely hard and are very freindly. Although, there needs to be more employees on each shift. Understaffed would be an understatement. I'm a regular at this location with 5 storage units and frequently getting trucks. During busy hours, it's very difficult to get in and out of the facility because of a lack of employees able to service the desk and check in vehicles at the same time. Again, the staff works very hard but there's only so much one or two people can do.

Évaluation :

4

Front desk Staff was super friendly and helpful even when very busy close to closing. Our portion of the F building, (401). Seemed warm compared to the 300 section, may want to check the air for that area

Évaluation :

4

The only complaint was due to poor communication regarding the drop off of the UHaul that I drove to your facility. I was told that I could leave it there but there was no confirmation of the arrangement once I arrived.

Évaluation :

1

The requirements for completing a rental should be disclosed at the time of reservation. It is very disconcerting to be told at check-in about the need for 2 alternate contacts, and for home owner's insurance policy details. For people who may not have permission to use other people's contact information in advance, this is a very uncomfortable and inconsiderate imposition. Further, it feels like a form of economic duress to refuse to complete the rental without the information for someone who does not have these alternate contacts. These type of requirements could easily be noticed in advance or during the reservation process and a customer could make a decision about how they wish to proceed. At the time of check-in, the customer often has their belongings in a rental moving vehicle with cost implications, as well, they may not have any other option for storage which forces them to find some way to comply with your requirements. They literally have little or no choice except to agree to your terms at that point. That feels very much like duress.

Évaluation :

1

All my my belongings were affected by the paint on the concrete wall inside of my unit. Seems the wrong kind of paint was used on the porous material on an exterior wall. It began rotting off and got white paint dust all over my items and myself. I had to breathe in the paint dust while clearing out my unit. The place was very expensive. Furthermore the entryway was most commonly blocked by large uhaul trucks and trailers so I would have to wait to access the unit for someone to come move the large vehicles.

Évaluation :

1

i will never use u haul for anything again , moving OR storage

Évaluation :

5

This particular storage facility has extremely borrow aisles.

Évaluation :

5

Nice facility excellent customer service

Évaluation :

5

We kept a storage unit here for many years & only discontinued because we moved. We were very satisfied.

Évaluation :

5

Very polite and helpful staff, easy move in process

Évaluation :

5

Thx Kyle- great help

Évaluation :

4

I rented from Life storage before and when I moved out, it was pro rated. It was a bit of a disappointment that I had to pay for days that I did not use.

Évaluation :

5

As always, this U-Haul experience was outstanding. Every time I have used U-Haul for storage, a rental truck, or a trailer, my experience has been wonderful. I am a loyal customer and appreciate your performance and professionalism. Well done as always. N. K. Angel

Évaluation :

5

Kyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It's nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.

Évaluation :

5

We are so pleased with the entire experience. Merci.

Évaluation :

5

Kyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he's being paid, it isn't enough!! The whole crew there deserves a pay raise, honestly.

Évaluation :

4

Bien

Évaluation :

5

The staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.

Évaluation :

3

Just moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50 additional charge felt this was unfair

Évaluation :

4

The only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!

Évaluation :

4

After finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.

Évaluation :

5

Very accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .

Évaluation :

5

Kyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.

Évaluation :

5

All of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.

Évaluation :

5

Staff and facilities were fantastic Thanks

Évaluation :

5

The staff was very friendly and helpful. The facility has easy access to enter and exit.

Évaluation :