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Carrie ECustomer Reviews for U-Haul Moving & Storage of Saint Augustine
Testimonials From Recent Customers
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All good
PAUL MThe trailer could use an adjustable foot in case the trailer needs to be unhooked while loaded.
Matt BFriendly staff. Very helpful and professional
Michael FOnly problem on website checked address and it shows different location causing me extra 15 minute travel time
George MVery nice and efficient which was greatly appreciated!
Jeffrey GThe rental trailer (5x8) was dirty and in poor maintenance condition (some attachments points broken and electrical wires loose)
Jorge DY'all are the best.
Wes TI had a great experience at this location. The general manager Jared was very helpful, and informative. I would definitely rent from this location again and would recommend friends and family to do so too
Byron RJust keep up the good works ! I will always coming back and back again
Sheretta JThe couple that runs the place are really nice. Very respectful and humble. Great customer service!
martin kThe manager is great! And so are the staff.we have rented trailers there numerous times and have been totally satisfied! Even the drop off spot was great as well!
ROBERT BDon't charge by the mile or at least not so much
Steven WDelivery was flooded drains stopped up Ruined a new pair of shoes
William FA tire had low tread and needed to be changed for our five hour drive on the trailer they first hooked up for us. But at our request they happily swapped trailers with no problem. YES, I would use them again
nancy sThis was a difficult drop off because it was after hours and someone dropped a truck at the front of the return line -- there was limited space to navigate because of the amount of equipment maintained at this location - had to really be creative to drop the trailer and leave the parking lot
Lori SVery fast servuce
DAVE PSpace is tight making it difficult to park
Martin VIncredible efficiency in returning the trailer. Try proofeional. Excellent service
Angelo CJared was a professional Explained my options and gave me advice on the best way to move my furniture Thanks for the help!
Jason WHands down BEST uhaul experience. This is where every uhaul facility should send all their employees for training. Every single person was extremely helpful. Friendly. Went out of their way to be kind. Even giving me and my movers water's when we were unloading. The best. Love love love love this location.
Cheree NThe team at the St Augustine store are the best!! TB
WILLIAM BProfessional and organized . Every part of the moving experience was pleasant. Highly recommend using this location if you live in this area.
dwayne wLove u guys! Keep doing a awesome job!
Geoff KStephen that helped me is phenominal. Did a great job multi tasking and being attentive to everything myself and other customers needed. Never got overwhelmed and went above and beyond.
Christos MExcellent service à la clientèle
TOMMY JDissapointed. Received 26ft truck with no gas in it. a 16th of a tank was a very optimistic way of looking at it. I Called customer service and I was told this is normal. I was offered a gas credit if I would put the gas in the truck. I don't wish to work for UHaul. I couldn't have put more than 10-15 miles on the truck. Truck was clean on interior but poorly maintained mechanically. truck needs alignment terribly. Follows all dips and crown in road. Idles with no oil pressure. Maintain your fleet. I did self check in, so I have no comment on your staff. Next time I will skip UHaul and use one of the many equipment rental apps available.
Mike TNo room for improvement. Top knotch company with professional, friendly service.
deborah bThe staff does an excellent job with customers and managing an under-invested facility. The driveways are cracked, unlevel, unsafe and dangerous, the storage buildings dated and worn with inconsistent, if any, of the proper cooling. It's time for U Haul to invest in this facility - a complete makeover or tear down and rebuild. The employees are great, the company does not adequately maintain the facility.
Robert W | Expérience généraleGreat customer service!
Heidi BOut standing
Stacey SI do understand the high value of staff shortages , but that's the biggest improvement so far . Keep up the good works.
Sheretta JNo complaints
Danny SStaff was very helpful and fast!
SCOTT T | Premières impressionsThe staff was great!
Scott TThe younger gentleman that helped us was extremely knowledgeable and super friendly. He was a real pleasure to work with! Wish I could remember his name because you have a real superstar employee there!
Kirk BThank you to your General manager. Very busy, very professional. A great credit to your organization. It's amazing how he treats all customers. Thank you I will return and tell my friends how good this business is.
KENNETH BFriendly, efficient, go the extra mile to make sure our company gets exactly what we need.
Phyllis Weasy Jason was awesome
lenore gThe at A1A U-Haul is the best...Jarrod super nice, positive and helpful.
Walter BThis place does it like no other. The best U-Haul set up anywhere.
Shawn OGive the next customer the same great service you gave me.
Patrick AThe equipment was inappropriate, but the customer service office did a very good job arranging everything .
Martin CStaff was very professional and helpful.
Gerard GManager was professional and helpful
Robert IClean helpful charming staff. Held my reservation in spite of minor, fixable problem that delayed pickup. A fuse in my car's electric attachment. Trailer was clean and rode fine cross country. Stay the same. It is perfect.
Sheila RI always feel like the most important customer.
Patrick AGreat job again!!
THOMAS KPerson behind the counter was exceptional
KERRY KStop telling people to have their towing package checked by U-Haul if the people at U-Haul, A. Have no idea why I'm there with a truck to have it checked, B. Have NO ONE to check it, and, C. Ask me, when I come in to have the "check up" done, "Do you have a hitch? Do you have an adapter? Then you're good to go. We were finally "inspected" by a guy working on a car hauler who stated he knew nothing about hitches. Thanks a lot, U-Haul. What a huge waste of time.
Patricia NGreat service!
Donna WProperty is clean and well maintained. Previous mgmt blew all the dirt from hallways into units, under the doors. All our stuff was literally covered in dirt. Jared was quite surprised when he saw all the dirt. 33 yrs, we were there. That's a lot of dirt. Sadly, some fabric items are completely ruined. Very disappointing, since we were the 6th unit to be rented when it opened. Over $24 000 spend there and lack of caring employees ruined some of our stuff. It's not Jared's fault, he hasn't even been there long enough to cause it. He was really polite and personable. I wish he'd been there sooner. I'm certain future renters will not have those same issues. Jared seems to be on top of things.
TERRI J | Expérience généraleHappy to be on my new apartment...sad to leave U Haul tho..Nice Friendly People...GREAT MGMT!
Kathleen R | Expérience généraleJared was always helpful.... the only reason I left, was because the location was no longer close to where I lived.
George A | Expérience généraleVery fast and efficient service.
Jeffrey KChristine is a professional. A pleasure to do business with this location
Amanda BIt's a very comfortable place to deal with all the staff is very helpful and considerate
Robert JVery efficient location - was able to pick up the trailer very quickly. Both employees I dealt with were knowledgeable, helpful, and polite. Run very professionally.
Matthew SVery well run operation, very helpful when I pulled into the yard
Tom KThe vehicle was past due for service. The app did not work at all.
NORMAN GVery professional staff. Fair price. Great job!
Dennis WTruck was dropped off last night and dolly was in back of truck. Thanks fot the outstanding customer service that I received, the manager was very helpful and very respectful to my needs Sincerely: Mr. William P Hall Retired military gentleman Keep up the great customer service.
WILLIAM H | Premières impressionsAll 3 people i have dealt with there are beyond friendly. Best uhaul location in town
Adrian RThe location was just in a busy area, but the drop off went smoothly.
Karen PEverything was great... the staff helped me attach the trailer, gave me some instruction on taking turns and was there to help me remove it when I returned. Thank you!!!
George AJarod was always very friendly and positive! The facilities were well kept every time I visited. Great rental experience!
James C | Expérience généraleGreat customer service and after hours support!!
BRANDI B | Expérience généraleJared was very helpful through our entire experience from moving in to moving out....we were almost sorry to leave!!! Jared and his team are a credit to your organisation.
Mark S | Expérience généraleJared is extremely professional even in a peer-peer setting. He knows everything he can know about his facility and is eager to answer any questions.
Richard K | Premières impressionsJarred and his team were phenomenal. I have had self storage at probably over a dozen facilities and this is the best experience I've ever had. Very professional and efficient operation
Tyler D | Expérience généraleAll of the staff members I worked ( 3 different ones) were all extremely helpful and made the process smooth and simple.
Monica H | Expérience généraleMade to feel welcomed there.very helpful and friendly. The girl working the late shift was very nice and knowledgeable. Helped with picking up trailer sng taking it back. And using storage.
PETER B | Expérience généraleDon’t remember her name but was very nice and a big help to us.
PETER B | Premières impressionsEveryone was AWESOME!
Joyce B | Expérience généralestaff was excellent , very helpful. storage unit was clean and easily accessed.
James E | Expérience généraleI was very impressed with the offer to get a month free storage unit and truck rental in one package. Money and Time Savings. Awesome
TRACY T | Premières impressionsThe female employee was very good at her profession, explain protocol to me with ease
Dean C | Premières impressionsGreat experience, no admin free, no written 2 week notice to vacate, quick check in and check out. Perfect, thank you.
Jeff P | Expérience généraleI dont know how to answer, my parents taught me if u have nothing nice to say, then don't say nothing. The man Jarred at the Storeage place was the only positive thing I have to say about uhaul (since I picked up the truck on riverside drive in Danville)!!!!!!!!!!!!!!! I would love to speak with a supervisor about my experience overall!!!!!!!!!!!!!!!! I checked everything negative because it won't allow me to turn it in without making a comment, so no, nothing was nice except for Jerred!!!!!!!!!!
PAMELA L | Premières impressionsJared Lessence were accessible & helpful. Pleasant experience! Would come here again! I travel a little farther to do business here!
RICHMOND B | Expérience généraleJarred showed great customer service skills and made me feel good about doing business with uhaul in the future!
JONATHAN O | Premières impressionsThere was a rat!!! And a trap in unit!!
Jamie S | Expérience généraleThere was a rat in the unit!!!
Jamie S | Premières impressionsTricky storage unit access. But, nice facility with just about everything available.
BRANDI B | Premières impressionsJared was excellent. He and his staff were supportive, engaged and helpful and could not do enough to support us moving our belongings from our U-Haul boxes into the unit. Jared is to be commended for his excellent customer support!!!! Thank You Jared!!!
Mark S | Online Move InOnly 1 person there, they were busy loading a truck. We waited over an hour.
June M | Premières impressionsMy moving help was badly delayed, secured 2 storage rooms, one climate controlled and a standard room. Unload at 9:45 PM, checked in the truck the next morning. Both employees were fantastic, the girl loaned me her personal cell phone charger. They both made moving a little easier.
Jeff P | Premières impressionsEverything is getting more expensive. Including storage apparently. Buy my only actual complaint is that Uhaul trucks and trailers routinely blocked my drive up units access.
Stuart A | Expérience généraleJared and Laessence were very professional and helpful with everything. 5 stars overall!
joseph s | Expérience généraleThe staff is always friendly and helpful no matter how busy it is.
PATRICK A | Premières impressionsGood people. Only complaint I have is due to a change in our closing date buying a home, We needed 2 more days on our rental unit but were forced to rent the unit for another month. $190. It was only unit available for our use.. That hurt. But we're told that was their policy mm
WILLIAM H | Expérience généraleBest UHaul business around! I cannot say enough positive things about this facility. The Managers are fantastic people with a "yes" attitude. They make everything easy and try to keep all of their customers attended to and satisfied. I have rented trucks, trailers and storage units from this facility and have not had even one negative experience!!!
Nancy B | Expérience généraleThe only complaint we have is that our reserved storage unit wasn’t available and we had to take a smaller unit.
Heather L | Premières impressionsThe folks running the location now are great ! They have cleaned up the place, are very helpful and very friendly ! We have seen a lot of improvement since they took over !
Kevin M | Expérience généraleNot only was I wonderfully helped with storage but also with advice re issues I had with FPL ! Very impressed with their attentiveness. They even gave me free cold bottled water for my moving workers! Bravi!
Donald G | Premières impressionsEssence was great despite of the store being so busy and her the only one there she was very cute. Awesome. I'll recommend you all to everyone.
rafael t | Premières impressionsThe manager, assistant manager, and staff are wonderful! They are all amazing to deal with.
Ian K | Expérience généraleThanks great service.
joseph A | Premières impressionsThank you so much
Banita W | Premières impressionsGreat Staff and nice facility.
Daniel D | Expérience généraleJared was very Nice and Helpful, answered All My Questions, Very Courteous.
ANN T | Premières impressionsJerry and the team were always helpful and welcoming.
Richard P | Expérience généraleCheck-in was fast. The Uhaul man helping me was smiling and seemed happy to be at work.
SHARON A | Premières impressionsCustomer service at this location was outstanding. Staff made it a point to make my move easy and worry free. This Uhaul Location grounds, and storage area was the best compared to the others I saw in St. Augustine. For efficiency, cleanliness, and outstanding CS... I highly recommend this Uhaul location.
ANNETTE R | Premières impressionsJared Floyd was very kind. He helped me right away. My time wasn't wasted. While I was unpacking my truck, he offered me bottle of water. I wish there were more Jareds in businesses I visit.
Richard P | Premières impressionsThey made things very easy....TOP JOB H.Q.
MARK K | Expérience généraleVery good Energy! The young man -Jeff who helped me get was very nice and helpful !
JONATHAN O | Premières impressionsexcellent owners!
jerrod k | Expérience généraleOwner -Jared is a wonderful person who will help us to solve the problem, very good listener and willing to adjustment some issues and solved! He is a superstar!!!!
Shey A | Expérience généraleLEssence Brice is very friendly, professional, and knowledgeable. She was very helpful to me during my move. She was present during my predicament and offered information for a Locksmith and tools to try and access the Ubox Uhaul lock. I am satisfied with the locker size and storage hours. Thank you for all your help.
Carmen B | Premières impressionsJared was SUPER! Both associates were very thorough & helpful! The space was adequate for my needs.
Richmond B | Premières impressionsExcellent Custer service
David P | Premières impressionsJust rented Cant really rate yet.
ARLENE R | Premières impressionsOh my goodness, the staff was amazing!! I have always had great service from uhaul, but they were even better! Merci!
Patrick H | Expérience généraleThe staff is excellent with follow up and very friendly and helpful on site. thanks for everything... thanks George
George A | Expérience généraleJared is awesome! My second time working with him, great experience... again! George Avery
George A | Premières impressionsThey need to make more efforts to clean the storage facility
LouiseMarieJosee S | Expérience généraleteam was respectful and good polite. Jared was extremely helpful. Thanks for the water bottles.
Jose G | Expérience généraleGreat service and team
thomas r | Premières impressionsOn many occasions it was difficult or impossible to actually get to my unit due to having trucks and/ or trailers blocking the isle. Also over the course of the years the staff became more & more unfriendly
Teresa S | Expérience généraleGreat staff made the moving process so much easier thanks
Sean C | Premières impressionsYou guys are great and convenient
LouiseMarieJosee S | Premières impressionsGreat friendly staff! Super helpful and professional. -Madison Hunt
maddison h | Expérience généraleMy wife and I used this Uhaul storage because we received a free month from Uhaul. As soon as we pulled in we were greeted with joy by Jared. It was a wonderful experience, he made it so easy and helped us out with anything we needed. He and the other employees were very professional, they kept the establishment very clean and organized. We ended up needing a second storage unit a couple days later and looked around for prices but ended up going back to Jared and his crew, and again it was a wonderful experience. Shout out to these people if you need a storage unit or a uhaul rental, definitely make a drive down to them they will get you what you need!
ZANE J | Premières impressionsHad a hard time getting anyone to answer the phone almost every time I called. Staff was friendly except for one guy can't remember his name but it started with a J. He needs not to work with the public, very rude!
ROBERT S | Expérience généraleSara went above and beyond! She was extremely helpful!!
Dannette S | Premières impressionsThe person who checked me out was amazing. She was very helpful and friendly. In conversation we told her we had used U-Haul one year ago for our trip from WV to FL, and she reminded us that with a one way trip you have 2 years to get one free month of storage. She saved me over $200! I am so thankful for her helpfulness.
Amy E | Premières impressionsThe team at my storage facility was AMAZING! Helpful and professional are just a couple of words I would use to describe them. I was always well informed and if I had an issues they were resolved in minutes or hours. I was always well informed. Thank You so very much team St. Augustine.
Walter B | Expérience généraleAngel was very nice and helpful! She gave me all the information I needed!
Anthony T | Premières impressionsSecuring the storage reservation in person was super quick, with extremely easy access directions.
MELLINDA H | Premières impressionsThe staff was very friendly and answered all of my questions. Unlike a number of other places, they were able to get my signed up quickly. From start to finish, only took about 10 minutes.
Christopher L | Premières impressionsAngel & Justin along with Ray were amazing. Very and went out of their way to help. A great experience and would highly facilitative recommend them to anyone. Thanks so much.
RALPHJOSEPH G | Premières impressionsI can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL
Jody R | Online Move InThis place is ran by a family who all claim they're a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.
Victoria B | Premières impressionsThe facility under past management was awful, but when you brought in Angel and her husband it was a 100 % turn around for that facility. Those two deserve a raise and some time off.
ARMOND T | Expérience généraleSarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!
scott c | Premières impressionsTruck was in spot we were told to drop off. So we picked a parking spot for it.
Christian N | Premières impressionsAside from payment increase we had a fantastic experience that you for taking care of our stuff
Lisa M | Expérience généraletrying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .
JEFFREY G | Premières impressionsAngel and her staff were helpful and efficient
Steve H | Expérience généraleCourteous and helpful staff
Steve H | Premières impressionsLight in unit did not work.
ERIC L | Expérience généraleJust wish I did not have to keep moving my truck, so another truck could pass.
Vinice J | Expérience généraleStaff was friendly helpful.
David L | Premières impressionsThe hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.
Frankie P | Expérience généraleI went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.
VINCE G | Premières impressionsGreat service. Fast and efficient leasing. Angel provided great service.
Ezra M | Premières impressionsVery friendly management team
Michael F | Premières impressionsThis has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!
Melody O | Expérience généraleI had to wait 4hour for someone to open the building and check me in.
Kerwin L | Premières impressionsThe location is very congested.getting in an out and moving around on the lot is difficult.
Lelia R | Premières impressionsFor the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.
Mary S | Expérience généraleVery nice and helpful
Marquita B | Premières impressionsThe front desk personnel were knowledgeable and very kind.
Cheyenne C | Expérience généraleA little costly for me but it worked out great. It was a clean place and very professional people. Thanks
JEFF S | Expérience généraleSt Augustine facility was great others I dealt with only mediocre
gordon p | Expérience généraleEasy process!
Everything B | Premières impressionsMy overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,
JOHN O | Expérience généraleThe staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.
Mark W | Expérience généraleFrom day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.
Mike R | Expérience généraleAshley is a superstar
Randy E | Premières impressionsAshley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.
Randy E | Expérience généraleFrom the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.
Melissa Y | Expérience généraleMy experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Merci!
Mark W | Premières impressionsI just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!
Melissa Y | Premières impressionsThe lady was very helpful & pleasant.
Suzanne C | Premières impressionsEnjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about.
ANA D | Premières impressionsStaff were great , place was always well kept.
Richard V | Expérience généraleShaun and the rest of the staff were always very helpful
John C | Expérience généraleOverall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.
OSCAR R | Premières impressionsStaff was very helpful and friendly. unit is easy to access, and move in was a breeze
Teresa S | Premières impressionsThe staff were very friendly and knowledgeable. The facility is clean and well kept.
BARBARA M | Premières impressionsGood job
John D | Expérience généraleDawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.
Gregory O | Expérience généraleThe general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.
NATHAN B | Expérience généraleSite manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer
KATRINA S | Premières impressionsGreat staff , very friendly, made moving in very pleasant thank you very much you all rock
Mark K | Online Move InAfter being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170 by Uhaul. Thank you for the opportunity to leave feedbakck.
Paul W | Expérience généraleSome of the units have holes in the drywall.
BRIAN H | Expérience généraleAll good; just a bit pricey. Thank you.
Donna M | Expérience généraleHands down the friendliest staff we’ve ever worked with thus far.
Matthew S | Premières impressionsShawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!
Peggie-Sue M | Expérience généraleClean facility and friendly staff.
Paula Y | Premières impressionsHave used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂
kay r | Expérience généralestaff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.
Peggie-Sue M | Premières impressionsAucun
Amanda l | Expérience générale.
Thomas D | Expérience généraleThis has been the best move in Ove experienced in my life. Shaun and hos team are super!
PRISCILLA D | Premières impressionsVery good
Dwight M | Premières impressionsEmployee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time
Dennis M | Premières impressionsDuring hurricane evacuation there were wonderful
Tammy T | Expérience généraleGREAT experience. Very easy to work with
John C | Premières impressionsI so appreciate the kindness of the company and the professionalism o the staff!
Leonard F | Premières impressionsService was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help
Trudy S | Premières impressionsWe were very pleased with our experience. The staff is terrific.
brendan c | Expérience généraleeverything went well
Ramona H | Premières impressionsAccess to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.
Gregory O | Expérience généraleDawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.
Mike R | Premières impressionsVery dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.
Margaret A | Expérience généraleWas a great place, nice and well kept
brad g | Expérience généraleWonder-full place
Jose S | Expérience généraleDawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant
Margaret A | Premières impressionsHelpful as always.
William B | Expérience généralenone
Russell K | Premières impressionsbeau travail
Willa S | Premières impressionsI thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.
Mark K | Expérience généraleTruck Return was quick and easy. It's nice to have no problems after a long drive.
thomas l | Premières impressionsI thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.
Cheryl W | Expérience généraleGood service
robert c | Expérience généraleEveryone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K
ANTHONY K | Expérience généraleNice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.
Huan T | Expérience généraleEverything went smooth
Raymond A | Expérience généraleExcellent
Joao G | Expérience généraleGreat people running this business
Chadwick C | Expérience généraleFriendly people to work with. Would use again.
John A | Expérience généralenice and easy
STEVE R | Expérience généraleFacility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!
Greg N | Expérience généraleVery nice manager. Very accommodating.
Kasandra C | RéservationThe staff was very polite and accommodating.
christine m | Expérience généraleGreat place.
Huan T | Expérience généraleGood price and great people
Lehner L | Expérience généraleThe staff were very polite and professional.
GLENN S | Expérience généraleTold they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.
Gwendelyn R | Expérience généraleJohn was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!
Joyce B | RéservationWhere do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!
Gwendelyn R | RéservationFriendly!
Yvette P | Expérience généraleThis particular location is above par compared to others I have dealt with. I would definitely recommend!
Sara W | Expérience généraleFriendly staff and very accommodating.
Debra S | Expérience généraleI was very happy with everything.
Mildred E | Expérience généraleGloria was very helpful to me throughout my rental. She was always friendly and easy to work with.
SHARON B | Expérience généraleThere was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.
Lindy E | Expérience généralewe ran out of room moving my son home after college graduation and they were wonderful and saved the day!
Laura M | Expérience généraleNeed to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches
Jacob B | Expérience générale