This was my 1st time getting A u haul so I didn't know what to expect. From the 2nd I pulled into the parking lot I was greeted by amazing staff and fast service in and out quick. As I was leaving one of employee help guide me out of parking lot because it was pretty pack in there and I was going to have to back out to the main street . The Employees name were storm and Cindy I believe that help me out today. Excellent service à la clientèle
Brett S.Customer Reviews for U-Haul Moving & Storage of San Clemente
Testimonials From Recent Customers
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Great experience! All the staff and drivers were fantastic. Everyone was so professional and welcoming. Would highly recommend. Thanks so much.
Hobert H.Perfect ,like always. That people are The Best!
vadim S.The order for what I had purchased online for pick up at rental location at check in time in the store (Tape, Mattress pads) was not in their system. I did receive the tape but not the mattress pads. Cindy called me later and told me I would get a refund for the products not delivered to me that I paid for. I never received the credit. I also did not receive the credit for the pack of 6 furniture pads not used that I was told I'd receive if i returned the pads unopened. Other than the above the truck was good and the people nice to work with.
John M.I have to say nothing at the moment for me, i had to reschedule a few times from the original reservation. The folks allowed me to change my reservation every time, GREAT CUSTOMER SERVICE.
Joseph Y.Storme was the employee that helped me get squared away in the lot (hooking the trailer up to my truck) His professionalism and knowledge made it a great experience. It's employees like him that keep the brand going.
Benjamin N...good people....good service..!..
jay N.The San Clemente U-Haul is the best! Everyone who works there is a class act. We're lucky to have them in our town.
Kenneth O.I have rented vehicles several times over the r the years and have ALWAYS received excellent customer care. As slwsys, today's interaction I was quick, easy and pleasant. TYVM! =)
LARAINE T.Check in front desk lady was very friendly and process was organized and easy. Van was newer and had good power. Return area clearly marked and fast. Best Uhaul operation I've ever experienced!
CHARLES S.Kurt and his staff are consistently top notch in all aspects. This is a very well run location.
JAMES N.They were cutrtious friendly helpful and explained everything . Great experience
karen B.Great employees and very friendly. Thanks
george H.Alignment is off, brakes and suspension were all shot. I've rented many uhauls over the years and this truck is was the worse and is borderline hazardous imho. At 55~60 mph on the freeway it felt like losing control was not a stretch of possibility. Was truly surprised Uhaul would let that truck out on the road. It is a liability train wreck just waiting to happen.
Joe T.Easy in and out and happy service people :)
Michael M.The team members at the San Clemente location are all the best of the best. They are excellent and go out of their way to actually help you like they actually care about you as a person and want your move to go well. This is something that is very hard to find in todays world.
Wes F.Totally satisfied as always before.
ROGER G.No lock was provided for the back door
Musta Q.Excellent, friendly service. Vehicles always clean.
Brenda M.This is the second time we have rented a van in a week. Both times the process was very easy, both picking up and dropping off.
Jacqueline G.Staff was very friendly. Explained the process of completing the rental with the links online as well as the expectations for return. J'ai été très impressionné.
Jacqueline G.Nothing to improve. Cindy made the check in easy, and amanda was beyond helpful at getting everything set up for me out in the yard. Jon helped remove the hitch from my vehicle after everything was done and while I wouldn't want to have to move every day, if I did, I would definitely repeat this experience:)
Kristen G.Excellent service and accommodations!
Elizabeth M.Thank you especially to Donna in the regional center for resolving an inventory issue on Christmas Eve.
Grant M.I use Uhaul all the time with the same vehicles and the check out process always takes about 30 minutes. Thats way too long these day when I can get an Uber in 5 minutes from anywhere. It would be prevalent to have a Uhaul card with all your details so you could swipe it and go with local repeated renting. Even a credit card that has backing and coverage would be lucrative but probably less accepted. food for thought.
Robert M.These guys are great always helpful !
James J.San Clemente is the gold standard for UHaul locations. I wish they were all this good!!
THERESA J.Staff were very helpful and courteous.
juan C.The worst experience of my life. I will never recommend you, use you again or stop writing negative reviews about you if my last months rent is not returned
Anthony P.Friendly staff, very easy process and fast. 5 stars rating.
Audy M.Keep up the great service
Craig H.There was a super loud and annoying squeaking sound from the trailer… the wheels? I don't think it had surge brakes. But I initially thought it was my Land Rover brakes it wasn't it was definitely the trailer. We drive along an orange orchard slowly with windows down to enjoy the smell and the squeaky trailer kind of wreaked it.
brian D.Excellent service and good prices. Glad Uhaul is nearby
dave H.Staff was friendly, efficient, professional and handled Al my issues satisfactory
Scott G.Excellent customer service as always, great local location and resource when we need a little bit more hauling ability.
Riley P.Everything excellent
TIM B.Staff friendly but the truck was absolutely filthy
KENNETH G.When I reserved the trailer online my quote was under 700. When I get to the store I had to pay 1100. I needed the trailer to move cross country and I let the people know that it wasn't right but there was nothing I could do because I wasn't give any notice about the price change.
Toby S.Competent, responsive service with excellent equipment!
roger H.best service around . Always have trailers available when needed
MICHAEL F.The clerks, and yard men were very polite and helpful and curious.
fred D.Very pleased with the service all the way. No problems and great service.
Nadine R.Phone service could be better. Every time I called a particular office it would send me to the 800 number and kept looping me.
Colleen F.You are doing a good job. Thank you.
DrB S.Everything went well at checkout and check in. The technology was helpful in managing the rental. Personnel were helpful and knowledgeable about the equipment rented.
Paul H.Cindy and Stewie were amazing and helpful. They communicated the issue to each other making the process seamless.
Chaz A.Friendly workers, ready for my arrival, easy return
McKenzie L.That team is the Best. Like an One Family. Taking care of Customers, helping each other. Thank guys. pleasure to deal with you. See you soon.
vadim S.The online reservation system and onsite pickup system are redundant and wasting customer time. The whole pick up time could be reduced by 15 mins if you eliminated the up-sell gauntlet you make us go through online and then again in-person.
thomas B.Staff was ALWAYS very helpful and polite and I appreciate it so much.
Jordyn G. | Expérience généraleNew to me. No strong opinion yet
Michael R. | Online Move InStaff very helpful
Rodney D. | Expérience généralePeople are great thank you
RONNIE C. | Premières impressionsEverything was great and the staff was very nice and office front desk very friendly and helpful thank you.
elena C. | Expérience généraleEveryone in the office has always been very helpful.
PAULINE C. | Premières impressionsThanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!
JEFFREY E. | Expérience généraleThe staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l. | Premières impressionsPrice goes up every year it seems so it is on the expensive side.
DUFF M. | Premières impressionsThank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k. | Expérience généraleI actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d. | Premières impressionsThey were very willing to help me
richard s. | Premières impressionsIt was faster then when my dad was a customer And I like that the security is well done and high tech
yadria k. | Premières impressionsI would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h. | Expérience généraleI only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c. | Expérience généraleThe place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R. | Expérience généraleThanks
Jeffery S. | Expérience généraleAfter a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi
Debra M. | Premières impressionsStaff was always friendly and extremely helpful when needing a 6x12 trailer.
James B. | Expérience généraleThe team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Merci.
dean l. | Premières impressionsPratique
Claude H. | Premières impressionsJeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h. | Expérience généraleOne minor glitch is that I was in that air condition area of your facility and it really wasn't very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!
Richard S. | Expérience généraleWe never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P. | Expérience généraleClean fast and convenient over all a pleasant experience
Bret B. | Online Move InThe entry is a little confusing and the homeless hanging around is disconcerting. Other then that it's all good
Camala P. | Premières impressionsElvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary Lou A. | Expérience généraleHad a little trouble with the entry card working.
Milo G. | Expérience généraleWill comeback again
Hector G. | Expérience généraleAlthough the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K. | Expérience généraleAll was good
joann R. | Expérience généraleThis location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p. | Expérience généraleThe new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
alan B. | Expérience généraleCourteous professional and for! thank you so much!!
Kevin m. | Premières impressionsHappy so far !!
Ronald N. | Premières impressionsLOVE this storage facility!
dianne d. | Expérience généraleOnly place I’ll ever go
PEIRCE I. | Premières impressionsI was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G. | Premières impressionseverything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S. | Expérience généraleThe price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t. | Premières impressionsThe people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S. | Online Move InVery friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R. | Premières impressionsExcellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R. | Premières impressionsGreat service. Thank you!
Martha S. | Expérience généraleGreat store!
dennis o. | Expérience généraleGreat staff, great owners. Thanks for the great service!
dj b. | Expérience généraleThe entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Byron M. | Expérience généraleExcellent service à la clientèle.
Kim O. | Online Move InYour team makes it so easy and you have great customer service
Kim O. | Premières impressionsNumber of doors enhance security but also make it less convenient when moving multiple items.
taraturner f. | Expérience généraleSuper convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Je les recommande fortement.
AMY C. | Expérience généraleStorage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Lauren W. | Expérience généraleYour Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
Susanne b. | Expérience généraleThey were helpful during a stressful time.
MARY D. | Expérience généraleThe storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
Juan M. | Expérience généraleAll the staff was very helpful and courteous. A great experience!
SCOTT W. | Expérience généraleThis is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
ROBERT M. | Expérience générale