Évaluations des clients U-Haul Moving & Storage of San Clemente
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of San Clemente
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Robert P. le
Great customer service. From start to finish Thank you
Victor B. le
I found the early phone check-in/security check instructions confusing, however, the office let me in early and took care of my check-in so I did not have a problem.
John B. le
It takes to long to pay. I don't know whether you need a new computer, new credit card reader or new software, but it takes an exceptionally long time for you to process my payment. If it happens once, OK, it happens. If it happens twice, Hmmm. But three-four times in a row? I see a trend here and I don't like it.
David T. le
Im surprised no one called me after sharing about my experience. It was terrifyingly aweful and has left a bad taste in my mouth. Someones been negligent in maintaing their trucks because a suspension doesnt wear out over night. My experience was completely avoidable. I hope you can do something and not just ignore me and the truck.
Natali A. le
Overall every Uhaul location I have been to has the worst systems. I had to wait a lot bc they’re systems were slow or not working. Always bad experience
Kevin R. le
Keep on doing what you all are doing now! The employees were all friendly & efficient.
Karrie D. le
The parking at the drop off location was challenging but I got it done. Perhaps inform customers of the process or circumstances if they choose to drop off vehicles after hours. Other than that, I had a wonderful experience from beginning to end.
Carey J. le
I think the fellow at the Palm Desert location estimated the exact distance to San Clemente from Palm Desert. Unfortunately the 60 Westbound was closed due to construction in the Banning pass. Consequently I incurred a $2.46 charge for the extra miles i had to travel on the 10 and the 215 to get back to the 91. This traffic condition (closure) should have been known by the Palm Desert office, had they been using a current traffic condition application. Just a suggestion as something you may want to pursue that would enhance the customer experience,
MARY D. le
They were helpful during a stressful time.
Michelle H. le
Our trick smelled like Weed and Fabuloso.... extreme!
David B. le
Night tome drop off needs to be hassle free
Alma C. le
Amazing place
Mary F. le
Good staff. The lady who helped me was extremely helpful and knowledgeable.
Scott H. le
San Clemente location and employees are GREAT!!!
Farshad S. le
Top notch service every single time. The manager at this location is amazing. Friendly but take work very serious and helps any team member where help is needed. The yard crew are just as amazing and they get you in and out in no time. Keep it up !!! Frank
Eric J. le
Please fix the air conditioning before next summer...
Daniel H. le
The equipment was fine but the customer service was a complete joke. Both of the employees behind the front desk were on the phone when we walked in, which is fine--but neither of them bothered to acknowledge that we were there for about two minutes. Not even a wave to say "yes, I see you. Be with you in a moment." We just stood there awkwardly until someone decided it was time to help us with our reservation. (This only happened after the woman behind the desk hung up the phone and hopped on the computer for a minute or two.) While that was obnoxious, it was not the worst part of our experience. When we went outside to get our truck, WE had to flag down a worker, because apparently we're expected to figure everything out on our own. As we circled the truck doing an "inspection" (which was clearly rushed), the worker had the balls to make a nasty comment about my husband's personal appearance. We were perfectly kind to this man and there is no excuse for that sort of behavior... especially toward paying customers! So, how to improve? 1. Replace the current employees with more competent workers. 2. Consider sending future employees to customer service training... because whoever is doing it now clearly has no experience in that regard. 3. Have an on-site supervisor who is not tucked away in a back office. These people need to be babysat in order to do a decent job. And if there is an on-site supervisor... hire another one. You're gonna need at least two at a time to watch these jokers. We will never be back and plan to tell all of our military connections to avoid using this sad excuse of a business. They do not deserve service members' hard-earned dollars, or anyone else's, for that matter.
David F. le
tell me ahead of time, that I am required to put put gas in the vehicle and where the gas gauge should be.
Jenna D. le
Absolutely brutal experience, that has led me to never use U-Haul again. My pod was lost, then found in a different city, then was “forgotten” to get scheduled. The lack of communication from the service people to myself was absolutely non existent. 0 stars if I could.
Tyler S. le
The person that assisted me took down the wrong phone number and email address. I never received text messages or emails from uhaul at first. When I called the number to schedule my turn in, I could not go to a location that was close. I was forced to drop off the vehicle more than 30 miles away.
Daniel C. le
Excellent service, will use again for local moving if needed.
Gary M. le
The management and staff at this location are nothing short of outstanding: They are both knowledgeable and helpful. Additionally, they are efficient and actually friendly. It just doesn’t get any better than these folks.
Juan M. le
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
SCOTT W. le
All the staff was very helpful and courteous. A great experience!
ROBERT M. le
This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
wendy m. le
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
Patricia G. le
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
CHRIS S. le
Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
jeffrey l. le
Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
Peter M. le
Thanks
Donna S. le
No waiting time, easy
THOMAS S. le
Great
Kristen J. le
Good
ken r. le
I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
Lauren B. le
Everyone was so easy to work with and had great customer service.
THOMAS J. le
Great Location and Service
Anne S. le
Great service
susan r. le
Excellent service and excellent staff, all were very informative, especially Katy the driver.
Nolan H. le
Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Jacqueline T. le
Excellent customer service all around, the equipment was pretty good but the cab was dated
steven d. le
Very helpful and friendly
jim s. le
Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
trevor s. le
There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
DANIELLE B. le
n/a
KENNETH D. le
where glad for our items to be secure
tom k. le
The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend
debbie b. le
Was handled quickly and efficiently!!
Cindy G. le
Excellent customer service Cindy and Kirt !!!!
harlan e. le
Very good.
Kira U. le
Everyone was very nice and helpful
JEANNE B. le
Staff was helpful. Facility is clean and well lit.
Michelle M. le
The entire team at this facility are always friendly, helpful. A pleasure to do business with.
Mark S. le
I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Bryan S. le
Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
RALPH P. le
Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
elizabeth j. le
Extended access(not office) hours a day or 2 a week would be nice
Kimberly C. le
Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
ROBERT S. le
Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
Kevin W. le
Very helpful staff and great customer service.
matthew T. le
No
James M. le
The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
GUY M. le
Nicest people, always clean and safe, not one negative in almost 25 years.
lynn d. le
Great service!! Helped us out in a bind quickly!
David H. le
Quick, easy and friendly. Great service.
ichiro a. le
I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
PORTIA R. le
San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
Sabrina L. le
Easy process, still haven't completed my u-box move
Skyler D. le
great
Rebeca d. le
I'm a repeated happy customer!
Charles I. le
Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Richard F. le
Excellent and extremely helpful friendly experience!
Elizabeth S. le
Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Richard S. le
So far so good. I have not been in to my storage unit yet, still in the process of moving...
shawn c. le
Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
Robert P. le
Everything was on time as promised!
Ryan M. le
The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Lee W. le
Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
WILLIAM A. le
Good place for storage, excellent staff and owners.
jerlyn F. le
I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
tony n. le
Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
David P. le
Very helpful and easy to work with. Made for a great end to my trip across the country.
DAVID F. le
Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
ROBERTO G. le
Thank you for your support. Semper- Fi!
John M. le
Everything we easy. And there were carts free to use, which really helped.
jerlyn f. le
..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
Linda H. le
Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
eric c. le
Great staff to work with
BRITTNEY MARIE O. le
I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.