DAVID B.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul Moving & Storage of San Clemente
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of San Clemente
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ruben p.
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Expérience générale
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This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
alan B.
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Expérience générale
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The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
Kevin m.
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Premières impressions
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Courteous professional and for! thank you so much!!
Ronald N.
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Premières impressions
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Happy so far !!
dianne d.
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Expérience générale
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LOVE this storage facility!
PEIRCE I.
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Premières impressions
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Only place I’ll ever go
Brittany G.
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Premières impressions
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I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Jeffrey S.
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Expérience générale
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everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
laura t.
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Premières impressions
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The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
Alexis S.
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Online Move In
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The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Wesley R.
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Premières impressions
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Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Ambur R.
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Premières impressions
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Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Martha S.
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Expérience générale
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Great service. Thank you!
dennis o.
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Expérience générale
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Great store!
dj b.
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Expérience générale
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Great staff, great owners. Thanks for the great service!
Byron M.
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Expérience générale
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The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Kim O.
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Online Move In
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Great customer service.
Kim O.
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Premières impressions
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Your team makes it so easy and you have great customer service
taraturner f.
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Expérience générale
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Number of doors enhance security but also make it less convenient when moving multiple items.
AMY C.
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Expérience générale
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Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.
Lauren W.
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Expérience générale
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Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Susanne b.
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Expérience générale
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Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
MARY D.
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Expérience générale
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They were helpful during a stressful time.
Juan M.
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Expérience générale
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The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
SCOTT W.
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Expérience générale
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All the staff was very helpful and courteous. A great experience!
ROBERT M.
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Expérience générale
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This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
wendy m.
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Premières impressions
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Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
Patricia G.
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Expérience générale
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They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
CHRIS S.
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Premières impressions
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Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
jeffrey l.
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Expérience générale
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Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
Peter M.
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Expérience générale
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Thanks
Donna S.
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Premières impressions
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No waiting time, easy
THOMAS S.
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Premières impressions
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Great
Kristen J.
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Expérience générale
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Good
ken r.
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Expérience générale
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I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
Lauren B.
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Expérience générale
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Everyone was so easy to work with and had great customer service.
THOMAS J.
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Expérience générale
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Great Location and Service
Anne S.
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Expérience générale
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Great service
susan r.
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Expérience générale
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Excellent service and excellent staff, all were very informative, especially Katy the driver.
Nolan H.
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Premières impressions
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Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Jacqueline T.
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Premières impressions
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Excellent customer service all around, the equipment was pretty good but the cab was dated
steven d.
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Premières impressions
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Very helpful and friendly
jim s.
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Premières impressions
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Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
trevor s.
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Expérience générale
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There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.
DANIELLE B.
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Expérience générale
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n/a
KENNETH D.
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Expérience générale
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where glad for our items to be secure
tom k.
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Expérience générale
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The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend
debbie b.
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Premières impressions
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Was handled quickly and efficiently!!
Cindy G.
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Expérience générale
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Excellent customer service Cindy and Kirt !!!!
harlan e.
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Expérience générale
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Very good.
Kira U.
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Premières impressions
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Everyone was very nice and helpful
JEANNE B.
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Premières impressions
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Staff was helpful. Facility is clean and well lit.
Michelle M.
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Expérience générale
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The entire team at this facility are always friendly, helpful. A pleasure to do business with.
Mark S.
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Expérience générale
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I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Bryan S.
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Expérience générale
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Every aspect of using the U-boxes was incredibly convenient, and made our move easy.
RALPH P.
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Expérience générale
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Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.
elizabeth j.
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Expérience générale
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Extended access(not office) hours a day or 2 a week would be nice
Kimberly C.
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Expérience générale
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Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
ROBERT S.
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Expérience générale
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Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
Kevin W.
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Premières impressions
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Very helpful staff and great customer service.
matthew T.
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Expérience générale
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No
James M.
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Expérience générale
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The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
GUY M.
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Expérience générale
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Nicest people, always clean and safe, not one negative in almost 25 years.
lynn d.
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Expérience générale
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Great service!! Helped us out in a bind quickly!
David H.
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Réservation
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Quick, easy and friendly. Great service.
ichiro a.
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Expérience générale
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I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.
PORTIA R.
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Expérience générale
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San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
Sabrina L.
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Expérience générale
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Easy process, still haven't completed my u-box move
Skyler D.
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Expérience générale
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great
Rebeca d.
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Expérience générale
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I'm a repeated happy customer!
Charles I.
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Expérience générale
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Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Richard F.
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Réservation
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Excellent and extremely helpful friendly experience!
Elizabeth S.
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Expérience générale
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Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Richard S.
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Réservation
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So far so good. I have not been in to my storage unit yet, still in the process of moving...
shawn c.
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Expérience générale
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Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
Robert P.
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Expérience générale
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Everything was on time as promised!
Ryan M.
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Expérience générale
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The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Lee W.
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Expérience générale
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Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
WILLIAM A.
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Expérience générale
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Good place for storage, excellent staff and owners.
jerlyn F.
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Expérience générale
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I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
tony n.
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Expérience générale
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Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
David P.
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Expérience générale
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Very helpful and easy to work with. Made for a great end to my trip across the country.
DAVID F.
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Expérience générale
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Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
ROBERTO G.
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Expérience générale
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Thank you for your support. Semper- Fi!
John M.
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Expérience générale
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Everything we easy. And there were carts free to use, which really helped.
jerlyn f.
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Expérience générale
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..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
Linda H.
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Expérience générale
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Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
eric c.
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Expérience générale
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Great staff to work with
BRITTNEY MARIE O.
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Expérience générale
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I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.
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