Évaluations des clients U-Haul Moving & Storage of San Clemente

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of San Clemente

Cote générale :

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Wesley R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
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Staff was very accommodating!

KRISTINNA S.
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Le client n'a pas laissé de commentaire.

INGRIN C.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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We get GREAT SERVICE at this location.

Harold B.
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Le client n'a pas laissé de commentaire.

Megan P.
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Le client n'a pas laissé de commentaire.

TREVOR S.
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Le client n'a pas laissé de commentaire.

DIpak P.
Évaluation :

Truck broke down during move. Zero help from customer service at shop named Tim... Just said to call the 1800 number... No sorry... No attempt to rectify. I will never rent from uhaul again- and I gave used you for over 20 years...

KYLE F.
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Le client n'a pas laissé de commentaire.

nick C.
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Tracking your u-boxes during shipping so you can plan unloading etc

Matthew S.
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Le client n'a pas laissé de commentaire.

JESS W.
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Le client n'a pas laissé de commentaire.

RUSSELL F.
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Le client n'a pas laissé de commentaire.

valerie B.
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There were two very helpful older women working the desk, however, the younger staff member was absolutely unacceptable. She was openly blaring her political opinions for all customers to hear. It was very inappropriate especially as a wife of a service member. I will not recommend this location because that is completely inappropriate for a work environment moreover for the customers to have to listen to.

Stephanie C.
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Le client n'a pas laissé de commentaire.

Bret G.
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Thank you, again.

Robert B.
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All was clean and a nice low mileage 10' truck. California to New England 😎👍

Christopher S.
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Excellent service, very friendly staff. Use the mobile app to speed up your check in.

Dallas B.
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I was so impressed at how fast and efficient everyone was at Uhual. It was a piece of cake and I would do business there in a minute!!!!

JERRY B.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

BRANDEN R.
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Ok staff in general but the man taking in deliveries and out going vehicles was very friendly(more than the rest of the staff. I really wish this location had night deliveries since I would have delivered it 30 min after closing. Since they don't i had to wake up early and deliver it when they open at 8. This forced me to drive another 30+miles so I could go home to sleep and wake up early to deliver the next morning (last thing you want after a very long day).

JARED B.
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I needed a van last minute .. they had one .. they were the easiest part of the move

JERRY B.
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Fast check-in, even faster checkout

BRADLEY W.
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As always, excellent service and product.

Lori B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

elinor R.
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Nothing, renting was quick and easy and the attendants outside were helpful and informative. Appreciate the kindness that they all showed me. Thank you.

Erwin S.
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Le client n'a pas laissé de commentaire.

Grant P.
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Le client n'a pas laissé de commentaire.

stephen B.
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Le client n'a pas laissé de commentaire.

SUZANNE F.
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Great employees

David K.
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Le client n'a pas laissé de commentaire.

BRADLEY W.
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Nothing I can think of.

MARCO B.
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no a thing is all good

JUAN H.
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Le client n'a pas laissé de commentaire.

KENNETH D.
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Le client n'a pas laissé de commentaire.

JAMES I.
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Le client n'a pas laissé de commentaire.

Glenn C.
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Make it easier to understand the cashier that is checking me out in the store. With the COVID accommodations, it was hard to hear or understand what she was saying and instructing me to do as I was signing the onscreen rental agreement. She was polite and speaking clearly but with the distance and the plastic shield, her words needed to be amplified.

LORI S.
Évaluation :

Over the past few years we have rented vehicles and trailers from U Haul and EVERY SINGLE TIME the computers have either been running ridiculously slow or, in this case, completely down all together. It took almost a half hour to get paperwork handled just to rent a trailer.

LANDON E.
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Only thing that would enhance the experience is once the covid protocols are gone. Otherwise top notch customer service. Very friendly!

Thomas C.
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Le client n'a pas laissé de commentaire.

KENDRA B.
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Le client n'a pas laissé de commentaire.

Jacob P.
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Le client n'a pas laissé de commentaire.

Laura R.
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Le client n'a pas laissé de commentaire.

justin S.
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Truck was very worn in but I guess it's to be expected. Desk experience was below average as it took much longer than it should have due to some type of system problem with counter agent. Also, was trying to hear what agent was saying and lady next to her kept interrupting trying to tell a personal story. Hard to hear when people are speaking thru masks but impossible when someone else is talking over you.

Iian M.
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Don't let me reserve shit if it's not available. You guys wasted my money. Figure it the fuck out

Laura R.
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Le client n'a pas laissé de commentaire.

DORREEN D.
Évaluation :

Had flat tire on truck 1st day of load in which delayed movers 3 hours then the steering fluid leaked and was defective when we started offload. Truck had to be towed. Not a good experience.

MIchael l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JODI DAVID A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DREW V.
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Le client n'a pas laissé de commentaire.

E'LORA PEACE-ROC R.
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Le client n'a pas laissé de commentaire.

JIM J.
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Easy in & out, Very friendly personnel! John was very helpful and friendly, as soon as I drove in he helped me right away even dough he was very busy with other stuff. thank you John!!

herbert Y.
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Nice

Ronald N. | Premières impressions |
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Happy so far !!

Laura R.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

KEVIN JAMES R.
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Le client n'a pas laissé de commentaire.

Eduardo M.
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GREAT! The return was perfect on every front.

Robert K.
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No issues with drop off.

Bret G.
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Every person I encountered was friendly, efficient and helpful. Thanks again!

Andrew M.
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Le client n'a pas laissé de commentaire.

ROD B.
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Le client n'a pas laissé de commentaire.

JOSE S.
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Le client n'a pas laissé de commentaire.

Mary K.
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I think it was a chaotic morning and the pressure was taking it's toll.

sam W.
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Le client n'a pas laissé de commentaire.

BRENT R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

james scott J.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Le client n'a pas laissé de commentaire.

BENJAMIN C.
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Le client n'a pas laissé de commentaire.

dianne d. | Expérience générale |
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LOVE this storage facility!

Benjamin V.
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Excellent customer service and equipment. Thank you

Dawn E.
Évaluation :

Quick process.

Sydney N.
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They were out of what I originally ordered. I know that it's technically not their fault, but don't let someone reserve a 10 foot truck online if you can't provide that service.

DEBRA M.
Évaluation :

I reserved a car dolly three weeks before I needed it, on the day of my move the uhaul did not have one available. In the end it all worked out but caused unnecessary stress on me. The were very helpful and quick to fix the situation. Cindy was amazing.

CELESTE C.
Évaluation :

$1.19 per mile is very expensive. You need to have better price plans for local vs mid-ranges and long ranges.

Wendy W.
Évaluation :

They were quick and efficient. When you came in they acknowledged you and your needs and directed you where to go. It reduced the time waiting in line. They were busy, but I was out very quickly.

FORREST H.
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Very friendly and helpful

Phillip O.
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Le client n'a pas laissé de commentaire.

patricia R.
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Le client n'a pas laissé de commentaire.

Ronen D.
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Staff is very knowledgeable and friendly. Very professional overall service. Used him twice in the last week for a monumental move, and they rocked both times. Thank you

MARILYNN G.
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Le client n'a pas laissé de commentaire.

PAUL S.
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Always tip-top!

CHRIS K.
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Le client n'a pas laissé de commentaire.

Cassidy B.
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Pretty disappointed with the COVID procedures. Was my van clean and sanitized prior to me getting in? I wouldn't know... also the person who brought the van up and checked it's condition with me got very close to me, touched my phone and had his mask under his nose. Fast forward to checking the car back in, a young man with NO mask on shortly and rudely took me through the steps of checking out. Bad attitude. Overall, the experience with the team was terrible. The van itself was clean and served its function. I just wish I knew the sanitizing procedures or was given a wipe before I got in or something! For such a large company, I expected more.

dan W.
Évaluation :

Off site reservations needs improvement

Robin R.
Évaluation :

I would recommend it for a Cargo Van rental simply because when you're renting a small truck or cargo van, convenience is a priority. However, the staff was not overly friendly, the van did not have working AC, and it had DEFINITELY not been cleaned in the interior- not routine cleaned and DEFINITELY not COVID safe. I wore gloves and did my best. But I expected more given my experiences at other locations in the past.

David M.
Évaluation :

You guys are awesome! A quick, easy and clean (good COVID protocols) checkout, and an even easier check-in. You've earned my business and anyone I know who can use your services.

JEFF S.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM L.
Évaluation :

Always a real pleasure working with Kurt, Cindy and the rest of the crew. Very professional and always keep their equipment very well maintained. Look forward to my next visit and would highly recommend this location to anyone!

WILLIAM H.
Évaluation :

San Clemente location was top notch.

JUAN S.
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Have more poeple at the register... The whole process took about an hour and I honestly should of gotten the trailer the night before to avoid the hassle.

Hansford W.
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Le client n'a pas laissé de commentaire.

Kristine T.
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Le client n'a pas laissé de commentaire.

ELIZABETH S.
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Le client n'a pas laissé de commentaire.

Greg H.
Évaluation :

My U box was initially guaranteed to be in Miami on 9/4. I was counting on moving in on the 5th. On the 4th, I called to confirm and was told that it would not be there until the 9th. On the 9th I checked and was told it would not be there until the 15th. I needed to stay in a hotel while waiting for my box which cost me a substantial amount of money... much more than the $50 per day refund. There was absolutely no early communication to let me know about the delay(s). It seems that U-haul has no adequate tracking strategy in place to pinpoint the location of the goods you have in trusted them with. This is unacceptable when companies like Amazon, FedEx and UPS can track shipments in real time. U-box is a great concept but unless U-haul can actually “guarantee” the delivery and track properly, it is not a service that I can recommend to anyone.

EVE G.
Évaluation :

Agent was super nice & helpful, great staff!

keri A.
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Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

Live in San Clemente, use them when needed. Always great!!

Michael E.
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Service didn't take too long during drop off and the person was very nice.

Larry M.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Christine G.
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Le client n'a pas laissé de commentaire.

frank K.
Évaluation :

Greatest people in the world. Great rental experience. Only thing is, the truck was a junk of junk. Theres probably no way the staff would know if they didn't drive it, so I dont blame them, but over 55 mph it felt like it would come apart at the seams. Was glad it was a relatively short drive, long distance I would have come apart at the hinges.

JAMES U.
Évaluation :

Great again and I left happy. Aloha,

laura r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Donna G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PEIRCE I. | Premières impressions |
Évaluation :

Only place I’ll ever go

Brittany G. | Premières impressions |
Évaluation :

I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn’t know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.

Jeffrey S. | Expérience générale |
Évaluation :

everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.

Judy M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

laura t. | Premières impressions |
Évaluation :

The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!

Alexis S. | Online Move In |
Évaluation :

The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.

Wesley R. | Premières impressions |
Évaluation :

Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!

david W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ambur R. | Premières impressions |
Évaluation :

Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.

christine m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jodi m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LISA M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jodi H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jodi H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Martha S. | Expérience générale |
Évaluation :

Great service. Thank you!

Mark B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

susan r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S. | Online Move In |
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Le client n'a pas laissé de commentaire.

dennis o. | Expérience générale |
Évaluation :

Great store!

dj b. | Expérience générale |
Évaluation :

Great staff, great owners. Thanks for the great service!

Byron M. | Expérience générale |
Évaluation :

The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.

Kim O. | Online Move In |
Évaluation :

Great customer service.

Kim O. | Premières impressions |
Évaluation :

Your team makes it so easy and you have great customer service

taraturner f. | Expérience générale |
Évaluation :

Number of doors enhance security but also make it less convenient when moving multiple items.

AMY C. | Expérience générale |
Évaluation :

Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Highly recommend.

Lauren W. | Expérience générale |
Évaluation :

Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!

Susanne b. | Expérience générale |
Évaluation :

Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.

MARY D. | Expérience générale |
Évaluation :

They were helpful during a stressful time.

Juan M. | Expérience générale |
Évaluation :

The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks

SCOTT W. | Expérience générale |
Évaluation :

All the staff was very helpful and courteous. A great experience!

ROBERT M. | Expérience générale |
Évaluation :

This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.

wendy m. | Premières impressions |
Évaluation :

Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.

Patricia G. | Expérience générale |
Évaluation :

They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!

CHRIS S. | Premières impressions |
Évaluation :

Could not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.

jeffrey l. | Expérience générale |
Évaluation :

Excellent space to store my classic car. Unfortunately they discontinued inside automobile storage.

Peter M. | Expérience générale |
Évaluation :

Thanks

Donna S. | Premières impressions |
Évaluation :

No waiting time, easy

THOMAS S. | Premières impressions |
Évaluation :

Great

Kristen J. | Expérience générale |
Évaluation :

Good

ken r. | Expérience générale |
Évaluation :

I would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.

Lauren B. | Expérience générale |
Évaluation :

Everyone was so easy to work with and had great customer service.

THOMAS J. | Expérience générale |
Évaluation :

Great Location and Service

Anne S. | Expérience générale |
Évaluation :

Great service

susan r. | Expérience générale |
Évaluation :

Excellent service and excellent staff, all were very informative, especially Katy the driver.

Nolan H. | Premières impressions |
Évaluation :

Great experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!

Jacqueline T. | Premières impressions |
Évaluation :

Excellent customer service all around, the equipment was pretty good but the cab was dated

steven d. | Premières impressions |
Évaluation :

Very helpful and friendly

jim s. | Premières impressions |
Évaluation :

Jeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit

trevor s. | Expérience générale |
Évaluation :

There were a couple of times I wished I had accesses to my storage unit after 7pm. I’d say the staff were friendly most of the time and on occasion were just direct and to the point.

DANIELLE B. | Expérience générale |
Évaluation :

n/a

KENNETH D. | Expérience générale |
Évaluation :

where glad for our items to be secure

tom k. | Expérience générale |
Évaluation :

The staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our “move out date” had to be delayed. Great folks— highly recommend

debbie b. | Premières impressions |
Évaluation :

Was handled quickly and efficiently!!

Cindy G. | Expérience générale |
Évaluation :

Excellent customer service Cindy and Kirt !!!!

harlan e. | Expérience générale |
Évaluation :

Very good.

Kira U. | Premières impressions |
Évaluation :

Everyone was very nice and helpful

JEANNE B. | Premières impressions |
Évaluation :

Staff was helpful. Facility is clean and well lit.

Michelle M. | Expérience générale |
Évaluation :

The entire team at this facility are always friendly, helpful. A pleasure to do business with.

Mark S. | Expérience générale |
Évaluation :

I had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.

Bryan S. | Expérience générale |
Évaluation :

Every aspect of using the U-boxes was incredibly convenient, and made our move easy.

RALPH P. | Expérience générale |
Évaluation :

Don’t put your neighbor as an emergency contact. They will get a letter if you’re late with your payment.

elizabeth j. | Expérience générale |
Évaluation :

Extended access(not office) hours a day or 2 a week would be nice

Kimberly C. | Expérience générale |
Évaluation :

Our Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!

ROBERT S. | Expérience générale |
Évaluation :

Always nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture

Kevin W. | Premières impressions |
Évaluation :

Very helpful staff and great customer service.

matthew T. | Expérience générale |
Évaluation :

No

James M. | Expérience générale |
Évaluation :

The service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices

GUY M. | Expérience générale |
Évaluation :

Nicest people, always clean and safe, not one negative in almost 25 years.

lynn d. | Expérience générale |
Évaluation :

Great service!! Helped us out in a bind quickly!

David H. | Réservation |
Évaluation :

Quick, easy and friendly. Great service.

ichiro a. | Expérience générale |
Évaluation :

I had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Thank you.

PORTIA R. | Expérience générale |
Évaluation :

San Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!

Sabrina L. | Expérience générale |
Évaluation :

Easy process, still haven't completed my u-box move

Skyler D. | Expérience générale |
Évaluation :

great

Rebeca d. | Expérience générale |
Évaluation :

I'm a repeated happy customer!

Charles I. | Expérience générale |
Évaluation :

Location not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.

Richard F. | Réservation |
Évaluation :

Excellent and extremely helpful friendly experience!

Elizabeth S. | Expérience générale |
Évaluation :

Ubox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend

Richard S. | Réservation |
Évaluation :

So far so good. I have not been in to my storage unit yet, still in the process of moving...

shawn c. | Expérience générale |
Évaluation :

Whoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.

Robert P. | Expérience générale |
Évaluation :

Everything was on time as promised!

Ryan M. | Expérience générale |
Évaluation :

The lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!

Lee W. | Expérience générale |
Évaluation :

Great place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.

WILLIAM A. | Expérience générale |
Évaluation :

Good place for storage, excellent staff and owners.

jerlyn F. | Expérience générale |
Évaluation :

I changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!

tony n. | Expérience générale |
Évaluation :

Only issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...

David P. | Expérience générale |
Évaluation :

Very helpful and easy to work with. Made for a great end to my trip across the country.

DAVID F. | Expérience générale |
Évaluation :

Never had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx

ROBERTO G. | Expérience générale |
Évaluation :

Thank you for your support. Semper- Fi!

John M. | Expérience générale |
Évaluation :

Everything we easy. And there were carts free to use, which really helped.

jerlyn f. | Expérience générale |
Évaluation :

..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!

Linda H. | Expérience générale |
Évaluation :

Some people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.

eric c. | Expérience générale |
Évaluation :

Great staff to work with

BRITTNEY MARIE O. | Expérience générale |
Évaluation :

I absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.

Non reviews have been submitted for this location.

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