Everything excellentTIM B.
Customer Reviews for U-Haul Moving & Storage of San Clemente
Pour nous contacter
San Clemente, CA 92672
(Across the Street from Pico Park)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff friendly but the truck was absolutely filthyKENNETH G.
Le client n'a pas laissé de commentaire.Christian M.
When I reserved the trailer online my quote was under 700. When I get to the store I had to pay 1100. I needed the trailer to move cross country and I let the people know that it wasn't right but there was nothing I could do because I wasn't give any notice about the price change.Toby S.
Le client n'a pas laissé de commentaire.Jessica E.
Competent, responsive service with excellent equipment!roger H.
Le client n'a pas laissé de commentaire.Brandon C.
best service around . Always have trailers available when neededMICHAEL F.
The clerks, and yard men were very polite and helpful and curious.fred D.
Le client n'a pas laissé de commentaire.Glenn B.
Very pleased with the service all the way. No problems and great service.Nadine R.
Le client n'a pas laissé de commentaire.MOHAMMADMOHSEN J.
Le client n'a pas laissé de commentaire.RONNIE C. | Expérience générale
Le client n'a pas laissé de commentaire.JANET S. | Expérience générale
Le client n'a pas laissé de commentaire.Charles K.
Phone service could be better. Every time I called a particular office it would send me to the 800 number and kept looping me.Colleen F.
You are doing a good job. Thank you.DrB S.
Everything went well at checkout and check in. The technology was helpful in managing the rental. Personnel were helpful and knowledgeable about the equipment rented.Paul H.
Le client n'a pas laissé de commentaire.clint S.
Le client n'a pas laissé de commentaire.Marie V.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.James M.
Cindy and Stewie were amazing and helpful. They communicated the issue to each other making the process seamless.Chaz A.
Friendly workers, ready for my arrival, easy returnMcKenzie L.
Le client n'a pas laissé de commentaire.Juan G.
Le client n'a pas laissé de commentaire.Steven C.
That team is the Best. Like an One Family. Taking care of Customers, helping each other. Thank guys. pleasure to deal with you. See you soon.vadim S.
The online reservation system and onsite pickup system are redundant and wasting customer time. The whole pick up time could be reduced by 15 mins if you eliminated the up-sell gauntlet you make us go through online and then again in-person.thomas B.
Le client n'a pas laissé de commentaire.Kim H.
Excellent serviceCHRISTOPHER D.
One of the BEST Locations EVERvadim S.
By far the best UHaul Location I have ever rented from. They are super professional and handle the madness that comes with renting Uhaul Trucks damn well perfectly. They have a new "rookie" worker (I think Kurt is his name - is absolutely amazing (but that's probably due to his boss Cindy who keeps him on a short leash)!! THE BESTEric J.
These guys are the Gold Standard of Uhaul locations. There new girl is awesome tooEric J.
The young man that unhooked my trailer was so distracted w/ talking to his coworker while removing my trailer.Rebecca S.
Le client n'a pas laissé de commentaire.Gary W. | Online Move In
Le client n'a pas laissé de commentaire.Dave S.
Le client n'a pas laissé de commentaire.rick V.
Super easy excellent experienceJared R.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.steve W.
Customer service was absolute garbage and we've moved with your location on more than one occasion. The two guys working this morning should apply at Walmart because that's how terrible the service was. Almost like I was inconveniencing them with my business. The two girls upon drop off were a little better, to say the least. All in all, not a pleasant experience for paying almost $200 to drive 44 miles. Ridiculous and the last time I'll rent from this locationJohn E.
Le client n'a pas laissé de commentaire.justin W.
If it's American go for it!charles B.
I would sayâ€¦..problem not much. You guys were great. Sarah and Cindy were very helpful and patient with us who don't do this much. Your staff outside when we checked out and then back in were also great. ThanksRoss P.
Friendly and helpful staffDean N.
Le client n'a pas laissé de commentaire.David K.
Great service! Nice employees!Maria H.
Great people. Very consistent in their service delivery. Thank you !eugene H.
Le client n'a pas laissé de commentaire.Andre I.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Garran M. | Premières impressions
Le client n'a pas laissé de commentaire.steve s. | Premières impressions
Le client n'a pas laissé de commentaire.Carol B.
Waiting time to check out equipment that was reserved.Linda B.
Staff was ALWAYS very helpful and polite and I appreciate it so much.Jordyn G. | Expérience générale
Le client n'a pas laissé de commentaire.Katey G.
Great staff. Thank youSteve S.
Le client n'a pas laissé de commentaire.Lucas T.
New to me. No strong opinion yetMichael R. | Online Move In
Le client n'a pas laissé de commentaire.Jordan D. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica B.
I had multiple bad/poor experiences with Uhual. To start off I ordered a pod and I was given one with a completely broken door frame to put my stuff in with wasn't secure, I told the workers and they said they would glue it which they did and the glue held up about an hour while I was packing my Uhaul Pod. They said they would glue it and secure it before they shipped my pod which I know didn't happen because when it arrived at the end location my the whole door frame was broken off the metal and some of my stuff on the inside was broken. I also had a mouse inside the pod when I unloaded which means animals rodents were able to get into my pod. I was extremely unhappy about that. I was charged $130 for my Uhaul pod to be dropped off at it's permanent location and I expected that charge because the Uhaul employee in Keen NH told me about, but I was also charged an additional $130 for my Uhaul pod to be picked up after I had emptied it which I was not told of this expense and was very unhappy to be charged with. Over I would rate my experience a 1 out of 10 my Uhaul pod traveled from Vermont to California and I put a lot of money into it for the amount of stuff to be damaged and given an unsafe container for my belongs to travel in. I do not plan to use this company for my moving needs ever again.Raena S.
Le client n'a pas laissé de commentaire.Frank H. | Online Move In
Friendly, professional fast service. My highest recommendationKen K.
Le client n'a pas laissé de commentaire.Kimberlee W.
I was very pleased with all aspects ofU-Haul's service. Your staff was helpful and friendly. My ppossessions arrived on time and unbroken. Merci.KAREN W.
The owner processed our arrival and very quick and easy.Linda T.
Le client n'a pas laissé de commentaire.EVAN B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G.
Perfectly happy with everythingJIm B.
Great service especially the delivery service K&I, thank for helping our move to TX go smoothlyDolores N.
Great service and great people!guillermo B.
Everyone was so nice and professional. Would highly recommend this location.Karen E.
Painless - in and outGina Z.
Le client n'a pas laissé de commentaire.Larry S.
Helpful Staff!DAVID B.
Le client n'a pas laissé de commentaire.Lawrence B.
Le client n'a pas laissé de commentaire.Michael C.
1. Very difficult time working through the website to enter my Drivers License photo and credit card info. When I arrived at the yard they had none of that info in their records. 2. Besides the rental van I required an Auto Transport Trailer which was reported on the website as available. However I had to drive to a different yard in another city to acquire one. The drive was over an hour to get there, plus the drive back took another hour.Norman H.
Le client n'a pas laissé de commentaire.KARRIE H.
Le client n'a pas laissé de commentaire.Tony K.
Thank you quick and efficientKim O.
Super quick and easyJared R.
couldn't be better. A real pleasurscott S.
Le client n'a pas laissé de commentaire.Ron K.
Le client n'a pas laissé de commentaire.Cyrus G.
Le client n'a pas laissé de commentaire.KRISTEN C. | Premières impressions
Pro install and more affordable here than anywhere else!Joe T.
Reduce the price of trailer hitch installation.darryl P.
Le client n'a pas laissé de commentaire.Jeffrey C.
We had some delays with the wrong part being delivered, but they honored their commitments and did an excellent job on the install. Great team.SERGE J.
Besides having to go without your vehicle for a few hours everything went well.Cheri P.
I picked up the truck in Tustin, then had to drive 26 miles one way to pick up the auto trailer from San Clemente. It would have been much easier if the trailer were dropped off at my original pickup location instead of driving the additional 52 miles. Great location and helpful staff though!John R.
Well done. Quick efficient and friendly.JOHN K.
Cindy needs to get a RAISE !!! Her ability to multi task and continue to keep customers moving !!!pedro S.
As always, great service and friendly smiles. :) I am glad you found the keys in the drop box.Michael C.
Staff very helpfulRodney D. | Expérience générale
There are other U- Haul places in my area but I prefer the one in San Clemente. Everyone is friendly helpful ( Sarah) and pulls together as a teamrobert H.
Le client n'a pas laissé de commentaire.robert h. | Expérience générale
There was no fluid in the windshield washer.Nicole P.
Everyone was friendly, professional and efficient. Great experience.Melinda B.
This is a GREAT u-Haul. Jeanette, Kurt, Cindy...they are all so organized and helpful. Lovely people. Thank you so much!maren M.
excellent servicegary M.
All the contact personnel were very professional. The delivery text and emails were combined with a phone call.Dominick C.
Just had no idea uhaul had the boxes until a friend had recommended them. I would promote it a lot more! It's a really great service!Taylor C.
No improvement suggested. Jeanette was the most knowledgeable and accommodating customer service representative. Thanks to her our move experience was less stressful!!Jamie W.
Only concern for me was the mileage that was allowed. I was allowed 61 miles which is the distance from one U-hual to another even though I informed the representative that I would be traveling more in order to pick up my house hold goods. The Second representative helped out a lot with the check in.Luis M.
Office and staff in the lot were all so great and efficientRyan O.
Great service always.ROBERT J.
Le client n'a pas laissé de commentaire.Sara M.
Staff was very nice and helpful.John G.
Le client n'a pas laissé de commentaire.Jonathan G. | Online Move In
People are great thank youRONNIE C. | Premières impressions
Everything was great and the staff was very nice and office front desk very friendly and helpful thank you.elena C. | Expérience générale
Le client n'a pas laissé de commentaire.Han h. | Expérience générale
Le client n'a pas laissé de commentaire.Fabian H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael D. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.ken s. | Expérience générale
Le client n'a pas laissé de commentaire.terry d. | Premières impressions
Everyone in the office has always been very helpful.PAULINE C. | Premières impressions
Le client n'a pas laissé de commentaire.Dedrick B. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick h. | Expérience générale
Thanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!JEFFREY E. | Expérience générale
Le client n'a pas laissé de commentaire.Luke B. | Expérience générale
The staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.dolly l. | Premières impressions
Le client n'a pas laissé de commentaire.SCOTT D. | Expérience générale
Price goes up every year it seems so it is on the expensive side.DUFF M. | Premières impressions
Le client n'a pas laissé de commentaire.nayeli areili g. | Premières impressions
Thank you so much , I liked that you send friendly reminders for the next monthly Paymentyadria k. | Expérience générale
I actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesomemark d. | Premières impressions
They were very willing to help merichard s. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA B. | Expérience générale
Le client n'a pas laissé de commentaire.Steve B. | Expérience générale
It was faster then when my dad was a customer And I like that the security is well done and high techyadria k. | Premières impressions
I would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!kristy h. | Expérience générale
I only moved out to have one closer to residence. I would recommend uhaul storage.cARRIE c. | Expérience générale
Le client n'a pas laissé de commentaire.donald p. | Expérience générale
Le client n'a pas laissé de commentaire.Lacey J. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA B. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE ALFONSO F. | Expérience générale
The place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.Allyn R. | Expérience générale
Le client n'a pas laissé de commentaire.deborah l. | Expérience générale
ThanksJeffery S. | Expérience générale
Le client n'a pas laissé de commentaire.Brian C. | Online Move In
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.jeff c. | Expérience générale
After a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbiDebra M. | Premières impressions
Le client n'a pas laissé de commentaire.Orion H. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Online Move In
Staff was always friendly and extremely helpful when needing a 6x12 trailer.James B. | Expérience générale
The team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Merci.dean l. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas M. | Expérience générale
Le client n'a pas laissé de commentaire.joseph b. | Expérience générale
PratiqueClaude H. | Premières impressions
Jeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.tracy h. | Expérience générale
One minor glitch is that I was in that air condition area of your facility and it really wasn't very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!Richard S. | Expérience générale
Le client n'a pas laissé de commentaire.William S. | Expérience générale
We never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.Camala P. | Expérience générale
Le client n'a pas laissé de commentaire.TAYLOR C. | Expérience générale
Clean fast and convenient over all a pleasant experienceBret B. | Online Move In
The entry is a little confusing and the homeless hanging around is disconcerting. Other then that it's all goodCamala P. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer k. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G. | Expérience générale
Elvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!Mary Lou A. | Expérience générale
Le client n'a pas laissé de commentaire.Dan P. | Expérience générale
Had a little trouble with the entry card working.Milo G. | Expérience générale
Will comeback againHector G. | Expérience générale
Le client n'a pas laissé de commentaire.Dalana W. | Online Move In
Le client n'a pas laissé de commentaire.Tisha M. | Online Move In
Le client n'a pas laissé de commentaire.john F. | Expérience générale
Although the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.Carolyn K. | Expérience générale
All was goodjoann R. | Expérience générale
This location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that locationruben p. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin B. | Expérience générale
The new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!alan B. | Expérience générale
Courteous professional and for! thank you so much!!Kevin m. | Premières impressions
Le client n'a pas laissé de commentaire.Wesley R. | Expérience générale
Le client n'a pas laissé de commentaire.Lori B. | Expérience générale
Le client n'a pas laissé de commentaire.MIchael l. | Expérience générale
Le client n'a pas laissé de commentaire.JODI DAVID A. | Expérience générale
Happy so far !!Ronald N. | Premières impressions
Le client n'a pas laissé de commentaire.BRENT R. | Expérience générale
LOVE this storage facility!dianne d. | Expérience générale
Le client n'a pas laissé de commentaire.laura r. | Expérience générale
Le client n'a pas laissé de commentaire.Donna G. | Expérience générale
Only place I’ll ever goPEIRCE I. | Premières impressions
I was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.Brittany G. | Premières impressions
everything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.Jeffrey S. | Expérience générale
Le client n'a pas laissé de commentaire.Judy M. | Expérience générale
The price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!laura t. | Premières impressions
The people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.Alexis S. | Online Move In
Very friendly and nice! Even when I forgot a step the staff never seemed annoyed!Wesley R. | Premières impressions
Le client n'a pas laissé de commentaire.david W. | Expérience générale
Excellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.Ambur R. | Premières impressions
Le client n'a pas laissé de commentaire.christine m. | Expérience générale
Le client n'a pas laissé de commentaire.jodi m. | Premières impressions
Le client n'a pas laissé de commentaire.LISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Jodi H. | Expérience générale
Le client n'a pas laissé de commentaire.Jodi H. | Premières impressions
Great service. Thank you!Martha S. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas M. | Premières impressions
Le client n'a pas laissé de commentaire.susan r. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S. | Online Move In
Great store!dennis o. | Expérience générale
Great staff, great owners. Thanks for the great service!dj b. | Expérience générale
The entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.Byron M. | Expérience générale
Excellent service à la clientèle.Kim O. | Online Move In
Your team makes it so easy and you have great customer serviceKim O. | Premières impressions
Number of doors enhance security but also make it less convenient when moving multiple items.taraturner f. | Expérience générale
Super convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Je les recommande fortement.AMY C. | Expérience générale
Storage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!Lauren W. | Expérience générale
Your Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.Susanne b. | Expérience générale
They were helpful during a stressful time.MARY D. | Expérience générale
The storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanksJuan M. | Expérience générale
All the staff was very helpful and courteous. A great experience!SCOTT W. | Expérience générale
This is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.ROBERT M. | Expérience générale
Always a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.wendy m. | Premières impressions
They went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!Patricia G. | Expérience générale