Customer Reviews for U-Haul Moving & Storage of Sanford

Évaluation :

5

Wonderful!

Évaluation :

5

Good.

Évaluation :

5

Very quick and helpful!

Évaluation :

5

Hospitality was awesome quick service

Évaluation :

4

Reduce the overall cost by reducing the mileage cost.

Évaluation :

4

I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won't be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland

Évaluation :

5

Nothing really to improve. Crystal was great in helping us with the rental.

Évaluation :

5

Berry satisfied

Évaluation :

5

Great service from the attendant on duty. I'm not sure what his name was but he was extremely helpful and courteous.

Évaluation :

2

We had great success when our boxes arriving in starting state and being transported to our new state. The store there never had our boxes out when requested and we often waited up to 50 minutes once we arrived to have our box brought out. We had trouble getting access on our last day to empty our boxes and finally the assistant manager or manager agreed to come in early to bring our boxes out after the staff and himself saying we couldn't do it until the next day so over 24 hrs later.

Évaluation :

5

Quick response to needs and provided services in a timely manner. I would use them again.

Évaluation :

5

This is the best uhaul location I've used. Clean, nice people, organized, well maintained.

Évaluation :

4

Thanks respectfully company and employee’s

Évaluation :

5

Excellent service

Évaluation :

5

Great place to store and protect your personal items

Évaluation :

5

Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Fantastic customer service.

Évaluation :

5

Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 

Évaluation :

5

Fast friendly staff. Was a way better experience then last time I rented a few years ago.

Évaluation :

5

Can say but they are some the nicest folks around and very helpful thank you guys I will be back don't ever go anywhere ok

Évaluation :

5

Josh was very accommodating and an awesome asset to the location! I was very pleased with him and the equipment given to me. I don't know what he makes but Please give Josh a raise!

Évaluation :

3

Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it's hit or miss. I left 3-4 messages about an issue and no one ever called me back.

Évaluation :

5

Rien

Évaluation :

5

I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.

Évaluation :

5

Can't really say because my visit was very smooth

Évaluation :

3

Delivered truck after hours.

Évaluation :

5

Comments, and what you can do to improve for the next customer. This location in Sanford is great. The employees are very professional and know exactly what they're doing. They are always helpful and do their job right. I wish all U-Haul locations were like this one.

Évaluation :

5

Thanks to the ladies!

Évaluation :

5

Ended up not going as many miles as I thought yet I was charged more than initially stated. Not sure what happened.

Évaluation :

4

More 10 foot Truck

Évaluation :

3

All went ok, Uboxes weren't shipped when scheduled. Caused higher storage charges. Should not have happened. I spoke to representatives about this, my concern didn't go anywhere.

Évaluation :

1

I reserved a truck and a furniture dolly well in advance. When I arrived at this location. The person named Casey told me there was no furniture dolly and they were all on the east coast. I asked the person why I wasn't contacted prior because honestly with no dolly the truck would do me no good as I cannot lift a 300 pound sofa the distance required between the doors and the truck. The person told me they could call another store and ask if they had one. I said yes. The person found us a furniture dolly but also made us travel to another location and pick up the item ourselves. Additionally, the person made it seem a chore to show me which vehicle I would be taking and only continued to point.. never would walk to the truck or near the truck so I could figure out which one in the line of three trucks it was. My husband helped me.

Évaluation :

5

In and out. Got my beach buggy home. No complaints other than gas prices and well, that's not Uhauls fault.

Évaluation :

3

Not good customer service inside and ended up charging me double what it should be.

Évaluation :

5

n/a

Évaluation :

5

The staff were so nice and very helpful 😊.Ranger Steve Godfrey . San Lee Park.

Évaluation :

3

As I picked up the truck, the message on the dash was low air pressure on front left tire. The gas level on the contract said 1/2 full, but it was between 1/2 and 3/8. I originally requested a truck but it was not available on pickup day. The 10' truck was substituted, but did not have ramp (I knew this upon substitution).

Évaluation :

4

I haven't received receipt yet!

Évaluation :

4

An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.

Évaluation :

3

I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.

Évaluation :

5

OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey's store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said "but I will not go home with that on my conscious because that would not be the truth ".. she was a blessing !!! I'm sure she will be my go to Uhaul site in the future !!

Évaluation :

5

Nothing service was excellent thank you

Évaluation :

5

Using this u-haul for years. Employees always helpful and never any issues with equipment!

Évaluation :

5

Cordial staff and easy registration process.

Évaluation :

5

Outstanding customer service check in was simple and fast and friendly

Évaluation :

2

I was never given the blankets I ordered and I didn't realize until I was already home and the place was closed.

Évaluation :

5

I have dealt with Casey a few times now and she has been fantastic! I've used this location numerous times over the past 14 years and the level of customer service has gone way up Since Casey started there. I will definitely do business at this location in the future.

Évaluation :

5

Couldn't be more happy with their customer service. Friendly and very helpful staff!

Évaluation :

5

Returning via smart phone but ok for me however my husband was unable to know how to use the online return. Little inconvenient for him.

Évaluation :

5

Staff was great!!

Évaluation :

5

The attendant was friendly and helpful. While I was there, he took a call from his supervisor, handled another client who called for information, and not for a moment did I feel neglected. The transaction was quick and smooth.

Évaluation :

5

Nothing everything was good

Évaluation :

5

Casey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!

Évaluation :

5

There were no blankets or hand truck as promised. Luckily we own one. But might want to check for the next customer.

Évaluation :

5

Amazing staff!

Évaluation :

5

I used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!

Évaluation :

5

All of the staff was very friendly and professional.

Évaluation :

5

I have used this location for truck and trailer rentals more than 5 times, even choosing to come to Sanford rather than rent from a closer Fayetteville location. Casey and every employee there is professional, knowledgeable, and friendly.

Évaluation :

5

Absolutely nothing.

Évaluation :

5

was happy with the staff and check out time, clean building our agent was friendly and more than happy to answer all our questions.

Évaluation :

5

The new manager/ass't manager was EXTREMELY professional, helpful, and made the rental an outstanding experience.

Évaluation :

5

Joshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.

Évaluation :

5

😁👍

Évaluation :

5

Friendly, compitent, it is now a much much better place to do business than my last trip. I will use this location again before I use another.

Évaluation :

5

Employee was very helpful and professional.

Évaluation :

5

Fast & reliable. Very helpful with my needs, willing to go that extra mile, very pleased.

Évaluation :

5

The process was easy and fast the people were very friendly and helpful. No complaints

Évaluation :

5

The staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!

Évaluation :

5

They were a little busy, but took care of me fairly quickly. Friendly service.

Évaluation :

5

Well, I was disappointed about not getting the right size truck that was requested. I wasn't charged for the upgrade so I am not that upset.

Évaluation :

5

The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.

Évaluation :

2

On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn't have a card on file , according to my Son ( I was not with him) the guy was dropping the "F" bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.

Évaluation :

4

Rien

Évaluation :

5

Great searvice thanks

Évaluation :

4

Overall, renting the equipment was fine and had no issues. The supplies are standard, but the packing tape, sucks. It's cheap, tears to easily, and doesn't hold as well as better brands.

Évaluation :

5

U haul has been pretty reliable over the years, please keep up the good work

Évaluation :

5

I have rented many tow dollies over the last couple years. This location, the staff and service was beyond exceptional. Considerate and very helpful. When attaching a tow dolly to an RV - space is always appreciated.

Évaluation :

4

While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don't run into the issue of people reserving units that aren't actually available.

Évaluation :

5

Everybody was super friendly and nice

Évaluation :

3

I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.

Évaluation :

5

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Évaluation :

5

Friendly staff. clean facility.

Évaluation :

5

No additional comment needed

Évaluation :

5

Customer Service guy was awesome!!! All of them were nice though.

Évaluation :

5

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

Évaluation :

5

Contactless loved it

Évaluation :

5

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That's awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

Évaluation :

5

Perfect experience!

Évaluation :

5

The staff were super helpful and friendly. The place was organized and clean.

Évaluation :

3

First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn't start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn't find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he's on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I'm always told she'll be in at such and such time, but when I call she's not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20 % monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry

Évaluation :

4

Receptionist was excellent. Units hallways are small.

Évaluation :

4

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done