Staff was awesome
Brandon L.Customer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
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The equipment was clean, however I rented a 26 ft truck that had a flat tire on the inner rear driver side. I knew something was off by the appearance of the wear on the other tires. I still had quite a few more items to get but I just returned the truck because I didn't think was was safe to operate.
James D.Great Customer Service thank you very much for all your help
ELLIS D.Many thanks to a great staff of wonderful people!! Very helpful during my time of need!!! 😊
Jackie K.I made a reservation for 12 blankets and a appliance dolly, but when I showed up, they had given out their last appliance dolly the day before and only had 6 blankets available. I do not understand what was the purpose of me making a reservation if the items were going to be given away.
Shawn R.This location sets the example of great customer service Diedre had our van ready, check out / in was easy. Thanks
Jeff H.Rented the blankets and they didn't have any. Had to try and return the blankets and then go to another location to rent.
Johnny G.First you sent me 20 min across town to the wrong location. They didn't have what I rented and gave me the wrong trailer. It took over 2hrs to get my rental sorted then she had the audacity to tell me I still only had the intake 4hrs from the reservation time. Worst experience ever!
Brian S.Friendly knowledgeable staff very helpful
Rodney S. | Expérience généraleWe prefer using a U-Haul store when available. The staff at the Sanford location are helpful and professional.
Alison M.Do not endanger the lives of person driving long distances by improperly hooking a trailer to a vehicle - It was by the GRACE OF GOD that my 5 Hour drive was without fatality to my vehicle , the 6 by 12 trailer as well to those who followed me on the roadways - I give GLORY TO GOD after learning at the drop off site that the trailer was not put on to my vehicle properly ,GOD ,JE:SUS ,The HOKY SPIRIT and the HOLY ANGELS protected me and my 7 year old grandson . I am 70 years old and at one stop I was informed how I had been done wrong by the U-Haul as my trailer was dragging so low - I prayed to GOD and the HOLY ANGELs to protect us .GOD truly answered my prayers - We arrive safely to our destination -unloaded and dropped off the trailer and the attendant even told me that the trailer was not properly hooked up to my vehicle as it entirely too low without anything inside the trailer. I am thankful yo be unharmed and no one else was harmed - I will not file a complaint - just pray no one else will have improper trailer hookups in JESUS NAME !!!!
brenda C.Very helpful, very patient answering all my questions then booking the reservation for me.
Diane K.Floors were very clean, staff was great, and customer support amazing. However, it seems that people are dragging roaches in the storage facility and we saw big and small ones. There is possibility that some got in too our stuff. Not sure the fix for it, but definitely a problem. Maybe occasional walk through with roach killer would solve the problem.
Andriy M. | Expérience généralequick and easy!
Sheila F.Went the extra mile to help make my trip successful
Judy H.This location was very good
Dee B.Everything was on the money. Lady on the front desk very professional assistant with hook up she made sure everything was working properly.. Thanks for the good service & I will tell a friend & will be using y'all again..
Tony M.Aucun
Claude V.Quick & easy experience. Definitely will do again if needed!
Taylor B.Let me just say , I was having the most ABSOLUTE horrible few days with my move & this location was very welcoming, friendly, empathetic, nice, etc. To be honest , hands down this location gave me one of the most best customer service experience EVER in my life. The general manager was amazing as well ! He was such a heaven sent ! Took care of us the whole way through. I recommend this location 1 000 %! I wish them well !
Jaynisa G.Answer the phone. Quit trying to scam customers and fix your customer service. First time I rented van was told I could only have it for 6 hours because it was being rented next day. This van something wrong with rear end. Next van I rented had to use it next day could not get anyone on phone to let them know this 10 times I called. Then took van back tried to get them to check me in so I would know if there was any more charges WOULD NOT do it said they would bill me. Well they took out first payment then turned around and took out $57 for second day then e mail said I owed $90 some for mileage. Difference in mileage from getting it to returning it was 149 miles I had 50 miles on my agreement for the first day have no ideal what they put on second one. Tried calling them. When I got e mail because I could not get there before they closed NO ANSWER 10 calls. Today I tried calling over 20 times 10 of which was back to back. I live 52 miles away from this place. I have to work so trying to get there wasn't an option. So tried to get someone to answer why I was being charged over and beyond. Called your customer service an hour wait before I could speak to someone called them 2 times. Tried your on line crap no answer . Finally got to talk to someone which was no help who sent me to some law firm.... I don't need a layer I have my own . Will be speaking with him and better busines bureau because I feel like I am being scammed not to.menyion social media. I will drive to Sanford tomorrow to speak with them in person but I am not a not a happy camper. Oh and this van felt like transmission was going out on top of that which I informed the so called representative that day
PATRICIA B.Just keep your gorgeous and professional workers there!
Jason G.Had a great experience.
Jessica M. | Premières impressionsThank very much to all staff members. I used towing , storage and purchased many items for moving. Great experience every time.
FRED D. | Expérience généraleThe staff were super helpful helping arrange things, even with a same-day reservation!
Paul C. | Premières impressionsSuper friendly staff. Sierra is always so nice to deal with. As well as the other staff
DENNIS G.Everyone was so nice!
Nashaunda L. | Expérience généraleCounter staff was professional, knowledgeable, and friendly. They were a pleasure to deal with. I'll be back in the future and will refer friends.
Clark M.Terrific customer service! Really helped me out when I was in need of transportation to Georgia and back to pick up a vehicle.
VINCENT K.Nothing is needed.
Willard M.You already have. I had a negative experience there regarding a trailer hitch install, but I was appropriately compensated for it. At that time and previous visits, the team members (except the gentleman who was able to finish the hitch install, he has always been a professional) had a laid back and non-customer service oriented mindset. I have dealt with that location three times since then, and each time I can clearly see a difference in team members attitude and customer service skills. I am quite pleased with what I see and would now be happy to recommend this location.
RICK D.The manager went above and beyond for me and my family during an all time low. Made everything as easy as he could, and all went as smooth to his design! We are so grateful !
Charles B.They was very friendly and nice
Gwen G.The guy was professional and very nice
Shelia M.Everything was good as always
maurice w. | Premières impressionsThe person at uhaul we dealt with seemed to know what he was doing however he misquoted the amount per mile at 0,89 versus what I was charged which was 1.09. I got gas 2 miles from the store in order to refill to the amount that we started with and have the receipt to show I put in 36,33 and it put it a little bit above the 3/4 of a tank that we started with and I was charged close to $60 for the gas that wasn't missing. Another over charge was the actual mileage, I paid for 35 miles prior to taking the truck and trailer and was charged for an additional 88 miles, not taking off the 35 I had previously paid for, so essentially I paid for the 35 miles 2 times. As mentioned before I also paid 0,2 cents more a mile. So all in all it was a horrible experience and I was completely ripped off. I attempted to contact the store and rectify the situation, but the person I spoke to did not listen to my reasoning as to why I disagreed with the charges, he just kept repeating himself in regards to the rate being 1,09 due to Friday being included in the weekend, Uhaul is actually the only place on earth that considers Friday a part of the weekend. I am extremely unhappy with my uhaul experience, in the future I will look for a different company to rent from in addition to sharing my experience with anyone who will listen.
Blythe R.N.D.
Monique B.The online rental process was very detailed, and user friendly. The pickup location and the pickup process was flawless. No issues whatsoever.
Socrates D.Absolutely the words customer service I've ever received in my entire life. I drove the truck home only to realize there was no lift or ramp provided. To get my heavy items on the truck. When I informed them of this they told me they were not able to help in any way. I then told them that I wished to return the truck and wanted a refund. Despite this, they did not refund anything. They gave me a bunch of baloney on charges that couldn't be done. I will actively avoid Uhaul and encourage everyone I meet to never use this company again. And to whomever reads this, this is the first time in my life I've ever left a review like this. I got out of my way to be respectful and this offices conduct was completely unacceptable for anyone who wishes to work in customer service.
Jordan L.Customer service / staff was very nice. They know their business and made the process simple and streamed lined. The only thing I can really mention is that I ordered an appliance dolly but there was none available when I went to pick up, They staff did give me a utility dolly but I was moving appliances so the appliances dolly was a must. I made do with what I received but was disappointed in not being able to have the equipment I requested. Again staff was super nice and helpful, just didn't have the dolly I request when I made my reservation online. Thanks, I appreciate UHaul wanting to know how things went on my recent rental.
Amado G.Good, reliable service, and would have rated excellent if not for the long wait to have the trailer inspected before leaving. Need an extra person in the morning if it's busy, like I would expect a saturday to be.
Rob Y.Salesman on site was professional, knowledgeable and very helpful. I had an injured ankle , without asking, he hooked everything up for me, double checked it all and then happened to be there the next day when I brought it back. He did the same thing and I was in and out fast. I won a company and employees like him are hard to find.
Mike L.Rien
Tammy B.Be more organized. This location attempted to give the truck I reserved to another customer during the time I reserved it.
Kaylee L.Trailer was an easy tow. Smooth and controlled travel. Used a Ford F150 to tow. Trailer was so stable as I travelled.
James T.The folks at the store were very helpful and saved us time when we were short on time. Good people working there.
Gary J.Easy rental experience. Really enjoyed the after hours process.
Taurus R.They were very helpful getting the van I needed. The women were very polite & worked with me. I'd reccomend this location to anyone.
JENNA S.The in-person turn in process was super smooth!
Patrick E.Courteous and professional. Well-equipped to handle multiple customer drop-offs at one time.
Adam R.Great. Service
johnnie C.I wasn't given enough mileage to get from my old house to my new house and then to the drop off location, so the fact that I'm going to get charged extra for that is ridiculous. Otherwise the process was fine.
BRITTANY M.Nothing service was great for me and will definitely use again when needed.
Pamela M.Have more vehicles available
Deborah H.Definitely a high quality customer experience. Smooth transaction. Helpful, knowledgeable associates. Good value!
ROBERT J.Everyone was supper nice and Josh was great to finish my rental from.. Would rent again from them it was my first time ever renting a ugaul..
Sharon C.Some longer carts would be helpful.
Ronald C. | Expérience généraleEasy move in process, easy move out process!
Jacob G. | Expérience généraleAlarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.
david d. | Expérience généraleEveryone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.
Nashaunda L. | Premières impressionsI was sick with covid u sold my things. I will be suing
Letonia T. | Expérience généraleVery Good ,Very good customer service.
Steve G. | Expérience généraleDesk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn't walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don't feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.
Ronald J. | Online Move InI just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!
Alexis S. | Premières impressionsStaff always helpful and friendly
rudy w. | Expérience généraleI love the storage safety n people there r very friendly
Betty S. | Premières impressionsHospitality was awesome quick service
wanda r. | Premières impressionsI was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won't be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland
Kathy K. | Expérience généraleQuick response to needs and provided services in a timely manner. I would use them again.
Beverly W. | Expérience généraleThanks respectfully company and employee’s
James P. | Expérience généraleGreat place to store and protect your personal items
Jordache T. | Premières impressionsCommunication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items
Jordache T. | Expérience généraleFantastic customer service.
JOSEPH C. | Expérience généraleGreat Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT
Steve G. | Premières impressionsSome type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it's hit or miss. I left 3-4 messages about an issue and no one ever called me back.
Aileen C. | Expérience généraleI must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.
MARCUS C. | Expérience généraleAn additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.
Jackie H. | Premières impressionsI was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.
CHADWICK A. | Premières impressionsOMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey's store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said "but I will not go home with that on my conscious because that would not be the truth ".. she was a blessing !!! I'm sure she will be my go to Uhaul site in the future !!
CASSANDRA W. | Premières impressionsCordial staff and easy registration process.
Beverly W. | Premières impressionsCouldn't be more happy with their customer service. Friendly and very helpful staff!
Armando O. | Premières impressionsCasey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!
Justin T. | Premières impressionsI used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!
RICHELLE H. | Expérience généraleJoshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.
MARCUS C. | Premières impressions😁👍
Guarionex M. | Expérience généraleThe staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!
Aaron L. | Premières impressionsThe corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.
Karrah Z. | Online Move InOn two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn't have a card on file , according to my Son ( I was not with him) the guy was dropping the "F" bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.
Deborah K. | Premières impressionsU haul has been pretty reliable over the years, please keep up the good work
Evan S. | Premières impressionsWhile the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don't run into the issue of people reserving units that aren't actually available.
Abraham N. | Premières impressionsThe unit we reserved wasn't available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.
Tiffany Z. | Expérience généraleCasey was awesome!
Marcelo M. | Expérience généraleMy code didn't work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn't work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experience
Krystle W. | Online Move InSuper helpful
Marcelo M. | Premières impressionsEverybody was super friendly and nice
RICHELLE H. | Premières impressionsThe finest run facility I have used during my entire move.
DAVID M. | Expérience généraleI rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.
Vincent B. | Expérience généraleLadies at the front were very professional and helpful. Great customer service!
RICHARD F. | Expérience généraleStaff was very courteous Thanks
Buddy G. | Expérience généraleCasey was great and very friendly
Amanda S. | Premières impressionsI had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.
Brent E. | Premières impressionsI was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.
Christina O. | Expérience généraleCaleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts He ROCKS Sincerely Teresa Goldston
Teresa G. | Premières impressionsUHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.
Jesse E. | Premières impressionsMy card didn't work most of the time I accessed my storage unit. This set off the alarm system
TWANA F. | Expérience généraleNeeded storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.
DAVID M. | Premières impressionsCasey was nice and her customer service was GREAT!! Thanks again!
Jasmine J. | Expérience généraleSanford U-Haul was great!! Outstanding Service every time!!
TINY J. | Expérience généraleComputer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren't really available. Now I have no storage unit for upcoming move.
Kiona J. | Expérience généraleCasey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.
Teresa E. | Premières impressionsI use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.
LaDonna B. | Premières impressionsOverall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.
Amy W. | Expérience généraleFriendly staff. clean facility.
Bob A. | Premières impressionsNo additional comment needed
Torrie P. | Premières impressions