Customer Reviews for U-Haul Moving & Storage of Sanford

Évaluation :

5

The manager went above and beyond for me and my family during an all time low. Made everything as easy as he could, and all went as smooth to his design! We are so grateful !

Évaluation :

5

They was very friendly and nice

Évaluation :

4

The guy was professional and very nice

Évaluation :

5

Everything was good as always

Évaluation :

1

The person at uhaul we dealt with seemed to know what he was doing however he misquoted the amount per mile at 0,89 versus what I was charged which was 1.09. I got gas 2 miles from the store in order to refill to the amount that we started with and have the receipt to show I put in 36,33 and it put it a little bit above the 3/4 of a tank that we started with and I was charged close to $60 for the gas that wasn't missing. Another over charge was the actual mileage, I paid for 35 miles prior to taking the truck and trailer and was charged for an additional 88 miles, not taking off the 35 I had previously paid for, so essentially I paid for the 35 miles 2 times. As mentioned before I also paid 0,2 cents more a mile. So all in all it was a horrible experience and I was completely ripped off. I attempted to contact the store and rectify the situation, but the person I spoke to did not listen to my reasoning as to why I disagreed with the charges, he just kept repeating himself in regards to the rate being 1,09 due to Friday being included in the weekend, Uhaul is actually the only place on earth that considers Friday a part of the weekend. I am extremely unhappy with my uhaul experience, in the future I will look for a different company to rent from in addition to sharing my experience with anyone who will listen.

Évaluation :

5

N.D.

Évaluation :

4

The online rental process was very detailed, and user friendly. The pickup location and the pickup process was flawless. No issues whatsoever.

Évaluation :

1

Absolutely the words customer service I've ever received in my entire life. I drove the truck home only to realize there was no lift or ramp provided. To get my heavy items on the truck. When I informed them of this they told me they were not able to help in any way. I then told them that I wished to return the truck and wanted a refund. Despite this, they did not refund anything. They gave me a bunch of baloney on charges that couldn't be done. I will actively avoid Uhaul and encourage everyone I meet to never use this company again. And to whomever reads this, this is the first time in my life I've ever left a review like this. I got out of my way to be respectful and this offices conduct was completely unacceptable for anyone who wishes to work in customer service.

Évaluation :

3

Customer service / staff was very nice. They know their business and made the process simple and streamed lined. The only thing I can really mention is that I ordered an appliance dolly but there was none available when I went to pick up, They staff did give me a utility dolly but I was moving appliances so the appliances dolly was a must. I made do with what I received but was disappointed in not being able to have the equipment I requested. Again staff was super nice and helpful, just didn't have the dolly I request when I made my reservation online. Thanks, I appreciate UHaul wanting to know how things went on my recent rental.

Évaluation :

4

Good, reliable service, and would have rated excellent if not for the long wait to have the trailer inspected before leaving. Need an extra person in the morning if it's busy, like I would expect a saturday to be.

Évaluation :

5

Salesman on site was professional, knowledgeable and very helpful. I had an injured ankle , without asking, he hooked everything up for me, double checked it all and then happened to be there the next day when I brought it back. He did the same thing and I was in and out fast. I won a company and employees like him are hard to find.

Évaluation :

5

Rien

Évaluation :

2

Be more organized. This location attempted to give the truck I reserved to another customer during the time I reserved it.

Évaluation :

5

Trailer was an easy tow. Smooth and controlled travel. Used a Ford F150 to tow. Trailer was so stable as I travelled.

Évaluation :

5

The folks at the store were very helpful and saved us time when we were short on time. Good people working there.

Évaluation :

5

Easy rental experience. Really enjoyed the after hours process.

Évaluation :

5

They were very helpful getting the van I needed. The women were very polite & worked with me. I'd reccomend this location to anyone.

Évaluation :

5

The in-person turn in process was super smooth!

Évaluation :

5

Courteous and professional. Well-equipped to handle multiple customer drop-offs at one time.

Évaluation :

5

Great. Service

Évaluation :

3

I wasn't given enough mileage to get from my old house to my new house and then to the drop off location, so the fact that I'm going to get charged extra for that is ridiculous. Otherwise the process was fine.

Évaluation :

5

Nothing service was great for me and will definitely use again when needed.

Évaluation :

5

Have more vehicles available

Évaluation :

5

Definitely a high quality customer experience. Smooth transaction. Helpful, knowledgeable associates. Good value!

Évaluation :

4

Everyone was supper nice and Josh was great to finish my rental from.. Would rent again from them it was my first time ever renting a ugaul..

Évaluation :

5

Ur great

Évaluation :

4

Courteous, and professional, can't ask for much more

Évaluation :

2

Was told I would get a call from a manager, didn't. Then was double charged.

Évaluation :

5

Best service at the location of service

Évaluation :

5

The truck was running rough and loud

Évaluation :

5

Your customer service is great .

Évaluation :

5

The staff was excellent.customer service skills was great... equipment was great...I love the staff..

Évaluation :

5

Very pleasant and easy check in. Plenty of room to maneuver.

Évaluation :

1

Requested a 26 foot truck was told the location closest to me would have it. Got a call that day saying they don't have it and they said another location had it so we agreed. The other location did not have it and ended up making more trips with the smaller truck. Not impressed.

Évaluation :

3

The truck was clean and well maintained and the staff were helpful and nice. However, all the materials that I needed to go with the truck were unavailable. There were no hand trucks, dollies or furniture blankets available to rent, I had to go to 3 other locations to get everything I needed.

Évaluation :

4

Trucks were great and what we needed, however I think every truck should come with at least one dolly. Our moving could've been a lot faster with an available dolly

Évaluation :

5

No improvement needed on my behalf thanks for letting me be a customer

Évaluation :

5

Continue with good personality and excellent knowledge!

Évaluation :

4

Some longer carts would be helpful.

Évaluation :

5

The staff was Friendly and accommodating.

Évaluation :

5

Instant help!

Évaluation :

5

I cannot remember her name but she was extremely helpful and knowledgeable

Évaluation :

5

Supply bungee cords and flatbed dolly

Évaluation :

5

Best

Évaluation :

5

Staff is really efficient and friendly

Évaluation :

3

Uhaul needs to adjust the gas credit on return. Started with 1/8 tank and returned with half a tank. Seems it should have been more than 25 bucks with today's prices, Uhaul can do better especially when you're charging 1,09 a mile now.

Évaluation :

5

Support equipment ie, dolly etc is on-hand. Terrific U-Haul Team of Professionals!!

Évaluation :

5

Kaleb and Ciera were pleasant and extremely helpful. Thank to both of tgem.

Évaluation :

5

Friendly young man checked in the trailer. In and out in 5 minutes.

Évaluation :

5

Casey is always a pleasure to deal with.

Évaluation :

5

Easy move in process, easy move out process!

Évaluation :

4

Alarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.

Évaluation :

5

Everyone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.

Évaluation :

1

I was sick with covid u sold my things. I will be suing

Évaluation :

4

Very Good ,Very good customer service.

Évaluation :

1

Desk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn't walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don't feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.

Évaluation :

5

I just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!

Évaluation :

5

Staff always helpful and friendly

Évaluation :

5

I love the storage safety n people there r very friendly

Évaluation :

5

Hospitality was awesome quick service

Évaluation :

4

I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won't be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland

Évaluation :

5

Quick response to needs and provided services in a timely manner. I would use them again.

Évaluation :

4

Thanks respectfully company and employee’s

Évaluation :

5

Great place to store and protect your personal items

Évaluation :

5

Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items

Évaluation :

5

Fantastic customer service.

Évaluation :

5

Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 

Évaluation :

3

Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it's hit or miss. I left 3-4 messages about an issue and no one ever called me back.

Évaluation :

5

I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.

Évaluation :

4

An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.

Évaluation :

3

I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.

Évaluation :

5

OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey's store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said "but I will not go home with that on my conscious because that would not be the truth ".. she was a blessing !!! I'm sure she will be my go to Uhaul site in the future !!

Évaluation :

5

Cordial staff and easy registration process.

Évaluation :

5

Couldn't be more happy with their customer service. Friendly and very helpful staff!

Évaluation :

5

Casey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!

Évaluation :

5

I used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!

Évaluation :

5

Joshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.

Évaluation :

5

😁👍

Évaluation :

5

The staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!

Évaluation :

5

The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.

Évaluation :

2

On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn't have a card on file , according to my Son ( I was not with him) the guy was dropping the "F" bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.

Évaluation :

5

U haul has been pretty reliable over the years, please keep up the good work

Évaluation :

4

While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don't run into the issue of people reserving units that aren't actually available.

Évaluation :

1

The unit we reserved wasn't available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.

Évaluation :

5

Casey was awesome!

Évaluation :

2

My code didn't work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn't work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experience

Évaluation :

5

Super helpful

Évaluation :

5

Everybody was super friendly and nice

Évaluation :

5

The finest run facility I have used during my entire move.

Évaluation :

5

I rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.

Évaluation :

5

Ladies at the front were very professional and helpful. Great customer service!

Évaluation :

5

Staff was very courteous Thanks

Évaluation :

5

Casey was great and very friendly

Évaluation :

3

I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.

Évaluation :

3

I was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.

Évaluation :

5

Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts  He ROCKS Sincerely Teresa Goldston

Évaluation :

5

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Évaluation :

4

My card didn't work most of the time I accessed my storage unit. This set off the alarm system

Évaluation :

4

Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.

Évaluation :

5

Casey was nice and her customer service was GREAT!! Thanks again!

Évaluation :

5

Sanford U-Haul was great!! Outstanding Service every time!!

Évaluation :

3

Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren't really available. Now I have no storage unit for upcoming move.

Évaluation :

5

Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.

Évaluation :

5

I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.

Évaluation :

4

Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.

Évaluation :

5

Friendly staff. clean facility.

Évaluation :

5

No additional comment needed

Évaluation :

5

Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!

Évaluation :

5

The staff was friendly and very understanding and they met all our need.

Évaluation :

1

I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120 that I'm sure I'll never see. Uhaul used to be on top of their game 100 % and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!

Évaluation :

4

I need to access the storage after hours and couldn't ! Disliked that.

Évaluation :

5

Customer Service guy was awesome!!! All of them were nice though.

Évaluation :

4

The manager, Casey, went above and beyond for the customer

Évaluation :

4

Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.

Évaluation :

5

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

Évaluation :