Customer Reviews for U-Haul Moving & Storage of Sanford

1799 évaluations

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Don't like the new feature of the a/c cutting out if the economy gauge is in the red. I was in tow mode and the a/c kept kicking off going up hill

PAUL D. 
Évaluation :
1

Was charged for things we did not receive. Got a MUCH smaller truck than what was reserved. We needed to make a second trip due to truck size. Was yelled at and talked down to by the "Manager" when I called to ensure we would not be charged for missing equipment (ordered a dolly and moving blankets) and larger truck, but most importantly, the mileage because of having to make 2 trips because of MUCH smaller truck. The "Manager" was supposed to not charge for equipment; he did. He charged mileage and said he would not. Horrible experience. Will tell this story to everyone. Reserved another truck at another UHaul and hope that experience is better. Should be credited at least the 47,00 $ for the missing equipment and the mileage cost of 79,00 $ as the "Manager" said he would do after yelling at me!!! Seriously, still shocked at his lack of any customer service skills and professionalism!

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
1

Have your staff more knowledgeable about contracts and not take money and still run your card for a cash paid balance

tyrone S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN R. 
Évaluation :
2

They seem poorly managed and uninformed. My reservations are rarely available and I never receive the reservation guarantee as promised.

Christopher N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
2

I and 3 others waited 20-30 minutes for an attendant to show up. We called the location and an alarm kept going off but no one could be found.

Belinda G. 
Évaluation :
5

Very fast and friendly experience!!

SHEILA B. 
Évaluation :
5

Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts  He ROCKS Sincerely Teresa Goldston

Teresa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA RENEE R. 
Évaluation :
5

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Jesse E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLYS A. 
Évaluation :
4

The location of this U-Haul was great! It is right in the middle of town. It also has LOTS of property which made it easy in and out. The problem with this location is it had a lot of customers and only one person working at the desk. We waited with another couple a long time for her to help one family and neither of us got helped in 10 to 15 minutes. We ended up leaving and coming back later when we could hopefully get helped quickly. When we returned I did get immediate help. She took the key and said she'd get the milage when she went to the truck.

Laura W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATONIA M. 
Évaluation :
1

I picked up the truck with 3/8 tank of gas, drove 29 miles, put 5 gallons in, tank at over 1/2 when returned, then was charged for 3 gallons of gas! I called THREE times, was either told I'd get a return call or put on hold and never responded to. Trucks should be full when rented. How can you charge 5 $/gal when not even filled?

KEITH H. 
Évaluation :
5

You all are great because we all rely on Uhaul!

OSCAR D. 
Évaluation :
2

I have rented equipment several times from this location. EVERYTIME I have made purchases the POS, specifically the card machine, has frozen. This leads to long wait times and a generally frustrating experience when a 10-second transaction now takes upwards of 15 minutes. Please update your machines. The staff has always been nice which is the saving grace of this location.

BRADLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
1

Set the keys out for truckshare 24/7 so the customer who put their reservation for 0730 doesn't have to wait until 0900 to get the Uhaul they reserved.

Brandi G. 
Évaluation :
5

My original drop off location at 1796 Willet Rd was unacceptable. No clear guidance on where to park vehicle.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE F. 
Évaluation :
4

My card didn't work most of the time I accessed my storage unit. This set off the alarm system

TWANA F.  |  Expérience générale 
Évaluation :
5

Great service keep doing what y'all are doing

COREY S. 
Évaluation :
5

Turn in was easy and quick

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudio Andres E. 
Évaluation :
5

The personnel at this location weee all very helpful and accommodating.

Steve M. 
Évaluation :
3

Add washer fluid to the trucks/vans.

MARK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Had a great experience with Sanford South Horner blvd.U- Haul!I will definitely be using this location again!

JAMES S. 
Évaluation :
4

Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.

DAVID M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

The truck had a broken windshield weather strip on top that beat against the cab of the truck while driving. The under carriage had a loud knocking noise when braking with a trailer attached. The AC was intermittent. When I asked about another truck in the parking lot I was told this was the only one that could make the trip.

FRANK L. 
Évaluation :
5

n/a

ANDREW C. 
Évaluation :
1

Location was scheduled to open at 7AM. They did not show up until 7:45. Because of this I had to pay my movers an extra hour at 110 $per hour.

Jesse S. 
Évaluation :
5

Celeb Bagwell, was awesome, Katie was good as well. Casey was good too. But Mr. Celeb Bagwell knows how to shine in front of the customers. 2 years ago I had the worst experience.

MARCUS C. 
Évaluation :
5

Casey was nice and her customer service was GREAT!! Thanks again!

Jasmine J.  |  Expérience générale 
Évaluation :
2

Be sure that the drop-off location is actually up and running, and tell customers that any location in the same town is acceptable without charge.

LAURA W. 
Évaluation :
1

I am writing to inform you that I have experienced horrible customer service and order execution on my U-Box order. I paid for 3 U-Boxes (Order #26104426) to be shipped from Sanford, NC to Englewood, CO at the end of May. Two of the U-Boxes successfully made it to Colorado on 6/11/2021, which I unloaded on 6/19/2021. However, the 3rd unit (AA8418N) is still in North Carolina! This is absolutely unacceptable. I was told by Casey the GM of the Sanford, NC store that the U-Box is being shipped out via U-Haul's VIP shipping service, but this is far from a VIP process. Every day I sit on hold with U-Haul's 1800 phone number for hours, repeatedly getting dropped and having to re-explain the issue over and over again to different representatives who are never able to help me. I understand that I receive a 50 $/day for every day my U-Box is late. I am now demanding to be refunded immediately and in full and to speak directly to a U-BOX Manager to resolve this issue. I also am demanding daily updates of where my belongings are located until they are in my possession. Fix this now! Austin & Christina Balbin

Austin B. 
Évaluation :
5

Sanford U-Haul was great!! Outstanding Service every time!!

TINY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Premières impressions 
Évaluation :
5

Rien

Kwon J. 
Évaluation :
3

No ac and it was a rain storm The ride was hot,misty and miserable However the overall experience was ok

BARBARA F. 
Évaluation :
1

Missing things that we paid for and customer rep was unwilling to adjust pricing. Truck was dirty an location was a mess of trucks parked haphazardly

Leon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin B.  |  Online Move In 
Évaluation :
4

The staff is great to work with. I was a little disappointed, that they didn't have any furniture dollies available.

PAUL H. 
Évaluation :
4

The back of truck smelled like horse poop and there were large roach like bugs. Inside of cab smelled strongly of cigarette smoke. Other than those, it drove well and was comfortable

AMY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruno M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Premières impressions 
Évaluation :
3

Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren't really available. Now I have no storage unit for upcoming move.

Kiona J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA N.  |  Premières impressions 
Évaluation :
5

Everyone was great and helpful. Easy return. Thank you

CHERYL E. 
Évaluation :
3

Have paper receipts available

Marilyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

Company needs to make a change to rental of furniture pads and dollys. Needs to change to being able to rent on an one way rental.

Daniel M. 
Évaluation :
5

Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.

Teresa E.  |  Premières impressions 
Évaluation :
5

Casey and Neil were extremely helpful and friendly. I was able to store my belongings, make necessary purchases, and return the equipment all at one location. Questions were promptly and professionally answered.

STEPHEN M. 
Évaluation :
5

I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.

LaDonna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H.  |  Expérience générale 
Évaluation :
5

Great people, eager to help

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE J. 
Évaluation :
4

The inside of the trailer was nasty. I had to get a blower to blow all of the dirt out of it. Probably about 2 cups worth of dirt on the floor

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.

Amy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
5

Friendly staff. clean facility.

Bob A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK M. 
Évaluation :
4

I didn't get a receipt due to printer or other issues and having a hard time finding it in my Email.

Ronnie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS W. 
Évaluation :
5

No additional comment needed

Torrie P.  |  Premières impressions 
Évaluation :
5

Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!

Claudia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA G.  |  Premières impressions 
Évaluation :
3

Drop off was VERY simple. Just drove up to marked location & dropped off truck.

JILL A. 
Évaluation :
5

The staff was friendly and very understanding and they met all our need.

Charles B.  |  Expérience générale 
Évaluation :
5

Casey and her colleagues were cordial, efficient and welcoming. I always felt they were operating in my best interests with their recommendations. I would definitely recommend U-Haul to my friends for their moving needs.

GERALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyiel Marie S.  |  Premières impressions 
Évaluation :
4

The issue I have is with U-Haul the company and not the U-Haul in Sanford, NC. You should not call the customer 15 minutes before pickup and tell them that the truck is not available, and that there are no trucks available within 50 miles of your location. I had scheduled the pickup a week in advance, which should have been plenty of time to have a Truck at this location. This is just poor customer service.

ERICLEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS C. 
Évaluation :
4

While it was memorial day, I wish the website would not have allowed me to have a pick up location that was not open on the day I needed the u-haul. My u-haul pick up location was changed without my consent to a location 30 minutes away. That was inconvenient for me.

AMANDA R. 
Évaluation :
5

Very satisfied with service

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK P. 
Évaluation :
1

I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me 120,00 $ that I'm sure I'll never see. Uhaul used to be on top of their game 100 % and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!

Michele C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
4

I need to access the storage after hours and couldn't ! Disliked that.

Destiny K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel W.  |  Expérience générale 
Évaluation :
5

Fantastic staff and outstanding service

RICHARD V. 
Évaluation :
5

Great service at both pickup and return

Quint P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETZAIDA k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
5

Very friendly and helpful employee at the desk. The guy with dreads on top hair style. Sorry i did not get his name. Very customer friendly You really do no see this type of service anymore. Merci.

ANITA W. 
Évaluation :
5

Customer Service guy was awesome!!! All of them were nice though.

Reginald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S.  |  Premières impressions 
Évaluation :
4

The manager, Casey, went above and beyond for the customer

Edward D.  |  Expérience générale 
Évaluation :
4

Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya C.  |  Online Move In 
Évaluation :
1

There was a discrepancy in the mileage assigned to the vehicle when I picked it up. It was some 200 miles higher in the vehicle then listed on the contract. So I was inappropriately charged for mileage that I did not drive. I had the vehicle a little over three hours. There was no way physically I could drive the truck over 200 miles and return in three hours. I will attempt to get this corrected at the U-Haul location this morning. Otherwise my credit card company will treat the additional 82,62 $ charge as a fraudulent charge.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DION E. 
Évaluation :
5

Friendly workers, and very helpful. Especially the light skin guy with the dreads.

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Awesome group of people with a wonderful attitude. Easiest part of the trip by far. God bless Casey and Kaitlin!

Dawn S. 
Évaluation :
5

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

MAXINE H.  |  Premières impressions 
Évaluation :
5

You have an asset in manager Casey Griffins. Casey could train staff throughout the region on the ability to diffuse situations, how to be resourceful and professional regardless of the situation is. Thank you Casey for changing what could have being a horrible experience into a pleasant one.

MAXINE H. 
Évaluation :
5

Friendly staff, well maintained equipment. I would rent from U-Haul again!

ROBERT M. 
Évaluation :
3

The inside of the truck was not clean and the windshield was very dirty i had to scrub the stuff off of it.

LORI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor H. 
Évaluation :
5

Hands down the best u-haul experiences with this location. Staff responsiveness and attitude is very customer friendly. They are informed, energetic, and helpful with every aspect of their service.

DONNA B. 
Évaluation :
5

Contactless loved it

Aurthur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M.  |  Premières impressions 
Évaluation :
1

Sanford, NC was late on delivering my pods one day and they were late by almost a week on picking them up.

Ursula Y. 
Évaluation :
1

To Whom It May Concern, I feel compelled to write regarding a recent experience I had with your online service as well as the truck rental experience. On 4/1 I reserved a 20' truck for a move on 4/3 (see below). I arrived at the pick-up location and they were unaware of my reservation. It was explained to me that they don't coordinate with the online service, which begs the first question, WHAT!? If you have an online reservation system how is it not coordinated with your local vendors? I had planned my day, hired my movers, and expected to be done within 8 hours in order to get home and prep for the holiday. Instead, I wasted 2,5 hours trying to get a truck from Uhaul. They didn't even have the dolly or pads I ordered! They sent me 17 miles away for a truck which they finally found but the online system didn't recognize me, for one because the sales associate didn't advise me that I had a new confirmation # and two it would not recognize my sign-in information. I created a new username and password and signed in but it said I had completed the express check-in! It would not give me an option to PICK UP the truck. I wasn't even sure where the lockbox was until someone leaving the location told me. I called the sales associate, Casey, and explained the problem; Casey said they would have the traffic control office call me and help. Well, 20 minutes later and 3 other attempts to get back in touch with Casey and still no callback. Casey, supposedly "called again" and I spoke to a woman at the traffic office that helped me, but then she was over-charging me, which took another 20 min to figure out. I wound up being a half-hour late for the movers, who were being paid 85 $per hour and we worked until 7:30 that night instead of our expected time of 5pm. When we expected to have done about 2 hours of work before the movers even started! Instead, we had to pay them the extra time! They even had been done early with their morning move and could have started with use at 11:30 am; instead, they sat around until 1:30 until we finally got there. Even the movers (load/unload) said people are consistently having problems with Uhaul! Your company has caused me to have a HORRIBLE experience and spend much more money than anticipated. I am very disappointed and expect this kind of experience from a hole-in-the-wall company but not from an established company.

Lori Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
3

Friday morning when I went to pick up the truck there was only one person working at that time. I was in the middle but by the time I got to the desk it was all the way at the door I stood there a good 15 mins the poor girl looked shook that was checking everyone in. When I went to get my truck there was a gentleman that was sitting in the back of another truck and he sarcastically said make sure you check your truck! Mine has furniture in it and it had a kitchen table and other items. nobody can come help me he said , I've been here and went inside twice. I thought how inconveniencing that to be for him because he looked at the end of the rope. When I dropped my truck off I was standing in line looking out the window and I seen and herd an employee driving a truck pull out and scrape the side of another truck and the lady who rented it pulled away and I thought GEEZ I HOPE SHE HAS INSURANCE BECAUSE NOBODY SAID ANYTHING. The same guy that scraped the side of the truck came in to check my truck in. I was thankful he didn't have to move mine to check it in!! Was the truck I rented clean yes. Was it what I wanted yes. Was the rates great YES! But just a thought the staff may need a little help at this location because from me standing there both times at pick up and drop off they clearly had some issues going on.

AMBER G. 
Évaluation :
4

have the employees wear masks and maintain social distancing - also, keep the trucks in good repair. The truck we had, had the weatherstripping on the driver's side door falling into the truck cabin onto the driver.

Kristen H. 
Évaluation :
3

Absolutely, no one working there or in the store was wearing a mask except myself. Bad example for a liberal minded company.

ARIANA J. 
Évaluation :
5

Excellent service

alexander P. 
Évaluation :
3

The uhaul 15 footer truck I rented was a piece of junk, it made sounds like it was about to break down on the way to my newly built home which was only 27 miles away from the previous location. Long story short, this truck ended up leaking a big oil spill in my brand new driveway. my wife and I are very very disappointed in uhaul.

PIERRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That's awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

DEBBIE L.  |  Premières impressions 
Évaluation :
5

More Casey. Easiest, most customer- friendly, and helpful u-haul experience I have ever had- and I rent a LOT of stuff at u-haul. Now I have storage too!! Can't say enough good things about this location and Staff!

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liston M.  |  Online Move In 
Évaluation :
5

Everyone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!

Andrea B.  |  Expérience générale 
Évaluation :
5

Perfect experience!

MILTON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah K.  |  Online Move In 
Évaluation :
5

Great staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.

Kimberly R.  |  Expérience générale 
Évaluation :
4

Everything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.

Michelle B.  |  Online Move In 
Évaluation :
5

Super nice staff very helpful and kind.

Kimberly R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrett K.  |  Premières impressions 
Évaluation :
5

Love this uhaul location and access. Tjs for everything

Linda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simonia G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly S.  |  Expérience générale 
Évaluation :
5

The staff were super helpful and friendly. The place was organized and clean.

Crystal Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary w.  |  Premières impressions 
Évaluation :
1

Your storage unit it gave us cockroaches BAD! Hated almost everything about that place! Except for manager Casey she was the most helpful person there and was very understanding and caring employee!

BRE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis S.  |  Expérience générale 
Évaluation :
3

First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn't start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn't find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he's on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I'm always told she'll be in at such and such time, but when I call she's not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20 % monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry

Sandy H.  |  Premières impressions 
Évaluation :
5

That place is so nicely kept I wanted to move in.

AL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myleciee B.  |  Premières impressions 
Évaluation :
5

Very clean and pleasant staff

Coleen L.  |  Premières impressions 
Évaluation :
2

There was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furniture

Jimmy K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa P.  |  Expérience générale 
Évaluation :
5

The entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.

Ed W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby P.  |  Premières impressions 
Évaluation :
5

Very professional and very helpful staff. I would highly recommend.

JOIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M.  |  Expérience générale 
Évaluation :
1

After searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.

Larry L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora E.  |  Premières impressions 
Évaluation :
4

There is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.

Thiago F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H.  |  Premières impressions 
Évaluation :
5

This facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.

Rebecca W.  |  Expérience générale 
Évaluation :
5

Anthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.

Ed W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn J.  |  Expérience générale 
Évaluation :
5

Staff was extremely Friendly and helpful.

Joseph T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan P.  |  Premières impressions 
Évaluation :
5

Super friendly staff! Clean facility with easy access.

Laura O.  |  Premières impressions 
Évaluation :
5

The young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.

Terence N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor V.  |  Premières impressions 
Évaluation :
3

Have knowledgeable veteran staff in your office at all times to wait on assist and help customers. It is managements responsibility to properly and thoroughly train individuals to do their job effectively In order for them to effectively thoroughly and efficiently take care of customers without delay. Please and thank you work the evening and weekends and help your employees be better the excuse I'm new is no excuse at all!

Terri M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
5

Anthoney was great his current employees not so much. You can tell where they were lacking the same knowledge and customer service as Anthoney. If he could be duplicated it would be an great experience fore everyone.

Taijah B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bianca H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley C.  |  Expérience générale 
Évaluation :
5

Caleb was very friendly and accommodating!

Anthony W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Premières impressions 
Évaluation :
1

Horrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store alone

Jennifer E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avis W.  |  Premières impressions 
Évaluation :
5

Everything was great. I only stopped renting the unit because, like a lot of people during this current crisis, I lost most of my income streams and could no longer afford the cost.

Thomas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Capricia C.  |  Expérience générale 
Évaluation :
5

Thank you! Well maintained and great service!

Jennifer S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hershel T.  |  Expérience générale 
Évaluation :
5

Very clean and helpful..

Shelia C.  |  Expérience générale 
Évaluation :
5

All the above are true, however the actual customer service was not friendly. Once it was our turn the gentleman behind the counter did not say good morning or even say how can I help you. He gave us a what do you want look and then no thank you or have a good day.

Joseph V.  |  Premières impressions 
Évaluation :
1

The turnover rate was high and lack of communication. I had tons of mouse poop through my storage unit. I started making complaints 8 months ago and nothing was ever done. I'm extremely dissatisfied with everything. I would report it to the person inside and was told a manager would contact me. I wouldn't get a return call. I even made the complaints through customer service and they would send an email to the site manager. As per usual no return call. I paid way too much money for the terrible service from the staff and the fact that the mice had torn stuff up and pooped on my stuff. Moved everything out on 2/22/2020. At this point I will not recommend unwilling to anyone. The experience was the worst I have ever had with a storage place. Please contact me if you have questions. 919-353-4424. But I'm sure this will be not get the correct attention also.

Nichole F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanesha C.  |  Premières impressions 
Évaluation :
5

Fast and courteous

Shelia C.  |  Premières impressions 
Évaluation :
5

Keep up the great work and service. Thanks

James P.  |  Expérience générale 
Évaluation :
5

Excellent

Diane H.  |  Expérience générale 
Évaluation :
5

Great experience

Jennifer W.  |  Expérience générale 
Évaluation :
1

This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.

Cathy P.  |  Premières impressions 
Évaluation :
5

Staff was extremely friendly and helpful on the phone as well as in person. Facility is immaculately clean.

LORI E.  |  Premières impressions 
Évaluation :
5

Staff is very helpful, explains everything perfectly

Penny F.  |  Premières impressions 
Évaluation :
5

Great service

Shelia L.  |  Expérience générale 
Évaluation :
4

Receptionist was excellent. Units hallways are small.

Derrick C.  |  Premières impressions 
Évaluation :
5

A+ service

Cody W.  |  Premières impressions 
Évaluation :
5

My only recommendation is the mattress mover that you have at your local site, to rent it to local handicap folks like myself to move local. I know you will make money..

CINDY J.  |  Expérience générale 
Évaluation :
5

Helpful and professional service.

Mike D.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial.

John W.  |  Premières impressions 
Évaluation :
4

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

James A.  |  Premières impressions 
Évaluation :
4

none

Kiona J.  |  Expérience générale 
Évaluation :
5

Thank you...

GLEN m.  |  Expérience générale 
Évaluation :
5

This company is very nice with great employees and customer service. I got everything I needed thank you.

Deangelo Y.  |  Premières impressions 
Évaluation :
5

Smooth transaction.

Jamie H.  |  Premières impressions 
Évaluation :
4

Fast easy process

Tesha B.  |  Premières impressions 
Évaluation :
5

Our first encounter with Jamesha made our time there perfect. She was courteous professional and went over and above to help us solve our issues. She is a keeper. Thanks Jane and Anthony Littrell

Anthony L.  |  Expérience générale 
Évaluation :
4

the folks were very nice and the storage unit we rented was real clean

CINDY J.  |  Premières impressions 
Évaluation :
5

Jamesha was very very kind and helpful. She is a keeper!

Anthony L.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Very clean facility. Made a big move easy.

GERARD F.  |  Premières impressions 
Évaluation :
5

Need more employees on the the weekends. This place can get very busy!

Evan T.  |  Premières impressions 
Évaluation :
5

Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

mary lee h.  |  Premières impressions 
Évaluation :
5

Great, and swift customer service, courteous kind, efficient, accommodating, prompt, knowledgeable, clean and organized

Terri M.  |  Premières impressions 
Évaluation :
5

Great customer service and facilities are awesome!

ERIC W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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