Customer Reviews for U-Haul Moving & Storage of Sanford

126 évaluations

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda R.  |  Premières impressions 
Évaluation :
5

Everything was great! The General Manager Ms. Patricia was really nice

KHALIL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaWanda T. 
Évaluation :
5

Patricia is great.

MARIO C. 
Évaluation :
5

Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.

Debrorah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HATTIE J. 
Évaluation :
5

Equipment is always clean and fresh! Staff is so helpful.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon N. 
Évaluation :
2

Pat the manager, was not helpful to her staff. Because of that, the customer (me) had to waste precious time waiting and had to swipe my credit card several times. She lacks soft skills as a manager.

SEWNARESH G. 
Évaluation :
5

A little pricey for a couple of hours

BENJAMIN A. 
Évaluation :
4

Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.

Cynthia B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jhonny G. 
Évaluation :
1

Should let customers know of extra hold on your credit card for each transaction my card was charged a total of 308 $for a simple 40 $rental.. I have been renting a uhaul pickup once a week for the last 5 months for work purposes and I have never been charged a hold or pre authorization I was not able to complete the purchase I initially rented the truck for because of the hold on my card. A complete waste of my time which could've been avoided had the clerk informed me of the hold policy ..AFTER OVER 3 YEARS OF USING YOU SERVICE I WILL NEVER RENT FROM UHAUL AGAIN.

DIXON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL M. 
Évaluation :
5

For no good reason at all, I was expecting a problem(s) upon my return. You really proved me wrong - which is good.

MARIO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CELESTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla W. 
Évaluation :
5

Customer service going above and beyond!

ALFONSO R. 
Évaluation :
5

U hauls got some great people Very professional and customer oriented fast service and always friendly. Highly recommended

James R. 
Évaluation :
5

I was totally satisfied. My service was very prompt and efficient!!

Michael S. 
Évaluation :
5

Perfect location for semi parking and friendly staff.

Altan K. 
Évaluation :
5

The salesperson Patricia was a pleasure to deal with. She was pleasant to talk with. Great experience. Would recommend this location to anyone.

DARLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn F.  |  Premières impressions 
Évaluation :
5

I had trouble with the on line check in and they were extremely helpful especially Pat.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIKA B. 
Évaluation :
5

Everything is fine but would love to pick and drop off in any state that will really be appreciated and make life easier for everyone, won't need to drive throw and flow.... thanks

OLAOLUWA O. 
Évaluation :
5

We had a great experience.

Michael H. 
Évaluation :
5

Rien

DORTHIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connell B. 
Évaluation :
5

Patricia always went above and beyond to assist us. I appreciated the excellent customer service she provided and just trying to help as much as she possibly could if we had any issues. That made our experience here very much appreciated.

SHEILA S. 
Évaluation :
5

Everything is just beyond perfect!

JEAN M. 
Évaluation :
2

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Wanda K.  |  Online Move In 
Évaluation :
2

Don't have your customers do your job for you

PATRICK H. 
Évaluation :
5

Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.

Kimberly H.  |  Premières impressions 
Évaluation :
4

Easy return process for return. Good mobile app👍

GEOFFREY G. 
Évaluation :
5

Very helpful staff and a pleasure to interact with!

ROBERT T. 
Évaluation :
4

Doing with my phone was different and a new experience for me, overall it was very good

Andrea W. 
Évaluation :
3

Fix your online return website. It would not allow me to turn the truck in without location services turned on with my phone. But my location services were turned on, so I could not proceed.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY P. 
Évaluation :
5

A very affordable option for use of a pickup truck.

Jerami C. 
Évaluation :
4

Everything was well execept for at the end of my experience. I don't appreciate being accused of damage on the vehicle that is clearly on the photos that the uhaul manager took before we left with the vehicle. Very unprofessional in my opinion you should check the before and after photos before straight up accusing customers of damaging property.

Kobe P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana B.  |  Premières impressions 
Évaluation :
5

Furniture dollies are never available when needed at any location. Ended up having to buy it.

Doris E. 
Évaluation :
4

We had a quick and easy rental and return.

Miles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Great service. I would highly recommend.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Excellent!!!

patricia B. 
Évaluation :
4

Dropping off the truck late at night at that location doesn't feel particularly safe, so make sure you have your ride there with you and aren't waiting!

David W. 
Évaluation :
5

The overall mileage cap cost should reduce if less miles are used

Khem P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY H. 
Évaluation :
5

Great and accommodating service! Highly recommend this Uhaul location, Patricia helped and provided great service

Jose S. 
Évaluation :
5

The attendant- Patricia was very nice. She gave a fast and friendly service.

OLUTOYIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian D. 
Évaluation :
1

I had a reservation to pick up a trailer and empty my ubox. I checked on and paid online and it still took me half an hour just to get the trailer portion completed. After that, I waited for nearly 45 min for my ubox to be brought out. When it came out, the latch that my locked padlock was attached to was hanging from the box no longer securing anything. The person helping me was polite, but this took an exceptional amount of time. Keep in mind, for the 2 hours I was there I only saw 2 other customers so it's not as if they were very busy during this time. I'm still not sure my ubox is closed out in the system since I'm moved out of it. The girl said she would do it, but it was still on my rental dashboard. I put in a message to the manager asking to make sure it was closed out, but have also not heard anything. I'm so glad I won't have to ever go back to that uhaul location and I really hope everything is closed out and I don't get charged again for January.

Cas H. 
Évaluation :
5

Get the computers fixed.

Jeffery J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajat J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future

Qasim H.  |  Expérience générale 
Évaluation :
4

Keep doing what you're doing. The only minor problem I ran into was trying to return after hours but customer service rep. helped me. Thank you Rodney Thomas

Rodney T. 
Évaluation :
5

The only problem I had was trying to get the delivery date changed. It took a lot of phone calls, but it was finally done.

Judith C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIANG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY J. 
Évaluation :
5

Rien

DEBORAH A. 
Évaluation :
2

I was really surprised the facility closed at 2:00 on a Saturday which is probably the busiest day for u haul and was very inconvenient the after hour check in and also the wasn't available at the location I was told to go to on the phone

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ravi kiran V. 
Évaluation :
5

Merci!

Flor Marie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

And the young lady who helped me on my move day at your location was the best awesome awesome awesome young lady I cannot remember her name but she went above and beyond all expectations and made my experience a very good one with you thank you so much young lady you are the best

Marla C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Everything was fine!

PATRICIA G. 
Évaluation :
2

Truck had issues. Tire pressure monitor was on the entire 1340 miles. The suspension was shot. Ended up breaking some valuable items due to the very rough ride. I didn't expect it to ride like a Cadillac, but the was ridiculous. I was going to contact U-Haul and demand compensation for the damage to my furniture, but so upset that I didn't want to deal with it any more.

Mark H. 
Évaluation :
5

Excellent customer service thanks Patricia walker😊

Timmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasmani S. 
Évaluation :
5

Great customer service here on like the Oviedo store. Very understanding very competent. I would definitely rent from the store again.

SUSAN R. 
Évaluation :
5

No additional comments other than I was very satisfied with the service I received.

ANGELA W. 
Évaluation :
5

Easy way to dropoff truck

shairoz D. 
Évaluation :
4

The owner and employees were perfect but we had large cockroaches inside our containers upon pickup and cockroach droppings on top of our boxes (so maybe the plywood container design needs to modified)

Alex B. 
Évaluation :
1

I'm extremely glad this process is over with Uhaul. The entire reservation from beginning middle and end have been the WORSE experience I've ever dealt with. Uhaul really needs to train, have individuals who know the process no matter how many phone calls we as customers have to make not one person could tell me the same information. Customer service is absolutely horrible. I'm relieved that I actually got my things considering the miscommunication from multiple staff members. I did all the work I had so much stress and anxiety and I would NOT recommend Uhaul. Thank you again for the chaos you created throughout my process.

Olinka K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvis M. 
Évaluation :
5

Didn't xatch the young lady's name that came back and opened the store to help me but KUDDOS to her and her service.

Hector F. 
Évaluation :
5

The manager is awesome! Très sympathiques et professionnels. The entire staff was great. Quick check out and check in! The location is super convenient. Very spacious for maneuvering big trucks. Will definitely go here again!

LaDonna T. 
Évaluation :
4

Very quick check in, very friendly and helpful

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Everything was awesome

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Patricia was excellent!! Very kind and courteous!

Clavia A. 
Évaluation :
5

Rien

Charles W. 
Évaluation :
5

Patricia was very helpful and professional. The unit was very clean the entire place was clean

Rhonda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luminita F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Excellent service à la clientèle

Layla S. 
Évaluation :
5

Only one thing that was a concern was that once starting the trip I noticed behind the passenger seat was a water bottle left there from the previous user of the vehicle...

Lisa L. 
Non reviews have been submitted for this location.

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