Évaluations des clients U-Haul Moving & Storage of Sanford

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Don't have your customers do your job for you

Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.

Easy return process for return. Good mobile app👍

Very helpful staff and a pleasure to interact with!

Doing with my phone was different and a new experience for me, overall it was very good

Fix your online return website. It would not allow me to turn the truck in without location services turned on with my phone. But my location services were turned on, so I could not proceed.

A very affordable option for use of a pickup truck.

Everything was well execept for at the end of my experience. I don't appreciate being accused of damage on the vehicle that is clearly on the photos that the uhaul manager took before we left with the vehicle. Very unprofessional in my opinion you should check the before and after photos before straight up accusing customers of damaging property.

Furniture dollies are never available when needed at any location. Ended up having to buy it.

We had a quick and easy rental and return.

Great service. I would highly recommend.

Excellent!!!

Dropping off the truck late at night at that location doesn't feel particularly safe, so make sure you have your ride there with you and aren't waiting!

The overall mileage cap cost should reduce if less miles are used

Great and accommodating service! Highly recommend this Uhaul location, Patricia helped and provided great service

The attendant- Patricia was very nice. She gave a fast and friendly service.

I had a reservation to pick up a trailer and empty my ubox. I checked on and paid online and it still took me half an hour just to get the trailer portion completed. After that, I waited for nearly 45 min for my ubox to be brought out. When it came out, the latch that my locked padlock was attached to was hanging from the box no longer securing anything. The person helping me was polite, but this took an exceptional amount of time. Keep in mind, for the 2 hours I was there I only saw 2 other customers so it's not as if they were very busy during this time. I'm still not sure my ubox is closed out in the system since I'm moved out of it. The girl said she would do it, but it was still on my rental dashboard. I put in a message to the manager asking to make sure it was closed out, but have also not heard anything. I'm so glad I won't have to ever go back to that uhaul location and I really hope everything is closed out and I don't get charged again for January.

Get the computers fixed.

Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future

Keep doing what you're doing. The only minor problem I ran into was trying to return after hours but customer service rep. helped me. Thank you Rodney Thomas

The only problem I had was trying to get the delivery date changed. It took a lot of phone calls, but it was finally done.

Nothing

I was really surprised the facility closed at 2:00 on a Saturday which is probably the busiest day for u haul and was very inconvenient the after hour check in and also the wasn't available at the location I was told to go to on the phone

Thanks!

And the young lady who helped me on my move day at your location was the best awesome awesome awesome young lady I cannot remember her name but she went above and beyond all expectations and made my experience a very good one with you thank you so much young lady you are the best

Everything was fine!

Truck had issues. Tire pressure monitor was on the entire 1340 miles. The suspension was shot. Ended up breaking some valuable items due to the very rough ride. I didn't expect it to ride like a Cadillac, but the was ridiculous. I was going to contact U-Haul and demand compensation for the damage to my furniture, but so upset that I didn't want to deal with it any more.

Excellent customer service thanks Patricia walker😊

Great customer service here on like the Oviedo store. Very understanding very competent. I would definitely rent from the store again.

No additional comments other than I was very satisfied with the service I received.

Easy way to dropoff truck

The owner and employees were perfect but we had large cockroaches inside our containers upon pickup and cockroach droppings on top of our boxes (so maybe the plywood container design needs to modified)

I'm extremely glad this process is over with Uhaul. The entire reservation from beginning middle and end have been the WORSE experience I've ever dealt with. Uhaul really needs to train, have individuals who know the process no matter how many phone calls we as customers have to make not one person could tell me the same information. Customer service is absolutely horrible. I'm relieved that I actually got my things considering the miscommunication from multiple staff members. I did all the work I had so much stress and anxiety and I would NOT recommend Uhaul. Thank you again for the chaos you created throughout my process.

Didn't xatch the young lady's name that came back and opened the store to help me but KUDDOS to her and her service.

The manager is awesome! Very friendly and professional. The entire staff was great. Quick check out and check in! The location is super convenient. Very spacious for maneuvering big trucks. Will definitely go here again!

Very quick check in, very friendly and helpful

Everything was awesome

Patricia was excellent!! Very kind and courteous!

Nothing

Patricia was very helpful and professional. The unit was very clean the entire place was clean

Great customer service

Only one thing that was a concern was that once starting the trip I noticed behind the passenger seat was a water bottle left there from the previous user of the vehicle...

Excellent experience!!!

The customer service representative was excellent. She was patient, polite, thorough, and professional.

Not having my mobile device was a problem (for this the overall company should get two stars). But a uhual colleague went above and beyond.

Our rocking chair was completely broken when it was received. Very upsetting.

Service person behind the counter was rude. Mobile app didn't work when picking up the truck. A time of pickup I told the service person the app wasn't working but she blamed me for it not working. Returned the truck 1 1/2 hours later and office was closed (12:30pm on Sat.). I wasn't told the office would be closed, and of course my app wasn't working again with error "can't determine your location). I had to make several calls with an estimated wait time of 30 minutes to get the truck checked in and told to leave keys in drop box.

The employees were great. The equipment was perfect. Great customer service.

Provide gated security for customers to leave their vehicle while using Uhaul

Everything was good but there is cockroaches and bull ants in the truck