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MARINEE V. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
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I had made the reservation through the app for the truck with the dolly when I came to pick it up there was no dolly available I asked if they could call another store because I needed the dolly and they told me no the truck they gave me did not run very well any more wagon inside was dirty top
Raymond S.The store made me call “traffic†to order even though I was in person. I kept saying I need them delivered ona. Specific date and turns out they don't go to that address BUT that was an hour into my visit. And they couldn't issue a refund and I had to follow up to get that. Terrible experience.
Matthew W.Don't hesitate to rent from this dealer. The best I have found in the state of Florida.
Dave M.I spent over an hour trying to figure out where to get the van. I reserved a location off airport blvd and all of my documentation indicated to pick up there. There were no vans, so I had to drive around to find another location which not only took time, it was much further from my move which ended up costing me more miles.
Toby T.The delivery drivers were AMAZING!! Quick and efficient, watching them wrangle those containers with the forklift was IMPRESSIVE!!
NEIL A.Pads were only in 2 of 4 containers
Jorge P.Jeffrey was amazing! He made sure we had all the necessary information for the unit/access to the building, he showed us the unit & made sure that everything worked properly
BRANDI W. | Premières impressionsManager no good. Or store managers no good. Poor awful service charged me for a trailer I didn't rent. Will take your money without contacting you.
Gabriel C.Security to make sure gas can't be stolen. The truck was supposed to be half full and I even took picture in your app. I was still at drop off told nothing was indicated that paperwork was wrong. Weather the app didn't update to new picture or it was over written I had to explain to drop off this issue. Gas was well below 1/2 and above 1/4.
john R.The person we dealt with was so rude. Everything that came out of his mouth was just so unfriendly and unprofessional. The uhaul we were given hardly started as the battery was going bad. I own a staging company and rent uhauls often for large staging jobs. I will never rent a uhaul from this location ever again.
Leya D.My overall experience with uhual was the worst. The staff on Sanford was the most helpful and courteous
Marah J.trucks tire pressure light on the whole time. Was told the sensor might be bad.. The radio switched off and on between radio and aux as you drove - radio no mounted or lose?
Tamara S.Courteous and expeditious service from the manager on duty and the staff. Their time spent with me was beyond my expectation. I enjoyed doing business with them.
elsie W.Thank you for the help.
Jose B. | Premières impressionsThe owner here met me with a scowl. Cut me off as I was trying to explain how I've rented countless U-Haul pick ups with a business debit card. Next time I'll go across the street to budget when I need one. U-Haul is garbage.
Brandon N.Thank you for all the moving times.
John G. | Premières impressionsThe original location that was on our contract turned us away! We had to drive to another location. The second location was VERY helpful and courteous!!
Stephen G.Jeffrey was awesome and thorough!
APRIL J. | Premières impressionsIt is really very clean but they need to be more helpful when you obtain a storage in walking you over to visually show you instead of highlighting it on a map. It's just not good customer service as I notice other customers were confused and needed help then had to walk over to the office. If they had went over it originally that would be helpful. Then I would deem this location excellent.
Shawn C.Anytime I called to ask a question or get help the employees at this location we not helpful at all. I called one time to get help trying to use the keypad to open doors and the guy responded with "if you're not swiping the card right that's on you". My things were kept safe but any type of help was terrible.
BAILEY P. | Expérience généraleLe meilleur
Robinson V.Muy buena experiencia!
Vivian R. | Premières impressionsThe truck battery was bad and broke down and i was stuck for three hours
John T.The Sanford location is excellent! It's easy to get in and out of and the staff is friendly and helpful.
Daniel W.The employee, Milagros Vega Justiniano, needs retrained. She was incredibly rude to the customer before us and then us. She took my boyfriend's phone right out of his hand (without giving a heads up or asking permission) and ignored my request to return it. When I had a question about the total, she rolled her eyes and was talking very rudely to me, instead of answering my legitime questions. Overall, does not listen to the customer or properly understand what they are saying and was unprofessional. Lastly, there were at least 10 TV protector boxes in the shop for sale, but she said they aren't showing up in the system and cannot sell them. I find it hard to believe there isn't some way to ring it up. Oh, and prior to getting to this shop, we went to the original location our reservation was reserved at and they DID NOT have our reserved truck, so that is why we had to go to the 2nd location in the first place. And I had to pay even more since it was a 'last minute reservation,' even though I did my due diligence and booked 3+ weeks in advance, but again, the original location did not have my reservation, so I had to pay more. Overall, a terrible experience, and I do not want to rent with UHaul again.
Caitlin B.Review the workload at this location, the one lady in the office had a customer when we went in, she had another customer after us, when we came back to the office, she was in the middle of receiving a returned vehicle. We was going full speed during that time and seemed perfectly happy to do it.
Anthony C.Buena ubicación excelente servicio instalaciones excelentes
EMILIO Y. | Expérience généraleCheck your engine lights before renting out vehicle. Low tires and needed oil
Debi W.Patricia was very friendly and helpful and put me on a waiting list. She then contacted me as soon as a spot opened up and I ran over and did the paper work. She definitely is an asset to the company and enjoys her job.
Wendy J. | Premières impressionsEl profeso fue cómodo y fácil.
Jorge M.Uhaul was great as always!
Chris B.East access to u hauls but not we'll maintained
Rashawn D.We rented the small cargo van to move some furniture. It was perfect. We were able to complete the job in less than the four hours of the short term rental. The total cost was way less than the delivery charge wa going to be. We will keep this in mind in the future. Thanks to all the staff.
Samuel B.This survey doesn't allow me to rate one experience, but rating both at once, so rating based on Indiana, not Sanford. Hopefully Sanford will not think they had an excellent rating. The box drop off in Orlando experience wasn't great. When the boxes were late and I called to check on them, the girl I talked to was from AZ and had difficulty translating time zones, so asked me to keep waiting when the driver was already past the drop off time. We did finally get ahold of them and when they showed up, no apology for being late, just excuses. Dispatch said we were the 2nd stop, the driver said that wasnt true. Not an awesome experience. The drop off was pain free, on time, friendly and just delightful!
Kathleen H.Stop ripping people off for BS turn in fees
Benjamin R.Milagros is outstanding a true delight
Sasha T.Well kept storage facility with easy access and friendly staff. If I ever need these services I would know definitely come back here.
Valentin L. | Expérience généraleTruck had no AC and trouble with emergency brake. Very disappointed, but did get the job done.
Christian S.Close down the U-haul at 3851 S Orlando Dr, Sanford, FL 32773 and redirect everything to the 3101 S Orlando Dr, Sanford, FL 32773 location. They're better in every way.
Maddison P.Mr. Green was friendly ,efficient and patient. Explained everything perfectly and answered all my questions. Very professional and I look forward to doing business with uhaul in the future.
Latrece C. | Premières impressionsEverything was perfect from beginning to the end of my moving delivery U-Hal box, especially because arrived early than expected and just in time when I got my place. I didn't get the furniture pads by pickup box location but no difference made it at all. Everything was perfect.
Eliana O.Having the app check in quicker or being able to do more of it before we get the truck would be helpful. Also there was quite a bit of damage to the truck. It was all cosmetic but still wasn't the greatest looking. All in all good though
Caleb C.Make your receipt easier to read.
Walter C.The Hispanic girl at the counter was amazing!
Dante G.We drove for two days. The air conditioner didn't work on the second day which made our experience miserable.
David W.They messed up my initial reservation, I had to make another one. the equipment I requested was not there to pick up and I had to travel, using my gas and miles on the rental to pick up the auto transporter. Poor customer service during a very stressful time.
Laurelanne H.The staff is outstanding! Very helpful!!
Tammy F.Everything was good
FRED T.na
Sarina B. | Premières impressionsJeffrey was excellent! We were assisted with great care and patience! Would absolutely recommend this location!
JOEL P.is best plase for u houl
Roman P.Excellent experience thanks for the hard work
Yeisson H.Everything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco
TOM T. | Expérience généraleGreat people, good well stocked store as well. Patricia Walker is the stote manager.
Antoney M.Very simple process to reserve, pick up and drop off.
Steve B.Very friendly
Rodrigo H.Unfortunately, the pick-up location didn't have the truck we reserved, although I received a call to confirm the reservation the evening before. We were rerouted to a close-by location who had the truck we rented available. Everyone involved in the process was friendly and tried to be helpful. Still, we lost some valuable time in the meantime.
Alexandra R.The general manager was exceptionally kind and helpful. She made the experience great!!
Dannette S.Excelente servicio amable atención buena ubicación
EMILIO Y. | Premières impressionsWhen we brought the truck back the lady claims we put a scratch on the drivers side which is a LIE. We were more than careful with that truck, we went from there to my old home to my new home then to the gas station, nothing was wrong with the truck and I better not get charged. This is what scammers do! I will take this to the next level if I get any charges.
Travis W.Just everything was so easy for us. Thanks
Wanda M. | Expérience généralePatricia was awesome.
JOSE P.Rapide et sympathique
Ivan G.The facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!
CHARLOTTE M. | Expérience généraleI used self storage and was charge the whole month without using the whole month. Did not get prorated the two early weeks. Very dissatisfied with the service.
Charlotte M.Good staff. Pretty quick service
Faizan S.The people who assisted me were very helpful and professional.
Kristin C.This was the worst experience I've ever had trying to rent a truck. Your 24/7 service might as well not exist as the truck I requested and the dollies I ordered, and left a memo for, were not available or ready for me. took over an hour and multiple phone calls to end up in a larger truck and no accessories. Bad experience.
Chris S.This place was very good to me and fast
Adrian H.The branch was awesome and very professional
Devon A.My truck broke down after driving 10 miles.
Christian C.I like the alarm feature. It notified me when I checked out that my door wasn't closed good. That could have been a problem if I didn't know.
FRANK M. | Premières impressionsGreat Service
Stella S. | Premières impressionsI arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.
Anna D. | Online Move InService is quick and easy. The staff is professional and friendly, very helpful.
Terri J. | Premières impressionsPatricia was excellent...... Very friendly and professional👍👌
victorine j. | Premières impressionsIt took over an hour to get a unit after I showed my confirmation information…
PATRICIA G. | Premières impressionsA very pleasant experience. If I ever need storage again, Uhaul is my go to place. Service was exceptional.
PEARLENE W. | Expérience généraleI have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.
maureen d. | Expérience généraleVisited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.
Melodie B. | Premières impressionsThis facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.
elizabeth s. | Expérience généraleExperience was great
krystal w. | Premières impressionsLike it
Doris P. | Premières impressionsThere were people blocking the entrance, they were rude, but the guy at the desk was great.
Billy L. | Online Move InExcellent customer service. Employee was friendly and courteous.
ALBERT P. | Online Move InGot locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.
JOHNNY O. | Expérience généralePeefecto
HECTOR T. | Premières impressionsStaff was extremely friendly and accommodating
david P. | Expérience généraleThe facility was even better then expected. Very satisfied
Joylette M. | Premières impressionsPatricia is always very helpful
shauna s. | Premières impressionsI liked everyone that worked there. They were knowledgeable and helpful.
Julie L. | Expérience généraleThe staff was very helpful, friendly, and knowledgeable.
WILLIAM H. | Expérience généraleMoving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me
Shari R. | Online Move InYour staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul
EDEVILO V. | Expérience généraleEasy moving process due to the wonderful staff
Mamie D. | Premières impressionsAlways a pleasure to work with the staff at this location, I'll miss making my monthly payments! Lol. Happy storage!
RANDY S. | Expérience généraleXavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn't lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.
ALIXANDRA F. | Expérience généraleThe only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .
Bryce P. | Expérience généraleWonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building
Stephen W. | Online Move InCustomer service needs work!
DENNIS N. | Expérience généraleVery nice facility, clean, and convenient. I highly recommend this facility.
Jan P. | Premières impressionsI would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.
Angela D. | Expérience généraleGreat experience 👍
Willie M. | Premières impressionsI appreciated the Manager 's professionalism and helpful ways when she was asked. Her first name "Patricia" same as mine and after having a storage unit for around a year, she had not changed when I encountered her.
Patricia G. | Expérience généraleVery Nice and Clean, Personal very nice!
Ed B. | Expérience généraleMyrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!
KAREN M. | Premières impressionsI used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .
manoj s. | Expérience généraleLocation, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I'm using this location.
Justin W. | Expérience générale