Le client n'a pas laissé de commentaire.Nicole S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Sanford
Pour nous contacter
Sanford, FL 32773
(Across from Airport Lanes bowling alley)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I'm extremely disappointed did not expect this at all! I don't recommend this place to anyone.Rosalinda R. | Expérience générale
One lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn't rent us the one truck she had because it needed to be back by 4:30 ! I told her we'd have it back by 4 and she still said no she couldn't. When we called customer service they told us that there was a truck available at that location and it wasn't being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must've change the reservation bull she was lying! Horrible customer service from her everybody else was awesomeALIXANDRA F. | Premières impressions
I waited in my vehicle for almost 30 minutes just to return it. If your online system isn't going to function properly (which I was told is common), maybe another staff member is necessary.Jordyn C.
Le client n'a pas laissé de commentaire.MICHELLE O.
They were very helpful and fantastic! Was sent here from 3851 S Orlando U-Haul location which was terrible, not coordinated, not helpful, and would not accept my equipment return. I will use this site exclusively from how on. They helped me and fixed all the issues caused by the other U-Haul location. Very competent and professional. Highly Recommended.DOUGLAS K.
Le client n'a pas laissé de commentaire.LAWANDA T.
Great that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!Lee K. | Premières impressions
Super fast and easy check in and drop off. Nice new van.Necole A.
Le client n'a pas laissé de commentaire.Gina M.
When I tried to call them for assistance, no one ever answered.Elizabeth T.
The truck I was given did not have working air conditioning and the trailer, which was inspected by U-Haul Personnel, had a non-functioning tail light.Thomas R.
Everything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.Aida R. | Premières impressions
Ok I got in truck it was half way full my pay was 29,00 $ and I put 18,00 $ dollars back where it was got charge 52,00 $ dollars are you kidding me .Ernest L.
Le client n'a pas laissé de commentaire.SCOTT W.
Not one thing! Customer Service top notch, facility and availability excellent, wonderful experience!TERRI B.
Le client n'a pas laissé de commentaire.Lisa H. | Premières impressions
I was hesitant to put my credit card in the app before asking questions. So I stopped by my nearest U-Haul and I received the attention needed. It was my first time using the app to get truck rental and helpers. All was as expected. No hidden fees, helpers did the job -pack, load, unload and some assembly, A+ !! A smooth experienceJuan E C.
Le client n'a pas laissé de commentaire.MARGARETE F.
Le client n'a pas laissé de commentaire.KEITH C.
Le client n'a pas laissé de commentaire.REBECCA R.
Our truck was clean. And the pick up was easy.Joshua D.
Very good customer serviceGUSTAVO S.
Le client n'a pas laissé de commentaire.RODRIGO H.
Le client n'a pas laissé de commentaire.Miriam S.
Le client n'a pas laissé de commentaire.Rosalinda R. | Premières impressions
Everything was great! The General Manager Ms. Patricia was really niceKHALIL B.
Le client n'a pas laissé de commentaire.LaWanda T.
Patricia is great.MARIO C.
Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.Debrorah W. | Expérience générale
Le client n'a pas laissé de commentaire.HATTIE J.
Equipment is always clean and fresh! Staff is so helpful.ROBERT B.
Le client n'a pas laissé de commentaire.Dillon N.
Pat the manager, was not helpful to her staff. Because of that, the customer (me) had to waste precious time waiting and had to swipe my credit card several times. She lacks soft skills as a manager.SEWNARESH G.
A little pricey for a couple of hoursBENJAMIN A.
Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.Cynthia B. | Online Move In
Le client n'a pas laissé de commentaire.jhonny G.
Should let customers know of extra hold on your credit card for each transaction my card was charged a total of 308 $for a simple 40 $rental.. I have been renting a uhaul pickup once a week for the last 5 months for work purposes and I have never been charged a hold or pre authorization I was not able to complete the purchase I initially rented the truck for because of the hold on my card. A complete waste of my time which could've been avoided had the clerk informed me of the hold policy ..AFTER OVER 3 YEARS OF USING YOU SERVICE I WILL NEVER RENT FROM UHAUL AGAIN.DIXON C.
Le client n'a pas laissé de commentaire.ANGEL M.
For no good reason at all, I was expecting a problem(s) upon my return. You really proved me wrong - which is good.MARIO C.
Le client n'a pas laissé de commentaire.CELESTE L.
Le client n'a pas laissé de commentaire.Shayla W.
Customer service going above and beyond!ALFONSO R.
U hauls got some great people Very professional and customer oriented fast service and always friendly. Highly recommendedJames R.
I was totally satisfied. My service was very prompt and efficient!!Michael S.
Perfect location for semi parking and friendly staff.Altan K.
The salesperson Patricia was a pleasure to deal with. She was pleasant to talk with. Great experience. Would recommend this location to anyone.DARLA B.
Le client n'a pas laissé de commentaire.STEPHEN T.
Le client n'a pas laissé de commentaire.Robyn F. | Premières impressions
I had trouble with the on line check in and they were extremely helpful especially Pat.Thomas B.
Le client n'a pas laissé de commentaire.TANIKA B.
Everything is fine but would love to pick and drop off in any state that will really be appreciated and make life easier for everyone, won't need to drive throw and flow.... thanksOLAOLUWA O.
We had a great experience.Michael H.
Le client n'a pas laissé de commentaire.Connell B.
Patricia always went above and beyond to assist us. I appreciated the excellent customer service she provided and just trying to help as much as she possibly could if we had any issues. That made our experience here very much appreciated.SHEILA S.
Everything is just beyond perfect!JEAN M.
wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.Wanda K. | Online Move In
Don't have your customers do your job for youPATRICK H.
Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.Kimberly H. | Premières impressions
Easy return process for return. Good mobile appðŸ‘GEOFFREY G.
Very helpful staff and a pleasure to interact with!ROBERT T.
Doing with my phone was different and a new experience for me, overall it was very goodAndrea W.
Fix your online return website. It would not allow me to turn the truck in without location services turned on with my phone. But my location services were turned on, so I could not proceed.Thomas R.
Le client n'a pas laissé de commentaire.PERRY P.
A very affordable option for use of a pickup truck.Jerami C.
Everything was well execept for at the end of my experience. I don't appreciate being accused of damage on the vehicle that is clearly on the photos that the uhaul manager took before we left with the vehicle. Very unprofessional in my opinion you should check the before and after photos before straight up accusing customers of damaging property.Kobe P.
Le client n'a pas laissé de commentaire.Diana B. | Premières impressions
Furniture dollies are never available when needed at any location. Ended up having to buy it.Doris E.
We had a quick and easy rental and return.Miles C.
Le client n'a pas laissé de commentaire.CHARLES T.
Le client n'a pas laissé de commentaire.JOHN S.
Great service. I would highly recommend.JEFFREY D.
Le client n'a pas laissé de commentaire.Valerie H.
Le client n'a pas laissé de commentaire.James T.
Dropping off the truck late at night at that location doesn't feel particularly safe, so make sure you have your ride there with you and aren't waiting!David W.
The overall mileage cap cost should reduce if less miles are usedKhem P.
Le client n'a pas laissé de commentaire.steve W.
Le client n'a pas laissé de commentaire.CHRISTY H.
Great and accommodating service! Highly recommend this Uhaul location, Patricia helped and provided great serviceJose S.
The attendant- Patricia was very nice. She gave a fast and friendly service.OLUTOYIN A.
Le client n'a pas laissé de commentaire.Adrian D.
I had a reservation to pick up a trailer and empty my ubox. I checked on and paid online and it still took me half an hour just to get the trailer portion completed. After that, I waited for nearly 45 min for my ubox to be brought out. When it came out, the latch that my locked padlock was attached to was hanging from the box no longer securing anything. The person helping me was polite, but this took an exceptional amount of time. Keep in mind, for the 2 hours I was there I only saw 2 other customers so it's not as if they were very busy during this time. I'm still not sure my ubox is closed out in the system since I'm moved out of it. The girl said she would do it, but it was still on my rental dashboard. I put in a message to the manager asking to make sure it was closed out, but have also not heard anything. I'm so glad I won't have to ever go back to that uhaul location and I really hope everything is closed out and I don't get charged again for January.Cas H.
Get the computers fixed.Jeffery J.
Le client n'a pas laissé de commentaire.Rajat J.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.HASSAN S.
Le client n'a pas laissé de commentaire.Harold F.
Le client n'a pas laissé de commentaire.Gregory K.
Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the futureQasim H. | Expérience générale
Keep doing what you're doing. The only minor problem I ran into was trying to return after hours but customer service rep. helped me. Thank you Rodney ThomasRodney T.
The only problem I had was trying to get the delivery date changed. It took a lot of phone calls, but it was finally done.Judith C.
Le client n'a pas laissé de commentaire.Delvin T.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.XIANG L.
Le client n'a pas laissé de commentaire.KIMBERLY J.
I was really surprised the facility closed at 2:00 on a Saturday which is probably the busiest day for u haul and was very inconvenient the after hour check in and also the wasn't available at the location I was told to go to on the phoneJoseph S.
Le client n'a pas laissé de commentaire.Melissa K.
Le client n'a pas laissé de commentaire.Alexander H.
Le client n'a pas laissé de commentaire.ravi kiran V.
Merci!Flor Marie O.
Le client n'a pas laissé de commentaire.Kenneth S.
And the young lady who helped me on my move day at your location was the best awesome awesome awesome young lady I cannot remember her name but she went above and beyond all expectations and made my experience a very good one with you thank you so much young lady you are the bestMarla C.
Le client n'a pas laissé de commentaire.Michael K.
Everything was fine!PATRICIA G.
Truck had issues. Tire pressure monitor was on the entire 1340 miles. The suspension was shot. Ended up breaking some valuable items due to the very rough ride. I didn't expect it to ride like a Cadillac, but the was ridiculous. I was going to contact U-Haul and demand compensation for the damage to my furniture, but so upset that I didn't want to deal with it any more.Mark H.
Excellent customer service thanks Patricia walkerðŸ˜ŠTimmy B.
Le client n'a pas laissé de commentaire.Julio P.
Le client n'a pas laissé de commentaire.Yasmani S.
Great customer service here on like the Oviedo store. Very understanding very competent. I would definitely rent from the store again.SUSAN R.
No additional comments other than I was very satisfied with the service I received.ANGELA W.
Easy way to dropoff truckshairoz D.
Patricia was very helpful and professional. The unit was very clean the entire place was cleanRhonda D. | Expérience générale
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