Customer Reviews for U-Haul Moving & Storage of Santa Rosa

9 182 évaluations

3601 Santa Rosa Av   Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

(707) 584-7722

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(707) 584-7722

3601 Santa Rosa Av
Santa Rosa, CA 95407
(1/4 mile north of Todd Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Krista M. 
Évaluation :
5

The drop off was cool and easy if you are techy. It was all done through the app. A few questions and pictures and Bam! Your done.

Scott D. 
Évaluation :
5

Very fast and nice customer service. Very clean truck in nice condition.

Shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell M. 
Évaluation :
5

Answer the phone at the store

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
1

I was told that if I filled tank more than 1/4 tank prior to returning truck I would be refunded the excess amount of gas when I return the truck I was told they don't do that

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALISTA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERI M. 
Évaluation :
4

Overall it was a great experience renting from this location. I dealt with willie Burke both times he was super helpful professional great communication and knew what he was doing as far as uhaul runs because he was always helping other employees as far as how do's and donts as far as renting equipment and computer stuff

JASON I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Kindly let the customer know, as you said you would, the true cost of the rental after the item is returned. I am waiting for that email or text.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FINA M. 
Évaluation :
2

I had trouble paying my bill so it's likely my fault mostly, but I did not feel like the customer service was focused on the storage end of the business at all...I think if u haul.wants to do the storage side as well as the moving truck rental they need to put a bit more emphasis on training the employees and being clear

SARAH P.  |  Expérience générale 
Évaluation :
4

equipment express check in directions. tough times right now with COVID and work stress, and it showed a bit from one of the employees at the beginning, but at the end, after she helped me, she seemed to be in a better mood and happier. She and the other reps otherwise did a great job. I'll be back and will share my good experience.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON G. 
Évaluation :
5

Person who checked us in was super super nice and really helpful!

MAYA B. 
Évaluation :
4

The counter worker was very personable and polite even when dealing with a long line of customers. Thank you Willie Burke

SCOTT C. 
Évaluation :
5

No need to improve.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
3

They told me to just unhook the trailer and go… nobody to check it in or make sure I was returning correct trailer,or condition of trailer . Also no receipt of me returning trailer !

DALE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAUTARUA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTIN S. 
Évaluation :
1

I dropped off at the truck at the 3601 Santa Rosa Ave location the morning of Dec 14.. The man at the counter was OK. He had several people waiting and was getting no help from the yard men - so a lot of people were waiting around. The yard men were worthless!!! One walked by me 3 times while I was standing by the return truck before saying "You need to pull it up there." "There' was 25 feet forward, and there wasn't another truck in the whole area. By the time I pulled up he had disappeared agaIn. It took 5 more minutes to track him down again. He was hiding in the far end of the lot BSing with the other yard man. This time I said firmly "I want to check my truck in!" He ignored me again and I followed him around repeating myself. He finally went over to the truck and checked me in without ever looking at the gas gauge (I had filled it, but he didn't know) or the odometer. He never eve opened the door! I could have left a dead cat in there and he would have missed it.. I asked for a receipt - because of the 45 minute3s I'd spent there I was only a few minutes away from my "check in" time. He said "In there." and wandered off again. Back in the office, there were about 6 people in line (and the same people waiting around for their pick up vehicles and tow bars). Luckily, the counter man asked "are you just waiting for a receipt?" and gave it to me without having to wait in line the hour it would have taken. I left and I will NEVER go to that location again. I'm usually pretty understanding of people having an off day, or too many things to be done, but those yard men were completely worthless! I hope you fire them - and get a couple of people who are interested in helping your customers.

DENNIS M. 
Évaluation :
5

Very knowledgeable and friendly employees. The person who rented to me was so nice and they were able to accommodate a last-minute change in trucks. They were very helpful and communicated Changes or hold ups. When my daughter leaves the area I will definitely come back

darlene R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN M. 
Évaluation :
5

Always a pleasure to come to this location. Especially knowing what the routine is to get a truck, makes the process quick.

SCOTT R. 
Évaluation :
2

I got charged twice for my rental today!

ELIZABETH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARRY H. 
Évaluation :
5

Outside staff were all great

RAYMOND S. 
Évaluation :
1

Poor customer service, unorganized, unreliable billing and no accountability. I was promised a call from a customer service manager who never called. I will never use or refer uhaul again.

Brett L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA H. 
Évaluation :
5

The customer service rep was kind enough to take time to answer my questions regarding the operation of the van. Would definitely back.

JOANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
3

Unclear about drop off time. I was told 24 hour, it is not 24 hour for trailers.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larken R. 
Évaluation :
5

Nothing. We changed our pickup because of reservations about the site we had originally. Everything at this location was perfect.

richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
3

Not pleased with trailer pick up location. first I was first told the pick up location was in Benicia, then Petaluma 40 miles further, then told to pick up in Santa Rosa, 60 miles further, that's 120 miles out of my way. You need to keep better track of where your car trailers are at.

Jim W. 
Évaluation :
1

While they got me the promised equipment, I had to wait 2 hours with a ton of stress and hassle to get it.

Nicholas F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALAN H. 
Évaluation :
1

Hire people who don't smoke cigarettes (5 of them) while hooking up a tow dolly for my husband who is on oxygen. Very rude, lazy, with an attitude that they were God's gift for the necessary help.

ALAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameha Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Wait time was too long.

Tim C. 
Évaluation :
1

Reserve trailer wasn't there when arrived. Would have had to drive 40 miles during rush hour to get the size trailer reserved. There was no apology, no offer of compensation, nothing from employees. Then the smaller trailer that was finally assigned was broken. The last trailer on the lot was mismarked, but FINALLY worked. A waste of an hour and a half. Terrible service. Terrible product. Terrible experience!

Alexis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chongfen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
2

Time was wasted. Waited 45 minutes for help to hook up auto transport. My husband is 73 and I am 70. I also was handed the keys to the truck and left to walk out and pick the truck up. I wasn't even sure I had the right one. Crappy customer service.

KAREN S. 
Évaluation :
5

The store was very busy when we arrived, but Don did an excellent job managing the flow of customers and getting us into a truck efficiently! Thanks Don!

Katherine P. 
Évaluation :
5

This location was easily the most clean well stocked Uhaul location I've been to. Don was my rep and he was efficient, knowledgeable, helpful and kind. I couldn't have been more pleased!! 10 out of 10 stars!

Linda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
1

After the phone hanging up on me 5 times the day prior, Don hung up on me when I asked that he look at the contract return date. When I called back he put me on hold several times. The contract has a discrepancy, and instead of taking responsibility for it, he hung up on me. Horrible service.

Sarah R. 
Évaluation :
5

Smooth transaction thank you

dennis F. 
Évaluation :
3

They literally doubled the price after i.turned in the truck. Even tho I turned it in clean and with more gas then when I took it . Smh

Alondra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hunter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
3

I was first sent by Uhaul reservation to a location that didn't have the trailer I had reserved. Had to drive to the main uhaul dealership for the trai.er. That was very annoying. The trailer I rented was buried behind 5 other trailers even though there were 2 others that I was parked right next too.? Go figure. 20 minutes later after moving the extra trailers I was able to get hooked up. Funny, I had been parked right in front of the exact same trailer and could have been hooked up in 30 seconds. When I returned the trailer the next day, yes just 24 hrs, the trailer in front was still sitting there. My first choice of rental was a 2 axle covered trailer. NON WERE AVAILABLE. When I picked the smaller trailer up 2 of the 5 that had to be moved were the 2 axle trailer that I originally wanted to rent. FUNNY. They were still sitting there when I returned the smaller trailer that you allowed me to rent. Very disappointed. Unfortunately my local rental shops don't have covered trailers so I'm stuck dealing with Uhaul.

ERIC L. 
Évaluation :
4

Read the comments above, I would think that says enough!

SAUNDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SRIKANTH C. 
Évaluation :
2

Last time I rented a uhaul I went to pick it up and they rented it to someone else or it just wasn't available. No sorry no let's see what I can do. Simply too bad so sad. This time I rented and was sure to call a few days in advance. I was told thankfully it would be there. When I picked up the keys the guys handed them over and said my uhaul will be out front and someone will be there to give you your dolly appliance. We stood out there no uhaul nobody there with the dolly. I went back inside and said nobody is out there and which one is our uhaul ? He said I told you (which he did not) you have to go out and find it yourself match the keys to the truck. Now why would anyone have to go on a scavenger hunt to find a truck. This truck was way far behind there facility we would of never found it. So finally the guy with the dolly shows up and is irritated he has to help us go find the uhaul on the back of the property. Am I missing something? So disappointed. A little customer service would be nice.

Jennifer M. 
Évaluation :
3

I made my reservation a month ago in San Rafael and was expecting to pick up the vehicle at that location. I got a call 3 hours before pick up and I was told that there was no trucks available and had to go to Santa Rosa or San Francisco for pick up. Messed up my day.

ANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

Fire the manager...I made a reservation 2 weeks prior to my move day and when I got there 1,5 hours late due to traffic and paying for my moving crew he gave my 26ft truck to someone els without a reservation. When I said how could this happen he said its policy to rent it out after an hour....super bad attitude and same when I returned my 20 ft truck which I had to use it twice because the truck I got was too small. Waste of time and money...super bumbed he ruined my move...

Gilbert B. 
Évaluation :
5

This location runs very smoothly. The only time I've this location struggle is when the customers are having a battle with their own struggles. The staff do their best to help and politely, but usually the customer is the issue. The staff have always been great to me.

Scott R. 
Évaluation :
5

Wonderful customer service

Vicki S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joeph T. 
Évaluation :
4

It was clean, but smoked in heavily and the smell was super aggressive. The customer service was EXCELLENT. Will only use this location for my nonprofit business from now on.

DIANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prakash M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D.  |  Expérience générale 
Évaluation :
5

Everything was great except they double charged my Credit Card. Once on the 16th and on the 17th for the same rental.

KEITH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNA ROCHELLE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTA M. 
Évaluation :
5

Not this locations fault but Uhaul initially tried to make us drive 3 hours away just to pick up a Uhaul we scheduled almost 2 weeks prior to pickup. Once sorted out, working with Willie and Don made the experience much better.

Neil R. 
Évaluation :
1

I have already filed a formal complaint on the person that runs this location. Totally unacceptable behavior from a person in charge.

Kari R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
1

I couldn't even use my key card to access the storage unit because the swiping door lock doesn't work I would always have to walk inside and wait for some one to come and open it with a different key. I let them know I didn't want the storage unit anymore and emptied it out before the month was over and they were still trying to charge me for the next month with late fees

Mauricio R.  |  Expérience générale 
Évaluation :
5

The guy that helped me just transferred from up north and he was awesome

justin s.  |  Premières impressions 
Évaluation :
1

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Steve D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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