Évaluations des clients U-Haul Moving & Storage of Schenectady

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Schenectady

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BRUCE J. le

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Le client n'a pas laissé de commentaire.

KATHY L. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Saddam A. le

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Le client n'a pas laissé de commentaire.

William K. le

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Le client n'a pas laissé de commentaire.

Douglas F. le

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I was very happy to be able to reserve a van online, virtually at last minute and it was ready for me to pick up when I arrived. There was very little I had to do when I got there to complete the process. Staff was pleasant and efficient. It couldn't have gone better.

Robert S. le

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The passenger window was left open it rained the night before and seat was soaked. I had to get towels so the people helping had a dry seat soaked through two towels. Long trip for a wet seat.

Mary R. le

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Keep up the great work!

Paul K. le

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The pick up tech and drop off tech were both exceptionally friendly, courteous and helpful.

Bill F. le

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I reserved several days in advance, and agreed to use the mobile check-in. I arrived shortly after the pickup time. The designated truck had not been prepped and the key was not in the designated lockbox. Fortunately an agent was there to assist, but it turns out the truck was literally out of gas. The agent was able to assign a different truck to me and I was on my way. However, if I was using mobile pickup before or after normal operating hours I would have been out lf luck. This system needs to improve.

Arden V. le

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Truck rear tires were bald. Truck pulled to the left. The box of the truck had garbage (looked like the previous renter did not sweep it out). To improve I would have employees inspect the returns better, test drive the trucks for other possible issues.

Vincent S. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Le client n'a pas laissé de commentaire.

DENISE D. le

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Check engine light was on the vehicle was clean.

M L. le

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Le client n'a pas laissé de commentaire.

Mathew G. le

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The counter person was rude, Argumentative , and lazy. Did not go over truck. Circled nine places on rental agreement with no explanation and sent us on our way saying " it's against the fence" . We were the only people on the lot by the way so it wasn't like he was rushing us out for other customers. Upon return no one came out to check truck in even though we were there well before closing. So i was forced to use data on my phone to check in thru 24/7 account. All in all I'd rather pay the same amount or less for a Penske truck knowing their agents are friendly and helpful. I will definitely not be a uhaul customer again.

Michael E. le

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Le client n'a pas laissé de commentaire.

Angelo C. le

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It is very difficult to get an employee at this location to answer the phone every time I would call there. Customer service is not good on the phone.

Anthony T. le

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Nothing

Monica W. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Ramgopaul G. le

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Le client n'a pas laissé de commentaire.

Peter C. le

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Le client n'a pas laissé de commentaire.

Antonio W. le

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Le client n'a pas laissé de commentaire.

Brandon P. le

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Since I had done check in online, I was expecting a faster process to get the truck. It was not. Initially the representative stated that we were at the wrong location, when in fact we were at the correct location. Next the truck stunk of smoke. It made it very gross to drive 3 hours home in a smoke filled truck. Initially when I checked the trucks condition I checked that the truck was clean (that is because I just wanted to get out of there). I felt that no one would have been able to help me anyway. In addition to the smoke, the overall cleanliness of the cab could have been better. There were crumbs on the floor and dust everywhere. Someone could have simply wiped down the dashboard. Finally the side mirrors were filthy. Since there are the only mirrors you use as a driver it seemed odd that they were not crystal clear.

Robert W. le

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What is the purpose of a reservation system if I'm un able to get the size truck I reserved? I reserved weeks in advanced and on both Sundays I was called aprox. 1 hour prior to my rental and told my truck size was not available. I took the time and entered credit card info and drivers license when making the reservation, when I get to the store they need both anyways. I consider my time valuable and will not waste it again with U-Haul.

ronen H. le

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Ok

Jose V. le

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Truck was not clean sales person just gave me the key told to look for the number on the truck they didn’t inspect the truck

Faith B. le

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Vehicle windshield wasn’t cleaned off. Line even though I pre ordered online a week prior took over a half hour to get through since only 2 people were working. Door to the box truck was frozen shut unable to use for 10+ minutes while I tried to get it defrosted. Employees should prep uhaul vehicles for customers. Paying too much money to waste time cleaning off the truck and defrosting doors.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Keith L. le

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More affordable pricing would go a long way!

Henry and Patric Z. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Again you changed my drop off location fro 5 minutes from my house to 25 minutes from my house. Not sure why. I feel like you owe me 1 hour and 5 minutes of my life back.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Kathie M. le

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Le client n'a pas laissé de commentaire.

doug S. le

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Le client n'a pas laissé de commentaire.

raymond B. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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Was not plowed all out had to park in a snow bank and turned my ankle is what it is. Well lite by the store and did check out by the phone site and drop box that was convenient. Truck did run good but It was not big enough when I called asked for a twenty footer they told me that all I needed was a fifteen they did not listen to my needs I tried to explain that I had a work shop and tack from my horse barn and lawn care and etc. Thank you for time.

kelly F. le

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Le client n'a pas laissé de commentaire.

kiasia` m. le

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There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

Patrick G. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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Le client n'a pas laissé de commentaire.

MATTHEW M. le

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It would be nice if just once equipment was assigned to my order, allowing me to use the app to pick it up. Instead, every time (at least 4 orders) I make the reservation online, I still have to sit through the staff entering my order all over again.

Ellen R. le

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The staff were very nice. Overall a great experience and very easy!

Holly D. le

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Le client n'a pas laissé de commentaire.

Molain G. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Wayne G. le

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B4 and after trip do a walk around to show any issues with equipment and to note mileage so there are no questions re: charges

Robert D. le

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Le client n'a pas laissé de commentaire.

William S. le

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Although pickup location was good, it was not my choice pickup location. Would have preferred pickup more local to me as I first reserved for in Pattersonville, NY.

Thomas P. le

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The tires were bald and had no grip. The van was clean and well-maintained, but the tires need replacing. Staff was great both at pick up and drop off. Great location.

Teresa V. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

DURVENA S. le

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Picking up was difficult; I tried mobile checking in and instructions were impossible and once I got the vehicle the mileage was wrong; I had to make corrections. This location not efficient as it used to be and I have rented vehicles quite a few times from this location. The vehicle was returned and I have not even received a receipt to know how I am being charged.

James C. le

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Le client n'a pas laissé de commentaire.

ed H. le

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Le client n'a pas laissé de commentaire.

DENNIS K. le

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There was no problems at this location. Dropped off trailer first then came back with truck.

Rebecca B. le

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Hire more friendly people . guy that works there is very rude and unpleasant

DENNIS K. le

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The guys were more than happy to help with my needs. Very friendly and helpful with the solutions to my situation

Reginald M. le

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More staff. Had to wait longer than anticipated

Brian O. le

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Would recommend the associates completing the rentals be a bit more engaged with the customer.

Salim R. le

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I am a regular customer @ U-Haul all over the eastern seaboard as well as other areas of America and by far this one is the best location...... I feel at home here the management is awesome everything always looks clean and well-maintained I can go on and on but Requan you’re doing a great job along with the rest of the staff keep it up guys!!!

Libby K. le

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I already emailed about Mr Hines and how pleased we were. The drop of at the Hamden NY location was just as smooth. I avoided certain locations based on negative reviews and I think we made out with great options. The only problem we had was the dispatch office was swamped and the computer was slow. It worked out fine though

George R. le

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Store personnel was very helpful and courteous. Thank you

Molain G. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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The employee who checked me in was nice, but was texting someone during my checkin. I could see the messenger app open, it wasn’t like he was using the uhaul app. Otherwise, experience was great.

Crystal p. le

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They were very helpful

ROBERT H. le

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Give the employees a covered place outside to clean returned vehicles it’s cold outside in New York winters !

Artie L. le

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No need to do anything different! Fast friendly service Highly recommend

Michael B. le

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The truck I rented was in fairly good condition ,however the battery died and we had to jump start it. The location of the battery was not ideal. It was very difficult to access. But all in all it was a decent rental

gary H. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Very satisfied. Everything went smoothly from start to turn in.

Sean D. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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The only thing that scared me was the check engine light being on and me not bring able to turn off the dome light

Katelynn M. le

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Le client n'a pas laissé de commentaire.

zaida C. le

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Awful. Staff was unfriendly, borderline rude. Then I was charged for gas even though I returned the truck with the same amount of gas it had when I picked it up. Thank goodness I took photographs of the gas meter at pick up and drop off. Furthermore I received a rude email after I filed a claim to get reimbursed. The person who wrote e-mail scolded me for not checking the mileage at drop off-which I did and that’s why I filed a claim. I dropped the truck off after hours so I couldn’t resolve the gas issue at the time of drop off.

Donnie W. le

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Good service thanks

Charles A. le

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Personnel were very friendly, efficient and knowledgeable. They made the experience very positive and easy. We will highly recommend!

Yara T. le

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KP is awesome

Eugenia B. le

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Le client n'a pas laissé de commentaire.

Sureeta D. le

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Sales they charge my card double I was very s Disappointed

Randolph B. le

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Service from everyone involved was very friendly. Trailer exterior was muddy from previous renter. The trailer interior was clean.

Mark W. le

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Le client n'a pas laissé de commentaire.

Sheik R. le

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Express check in..love it

thomas A. le

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We rented for our organization. We have also rented from Ryder and Penske this year for other events. I only mention this because your sign in procedure is far superior than either of theirs and also your check-out. Great job in making it user friendly!!

Molain G. le

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Le client n'a pas laissé de commentaire.

Salim R. le

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Like always the BEST location for real neighborhood service!!! Great staff (I know most by name) Big thanks too the manager Raequan!!! Keep up the great work guys....... Rafiqie

Nydia J. le

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Always a pleasant experience

Benjamin M. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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Le client n'a pas laissé de commentaire.

VINCENT P. le

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I rented a 6x12 trailer with a ramp. I reserved the trailer on a Thursday for the coming Saturday and the weekend. when I went to pick up the trailer the uhaul didn't have the 6x12 with the ramp, they only had a 6x12 without the ramp because the person that rented the trailer with the ramp before me didn't bring it back in time. I'm not complaining but having the ramp would have saved me a bunch of time. So maybe uhaul needs to call there customers and make sure equipment is going to be returned on time.

Michael R. le

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Make it so when I got too uhaul i didn't have to wait 25 minutes for my 6 o'clock rental which I did on app and said it was all ready. When I fact I had to go stand in line for keys and check out.

Robert D. le

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improved customer parking

Yiannis L. le

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Headlights on my truck were poorly aligned, making driving in the dark dangerous.

Connie W. le

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Le client n'a pas laissé de commentaire.

John M. le

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I am still waiting to receive my return receipt form them.

Dean P. le

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Le client n'a pas laissé de commentaire.

Joseph I. le

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Very Good service. Easy drop off

kayla M. le

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Le client n'a pas laissé de commentaire.

TRACY W. le

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B is an outstanding service manager. He was pleasant to work with, accommodating and professional. He should be commended on his great attitude and dedication to his position with UHaul.

cheryl G. le

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Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

shakiya s. le

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Great service

Crystal p. le

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Very professional and respectful

Julian M. le

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Good

Jared C. le

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The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

MICHAEL L. le

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The guys at this location were friendly and happy to assist.

Tracy M. le

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I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

katheline l. le

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Ty

JOHN S. le

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Personel very helpfull whenever needed

Tihesha S. le

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The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Shannon M. le

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They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

kevin c. le

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All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

IVAN C. le

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I’m happy

peter s. le

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Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.

NANCY G. le

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Prices too high & too many increases. You buy lock but can’t cut off???

ruth j. le

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U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

laura g. le

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I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Camille D. le

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Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

EMILY R. le

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If I ever need a storage again, I know where to go to.

Parisha M. le

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Great Work ‼️