Évaluations des clients U-Haul Moving & Storage of Schenectady

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Schenectady

Cote générale :

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maureen g. | Premières impressions |
Évaluation :

Very helpful staff

Brendan L.
Évaluation :

I reserved a 20 foot truck from 9 am to 3 pm. Because I returned at 5pm, they charged me for an additional rental period. I thought the pickup and return times were ESTIMATES. Last I checked you owned the equipment for a 24 hour period...had I known about this shady business practice I would have put 9 am - 9 pm or something way beyond my needs but still within a 24 hour window.

Michael G.
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I've been dealing with U Haul for a long time because I'm always satisfied with the service and value.

theodore Z.
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Customer service really bad

Vincent S.
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Le client n'a pas laissé de commentaire.

Benjamin A.
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Very clean truck was quick simple and easy reserve a truck and pick it up to use for the day staff was friendly and helpful when picking up my reservation the app made it simple to return after business hours

Daniel M.
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Le client n'a pas laissé de commentaire.

Amy S.
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Le client n'a pas laissé de commentaire.

Denine O.
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You are already top notch! I have no improve the advice because there is none needed!

Deborah G.
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They are unorganized and tried to scam me out of $40. I called corporate twice to straighten it out. If you go there take lots of pictures but I wouldn't advise using this location.

Lauren H.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Peter S.
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Great experience with the gentlemen at the place of business. Upon return of the equipment the representative was great.

Susan G.
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Could not complete the on line pick up so had to get assistance and they were very helpful and friendly. Not thrilled that they used personal phone to scan my license. Seems inappropriate for a place that rents equipment.

George Y.
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The agents at this location were very pleasant and wonderful as well as very helpful

Kateri G.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

MARKJAMES C.
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Drop off process was quick and friendly.

Matthew T.
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The trailer I rented on Friday was covered in snow and ice. Also it was wobbly on my way back from vermont. It was very scary driving with my family in the back seat of my pickup truck. Unhappy customer.

Barbara S.
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Better people skills

James K.
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While it is winter, the rear and side windows should have been cleaned. Other than that it was a very smooth transaction.

James C.
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The young man who waited on me was exemplary in his attitude and knowledge overall an excellent experience

Steven S.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Gage C.
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Le client n'a pas laissé de commentaire.

Vincent S.
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Le client n'a pas laissé de commentaire.

Abbey B.
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The gentlemen who work here are always friendly, efficient, and make it so I always choose this U-Haul location for my rentals.

Jeffrey D.
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I was threatened by the person in rental with being arrested on two different occasions. My card was being charged weekly yet he called and left a very aggressive VM. He's lucky I didn't drive the location and deal with him myself!

Amanda S.
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No problems. Easy check-in.

Paul C.
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TRIED TO GOUGE ME WITH TOLL CHARGES $11.00 ADMINISTRATION FEE ------ BULL S____T OBVIOUS " CORPORATE GREED "

justin S.
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Le client n'a pas laissé de commentaire.

scott Z.
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Le client n'a pas laissé de commentaire.

Karen L.
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The trailer size I reserved was not available. The one 2 sides smaller was and it made my move much more difficult. Additionally, the first trailer's connector to the lights didn't work and they had to give me a different one. Finally, my car's connector was damaged in the trip and I had to drive without taillights. And even though Uhaul installed my hitch originally and your staff connected my hitch to your trailer, I was notified it will cost my $77 to fix my cars connector. Additionally, I believe my reservation was a guarenteed one- and I should have been given $50 for not having the size I reserved.

Laurie B.
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Le client n'a pas laissé de commentaire.

Michele C.
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Le client n'a pas laissé de commentaire.

Franklin T.
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One of the employees behind the counter who was checking in customers was not wearing a mask. The fellow who helped me did wear a mask.

onderdonk-milne O.
Évaluation :

I was with staff who was second day on-the-job and a person showing him how to get things done, so it took a while and to be expected so that's fine. The third was placing business (obvious) calls, but there were customers in line who probably would have appreciated his attention first.

Timothy M.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Le client n'a pas laissé de commentaire.

James D.
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Excellent staff

marino S.
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Le client n'a pas laissé de commentaire.

PAUL S.
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Le client n'a pas laissé de commentaire.

MIKE H.
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Very easy drop off nice people

Ronald M.
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Le client n'a pas laissé de commentaire.

Christine S. | Expérience générale |
Évaluation :

Moving in was a nightmare. The staff informed my older children that they we “high as f***” when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Amy B.
Évaluation :

The guys working there were nice and helpful. I'll definitely rent from there again.

Jeffrey L.
Évaluation :

All good, your rep was helpful there

Jared C.
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Always a pleasure doing business at this location.

Kathleen M.
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The online check out and check in process is long and clunky, and didn't always work with phone settings. The process was so annoying that next time I would just go inside instead. The process should also warn that you may need to bring alternate documents for verification - I did not bring my passport or lease agreement to the uhaul location and it was a holiday so I could not provide my employer contact information, which left me scrambling to find personal contacts to use as references. These needed items should have been explained in advance, as like a “know before you go”.

John J.
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I feel what was going to be a quick, inexpensive rental, turned out to be the opposite. Between adding insurance and mileage to my bill, it was much more than the $19.95 rental advertisement

Andre S.
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Le client n'a pas laissé de commentaire.

Thomas Z.
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The on-line process saved a lot of time in getting the truck rental.

eric V.
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Le client n'a pas laissé de commentaire.

LaChelle R. | Expérience générale |
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Always a pleasure working with the staff, when I needed assistance.

Ronaldo C.
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Had to kk for attendant no one came to he counter when we arrived walked out to find someone at the garage area waited about 5 minutes in store

Monty F.
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Keep it the way it is run now!!! the staff at Hamburg Street NEW YORK are FANTASTIC, FAST, KNOWLEDGABLE and FRIENDLY!!!!!!!!!!!!!!!!!!!!!!! I will use that location for all my needs and trucks.

Anna V.
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The gentlemen at the counter was helpful and made the process easy. The gentleman who received the returned vehicle met us outside immediately and quickly processed our travel distance. All Went as expected.

Michael P.
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Le client n'a pas laissé de commentaire.

MICHAELJONATHAN F.
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My rental was not checked in until three days after I dropped it off, resulting in $180 of fraudulent additional charges. Calling customer service got me placed on hold for nearly an hour without resolution. Not trustworthy.

Kevin M.
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Le client n'a pas laissé de commentaire.

Anil S.
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Le client n'a pas laissé de commentaire.

Rodney H.
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Le client n'a pas laissé de commentaire.

barbara F.
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Le client n'a pas laissé de commentaire.

Warren S.
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I hired moving help. The first crew was a no show. The second amazimg

Brian M.
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All was good and I was pleased I chose U-Haul yet again. I will be back again someday, I am confident. Thank you.

Lisa C.
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Not charge someone after giving them 2 free Extensions taking away the rest of her kids Christmas money

Ashley H.
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Le client n'a pas laissé de commentaire.

Colleen S.
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I didn't use the furniture pads and asked them to be credited back and they said yes but did not do that.

Sheldin M.
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Le client n'a pas laissé de commentaire.

Matthew T.
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I would say nothing. Just keep keep keeping on lol. Requan the manager is excellent in public relations and everything else you can think of.

DENNISGRANT K.
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Le client n'a pas laissé de commentaire.

Nathaniel F.
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There was a French fry on the ground of the vehicle when I went to get in and the seat didn't look clean. I didn't really mind but just something to work on for the future. Vehicle ran great.

Christa C.
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Le client n'a pas laissé de commentaire.

Vincent P.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

Nancy M.
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Le client n'a pas laissé de commentaire.

Catherine H.
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Le client n'a pas laissé de commentaire.

Andy L.
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Very professional service

Eva K.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

Thomas O.
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Le client n'a pas laissé de commentaire.

Augustinus D.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

DOUGLAS W.
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Great service

Frederick S.
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Le client n'a pas laissé de commentaire.

Aaron T.
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Le client n'a pas laissé de commentaire.

Lainie B.
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Le client n'a pas laissé de commentaire.

Fawn C.
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Excellent service

Doreen C.
Évaluation :

I was supposed to get the truck from a location in my town which pushed mileage higher than it should have been

SHAILENDRA H.
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Le client n'a pas laissé de commentaire.

Eric B.
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Le client n'a pas laissé de commentaire.

Terence C.
Évaluation :

It was good

JEREMYJAMES S.
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Struggled with after hours return process in app/on line - I had bad cell coverage. They still receive d my trailer etc... Just fine . Good job and thanks.

art n. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Scott W.
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Le client n'a pas laissé de commentaire.

Joann Y.
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Le client n'a pas laissé de commentaire.

Kayleigh R.
Évaluation :

The staff was very friendly and helpful and the facility was clean and easy to navigate.

Steven T.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Le client n'a pas laissé de commentaire.

MICHAEL JR G.
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I was told that i would receive my $100 back on a extra hold you guys do for the key when the vehicle is returned with the key, and I have yet to receive my money...

peter G.
Évaluation :

the kid would barely speak tp me. took him fiftee3n minutes just to get to me with no other customers there. i had to asked if a needed to sign anything at the end and he grunted no. i know its hard to find good workers bur you can do better than that. PS tell him to tie his Sneakers before he gets hurt.

Alison B.
Évaluation :

The appliance dolly I rented was old and did not work well. Also, when you reserve a truck they should put the dolly in it. I had to walk it out to the truck and load it myself (and it was heavy).

Damita J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

trey e. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jovanah P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Felisha Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew B. | Expérience générale |
Évaluation :

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Susan B. | Expérience générale |
Évaluation :

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

linda r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SAM V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Judith G. | Expérience générale |
Évaluation :

The entire team is helpful and friendly. Nice crew working there!

Lucy h S. | Online Move In |
Évaluation :

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.

William S. | Expérience générale |
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Customer service is always good at this location. The person that hooked up our trailer was very friendly.

Marlana F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SAM V. | Premières impressions |
Évaluation :

You folks are a rip off every time I use you and it takes the longest time to go through the system.

Stephen G. | Premières impressions |
Évaluation :

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

KHARIN M. | Expérience générale |
Évaluation :

I am very grateful to the staff.

kiasia` m. | Expérience générale |
Évaluation :

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

Crystal p. | Expérience générale |
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They were very helpful

cheryl G. | Expérience générale |
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Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

shakiya s. | Expérience générale |
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Great service

Crystal p. | Premières impressions |
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Very professional and respectful

Julian M. | Expérience générale |
Évaluation :

Good

Jared C. | Expérience générale |
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The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

MICHAEL L. | Expérience générale |
Évaluation :

The guys at this location were friendly and happy to assist.

Tracy M. | Expérience générale |
Évaluation :

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

katheline l. | Réservation |
Évaluation :

Ty

JOHN S. | Expérience générale |
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Personel very helpfull whenever needed

Tihesha S. | Réservation |
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The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Shannon M. | Expérience générale |
Évaluation :

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

kevin c. | Réservation |
Évaluation :

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

IVAN C. | Expérience générale |
Évaluation :

I’m happy

peter s. | Expérience générale |
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Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.

NANCY G. | Expérience générale |
Évaluation :

Prices too high & too many increases. You buy lock but can’t cut off???

ruth j. | Expérience générale |
Évaluation :

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

laura g. | Expérience générale |
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I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Camille D. | Expérience générale |
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Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

EMILY R. | Expérience générale |
Évaluation :

If I ever need a storage again, I know where to go to.

Parisha M. | Expérience générale |
Évaluation :

Great Work ‼️

Non reviews have been submitted for this location.

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