Customer Reviews for U-Haul Moving & Storage of Schenectady

Évaluation :

5

Very quick and easy. Liked the mattress plastic covers available

Évaluation :

5

This is the second time I have done business with the Hamburg Street Uhaul. Both times I have been helped by Corey Price. He is very knowledgeable and helpful. Also he is a very polite young man who management should be thankful to have working for Uhaul.

Évaluation :

5

Was very good the only thing id that had to wait a very long time. Why? because he was only one working the store and I felt bad for him. He said he was used to it so guess it happens often

Évaluation :

4

Truck was dirty inside. Smelled of smoke, had some fast food garbage inside. Tank was at 1/4, would have expected it to be more to start with.

Évaluation :

5

Great experience with this location

Évaluation :

5

Excellent staff, so pleasant and helpful!! Such nice gentlemen and I noticed other customers that kept thanking them for being so pleasant.

Évaluation :

5

The staff was very helpful and pleasant!

Évaluation :

5

Hire more workers and get more trailers 6x12 utility with the ramp.

Évaluation :

4

Trailers needs tires

Évaluation :

3

The equipment was clean - But there was a spare tire on one of the wheels - when I went to leave the low tire pressure light was on. I returned to the staff to ask why the light was on- Their response was ‘that one is a spare you are fine' I wasn't going far- however I'm under the impression that a spare tire isn't meant to get places long term- so why is a truck being rented with the spare as it's primary tire? The change oil Light was also on. I realize those can be on for a bit before it becomes a major issue… But I shouldn't be given a truck that has tire problems when I pull out of the lot.

Évaluation :

5

Corey at the Schenectady location on Hamburg was fantastic! I rented trailers two weekends in a row and was fortunate enough to work with him both times. He was great and I really appreciate the service he provided. Merci!

Évaluation :

5

Outstanding

Évaluation :

5

Customer service was very pleasant and nice. Good job!!!

Évaluation :

1

You made me drive to Amsterdam to get a truck . Said reserved for 8am . Nobody there till 9:15 . I lost a $600 job this morning because of this . What's U-Haul going to do for me now ?

Évaluation :

5

The person checking me in at front counter was amazing and very kind! Merci.

Évaluation :

5

Friendly staff, easy transaction and had what I needed. Thank you, Dave

Évaluation :

5

Everything was great, people very friendly,, the truck was really nice

Évaluation :

5

Keep doing what you're doing Y'ALL ROCK

Évaluation :

3

I had an issue which I need corporate customer service and after 45 minutes being on the phone still never got nobody need to have live people that people can call in a time of need

Évaluation :

4

I had trouble finding the truck it would be helpful if when checking in with the app it told me there to find the number of the truck I was renting.

Évaluation :

1

Had an issue with the wheel bearing before loading anything in the trailer, also had to re-wire the passenger side lights. I was given a trailer with non functioning lights.

Évaluation :

5

Truck mirrors shifted out of position while driving, breaks on truck were meager at best. Truck was super noisy, the most uncomfortable ride I ever was in, and an obnoxious gas guzzler...well, it was a Ford, so no surprise there.

Évaluation :

5

Staff is pleasant, on time, efficient. The place is clean and well stocked.

Évaluation :

5

Employees at UHaul, Helderberg Ave. Scenectady, do an excellent job.

Évaluation :

5

Excellent Customer Service!!!!

Évaluation :

4

The on-line check out was very time consuming. I also did not hear if it was ok.

Évaluation :

5

I have used this UHaul site many times over the past years and just recently. EXCELLENT SERVICE. I will use again.

Évaluation :

5

Maybe some air freshener in the cab of the truck, smelled like a smoker had been in there previously.

Évaluation :

5

Corey was amazing! He is super friendly, knowledgeable and friendly. It was great working with him. Moving is a stressful experience, but he made this bit easy. Please let him know how wonderful he it.

Évaluation :

5

In and out in less than 10 minutes. Store manager was very friendly and polite! We don't receive a lot of good customer services these days so when you do you want it to be known!!

Évaluation :

3

This was my first UHaul rental. I didn't expect the truck to be so "used" but maybe that is how all these trucks are. The truck was very useable but since you ask, these are things that can be improved: 1. The truck cab was not clean. 2. The knob to roll the window up and down is missing and I had to use the truck at a facility that needed me to badge in and out, repeatedly; the window is hard to operate without a knob. 3. The key and ignition are hard to use and start the truck; one time it took almost 5 minutes to get the right key position to start the truck. 4. The mirrors are not adjustable and being short I had to move the seat up and should have moved the mirrors. 5. Very hard to adjust the seat to reach the pedals; the adjustment lever might be bent .

Évaluation :

5

Your employees at this location are outstanding; they are always courteous, helpful and truly go above and beyond. Definitely the best U-haul location in the 518 and probably beyond!

Évaluation :

5

Hire more workers

Évaluation :

5

My experience was great. Everything was perfect. Every one there was helpful and friendly. Wouldn't deal with anyone else.

Évaluation :

5

Wonderful helpful staff, very quick and easy.

Évaluation :

5

Great service

Évaluation :

1

Truck I had rented was crashed a few times before I rented and on drive back from my trip was making strange noises and leaning to the right

Évaluation :

5

Excellent customer service

Évaluation :

1

I rented it for two days and 254 miles. I didn't realize she put in 200 miles. The wipers didn't work on low or high only on the lower part of intermittent. So I drove all the way back in the rain and hitting the wipe button so I could see since the wiper smear cross the windshield. When I got there to return it all she said to me is give my the keys you can go. Like I say I told her about the wipers and to go out and check the truck. When I always return a u- haul truck then always went out and check it. She gave me attitude about it but went out. Came in and told me I went 41 over my miles. She got piss and told me in the computer it said I only had 200 miles and I did 241 mile so I was 41 miles over. I tried to show her the rental paper I had that said I had a two day rental and 254 miles. She told me she didn't want to see them and to get out of the building. She walk alway and went outside. So I took the manager card to call them. I called the manager and told him I was at his store and he hung up on me. So I called your headquarters and talk to a nice lady on the phone. She took my information from me. I got a email later that day told me I won't be Charged for anything else. I will never go back to that store again. Extremely bad customer service at that store.

Évaluation :

5

Wanted to tell you that the 2 guys at the counter were very friendly, polite and helpful the morning of 03/26/22. Colleen Graney

Évaluation :

5

Rien

Évaluation :

1

Dirty uhaul, gas light came in as soon as I drove off, my dolly was not in the uhaul, staff was not helpful at all.

Évaluation :

2

This was supposed to be my first storage unit. Online when I booked it never stated it was upper with no stairwell connected. I can't carry large heavy items up those stairs alone. They offered me a bigger one on the bottom but it would've been double the cost. Also the part that really bothered me was the employee walking me to the unit in the 800 had me squeeze through the ladder to get by. What if I was much heavier???!! Isn't that a fire hazard not putting those things away when not in use?! I ended up asking for my lock refund and insurance refund and leaving

Évaluation :

5

All good on my end

Évaluation :

5

Very pleasant experience . However they need to carry a 5 x 9 ft for smaller haulers for easier loads

Évaluation :

5

Excellent service by Ta Ke Ta and Corey. They helped making the move easier. We swept the truck clean.

Évaluation :

5

U Haul rep was helpful, instructive, polite, and efficient. It was easy to rent a van for the day without worries. We have used this site several times over the past few years. Keep up the great service!

Évaluation :

3

Weird set up. Second floor storage that you need to put a Set rolling stairs to it was Not handicapped accessible!! I walk with a cane and can not walk up stairs! you would need someone to help you with this .

Évaluation :

5

The manager that helped me rent the trailer was very helpful and friendly. The gentleman that helped me during my return of equipment was also very friendly and helpful.

Évaluation :

5

The staff was always attentive and accommodating. I stored my stuff here for over a year and it was always temp controlled and dry in my unit, no rodents. Very happy.

Évaluation :

5

My experience was excellent! The facility is well cared for and the manager, ShaTeke Clark, was very helpful in answering any questions I had throughout the time of rental. I said no to the "Access Hours" convenience only because I am a night owl and being able to access in the middle of the night could be useful as I found myself wanting to put more items in around 1am after coming back from a trip to move my son into a dorm at his college in New Hampshire. But for most individuals this may not be an issue.

Évaluation :

3

I'm not happy that I had insurance, And My Mirror broke, and I was not componsated for the damage, or a refund back on a 10day early leave,no report just an assumption that I broke my well wrapped mirror....Yet another mirror glass table top an two 50 inch t.v were all packed safely, being that I believe it was broken from the other units. .....!Why have insurance when it's not really protection, a Money scam, Not happy Alida Drake!!!!!!

Évaluation :

5

Shatek was EXTREMELY helpful, friendly and knowledgeable.

Évaluation :

1

When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.

Évaluation :

1

Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.

Évaluation :

5

They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.

Évaluation :

5

Very helpful staff

Évaluation :

1

Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Évaluation :

5

Always a pleasure working with the staff, when I needed assistance.

Évaluation :

4

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Évaluation :

5

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

Évaluation :

5

The entire team is helpful and friendly. Nice crew working there!

Évaluation :

5

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.

Évaluation :

5

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

Évaluation :

2

You folks are a rip off every time I use you and it takes the longest time to go through the system.

Évaluation :

3

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

Évaluation :

5

I am very grateful to the staff.

Évaluation :

2

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

Évaluation :

5

They were very helpful

Évaluation :

1

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

Évaluation :

5

Great service

Évaluation :

5

Very professional and respectful

Évaluation :

5

Bien

Évaluation :

5

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

Évaluation :

5

The guys at this location were friendly and happy to assist.

Évaluation :

2

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

Évaluation :

4

Ty

Évaluation :

4

Personel very helpfull whenever needed

Évaluation :

1

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Évaluation :

2

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

Évaluation :

5

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

Évaluation :

3

I’m happy

Évaluation :

5

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100 % rating.

Évaluation :

3

Prices too high & too many increases. You buy lock but can't cut off???

Évaluation :

3

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

Évaluation :

5

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Évaluation :

2

Don't waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

Évaluation :

5

If I ever need a storage again, I know where to go to.