Évaluations des clients U-Haul Moving & Storage of Schenectady

Very professional service

Great service

Excellent service

I was supposed to get the truck from a location in my town which pushed mileage higher than it should have been

It was good

Struggled with after hours return process in app/on line - I had bad cell coverage. They still receive d my trailer etc... Just fine . Good job and thanks.

The staff was very friendly and helpful and the facility was clean and easy to navigate.

I was told that i would receive my $100 back on a extra hold you guys do for the key when the vehicle is returned with the key, and I have yet to receive my money...

the kid would barely speak tp me. took him fiftee3n minutes just to get to me with no other customers there. i had to asked if a needed to sign anything at the end and he grunted no. i know its hard to find good workers bur you can do better than that. PS tell him to tie his Sneakers before he gets hurt.

The appliance dolly I rented was old and did not work well. Also, when you reserve a truck they should put the dolly in it. I had to walk it out to the truck and load it myself (and it was heavy).

Truck had an engine light on for Right rear tire not inflated properly. I brought it to attention of attendant and was told "it's just a code that didn't clear" Also was charged $20 extra for some mysterious "misc charge" which I will contest. As truck was clean and not returned late.

Staff was pleasant. Helpful, completed my trip, Then dro the van off and received my final receipt

Making sure that employees are not on their phone the whole time they are checking out a customer and actually look at the customer.

Great experience, very easy to pick up and drop off.

Easy pickup, in and out in 10 minutes. The two gentlemen working the afternoon shift were very respectful when I returned my rental. That doesn't happen to often these days!

Keep your trucks maintained, have all repairs done inside and outside your vehicles. Our uhaul made drive shaft noise, wouldn't shift into 4th gear, dash compartment was broke, body was banged up pretty good! Piece of JUNK! $100 + dollars later...

As for me I don't know what to say because everything was clear and helpful.

Everything went very smooth with my rental pickup & drop off. The instructions were clear for the mobile pickup/drop off and I had no problems. There were no unexpected or hidden fees in the end - I paid exactly what I was told I would. And the gentleman working there in the evening, when dropping the van off, was extremely pleasant and friendly and made sure I was all set and didn't need any help. Van ran great and was very clean; only ~8k miles on it. Overall, it was an even better experience than I had expected. Thank you, U-Haul!

The process was simple and staff were all friendly and happy to help. I realized my wallet was lost after my return. When I went back to check for it one of the team members had found it in the cab and already brought it back inside to keep it safe. Thank you!!!

You guys are doing everything you need to do, uhaul is the best.

very responsive team, quick to service, very helpful

I wasn't sure what to expect but I was amazed at how smooth this rental went! I'm moving more of our house in a few weeks 3hrs away and will definitely use the Uhaul program then. Thanks to all the members we worked with you were great!!!

I paid for a dolly and it was not on the truck.,,I assumed it would be but when I arrived at the home to move, it 2as not there and the auto checkout did not allow Me to remove that charge.

Excellent service- quick turnaround.

As always very satisfied. All the employees at this location are consistanly professional and cutious. A++++

Customer Service Rep was very pleasant and efficient.

My truck wasnt there at the time of reservation and u r trying to charge me more money

Everyone there is always so helpful and quick. I would recommend this establishment above any one else around

It was so good experience at store but not happy with U-Haul app

This was a drop off. Nice guys, easy, what it should be

Not much that can be done to improve this location. Staff were courteous and efficient bath at check-in and pick up. The online system is also very well done.

Can't really say how to improve any aspect of my rental experience. All phases went well and the staff were all professional, couritious and treated me with respect. I'll gladly go back as well as recommend this location. Thank you.

I was GURENTEED a 17ft truck from scotia....4 hrs later I get a call that there were NONE in the area, not even a 20ft. I had already booked and put a deposit down on my movers so I had to downgrade to a 15ft. When I went to pick up the truck at 7 the guy was late opening the door and very short with us. Did not come out to tell us where the truck was or where on the paperwork was the truck number. Because of this I ended up paying my movers double time for two trips.

Answer the phone was on hold a long time

No problems when I had to suddenly move up pickup time for my truck. Quick, friendly service at pickup and return..

The only down side was the 20 minute waiting in line at the counter.

I was not told there would be an overnight service fee if dropped off after hours. Charged $21.60. Called and put on hold 10 mins before I could talk to someone. Then they transferred me to Customer service . Finally I was refunded the money. Not everyone has access to a computer or smart phone. Tell people what they are being charged for ! We've dropped off after hours before and didn't have to do anything.

The car trailer that was rented 3 of the 4 tires below 20 psi. The personnel on duty stated that the air compressor at the facility was broken and could not inflate the low tires. This is a safety concern and this needs to be addressed for consumers safety and the safety of your equipment.

I had to drive the truck back to the original location costing me extra gas and miles. Never heard of suck a thing the whole point is to move why did I need to bring the u haul back?!

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

The entire team is helpful and friendly. Nice crew working there!

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

You folks are a rip off every time I use you and it takes the longest time to go through the system.

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

I am very grateful to the staff.

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

They were very helpful

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

Great service

Very professional and respectful

Good

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

The guys at this location were friendly and happy to assist.

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

Ty

Personel very helpfull whenever needed

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

I’m happy

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.

Prices too high & too many increases. You buy lock but can’t cut off???

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

If I ever need a storage again, I know where to go to.

Great Work ‼️