Customer Reviews for U-Haul Moving & Storage of Schenectady

Évaluation :

5

Shateke was excellent. Very professional and polite.

Évaluation :

5

Nothing. All went super smoothly.

Évaluation :

2

I was disappointed to be offered a storage space to accommodate the 26' Uhaul truck in a 12' space after I reserved a 20'. I was luckily able to locate a different place to store my items, however this proved to add unnecessary costly miles to my rental and wasted my, and my movers, time. Better communication in the future for your customers. :-(

Évaluation :

5

Better communication regarding reservations for improved quality customer service.

Évaluation :

5

Very efficient and professional operation. Keep up the good work.

Évaluation :

1

I dropped off the trailer on time and told I was all set and would be emailed a receipt. The receipt was posted 26 hours later and I was charged for 2 extra days of rental. Have not been able to get anyone on the phone and they do not respond to my email.

Évaluation :

5

The young man behind the counter who assisted me was excellent and extremely helpful.

Évaluation :

5

Awesome customer service. Very helpful guys. This was my second time renting from this location.

Évaluation :

5

The 2 dudes that helped me out That check in and return were outstanding absolutely excellent customer service absolutely impeccable courtesy. I've never met two Incredible upbeat happy guys like this facility has. Thank you both

Évaluation :

5

The manager Shateke Clark helped sort out a problem with return. The associate Daryl had received the keys upon return but not recorded it. The other associate who helped connect me with manager was also very helpful.

Évaluation :

4

The associate that checked me in was very friendly and pleasant. Good personality for someone in customer service. I hope he is there next time I rent! I didn't get his name, so I hope you can tell who took my payment etc.

Évaluation :

5

Very clean service, professional, helpful and thorough! Highly recommend

Évaluation :

5

Nothing coustmer service was great

Évaluation :

3

Customer service person was top notch.

Évaluation :

3

When asked questions manager was very dismissive. Needs to work on people skills.

Évaluation :

5

This location was perfect, went above and beyond to accommodate the "should've been thrown out in the trash two months ago" online reservation system. They also worked around a second U-Haul location being unwilling to assist with the online reservation issues.

Évaluation :

3

The truck we got was in a terrible condition. It really needs either a lot of repairs or should not be rented at all. My extremely old (older than me) toyota corolla runs smoother and safer than the truck we got. Please fix your trucks before renting them.

Évaluation :

5

I was impressed with the service here.

Évaluation :

3

The vehicle i had was a hooptie. Felt like the engine was going to explode

Évaluation :

4

Will if I had to say I say that if a customer rents a truck for two days! And bring it back a day before with less miles and nice cleans mopped ect gas that we as customers should definitely get back more then a lousy 13,16 cents I mean that just sounds dum like we're taking advantage off. Other then that it was fine

Évaluation :

5

Great service

Évaluation :

4

I will note that the starting mileage was 1 mile over what the contract stated. For instance it started at 1803 but was actually 1804. . I still made it within the 10 miles I estimated

Évaluation :

5

Everything was good. The worker was by himself and did an exceptional job helping multiple customers at the same time. Great experience.

Évaluation :

3

Actually clean the vans and trucks

Évaluation :

5

Everything was good, thanks!

Évaluation :

3

Vehicle was not clean and one tire had a gouge in its sidewall and it's air pressure was very low. They had no way to fill it at the facility, so I had to take care of that on my way. It needed additional air the next day so it had a slow leak. Fortunately I had a portable compressor to have with me in the event it needed air during my trip. Any tire with a gouge in its sidewall presents a blow out risk and should be changed. The windshield was so covered with dead bugs it made visibility an issue. I also had to clean that myself. I will say that the staff that I dealt with were very friendly and professional and I had the impression they didn't have control over the fact that their air compressor did not work. The reasons I would still recommend the location is due to its convenient location, the friendly workers, and the availability of different vehicles.

Évaluation :

1

I rented a cargo van on 7/17/2022. I picked the van at 11:20 am and dropped it off at 3:48 pm. When I took the van out, it had 23 614,3 miles, and at the time I returned it, it had 23 640 miles. So I drove the van 25,7 miles. Three days after dropping the van off I got an email saying I owed $185. for driving the van 475,7 miles. The employee at the Rotterdam, NY location had the mileage at 23 164,3 miles instead of the correct 23 614,3 miles. So their clerical error is costing me almost $200 bucks. The kicker is that it's not physically or mathematically possible to drive 475 miles in just over 4 hours. Because I didn't have photo evidence of the mileage when I took the van out, they said there's nothing that they can do. I recommend staying FAR away from this location. There is something fishy going on there.

Évaluation :

5

Cheaper

Évaluation :

1

Make sure a vehicle that was reserved is there at pickup. ..and that it is clean and doesn't smell like the inside of a bong

Évaluation :

3

The workers were very nice and the truck was there when needed, check out and in was fast and efficient, BUT it was absolutely filthy , smelled horribly like cigars and had 2 broken mirrors. They said the trucks are in high demand people are renting them just for doing their jobs around town so I think if you had more trucks at this location they would have more time to clean and fix them!

Évaluation :

5

Nothing negative to say! All good! Thank you 😊

Évaluation :

5

Nothing your guys there are super kind and very helpful

Évaluation :

2

Waited for 45 minutes after my pickup time before I could leave, among a ton of other issues with U-HAUL that weren't this place's fault. Not recommended.

Évaluation :

4

a) check equipment before renting: we had to return a truck because one of the tires had failed b) the good news: -- affable, helpful staff -- easy exchange: we were able to get another, newer truck the same day

Évaluation :

5

Corey and the team there were incredibly helpful and friendly!

Évaluation :

1

I was charged an overnight storage fee for no reason. If I didnt check my receipt I would have never known. I rent u hauls almost monthly and this the first time. I will never use the location again.

Évaluation :

3

Service was nice but truck rented was dirty.

Évaluation :

5

We were very happy with the service. Personnel are great. Thanks

Évaluation :

5

The employees are good

Évaluation :

5

I reach on location but my trailer was not there 100 % guy did disrespect

Évaluation :

5

Corey the best

Évaluation :

5

Friendly sales person. Very polite and knowledgeable. Had no problem picking up or returning. Overall a great business!

Évaluation :

5

Great Customer Service! Applaud 🙏🏾 .:.

Évaluation :

5

No improvement needed. I use this location every time I need to move something and they are always friendly and helpful.

Évaluation :

5

Quick and easy.

Évaluation :

3

Frequently check maintenance needed (oil change needed, etc)

Évaluation :

5

Le service a été excellent. GM very friendly and incredibly efficient (particularly handling multiple customers at once). Hope Uhaul is paying him well!! Also, return was very quick and associate very helpful. Thanks for a good truck, and a very good customer experience.

Évaluation :

1

Make sure people get the trucks they deserve. My pickup location was changed last minute and truck was downgraded to a smaller vehicle. I had to drive 12 miles back and forth to get the truck from a different city and had to pay for extra miles.

Évaluation :

5

Staff is great and really helpful. As a larger location they have a good inventory. I'll recommend to my friends and associates. Merci.

Évaluation :

1

I am VERY upset. I reserved a truck n trailer. went to pick up and they didn't have them and said they overbooked. I had ti get a box truck and trailer costing more in gas and milage. OUTRAGIOUS!!! I will be calling to complain

Évaluation :

5

Excellent customer service - very nice staff. I was in and out in no time at all. I recommend this location to anyone

Évaluation :

3

everyone was friendly but what was weird was while driving the truck the sensor for the left tire pressure was going off, was a bit annoying and did make me nervous that the tire would give out but it didnt. def would rate this store above average if that wasnt something to worry about and also the storage space that was available i feel is outrageously over priced considering the fact that i would need a ladder to access it which is very inconvenient because the ladder that was available had a broken step at the bottom of it and with heavy items that is deff a safety hazard, and it was small compared to where i actually chose to get a storage space from.

Évaluation :

5

Excellent service.

Évaluation :

2

This was supposed to be my first storage unit. Online when I booked it never stated it was upper with no stairwell connected. I can't carry large heavy items up those stairs alone. They offered me a bigger one on the bottom but it would've been double the cost. Also the part that really bothered me was the employee walking me to the unit in the 800 had me squeeze through the ladder to get by. What if I was much heavier???!! Isn't that a fire hazard not putting those things away when not in use?! I ended up asking for my lock refund and insurance refund and leaving

Évaluation :

3

Weird set up. Second floor storage that you need to put a Set rolling stairs to it was Not handicapped accessible!! I walk with a cane and can not walk up stairs! you would need someone to help you with this .

Évaluation :

5

The staff was always attentive and accommodating. I stored my stuff here for over a year and it was always temp controlled and dry in my unit, no rodents. Very happy.

Évaluation :

5

My experience was excellent! The facility is well cared for and the manager, ShaTeke Clark, was very helpful in answering any questions I had throughout the time of rental. I said no to the "Access Hours" convenience only because I am a night owl and being able to access in the middle of the night could be useful as I found myself wanting to put more items in around 1am after coming back from a trip to move my son into a dorm at his college in New Hampshire. But for most individuals this may not be an issue.

Évaluation :

3

I'm not happy that I had insurance, And My Mirror broke, and I was not componsated for the damage, or a refund back on a 10day early leave,no report just an assumption that I broke my well wrapped mirror....Yet another mirror glass table top an two 50 inch t.v were all packed safely, being that I believe it was broken from the other units. .....!Why have insurance when it's not really protection, a Money scam, Not happy Alida Drake!!!!!!

Évaluation :

5

Shatek was EXTREMELY helpful, friendly and knowledgeable.

Évaluation :

1

When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.

Évaluation :

1

Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.

Évaluation :

5

They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.

Évaluation :

5

Very helpful staff

Évaluation :

1

Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Évaluation :

5

Always a pleasure working with the staff, when I needed assistance.

Évaluation :

4

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Évaluation :

5

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

Évaluation :

5

The entire team is helpful and friendly. Nice crew working there!

Évaluation :

5

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.

Évaluation :

5

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

Évaluation :

2

You folks are a rip off every time I use you and it takes the longest time to go through the system.

Évaluation :

3

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

Évaluation :

5

I am very grateful to the staff.

Évaluation :

2

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

Évaluation :

5

They were very helpful

Évaluation :

1

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

Évaluation :

5

Great service

Évaluation :

5

Very professional and respectful

Évaluation :

5

Bien

Évaluation :

5

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

Évaluation :

5

The guys at this location were friendly and happy to assist.

Évaluation :

2

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

Évaluation :

4

Ty

Évaluation :

4

Personel very helpfull whenever needed

Évaluation :

1

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Évaluation :

2

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

Évaluation :

5

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

Évaluation :

3

I’m happy

Évaluation :

5

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100 % rating.

Évaluation :

3

Prices too high & too many increases. You buy lock but can't cut off???

Évaluation :

3

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

Évaluation :

5

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Évaluation :

2

Don't waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

Évaluation :

5

If I ever need a storage again, I know where to go to.