Friendly sales person. Very polite and knowledgeable. Had no problem picking up or returning. Overall a great business!Bruce M.
Customer Reviews for U-Haul Moving & Storage of Schenectady
Pour nous contacter
Schenectady, NY 12303
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Customer Service! Applaud 🙏🏾 .:.fritz B.
Le client n'a pas laissé de commentaire.RONALDM H.
No improvement needed. I use this location every time I need to move something and they are always friendly and helpful.Brian A.
Quick and easy.David S.
Frequently check maintenance needed (oil change needed, etc)Anita R.
Le service a été excellent. GM very friendly and incredibly efficient (particularly handling multiple customers at once). Hope Uhaul is paying him well!! Also, return was very quick and associate very helpful. Thanks for a good truck, and a very good customer experience.Patrick J.
Make sure people get the trucks they deserve. My pickup location was changed last minute and truck was downgraded to a smaller vehicle. I had to drive 12 miles back and forth to get the truck from a different city and had to pay for extra miles.MuhammadFarhan A.
Le client n'a pas laissé de commentaire.KUNOR B.
Staff is great and really helpful. As a larger location they have a good inventory. I'll recommend to my friends and associates. Merci.Shaun M.
I am VERY upset. I reserved a truck n trailer. went to pick up and they didn't have them and said they overbooked. I had ti get a box truck and trailer costing more in gas and milage. OUTRAGIOUS!!! I will be calling to complainLindsay P.
Le client n'a pas laissé de commentaire.James L.
Excellent customer service - very nice staff. I was in and out in no time at all. I recommend this location to anyoneKimberly C.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.William K.
everyone was friendly but what was weird was while driving the truck the sensor for the left tire pressure was going off, was a bit annoying and did make me nervous that the tire would give out but it didnt. def would rate this store above average if that wasnt something to worry about and also the storage space that was available i feel is outrageously over priced considering the fact that i would need a ladder to access it which is very inconvenient because the ladder that was available had a broken step at the bottom of it and with heavy items that is deff a safety hazard, and it was small compared to where i actually chose to get a storage space from.Adrianna D.
Le client n'a pas laissé de commentaire.Kevin L.
You could give a little bit of an explanation on exactly where you want the truck return to in terms of the portion of the parking lot. I know there was signage but it was hard to see or at least not particularly noticeable. Other than that things went pretty well. MerciAlan M.
Le client n'a pas laissé de commentaire.Darrel L.
Staff was very nice. Truck was clean but check engine light came on.Judith S.
Le client n'a pas laissé de commentaire.REBECCA P.
Le client n'a pas laissé de commentaire.james D.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.LUIS F.
Location seemed under staffed particularly for the busiest times.Michael W.
Le client n'a pas laissé de commentaire.Lora B.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.David T.
First truck smelled like cigarettes & was dirty , then the key would not turn in the ignition. I went & told an employee & he came out & said oh you just have to wiggle it & press on the brake. I told him I was concerned about not being able to start it when I got it to where I was going. He just shrugged his shoulders. I was unable to start it for a good 20 minutes after I loaded it. Then I had to leave it running while unloading so I didn't end up stranded, wasting gas. Quite aggravating that I spend a good amount of money on a UHaul to end up with a defective truck & employees that don't care. Last time I'll be using UHaul & wasting my money with this company.Michaela F.
Le client n'a pas laissé de commentaire.Jarard H.
The staff was super friendly and helpful.Gary N.
Le client n'a pas laissé de commentaire.harold P.
Excellent service.Susan t. | Premières impressions
Le client n'a pas laissé de commentaire.Brigitte C.
Very good uhaul business. Used this location multiple times. Would return and recommendMark M.
Le client n'a pas laissé de commentaire.Myasia L.
Can't improve excellentMichael W.
Le client n'a pas laissé de commentaire.Dorothy G.
The two gentlemen were polite and helpful.Very pleasant experiance and will be back again soon as I will need a trailer. thank you Pat Smithpatricia S.
Le client n'a pas laissé de commentaire.Kidron T.
Le client n'a pas laissé de commentaire.Sharava W.
Le client n'a pas laissé de commentaire.Laurie L.
Hamburg St Rotterdam does an excellent job. I am a multiple time user and will use again.Brian C.
Le client n'a pas laissé de commentaire.Mukhtar B.
Nothing. The employees there are the best!Joseph P.
Please do something for this crew of employees, or in the very least send along my comments. They are polite, hard working and dedicated. The day I was there they were extremely busy with customers. They worked very quickly in spite of everything going on. At one point, a customer used abusive language to them because there was a van door open and he couldn't get past it and was late for church. He was completely unreasonable and they were apologetic and ran out to the parking lot to fix whatever the problem was. They apologized continuously for the wait even though the wait was really not that long compared to other u-haul places I've been that were much less busy. They have great attitudes and are hard working. Best u-haul place ever, and we've been to a lot (we've been here three times in the past three weeks, and many other places in the months prior to that because of a move). As a company, you are lucky to have this crew!Jennifer N.
Le client n'a pas laissé de commentaire.SETH H.
Great experience. Price was exactly as quoted and pickup was easy. No stress. Trailer towed well and was in excellent condition. No complaints, made a stressful move in the rain easy. Merci!Cody R.
Le client n'a pas laissé de commentaire.Douglas P.
Le client n'a pas laissé de commentaire.Janelle F.
Darrell checked us in. We expressed all of our problems with him, and he insured us the manager who is Mr. Clark would call us to discuss the matter and provide compensation. As you might figure, that never happened.paul C.
Get newer trailers and keep up with maintenance.Matthew T.
Nothing pickup up and drop off went smoothly, every one was nice and professionalSonia G.
No complaints. BUT the staff were so kind and explained everything perfectly . I hope your able to retain these young men. Charming with a sense of humor at the same time professional.Katherine M.
Employees were friendly and did their job wellPhil L.
Le client n'a pas laissé de commentaire.Dennis P.
I am a repeat customer. This Uhaul facility is well run and a pleasure to deal with.Brian C.
Le client n'a pas laissé de commentaire.Richard K.
Best customer service ever @U-haul, I would give 6 stars if that was an option!Richard K.
Le client n'a pas laissé de commentaire.Joe P.
Uhaul's Sha Teke Clark is a most professional, competent and courteous individual. Once it was my turn at pick-up he quickly got me on my way. Unfortunately I had to wait a while for Mr. Clark and his Uhaul partner to handle other customers and their problems before he was able to get to me. The drop off of the vehicle at the end of the day was quick and smooth.James R.
Le client n'a pas laissé de commentaire.Kayley K.
Maybe larger storagesâ€¦richard D.
Not much to say here - we did the after hours return using the app and all seemed to go well.Conrad Y.
Le client n'a pas laissé de commentaire.Jason B.
Truck was a little bit dirty in back.Brian C.
The young man who helped me had a great positive attitude and was very kind and helpful. I have rented a lot of u hauls the past several months and this person was by far the best.Jennifer N.
Le client n'a pas laissé de commentaire.Sue R.
Le client n'a pas laissé de commentaire.NANCY T.
Very quick and easy. Liked the mattress plastic covers availableSteve S.
Le client n'a pas laissé de commentaire.Michael L.
This is the second time I have done business with the Hamburg Street Uhaul. Both times I have been helped by Corey Price. He is very knowledgeable and helpful. Also he is a very polite young man who management should be thankful to have working for Uhaul.Charles M.
Was very good the only thing id that had to wait a very long time. Why? because he was only one working the store and I felt bad for him. He said he was used to it so guess it happens oftenchristopher J.
Le client n'a pas laissé de commentaire.Barbara M.
Truck was dirty inside. Smelled of smoke, had some fast food garbage inside. Tank was at 1/4, would have expected it to be more to start with.Kurt V.
Great experience with this locationAllison A.
Le client n'a pas laissé de commentaire.Carmencita S.
Le client n'a pas laissé de commentaire.Sergey S.
Excellent staff, so pleasant and helpful!! Such nice gentlemen and I noticed other customers that kept thanking them for being so pleasant.Amy L.
Le client n'a pas laissé de commentaire.Mame s B.
Le client n'a pas laissé de commentaire.Stephen P.
The staff was very helpful and pleasant!Bonnie G.
Hire more workers and get more trailers 6x12 utility with the ramp.Matthew T.
Trailers needs tiresZACHARYJAMES H.
The equipment was clean - But there was a spare tire on one of the wheels - when I went to leave the low tire pressure light was on. I returned to the staff to ask why the light was on- Their response was â€˜that one is a spare you are fine' I wasn't going far- however I'm under the impression that a spare tire isn't meant to get places long term- so why is a truck being rented with the spare as it's primary tire? The change oil Light was also on. I realize those can be on for a bit before it becomes a major issueâ€¦ But I shouldn't be given a truck that has tire problems when I pull out of the lot.Julie Y.
Corey at the Schenectady location on Hamburg was fantastic! I rented trailers two weekends in a row and was fortunate enough to work with him both times. He was great and I really appreciate the service he provided. Merci!Roger S.
OutstandingROBERTLEE JR A.
Le client n'a pas laissé de commentaire.NATHANANDREW T.
Customer service was very pleasant and nice. Good job!!!Lisa M.
Le client n'a pas laissé de commentaire.Eric H.
You made me drive to Amsterdam to get a truck . Said reserved for 8am . Nobody there till 9:15 . I lost a $600 job this morning because of this . What's U-Haul going to do for me now ?JOHN N.
The person checking me in at front counter was amazing and very kind! Merci.John R.
Le client n'a pas laissé de commentaire.Arthur R.
Friendly staff, easy transaction and had what I needed. Thank you, DaveDavid D.
Le client n'a pas laissé de commentaire.VINCENT S.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Christopher R.
Everything was great, people very friendly,, the truck was really niceHank M.
Le client n'a pas laissé de commentaire.Kim L.
Le client n'a pas laissé de commentaire.Quaasha M. | Premières impressions
This was supposed to be my first storage unit. Online when I booked it never stated it was upper with no stairwell connected. I can't carry large heavy items up those stairs alone. They offered me a bigger one on the bottom but it would've been double the cost. Also the part that really bothered me was the employee walking me to the unit in the 800 had me squeeze through the ladder to get by. What if I was much heavier???!! Isn't that a fire hazard not putting those things away when not in use?! I ended up asking for my lock refund and insurance refund and leavingTina P. | Premières impressions
Weird set up. Second floor storage that you need to put a Set rolling stairs to it was Not handicapped accessible!! I walk with a cane and can not walk up stairs! you would need someone to help you with this .Amanda F. | Premières impressions
Le client n'a pas laissé de commentaire.Robert A. | Expérience générale
The staff was always attentive and accommodating. I stored my stuff here for over a year and it was always temp controlled and dry in my unit, no rodents. Very happy.Kristen M. | Expérience générale
My experience was excellent! The facility is well cared for and the manager, ShaTeke Clark, was very helpful in answering any questions I had throughout the time of rental. I said no to the "Access Hours" convenience only because I am a night owl and being able to access in the middle of the night could be useful as I found myself wanting to put more items in around 1am after coming back from a trip to move my son into a dorm at his college in New Hampshire. But for most individuals this may not be an issue.tina h. | Expérience générale
Le client n'a pas laissé de commentaire.NaTahja E. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmine W. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley R. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle L. | Expérience générale
Le client n'a pas laissé de commentaire.rosa r. | Premières impressions
Le client n'a pas laissé de commentaire.maryeen r. | Expérience générale
I'm not happy that I had insurance, And My Mirror broke, and I was not componsated for the damage, or a refund back on a 10day early leave,no report just an assumption that I broke my well wrapped mirror....Yet another mirror glass table top an two 50 inch t.v were all packed safely, being that I believe it was broken from the other units. .....!Why have insurance when it's not really protection, a Money scam, Not happy Alida Drake!!!!!!Alida D. | Expérience générale
Le client n'a pas laissé de commentaire.Gerard L. | Expérience générale
Shatek was EXTREMELY helpful, friendly and knowledgeable.Carlos C. | Premières impressions
Le client n'a pas laissé de commentaire.Elaina M. | Expérience générale
Le client n'a pas laissé de commentaire.shamika w. | Premières impressions
When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.Margaret O. | Premières impressions
Le client n'a pas laissé de commentaire.Erin O. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha L. | Premières impressions
Le personnel était amical et serviable.Elaina M. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW W. | Premières impressions
The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.Michael F. | Expérience générale
Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.Darrell G. | Expérience générale
They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.Joy E. | Expérience générale
Le client n'a pas laissé de commentaire.Hakim G. | Expérience générale
Le client n'a pas laissé de commentaire.Emily G. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas F. | Expérience générale
Le client n'a pas laissé de commentaire.Tamara P. | Expérience générale
Very helpful staffmaureen g. | Premières impressions
Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.Christine S. | Expérience générale
Always a pleasure working with the staff, when I needed assistance.LaChelle R. | Expérience générale
Le client n'a pas laissé de commentaire.art n. | Expérience générale
Le client n'a pas laissé de commentaire.Damita J. | Premières impressions
Le client n'a pas laissé de commentaire.trey e. | Expérience générale
Le client n'a pas laissé de commentaire.Jovanah P. | Expérience générale
Le client n'a pas laissé de commentaire.Felisha Z. | Expérience générale
Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.Andrew B. | Expérience générale
Your team was gracious and helpful with every concern, visit and request I made. Thank you again.Susan B. | Expérience générale
Le client n'a pas laissé de commentaire.linda r. | Premières impressions
Le client n'a pas laissé de commentaire.SAM V. | Expérience générale
The entire team is helpful and friendly. Nice crew working there!Judith G. | Expérience générale
The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.Lucy h S. | Online Move In
Customer service is always good at this location. The person that hooked up our trailer was very friendly.William S. | Expérience générale
Le client n'a pas laissé de commentaire.Marlana F. | Expérience générale
You folks are a rip off every time I use you and it takes the longest time to go through the system.SAM V. | Premières impressions
The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.Stephen G. | Premières impressions
I am very grateful to the staff.KHARIN M. | Expérience générale
There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.kiasia` m. | Expérience générale
They were very helpfulCrystal p. | Expérience générale
Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called mecheryl G. | Expérience générale
Great serviceshakiya s. | Expérience générale
Very professional and respectfulCrystal p. | Premières impressions
BienJulian M. | Expérience générale
The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.Jared C. | Expérience générale
The guys at this location were friendly and happy to assist.MICHAEL L. | Expérience générale
I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.Tracy M. | Expérience générale
Tykatheline l. | Réservation
Personel very helpfull whenever neededJOHN S. | Expérience générale
The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.Tihesha S. | Réservation
They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't reShannon M. | Expérience générale
All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevinkevin c. | Réservation
I’m happyIVAN C. | Expérience générale
Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100 % rating.peter s. | Expérience générale
Prices too high & too many increases. You buy lock but can't cut off???NANCY G. | Expérience générale
U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.ruth j. | Expérience générale
I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.laura g. | Expérience générale
Don't waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.Camille D. | Expérience générale
If I ever need a storage again, I know where to go to.EMILY R. | Expérience générale
Great Work ‼️Parisha M. | Expérience générale
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