Customer Reviews for U-Haul Moving & Storage of Schenectady

4935 évaluations

2516 Hamburg St   Schenectady, NY 12303
(Rt 146)

(518) 355-3560

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 355-3560

2516 Hamburg St
Schenectady, NY 12303
(Rt 146)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SORENANDREW H. 
Évaluation :
5

We were met at drop off station by a young man who stopped what he was doing (he was servicing two large units) and met us almost before I got out of the truck. Super courteous. Smiled the whole time. Very knowledgable. We were gone in less than 5 minutes. Very impressive. Find the identity of this employee and give him a huge thumbs up from us!!

CHARLESJ II H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MESHACHNAHEEM I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
1

For one they manager could possibly be at location once and a while the last five times I went hes not and his employees say he's home with his feet up ridiculous no one had on masks I was very uncomfortable they weren't welcoming or even looking happy customer service wasn't any for miles honestly I will dread the next time I have to use them and they hound you call u three times a day if ur late it was a 100 percent awful......

Krystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA S. 
Évaluation :
5

Used the 24/7 app to pick up and drop off my truck. Went very seamlessly.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUSAM A. 
Évaluation :
4

S.O.

Sylvia G. 
Évaluation :
4

It's been over a year since I used this facility. What impressed me the most is the gentleman taking my reservation. I had a shoulder surgery last year and he remembered that and asked how I was doing. This is what customer service is all about. This young man is a prime candidate for management and he sets the standard for customer service. Although my wife and I have purchased a cargo trailer we will always recommend this location because of him. When I do need to rent a trailer or moving vehicle. This location will be too of my list. His is a credit to your company.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Not 1 thing. 100 % great

Edward S. 
Évaluation :
1

We were supposed to drop off at Caruso auto but they refused to take a one way rental. We got overcharged for gas. We have contacted our credit card company. We left it with over 1/2 tank which is how we got it. I am disputing the charge with the bank because no one answers the damn phone. Terrible experience!!!!!!

ALFREDO V. 
Évaluation :
5

The two guys who helped me (I wish I got their names but they were working on 3/28) were really helpful and friendly. I would absolutely recommend this location!

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasia G. 
Évaluation :
5

reasonable price for rental

Devora F. 
Évaluation :
5

Great equipment and very helpful picking up and dropping off. Will definitely use them again.

Catherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest L. 
Évaluation :
1

Contract#90985653 Is NOT my contract, but my email address and home address have now been printed on the customers paperwork.

Michele P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMINEM P. 
Évaluation :
5

Good price and service

Wilhelm K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

It would be better if the gas tank was full instead of on a 1/4 tank. It makes it easier for the consumer to not have to guess how much gas to put in without overspending.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Hire more workers. 1 man can't act like he's 2 it more people. Customer service is always #1 priority.

Matthew T. 
Évaluation :
5

As I suggested on my earlier review - the only thing that caused me confusion was where to park my car. There were only a few marked spots near the building.

JANETL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Excellent service à la clientèle

Keyanah S. 
Évaluation :
2

I was charge for equipment i never received, was giving the wrong truck and there was no one there to help me. The customer service team on the phone was equally not helpful or understanding I will go with a different company in the future

Starquaya M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Very helpful staff

maureen g.  |  Premières impressions 
Évaluation :
1

I reserved a 20 foot truck from 9 am to 3 pm. Because I returned at 5pm, they charged me for an additional rental period. I thought the pickup and return times were ESTIMATES. Last I checked you owned the equipment for a 24 hour period...had I known about this shady business practice I would have put 9 am - 9 pm or something way beyond my needs but still within a 24 hour window.

Brendan L. 
Évaluation :
5

I've been dealing with U Haul for a long time because I'm always satisfied with the service and value.

Michael G. 
Évaluation :
1

Customer service really bad

theodore Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Very clean truck was quick simple and easy reserve a truck and pick it up to use for the day staff was friendly and helpful when picking up my reservation the app made it simple to return after business hours

Benjamin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

You are already top notch! I have no improve the advice because there is none needed!

Denine O. 
Évaluation :
1

They are unorganized and tried to scam me out of 40 $. I called corporate twice to straighten it out. If you go there take lots of pictures but I wouldn't advise using this location.

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Great experience with the gentlemen at the place of business. Upon return of the equipment the representative was great.

Peter S. 
Évaluation :
4

Could not complete the on line pick up so had to get assistance and they were very helpful and friendly. Not thrilled that they used personal phone to scan my license. Seems inappropriate for a place that rents equipment.

Susan G. 
Évaluation :
5

The agents at this location were very pleasant and wonderful as well as very helpful

George Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kateri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Drop off process was quick and friendly.

MARKJAMES C. 
Évaluation :
3

The trailer I rented on Friday was covered in snow and ice. Also it was wobbly on my way back from vermont. It was very scary driving with my family in the back seat of my pickup truck. Unhappy customer.

Matthew T. 
Évaluation :
3

Better people skills

Barbara S. 
Évaluation :
4

While it is winter, the rear and side windows should have been cleaned. Other than that it was a very smooth transaction.

James K. 
Évaluation :
5

The young man who waited on me was exemplary in his attitude and knowledge overall an excellent experience

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gage C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

The gentlemen who work here are always friendly, efficient, and make it so I always choose this U-Haul location for my rentals.

Abbey B. 
Évaluation :
1

I was threatened by the person in rental with being arrested on two different occasions. My card was being charged weekly yet he called and left a very aggressive VM. He's lucky I didn't drive the location and deal with him myself!

Jeffrey D. 
Évaluation :
5

No problems. Easy check-in.

Amanda S. 
Évaluation :
3

TRIED TO GOUGE ME WITH TOLL CHARGES 11,00 $ ADMINISTRATION FEE ------ BULL S____T OBVIOUS " CORPORATE GREED "

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott Z. 
Évaluation :
1

The trailer size I reserved was not available. The one 2 sides smaller was and it made my move much more difficult. Additionally, the first trailer's connector to the lights didn't work and they had to give me a different one. Finally, my car's connector was damaged in the trip and I had to drive without taillights. And even though Uhaul installed my hitch originally and your staff connected my hitch to your trailer, I was notified it will cost my 77 $to fix my cars connector. Additionally, I believe my reservation was a guarenteed one- and I should have been given 50 $for not having the size I reserved.

Karen L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C. 
Évaluation :
4

One of the employees behind the counter who was checking in customers was not wearing a mask. The fellow who helped me did wear a mask.

Franklin T. 
Évaluation :
4

I was with staff who was second day on-the-job and a person showing him how to get things done, so it took a while and to be expected so that's fine. The third was placing business (obvious) calls, but there were customers in line who probably would have appreciated his attention first.

onderdonk-milne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Excellent staff

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marino S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Very easy drop off nice people

MIKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
1

Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Christine S.  |  Expérience générale 
Évaluation :
5

The guys working there were nice and helpful. I'll definitely rent from there again.

Amy B. 
Évaluation :
5

All good, your rep was helpful there

Jeffrey L. 
Évaluation :
5

Always a pleasure doing business at this location.

Jared C. 
Évaluation :
4

The online check out and check in process is long and clunky, and didn't always work with phone settings. The process was so annoying that next time I would just go inside instead. The process should also warn that you may need to bring alternate documents for verification - I did not bring my passport or lease agreement to the uhaul location and it was a holiday so I could not provide my employer contact information, which left me scrambling to find personal contacts to use as references. These needed items should have been explained in advance, as like a “know before you go”.

Kathleen M. 
Évaluation :
4

I feel what was going to be a quick, inexpensive rental, turned out to be the opposite. Between adding insurance and mileage to my bill, it was much more than the 19,95 $ rental advertisement

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S. 
Évaluation :
5

The on-line process saved a lot of time in getting the truck rental.

Thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric V. 
Évaluation :
5

Always a pleasure working with the staff, when I needed assistance.

LaChelle R.  |  Expérience générale 
Évaluation :
3

Had to kk for attendant no one came to he counter when we arrived walked out to find someone at the garage area waited about 5 minutes in store

Ronaldo C. 
Évaluation :
5

Keep it the way it is run now!!! the staff at Hamburg Street NEW YORK are FANTASTIC, FAST, KNOWLEDGABLE and FRIENDLY!!!!!!!!!!!!!!!!!!!!!!! I will use that location for all my needs and trucks.

Monty F. 
Évaluation :
5

The gentlemen at the counter was helpful and made the process easy. The gentleman who received the returned vehicle met us outside immediately and quickly processed our travel distance. All Went as expected.

Anna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

art n.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damita J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trey e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovanah P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felisha Z.  |  Expérience générale 
Évaluation :
4

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Andrew B.  |  Expérience générale 
Évaluation :
5

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

Susan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAM V.  |  Expérience générale 
Évaluation :
5

The entire team is helpful and friendly. Nice crew working there!

Judith G.  |  Expérience générale 
Évaluation :
5

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.

Lucy h S.  |  Online Move In 
Évaluation :
5

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

William S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlana F.  |  Expérience générale 
Évaluation :
2

You folks are a rip off every time I use you and it takes the longest time to go through the system.

SAM V.  |  Premières impressions 
Évaluation :
3

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

Stephen G.  |  Premières impressions 
Évaluation :
5

I am very grateful to the staff.

KHARIN M.  |  Expérience générale 
Évaluation :
2

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

kiasia` m.  |  Expérience générale 
Évaluation :
5

They were very helpful

Crystal p.  |  Expérience générale 
Évaluation :
1

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

cheryl G.  |  Expérience générale 
Évaluation :
5

Great service

shakiya s.  |  Expérience générale 
Évaluation :
5

Very professional and respectful

Crystal p.  |  Premières impressions 
Évaluation :
5

Bien

Julian M.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

Jared C.  |  Expérience générale 
Évaluation :
5

The guys at this location were friendly and happy to assist.

MICHAEL L.  |  Expérience générale 
Évaluation :
2

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

Tracy M.  |  Expérience générale 
Évaluation :
4

Ty

katheline l.  |  Réservation 
Évaluation :
4

Personel very helpfull whenever needed

JOHN S.  |  Expérience générale 
Évaluation :
1

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Tihesha S.  |  Réservation 
Évaluation :
2

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

Shannon M.  |  Expérience générale 
Évaluation :
5

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

kevin c.  |  Réservation 
Évaluation :
3

I’m happy

IVAN C.  |  Expérience générale 
Évaluation :
5

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100 % rating.

peter s.  |  Expérience générale 
Évaluation :
3

Prices too high & too many increases. You buy lock but can't cut off???

NANCY G.  |  Expérience générale 
Évaluation :
3

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

ruth j.  |  Expérience générale 
Évaluation :
5

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

laura g.  |  Expérience générale 
Évaluation :
2

Don't waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

Camille D.  |  Expérience générale 
Évaluation :
5

If I ever need a storage again, I know where to go to.

EMILY R.  |  Expérience générale 
Évaluation :
4

Great Work ‼️

Parisha M.  |  Expérience générale 
Non reviews have been submitted for this location.

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