I had an issue with pick up, but it wasn't their fault at all. They did everything they could and got me a truck not too long after my original reservation. I did notice after I left that one of the tires was extremely low. Luckily I had a pump and was able to fill it up without someone having to come to my house.Allan K.
Customer Reviews for U-Haul Moving & Storage of Schenectady
Pour nous contacter
Schenectady, NY 12303
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT S.
They lied about the gas I returned, UHaul charged an extra 75,00 $ for gas. The truck was return with the same amount of gas from the day i picked up. I have the receipt for the gas station where i put the gas. I called Uhaul customer service they were suppose to call within 48 hours. I have not heard from no one. Very bad service!!!!Suman R.
keep up the great work!DANIELTIMOTHY H.
Not sure as the gentleman whom helped me was professional and proficient. Great experience!LOUIS L.
Le client n'a pas laissé de commentaire.glen M.
Le client n'a pas laissé de commentaire.THOMASPATRICK R.
Clean the inside of the windshieldEDWARDE A.
Le client n'a pas laissé de commentaire.Joseph I.
Le client n'a pas laissé de commentaire.Ann P.
This is the best uhaul location ever. Easy access, very clean and excellent customer service.Clara W.
Le client n'a pas laissé de commentaire.Nathan T.
Le client n'a pas laissé de commentaire.DENISDOMINIC S.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.George S.
Although we filled gas to what it was when we picked up truck they charged us for gasWARRENL JR L.
This is the location I've rented most uhaul equipment from. Always top notch. Can't go wrong hereWarren S.
While the truck performed as intended and clean, the cab is definitely showing its age. I only performed a very small move the took about 3 hours, however, if the move involved a long-distance this truck would have been unacceptable. The staff at this location was friendly and efficient which is always a plus.Joseph I.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Kylie C.
Great customer service!maureen Z.
We were supposed to turn it into Skip's Auto service in Scotia, NY. The we arrived, the place was closed and a sign said they were on vacation. Fortunately, I had stayed at a hotel where the Hamburg Street store was and we went there. We went about 10 miles out of our way to go to both places. Your company should do a better job confirming the drop off locations.Randall S.
Le client n'a pas laissé de commentaire.GARYRICHARD JR B.
Le client n'a pas laissé de commentaire.Lori T.
I love you.Edward D.
Le client n'a pas laissé de commentaire.Frederick B.
Le client n'a pas laissé de commentaire.milo M.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.sandra H.
Le client n'a pas laissé de commentaire.DREWTRISTAN M.
Had to wait a long time to get my rental, than was charged a 20 $fee for over night services, when I returned the rental before 6pm, did get it til 10am when I had a reservation for 9am.Seth H.
Good experienceSALVATORE G V.
I was charged for a dolly that I never got, was told that I was going to be taking care of it, and still got charged for it.ely V.
Le client n'a pas laissé de commentaire.Megan K.
Fast and friendly. Lots of help.Barbara P.
Le client n'a pas laissé de commentaire.BRIANJ J.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.MICHAELR G.
Have coffee.John D.
Le client n'a pas laissé de commentaire.shamika w. | Premières impressions
Small electrical issue was handled well and the staff gave me extra rental time for the delay. Precheck of the truck WITH a tow dolly would have avoided the inconvenience.Alan W.
Le client n'a pas laissé de commentaire.Denise K.
The app was inoperative last night very frustratingAlan R.
Le client n'a pas laissé de commentaire.Ross P.
I rented a 10' truck as I needed a ramp. After I rented the truck, I discovered that the truck did not come with a ramp. It was not disclosed anywhere that this size truck did not come with a ramp. If I had known, I could of rented a different truck and it would of cost me less on the mileage.John J.
Le client n'a pas laissé de commentaire.MICHAEL A.
The employees were great , very friendly and knowledgeable of their job . I was in and out of there in no time for a 15 foot rental truck. Great service!Gretchen M.
Le client n'a pas laissé de commentaire.HEATHERMAEJEAN K.
Going through the app is tedious and time consuming.Matthew P.
There's nothing to be improveKesha T.
Excellent serviceCharles F.
Le client n'a pas laissé de commentaire.Brian H.
Requan and every other member of the team were fantastic to deal with. Requan was able to facilitate and earlier pick up of a truck than my initial order which allowed me to make my move seemless. He went out of his way to make it happen and I truly appreciate that. I highly recommend this team on Hamburg street and will go back every time. Thank you all very much and keep up the great work!!John W.
The two gentlemen running the office on Saturday, 8/28/21 were exceptionally polite, cheerful and professional!SANDILEC M.
Too expensive. 0,99 $/mile added a huge cost.Lucas C.
Le client n'a pas laissé de commentaire.Nicholas H.
Le client n'a pas laissé de commentaire.AMANDAD R.
Le client n'a pas laissé de commentaire.Vito F.
Info not provided before pick up which cost me 50 $moredavid M.
The man working at the counter was very friendly and helpful.Great Customer Service!!! Thank You ðŸ˜ƒThomas D.
Le client n'a pas laissé de commentaire.KENNETH M.
Was not my choice to go here. It wasn't very close, but my pick-up location was switched to there and I'm not sure it was taken into account where I lived and the ease for me to get there.David B.
When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.Margaret O. | Premières impressions
The two employees I worked with (Monday morning 8/23 and Tuesday evening 8/24) were great! Took good care of customers, let those of us waiting know that we were important and how long a wait would be. Customer Service was excellent!Daniel M.
Le client n'a pas laissé de commentaire.BETRECEB B.
Le client n'a pas laissé de commentaire.GERALD D S.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.ROBERT B.
Over the course of the last three months, I have rented trucks and trailers from U-Haul at least eight times from various locations. Honestly, I didn't have a good experience at some of the locations. Â That said, I cannot bestow enough praise upon ShaTeke Clark at the Hamburg St, Schenectady location. Â He was *always* helpful and *always* took the time to answer any questions and offer information/advice that proved very useful in the moving process.Â Moving can be a stressful time but interactions with ShaTeke were never anything but pleasant.Â His friendly demeanor and positive attitude make him a shining star in the U-Haul team. Â I sincerely hope that U-Haul upper management recognizes this and spotlights him as the exemplary team member that he is.Â Kudos to ShaTeke!GREGORY K.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Lyn H.
Le client n'a pas laissé de commentaire.DONALDSCOTT R.
The Manager was more than accommodating to our needs. He was very helpful and knowledgeable.MICHAEL A.
Had a great experience overall with very nice staff who were helpful where able. I did online check in which I loved. However, I had a hard time finding the truck because the instructions for where the number was were unclear and vague. Adding a photo of where the number is on the truck would be helpful. It took much longer than expected to wait for â€œapprovalâ€ prior to being able to get the keys & head out. For a simple solution, I would say to mention at booking that self check in may take up to 30 min. Or to mention ahead of time any ways that will expedite the process. Overall happy with the experience and would certainly book again with the knowledge above.Emily K.
Excellent service à la clientèle.Jerome S.
Le client n'a pas laissé de commentaire.Robert T.
This is the best place you can go to!NORMAN M.
Le client n'a pas laissé de commentaire.Emil G.
Everything was great..FLOYDF III S.
Le client n'a pas laissé de commentaire.JONATHANO M.
Nothing everything was greatRobert G.
I was unable to do my self check-in return it was a problem with your systemTHOMASFREDERICK J.
Le client n'a pas laissé de commentaire.ANTHONYJOHN A.
Your employees are amazingðŸ‘ŒðŸ¼â¤ï¸Andrea O.
Le client n'a pas laissé de commentaire.Cathy T.
Customer service was poor. When I picked the truck up, employee mumbled to me. He had his hand up his shirt and I could see the a lot of his underwear. Check engine light was on in truck and employee said it's ok those lights are always on. That's not comforting when driving 400 miles round trip. When dropping off the truck, the employee was not friendly and only thing he said to me was if you are returning, leave the truck where it is with the keys in it. I'm not expecting a big song and dance from employees but some level of professionalism would be nice especially after I paid 460 for the truck. A smile, hi how are you. Something. Not impressed.HEATHERMARIE B.
To make sure that payments get back to customers when you say it WillROBERTO O.
Le client n'a pas laissé de commentaire.Rain D.
Great experience. Everything was clean and staff was helpful and courteous.JESSICAF N.
Le client n'a pas laissé de commentaire.Erin O. | Expérience générale
Le client n'a pas laissé de commentaire.Erin O.
Very pleased with the whole experience. Will recommend and utilize again. Merci!DYLANMEHKI R.
Charged for gas, I already put in. Staff person ignored me when I pulled inAMBERLYNN C.
Great location, outstanding service and staff are friendly and always helpful and efficientmaureen G.
U-Haul at Hamburg St went above and beyond to facilitate my daughter's move out of her college apartment. Long story short we had issues from the beginning to the end of the move but, they were there every step of the way. I was happy that I let them know what was going on daily so they were able to assist. U-Haul Rocks!!!CHERYLANN D.
Le client n'a pas laissé de commentaire.Nancy K.
Le client n'a pas laissé de commentaire.ALFREDDAVID S.
If someone has a reservation for a van or box truck thats what they get not a pickup truck.Peter L.
Le client n'a pas laissé de commentaire.SAMANTHANICOLE N.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Kimberly F.
Le client n'a pas laissé de commentaire.Samantha L. | Premières impressions
Le personnel était amical et serviable.Elaina M. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW W. | Premières impressions
The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.Michael F. | Expérience générale
Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.Darrell G. | Expérience générale
They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.Joy E. | Expérience générale
Le client n'a pas laissé de commentaire.Hakim G. | Expérience générale
Le client n'a pas laissé de commentaire.Emily G. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas F. | Expérience générale
Le client n'a pas laissé de commentaire.Tamara P. | Expérience générale
Very helpful staffmaureen g. | Premières impressions
Moving in was a nightmare. The staff informed my older children that they we "high as f***" when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.Christine S. | Expérience générale
Always a pleasure working with the staff, when I needed assistance.LaChelle R. | Expérience générale
Le client n'a pas laissé de commentaire.art n. | Expérience générale
Le client n'a pas laissé de commentaire.Damita J. | Premières impressions
Le client n'a pas laissé de commentaire.trey e. | Expérience générale
Le client n'a pas laissé de commentaire.Jovanah P. | Expérience générale
Le client n'a pas laissé de commentaire.linda r. | Premières impressions
The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Merci.Lucy h S. | Online Move In
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