Évaluations des clients U-Haul Moving & Storage of Schererville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Schererville

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Donald R. le

Évaluation :

Loaded 26 ft truck with furniture. 4 leaks. Replacement truck also soaking wet

marilyn k. le

Évaluation :

the experience I had overall from Florida to Scherillville In was great. though my biggest complaint is when I would call the Indiana store in scherillville, I was always directed to the 800 answering people. They could not help me except twice out of many calls. I was told they e mailed Phillip in the store. and he never received it. I drove 40 mins to finally speak with him at the scherillville store. He was great. and took care of all my needs. the boxes were delivered at told time & the young man who picked them up was really great & knew what he was doing. except for the phone service I have been recommending you to all. thank you & God Bless!!!

Jeffrey N. le

Évaluation :

They met the bare minimum of getting us a truck so I guess i would recommend based on that. The systems were down while we were in there so we waited over a half hour for a reservation we had already placed online. Seems a bit ridiculous in my opinion. This seems to be a recurring theme with U-haul. I tried to rent another uhaul a week later and your systems were down AGAIN. Are your systems ever even available at this point?

rick g. le

Évaluation :

Was told one price billed another. Do not recommend Management did not follow up with complaint

Sara S. le

Évaluation :

I don't understand why I was charged for 12 miles over when I drove the truck from my house to the gas station by I-65 then to my new home. I drove it from the new house to the drop off location but somehow your saying I went over by 12 miles. I don't understand how that happens.

Anthony A. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerrold B. le

Évaluation :

Le client n'a pas laissé de commentaire.

john a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L. le

Évaluation :

Everything was smooth from start to finish.

Sarah P. le

Évaluation :

Great customer service! However, windshield could have been cleaned.

Teresa F. le

Évaluation :

I reserved a 15 ft truck and appliance dolly online for the same day as pickup. The website said this was the closest location to meet my request. When we arrived they had neither. They stated online is simply a request and they can't guarantee they'd have the items. In fact, the staff stated they haven't had an appliance dolly for years. They did not apologize or offer any other options to help us. We had to struggle with a large fridge on and off the truck with just a small, standard dolly. For being such a large, national company I'd think U-Haul would have a better system in place for these situations.

wayne m. le

Évaluation :

The app is terrible...the early check in was no help. The first trailer had no lights.

Debbie T. le

Évaluation :

This comment is NOT specific to Schererville location but more overall experience. We kept getting conflicting information on when our u-box would ship from IN to CO. Also I did not receive an email when the u-box arrived in Fort Collins which I was told would happen. I had to call more than once to confirm if it was there or not. I did get transferred to Larry who said as best he could tell it had arrived in CO, but it made me anxious that I was not told with certainty it had arrived. So while in the end we did receive our box as scheduled, I would have liked to have had 100% confirmation of its arrival either by phone or email as I thought it was supposed to work. We didn't know for sure it was actually in CO until they called us to set up delivery window for the drop off.

pat t. le

Évaluation :

Le client n'a pas laissé de commentaire.

DALE V. le

Évaluation :

Le client n'a pas laissé de commentaire.

ron a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. le

Évaluation :

I think you people could not do any better then you did

wayne l. le

Évaluation :

at this point i don't have any comments due to that everything was satisfactory. Customer service was awesome and informative and pleasant.

brenda m. le

Évaluation :

My only frustration with U-Haul and it has nothing to do with this location has to do with your customer service. It takes too long for them to answer calls ..... you can be on hold for 15 to 30 minutes that’s ridiculous. It was the same way last year when I rented a U-Haul and then it was the same way this year.

FRANK C. le

Évaluation :

Great experience! Quick in and out, knowledgeable, friendly staff.

Patricia O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles H. le

Évaluation :

Efficient, well-run operation.

Buck W. le

Évaluation :

1st car dolly when I picked up was old and broken.

justin A. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE D. le

Évaluation :

This location was selected for me due to truck availability. When I arrived I had to wait an hour until the store opened due to the store not putting my paid for furniture pads in the truck. This completely negated the purpose of my selecting mobile check in.

chris k. le

Évaluation :

I came in last minute for a truck rental. I specifically asked for a 16'+ truck. I was told they had a 17' truck available for the advertised rate but the mileage ($1.00 per mile) made it cost prohibitive. The rental agent suggested I do a one-way rental to another local dealership. He calculated the cost and time needed (2 days) and I agreed to the rental. When I went outside to pick the unit up I was given a 14' truck. It was NOT the originally quoted 17' truck. I asked the rental agent why the truck was smaller. He said the 17' truck was not available in a one-way rental. I was NOT told the truck would be smaller. I already signed the rental agreement. I had work to do & was already very late. I felt like I had fallen for a bait & switch. Still, I took the truck as I had no other choice. The next day my wife received a call from U-Haul telling her they were looking for me & that the truck should have been returned because there was someone waiting for the rental. What? I was told I could have the truck for 2 days! My wife calls me in a panic wondering what was going on. I called U-Haul (both the drop-off location and the pick-up location) . No one could explain the phone call my wife received. My contract clearly stated the additional day would be $40 and I told the rental agent I would be needing the truck for 2 days (especially since I was tricked into a smaller truck). I will never do business with this U-Haul location again.

wayne m. le

Évaluation :

While doing the lighting check on day two of my rental, I noticed the right rear light assembly was only working with half or less of the LED's lite. Someone had placed clear plastic x's over the non- working ones. This trailer should have been taken out-service until the light assembly could be replaced. Just for the record, the trailer worked very well for my application. I would rent it again. But after renting two trailers within days...from now on...I will perform my own safety walk around.

Pat M. le

Évaluation :

I was rescheduled 3 times and not by choice, I had to rearrange my schedule which really was inconvenient I finally got an appointment but I had to call and ask if it was done No one bothered to call me The people were professional while I was there, but they need to fix the scheduling issues

Richard H. le

Évaluation :

Le client n'a pas laissé de commentaire.

sharon m. le

Évaluation :

I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

Edward C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin N. le

Évaluation :

Truck was horrible! Seat leaned to one side. Radio speakers were bad. Weather seal on drivers door was broke and let water in.

wayne m. le

Évaluation :

Clean the inside of the trailer. Once I got the unit home I mopped the floor it was a mess. After using the trailer for vacation, I hand washed the exterior...the trailer looked like new. This trailer was a perfect fit for us...I would rent it again if the need ever came. I would have thought U-haul would care about the way their equipment looks on the road. But I guess when you're the only game in town...it must not matter. Great little trailer however.

david c. le

Évaluation :

Le client n'a pas laissé de commentaire.

R P. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

The Granny Attic leaked when it rained and our boxes got wet. This truck axle is out of whack and does not drive straight whether loaded or empty. Needs to be looked at. Was charged for dolly rental that we did not ask for. We had our own. We would like to be reimbursed for the dolly.

Tyisha R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adrain V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mihaly C. le

Évaluation :

Christina and Megan were terrific! I want to thank them both for their fantastic service. It was a pleasure renting from this location. Thank you.

Anthony A. le

Évaluation :

U-Haul has EXCELLENT CUSTOMER SERVICE! I will continue to use U-Haul in Schererville, Indiana.

Pat C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Umberto G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rich w. le

Évaluation :

After leaving the U-haul in Park Forest Illinois with the worst customer service I've ever experienced at a U-haul arriving at the Schererville U-haul 40 minutes out of my way was well worth it, the Schererville U-haul Store is now my 'go to store' for all my hauling needs,,, I will never step into the Park Forest Illinois U-haul again in my life ,,,

edwana r. le

Évaluation :

Nothing

Melody J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fernado A. le

Évaluation :

Le client n'a pas laissé de commentaire.

debra s. le

Évaluation :

Customer Service at the Schererville, Indiana location was very nice.

Amanda H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anel H. le

Évaluation :

Do not make reservations if the items are not available. Complete disregard for people's time. Will not recommend or rent using UHaul again.

Grace D. le

Évaluation :

The man behind the counter had absolutely no concept of customer service. I was clearly a bother as he moaned and groaned moving around in his chair. When I needed to change my reservation and had confirmed availability through the 1800 number, he proceeded to give me attitude and bitch about how he hates the people at corporate! I was appalled. Never will I use or recommend Uhaul again which is a shame as I have always been a loyal customer but if this is the trash being hired to take care of customers during the stressful time that is moving then clearly my business isn't worth anything.

Thomas O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Duane G. le

Évaluation :

When attempting to reserve a trailer online, the webpage will continue to spin upon confirmation of the res. This occurred twice resulting in two reservations. I was unaware the request was placed until seeing the email reply. Needs work.

Jonathan R. le

Évaluation :

Nothing i like how the process was somewhat automated.

BILL W. le

Évaluation :

Nothing. Couldn't have been easier.

Jimmy W. le

Évaluation :

Great customer care

Larry A. le

Évaluation :

The customer service rep who handled my transaction wasn't very personable and didn't seem to have a lot of knowledge of the procedures to move the transaction forward. When the rep received the help required from another staff member, the transaction was completed fine. Also, the rep did not walk around the truck with me to detail any pre-existing issues with the truck. While we didn't have any incident, it would have been good to know any pre-existing damage on the truck. Further, while it likely was noted in the contract, I wasn't verbally informed of any additional mileage costs if I exceeded mileage allowed in the contract, nor was I told about incurring any additional misc. costs. In regards to the mileage, the allowed mileage may have allowed for the "overall shortest route from point A to point B" but it didn't take into account detours and unexpected added miles traveled. I think there needs to be more flexibility provided with the mileage to allow for unforeseen detours.

Tara P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis G. le

Évaluation :

First of all we got stuck with a 26 ft. truck instead of a 20 ft. which we ordered. The truck had over 140,000 miles on it and was obviously damaged many times. It is not suitable to transport someone across the country. The front bumper partially came off and we had to use duck tape. Driver door window whistled badly. Rear view mirrors were not set right and could not be adjusted without an allen wrench. Brakes were weak and it was underpowered for the mountains. This truck needs to go out to pasture.

Robert W. le

Évaluation :

Was scheduled for 9:00 didn’t get in till about 10:00. Other than that service was excellent

Edward M C. le

Évaluation :

Again the service was outstanding.

steve k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. le

Évaluation :

you show me everything I asked Thank You

randy D. le

Évaluation :

We had a customer service agent who seemed not very confident about Entering info into computer which made our wait time a little longer than we expected

Jolene D. le

Évaluation :

Le client n'a pas laissé de commentaire.

tonette b. le

Évaluation :

Make sure truck that does not smell like smoke and more service desk helpers

Peter d. le

Évaluation :

The check in and check out was very smooth and quick.

Kevin D. le

Évaluation :

I used the online checking and checkout worked great. Got to avoid the staff who are not friendly and seem bored. No customer service. Been here before.

Hakan T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cecelia B. le

Évaluation :

Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

LEO F. le

Évaluation :

Hire more staff to provide customer service

PAUL W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas G. le

Évaluation :

Tow dolly left tail light fell out between Schererville and Champaign. The wiring was old and frayed. It wasted an hour of our time to switch out equipment. Tow dolly was very old. It sounded as if we were dragging metal garbage cans.

dennis m. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICK H. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard m. le

Évaluation :

Trailer was perfect for my needs. The crew there was very helpful and I was in and out in 10 minutes.

karry s. le

Évaluation :

I have no other comments.

Brain R. le

Évaluation :

Staff was courteous and friendly. Everything moves fast. The van was ready when we arrived. A+ experience.

Kevin M. le

Évaluation :

I have had my storage unit close to a year and had no issues.

Michael D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erik R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael F. le

Évaluation :

The worse experience I have ever had at a U-HAUL. There was 3 employees on site while I was at the facility. The employee that help me was Josh and I am extremely sorry but he was on something words were a little Slurred and he acted very confused. He messed up on my reservation multiple times even though I did it on line with my account. Then once he got it together he gave me the wrong piece of equipment which caused me to have to go back in to redo my contract. The manager was rude told me to get over it and that shit happens. I am sorry but it took 45 mins to get a 6’x12’ trailer. I am usually in and out in 15 mins. The other employee was clueless if the operation. She may have been new. Also it’s not good customer service when the employees look like they hate their job.

RICH G. le

Évaluation :

Le client n'a pas laissé de commentaire.

james m. le

Évaluation :

Le client n'a pas laissé de commentaire.

MADELINE F. le

Évaluation :

Le client n'a pas laissé de commentaire.

lewis t. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald H. le

Évaluation :

Pleasant help at pickup and drop off.

Kelly K. le

Évaluation :

They forgot to provide the requested moving blankets, nor did they have the correct dolly that I had reserved online.

joseph g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victoria W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rich w. le

Évaluation :

Great Crew, team work all around,,, their my store now,,

Lydia B. le

Évaluation :

Secure and convenient.

Jodell A. le

Évaluation :

The staff there is always helpful and friendly!

jeffery n. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ralph S. le

Évaluation :

Professional staff yet friendly and courteous. I was very pleased.

Leticia R. le

Évaluation :

Please explain the rates and charges prior to renting. Just because you book online doesn’t mean it’s the same thing you get in store. I was booking a rate of $19.95 for the rental and $0.59/mile. That was nothing close to the rate that I was charged with and found out upon returning the vehicle, of which I requested a call regarding this and never received one. Instead, I received an email stating to email them if I had any questions. Not very good service.

Kevin M. le

Évaluation :

I had a 27 foot truck with no dolly. It would have made the move much easier by loading and unloading. I had to purchase 2 locks at Walmart because there were no more locks at the location near closing time. I had to leave my Family at the storage locker while I ran to the store. I wasn't told about the locks at 9 A.M. otherwise I would have purchased them in advance.

Robert V. le

Évaluation :

Update the online reservation system. I reserved one type of trailer, but then my reservation came up with something completely different. The guy who helped me at the location was great and fixed it. Everyone is always nice and quick, I just think the systems are a little outdated. I’ve had this issue in the past, it’s not a huge deal, but I’d like to see it fixed.

David B. le

Évaluation :

Had an issue with a defective front tire with a flat spot on it but uhaul jumped to get it fixed so I can complete my move....Thanks Uhaul!!

Stephen Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ed m. le

Évaluation :

Reservation was quick and easy. Confirmation reminder send in E-mail. Return was also quick and easy. Aaaaaaand, you can't beat the price.

Robert W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

All of the Staff were very helpful. From reservations to pick-up to questions and drop -off. Was very impressed. Everything went very well. Thank you! I would recommend this location to anyone needing there service!

June K. le

Évaluation :

I consistently have a great experience when I am in need of a trailer to rent.

Jon G. le

Évaluation :

1. The ramp and edges of the cargo area had oil on them, not very safe on the ramp and had to arrange items out of the oil areas instead of maximizing cargo area space. The ramp seems to never get cleaned or inspected after returns, two weeks prior I rented a 15’er and the ramp was covered in grass clippings when i pulled it out, better than oil i suppose. The return online feature is a total fail, never did it say i would need pictures of the fuel gauge or odo so i locked it up and dropped the keys in the lock box only to find out I couldn’t check in the truck without odo and fuel pics. Either 1. Simplify the return check in steps or 2. Give a detailed guide of what to do instead of saying “return check in at uhaul.com anytime”

Joyce S. le

Évaluation :

I rent from this facility all the time, this was the first time my rental inside was filthy.

Ken K. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff r. le

Évaluation :

Le client n'a pas laissé de commentaire.

april m. le

Évaluation :

Please have the appliance dollies available. People move more heavy furniture that you can imagine

Dan K. le

Évaluation :

Online check-in was not a good experience. Took almost 30 minutes to check in. Had to wait for nearly 10 minutes for a live person to complete the check-in. Should have used the counter. Would have been much faster.

Steven N. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARY JO P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam F. le

Évaluation :

Le client n'a pas laissé de commentaire.

David G. le

Évaluation :

Always great service at this location!

Sandra M. le

Évaluation :

The staff was very knowledgeable, efficient and pleasant!

richard n. le

Évaluation :

Cashier was very nice and knolageable

scott v. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian M. le

Évaluation :

Nothing. Very smooth!

Paul K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carla P. le

Évaluation :

Very Professional.

Anastasia J. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert w. le

Évaluation :

Le client n'a pas laissé de commentaire.

jennifer k. le

Évaluation :

Le client n'a pas laissé de commentaire.

don p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Berdena d. le

Évaluation :

Great customer service!

Renee E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL L. le

Évaluation :

Le client n'a pas laissé de commentaire.

milena m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. le

Évaluation :

Everything was kool . Keep it up

jennifer o. le

Évaluation :

I called the Schererville store to make the reservation and was never told I needed to bring in the credit card nor that I needed to be there. I was renting the van through my company and an employee was picking it up. I was compensated by the customer service department for all of my issues however I will not be back.

DANIEL L. le

Évaluation :

Le client n'a pas laissé de commentaire.

JACQUELINE B. le

Évaluation :

Phillip is an excellent General Manager. Customer Service is A+++

Jeffery S. le

Évaluation :

Had major problems with the truck shaking

JOHN C. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard n. le

Évaluation :

Le client n'a pas laissé de commentaire.

Helen F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Russell L. le

Évaluation :

Le client n'a pas laissé de commentaire.

ernie l. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert F. le

Évaluation :

I would say, just keep up the good work. Every thing was was taken care of for us, we even got our truck loaded with U hall moving help.com people.

Ed N. le

Évaluation :

They went above the call of duty to have the truck I rented there for me to pick and drive. I applaud them. Excellent job done. Can not say enough about them. It made it a lot easier for me to drive from there to where I needed to go, and get a feel of the truck.

Trina R. le

Évaluation :

Nothing, they are the best!

michelle h. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Employees were helpful and friendly and assisted me in the process of returning the truck and trailer.

wanda t. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy J. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANTONIO J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa E. le

Évaluation :

Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Virgil R. le

Évaluation :

Le client n'a pas laissé de commentaire.

leanne h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tony M. le

Évaluation :

Le client n'a pas laissé de commentaire.

cathy m. le

Évaluation :

The people working were very helpful.

grayling d. le

Évaluation :

I always go to the schererville Indiana store the service is excellent

Joven Christophe C. le

Évaluation :

Le client n'a pas laissé de commentaire.

John G. le

Évaluation :

Le client n'a pas laissé de commentaire.

william w. le

Évaluation :

Le client n'a pas laissé de commentaire.

david m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gwen A. le

Évaluation :

One back-up light was out and the seat belt sensor was going off even though I had it buckled properly. My online reservation went through but they didn't have a 20 ft. truck waiting for me. They gave me someone else's reservation. It worked out for me.

patricia b. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ruth O. le

Évaluation :

The presence of the rat trap in the unit worried me. The folks on site were super helpful.

LATONYA W. le

Évaluation :

I would recommend this Uhaul facility for truck rental

Lydia B. le

Évaluation :

The employees and services were very helpful. Thanks for making the transition easier.

Don M. le

Évaluation :

Excellent service

Amy V. le

Évaluation :

I found this location to be very professional and extremely helpful would highly recommend this location

ladena i. le

Évaluation :

Phil was great!

edwina a. le

Évaluation :

Great!!!

VERONICA A. le

Évaluation :

Good service.

DENNIS M. le

Évaluation :

Everything went well.

STEPHEN H. le

Évaluation :

good service

steve s. le

Évaluation :

Completely satisfied.

Mary L. le

Évaluation :

Every thing was very good.