Évaluations des clients U-Haul Moving & Storage of Scranton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Scranton

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Thomas A. le

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All employees are friendly, knowledgeable and very helpful.

Tiffany K. le

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No changes needed. Your staff was helpful, polite and fast for both check in and check out. The van was in great shape and clean - great work!! U-Haul made a tough job of moving furniture much easier. Thank you!!

Kimberley B. le

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Le client n'a pas laissé de commentaire.

Cheryl T. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

MICHAEL K. le

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Le client n'a pas laissé de commentaire.

April W. le

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Le client n'a pas laissé de commentaire.

julie l. le

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The interior seats and floor are very clean, however the dashboard and cupholder are full of dust...need little quick cleaning . Others than that the truck in general is excellent . Love the new backing up screen . Did not have that last year

thomas a. le

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All employees are very friendly and helpful. It is a pleasure to deal with them.

Martha F. le

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Le client n'a pas laissé de commentaire.

john r. le

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this is the best u haul location !

Thomas H. le

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Le client n'a pas laissé de commentaire.

Jeffrey R. le

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Initially, my pickup location was to be Reedy's Auto on Birney Ave in Moosic PA. When I arrived the place was closed. All indications were that it should have been open. I called customer service and the pickup was changed. You should not be affiliated with Reedy's Auto. Place looked like a dump and they obviously aren't reliable. I'm grateful I was able to use the 7th and Lackawanna location.

Ali I. le

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Le client n'a pas laissé de commentaire.

Nevada C. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

chris s. le

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Just wanted to say that every time I use the 7th ave Scranton location, I strike with no warning and demand everything yesterday to these people. And they take care of me with my "I need this NOW" alarm going off. They really go out of the way to get me what I need with no notice. They are an example to be followed.

Gerald W. le

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Always good

Jack C. le

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The 6 x 12 trailer was clean. The problem was that the Driver side running lighst were inoperative along with the back, top of the trailer lights. The passenger side running lights were ok. I was headed to Florida and did not have the time to switch trailers when I picked it up. The guy who helped me didn't seem to care. We encountered huge thunderstorms going to Florida and I was worried vehicles behind me could not see me. There basically no running lights behind the trailer. The brake lights did work however.

travis m. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Someone called me and asked/accused me of denting their truck even though I returned it and everything was sign off and checked out. Also, the truck was rented after I brought it back and they still decided to call me. I thought it was unnecessary and bad judgment on whoever made the call. That being said, this was my first and only problem that I have ever had with UHaul

thomas H. le

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update or fix trucks- specifically the one we used It got us to where we needed to go, but felt very unsafe while driving it. steering wheel was very shaky and felt like there was no suspension. other then that was great customer service

dwayne b. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Zinnia M. le

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Agent went above and beyond to assist me. Couldn’t have had a better experience. I know she’s truly a valued agent at this location. Appreciated her above n beyond customer service n overall experience.

andrew c. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Superior customer service provided by employee Nathan Trygar while resolving a glitch in my hitch's electrical connection for trailer rental

Karl P. le

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Le client n'a pas laissé de commentaire.

Markishala C. le

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I was very disappointed there was no dollie in the truck, but service was great. The employees were very helpful and I would still visit this location again for moving needs.

john c. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Excellent customer service. Timely, professional and friendly.

Kathleen M. le

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Honestly, everything was perfect! Although I was surprised that there was only a discount to bundle truck rental + storage if you're going one way...out of the area. Better to have us locals get a great deal and talk you up, yes?

Lauren T. le

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Le client n'a pas laissé de commentaire.

kiera c. le

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The customer service was great and the whole experience ran very smoothly!

Kendell C. le

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Le client n'a pas laissé de commentaire.

randal s. le

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Le client n'a pas laissé de commentaire.

RICHARD B. le

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Le client n'a pas laissé de commentaire.

Tammy M. le

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Le client n'a pas laissé de commentaire.

john r. le

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Le client n'a pas laissé de commentaire.

michelle c. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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This was an excellent rental I have to say this time was so much better The rental milage was explained to me an the owner was polite an very respectful I would an will be renting again

thomas a. le

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Le client n'a pas laissé de commentaire.

jim g. le

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The truck was clean but had an overwhelming stench of cigar smoke, and cheap cigar smoke at that. Fortunately, the weather allowed me to drive with the windows open, but the smell was quite foul. Additionally, when I made my initial reservation through your call center, your representative told me that because I was picking up the vehicle on a Friday, I would save approximately $50.00 in the charge; however, when I arrived to pick up the vehicle your employees told me thy'd never heard of such a thing and wouldn't be able to honor that. The manager told me that he would "pull the call" and then get back to me about it. He hasn't.

ANTHONY C. le

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Le client n'a pas laissé de commentaire.

Dannielle W. le

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Although I appreciate the idea of the “do it yourself” check of the vehicle via the link..... it’s a much more personable experience having an associate actually go out with you. I had to walk back and forth 2x because I was confused about something. That aggravated me a little cause I thought.... if someone hadjust come out with me I coulda left by now. It’s just better customer service than saying.... here’s the link you do it yourself.

Joan W. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Friendly staff and fast service. Have done business there over 3 years and a good experience each time.

Christopher F. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

john b. le

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None... all good!

Charlie f. le

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i told the resevationist what i needed the truck for i asked the agent if it was good for my needs before i left and it did not work so i wasted a day a friends day (he took of work to help me) and it was a complete wast of money and time.

Cheryl M. le

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Make sure that the people understand the rate that they will be paying before they walk out the door

Wayne S. le

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Let the local phone ring longer, before it goes to know nothing national. Not the national opperaters fault, but to waste so much busy time on repeat irrelevant questions is frustrating. (e.g. The locals don't need to ask how many bedrooms in your house when you've told them you are renting a trash hauler trailer.)

Louis V. le

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Le client n'a pas laissé de commentaire.

Timothy G. le

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This rental was one of the worst experiences I ever had with a company. After I received a text message indicating the time and place for picking up a trailer which as correct. A few hours later I received another text with the wrong pick up time. When I finally got to the proper person after a hold that must have been a half hour the reason for the change was blamed on me. My response was dismissed be the customer service rep, she again stated that I messed up the booking. When I went to return the trailer the location would not take the trailer and further stated that they only deal with rental trucks. However, the website lists trailers. I was told that the drop-off location tried on numerous occasions to hav the website corrected without any success. This experience will have me looking for other options next time I need to rent a trailer. Hopefully U-haul can correct their lack of customer service.

Suzanne C. le

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Picture perfect rental and return!

michael m. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

michael b. le

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Good

RICHARD R. le

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The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years

rebecca n. le

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no improvements needed. staff always friendly and helpful. store is always clean.

vera c. le

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Great made everything nice and fun.

corey p. le

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Le client n'a pas laissé de commentaire.

Cyrus O. le

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Repair the leaking portion of the roof.

FRANK G. le

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the guy were great i got help on the hool up and when i brought it back

susie B. le

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They were very helpful.

Donald B. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Having to take pictures of the vehicle in the rain when returning using the your phone is a pain in the ass

thomas a. le

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My first Attempt to make the reservation, I got the national office and the girl did not know what she was doing. Tried to have me travel over 60 miles to get my unit. when I said that was unacceptable she said she would have someone call me back ( that did not happen) I called back and got my local store and was taken care of very well.

Sarah S. le

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The app is impossible to use to actually pick up without going into the store. The same issues to drop off. The entire time I was there to pick up they left the truck running so upon pulling out of the lot. The gage went down over an 1/8 of tank. This was my 2nd rental. The closer location somehow doesn’t have any ramp trucks and then causes me to add mileage to my move. This location is out of my way.

Taryn b. le

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Le client n'a pas laissé de commentaire.

Ryan A. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

michael s. le

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Le client n'a pas laissé de commentaire.

Brittany M. le

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Le client n'a pas laissé de commentaire.

Cyrus O. le

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Prompt and respectful service is provided, and the facilities are user-friendly.

corey p. le

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Le client n'a pas laissé de commentaire.

robert V. le

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Le client n'a pas laissé de commentaire.

mike f. le

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the person that waited on me was excellent - explained the hitch and bike rack options - very helpful!

Ryan F. le

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Le client n'a pas laissé de commentaire.

James M. le

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Offer choice of vehicle make if possible. Ford cargo van is far more comfortable and economical than GMC cargo van.

Catherine P. le

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When we arrived at the Scranton location I told them that I reserved a unit because I was getting a free months for my one-way tow for one month! They said yes we have you down here for that ! Then they told me that they would have to charge me $10 because they had to use their locks not the locks that I brought which I was OK with that then they told me I would need to pay an extra $10 for the free storage that I was getting for a month which I did not understand! At this time I had to be at work so my husband took care of that! When I got home he gave me the paperwork and I saw that they charged him not only for the lock but for a full month rent! I called immediately and they told me I would have to wait for the manager to call me back which he never did yet ! So today I’m going in person to try to take care of this matter because I had everything set up they knew exactly what I was talking about when I called to reserve the unit in Scranton for months free rent ! They say your calls are recorded so you should be able to find my Conversation ! I set this all up with a girl named diamond !

Paul T. le

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Le client n'a pas laissé de commentaire.

angela h. le

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Nothing

Sharae L. le

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Le client n'a pas laissé de commentaire.

Philip w. le

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The gentlemen there were very friendly and professional.

breyan b. le

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The general manager over there James is not people friendly he’s a real asshole thinks his shit don’t stink and uhaul should be embarrassed to employ this guy talks to customers like he owns uhaul

John T. le

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Entirely to expensive

Caroline W. le

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Le client n'a pas laissé de commentaire.

RICHARD Y. le

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Le client n'a pas laissé de commentaire.

Richard J W. le

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All staff was were very quick and attentive to all needs Air was needed in tires and mileage correction was needed. It took some time however customer service was immediate.

DAVID C. le

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Le client n'a pas laissé de commentaire.

WILLIANS J. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Maureen G. le

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Le client n'a pas laissé de commentaire.

Patrick F. le

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The only comment I would add is that I never received any phone call the day before as laid out in the agreement. It states that if one is not made there would be a $50 credit if order is then cancelled or applied to account for failing to do so. There was no credit.

Tom D. le

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Great customer service and equipment all around..

Sam G. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

harry g. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Ramon B. le

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Excellent service The manager where very helpful and professional.

Frederick P. le

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very satisfied with rental

Ed S. le

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Le client n'a pas laissé de commentaire.

RON D. le

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THE GUYS AT THIS LOCATION WERE FANTASTIC. VERY FRIENDLY AND HELPFUL. THATS RARE THESE DAYS. THANKS AGAIN GUYS!!

kirk h. le

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Le client n'a pas laissé de commentaire.

MARTY L. le

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Le client n'a pas laissé de commentaire.

christina s. le

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A good experience the service reps were very helpful

SHELBY K. le

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Le client n'a pas laissé de commentaire.

Scranton C. le

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Le client n'a pas laissé de commentaire.

Donna M. le

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The wait to check in was pretty long, even with three people working.

DAVID K. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

thomas s. le

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The manager was a bit rude on the phone but he did apologize in person when we went there. Then we paid in full but keep getting emails that there is a balance. Does not make sense.

Aisha R. le

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I never have an issue alway greeted with a smile.

Alexis M. le

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Le client n'a pas laissé de commentaire.

Ashley L. le

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Le client n'a pas laissé de commentaire.

tom a. le

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Le client n'a pas laissé de commentaire.

annette b. le

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great customer service

Judith M. le

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Le client n'a pas laissé de commentaire.

James M. le

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Associates at this location are great! I always have a great experience here. Everyone is friendly and has conversations with me.

joe t. le

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Not too much! It went perfect as always!

JOSEPH B. le

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Le client n'a pas laissé de commentaire.

Miguel C. le

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Le client n'a pas laissé de commentaire.

ADAM G. le

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N/A

JIM C. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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I reserved equipment a month in advance and confirmed.... it wasn't available on the day of pickup....not to mention a 45 minute wait to be waited on ....I'll try another rental co. Next time

Andrew L. le

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Rented a pickup truck and couldn’t be happier. The low rent is a good trade off for a truck payment if I owned a truck.

Wade W. le

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Le client n'a pas laissé de commentaire.

james t. le

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Le client n'a pas laissé de commentaire.

Amy L. le

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The waiting time was over a half an hour. I had reserved the van on line thinking that would make the process quicker. We weren't leaving the facility until 10:45 after arriving at 9:55. That was very frustrating.

nicholas C. le

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We received a closed trailor. Was suppose to be a open trailor. Return was 8:30 pm. Consider we didn't pick up till 230 .. Had to have it back by 7pm. Didn't get everything done. Was a waste of money.

Steve K. le

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awesome,quick , efficient process

Richard A. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Every was fine. I had called ahead and no issues at all. Even for it being as busy as it was for an early Saturday. Waiting time wasn’t bad at all

corey p. le

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Staff was excellent yesterday 3/28/19 & today 3/30/19

jerarold s. le

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Perfect customer service and representation.

leah L. le

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Service picking up and dropping off was very good. Friendly service. Directions should be written to tell customer to cross street for the actual Uhaul office. Old office has customer entrance sign which it is not. A little confusing.

Vicky C. le

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Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.

Mark S. le

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I've rented from U-Haul many times. This particular rental truck was in shockingly poor condition. Disgusting.

Frank A. le

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Le client n'a pas laissé de commentaire.

ashley l. le

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Le client n'a pas laissé de commentaire.

chris g. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Very friendly employees. Quick and easy. Trailer was perfect.

Timothy F. le

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All good thank you.

holly j. le

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Le client n'a pas laissé de commentaire.

Casey G. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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Le client n'a pas laissé de commentaire.

George R. le

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Le client n'a pas laissé de commentaire.

Nathaniel P. le

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For starters, this is NOT where I reserved the truck. It was supposed to be at the Ace Hardware in Mountain Top. I arrived on Saturday morning to find that my truck was up in Scranton instead. Then when I got there, I could not find the truck at first, because we eventually discovered that the address is no longer correct and this location is now across the road so I had to cross multiple busy streets to get this done. And when I completed online check-in, it told me to go directly to the counter (skip the line) and get my key. I did that but was left standing there for several minutes (with many customers in line glaring at me for walking right past them) before anyone acknowledged me and they seemed to have no idea what I was doing there, but I eventually got my key and was on my way. The whole ordeal cost me nearly an hour on a busy moving day.

DEREK H. le

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U haul trucks in 3 locations on 3 corners of the block. no directions as to where to go to return trucks. Had to call to get any help when returning truck.

teri b. le

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This is the best Uhaul location in my area, hands down! From start to finish, the whole process was efficient, well explained, seamless. Love the email about uhaul helpers, saved my move! Return process is so well done, you drive the truck in, they check it in with their device, and your done in less than two minutes! All employees I worked with were friendly, polite, very helpful. I have used this Uhaul location for years and recommend them highly!

daniel v. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Le client n'a pas laissé de commentaire.

saprina s. le

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The only thing i had a problem with is that they told me the truck was clean but when i go in the truck it was dirty the windows was dirty couldn't see out back windows side rear veiw mirrors was dirty but didnt have time to go back in store to let them no. Very disappointed

Stephen C. le

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As with the pick up location, it would be nice to not have to drive out of my way to drop off a truck which caused me to go over my mileage allotment.

Sharon S. le

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Excellent, Outstanding and stellar customer service from every Employee in the store. Unfortunately, I didn’t get any names but I was beyond satisfied with the service I received. I can’t thank them all enough.

Richard M. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Nothing to improve on. Everything was fantastic! Easy and pleasant experience.

TRACEY C. le

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The gentleman who checked us in was also very helpful. Again at this step he was the 4th person to have to update my email address in the day to send my my reciept. Very helpful getting us out of the lot and the city.

wazeesa v. le

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Excellent customer service

johanna d. le

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Le client n'a pas laissé de commentaire.

Sharon Z. le

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The staff was very helpful and polite. The customer service was excellent.

brenda s. le

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Le client n'a pas laissé de commentaire.

GARY P. le

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Awesome as well! Thanks again.

Christopher O. le

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Le client n'a pas laissé de commentaire.

orlando c. le

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Le client n'a pas laissé de commentaire.

Ann G. le

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Le client n'a pas laissé de commentaire.

william m. le

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Very helpful.

Scott W. le

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Representative was very very efficient and the experience was seamless. The only thing I would do that wasn’t done is to have the truck washed to enable an easier inspection for damages prior to taking it. I would definitely recommend this place to others.

Jose G. le

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The service was good they take me fast real professional everything was in order no complaints on part thank you very much for your service

Alicia C. le

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N/A

Sharon Z. le

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Kind, helpful, polite

Gregory M. le

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Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!

leo n. le

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Excellent service...would highly recommend

william m. le

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Very helpful

william t. le

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No complaints.

john H. le

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Excellent service, efficient, knowledgeable, eager to help me

Abiola M. le

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I was pleased with everything .

Beverly m. le

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I truly think that staff associated with this facility were spot on THANK YOU

Lee K. le

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The unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!

Debra W. le

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Good customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty

Dionicio A. le

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Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

edward r. le

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Jim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.

PETER N. le

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Have used other storage facilities in other towns and this was the best !

rafael r. le

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Very pleased with the facilities and the staff great experience thank you

Cheryl C. le

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A beautiful storage facility with friendly and professional staff!

heather t. le

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Thank you for your assistance during the time leading up to until the closing of my rental.

NAOMI T. le

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This location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike

Shakema F. le

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Very poor service

rose l. le

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I had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.

ALBERT d. le

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This was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.

Florence A. le

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Great facility. Staff knowledgeable and very helpful!

Henry R. le

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Very efficient and well run.

Michelle P. le

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Very helpful thank you.

bernardino r. le

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Great staff.

TAMMY W. le

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Nothing more to say!

george k. le

Évaluation :

Very easy to book on-line. Fair prices and pleasant employee in the store.

MARIANNE R. le

Évaluation :

Everyone was extremely helpful

richard p. le

Évaluation :

Everything was excellent including the loading by Johnny on the spot and unloading.

sandy s. le

Évaluation :

The staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.

Donald H. le

Évaluation :

employees were very friendly and helpful. Facilities were well maintained.

Edward H. le

Évaluation :

The guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy

Susan F. le

Évaluation :

Carts were handy