Évaluations des clients U-Haul Moving & Storage of Scranton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Scranton

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philip k. le

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Le client n'a pas laissé de commentaire.

james j. le

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Car Dollie had issues on inner bracket where it’s welded to the frame , luckily we spotted it and were able to duct tape the fender to the circular frame on the front , it would not be good if the fender flew off

david a. le

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Outstanding customer service!!!

Michael D. le

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Put the leased equipment e,g. Dolly and blankets in the trailer b4 you tell them , "you're all set!" I had to go back and get them. AND THEN, they didn't put the boxes I purchased even AFTER I went back for the dolly n blankets. Terrible customer service! And your customer service centers are dreadful as well.

David A. le

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Excellent customer service!!!

Valerie D. le

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Very clean facility & A-1 service!

Evelyn E. le

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The staff were very professional and courteous at the Uhual storage facility of Scranton

April W. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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All employees were extremely helpful and went beyond expectations in explaining every question I had. Highly recommended

evelyn e. le

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Excellent personal

Evelyn E. le

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Uhaul in Scranton PA was excellent

Walter K. le

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Le client n'a pas laissé de commentaire.

Karen H. le

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Easy check in. Friendly staff. Very nice vehicle.

Mary H. le

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Le client n'a pas laissé de commentaire.

Candace V. le

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Great job!

David W. le

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Jim and his team are professional and maintain great customer service. If you need help this is the location to go to.

Michael R. le

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The overall experience was Excellent. He was informative but at the same time professional. Just an overall great experience. Will be renting from U Haul again very soon for move to Fla.

Joseph A. le

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We moved on July 4 and every employee couldn't have been more helpful or (dare I say it!) more cheerful!

Woody E. le

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Le client n'a pas laissé de commentaire.

Brenda S. le

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Counter people need better training on service "with a smile", tone of voice and general attitude.

Igor D. le

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Everyone who worked was very helpful and did everything they could to make sure we had everything we needed for our big move.

Phillip Z. le

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Le client n'a pas laissé de commentaire.

Christine H. le

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Service at the location was great but they need more help. I had a question about returning equipment at a different location due to an unforeseen circumstance, called and was on hold for about 15 minutes explained my situation and that i would be willing to pay extra was told she didnt think i could but would check with a supervisor. Was put back on hold for another 18 plus min then was disconnected, very frustrated ended up driving all the way back to with truck after an already frustrating day.

Marjory A. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Mary A. le

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Cannot remember the name of the gentleman that helped me get checked out and trailer unhooked, but he was terrific!

WAYNE S. le

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Nothing to comment - excellent service.

SHELBY K. le

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NO NEED FOR IMPROVEMENT. CHRIS, EDDIE AND MICHAEL ARE THE BEST !!! THEY ALWAYS PROVIDE #1 TOP RATED CUSTOMER SERVICE ! THEY HAVE ALWAYS BEEN HELPFUL, COURTEOUS, PLEASANT AND ALWAYS GO ABOVE AND BEYOND ! THEY ARE THE BEST AT WHAT THEY DO AND THE BEST IN THE NORTHEAST PA AREA ! THANK YOU !!!!!

Frederick P. le

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every thing was excellent no need to improve very happy customer

Automm L. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Robert J B. le

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Le client n'a pas laissé de commentaire.

Louis F. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Le client n'a pas laissé de commentaire.

jay w. le

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Work on customer service with some of your staff. They work without enthusiasm for their job, have attitude. Not rude just body language and lack of enthusiasm....

Jene L. le

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Excellent customer service No question unanswered

NATIESHA S. le

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The take pictures and submit online for returning process is confusing and annoying. I dropped my keys in the box not knowing I had to take a picture of the dashboard and truck before doing that. Not a convenient operation

David L. le

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Le client n'a pas laissé de commentaire.

david f. le

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Excellent service. Had problem with the trailer plug on my truck, solved it easily with a 7pin adapter. When i returned the trailer, i purchased my own adapter so solves that like problem on my end. Again, excellent service

Justin V. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Stael T. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

Kevin O. le

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Le client n'a pas laissé de commentaire.

Corey P. le

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Le client n'a pas laissé de commentaire.

Kelley C. le

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Chris provided excellent and friendly customer service, the cargo van I rented was well maintained and clean, would definitely recommend this UHaul location to friends and family.

Mark G. le

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Le client n'a pas laissé de commentaire.

Thomas A. le

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All employees are friendly, knowledgeable and very helpful.

Tiffany K. le

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No changes needed. Your staff was helpful, polite and fast for both check in and check out. The van was in great shape and clean - great work!! U-Haul made a tough job of moving furniture much easier. Thank you!!

Kimberley B. le

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Le client n'a pas laissé de commentaire.

Cheryl T. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

MICHAEL K. le

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Le client n'a pas laissé de commentaire.

April W. le

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Le client n'a pas laissé de commentaire.

julie l. le

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The interior seats and floor are very clean, however the dashboard and cupholder are full of dust...need little quick cleaning . Others than that the truck in general is excellent . Love the new backing up screen . Did not have that last year

thomas a. le

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All employees are very friendly and helpful. It is a pleasure to deal with them.

Martha F. le

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Le client n'a pas laissé de commentaire.

john r. le

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this is the best u haul location !

Thomas H. le

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Le client n'a pas laissé de commentaire.

Jeffrey R. le

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Initially, my pickup location was to be Reedy's Auto on Birney Ave in Moosic PA. When I arrived the place was closed. All indications were that it should have been open. I called customer service and the pickup was changed. You should not be affiliated with Reedy's Auto. Place looked like a dump and they obviously aren't reliable. I'm grateful I was able to use the 7th and Lackawanna location.

Ali I. le

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Le client n'a pas laissé de commentaire.

Nevada C. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

chris s. le

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Just wanted to say that every time I use the 7th ave Scranton location, I strike with no warning and demand everything yesterday to these people. And they take care of me with my "I need this NOW" alarm going off. They really go out of the way to get me what I need with no notice. They are an example to be followed.

Gerald W. le

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Always good

Jack C. le

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The 6 x 12 trailer was clean. The problem was that the Driver side running lighst were inoperative along with the back, top of the trailer lights. The passenger side running lights were ok. I was headed to Florida and did not have the time to switch trailers when I picked it up. The guy who helped me didn't seem to care. We encountered huge thunderstorms going to Florida and I was worried vehicles behind me could not see me. There basically no running lights behind the trailer. The brake lights did work however.

travis m. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Someone called me and asked/accused me of denting their truck even though I returned it and everything was sign off and checked out. Also, the truck was rented after I brought it back and they still decided to call me. I thought it was unnecessary and bad judgment on whoever made the call. That being said, this was my first and only problem that I have ever had with UHaul

thomas H. le

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update or fix trucks- specifically the one we used It got us to where we needed to go, but felt very unsafe while driving it. steering wheel was very shaky and felt like there was no suspension. other then that was great customer service

dwayne b. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Zinnia M. le

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Agent went above and beyond to assist me. Couldn’t have had a better experience. I know she’s truly a valued agent at this location. Appreciated her above n beyond customer service n overall experience.

andrew c. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Superior customer service provided by employee Nathan Trygar while resolving a glitch in my hitch's electrical connection for trailer rental

Karl P. le

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Le client n'a pas laissé de commentaire.

Markishala C. le

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I was very disappointed there was no dollie in the truck, but service was great. The employees were very helpful and I would still visit this location again for moving needs.

john c. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Excellent customer service. Timely, professional and friendly.

Kathleen M. le

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Honestly, everything was perfect! Although I was surprised that there was only a discount to bundle truck rental + storage if you're going one way...out of the area. Better to have us locals get a great deal and talk you up, yes?

Lauren T. le

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Le client n'a pas laissé de commentaire.

kiera c. le

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The customer service was great and the whole experience ran very smoothly!

Kendell C. le

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Le client n'a pas laissé de commentaire.

randal s. le

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Le client n'a pas laissé de commentaire.

RICHARD B. le

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Le client n'a pas laissé de commentaire.

Tammy M. le

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Le client n'a pas laissé de commentaire.

john r. le

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Le client n'a pas laissé de commentaire.

michelle c. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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This was an excellent rental I have to say this time was so much better The rental milage was explained to me an the owner was polite an very respectful I would an will be renting again

thomas a. le

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Le client n'a pas laissé de commentaire.

jim g. le

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The truck was clean but had an overwhelming stench of cigar smoke, and cheap cigar smoke at that. Fortunately, the weather allowed me to drive with the windows open, but the smell was quite foul. Additionally, when I made my initial reservation through your call center, your representative told me that because I was picking up the vehicle on a Friday, I would save approximately $50.00 in the charge; however, when I arrived to pick up the vehicle your employees told me thy'd never heard of such a thing and wouldn't be able to honor that. The manager told me that he would "pull the call" and then get back to me about it. He hasn't.

ANTHONY C. le

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Le client n'a pas laissé de commentaire.

Dannielle W. le

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Although I appreciate the idea of the “do it yourself” check of the vehicle via the link..... it’s a much more personable experience having an associate actually go out with you. I had to walk back and forth 2x because I was confused about something. That aggravated me a little cause I thought.... if someone hadjust come out with me I coulda left by now. It’s just better customer service than saying.... here’s the link you do it yourself.

Joan W. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Friendly staff and fast service. Have done business there over 3 years and a good experience each time.

Christopher F. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

john b. le

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None... all good!

Charlie f. le

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i told the resevationist what i needed the truck for i asked the agent if it was good for my needs before i left and it did not work so i wasted a day a friends day (he took of work to help me) and it was a complete wast of money and time.

Cheryl M. le

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Make sure that the people understand the rate that they will be paying before they walk out the door

Wayne S. le

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Let the local phone ring longer, before it goes to know nothing national. Not the national opperaters fault, but to waste so much busy time on repeat irrelevant questions is frustrating. (e.g. The locals don't need to ask how many bedrooms in your house when you've told them you are renting a trash hauler trailer.)

Louis V. le

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Le client n'a pas laissé de commentaire.

Timothy G. le

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This rental was one of the worst experiences I ever had with a company. After I received a text message indicating the time and place for picking up a trailer which as correct. A few hours later I received another text with the wrong pick up time. When I finally got to the proper person after a hold that must have been a half hour the reason for the change was blamed on me. My response was dismissed be the customer service rep, she again stated that I messed up the booking. When I went to return the trailer the location would not take the trailer and further stated that they only deal with rental trucks. However, the website lists trailers. I was told that the drop-off location tried on numerous occasions to hav the website corrected without any success. This experience will have me looking for other options next time I need to rent a trailer. Hopefully U-haul can correct their lack of customer service.

Suzanne C. le

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Picture perfect rental and return!

michael m. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

michael b. le

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Good

RICHARD R. le

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The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years

rebecca n. le

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no improvements needed. staff always friendly and helpful. store is always clean.

vera c. le

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Great made everything nice and fun.

corey p. le

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Le client n'a pas laissé de commentaire.

Cyrus O. le

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Repair the leaking portion of the roof.

FRANK G. le

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the guy were great i got help on the hool up and when i brought it back

susie B. le

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They were very helpful.

Donald B. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Having to take pictures of the vehicle in the rain when returning using the your phone is a pain in the ass

thomas a. le

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My first Attempt to make the reservation, I got the national office and the girl did not know what she was doing. Tried to have me travel over 60 miles to get my unit. when I said that was unacceptable she said she would have someone call me back ( that did not happen) I called back and got my local store and was taken care of very well.

Sarah S. le

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The app is impossible to use to actually pick up without going into the store. The same issues to drop off. The entire time I was there to pick up they left the truck running so upon pulling out of the lot. The gage went down over an 1/8 of tank. This was my 2nd rental. The closer location somehow doesn’t have any ramp trucks and then causes me to add mileage to my move. This location is out of my way.

Taryn b. le

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Le client n'a pas laissé de commentaire.

Ryan A. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

michael s. le

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Le client n'a pas laissé de commentaire.

Brittany M. le

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Le client n'a pas laissé de commentaire.

Cyrus O. le

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Prompt and respectful service is provided, and the facilities are user-friendly.

corey p. le

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Le client n'a pas laissé de commentaire.

robert V. le

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Le client n'a pas laissé de commentaire.

mike f. le

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the person that waited on me was excellent - explained the hitch and bike rack options - very helpful!

Ryan F. le

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Le client n'a pas laissé de commentaire.

James M. le

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Offer choice of vehicle make if possible. Ford cargo van is far more comfortable and economical than GMC cargo van.

Catherine P. le

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When we arrived at the Scranton location I told them that I reserved a unit because I was getting a free months for my one-way tow for one month! They said yes we have you down here for that ! Then they told me that they would have to charge me $10 because they had to use their locks not the locks that I brought which I was OK with that then they told me I would need to pay an extra $10 for the free storage that I was getting for a month which I did not understand! At this time I had to be at work so my husband took care of that! When I got home he gave me the paperwork and I saw that they charged him not only for the lock but for a full month rent! I called immediately and they told me I would have to wait for the manager to call me back which he never did yet ! So today I’m going in person to try to take care of this matter because I had everything set up they knew exactly what I was talking about when I called to reserve the unit in Scranton for months free rent ! They say your calls are recorded so you should be able to find my Conversation ! I set this all up with a girl named diamond !

Paul T. le

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Le client n'a pas laissé de commentaire.

angela h. le

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Nothing

Sharae L. le

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Le client n'a pas laissé de commentaire.

Philip w. le

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The gentlemen there were very friendly and professional.

breyan b. le

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The general manager over there James is not people friendly he’s a real asshole thinks his shit don’t stink and uhaul should be embarrassed to employ this guy talks to customers like he owns uhaul

John T. le

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Entirely to expensive

Caroline W. le

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Le client n'a pas laissé de commentaire.

RICHARD Y. le

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Le client n'a pas laissé de commentaire.

Richard J W. le

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All staff was were very quick and attentive to all needs Air was needed in tires and mileage correction was needed. It took some time however customer service was immediate.

DAVID C. le

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Le client n'a pas laissé de commentaire.

WILLIANS J. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Maureen G. le

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Le client n'a pas laissé de commentaire.

Patrick F. le

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The only comment I would add is that I never received any phone call the day before as laid out in the agreement. It states that if one is not made there would be a $50 credit if order is then cancelled or applied to account for failing to do so. There was no credit.

Tom D. le

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Great customer service and equipment all around..

Sam G. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

harry g. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Ramon B. le

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Excellent service The manager where very helpful and professional.

Frederick P. le

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very satisfied with rental

Ed S. le

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Le client n'a pas laissé de commentaire.

RON D. le

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THE GUYS AT THIS LOCATION WERE FANTASTIC. VERY FRIENDLY AND HELPFUL. THATS RARE THESE DAYS. THANKS AGAIN GUYS!!

kirk h. le

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Le client n'a pas laissé de commentaire.

MARTY L. le

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Le client n'a pas laissé de commentaire.

christina s. le

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A good experience the service reps were very helpful

SHELBY K. le

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Le client n'a pas laissé de commentaire.

Scranton C. le

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Le client n'a pas laissé de commentaire.

Donna M. le

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The wait to check in was pretty long, even with three people working.

DAVID K. le

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Le client n'a pas laissé de commentaire.

corey p. le

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Le client n'a pas laissé de commentaire.

thomas s. le

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The manager was a bit rude on the phone but he did apologize in person when we went there. Then we paid in full but keep getting emails that there is a balance. Does not make sense.

Aisha R. le

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I never have an issue alway greeted with a smile.

Alexis M. le

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Le client n'a pas laissé de commentaire.

Ashley L. le

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Le client n'a pas laissé de commentaire.

tom a. le

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Le client n'a pas laissé de commentaire.

annette b. le

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great customer service

Vicky C. le

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Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.

Sharon Z. le

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The staff was very helpful and polite. The customer service was excellent.

william m. le

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Very helpful.

Alicia C. le

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N/A

Sharon Z. le

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Kind, helpful, polite

Gregory M. le

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Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!

leo n. le

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Excellent service...would highly recommend

william m. le

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Very helpful

william t. le

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No complaints.

john H. le

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Excellent service, efficient, knowledgeable, eager to help me

Abiola M. le

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I was pleased with everything .

Beverly m. le

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I truly think that staff associated with this facility were spot on THANK YOU

Lee K. le

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The unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!

Debra W. le

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Good customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty

Dionicio A. le

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Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

edward r. le

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Jim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.

PETER N. le

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Have used other storage facilities in other towns and this was the best !

rafael r. le

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Very pleased with the facilities and the staff great experience thank you

Cheryl C. le

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A beautiful storage facility with friendly and professional staff!

heather t. le

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Thank you for your assistance during the time leading up to until the closing of my rental.

NAOMI T. le

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This location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike

Shakema F. le

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Very poor service

rose l. le

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I had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.

ALBERT d. le

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This was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.

Florence A. le

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Great facility. Staff knowledgeable and very helpful!

Henry R. le

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Very efficient and well run.

Michelle P. le

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Very helpful thank you.

bernardino r. le

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Great staff.

TAMMY W. le

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Nothing more to say!

george k. le

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Very easy to book on-line. Fair prices and pleasant employee in the store.

MARIANNE R. le

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Everyone was extremely helpful

richard p. le

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Everything was excellent including the loading by Johnny on the spot and unloading.

sandy s. le

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The staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.

Donald H. le

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employees were very friendly and helpful. Facilities were well maintained.

Edward H. le

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The guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy

Susan F. le

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Carts were handy